Gosbury Hill GP ClinicKingston Health Overview Panel

Overview

• Gosbury Hill GP Clinic is an appointment based GP led Health Centre open from 8am-8pm, 7 days a week, 365 days a year,

• Based in Chessington.

• It opened in October 2010

• It was set up out of the recommendations of the Lord Darzi’s ‘Our NHS Our Future: Next Stage Review’ report (2007)

• They offer a traditional service of a GP surgery for registered patients with the Practice

Gosbury Hill GP-Led Health Centre – Part 1

Overview

• They also offer a appoint based service, as opposed to a full ‘walk-in centre’, providing primary care services for

• patients registered elsewhere or

• even patients not registered anywhere

• Urgent cases will be seen the same day.

• They do not treat: Fractures, Open Wounds, Bleeding, Acute Emergencies, and DVTs.

• There are 2 male and 4 female GPs

• It currently has 1900 registered patients

Gosbury Hill GP-Led Health Centre – Part 2

Activity

• Appointment structure:• Weekdays - 15-25 appointments daily

• Sat/Sunday -36-40 appointments daily

• Service saw 3,953 non-registered patients (Nov. 2013 to Nov. 2014)

• Service saw 1,862 registered patients (Nov. 2013 to Nov. 2014)

• They carried out 13,111 consultations for registered and 10,283 for unregistered patients during that time (showing that some patients are using the surgery numerous times a year).

• The typical types of conditions treated are:

Gosbury Hill GP-Led Health Centre

UTIs Chest infections Ear infections Emergency medication (e.g.

repeat prescriptions) Eczema

Coughs Rashes Children with fever As well as plenty of 'chest

pains' and very sick children requiring ambulances!

Performance

• Numbers of registered and walk in patients steadily increasing over the four quarters

• Practice provides a range of additional services (cytology; childhood immunisations; influenza; and smoking cessation)

• Practice has established arrangements for reporting of adverse incidents and significant events

• Practice provides a range of appropriate GP and Nurse appointment; availability; and choice

• Practice survey undertaken on an annual basis

• Practices undertakes infection control audits

• Practice has less than 5 patient complaints over the year

• The practice has been registered with the CQC since 1st April 2013, but not yet received a visit

• Range of substance misuse KPI’s require further work/joint agency working

KPIs (2013/14) - Highlights

Performance

• QOFF achievement for 2012/13 was 96.62%

• QOFF achievement for 2013/14 was 85.86%

• Previous year’s performance report (2012/13) has not highlighted any issues of concern

• The contractor has received two breaches during the life of the contract; relating to the provision of GP services during core contract hours

QOFF

Performance

• 86.8%. The proportion of patients who would recommend their GP surgery - in the middle range

• 96.90%. The proportion of respondents who stated that the last time they wanted to see or speak to a GP or nurse from their GP surgery they were able to get an appointment. Higher values are better

• 94.8%. GP Patient Survey score for opening hours – among the best

• 85.1%. The proportion of respondents who gave a positive answer to ‘Generally, how easy is it to get through to someone at your GP surgery on the phone? Higher values are better – in the middle range

• 91.2%. Percentage of patients rating their experience of making an appointment as good or very good - among the best results

• 92.4%. The proportion of respondents who described the overall experience of their GP surgery as good or very good. Higher values are better – among the best results

• NHS Choice rating is 3 stars out of 5 based on 21 ratings

• My Health London website reports from the survey that the surgery scored 175.3 out of 200 (Kingston avg. is 160.5 and London avg. 158.74) for satisfaction with overall care received – this ranks Gosbury Hill 6th out all 28 GP Practices in 2013

National Patient Survey Report (2013)

Questions?Gosbury Hill GP Clinic