grand times - mlcvconnect.com · 23/09/2016 · 6 grand times service recognition guestnet shout -...
TRANSCRIPT
GRAND TIMESPublished for Mille Lacs Corporate Ventures Associates
Grand Casino Hinckley Edition
September 23 2016
In This Issue
Associate Interest 2
Events amp Promotions 3
Associate News 4
Service Recognition 6
Learning amp Development 7
Prime Time Coming October 2016 Tuesday October 11 amp Thursday October 13 at Hinckley
Please plan to attend one of the meetings Times will be announced
LampD and RiskBenefits have teamed up on the 2016 annual required training sessions and we will be conducting refresher training on the topics of Preventing Harassment Fraud Responsible Gaming FireEvacuation and Severe Weather Watch for posters and other announcements for information on what to review We look forward to seeing you there
The Beverage Department had a Potluck and Pizza Party on September 16thSubmitted by Kristy Geiger
The Beverage Department celebrated awesome teamwork with a potluck and pizza party on Friday September 16th There was a lot of hard work and many hours put in by our Associates during RockTember It was great to see them come together and work together during this busy time
2 Grand Times
ASSOCIATE INTEREST
Welcome New Associates
Sandra Bakken Beverage VIP Lounge Steward
Rian Callahan Snack Bar Line Cook
Bethany Campbell Hotel Guest Service Rep GNI
Amanda Gerner Restaurant Server
Justine Hanson Cage Cashier
Pamela Harms Restaurant HostHostess
Brenda Jones Finance Accounting Clerk
Colyn Kellum Security Officer
Tayler Stahl Hotel Guest Service Rep GNI
Heather White Hotel Room Attendant
PTO Donation Drive for Carol Drabczak
Carol Drabczak an Environmental Service Engineer will be out of work for an extended amount of time due to a medical condition She has exhausted most of her PTO and will be facing many large medical expenses and missed work due to her medical condition We are collecting PTO donations to help Carol this week Any PTO donations would be greatly appreciated If you are interested in donating PTO you may fill out a PTO Donation Form Please contact Kristine Rote at ext 4917 or Tammy Morse at ext 4913 if you have any questions
Grindstone Laundry Associate of the Month for August
Bob Cybske
Bob Cybyske is Grindstone Laundryrsquos August Associate of the Month Bob is a Route driver for Grindstone His fellow Associatersquos say that Bob is pleasant to be around kind and has an infectious smile He can always make you laugh Bob is always willing to help out in between his routes when he has down time Bob is an all around wonderful Associate at Grindstone Laundry
Bake Sale for Carol Drabczak
We are having a bake sale on Friday October 7th from 8 am until product is gone for for Carol Drabczak Environmental Service Engineer It will be in the Associate Hallway by the Main Timekeeperrsquos area She has a serious medical condition and we would like to help her out with medical expenses If you would like to donate any baked items they can be dropped off at the BanquetProduction Kitchen on Thursday October 6th all day or up until 10 am on Friday October 7th
Grand Times 3
EVENTS amp PROMOTIONS
Upcoming Silver Sevens Acts
September 23 - 25 Free amp Easy (RampBVariety)
September 27 - October 2Risque (RampB)
Upcoming ConcertsDate amp Time Performer Ticket Prices
Saturday October 1 - 7 pm Grand Fight Night Boxing $35 General Admission
Friday October 7 - 7 pm Legacy MMA $35 General Admission
October 21 - 730 pm Boz Scaggs $30 $40 $45
September Craft Beer of the MonthOktoberfest Marzin Lager 16 oz $5
September Drink Specials
Cranberry Ginger Tincup $6 Tincup Buck $6 Tin Buck Two $6
Tincup Lemonade $6 Tincup Old Fashioned $6
Upcoming PromotionsFri Sept 23 Sat Sept 24 Sun Sept 25 Mon Sept 26 Tues Sept 27 Wed Sept 28 Thurs Sept 29
Toaster Oven Giveaway(75 points)
Bonus Cash Grand Play
(kiosk)
VIP Gift
Hidden Treasures
(kiosk)
Big Game Giveaway
Bonus Cash Grand Play
(kiosk)
Bonus Grand Play
(kiosk)
Birthday Dice Roll
Pull Tab (mailer)
Senior Wednesdays
Cash Grab(mailer)
Payback Drawings
(5 pm to 9 pm hourly)
5K - September 27 2016
9 am and 5 pm at Grand Casino Hinckley Amphitheater
Come dressed in your best zombie costume Best costume will win a prize Sign up at Associate Entrance Shuttle services
starting at 815 am and 415 pm from Associate Entrance Shuttles will depart every 15 minutes and return immediately
after the 5K This counts as (1) Company Choice
4 Grand Times
ASSOCIATE NEWS
Denim Days Monday September 19 - Thursday September 29
JACOBSHOPELIVESNearly twenty-seven years after his disappearance Jacob Wetterling has finally been found The Wetterling family has worked tirelessly not only in search of Jacob but also as national advocates for missing children They founded the Jacob Wetterling Resource Center (JWRC) which works to help communities and families prevent child exploitation
A statement released earlier by the Wetterling family stated in part ldquohellipour hearts are heavy but we are being held up by all of the people who have been making Jacobrsquos Hope a light that will never be extinguishedrdquo
The JWRC recently started a 11forJacob campaign where people commit to 11 character traits in honor of Jacob These 11 traits are things people of all ages can do to nurture a culture of kindness and compassion
Mille Lacs Corporate Ventures Grand Casino Mille Lacs and Grand Casino Hinckley want to invite you to join in to help keep JacobsHope alive
We are dedicating a special ldquoDenim Daysrdquo in honor of Jacob for 11 days from September 19 ndash September 29 As a company we will be donating $11000 to the Jacob Wetterling Resource Center to help the organization continue its advocacy work Associates can make a minimum donation of $2day and receive a uniform exception to wear jeans Donations can be made at the Associate entrance Security Post The money raised will be added to the $11000 donation
Jeans must not be ripped or torn have patches or other items on them jeans must fit properly and be in good condition This discretion is at the Supervisor or Department Head Uniform pants must be on hand if jeans are deemed inappropriate Subject to deparment specific limitations andor restrictions
The getFIT Initiative Health Topic for the Month of September Sleeping Well
bull Week of the 26th Drawing winner announced
Benefit Re-Enrollment and FSA Elections Will Start in October
Please make sure your address and phone numbers are updated with Human Resources to ensure accurate mail delivery Watch for more information regarding benefit re-enrollment and FSA elections
Celebrate the Day Talk Like a Pirate Day See how Associates participated in Talk Like a Pirate Day on Monday September 19th Left Picture Associates at Grand Casino Right Picture The pirates with the ship are from Grindstone Laundry Visit wwwmlcvconnectcom
Grand Times 5
ASSOCIATE NEWS
REMINDER The WHIP Program Will be Ending on September 30 2016The following options will be offered to Associates to complete the four Company Choices
Puzzle-Available in the ADR and was also sent via emailWeek of 919-923
Immunizations (No appointments are necessary)Events and Convention CenterSeptember 23rd 6 am to 1 pm
5K at the Ampitheater September 27th from 9 am and 5 pm
Optum - Kids and the InternetADRSeptember 28th from10 am to 6 pm
Meet with the Firstlight Pharmacist Wellness Center Thursday September 29th from 830 am to 4 pm Discuss your prescriptions and over the counter medications to receive a WHIP Credit Please bring your medication list
ImmunizationsSeptember 23rd 6 am ndash 1 pmEvents amp Convention Center
Associates and Immediate Family Members welcome
SHOTS Flu Shot (No Mist) 6 month+ Shingles Tetanus and Pneumonia
Associates that receive immunization will be entered into a drawing for Renaissance Festival Tickets
Bean Bag Toss at Receiving
Win Prizes
Starting Friday September 23 and to continue next Monday Wednesday and Friday depending on if all priz-es have been given out Receiving will open the high speed door and let everybody in the hall toss a bean bag for a chance to win a prize Make it in the hole to win a prize winners can choose from three prizes Stop by to play and chat with Receiving
Benefit for Rhonda Kirchmeier
Saturday October 15 Hinckley Community Center Dinner 5 pm - 7 pm Pie Auction 7 pm Bake Sale 5 pm - 7 pm Silent Auction Closes 8 pm $10plate
Rhonda was recently diagnosed with stage 4 Mulle-rian Adenosarcoma cancer Her friends and family are having a benefit to help support her during this difficult time Show your love for Rhonda There will be door prizes throughout the evening and fun raffles
Associates Completed Stellar Service on September 14th17 Associates completed the three week Stellar Service Series on Wednesday September 14th Congratulations to Ross Reaume for being awarded the Stellar Service beanie by his group of peers Congratulate them when you see them
