government technology review (tim)
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Redesign concepts for the magazineTRANSCRIPT
Special feature: • Government
call centres• Immigration
and Citizenship
Federal & State• CIO Bob Correll• Post-election
IT policy wrap
News• Post-election
IT policy wrap
Computing: • Cloud
computing• NICTA
on the cloud
ShouldI ask the
governmentto help?
How Queensland used virtualisation to merge six departments’ IT
TECHNOLOGY NEWS AND EXPERIENCES FROM ALL LEVELS OF GOVERNMENT
GOVERNMENT TECHNOLOGY
REVIEW
Bank GothicHypatia Sans ProRockewell
opinion
8 | GOVERNMENT TECHNOLOGY REVIEW JaN/FEb 2011
Australia waited on tenterhooks following the
august Federal Election, wondering who
would form government and which way the
independents would jump.
It’s now history that while bob Katter
ended up plumping for the Liberals, Rob
Oakeshott and Tony Windsor went with Labor, allowing Julia Gillard
to form a minority government.
However, it was the reasons why Oakeshott and Windsor went
with Labor that were, for those interested in technology, the most
illuminating part of the whole game. On that day on September
7, Tony Windsor took the microphone ahead of Oakeshott. after
thanking both leaders, he got down to business. and the business
at hand was technology – in particular, the National broadband
Network (NbN).
“The issues that I thought were critical to this…was broadband.
There’s an enormous opportunity for regional australia to engage
with the infrastructure of this century,” said Windsor.
He continued: “My advisors in relation to the broadband
technology—and there are a number of them—suggest that you do
it once, you do it right and you do it with fibre.”
In one breath, he captured what had become (boat people aside)
the most divisive issue of the entire campaign. The incumbent
Labor government promised to spend around $43 billion wiring the
nation with fibre.
The Opposition took exception to the dollars being spent, and in
the final days of the campaign came back with a $6 billion counter-
offer that threw a variety of existing technologies, including wireless
and a fibre back-haul, into the mix.
Since then, the NbN has remained as divisive as ever. Liberal
leader Tony abbott appointed Malcolm Turnbull to the role of
Shadow Communications Minister, with a specific remit to take the
government to task on the NbN.
a few short hours after winning the portfolio, Turnbull blasted
the NbN scheme, saying that it would waste “tens of billions” of
The Federal Election cliffhanger hinged on the National Broadband Network, but other IT policies are now coming into play, writes Josh Gliddon
IT policy evolvespost-election
taxpayer dollars. In response to the Labor government likening
the NbN to the Snowy River Scheme, Turnbull had this to say in
an Internet post:
“a joint Commonwealth and State Snowy River Committee was
established to investigate the financial viability of the proposal.... The
cost of the project was thoroughly analysed, as were the benefits to
electricity generation and irrigation.”
Turnbull argued that whatever the economic or environmental
impact of the Snowy Scheme may look like today, the infrastructure
project had been the subject of a “rigorous analysis” and public
debate before construction was commenced.
“So the question for Julia Gillard is this: if the Snowy Mountains
scheme is to be the benchmark for national infrastructure, why is
her so-called 21st century equivalent proceeding without any of the
analysis that preceded the Snowy scheme?” the post read.
That was enough for Stephen Conroy, the reappointed Minister
for broadband, Communications and the Digital Economy, to
come out swinging. Speaking on abC News24, Conroy said
that “[Turnbull] came out and opposed, opposed, opposed. He
opposed legislation almost unilaterally—it doesn’t matter what it
was, he opposed it all when he became leader—and the same is
happening again.”
“We have this piece of legislation that Tony abbott and
Malcolm Turnbull won’t pass in the parliament and have stalled
for eight months.” Conroy was referring to telecommunications
reform, and in particular the potential structural separation of
Telstra.
He then veered back to the NbN, saying that “there will be
a slower rollout, there will be a more expensive total cost of
the build caused by Tony abbott—we will have more overhead
cabling because of Tony abbott.”
The abC’s Insiders program gave Turnbull the opportunity to shoot
back, saying that he is “not seeking to wreck or destroy anything,
nor demolish”.
