Government jobs of the futureWhat will government work look like in 2025 and beyond?

A REPORT BY THE DELOITTE CENTER FOR GOVERNMENT INSIGHTS

WILLIAM D. EGGERS is executive director of the Deloitte Center for Government Insights and author of nine books, including Delivering on Digital: The Innovators and Technologies That Are Transforming Government. His commentary has appeared in dozens of major media outlets including the New York Times, the Wall Street Journal, and the Washington Post. He can be reached at weggers@deloitte.com or on Twitter @wdeggers.

AMRITA DATAR is a researcher with the Deloitte Center for Government Insights. Her research focuses on emerging trends at the intersection of technology, business, and society and their influence on the public sector. Her previous publications cover topics such as customer experience, digital transformation, innovation, and future trends in government. She is based in Toronto, Canada, and can be reached on Twitter @Amrita07.

JENN GUSTETIC is a 2018–2019 digital Harvard Kennedy School research fellow focused on the future of work. She is also currently the program executive for the Small Business Innovation Research program at the National Aeronautics and Space Administration. She is an experienced policy entrepreneur, having served as the assistant director for Open Innovation at the White House Office of Science and Technology Policy, and a leader in the federal open innovation community, having served as the program executive for prizes and challenges at NASA and cochair of the interagency Maker working group. She can be reached on Twitter @jenngustetic.

About the authors

The Deloitte Center for Government Insights shares inspiring stories of government innovation, looking at what’s behind the adoption of new technologies and management practices. We produce cutting-edge research that guides public officials without burying them in jargon and minutiae, crystalizing essential insights in an easy-to-absorb format. Through research, forums, and immersive workshops, our goal is to provide public officials, policy professionals, and members of the media with fresh insights that advance an understanding of what is possible in government transformation.

About the Deloitte Center for Government Insights

Today’s business challenges present a new wave of HR, talent, and organization priorities. Deloitte’s Human Capital services leverage research, analytics, and industry insights to help design and execute critical programs from business-driven HR to innovative talent, leadership, and change programs.

Contacts

Sean MorrisFederal Human Capital leaderDeloitte Consulting LLP+1 571 814 7640semorris@deloitte.com

David ParentPrincipal, Human CapitalDeloitte Consulting LLP+1 313 396 3004dparent@deloitte.com

9

CRIMINAL REDIRECTION OFFICER

CRIMINAL REDIRECTION OFFICER

Criminal redirection officers work with low-risk and nonviolent offenders who qualify to be “virtually incarcerated,” allowed to move within designated areas like their homes and workplaces instead of being housed in prisons. Using a suite of digital tools, CROs monitor each offender’s physical location, proximity to other offenders, and drug or alcohol use, as well as ties to community, family, and employment to ensure compliance with program requirements. Their mission is not just ensuring offenders serve time but making sure that in that time, they are equipped with necessary skills, resources, and behaviors to successfully rejoin society and prevent recidivism. To do this, they enroll offenders in skill-building and training programs and Mass Open Online Courses (MOOCs), connect them to appropriate employment, housing assistance, and counseling services, and encourage participation in home and family life and community volunteer projects. A suite of AI and analytics-based tools use historical and real-time data to inform the CRO’s action plans and suggest which interventions, jobs, and volunteer opportunities are the best match for each offender. CROs also use gamification to incentivize pro-social behavior and the accomplishment of goals. They have regular virtual check-ins with their charges and other stakeholders. CROs play a pivotal role in helping to ease burdens on overcrowded prison systems and refocus criminal justice on reformation and rehabilitation instead of mass incarceration.

Summary

Time spent on activities

Responsibilities

• Monitor movement and behavior patterns of their cases and evaluate progress

• Advise on skill-building and employment opportunities

• Track and incentivize accomplishment of goals and pro-social behavior

• Deploy interventions and initiate preventative action if risks of noncompliance or detrimental behavior are detected

Decision-making

Interviews and check-ins

Data analysis Administrative tasks

Working with ecosystem actorsMonitoring and managing clients

15% 20% 15% 20% 10% 20%

10

Job description

ZARA ALI

Criminal redirection officers (CROs) could manage virtually incarcerated offenders and ultimately rehabilitate them into society using enabling technologies and their knowledge of human behavior to achieve superior outcomes.

