good sevice

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Post on 22-Jun-2015

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  • 1. GOOD SERVICE A good service requires

2. A SMILE 3. EYE CONTACT 4. REMEMBERINGAND USING A PERSONS NAME Mr.John Madam Sarika Praveen Miss.Karishma 5. ATTENTION Give Your Undivided Attention 6. BODY LANGUAGE MIRROR THE PERSONS BODY LANGUAGE 7. MATCH THE TALK TALK!!!!! TALK !!!!!! 8. LIBERTYEQUALITYAND FRATERNITY ACCEPTTHE PERSONAS HE / SHE IS 9. TAKE PRIDE

  • SHOWTHE COMPANY AND FELLOW WORKERSA HIGH ESTEEM OF RESPECT

10. WHAT YOU SHOULD BE.

  • CALM
  • CONFIDENT
  • WELL GROOMED
  • RESPECTFUL

11. TO BE A GOOD SERVICE PERSON

  • HOME
  • WORK
  • PHYSICAL & MENTAL SELF

12. TYPES OF SERVICE -1

  • MATERIAL SERVICE
  • PRICE
  • QUANTITY
  • QUALITY
  • TIMMING

13. TYPES OF SERVICE -2

  • PERSONAL SERVICE unique to each
  • SMILE,
  • PERSONAL ATTENTION,
  • ENQUIRIES, etc.

14. INTERPRETATIONS OFSERVICE-1

  • IT CANNOT BE MEASURED
  • ORWEIGHED
  • YOU CANNOT GIVE A
  • SAMPLEFOR SHOW
  • CUSTOMER CANNOT
  • ACCQUIRE IT

15. INTERPRETATIONS OF SERVICE-2

  • CANNOT BE STANDARDISED
  • CAN BE SEEN DIFFERENTLY AT
  • DIFFERENT TIMES. PEOPLE,
  • PLACE,BACK GROUND

16. HOW PEOPLE SAY GOOD OR BADSERVICE

  • RECOMMENDATION
  • ANTICIPATION
  • EXPECTATION

17. DEFINING SERVICE

  • SERVICE IS THE FEELING GOOD
  • IT IS INDIVIDUALISED
  • IT IS ABOUT SATISFYING CUSTOMER NEEDS

18. WHOMAMI?

  • WINNER
  • OR
  • LOOSER

19. END