google analytics standard presentation - ga event, san francisco 2011
DESCRIPTION
(Re)discover Google Analytics Standard. See how to get creative with your data analysis, presented by Jesse Nichols, Partner Program Manager for Google Analytics.TRANSCRIPT
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Crea%ve Analysis with Google Analy%cs October 25th, 2011
Jesse Nichols Partner Program Manager, Google Analy%cs
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(re) Introduc%on to analysis
Segments, simplified
Analysis made easy by a tool built for discovery
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(re) Introduc%on to analysis
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“Business Analy8cs: the con%nuous itera%ve explora%on and inves%ga%on of past business performance” -‐Hans Peter Luhn IBM, 1958
“… in order to pass judgment on business decisions and make beVer decisions in the future.” -‐ Me, just to be clear
Analysis
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Judgment needs a bar against which to measure Analysis requires goals
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Measure the influencers to the point of diminishing returns Goals don’t exist in a vacuum
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Why should we measure all that?
Conversion rate = 10%!
Failure rate = 90%
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Nuances complete the story
• Sales Lead • Membership • Content sharing • Task comple%on
Key Performance Indicators Actual Performance Metric
• Revenue.
• Product interac%on • Key pages or func%ons • Videos or “media investments” • Ease of conversion process • Website layout / design
Performance Influencers
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Discovering ever more informa8ve segments within your data Great Analysis
Segment = A subset with one thing in common
Advanced Segment = A subset with two things in common
Really Advanced Segments = An extremely specific subset
Which of my social efforts drive more new members on the west coast, and does it maVer if they arrive in the morning or evening?
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Segments, simplified
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Defining Characteris%cs
Visitor Characteris%cs
Visit Characteris%cs
Ac%ons (metrics)
What characteris8cs can a group have in common?
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converters
pre-‐converters
blocked converters
never-‐intended-‐to converters
have-‐their-‐own-‐defini%on-‐of converters
Rela%onship to conversions
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Analysis made easy with a tool built for discovery
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“… grant me the serenity to accept the things I can’t change, the courage to change the things I can, and the wisdom to know the difference.”
1. What is in my control to change?
2. What am I willing to change?
3. What is the expected impact of a change?
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Search
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Social
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Landing Pages
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Campaigns
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Geography
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Ques%ons?