6 Grand Times
SERVICE RECOGNITION
GuestNet Shout - OutsBell Desk Kelly
Beverage Service Mary is our favorite We always seek her out when we visit
Central Reservations Ellen was awesome I wish she took my reservation 100 of the time great employee
Grand Grill AmericanaPamela A was my server What a treat to be served by such a wonderful woman She was kind and genuinely cared about my satisfaction and I could tell she truly enjoyed her job
Grand Hinckley Inn
Deb that works the hotel desk is very friendly and helpful and has helped resolve some issues I had It made me feel very comforting to see how knowledgeable she is concerning her job All the other staff that works there will go out of their way to make sure you have a great stay at Grand Hinckley Inn
HostAngel is an angel she did a wonderful job with my reservation and my tickets Thanks again
Hotel Front Desk I donrsquot recall the ladyrsquos name (Kimberly) she was awesome
Hotel Front Desk We were checked in by Jaqueline before noon and there was a room available She was fantastic
Hotel Front DeskJacqueline was extremely helpful with setting up our adjoining rooms and labelling the keys so we werenrsquot confused She even remembered us and said hello 2 days later when we ran into her in the hallway Makes for a warm feeling
Hotel Front Desk Leslie is so friendly and engagingish all front desk Associates would follow her lead She makes you feel so appreciated as a guest of Grand Casino
Hotel Front Desk Lorraine in VIP Guest Check-in is fantastic She knows us by name and is always able to accommodate us We just love her
Hotel Front DeskI walked in and asked for a complimentary room with my friend who already had a room In addition I asked for an adjoining room with my friend She went out of her way to make it happen Jacqueline is an asset to Grand Casino Thank you
Hotel Front Desk Kimberly was very efficient and courteous
RV Park Louis is great
Winds Steakhouse Stacy is a wonderful server Ask for her all the time
Winds SteakhouseOur server was Angela and she was excellent knowledgable about the menu and explained dishes I was unfamiliar with The steak was prepared perfectly and she was attentive She is a gem
Associate of the Month Nominee ReminderIf you see an Associate in your department or any department that went above and beyond their normal job please nominate them The Associate of the Month is an award to honor Associates who perform their duties at an outstanding level of service
You can find the form on The HubhttpsthehubgrcasinosmboAOMSitePagesAssociate20of20the20Monthaspx
Shout Out to the Shuttle DriversJust wanted to pass on a huge ldquothank yourdquo for allowing the use of a couple of drivers (Sharon and Gary) to help with the Bassmas-ter Tournament on Saturday and Sunday They were a big help in making this event a success and they did an outstanding job
Thanks again Ron Johnson
Grand Times 7
LEARNING amp DEVELOPMENT
LampD On-line ResourcesVisit us on The Hub
Upcoming in
Learning amp DevelopmentAll MLCV Associates Are Welcome
DiSC (Frontline) Thursday September 29 8 am - 1 pm
Participants identify and obtain understanding of behavioral tendencies and develop personalized growth strategies to increase their effectiveness in communicating with others
Thought Patterns for HIgh Performers (2 Week Series)
Thursday October 6 Thursday October 13
9 am - 5 pm 9 am - 5 pm
Focus on the power of self-efficacy ndash the ability to create and sustain internal success Facilitated discussions target organizational issues and guide participants to apply concepts that address personal and organizational challenges Participants gain the ability to change the way they think the ability to eliminate the stress of change and the ability to self-regulate at ever higher levels of excellence
Service from the Heart Wednesday October 19 9 am - 1 pm
This class focuses on providing exceptional Guest Service Exceptional Guest Service is service from the heart During the session Associates will analyze their own Guest Service skills and look at options and opportunities that they have in their work areas to provide exceptional service Participants will leave the class with action steps to improve Guest Service in their work areas
Click here or contact your supervisor or Tina Bartheidel (extension 4808) to register(Personal and Career Development Classes count as one WHIP choice)
Three Vitals for Effective ChangeAre you planning to make a change in yourself Today lets take a look at some vital tips on how to go about getting the best results Maybe you want to lose weight get into good physical shape or quit smoking Maybe youd like to learn to do something new or do something you already do a little bit better Maybe you want to work on your anger like we talked about last week Whatever it is you want to do there are three things we now know about self-directed change that can help you First set goals that arent too big too difficult or too distant Your long-term goal may be to lose 50 pounds by next summer but a better goal might be to lose somewhere between 5 and 10 this month (remember to be specific about the number) Next carefully monitor yourself so you always know how youre doing Record your weight daily Keep track of everything you eat and what you do to burn calories Remember What gets measured gets done By the way dont waste energy beating yourself up when you slip
or fail It turns out the kind of feedback that works the best is the kind that emphasizes what you are doing right not how you blew it Finally reward yourself for reaching minor goals and give yourself meaningful incentives to keep going Short-term goals careful monitoring and rewards and incentives are three things that help you to change One more thought and it may be the most important of all believe in your ability to achieve your goal If you dont believe you can lose five pounds in 30 days you wont put much energy into trying And the chances of falling back onto old habits are pretty strong So go ahead and start now Get after those changes you want
For more articles from the Pacific Institute follow this link httpwwwthepacificinstitutecomarticles
For more information or to submit articles for the newsletter e-mail the Grand Times
DAILY SPECIALS
September 23 - 25
Friday Love Note DayBreakfast Taco Omelet Hasbrowns ToastLunch Beef amp Cheddar Sandwich with Tater Tots or Veggies
Saturday Fish Amnesty DayBreakfast Breakfast Burrito amp FruitLunch Tortellini with Alfredo or Marinara amp Two Breadsticks
Sunday National One-Hit Wonder DayBreakfast Two Eggs Country Hashbrowns ToastLunch Roasted Pork Loin Mashed Potatoes Country Gravy amp Veggies
Sandwich of the Week Quesadilla BurgerWrap of the Week Philly Steak Wrap
September 26 - 30
Monday Johnny Appleseed DayBreakfast Country BreakfastLunch Two Chili Dogs amp Fruit
Tuesday Googlersquos BirthdayBreakfast Western Eggs Hashbrowns ToastLunch Deluxe Grilled Cheese amp Soup
Wednesday International Right to Know DayBreakfast Meat amp Cheese Omelet Hasbrowns ToastLunch Chips Taco SaladHealthy Choice Baked Fish Brown Rice Steamed Cabbage
Thursday VFW DayBreakfast Eggs Benedict amp HashbrownsLunch Chicken Chow Mein Egg Rolls Fortune Cookie
Friday Ask a Stupid Question DayBreakfast Mexican ScramblerLunch Turkey Dinner Mashed Potatoes Gravy Dressing Veggies
Sandwich of the Week Mushroom Swiss BurgerWrap of the Week Southwest Club Wrap
Menu is subject to change Lunch special is available 1030am ndash midnight Breakfast special available midnight to 1030am
BirthdaysSeptember 23
Ruth Blalock Charles CaspersonAlbin FishChristine Gosiak Kimberly HouseBrandon Zylka
September 24Rayonna Angus Brian Elliott Josette FickThomas Flesvig
September 25Sandra Coulter Robert Cybske Robie DenzineKristen GeldertRonald Harstedt Brittany Harth Derek Senn Nichole Sikkink John Stroh Lisa TrueBrian VirnigAntje Vork
September 26Joshua Klepsa
September 27Robyn Blue Barbara Burch Gary Carlson Alexander Macgowan Angela McKibbensJacob Ripley
September 28Katherine McIntyre John Plank Keith Rolston Vicki Schulz Roberta Tilseth
September 29Dorthy Hosler Mary Johnson Colten Petschke Deb Steiner
AnniversariesSeptember 23
Nickole Stanley Mary LaMotte Hye ldquoSuerdquo Phelps
14 years3 years 3 years
September 24Lori Thompson Sandra Coffran Swanson Diana Krause
23 years 4 years 4 years
September 25Andrea Bolin Douglas Cunnien Samantha Robbins Dawn Taylor
21 years 16 years 10 years 9 years
September 26Nicolas Eberhardt 11 years
September 27Jo Ann Baxter Charlotte Compton Orletha Paulson Beata Ertz Dawn Holloway Pike Scott Hoppe Lonny Bostrom Cassandra Roberts
17 years 17 years 17 years 12 years 12 years 12 years 6 years 6 years
September 28Kimberlee Bowker James Drevecky Todd Hebeisen Jerry Saunders Tina Saxon
1 year1 year1 year1 year1 year