“My objective is to get some real transparency and accountability
We have this piece of legislation that Tony Abbott and Malcolm Turnbull won’t pass in the parliament…
opinion
GOVERNMENT TECHNOLOGY REVIEW JaN/FEb 2011 | 9
Government agencies should now
license Public Sector Information
(PSI) under Creative Commons
—as the default licence type.
on this. We need to have a more informed debate about it. We are
talking about spending a really stupendous amount of money, and
our job in the Opposition is to hold them to account for that,” he
said. Turnbull said that the opposition’s broadband policy had not
changed post-election, but he also intimated that it would evolve
over the ensuing three years, saying that it was only logical that
it should do so. He was unable, however, to clarify how it would
change, or over what timeframe those changes would occur.
Digital productivityOne of the lesser-known technology policy developments following
the election also concerns Communications Minister, Stephen
Conroy. In addition to his existing broadband, Communications and
the Digital Economy Ministry, Conroy was made Minister assisting
the PM on Digital Productivity.
The move was generally well received, with industry figures
applauding Conroy’s additional responsibilities. Speaking with
industry publication, Computerworld, the australian Information
Industry association’s Chief Executive, Ian birks, said that the
appointment created opportunities for the key messages of ICT to be
promulgated at the highest levels of government.
“We find it hard as an industry to engage with the Health
Department, the Education Department or with energy agencies, so
this minister and portfolio is a great opportunity to drive these issues
to the advantage of our industry,” he told the publication.
The australian Computer Society’s Chief Executive, bruce Lakin,
was equally bullish about the additional responsibilities, saying that it
would “firmly link ICT with productivity”.
Information technology funding also found itself in the
crosshairs during the election campaign, with the Gillard
government deciding to take the razor to the $1 billion ICT
Investment Fund that was established in the wake of the Gershon
Review. The government has promised to cut the fund by nearly
half ($447.5 million) in a bid to return the budget to surplus
within three years, a move that raised eyebrows in some quarters.
AGIMO gets a new
masteralso in the wake of the election was the shift of ICT
responsibilities via the australian Government Information
Management Office (aGIMO) from the portfolio of Minister Penny
Wong to that of Special Minister of State, Gary Gray. In the past,
aGIMO has traditionally sat within the finance portfolio.
The move hasn’t stopped aGIMO from innovating. In early
October, it announced through its blog that government agencies
should now license their Public Sector Information (PSI) under
Creative Commons bY licence as the default licence type and only
adopt more restrictive licences after a process of “due diligence and
on a case-by-case basis”.e-health also remains a key IT platform for
the federal government following the kick off of its e-health policy
in July this year. On July 1, every australian, along with australian
health service providers and clinicians, became eligible for a 16-digit
individual healthcare identifier number.
The government had pre-committed $467 million to creating
personal electronic healthcare records for every australian by
2012. The election did not change this commitment, which is
viewed by the industry as an inadequate figure to establish a full
service e-health system in australia. It is, however, seen as a good
first step. The Liberals had said that they would kill off the $467
million commitment if they won office in a bid to return the budget
to the black. With the re-election of the Labor party, e-health,
which is overseen by the Department of Health and ageing
and implemented by the National E-Health Transition authority
(NEHTa), is likely to go ahead.
The NbN and e-health are intimately entwined, with electronic
health applications, such as imaging and teleconsulting, seen as
major uses of ubquitous, high-speed broadband. The key takeout
in the election fallout isn’t the massive number of new policies that
have arisen, but the fact that it’s more of the same, and that more
of the same means that australia is inexorably heading down the
If the Snowy Mountains
Scheme is to be the benchmark
for national infrastructure,
why is [the NBN] proceeding without
any of the analysis that preceded the
Snowy Scheme?
opinion
10 | GOVERNMENT TECHNOLOGY REVIEW JaN/FEb 2011
Even with the federal election now behind us, the National Broadband Network (NBN) remains a hot topic for debate among government and opposition parties. However, sifting through the issues, there are clear opportunities coming up for well-positioned government agencies as well as ICT vendors.
NBNtime to deliver the goods
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opinion
GOVERNMENT TECHNOLOGY REVIEW JaN/FEb 2011 | 11
Even with the federal
election now behind
us, the National
Broadband Network
(NBN) remains a
hot topic for debate
among government
and opposition
parties.
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opinion
12 | GOVERNMENT TECHNOLOGY REVIEW JaN/FEb 2011
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officiet ad que assi
conserrore volecte
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NBNtime to deliver the goods
Even with the federal election now behind us, the National Broadband Network (NBN) remains a hot topic for debate among government and opposition parties. However, sifting through the issues, there are clear opportunities coming up for well-positioned government agencies as well as ICT vendors.
opinion
GOVERNMENT TECHNOLOGY REVIEW JaN/FEb 2011 | 13
Even with the
federal election
now behind us,
the National
Broadband
Network (NBN)
remains a
hot topic for
debate among
government
and opposition
parties.
