government’s digital era - british columbia · digital era ocio connect ... • mainframes •...

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GOVERNMENT’S DIGITAL ERA OCIO Connect 7 October 2015


EXPONENTIAL PACE OF TECHNOLOGY CHANGE Technology eras are characterized by connectivity and exponential growth

Technology core

Technology enablement

Technology collaboration

Technology engagement

Digital Exponential

•  Mainframes •  Distributed

terminals •  Core

computing

•  Office computing

•  Mini-computers

•  Word processing

•  Spreadsheets •  Home

computing

•  PC revolution •  Network

computing •  Email •  Relational

databases •  Client-server

applications

•  Internet revolution

•  Browser wars •  Customer

engagement •  Intranet

applications •  broadband

•  Mobile smartphones

•  Tablets •  Cloud

computing •  Big data –

analytics •  Social media •  Wearables

•  Sensing •  Home

automation •  Smart cities •  Digital money •  3D printing

1970 1980 1990 2000 2010 2020


DIGITAL DARWINISM


A DIFFERENT SERVICE DESIGN MINDSET

identify operational goals

Build operational systems

create concepts

understand customers create concepts

fit concepts to customers


GROUNDHOG DAY


POLL 1: BARRIERS TO DIGITAL TRANSFORMATION What do you think is the biggest barrier to digital transformation in your organization? 1.  No reason to change 2.  Technologies are too hard 3.  Culture is stuck in an analog age 4.  Legacy ICT can’t be adapted 5.  Don’t have the skills and/or leadership 6.  Our procurement only lets us buy old-

school services


PERSISTENT BARRIERS TO DIGITAL ADOPTION Insulation from Change

Legacy

Culture

Fiduciary Rules from a More Stable Age

Talent and Leadership


NEVER LET A GOOD CRISIS GO TO WASTE


POLL 2: DRIVERS FOR CHANGE What is the biggest driver of digital transformation in your organization? 1.  Cost / budget pressures 2.  Federal / central directives 3.  Customer / citizen demand


DRIVERS FOR CHANGE

37% 64%

38%

24% 14% 11% 12%

Global Canada

Customer/citizen demands Cost and budget pressures Federal/central government directives Others

Improving the customer/citizen experience and transparency are the biggest drivers of transformation in Canada

Globally only 13 percent of organizations with “improving citizen experience and engagement” as a digital objective, actually involve citizens in co-creating digital services


CULTURE Budgets follow existing organizational siloes

Keeping the lights on is more important than transforming

The most influential people are the policymakers

Steady progression by avoiding risk: the normal career path

Programs are only funded when they are planned to death


INTERVENTIONS THAT CHANGE CULTURES


USER FOCUS AT TRANSPORT FOR LONDON Conor Maguire, Mobile Programme Lead


Loosely Coupled

Operations Design

Thinking

Cultivate Talent

Start-ups & Technology Innovators

Expand Ecosystem

Community & Crowd

Leveraged Assets

Agile Delivery

Empowerment

Digital Culture

Organise around

Challenges

Positive Fail & Learn

Working Environment

BUILDING A DIGITAL CULTURE


LEAN, AGILE, USER CENTERED DESIGN There is no rulebook, no “perfect” method – just a set of values that matter

SHAPE DELIVER SCALE

Frame the Solution

Refine Business Challenge

Prototype Experience

Refine Experience

Develop

Embed Experience Principles

Run and Optimize

Develop team

Manage Priorities and Risks

Realize Benefits

Research Test Learn


GOVERNMENT’S JOURNEY TO DIGITAL Published 5 October 2015

http://dupress.com/industries/public-sector/

How do various nations view the shifting global trends and what does the future look like for digital technology in the public sector? This new report examines how digital technology is fundamentally transforming the way the public sector operates and delivers services to customers, and offers strategies for government leaders to accelerate the rate of their progress.

government’s digital era - british columbia · digital era ocio connect ... • mainframes •...

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