September 29Carrie Eccles Sharon Hauwiller Amy Axelson Vallerie Effertz Timothy Haley
19 years 19 years 2 years 2 years 2 years
2 Grand Times
ASSOCIATE INTEREST
Welcome New Associates
Sandra Bakken Beverage VIP Lounge Steward
Rian Callahan Snack Bar Line Cook
Bethany Campbell Hotel Guest Service Rep GNI
Amanda Gerner Restaurant Server
Justine Hanson Cage Cashier
Pamela Harms Restaurant HostHostess
Brenda Jones Finance Accounting Clerk
Colyn Kellum Security Officer
Tayler Stahl Hotel Guest Service Rep GNI
Heather White Hotel Room Attendant
PTO Donation Drive for Carol Drabczak
Carol Drabczak an Environmental Service Engineer will be out of work for an extended amount of time due to a medical condition She has exhausted most of her PTO and will be facing many large medical expenses and missed work due to her medical condition We are collecting PTO donations to help Carol this week Any PTO donations would be greatly appreciated If you are interested in donating PTO you may fill out a PTO Donation Form Please contact Kristine Rote at ext 4917 or Tammy Morse at ext 4913 if you have any questions
Grindstone Laundry Associate of the Month for August
Bob Cybske
Bob Cybyske is Grindstone Laundryrsquos August Associate of the Month Bob is a Route driver for Grindstone His fellow Associatersquos say that Bob is pleasant to be around kind and has an infectious smile He can always make you laugh Bob is always willing to help out in between his routes when he has down time Bob is an all around wonderful Associate at Grindstone Laundry
Bake Sale for Carol Drabczak
We are having a bake sale on Friday October 7th from 8 am until product is gone for for Carol Drabczak Environmental Service Engineer It will be in the Associate Hallway by the Main Timekeeperrsquos area She has a serious medical condition and we would like to help her out with medical expenses If you would like to donate any baked items they can be dropped off at the BanquetProduction Kitchen on Thursday October 6th all day or up until 10 am on Friday October 7th
Grand Times 3
EVENTS amp PROMOTIONS
Upcoming Silver Sevens Acts
September 23 - 25 Free amp Easy (RampBVariety)
September 27 - October 2Risque (RampB)
Upcoming ConcertsDate amp Time Performer Ticket Prices
Saturday October 1 - 7 pm Grand Fight Night Boxing $35 General Admission
Friday October 7 - 7 pm Legacy MMA $35 General Admission
October 21 - 730 pm Boz Scaggs $30 $40 $45
September Craft Beer of the MonthOktoberfest Marzin Lager 16 oz $5
September Drink Specials
Cranberry Ginger Tincup $6 Tincup Buck $6 Tin Buck Two $6
Tincup Lemonade $6 Tincup Old Fashioned $6
Upcoming PromotionsFri Sept 23 Sat Sept 24 Sun Sept 25 Mon Sept 26 Tues Sept 27 Wed Sept 28 Thurs Sept 29
Toaster Oven Giveaway(75 points)
Bonus Cash Grand Play
(kiosk)
VIP Gift
Hidden Treasures
(kiosk)
Big Game Giveaway
Bonus Cash Grand Play
(kiosk)
Bonus Grand Play
(kiosk)
Birthday Dice Roll
Pull Tab (mailer)
Senior Wednesdays
Cash Grab(mailer)
Payback Drawings
(5 pm to 9 pm hourly)
5K - September 27 2016
9 am and 5 pm at Grand Casino Hinckley Amphitheater
Come dressed in your best zombie costume Best costume will win a prize Sign up at Associate Entrance Shuttle services
starting at 815 am and 415 pm from Associate Entrance Shuttles will depart every 15 minutes and return immediately
after the 5K This counts as (1) Company Choice
4 Grand Times
ASSOCIATE NEWS
Denim Days Monday September 19 - Thursday September 29
JACOBSHOPELIVESNearly twenty-seven years after his disappearance Jacob Wetterling has finally been found The Wetterling family has worked tirelessly not only in search of Jacob but also as national advocates for missing children They founded the Jacob Wetterling Resource Center (JWRC) which works to help communities and families prevent child exploitation
A statement released earlier by the Wetterling family stated in part ldquohellipour hearts are heavy but we are being held up by all of the people who have been making Jacobrsquos Hope a light that will never be extinguishedrdquo
The JWRC recently started a 11forJacob campaign where people commit to 11 character traits in honor of Jacob These 11 traits are things people of all ages can do to nurture a culture of kindness and compassion
Mille Lacs Corporate Ventures Grand Casino Mille Lacs and Grand Casino Hinckley want to invite you to join in to help keep JacobsHope alive
We are dedicating a special ldquoDenim Daysrdquo in honor of Jacob for 11 days from September 19 ndash September 29 As a company we will be donating $11000 to the Jacob Wetterling Resource Center to help the organization continue its advocacy work Associates can make a minimum donation of $2day and receive a uniform exception to wear jeans Donations can be made at the Associate entrance Security Post The money raised will be added to the $11000 donation
Jeans must not be ripped or torn have patches or other items on them jeans must fit properly and be in good condition This discretion is at the Supervisor or Department Head Uniform pants must be on hand if jeans are deemed inappropriate Subject to deparment specific limitations andor restrictions
The getFIT Initiative Health Topic for the Month of September Sleeping Well
bull Week of the 26th Drawing winner announced
Benefit Re-Enrollment and FSA Elections Will Start in October
Please make sure your address and phone numbers are updated with Human Resources to ensure accurate mail delivery Watch for more information regarding benefit re-enrollment and FSA elections
Celebrate the Day Talk Like a Pirate Day See how Associates participated in Talk Like a Pirate Day on Monday September 19th Left Picture Associates at Grand Casino Right Picture The pirates with the ship are from Grindstone Laundry Visit wwwmlcvconnectcom
Grand Times 5
ASSOCIATE NEWS
REMINDER The WHIP Program Will be Ending on September 30 2016The following options will be offered to Associates to complete the four Company Choices
Puzzle-Available in the ADR and was also sent via emailWeek of 919-923
Immunizations (No appointments are necessary)Events and Convention CenterSeptember 23rd 6 am to 1 pm
5K at the Ampitheater September 27th from 9 am and 5 pm
Optum - Kids and the InternetADRSeptember 28th from10 am to 6 pm
Meet with the Firstlight Pharmacist Wellness Center Thursday September 29th from 830 am to 4 pm Discuss your prescriptions and over the counter medications to receive a WHIP Credit Please bring your medication list
ImmunizationsSeptember 23rd 6 am ndash 1 pmEvents amp Convention Center
Associates and Immediate Family Members welcome
SHOTS Flu Shot (No Mist) 6 month+ Shingles Tetanus and Pneumonia
Associates that receive immunization will be entered into a drawing for Renaissance Festival Tickets
Bean Bag Toss at Receiving
Win Prizes
Starting Friday September 23 and to continue next Monday Wednesday and Friday depending on if all priz-es have been given out Receiving will open the high speed door and let everybody in the hall toss a bean bag for a chance to win a prize Make it in the hole to win a prize winners can choose from three prizes Stop by to play and chat with Receiving
Benefit for Rhonda Kirchmeier
Saturday October 15 Hinckley Community Center Dinner 5 pm - 7 pm Pie Auction 7 pm Bake Sale 5 pm - 7 pm Silent Auction Closes 8 pm $10plate
Rhonda was recently diagnosed with stage 4 Mulle-rian Adenosarcoma cancer Her friends and family are having a benefit to help support her during this difficult time Show your love for Rhonda There will be door prizes throughout the evening and fun raffles
Associates Completed Stellar Service on September 14th17 Associates completed the three week Stellar Service Series on Wednesday September 14th Congratulations to Ross Reaume for being awarded the Stellar Service beanie by his group of peers Congratulate them when you see them
6 Grand Times
SERVICE RECOGNITION
GuestNet Shout - OutsBell Desk Kelly
Beverage Service Mary is our favorite We always seek her out when we visit
Central Reservations Ellen was awesome I wish she took my reservation 100 of the time great employee
Grand Grill AmericanaPamela A was my server What a treat to be served by such a wonderful woman She was kind and genuinely cared about my satisfaction and I could tell she truly enjoyed her job
Grand Hinckley Inn
Deb that works the hotel desk is very friendly and helpful and has helped resolve some issues I had It made me feel very comforting to see how knowledgeable she is concerning her job All the other staff that works there will go out of their way to make sure you have a great stay at Grand Hinckley Inn
HostAngel is an angel she did a wonderful job with my reservation and my tickets Thanks again
Hotel Front Desk I donrsquot recall the ladyrsquos name (Kimberly) she was awesome
Hotel Front Desk We were checked in by Jaqueline before noon and there was a room available She was fantastic