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AustrAliA waited on tenterhooks following the August Federal Election, wondering who
would form government and which way the independents would jump.It’s now history that while Bob Katter ended up plumping for the Liberals, Rob Oakeshott and Tony Windsor went with Labor, allowing Julia Gillard to form a minority government.However, it was the reasons why Oakeshott and Windsor went with Labor that were, for those interested
in technology, the most illuminating part of the whole game. On that day on September 7, Tony Windsor took the microphone ahead of Oakeshott. After thanking both leaders, he got down to business. And the business at hand was technology – in particular, the National Broadband Network (NBN).“The issues that I thought were critical to this ... was broadband. There’s an enormous opportunity for regional Australia to engage with the infrastructure of this century,” said Windsor.He continued: “My advisors in relation to the broadband technology – and there are a number of them – suggest that you do it once, you do it right and you do it with fibre.”In one breath, he captured what had become (boat people aside) the most divisive issue of the entire campaign. The incumbent Labor government promised to
spend around $43 billion wiring the nation with fibre. The Opposition took exception to the dollars being spent, and in the final days of the campaign came back with a $6 billion counter-offer that threw a variety of existing technologies, including wireless and a fibre back-haul, into the mix.Since then, the NBN has remained as divisive as ever. Liberal leader Tony Abbott appointed Malcolm Turnbull to the role of Shadow Communications Minister, with a specific remit to take the government to task on the NBN.
A few short hours after winning the portfolio, Turnbull blasted the NBN scheme, saying that it would waste “tens of billions” of taxpayer dollars. In response to the Labor government likening the NBN to the Snowy River Scheme, Turnbull had this to say in an Internet post:“A joint Commonwealth and State Snowy River Committee was established to investigate the financial viability of the proposal.... The cost of the project was thoroughly analysed, as were the benefits to electricity generation and irrigation.”Turnbull argued that whatever the economic or environmental impact of the Snowy Scheme may look like today, the infrastructure project had been the subject of a “rigorous analysis” and public debate before construction was commenced.“So the question for Julia Gillard is this: if the Snowy Mountains scheme
is to be the benchmark for national infrastructure, why is her so-called 21st century equivalent proceeding without any of the analysis that preceded the Snowy scheme?” the post read.That was enough for Stephen Conroy, the reappointed Minister for Broadband, Communications and the Digital Economy, to come out swinging. Speaking on ABC News24, Conroy said that “[Turnbull] came out and opposed, opposed, opposed. He opposed legislation almost unilaterally — it doesn’t matter what it was, he opposed it all when he became leader — and the same is happening again.” “We have this piece of legislation that Tony Abbott and Malcolm Turnbull won’t pass in the parliament and have stalled for eight months.” Conroy was referring to telecommunications reform, and in particular the potential structural separation of Telstra. He then veered back to the NBN, saying that “there will be a slower rollout, there will be a more expensive total cost of the build caused by Tony Abbott — we will have more overhead cabling because of Tony Abbott.”The ABC’s Insiders program gave Turnbull the opportunity to shoot back, saying that he is “not seeking to wreck or destroy anything, nor demolish”.“My objective is to get some real transparency and accountability on this. We need to have a more informed debate about it. We are talking about spending a really stupendous amount of money, and our job in the Opposition is to hold them to account for that,” he said.Turnbull said that the opposition’s broadband policy had not changed post-
IT policy evolves,post-electionthe Federal Election cliffhanger hinged on the National Broadband Network, but other it policies are now coming into play, writes Josh Gliddon
You do it once, you do it right and you do it with fibre.” tony Windsor
FEATURES
10 | www.govtechreview.com.au
election, but he also intimated that it would evolve over the ensuing three years, saying that it was only logical that it should do so. He was unable, however, to clarify how it would change, or over what timeframe those changes would occur.
Digital productivityOne of the lesser-known technology policy developments following the election also concerns Communications Minister, Stephen Conroy. In addition to his existing Broadband, Communications and the Digital Economy Ministry, Conroy was made Minister Assisting the PM on Digital Productivity.The move was generally well
received, with industry figures applauding Conroy’s additional responsibilities. Speaking with industry publication, Computerworld, the Australian Information Industry Association’s Chief Executive, Ian Birks, said that the appointment created opportunities for the key messages of ICT to be promulgated at the highest levels of government.“We find it hard as an industry to engage with the Health Department, the Education Department or with energy agencies, so this minister and portfolio is a great opportunity to drive these issues to the advantage of our industry,” he told the publication.
