GOVERNING e-GOVERNANCE

E-Governance

Modus Operandi

Maximise outreach

Maintain Open Standards & Interfaces

Minimise Human Interface

Maintain Security Protocols

1

Building Blocks

Approach to Software

Development - AGILE

Data Availability &

Updation through

Webservices

Pervasive

and

Intelligible

G2C and Mobile

Governance

Mobile

3

Smartphone Users – Cr.

2015 2017* 2019

23.8

40

65

Source : CISCO forecast

45 crore Smartphones, 94% internet access on mobiles

Over 121 crore mobile phone connections; About 102 crore active as per VLR Register; ~80 cr unique

The Crucial Statistics (TRAI and Telcos Datas data : December 2017)

• Broadband Subscribers (> 512 kbps) in India : 36.3 cr (16 cr Jio)

• Unique out of above : about < 25 cr

• 95% access internet through mobile

• Rural 3G : 16.67% (Airtel data)

• 3G / 4G penetration : 30 crore by March, 2018

The Unique Numbers

4

2017

299 m300%

Gamut of activities in m-Governenace…

M-Governance: Apps, Pull SMS,

Push SMS, USSD, IVRS

USSD & SMS Reader App

6

Query Results by SMS

7

UMANG – Unified Mobile App for New Age Governance

8

• Unified Platform – 183 services, 36 Depts, 06 States 1

• One Mobile App, SMS, IVR (Toll Free) 2

• Integration and front-end development support3

• Can integrate with existing mobile apps systems4

• Standardized User Interface and User Experience5

• Integration with Payment Gateways, Authentication etc 6

• With Customer Support 7

• With Built-in Analytics 8

• Multiple Indian Languages Support9

Common Services Centers: Employment & Access

9

WORLD’S BIGGEST RURAL eSERVICE CENTERS Aadhaar Card

Utility Bill Payments

Digital Literacy

CertificatesExam

Results

Land Records

e-Banking3.20 lakh ; >2.5 lakh in Panchayats: Regd.

2.71 lakh; 1.73 in GPs: Functional

~10.8 lakh employment generated

50 central & >300 state services offered

More than 41.84 lakh Txns / Month

Target : 250,000 Gram Panchayats by March 2017 Target : Training 3 Lakh VLEs in 2 Yrs

1. % of Number & Income from G2C

2. State Centres & CSC-SPV

3. State, Centre and Open

4. AcceData flow & Web-services

5. Involvement of schools

Resist Vendor Driven ICT

Vendors often capitalise on lack of

ICT awareness

Drive to do ‘something all over again’ or to

push hardware & software tools

Focus on development directly under the control of User*

Standardise best practices of RFPs and

Modules

10

Moving to Paperless Transactions: Digital Locker

11

32 AGENCIES ISSUING DOCUMENTS TO CITIZENS VIA DIGITAL LOCKER

Dec, 2015

DigiLocker(users-Lakhs)

1

25 February 2017

107

150+ TYPES OF DOCUMENTS – AADHAR, DRIVING LICENSE, PASSPORT, PAN, VOTER ID INTEGRATED

No. of issued documents : 235 CrUser accounts: Over 100 lakhsNo. of User Organizations : 32No. of Accepter organizations: 11

• The Digital Locker Authority Appointed• The Rules for Certification of Digital Locker Service

Providers (DLSP) / DL REPOSITORIES notified

10

Digital Locker

12

(Election Commission)

Issuer Requester

e-District MMP

13

1052 Services delivered

Minimum of 5 Central + 5 State Services

States/UTs can opt for more services

Launched in 649 Districts, 32 States

PAPERLESS INTEGRATION WITH DATABASES

• Integration of databases through APIs

• Dashboard to bring in all services

• Credentials to get auto-populated

14

Government of India's platform for open collaborative software development of e-Governance applicationsOpen Forge

Cyber Security

16

Audit Discipline versy

National Cyber Coordination Centre

Phase 1 operational with 2 Internet Service Providers (ISPs), 3 State Data Centers (SDCs) & 7 Organizations

Cyber Swachhta Kendra / Cyber Surakshit Bharat

Established for detection of systems infected by malware/botnets

Cyber Forensics

Cyber Forensic Lab at CERT-In provides its services to the law enforcement agencies

Cyber Crisis Management Plan

15 workshops conducted for Ministries/Depts., 9 workshops conducted at State Govt./UTs, 18 Workshops in critical sectors

19 Ministries/Depts., 11 State Govts./UTs and 29 attached offices (critical sector organisations) under Ministries/Depts. developed CCMP

Chief Information Security Officer (CISO) Appointment

23 State Governments/UTs & 57 Central Government Ministries /Departments

Target : Setting up of National Cyber Coordination Centers