Hotel Front DeskJacqueline was extremely helpful with setting up our adjoining rooms and labelling the keys so we werenrsquot confused She even remembered us and said hello 2 days later when we ran into her in the hallway Makes for a warm feeling
Hotel Front Desk Leslie is so friendly and engagingish all front desk Associates would follow her lead She makes you feel so appreciated as a guest of Grand Casino
Hotel Front Desk Lorraine in VIP Guest Check-in is fantastic She knows us by name and is always able to accommodate us We just love her
Hotel Front DeskI walked in and asked for a complimentary room with my friend who already had a room In addition I asked for an adjoining room with my friend She went out of her way to make it happen Jacqueline is an asset to Grand Casino Thank you
Hotel Front Desk Kimberly was very efficient and courteous
RV Park Louis is great
Winds Steakhouse Stacy is a wonderful server Ask for her all the time
Winds SteakhouseOur server was Angela and she was excellent knowledgable about the menu and explained dishes I was unfamiliar with The steak was prepared perfectly and she was attentive She is a gem
Associate of the Month Nominee ReminderIf you see an Associate in your department or any department that went above and beyond their normal job please nominate them The Associate of the Month is an award to honor Associates who perform their duties at an outstanding level of service
You can find the form on The HubhttpsthehubgrcasinosmboAOMSitePagesAssociate20of20the20Monthaspx
Shout Out to the Shuttle DriversJust wanted to pass on a huge ldquothank yourdquo for allowing the use of a couple of drivers (Sharon and Gary) to help with the Bassmas-ter Tournament on Saturday and Sunday They were a big help in making this event a success and they did an outstanding job
Thanks again Ron Johnson
Grand Times 7
LEARNING amp DEVELOPMENT
LampD On-line ResourcesVisit us on The Hub
Upcoming in
Learning amp DevelopmentAll MLCV Associates Are Welcome
DiSC (Frontline) Thursday September 29 8 am - 1 pm
Participants identify and obtain understanding of behavioral tendencies and develop personalized growth strategies to increase their effectiveness in communicating with others
Thought Patterns for HIgh Performers (2 Week Series)
Thursday October 6 Thursday October 13
9 am - 5 pm 9 am - 5 pm
Focus on the power of self-efficacy ndash the ability to create and sustain internal success Facilitated discussions target organizational issues and guide participants to apply concepts that address personal and organizational challenges Participants gain the ability to change the way they think the ability to eliminate the stress of change and the ability to self-regulate at ever higher levels of excellence
Service from the Heart Wednesday October 19 9 am - 1 pm
This class focuses on providing exceptional Guest Service Exceptional Guest Service is service from the heart During the session Associates will analyze their own Guest Service skills and look at options and opportunities that they have in their work areas to provide exceptional service Participants will leave the class with action steps to improve Guest Service in their work areas
Click here or contact your supervisor or Tina Bartheidel (extension 4808) to register(Personal and Career Development Classes count as one WHIP choice)
Three Vitals for Effective ChangeAre you planning to make a change in yourself Today lets take a look at some vital tips on how to go about getting the best results Maybe you want to lose weight get into good physical shape or quit smoking Maybe youd like to learn to do something new or do something you already do a little bit better Maybe you want to work on your anger like we talked about last week Whatever it is you want to do there are three things we now know about self-directed change that can help you First set goals that arent too big too difficult or too distant Your long-term goal may be to lose 50 pounds by next summer but a better goal might be to lose somewhere between 5 and 10 this month (remember to be specific about the number) Next carefully monitor yourself so you always know how youre doing Record your weight daily Keep track of everything you eat and what you do to burn calories Remember What gets measured gets done By the way dont waste energy beating yourself up when you slip
or fail It turns out the kind of feedback that works the best is the kind that emphasizes what you are doing right not how you blew it Finally reward yourself for reaching minor goals and give yourself meaningful incentives to keep going Short-term goals careful monitoring and rewards and incentives are three things that help you to change One more thought and it may be the most important of all believe in your ability to achieve your goal If you dont believe you can lose five pounds in 30 days you wont put much energy into trying And the chances of falling back onto old habits are pretty strong So go ahead and start now Get after those changes you want
For more articles from the Pacific Institute follow this link httpwwwthepacificinstitutecomarticles
For more information or to submit articles for the newsletter e-mail the Grand Times
DAILY SPECIALS
September 23 - 25
Friday Love Note DayBreakfast Taco Omelet Hasbrowns ToastLunch Beef amp Cheddar Sandwich with Tater Tots or Veggies
Saturday Fish Amnesty DayBreakfast Breakfast Burrito amp FruitLunch Tortellini with Alfredo or Marinara amp Two Breadsticks
Sunday National One-Hit Wonder DayBreakfast Two Eggs Country Hashbrowns ToastLunch Roasted Pork Loin Mashed Potatoes Country Gravy amp Veggies
Sandwich of the Week Quesadilla BurgerWrap of the Week Philly Steak Wrap
September 26 - 30
Monday Johnny Appleseed DayBreakfast Country BreakfastLunch Two Chili Dogs amp Fruit
Tuesday Googlersquos BirthdayBreakfast Western Eggs Hashbrowns ToastLunch Deluxe Grilled Cheese amp Soup
Wednesday International Right to Know DayBreakfast Meat amp Cheese Omelet Hasbrowns ToastLunch Chips Taco SaladHealthy Choice Baked Fish Brown Rice Steamed Cabbage
Thursday VFW DayBreakfast Eggs Benedict amp HashbrownsLunch Chicken Chow Mein Egg Rolls Fortune Cookie
Friday Ask a Stupid Question DayBreakfast Mexican ScramblerLunch Turkey Dinner Mashed Potatoes Gravy Dressing Veggies
Sandwich of the Week Mushroom Swiss BurgerWrap of the Week Southwest Club Wrap
Menu is subject to change Lunch special is available 1030am ndash midnight Breakfast special available midnight to 1030am
BirthdaysSeptember 23
Ruth Blalock Charles CaspersonAlbin FishChristine Gosiak Kimberly HouseBrandon Zylka
September 24Rayonna Angus Brian Elliott Josette FickThomas Flesvig
September 25Sandra Coulter Robert Cybske Robie DenzineKristen GeldertRonald Harstedt Brittany Harth Derek Senn Nichole Sikkink John Stroh Lisa TrueBrian VirnigAntje Vork
September 26Joshua Klepsa
September 27Robyn Blue Barbara Burch Gary Carlson Alexander Macgowan Angela McKibbensJacob Ripley
September 28Katherine McIntyre John Plank Keith Rolston Vicki Schulz Roberta Tilseth
September 29Dorthy Hosler Mary Johnson Colten Petschke Deb Steiner
AnniversariesSeptember 23
Nickole Stanley Mary LaMotte Hye ldquoSuerdquo Phelps
14 years3 years 3 years
September 24Lori Thompson Sandra Coffran Swanson Diana Krause
23 years 4 years 4 years
September 25Andrea Bolin Douglas Cunnien Samantha Robbins Dawn Taylor
21 years 16 years 10 years 9 years
September 26Nicolas Eberhardt 11 years
September 27Jo Ann Baxter Charlotte Compton Orletha Paulson Beata Ertz Dawn Holloway Pike Scott Hoppe Lonny Bostrom Cassandra Roberts
17 years 17 years 17 years 12 years 12 years 12 years 6 years 6 years
September 28Kimberlee Bowker James Drevecky Todd Hebeisen Jerry Saunders Tina Saxon
1 year1 year1 year1 year1 year
September 29Carrie Eccles Sharon Hauwiller Amy Axelson Vallerie Effertz Timothy Haley
19 years 19 years 2 years 2 years 2 years
Grand Times 3
EVENTS amp PROMOTIONS
Upcoming Silver Sevens Acts
September 23 - 25 Free amp Easy (RampBVariety)
September 27 - October 2Risque (RampB)
Upcoming ConcertsDate amp Time Performer Ticket Prices
Saturday October 1 - 7 pm Grand Fight Night Boxing $35 General Admission
Friday October 7 - 7 pm Legacy MMA $35 General Admission
October 21 - 730 pm Boz Scaggs $30 $40 $45
September Craft Beer of the MonthOktoberfest Marzin Lager 16 oz $5
September Drink Specials
Cranberry Ginger Tincup $6 Tincup Buck $6 Tin Buck Two $6
Tincup Lemonade $6 Tincup Old Fashioned $6
Upcoming PromotionsFri Sept 23 Sat Sept 24 Sun Sept 25 Mon Sept 26 Tues Sept 27 Wed Sept 28 Thurs Sept 29
Toaster Oven Giveaway(75 points)
Bonus Cash Grand Play
(kiosk)
VIP Gift
Hidden Treasures
(kiosk)
Big Game Giveaway
Bonus Cash Grand Play
(kiosk)
Bonus Grand Play
(kiosk)
Birthday Dice Roll
Pull Tab (mailer)
Senior Wednesdays
Cash Grab(mailer)
Payback Drawings
(5 pm to 9 pm hourly)
5K - September 27 2016