The Australian Computer Society’s Chief Executive, Bruce Lakin, was equally bullish about the additional responsibilities, saying that it would “firmly link ICT with productivity”.Information technology funding also found itself in the crosshairs during the election campaign, with the Gillard government deciding to take the razor to the $1 billion ICT Investment Fund that was established in the wake of the Gershon Review. The government has promised to cut the fund by nearly half ($447.5 million) in a bid to return the budget to surplus within three years, a move that raised eyebrows in some quarters.AGIMO gets a new master
Also in the wake of the election was the shift of ICT responsibilities via the Australian Government Information Management Office (AGIMO) from the portfolio of Minister Penny Wong to that of Special Minister of State, Gary Gray. In the past, AGIMO has traditionally sat within the finance portfolio.The move hasn’t stopped AGIMO from innovating. In early October, it announced through its blog that government agencies should now license their Public Sector Information (PSI) under Creative Commons BY licence as the default licence type and only adopt more restrictive licences after a process of
“due diligence and on a case-by-case basis”.e-health also remains a key IT platform for the federal government following the kick off of its e-health policy in July this year. On July 1, every Australian, along with Australian health service providers and clinicians, became eligible for a 16-digit individual healthcare identifier number.The government had pre-committed $467 million to creating personal electronic healthcare records for every Australian by 2012. The election did not change this commitment, which is viewed by the industry as an inadequate figure to establish a full service e-health
system in Australia. It is, however, seen as a good first step. The Liberals had said that they would kill off the $467 million commitment if they won office in a bid to return the budget to the black. With the re-election of the Labor party, e-health, which is overseen by the Department of Health and Ageing and implemented by the National E-Health Transition Authority (NEHTA), is likely to go ahead.The NBN and e-health are intimately entwined, with electronic health applications, such as imaging and teleconsulting, seen as major uses of ubquitous, high-speed broadband. The key takeout in the election fallout isn’t the massive number of
new policies that have arisen, but the fact that it’s more of the same, and that more of the same means that Australia is inexorably heading down the path towards broadband everywhere, and a technologically literate health system.
Senator Stephen Conroy, now also
the Minister Assisting the PM on
Digital Productivity
‘‘Government agencies should now license Public sector information (Psi) under Creative Commons —as the default licence type.’’
“if the snowy Mountains scheme is to be the benchmark for national infrastructure, why is [the NBN] proceeding without any of the analysis that preceded the snowy scheme?” Malcolm turnbull
DecemBer 2010 | 11
Australia waited on tenterhooks
following the august Federal
Election, wondering who would
form government and which way the
independents would jump.
it’s now history that while Bob Katter
ended up plumping for the liberals, rob
Oakeshott and tony Windsor went with
labor, allowing Julia Gillard to form a
minority government.
However, it was the reasons why
Oakeshott and Windsor went with
labor that were, for those interested in
technology, the most illuminating part
of the whole game. On that day on
september 7, tony Windsor took the
microphone ahead of Oakeshott. after
thanking both leaders, he got down to
business. and the business at hand was
technology – in particular, the National
Broadband Network (NBN).
“the issues that i thought were critical
to this ... was broadband. there’s an
enormous opportunity for regional
australia to engage with the infrastructure
of this century,” said Windsor.
He continued: “My advisors in relation to
the broadband technology – and there are
a number of them – suggest that you do it
once, you do it right and you do it with
fibre.”
in one breath, he captured what had
become (boat people aside) the most
divisive issue of the entire campaign. the
incumbent labor government promised to
spend around $43 billion wiring the nation
with fibre. the Opposition took exception
to the dollars being spent, and in the final
days of the campaign came back with a $6
billion counter-offer that threw a variety
of existing technologies, including wireless
and a fibre back-haul, into the mix.
since then, the NBN has remained as
divisive as ever. liberal leader tony abbott
appointed Malcolm turnbull to the role of
shadow Communications Minister, with
a specific remit to take the government to
task on the NBN.
a few short hours after winning the
portfolio, turnbull blasted the NBN
scheme, saying that it would waste “tens of
billions” of taxpayer dollars. in response to
the labor government likening the NBN
to the snowy river scheme, turnbull had
this to say in an internet post:
“a joint Commonwealth and state snowy
river Committee was established to
investigate the financial viability of the
proposal.... the cost of the project was
thoroughly analysed, as were the benefits
to electricity generation and irrigation.”
turnbull argued that whatever the
economic or environmental impact of the
snowy scheme may look like today, the
infrastructure project had been the subject
of a “rigorous analysis” and public debate
before construction was commenced.
