GRACE ANN-ELYSE TAYLOR68 Mowatt Court Thornhill ON L3T6V9 Tel: (416) 318-5863 Email:

tayl3918@mylaurier.ca

PROFILE SUMMARY Five years experience working in a customer service environment, through excellent

communication and interpersonal skills I was able to resolve problems within the workplace setting

Bilingual: fluent in speaking, reading and writing both English and French Knowledgeable of Microsoft Word, Excel, Outlook, Internet Browsers, Search Engines,

Social Media and Email Strong organizational skills with attention to detail, as well as comfortable speaking in

front of large groups

EDUCATIONHonours Bachelor of Arts (Criminology and Health Studies) 2012 – Present Wilfrid Laurier University, Brantford ONRelated Courses:

Science Social Research Methods Psychology of Crime Health Care Systems

Bilingual Studies in French Immersion CertificateLangstaff Secondary School, Richmond Hill, ON 2011

RELEVENT WORK EXPERIENCEDean’s Office Assistant 2013- 2015 Wilfrid Laurier University, Brantford ON

Professional with telephone etiquette Work directly with students, making them aware of the many resources that the

University has to offer Develop and organize student and professor evaluation forms as well as administrate the

documents to the proper facility Successfully assisted students and parents with developing a timetable with the required

course selection for specific majors Review and process necessary files for the Associate Dean, such as administrating Honour

Roll Certificates and conduct Indigenous research for course content

Grace Ann-Elyse Taylor Page 2 of 2

Summer Job Recruiter/ Specialist 2014 – 2015 YMCA Employment and Newcomer Center, Scarborough ON

Organized and created resumes for students Acted as a liaison between employers and students; connected students with employers

who requested assistance in various areas Supervised and helped delegate daily tasks to 5 employees Answered phone calls; scheduled interviews; made reservations Aided at political community functions, outlining services provided at the center Oversaw employers weekly budgets; monitoring the amount of money each employer

used over the weeks, also sending them a check each week Signed in registrants to workshops and job fairs

LifeguardJadaco Recreation Management, North York ON 2010 – 2013

Resolved problems within the workplace setting Enforces rules to ensure the safety of everyone in the pool Vacuumed and cleaned on a daily basis to maintain a clean and safe environment to

ensure that patrons had a positive experience at the pool Recorded all chemicals added to the pool; checked the PH and Alkaline levels Worked well in a team setting environment as well as independently

ADDITIONAL EXPERIENCES.O.U.L Association Co-ordinator 2012 – 2015Wilfrid Laurier University, Brantford ON

Lead team discussions Delegated tasks amongst executives Bring awareness and diversity to campus through various discussions

Women’s Basketball Team, Brantford ON 2012 Delegate meetings and team practices Facilitated fundraisers Handled fundraising money

Noel Morgan Fitness 4 Success, Vaughn ON 2012 Provided excellent floor management within a high volume environment Assisted with various activities Rapidly cleaned each room

Morgan Chiropractic & Wellness, North York ON 2011 Filled various important documents Used customer service skills to greet many customers Answered calls and made appointments

ACHIEVEMENTSCertified National Lifeguard, Life Saving Society Since 2009CPR Certified, Life Saving Society Since 2007

References Available Upon Request