9 am and 5 pm at Grand Casino Hinckley Amphitheater
Come dressed in your best zombie costume Best costume will win a prize Sign up at Associate Entrance Shuttle services
starting at 815 am and 415 pm from Associate Entrance Shuttles will depart every 15 minutes and return immediately
after the 5K This counts as (1) Company Choice
4 Grand Times
ASSOCIATE NEWS
Denim Days Monday September 19 - Thursday September 29
JACOBSHOPELIVESNearly twenty-seven years after his disappearance Jacob Wetterling has finally been found The Wetterling family has worked tirelessly not only in search of Jacob but also as national advocates for missing children They founded the Jacob Wetterling Resource Center (JWRC) which works to help communities and families prevent child exploitation
A statement released earlier by the Wetterling family stated in part ldquohellipour hearts are heavy but we are being held up by all of the people who have been making Jacobrsquos Hope a light that will never be extinguishedrdquo
The JWRC recently started a 11forJacob campaign where people commit to 11 character traits in honor of Jacob These 11 traits are things people of all ages can do to nurture a culture of kindness and compassion
Mille Lacs Corporate Ventures Grand Casino Mille Lacs and Grand Casino Hinckley want to invite you to join in to help keep JacobsHope alive
We are dedicating a special ldquoDenim Daysrdquo in honor of Jacob for 11 days from September 19 ndash September 29 As a company we will be donating $11000 to the Jacob Wetterling Resource Center to help the organization continue its advocacy work Associates can make a minimum donation of $2day and receive a uniform exception to wear jeans Donations can be made at the Associate entrance Security Post The money raised will be added to the $11000 donation
Jeans must not be ripped or torn have patches or other items on them jeans must fit properly and be in good condition This discretion is at the Supervisor or Department Head Uniform pants must be on hand if jeans are deemed inappropriate Subject to deparment specific limitations andor restrictions
The getFIT Initiative Health Topic for the Month of September Sleeping Well
bull Week of the 26th Drawing winner announced
Benefit Re-Enrollment and FSA Elections Will Start in October
Please make sure your address and phone numbers are updated with Human Resources to ensure accurate mail delivery Watch for more information regarding benefit re-enrollment and FSA elections
Celebrate the Day Talk Like a Pirate Day See how Associates participated in Talk Like a Pirate Day on Monday September 19th Left Picture Associates at Grand Casino Right Picture The pirates with the ship are from Grindstone Laundry Visit wwwmlcvconnectcom
Grand Times 5
ASSOCIATE NEWS
REMINDER The WHIP Program Will be Ending on September 30 2016The following options will be offered to Associates to complete the four Company Choices
Puzzle-Available in the ADR and was also sent via emailWeek of 919-923
Immunizations (No appointments are necessary)Events and Convention CenterSeptember 23rd 6 am to 1 pm
5K at the Ampitheater September 27th from 9 am and 5 pm
Optum - Kids and the InternetADRSeptember 28th from10 am to 6 pm
Meet with the Firstlight Pharmacist Wellness Center Thursday September 29th from 830 am to 4 pm Discuss your prescriptions and over the counter medications to receive a WHIP Credit Please bring your medication list
ImmunizationsSeptember 23rd 6 am ndash 1 pmEvents amp Convention Center
Associates and Immediate Family Members welcome
SHOTS Flu Shot (No Mist) 6 month+ Shingles Tetanus and Pneumonia
Associates that receive immunization will be entered into a drawing for Renaissance Festival Tickets
Bean Bag Toss at Receiving
Win Prizes
Starting Friday September 23 and to continue next Monday Wednesday and Friday depending on if all priz-es have been given out Receiving will open the high speed door and let everybody in the hall toss a bean bag for a chance to win a prize Make it in the hole to win a prize winners can choose from three prizes Stop by to play and chat with Receiving
Benefit for Rhonda Kirchmeier
Saturday October 15 Hinckley Community Center Dinner 5 pm - 7 pm Pie Auction 7 pm Bake Sale 5 pm - 7 pm Silent Auction Closes 8 pm $10plate
Rhonda was recently diagnosed with stage 4 Mulle-rian Adenosarcoma cancer Her friends and family are having a benefit to help support her during this difficult time Show your love for Rhonda There will be door prizes throughout the evening and fun raffles
Associates Completed Stellar Service on September 14th17 Associates completed the three week Stellar Service Series on Wednesday September 14th Congratulations to Ross Reaume for being awarded the Stellar Service beanie by his group of peers Congratulate them when you see them
6 Grand Times
SERVICE RECOGNITION
GuestNet Shout - OutsBell Desk Kelly
Beverage Service Mary is our favorite We always seek her out when we visit
Central Reservations Ellen was awesome I wish she took my reservation 100 of the time great employee
Grand Grill AmericanaPamela A was my server What a treat to be served by such a wonderful woman She was kind and genuinely cared about my satisfaction and I could tell she truly enjoyed her job
Grand Hinckley Inn
Deb that works the hotel desk is very friendly and helpful and has helped resolve some issues I had It made me feel very comforting to see how knowledgeable she is concerning her job All the other staff that works there will go out of their way to make sure you have a great stay at Grand Hinckley Inn
HostAngel is an angel she did a wonderful job with my reservation and my tickets Thanks again
Hotel Front Desk I donrsquot recall the ladyrsquos name (Kimberly) she was awesome
Hotel Front Desk We were checked in by Jaqueline before noon and there was a room available She was fantastic
Hotel Front DeskJacqueline was extremely helpful with setting up our adjoining rooms and labelling the keys so we werenrsquot confused She even remembered us and said hello 2 days later when we ran into her in the hallway Makes for a warm feeling
Hotel Front Desk Leslie is so friendly and engagingish all front desk Associates would follow her lead She makes you feel so appreciated as a guest of Grand Casino
Hotel Front Desk Lorraine in VIP Guest Check-in is fantastic She knows us by name and is always able to accommodate us We just love her
Hotel Front DeskI walked in and asked for a complimentary room with my friend who already had a room In addition I asked for an adjoining room with my friend She went out of her way to make it happen Jacqueline is an asset to Grand Casino Thank you
Hotel Front Desk Kimberly was very efficient and courteous
RV Park Louis is great
Winds Steakhouse Stacy is a wonderful server Ask for her all the time
Winds SteakhouseOur server was Angela and she was excellent knowledgable about the menu and explained dishes I was unfamiliar with The steak was prepared perfectly and she was attentive She is a gem
Associate of the Month Nominee ReminderIf you see an Associate in your department or any department that went above and beyond their normal job please nominate them The Associate of the Month is an award to honor Associates who perform their duties at an outstanding level of service
You can find the form on The HubhttpsthehubgrcasinosmboAOMSitePagesAssociate20of20the20Monthaspx
Shout Out to the Shuttle DriversJust wanted to pass on a huge ldquothank yourdquo for allowing the use of a couple of drivers (Sharon and Gary) to help with the Bassmas-ter Tournament on Saturday and Sunday They were a big help in making this event a success and they did an outstanding job
Thanks again Ron Johnson
Grand Times 7
LEARNING amp DEVELOPMENT
LampD On-line ResourcesVisit us on The Hub
Upcoming in
Learning amp DevelopmentAll MLCV Associates Are Welcome
DiSC (Frontline) Thursday September 29 8 am - 1 pm
Participants identify and obtain understanding of behavioral tendencies and develop personalized growth strategies to increase their effectiveness in communicating with others
Thought Patterns for HIgh Performers (2 Week Series)
Thursday October 6 Thursday October 13
9 am - 5 pm 9 am - 5 pm
Focus on the power of self-efficacy ndash the ability to create and sustain internal success Facilitated discussions target organizational issues and guide participants to apply concepts that address personal and organizational challenges Participants gain the ability to change the way they think the ability to eliminate the stress of change and the ability to self-regulate at ever higher levels of excellence
Service from the Heart Wednesday October 19 9 am - 1 pm
This class focuses on providing exceptional Guest Service Exceptional Guest Service is service from the heart During the session Associates will analyze their own Guest Service skills and look at options and opportunities that they have in their work areas to provide exceptional service Participants will leave the class with action steps to improve Guest Service in their work areas