“so the question for Julia Gillard is this: if
the snowy Mountains scheme is to be the
benchmark for national infrastructure, why
is her so-called 21st century equivalent
proceeding without any of the analysis that
preceded the snowy scheme?” the post
read.
that was enough for stephen Conroy,
the reappointed Minister for Broadband,
Communications and the Digital
Economy, to come out swinging.
speaking on aBC News24, Conroy said
that “[turnbull] came out and opposed,
opposed, opposed. He opposed legislation
almost unilaterally — it doesn’t matter
what it was, he opposed it all when
he became leader — and the same is
happening again.”
“We have this piece of legislation that
tony abbott and Malcolm turnbull won’t
pass in the parliament and have stalled
for eight months.” Conroy was referring
to telecommunications reform, and in
particular the potential structural separation
of telstra. He then veered back to the
NBN, saying that “there will be a slower
rollout, there will be a more expensive
total cost of the build caused by tony
abbott — we will have more overhead
cabling because of tony abbott.”
the aBC’s insiders program gave turnbull
the opportunity to shoot back, saying that
he is “not seeking to wreck or destroy
anything, nor demolish”.
IT policy evolves,post-electionthe Federal Election cliffhanger hinged on the National Broadband Network, but other it policies are now coming into play, writes Josh Gliddon
You do it once, you do it right and you do it with fibre.” tony Windsor
FEATURES
12 | www.govtechreview.com.au
“My objective is to get some real
transparency and accountability
on this. We need to have a more
informed debate about it. We are
talking about spending a really
stupendous amount of money, and
our job in the Opposition is to hold
them to account for that,” he said.
turnbull said that the opposition’s
broadband policy had not changed
post-election, but he also intimated
that it would evolve over the ensuing
three years, saying that it was only
logical that it should do so. He was
unable, however, to clarify how
it would change, or over what
timeframe those changes would
occur.
Digital productivityOne of the lesser-known
technology policy developments
following the election also concerns
Communications Minister, stephen
Conroy. in addition to his existing
Broadband, Communications and the
Digital Economy Ministry, Conroy
was made Minister assisting the PM
on Digital Productivity.
the move was generally well
received, with industry figures
applauding Conroy’s additional
responsibilities. speaking
with industry publication,
Computerworld, the australian
information industry association’s
Chief Executive, ian Birks, said
that the appointment created
opportunities for the key messages of
iCt to be promulgated at the highest
levels of government.
“We find it hard as an industry to
engage with the Health Department,
the Education Department or with
energy agencies, so this minister and
portfolio is a great opportunity to
drive these issues to the advantage
of our industry,” he told the
publication.
the australian Computer society’s
Chief Executive, Bruce lakin, was
equally bullish about the additional
responsibilities, saying that it would
“firmly link iCt with productivity”.
information technology funding
also found itself in the crosshairs
during the election campaign, with
the Gillard government deciding to
take the razor to the $1 billion iCt
investment Fund that was established
in the wake of the Gershon review.
the government has promised to
cut the fund by nearly half ($447.5
million) in a bid to return the budget
to surplus within three years, a
move that raised eyebrows in some
quarters.
aGiMO gets a new master
also in the wake of the election
was the shift of iCt responsibilities
via the australian Government
information Management Office
(aGiMO) from the portfolio of
Minister Penny Wong to that of
special Minister of state, Gary Gray.
in the past, aGiMO has traditionally
sat within the finance portfolio.
the move hasn’t stopped aGiMO
from innovating. in early October,
it announced through its blog
that government agencies should
now license their Public sector
information (Psi) under Creative
Commons BY licence as the default
licence type and only adopt more
restrictive licences after a process of
“due diligence and on a case-by-case
basis”.
e-health also remains a key it
platform for the federal government
following the kick off of its e-health
policy in July this year. On July
1, every australian, along with
australian health service providers
and clinicians, became eligible for
a 16-digit individual healthcare
identifier number.
the government had pre-committed
$467 million to creating personal
electronic healthcare records
for every australian by 2012.
