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Google Apps for Education:An Implementation Case Study of KKU

Denpong Soodphakdee, Ph.D.Vice President for Academic and Information Technology

Khon Kaen University

Kitt Tientanopajai, D.Eng.Assistant to the President for IT Affairs

Director of Institute of Learning and Teaching InnovationKhon Kaen University

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What we have ?● People

● Staffs ~ 10,000● Students ~ 43,000

● Connectivity● Internet ~ 1 + 1 Gbps● Intranet ~ 1 – 10 Gbps

● Mail Gateway – IronPort C150 ● License: 1 Gbps

● Mail Server● NextMessage● 1 GB / account for staffs

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Mail Service for Students (past)

LDAP

Google Apps: glive.kku.ac.th

Login

Google Apps Directory Sync

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Motivations● Student/alumni contacts

● Life-long e-mail account for all students ?● Students hate ID-based e-mail account.

● Web (2.0 ?)-based services● Mail, calendar, docs, storages, etc.

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Google Apps Revisited● Single Sign-On instead of Google Apps Directory

Sync● Teamed with Google (CRM-Charity)

● Policy team: VP Academic & IT and AP for IT● Technical team: KKUCC● Change management team: KKUCC & ILTI● The program will take ~ 6 months.

● We started in April, and want to finished (at least, infrastructure) in May.

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Policy ?● Single Sign-On

● Or, at least, single account● Enable all Google Apps for Edu. services except

ads.● Staffs

● Staffs must use their own KKU account● Domain: kku.ac.th

● MX must be set to KKU, not Google.● The Cabinet Resolution :(

● Staff have to manually / voluntarily forward their mail to Google.

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(cont'd.)● Students

● Student must be able to choose their own username.● Student accounts will be life-long. ● Must be a part of first name and/or last name

● Domain: kkumail.com● Vote, using facebook :)

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Technical ?● Google Apps SSO is based on Security Assertion

Markup Language (SAML)● Establish trust between two parties (host-based)

using PKI● RSA● DSA

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PoC ?● Moodle-Google Apps Integration

● 2.2.x / 1.9.x● SimpleSAMLphp● Central Authentication Service (CAS)● Moodle 1.9 wins :)

● SAML 2.0-based Single Sign-On ● Data synchronization through Google Provisioning API.

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Infrastructure – Staffs

HR DB (MySQL)

accounts.kku.ac.th- login- logout

Google Apps: kku.ac.th

SSOLogin

Redir. login

Account

LDAP

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Infrastructure – Students

Reg. DB (Oracle)

std-acct.kku.ac.th- login- logout- e-mail chooser

Google Apps: kkumail.com

SSOLogin

Redir. login

LDAP mod.

Account

LDAP

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Infrastructure – Alumni

Alumni Affairs DB (Oracle)

std-acct.kku.ac.th- login- logout- e-mail chooser

Google Apps: kkumail.com

SSOLogin

Redir. login

Alumni Assoc.

Account

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Infrastructure – Parents

Reg. DB Google Apps: ???

SSOLogin

Redir. login

Schools ???.kku.ac.th- login- logout- e-mail chooser ?

SMS

Account

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Current Configuration● VMs in ESXi on IBM x3630 M3

● 4-8 vCPU / 2 GB memory / 16 GB storage● Platform:

● Ubuntu Linux 10.04 LTS● Lighttpd + PHP5 (FastCGI mode)● Percona MySQL Server● (Customized) Moodle 1.9 + Google Apps Integration

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Change Management● Set goals

● Provide understanding about Google Apps benefits● Increase user adoption, usage, proficiency● Reduce risks related to user's acceptance

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Strategies● Targets

● Executives● Academic staffs● Supporting staffs● Students

● Methods● Support● Communication● Evaluation

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Focus Group● Students: 12+ hr connect to the Internet● Paperwork● File sharing● Top-down policy● Class assignment● Support● PR

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Google Apps Features

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Google Apps Website

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Early Adopter Training

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Google Groups

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Google+ Page

1,971 Followers

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Facebook Group

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Student Representatives

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Student Helpers

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Tagline Survey

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Logo Design Survey

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Ads

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Posters

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ณ ศูนย์ประชมุอเนกประสงค์กาญจนาภิเษก 21-22 พ.ค. 55 เวลา 9-16 น.

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Launch Day

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Weekly Training Sessions

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Success Stories

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Freshy Boys & Girls Voting

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No. of Users (one week after launch day)

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On-Site Training

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Demonstration

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Questions ?

4242

Denpong Soodphakdee, Ph.D.(denpong@kku.ac.th)

Kitt Tientanopajai, D.Eng.(kitt@kku.ac.th)

Division of Academic and IT AffairsOffice of the PresidentKhon Kaen University