Click here or contact your supervisor or Tina Bartheidel (extension 4808) to register(Personal and Career Development Classes count as one WHIP choice)
Three Vitals for Effective ChangeAre you planning to make a change in yourself Today lets take a look at some vital tips on how to go about getting the best results Maybe you want to lose weight get into good physical shape or quit smoking Maybe youd like to learn to do something new or do something you already do a little bit better Maybe you want to work on your anger like we talked about last week Whatever it is you want to do there are three things we now know about self-directed change that can help you First set goals that arent too big too difficult or too distant Your long-term goal may be to lose 50 pounds by next summer but a better goal might be to lose somewhere between 5 and 10 this month (remember to be specific about the number) Next carefully monitor yourself so you always know how youre doing Record your weight daily Keep track of everything you eat and what you do to burn calories Remember What gets measured gets done By the way dont waste energy beating yourself up when you slip
or fail It turns out the kind of feedback that works the best is the kind that emphasizes what you are doing right not how you blew it Finally reward yourself for reaching minor goals and give yourself meaningful incentives to keep going Short-term goals careful monitoring and rewards and incentives are three things that help you to change One more thought and it may be the most important of all believe in your ability to achieve your goal If you dont believe you can lose five pounds in 30 days you wont put much energy into trying And the chances of falling back onto old habits are pretty strong So go ahead and start now Get after those changes you want
For more articles from the Pacific Institute follow this link httpwwwthepacificinstitutecomarticles
For more information or to submit articles for the newsletter e-mail the Grand Times
DAILY SPECIALS
September 23 - 25
Friday Love Note DayBreakfast Taco Omelet Hasbrowns ToastLunch Beef amp Cheddar Sandwich with Tater Tots or Veggies
Saturday Fish Amnesty DayBreakfast Breakfast Burrito amp FruitLunch Tortellini with Alfredo or Marinara amp Two Breadsticks
Sunday National One-Hit Wonder DayBreakfast Two Eggs Country Hashbrowns ToastLunch Roasted Pork Loin Mashed Potatoes Country Gravy amp Veggies
Sandwich of the Week Quesadilla BurgerWrap of the Week Philly Steak Wrap
September 26 - 30
Monday Johnny Appleseed DayBreakfast Country BreakfastLunch Two Chili Dogs amp Fruit
Tuesday Googlersquos BirthdayBreakfast Western Eggs Hashbrowns ToastLunch Deluxe Grilled Cheese amp Soup
Wednesday International Right to Know DayBreakfast Meat amp Cheese Omelet Hasbrowns ToastLunch Chips Taco SaladHealthy Choice Baked Fish Brown Rice Steamed Cabbage
Thursday VFW DayBreakfast Eggs Benedict amp HashbrownsLunch Chicken Chow Mein Egg Rolls Fortune Cookie
Friday Ask a Stupid Question DayBreakfast Mexican ScramblerLunch Turkey Dinner Mashed Potatoes Gravy Dressing Veggies
Sandwich of the Week Mushroom Swiss BurgerWrap of the Week Southwest Club Wrap
Menu is subject to change Lunch special is available 1030am ndash midnight Breakfast special available midnight to 1030am
BirthdaysSeptember 23
Ruth Blalock Charles CaspersonAlbin FishChristine Gosiak Kimberly HouseBrandon Zylka
September 24Rayonna Angus Brian Elliott Josette FickThomas Flesvig
September 25Sandra Coulter Robert Cybske Robie DenzineKristen GeldertRonald Harstedt Brittany Harth Derek Senn Nichole Sikkink John Stroh Lisa TrueBrian VirnigAntje Vork
September 26Joshua Klepsa
September 27Robyn Blue Barbara Burch Gary Carlson Alexander Macgowan Angela McKibbensJacob Ripley
September 28Katherine McIntyre John Plank Keith Rolston Vicki Schulz Roberta Tilseth
September 29Dorthy Hosler Mary Johnson Colten Petschke Deb Steiner
AnniversariesSeptember 23
Nickole Stanley Mary LaMotte Hye ldquoSuerdquo Phelps
14 years3 years 3 years
September 24Lori Thompson Sandra Coffran Swanson Diana Krause
23 years 4 years 4 years
September 25Andrea Bolin Douglas Cunnien Samantha Robbins Dawn Taylor
21 years 16 years 10 years 9 years
September 26Nicolas Eberhardt 11 years
September 27Jo Ann Baxter Charlotte Compton Orletha Paulson Beata Ertz Dawn Holloway Pike Scott Hoppe Lonny Bostrom Cassandra Roberts
17 years 17 years 17 years 12 years 12 years 12 years 6 years 6 years
September 28Kimberlee Bowker James Drevecky Todd Hebeisen Jerry Saunders Tina Saxon
1 year1 year1 year1 year1 year
September 29Carrie Eccles Sharon Hauwiller Amy Axelson Vallerie Effertz Timothy Haley
19 years 19 years 2 years 2 years 2 years
4 Grand Times
ASSOCIATE NEWS
Denim Days Monday September 19 - Thursday September 29
JACOBSHOPELIVESNearly twenty-seven years after his disappearance Jacob Wetterling has finally been found The Wetterling family has worked tirelessly not only in search of Jacob but also as national advocates for missing children They founded the Jacob Wetterling Resource Center (JWRC) which works to help communities and families prevent child exploitation
A statement released earlier by the Wetterling family stated in part ldquohellipour hearts are heavy but we are being held up by all of the people who have been making Jacobrsquos Hope a light that will never be extinguishedrdquo
The JWRC recently started a 11forJacob campaign where people commit to 11 character traits in honor of Jacob These 11 traits are things people of all ages can do to nurture a culture of kindness and compassion
Mille Lacs Corporate Ventures Grand Casino Mille Lacs and Grand Casino Hinckley want to invite you to join in to help keep JacobsHope alive
We are dedicating a special ldquoDenim Daysrdquo in honor of Jacob for 11 days from September 19 ndash September 29 As a company we will be donating $11000 to the Jacob Wetterling Resource Center to help the organization continue its advocacy work Associates can make a minimum donation of $2day and receive a uniform exception to wear jeans Donations can be made at the Associate entrance Security Post The money raised will be added to the $11000 donation
Jeans must not be ripped or torn have patches or other items on them jeans must fit properly and be in good condition This discretion is at the Supervisor or Department Head Uniform pants must be on hand if jeans are deemed inappropriate Subject to deparment specific limitations andor restrictions
The getFIT Initiative Health Topic for the Month of September Sleeping Well
bull Week of the 26th Drawing winner announced
Benefit Re-Enrollment and FSA Elections Will Start in October
Please make sure your address and phone numbers are updated with Human Resources to ensure accurate mail delivery Watch for more information regarding benefit re-enrollment and FSA elections
Celebrate the Day Talk Like a Pirate Day See how Associates participated in Talk Like a Pirate Day on Monday September 19th Left Picture Associates at Grand Casino Right Picture The pirates with the ship are from Grindstone Laundry Visit wwwmlcvconnectcom
Grand Times 5
ASSOCIATE NEWS
REMINDER The WHIP Program Will be Ending on September 30 2016The following options will be offered to Associates to complete the four Company Choices
Puzzle-Available in the ADR and was also sent via emailWeek of 919-923
Immunizations (No appointments are necessary)Events and Convention CenterSeptember 23rd 6 am to 1 pm
5K at the Ampitheater September 27th from 9 am and 5 pm
Optum - Kids and the InternetADRSeptember 28th from10 am to 6 pm
Meet with the Firstlight Pharmacist Wellness Center Thursday September 29th from 830 am to 4 pm Discuss your prescriptions and over the counter medications to receive a WHIP Credit Please bring your medication list
ImmunizationsSeptember 23rd 6 am ndash 1 pmEvents amp Convention Center
Associates and Immediate Family Members welcome
SHOTS Flu Shot (No Mist) 6 month+ Shingles Tetanus and Pneumonia
Associates that receive immunization will be entered into a drawing for Renaissance Festival Tickets
Bean Bag Toss at Receiving
Win Prizes
Starting Friday September 23 and to continue next Monday Wednesday and Friday depending on if all priz-es have been given out Receiving will open the high speed door and let everybody in the hall toss a bean bag for a chance to win a prize Make it in the hole to win a prize winners can choose from three prizes Stop by to play and chat with Receiving
Benefit for Rhonda Kirchmeier
Saturday October 15 Hinckley Community Center Dinner 5 pm - 7 pm Pie Auction 7 pm Bake Sale 5 pm - 7 pm Silent Auction Closes 8 pm $10plate