the election did not change this
commitment, which is viewed by the
industry as an inadequate figure to
establish a full service e-health system
in australia. it is, however, seen as
a good first step. the liberals had
said that they would kill off the $467
million commitment if they won
office in a bid to return the budget
to the black. With the re-election
of the labor party, e-health, which
is overseen by the Department of
Health and ageing and implemented
by the National E-Health transition
authority (NEHta), is likely to go
ahead.
the NBN and e-health are
intimately entwined, with electronic
health applications, such as imaging
and teleconsulting, seen as major uses
of ubquitous, high-speed broadband.
the key takeout in the election
fallout isn’t the massive number of
new policies that have arisen, but
the fact that it’s more of the same,
and that more of the same means
that australia is inexorably heading
down the path towards broadband
everywhere, and a technologically
literate health system.
Senator Stephen Conroy, now also
the Minister Assisting the PM on
Digital Productivity
‘‘Government agencies should now license Public sector information (Psi) under Creative Commons —as the default licence type.’’
“if the snowy Mountains scheme is to be the benchmark for national infrastructure, why is [the NBN] proceeding without any of the analysis that preceded the snowy scheme?” Malcolm turnbull
DecemBer 2010 | 13
Editorial Advisory BoardGovernment Technology Review’s Editorial Advisory Board continues to grow,
with Australian Information Industry Association Chief Executive Officer Ian Birks
joining us for this issue. Ian becomes part of a process that sees us ask our members,
through an online form, what they felt about the previous issue.
Another applauded our columnist, Ovum’s Kevin Noonan, for his critique
on shared service. “It’s an example
of what continues to be happening
in the world of IT projects and
government strategy for shared
services,” wrote our board member.
“Too many chiefs and not sufficient
understanding of business needs and
processes. Also, another example
of the difference between IT project
management for implementing a new
technology system/solution and the
need for a sound implementation/
change management/continuous
improvement plan lead by the
business.”
MEET yOuR BOARdEach month, we also ask some of
our board members to share their
opinions about the challenges they
face. This month, four members have
helped us out, by answering four
questions.
Q: As a government IT leader, are
there any new challenges that have
become a priority this year, or that you
see emerging in 2011?
A: Adam Holthouse, Manager,
Information and Communication
at City of Armadale responded that
“Managing growth is a big one for
cities that have huge development
potential. This year alone we expect
our data storage requirements to
grow 3.5 times. This not only leads
to problems in managing the data,
but also to data centre floor space,
rack density, power, cooling,
disaster recovery needs all need to
be reviewed to cater for expansion.
Obviously, this then leads to impact
on the IT budget and priority against
competing business cases from other
business units who also feel the pinch
from development and the need to
expand resources.”
“2011 I think will begin to bring
about the real possibilities of cloud
for local governments. A focus on
beginning to better understand each
other’s idiosyncrasies and align
standards and some research into
how local government can get value
from either a gov cloud or hybrid cloud
environment.”
Bob Gilchrist, IBM’s zSoftware
Sales Leader, responded that
“Canberra remains the largest user
of mainframe MIPs in Australia by a
factor of 150 per cent. Many of the
skilled resources are approaching
retirement,” creating a possible move
to re-platform some applications in
order to find skilled workers.
Q: What do you think the new federal
government’s technology policy
priority should be?
A: Linda Shave, former Information
Integration and Compliance Manager
at City of Ryde, wrote that at least one
new national standard is needed.
data and information protection for
all government agencies and a single
approach to information lifecycle,
are atop her policy wishlist, and she
hopes this can be driven by federal
government rather than the current
state-by-state development of
policies, procedures and standards. ”
Q: No-one seems to know what a
national broadband network will be
good for, other than fast Facebook,
video downloads, telemedicine and
education. What applications have
you imagined that would work better
on a faster, pervasive, network?
A: City of Armadale’s Holthouse
believes the NBN will be very beneficial
for his local government area.
“I hope it will improve the ability of
our community to get connected
and take advantage of the existing
functions of the Internet, not just those
that will eventually be developed
because of greater bandwidth,” he
wrote. “The last census showed
us that we have quite a low take-up
of broadband connectivity in our
community. Obviously there are
other factors aside from it just not
being available, but we are hoping
that the NBN will at least increase
the opportunity available to get
connected within our community. I
can see as an organisation the ability
to take advantage of using the NBN to
improve our ability to take advantage
of cloud services both onsite, and
offsite.”
Q: Can you get the people you need
at present, and what are the skills you
wish you could find more of?
