Government and ContractorsWorking Together

Associate Director of Technology, Rock CreekJOHN SERRAO

Public Affairs Specialist, Social Security Administration (OIG)

ANDREW CANNARSA

Senior Project Manager, Rock CreekSTEPHANIE SCHREIBMAN

Web Developer, Rock CreekLAUREN BYRWA

It All Started With a

MISSION

Original Design

Redesign

Risk & Pressure+

Tech & Design+

The Unknown…

The Moment of Truth

Drupal

Security

Cloud Hosting

QUESTIONSMOUNT

But It All Started With a

COMPROMISE

HELP!

Let’s Go On a Journey…

FORMATStep 1: Problem

Step 2: Solution

Step 3: Example

End: Q&A Session

QUESTION #1

Your Agency/Office Asks You to Take Lead on a Website Redesign ProjectBut You’re Non-Technical.

Problem:

EDUCATE Yourself

RFIBEFORE

RFP!

Don’t ask for theWORLD

Seek Help From Other Government Agencies and Contractors in the Open Source Community BEFORE Issuing an RFP. Try an RFI First!

Solution:

Did We Do This?

But

HOW

Start with Some

Wireframes

508 COMPLIANCE!

YAY! OIG Site launches!

Compare Site Beforehand

Example: OIG’s Drupal Site

QUESTION #2

Your Agency Wants to Explore Integrating Social Media into Your Digital Strategy But Two-Way Communication Channels AreHard to Justify.

Problem:

SLOWLYStart

@thessaoigOIG On Twitter

FIRSTBuild Content

OIG On YouTubehttps://www.youtube.com/user/TheSSAOIG

Start with GSA-approved solutions like Facebook, Twitter and YouTube with guidance from http://www.howto.gov. Don’t try and do it all at once. Patience, plant the seed.

Solution:

Did We Do This?HOW

Example: OIG’s Blog: Beyond the Numbers

ANSWERINGThe Critics

Is SSA Stockpiling Ammo?WHY

RESPONDSWith Social Media

SSA OIG

Response is Picked Up ByMEDIA

QUESTION #3

You are Given an OMB Directive to Make Your Website Accessible to Mobile Devices Like Smartphone and Tablets.

Problem:

APPS?Do We Build Costly

Responsive Design Instead

Instead of making costly apps, add another phase onto your Drupal site project and make your content responsive to any size device.

Solution:

Example: OIG Responsive Website

THE DATASo How Is All This

Working?

New Site is Launched, Late 2011:35,437 visits/

month

74,407Post Phase 3 Responsive, July 2013:

visits/month

Traffic Up ~110% in 18 months

Mobile Traffic, Late 2011:

3,299 visits/month (9.7%)

17,239Post Phase 3 Responsive, July 2013:

visits/month (23.1%)

Mobile Traffic Up~550% in 18 Months

THIS WORKSAnd You Can Do It Too!

Q&A Session

@rockcreeksm

@thessaoig