Rhonda was recently diagnosed with stage 4 Mulle-rian Adenosarcoma cancer Her friends and family are having a benefit to help support her during this difficult time Show your love for Rhonda There will be door prizes throughout the evening and fun raffles
Associates Completed Stellar Service on September 14th17 Associates completed the three week Stellar Service Series on Wednesday September 14th Congratulations to Ross Reaume for being awarded the Stellar Service beanie by his group of peers Congratulate them when you see them
6 Grand Times
SERVICE RECOGNITION
GuestNet Shout - OutsBell Desk Kelly
Beverage Service Mary is our favorite We always seek her out when we visit
Central Reservations Ellen was awesome I wish she took my reservation 100 of the time great employee
Grand Grill AmericanaPamela A was my server What a treat to be served by such a wonderful woman She was kind and genuinely cared about my satisfaction and I could tell she truly enjoyed her job
Grand Hinckley Inn
Deb that works the hotel desk is very friendly and helpful and has helped resolve some issues I had It made me feel very comforting to see how knowledgeable she is concerning her job All the other staff that works there will go out of their way to make sure you have a great stay at Grand Hinckley Inn
HostAngel is an angel she did a wonderful job with my reservation and my tickets Thanks again
Hotel Front Desk I donrsquot recall the ladyrsquos name (Kimberly) she was awesome
Hotel Front Desk We were checked in by Jaqueline before noon and there was a room available She was fantastic
Hotel Front DeskJacqueline was extremely helpful with setting up our adjoining rooms and labelling the keys so we werenrsquot confused She even remembered us and said hello 2 days later when we ran into her in the hallway Makes for a warm feeling
Hotel Front Desk Leslie is so friendly and engagingish all front desk Associates would follow her lead She makes you feel so appreciated as a guest of Grand Casino
Hotel Front Desk Lorraine in VIP Guest Check-in is fantastic She knows us by name and is always able to accommodate us We just love her
Hotel Front DeskI walked in and asked for a complimentary room with my friend who already had a room In addition I asked for an adjoining room with my friend She went out of her way to make it happen Jacqueline is an asset to Grand Casino Thank you
Hotel Front Desk Kimberly was very efficient and courteous
RV Park Louis is great
Winds Steakhouse Stacy is a wonderful server Ask for her all the time
Winds SteakhouseOur server was Angela and she was excellent knowledgable about the menu and explained dishes I was unfamiliar with The steak was prepared perfectly and she was attentive She is a gem
Associate of the Month Nominee ReminderIf you see an Associate in your department or any department that went above and beyond their normal job please nominate them The Associate of the Month is an award to honor Associates who perform their duties at an outstanding level of service
You can find the form on The HubhttpsthehubgrcasinosmboAOMSitePagesAssociate20of20the20Monthaspx
Shout Out to the Shuttle DriversJust wanted to pass on a huge ldquothank yourdquo for allowing the use of a couple of drivers (Sharon and Gary) to help with the Bassmas-ter Tournament on Saturday and Sunday They were a big help in making this event a success and they did an outstanding job
Thanks again Ron Johnson
Grand Times 7
LEARNING amp DEVELOPMENT
LampD On-line ResourcesVisit us on The Hub
Upcoming in
Learning amp DevelopmentAll MLCV Associates Are Welcome
DiSC (Frontline) Thursday September 29 8 am - 1 pm
Participants identify and obtain understanding of behavioral tendencies and develop personalized growth strategies to increase their effectiveness in communicating with others
Thought Patterns for HIgh Performers (2 Week Series)
Thursday October 6 Thursday October 13
9 am - 5 pm 9 am - 5 pm
Focus on the power of self-efficacy ndash the ability to create and sustain internal success Facilitated discussions target organizational issues and guide participants to apply concepts that address personal and organizational challenges Participants gain the ability to change the way they think the ability to eliminate the stress of change and the ability to self-regulate at ever higher levels of excellence
Service from the Heart Wednesday October 19 9 am - 1 pm
This class focuses on providing exceptional Guest Service Exceptional Guest Service is service from the heart During the session Associates will analyze their own Guest Service skills and look at options and opportunities that they have in their work areas to provide exceptional service Participants will leave the class with action steps to improve Guest Service in their work areas
Click here or contact your supervisor or Tina Bartheidel (extension 4808) to register(Personal and Career Development Classes count as one WHIP choice)
Three Vitals for Effective ChangeAre you planning to make a change in yourself Today lets take a look at some vital tips on how to go about getting the best results Maybe you want to lose weight get into good physical shape or quit smoking Maybe youd like to learn to do something new or do something you already do a little bit better Maybe you want to work on your anger like we talked about last week Whatever it is you want to do there are three things we now know about self-directed change that can help you First set goals that arent too big too difficult or too distant Your long-term goal may be to lose 50 pounds by next summer but a better goal might be to lose somewhere between 5 and 10 this month (remember to be specific about the number) Next carefully monitor yourself so you always know how youre doing Record your weight daily Keep track of everything you eat and what you do to burn calories Remember What gets measured gets done By the way dont waste energy beating yourself up when you slip
or fail It turns out the kind of feedback that works the best is the kind that emphasizes what you are doing right not how you blew it Finally reward yourself for reaching minor goals and give yourself meaningful incentives to keep going Short-term goals careful monitoring and rewards and incentives are three things that help you to change One more thought and it may be the most important of all believe in your ability to achieve your goal If you dont believe you can lose five pounds in 30 days you wont put much energy into trying And the chances of falling back onto old habits are pretty strong So go ahead and start now Get after those changes you want
For more articles from the Pacific Institute follow this link httpwwwthepacificinstitutecomarticles
For more information or to submit articles for the newsletter e-mail the Grand Times
DAILY SPECIALS
September 23 - 25
Friday Love Note DayBreakfast Taco Omelet Hasbrowns ToastLunch Beef amp Cheddar Sandwich with Tater Tots or Veggies
Saturday Fish Amnesty DayBreakfast Breakfast Burrito amp FruitLunch Tortellini with Alfredo or Marinara amp Two Breadsticks
Sunday National One-Hit Wonder DayBreakfast Two Eggs Country Hashbrowns ToastLunch Roasted Pork Loin Mashed Potatoes Country Gravy amp Veggies
Sandwich of the Week Quesadilla BurgerWrap of the Week Philly Steak Wrap
September 26 - 30
Monday Johnny Appleseed DayBreakfast Country BreakfastLunch Two Chili Dogs amp Fruit
Tuesday Googlersquos BirthdayBreakfast Western Eggs Hashbrowns ToastLunch Deluxe Grilled Cheese amp Soup
Wednesday International Right to Know DayBreakfast Meat amp Cheese Omelet Hasbrowns ToastLunch Chips Taco SaladHealthy Choice Baked Fish Brown Rice Steamed Cabbage
Thursday VFW DayBreakfast Eggs Benedict amp HashbrownsLunch Chicken Chow Mein Egg Rolls Fortune Cookie
Friday Ask a Stupid Question DayBreakfast Mexican ScramblerLunch Turkey Dinner Mashed Potatoes Gravy Dressing Veggies
Sandwich of the Week Mushroom Swiss BurgerWrap of the Week Southwest Club Wrap
Menu is subject to change Lunch special is available 1030am ndash midnight Breakfast special available midnight to 1030am
BirthdaysSeptember 23
Ruth Blalock Charles CaspersonAlbin FishChristine Gosiak Kimberly HouseBrandon Zylka
September 24Rayonna Angus Brian Elliott Josette FickThomas Flesvig
September 25Sandra Coulter Robert Cybske Robie DenzineKristen GeldertRonald Harstedt Brittany Harth Derek Senn Nichole Sikkink John Stroh Lisa TrueBrian VirnigAntje Vork
September 26Joshua Klepsa
September 27Robyn Blue Barbara Burch Gary Carlson Alexander Macgowan Angela McKibbensJacob Ripley
September 28Katherine McIntyre John Plank Keith Rolston Vicki Schulz Roberta Tilseth
September 29Dorthy Hosler Mary Johnson Colten Petschke Deb Steiner
AnniversariesSeptember 23
Nickole Stanley Mary LaMotte Hye ldquoSuerdquo Phelps
14 years3 years 3 years
September 24Lori Thompson Sandra Coffran Swanson Diana Krause
23 years 4 years 4 years
September 25Andrea Bolin Douglas Cunnien Samantha Robbins Dawn Taylor