A: dr. Catherine Jaktman,
director Federal Government at
global sourcing advisory firm TPI
says,“ Procurement and contract
negotiations skills are lacking:
Government is not skilled and
experienced in this area. Government
personnel also have poor written
communications skills, [and]
this skill seems to be lacking in IT
professionals.
Feedback from Issue 2 was mixed, which is good. One member of the board felt our feature on recent Council
telephony upgrades was “really old hat [and] not news at all”. Stories that generated far more positive feedback
included our report on how ministerial Websites are remade as new appointees fill these roles. “Great story on the
need for rapid response teams in the IT space; and the need for archiving,” wrote one board member.
FeatureS
14 | www.govtechreview.com.au
DecemBer 2010 | 15
16 | g o v TE c h R E v i E w.c o m . A U
HEADING ON COLUMNOne such lesson is the idea
of ‘creative destruction’,
popularised during the
Second World War by
Austrian-born economist
Joseph Schumpeter,
who was then teaching at
Harvard. ‘He argued that
economies have an internal
rhythm of maturing and
then collapse.’ Elkington
says are like the rapid re-
growth that occurs after the
devastation of a bushfire.
HEADING ON COLUMNHaving worked through
several collapses himself,
however, Elkington
readily admits that the
immediate effects can be
very unpleasant indeed:
‘Every time you have one
of these meltdowns, you
get the rise of political
extremism, nationalism and
racism. Only after a longer
period of time do you get
Mailbox Heading on columnOne such lesson is the idea of ‘creative destruction’,
popularised during the second World War by Austrian-
born economist Joseph schumpeter, who was then
teaching at Harvard. ‘He argued that economies have
an internal rhythm of maturing and then collapse.’
Elkington says are like the rapid re-growth that occurs
after the devastation of a bushfire.
One such lesson is the idea of ‘creative destruction’,
popularised during the second World War by Austrian-
born economist Joseph schumpeter, who was then
teaching at Harvard. ‘He argued that economies have
an internal rhythm of maturing and then collapse.’
Elkington says are like the rapid re-growth that occurs
after the devastation of a bushfire. One such lesson is
the idea of ‘creative destruction’, popularised during
the second World War by Austrian-born economist
Joseph schumpeter, who was then teaching at Harvard.
‘He argued that economies have an internal rhythm of
maturing and then collapse.’ Elkington says are like the
rapid re-growth that occurs after the devastation of a
bushfire.
‘He argued that economies have an internal rhythm
of maturing and then collapse.’ Elkington says are like
the rapid re-growth that occurs after the devastation of
a bushfire. ‘He argued that economies have an internal
rhythm of maturing and then collapse.’ Elkington
says are like the rapid re-growth that occurs after the
devastation of a bushfire.
‘He argued that economies have an internal rhythm
of maturing and then collapse.’ Elkington says are like
the rapid re-growth that occurs after the devastation of
a bushfire.‘He argued that economies have an internal
rhythm of maturing and then collapse.’
One such lesson is the idea of ‘creative
destruction’, popularised during the Second
World War by Austrian-born economist
Joseph Schumpeter, who was then teaching
at Harvard. ‘He argued that economies
have an internal rhythm of maturing and then
collapse.’ Elkington says are like the rapid
re-growth that occurs after the devastation of
a bushfire.
One such lesson is the idea of ‘creative
destruction’, popularised during the Second
World War by Austrian-born economist
Joseph Schumpeter, who was then teaching
at Harvard. ‘He argued that economies
have an internal rhythm of maturing and then
collapse.’ Elkington says are like the rapid
re-growth that occurs after the devastation
of a bushfire. One such lesson is the idea of
‘creative destruction’, popularised during
the Second World War by Austrian-born
economist Joseph Schumpeter, who was
then teaching at Harvard. ‘He argued
that economies have an internal rhythm of
maturing and then collapse.’ Elkington says
are like the rapid re-growth that occurs after
the devastation of a bushfire.
‘He argued that economies have an internal
rhythm of maturing and then collapse.’
One such lesson is the idea of ‘creative destruction’,
popularised during the Second World War by Austrian-
born economist Joseph Schumpeter, who was then
teaching at Harvard. ‘He argued that economies have an
internal rhythm of maturing and then collapse.’ Elkington
says are like the rapid re-growth that occurs after the
devastation of a bushfire.
One such lesson is the idea of ‘creative destruction’,
popularised during the Second World War by Austrian-
born economist Joseph Schumpeter, who was then
teaching at Harvard. ‘He argued that economies have
an internal rhythm of maturing and then collapse.’