CRIMINAL REDIRECTION OFFICERDepartment of Criminal Justice | San Jose, CA

Criminal redirection officerReentry and Integration Division, Department of Criminal Justice2020 –present

Correctional case managerCalifornia Department of Corrections and Rehabilitation2018 –2020

Probation internProbation Department, County of San Diego2017–2018

Experience

San Diego State University, School of Social Work Bachelor's in social work (specialization in corrections case management)2014–2018

Education

Top skills

• EdX Microdegree in psychology

• EdX Managing addiction: A framework for successful treatment

• University of Pennsylvania (Coursera online) Gamification of behavior change

• Coursera The psychology of criminal justice

• Rotman School of Management, University of Toronto (online) Behavioral economics in action

Other certifications

Counseling

Problem-solving

Critical thinking

Interviewing

Persuasion and influence

Behavioral science

Game mechanics

Data interpretation

Criminology

Case management

HUMAN

TECH

11

Employee profile

Case

man

agem

ent

Life goals

This game-based smartphone application could incentivize positive behavior among offenders through a system of points, rewards, and nudges and allows users and the CRO to visualize progress. For example, points or badges could be earned by attending scheduled appointments on time, remaining within assigned zones of movement, completing education or training programs, or maintaining employment for specific lengths of time. A sufficient number of points would earn the offender tangible benefits, such as additional freedom or extended curfews.

Insights dashboard

This tool analyzes offender progress reports and outcomes across the program to present trends and identify successful versus less successful interventions. CROs use the dashboard to help inform day-to-day decisions; policymakers use it for long-term decision-making.

Skills match

This tool helps CROs connect offenders to skills training, MOOCs, and educational resources to promote economic independence. The tool recommends courses and learning options based on the offender’s current skill profile, education, aptitude, and goals.

Resource hub

This tool seamlessly integrates with the smart monitoring system and enables CROs to initiate interventions, such as drug and alcohol testing, counseling and therapy, and health checkups, as well as services like ID renewal/issuance.

EQ sense

This machine learning-based tool works with virtual connect and analyzes voice patterns, facial cues, and expressions to assess interviewees in real time. These inputs can help CROs have meaningful virtual check-ins with their charges as well as identify risks. It also improves the program’s ability to make more accurate character/eligibility assessments during intake and screening interviews.

TOOLBOX

Job match

This tool helps CROs identify employment opportunities and jobs for their charges. After analyzing a number of parameters, the tool suggests job matches best suited for a given offender.

Smart monitoring system and dashboard

This system includes electronic monitoring via a wearable device, paired with smartphone technology. It provides offenders one-touch access to an ecosystem of support services and a gamified experience to help them work toward life goals and compliance requirements. The CRO uses the system to track each charge’s location, movement, activities, and progress using the system’s dashboard and send them alerts and communications.

Decis

ion-

mak

ing

Risk assessment and sentencing tool (RAST)

This advanced predictive analytics tool can use predictors such as past offense history, home life environment, gang affiliation, and peer associations to select candidates for a virtual incarceration program who pose the least risk to society. RAST can also select an effective combination of interventions for a particular offender, creating a program specifically targeting his or her individual needs.

THE TOOLBOX SUPPORTS THE WORKER AS A WHOLE—IN ACHIEVING EXTERNAL OUTCOMES SUCH AS PRODUCTIVITY AS WELL AS INTERNALLY FOCUSED ONES SUCH AS WELLNESS AND PERSONAL DEVELOPMENT.

Lear

ning

and

skill

s

Skills U

A personalized digital learning platform that offers self-paced learning on-demand. The platform includes access to MOOCs, microdegrees, agency training, in-person workshops, and seminars.

VR Lab

A virtual reality environment that provides a safe medium for professionals to train for the difficult situations they may encounter on the job. Artificial intelligence–based training programs simulate a range of realistic scenarios that workers face. Pr

oduc

tivity

Virtual connect

This videoconferencing and messaging application enables CROs to connect with their charges through regular virtual check-ins. CROs also use the tool to touch base with other stakeholders in their charges’ lives—families, employers, and teachers/trainers—to keep an eye out for behavioral issues or risks as well as gather feedback on their progress.