Elkington says are like the rapid re-growth that occurs
after the devastation of a bushfire. One such lesson is
the idea of ‘creative destruction’, popularised during
the Second World War by Austrian-born economist
Joseph Schumpeter, who was then teaching at Harvard.
‘He argued that economies have an internal rhythm of
maturing and then collapse.’ Elkington says are like the
rapid re-growth that occurs after the devastation of a
bushfire.
‘He argued that economies have an internal rhythm of
maturing and then collapse.’ Elkington says are like the
Heading on column wide
Heading on column
NEWSin brief
D E c E m B E R 2 0 1 0 | 1 7
HEADING ON COLUMNOne such lesson is the idea
of ‘creative destruction’,
popularised during the
Second World War by
Austrian-born economist
Joseph Schumpeter,
who was then teaching at
Harvard. ‘He argued that
economies have an internal
rhythm of maturing and then
collapse.’ While collapses
inevitably have negative
short-term consequences,
they also have positive long-
term ones, While collapses
inevitably have negative
short-term consequences,
they also have positive long-
term ones, While collapses
inevitably have negative
short-term consequences,
they also have positive long-
term ones,
HEADING ON COLUMNHaving worked through
several collapses himself,
however, Elkington readily
admits that the immediate
effects can be very
unpleasant indeed: ‘Every
time you have one of these
meltdowns, you get the
rise of political extremism,
nationalism and racism.
Only after a longer
EADING ON COLUMNOne such lesson is the idea
of ‘creative destruction’,
popularised during the
Second World War by
Austrian-born economist
Joseph Schumpeter,
HEADING the box
One such lesson is the idea of ‘creative destruction’,
popularised during the Second World War by Austrian-
born economist Joseph Schumpeter, who was then
teaching at Harvard. ‘He argued that economies have an
internal rhythm of maturing and then collapse.’ Elkington
says are like the rapid re-growth that occurs after the
devastation of a bushfire.
One such lesson is the idea of ‘creative destruction’,
popularised during the Second World War by Austrian-
born economist Joseph Schumpeter, who was then
teaching at Harvard. ‘He argued that economies have
an internal rhythm of maturing and then collapse.’
One such lesson is the idea of ‘creative destruction’,
popularised during the Second World War by Austrian-
born economist Joseph Schumpeter, who was then
teaching at Harvard. ‘He argued that economies have an
internal rhythm of maturing and then collapse.’ Elkington
says are like the rapid re-growth that occurs after the
devastation of a bushfire.
One such lesson is the idea of ‘creative destruction’,
popularised during the Second World War by Austrian-
born economist Joseph Schumpeter, who was then
teaching at Harvard. ‘He argued that economies have
an internal rhythm of maturing and then collapse.’
Elkington says are like the rapid re-growth that occurs
One such lesson is the idea of ‘creative destruction’,
popularised during the second World War by Austrian-
born economist Joseph schumpeter, who was then
teaching at Harvard. ‘He argued that economies have
an internal rhythm of maturing and then collapse.’
Elkington says are like the rapid re-growth that occurs
after the devastation of a bushfire.
One such lesson is the idea of ‘creative destruction’,
popularised during the second World War by Austrian-
born economist Joseph schumpeter, who was then
teaching at Harvard. ‘He argued that economies have
an internal rhythm of maturing and then collapse.’
Elkington says are like the rapid re-growth that occurs
after the devastation of a bushfire. One such lesson is
the idea of ‘creative destruction’, popularised during
the second World War by Austrian-born economist
Joseph schumpeter, who was then teaching at Harvard.
‘He argued that economies have an internal rhythm of
maturing and then collapse.’ Elkington says are like the
rapid re-growth that occurs after the devastation of a
bushfire.
‘He argued that economies have an internal rhythm
of maturing and then collapse.’ Elkington says are like
the rapid re-growth that occurs after the devastation
of a bushfire. the second World War by Austrian-born
economist Joseph schumpeter, who was then teaching
at Harvard. ‘He argued that economies have an internal
rhythm of maturing and then collapse.’ Elkington
says are like the rapid re-growth that occurs after
the devastation of a bushfire. second World War by
Austrian-born economist Joseph schumpeter, who was
then teaching at Harvard. ‘He argued that economies
have an internal rhythm of maturin after the devastation
of a bushfire.
Heading on column
Heading on column
Heading on column
IN SIDE
story