Personal digital assistant

This voice command–enabled predictive personal assistant works smoothly in the background, synchronizing the CRO’s meetings, calendars, and transportation plans, as well as prioritizing tasks for a more productive day.

12

Toolbox

Sipping her coffee, Zara looks at the smart monitoring dashboard on her screen. It shows numerous colored dots—the virtually incarcerated offenders under her charge—moving around the city. A real-time stream of their activities is continuously updated on one side of her screen. Suddenly, the system beeps and one of the dots on screen flashes red. One of her charges, Tim, who is serving time for drug possession, has entered a restricted area that is a hotbed of drug activity. Although he quickly retreats when his monitor beeps, this is the third time this has happened.

0 9 : 0 0 AM

Zara’s phone buzzes; her rideshare is here to take her to her meeting. While most meetings with offenders in the program are virtual, at least one in-person interview is required as part of the intake and screening process. On her way there, she does a quick microlearning on “interviewing for character assessment” using the Skills U app on her tablet.

0 3 : 3 0 PM

After her meeting, Zara heads home for the day. On the ride back, she logs her observations from the interview into the system using her tablet and submits her report. She receives a notification from the system that a charge’s driver’s license is expiring soon. Mindful of how critical having a valid ID can be for offenders in the system, she makes a note to initiate the renewal process via Resource hub.

0 5 : 0 0 PM

Sensing a troublesome pattern was emerging with Tim, Zara clicks on the Resource hub app. It shows all of the resources and supporting stakeholders that Tim is connected to—his employer, mental health counselor, program buddy, education guidance counselor, and physician. Zara then sets up a counseling session for Tim and a touch point with his program buddy, briefing both on his recent troubles. She also schedules a drug test for him during his next physical and resumes her work on the dashboard.

1 0 : 0 0 AM

Seeing that everything is in order with her charges, Zara turns her attention to the insights dashboard. She reviews and analyzes trends to see how effective different interventions have been—something she plans to present at the next CRO meeting. She is glad to see that two of her charges with an interest in computer science are doing especially well after starting a program that teaches them how to code and provides employment opportunities once certified.

1 1 : 0 0 AM

Zara has a meeting with one of her ecosystem partners who manages skill development initiatives. They discuss partnering with a local restaurant that also runs a culinary training program to pilot an apprenticeship program for offenders.

1 2 : 3 0 PM

As she’s finishing lunch, Zara receives a notification from her personal digital assistant reminding her that she has a check-in with one of her charges. Instead of driving 10 miles to attend this meeting, she videoconferences him on Virtual connect and they discuss employment options that Job match suggested for him.

0 2 : 0 0 PM

Zara has a screening interview with a potential candidate for the virtual incarceration program. She reviews the RAST report, the eligibility determination application that recommended the candidate, and also checks the transparency index score to ensure that the decision was free from any biases. If the candidate does make it into the program, he will be assigned to a different CRO to ensure objectivity in decision-making.

0 3 : 0 0 PM

A DAY IN THE LIFE

13

A day in the life

About Deloitte Insights

Deloitte Insights publishes original articles, reports and periodicals that provide insights for businesses, the public sector and NGOs. Our goal is to draw upon research and experience from throughout our professional services organization, and that of coauthors in academia and business, to advance the conversation on a broad spectrum of topics of interest to executives and government leaders.

Deloitte Insights is an imprint of Deloitte Development LLC.

About this publication

This publication contains general information only, and none of Deloitte Touche Tohmatsu Limited, its member firms, or its and their affiliates are, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other profes-sional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your finances or your business. Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser.

None of Deloitte Touche Tohmatsu Limited, its member firms, or its and their respective affiliates shall be responsible for any loss whatsoever sustained by any person who relies on this publication.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.

Copyright © 2018 Deloitte Development LLC. All rights reserved. Member of Deloitte Touche Tohmatsu Limited

Deloitte Insights contributorsEditorial: Karen Edelman, Abrar Khan, Rupesh Bhat, and Blythe Hurley Creative: Molly Woodworth and Emily MoreanoPromotion: Alexandra KaweckiCover artwork: Sam Chivers

Sign up for Deloitte Insights updates at www.deloitte.com/insights.

Follow @DeloitteInsight