21 years 16 years 10 years 9 years
September 26Nicolas Eberhardt 11 years
September 27Jo Ann Baxter Charlotte Compton Orletha Paulson Beata Ertz Dawn Holloway Pike Scott Hoppe Lonny Bostrom Cassandra Roberts
17 years 17 years 17 years 12 years 12 years 12 years 6 years 6 years
September 28Kimberlee Bowker James Drevecky Todd Hebeisen Jerry Saunders Tina Saxon
1 year1 year1 year1 year1 year
September 29Carrie Eccles Sharon Hauwiller Amy Axelson Vallerie Effertz Timothy Haley
19 years 19 years 2 years 2 years 2 years
Grand Times 5
ASSOCIATE NEWS
REMINDER The WHIP Program Will be Ending on September 30 2016The following options will be offered to Associates to complete the four Company Choices
Puzzle-Available in the ADR and was also sent via emailWeek of 919-923
Immunizations (No appointments are necessary)Events and Convention CenterSeptember 23rd 6 am to 1 pm
5K at the Ampitheater September 27th from 9 am and 5 pm
Optum - Kids and the InternetADRSeptember 28th from10 am to 6 pm
Meet with the Firstlight Pharmacist Wellness Center Thursday September 29th from 830 am to 4 pm Discuss your prescriptions and over the counter medications to receive a WHIP Credit Please bring your medication list
ImmunizationsSeptember 23rd 6 am ndash 1 pmEvents amp Convention Center
Associates and Immediate Family Members welcome
SHOTS Flu Shot (No Mist) 6 month+ Shingles Tetanus and Pneumonia
Associates that receive immunization will be entered into a drawing for Renaissance Festival Tickets
Bean Bag Toss at Receiving
Win Prizes
Starting Friday September 23 and to continue next Monday Wednesday and Friday depending on if all priz-es have been given out Receiving will open the high speed door and let everybody in the hall toss a bean bag for a chance to win a prize Make it in the hole to win a prize winners can choose from three prizes Stop by to play and chat with Receiving
Benefit for Rhonda Kirchmeier
Saturday October 15 Hinckley Community Center Dinner 5 pm - 7 pm Pie Auction 7 pm Bake Sale 5 pm - 7 pm Silent Auction Closes 8 pm $10plate
Rhonda was recently diagnosed with stage 4 Mulle-rian Adenosarcoma cancer Her friends and family are having a benefit to help support her during this difficult time Show your love for Rhonda There will be door prizes throughout the evening and fun raffles
Associates Completed Stellar Service on September 14th17 Associates completed the three week Stellar Service Series on Wednesday September 14th Congratulations to Ross Reaume for being awarded the Stellar Service beanie by his group of peers Congratulate them when you see them
6 Grand Times
SERVICE RECOGNITION
GuestNet Shout - OutsBell Desk Kelly
Beverage Service Mary is our favorite We always seek her out when we visit
Central Reservations Ellen was awesome I wish she took my reservation 100 of the time great employee
Grand Grill AmericanaPamela A was my server What a treat to be served by such a wonderful woman She was kind and genuinely cared about my satisfaction and I could tell she truly enjoyed her job
Grand Hinckley Inn
Deb that works the hotel desk is very friendly and helpful and has helped resolve some issues I had It made me feel very comforting to see how knowledgeable she is concerning her job All the other staff that works there will go out of their way to make sure you have a great stay at Grand Hinckley Inn
HostAngel is an angel she did a wonderful job with my reservation and my tickets Thanks again
Hotel Front Desk I donrsquot recall the ladyrsquos name (Kimberly) she was awesome
Hotel Front Desk We were checked in by Jaqueline before noon and there was a room available She was fantastic
Hotel Front DeskJacqueline was extremely helpful with setting up our adjoining rooms and labelling the keys so we werenrsquot confused She even remembered us and said hello 2 days later when we ran into her in the hallway Makes for a warm feeling
Hotel Front Desk Leslie is so friendly and engagingish all front desk Associates would follow her lead She makes you feel so appreciated as a guest of Grand Casino
Hotel Front Desk Lorraine in VIP Guest Check-in is fantastic She knows us by name and is always able to accommodate us We just love her
Hotel Front DeskI walked in and asked for a complimentary room with my friend who already had a room In addition I asked for an adjoining room with my friend She went out of her way to make it happen Jacqueline is an asset to Grand Casino Thank you
Hotel Front Desk Kimberly was very efficient and courteous
RV Park Louis is great
Winds Steakhouse Stacy is a wonderful server Ask for her all the time
Winds SteakhouseOur server was Angela and she was excellent knowledgable about the menu and explained dishes I was unfamiliar with The steak was prepared perfectly and she was attentive She is a gem
Associate of the Month Nominee ReminderIf you see an Associate in your department or any department that went above and beyond their normal job please nominate them The Associate of the Month is an award to honor Associates who perform their duties at an outstanding level of service
You can find the form on The HubhttpsthehubgrcasinosmboAOMSitePagesAssociate20of20the20Monthaspx
Shout Out to the Shuttle DriversJust wanted to pass on a huge ldquothank yourdquo for allowing the use of a couple of drivers (Sharon and Gary) to help with the Bassmas-ter Tournament on Saturday and Sunday They were a big help in making this event a success and they did an outstanding job
Thanks again Ron Johnson
Grand Times 7
LEARNING amp DEVELOPMENT
LampD On-line ResourcesVisit us on The Hub
Upcoming in
Learning amp DevelopmentAll MLCV Associates Are Welcome
DiSC (Frontline) Thursday September 29 8 am - 1 pm
Participants identify and obtain understanding of behavioral tendencies and develop personalized growth strategies to increase their effectiveness in communicating with others
Thought Patterns for HIgh Performers (2 Week Series)
Thursday October 6 Thursday October 13
9 am - 5 pm 9 am - 5 pm
Focus on the power of self-efficacy ndash the ability to create and sustain internal success Facilitated discussions target organizational issues and guide participants to apply concepts that address personal and organizational challenges Participants gain the ability to change the way they think the ability to eliminate the stress of change and the ability to self-regulate at ever higher levels of excellence
Service from the Heart Wednesday October 19 9 am - 1 pm
This class focuses on providing exceptional Guest Service Exceptional Guest Service is service from the heart During the session Associates will analyze their own Guest Service skills and look at options and opportunities that they have in their work areas to provide exceptional service Participants will leave the class with action steps to improve Guest Service in their work areas
Click here or contact your supervisor or Tina Bartheidel (extension 4808) to register(Personal and Career Development Classes count as one WHIP choice)
Three Vitals for Effective ChangeAre you planning to make a change in yourself Today lets take a look at some vital tips on how to go about getting the best results Maybe you want to lose weight get into good physical shape or quit smoking Maybe youd like to learn to do something new or do something you already do a little bit better Maybe you want to work on your anger like we talked about last week Whatever it is you want to do there are three things we now know about self-directed change that can help you First set goals that arent too big too difficult or too distant Your long-term goal may be to lose 50 pounds by next summer but a better goal might be to lose somewhere between 5 and 10 this month (remember to be specific about the number) Next carefully monitor yourself so you always know how youre doing Record your weight daily Keep track of everything you eat and what you do to burn calories Remember What gets measured gets done By the way dont waste energy beating yourself up when you slip
or fail It turns out the kind of feedback that works the best is the kind that emphasizes what you are doing right not how you blew it Finally reward yourself for reaching minor goals and give yourself meaningful incentives to keep going Short-term goals careful monitoring and rewards and incentives are three things that help you to change One more thought and it may be the most important of all believe in your ability to achieve your goal If you dont believe you can lose five pounds in 30 days you wont put much energy into trying And the chances of falling back onto old habits are pretty strong So go ahead and start now Get after those changes you want
For more articles from the Pacific Institute follow this link httpwwwthepacificinstitutecomarticles
For more information or to submit articles for the newsletter e-mail the Grand Times
DAILY SPECIALS
September 23 - 25
Friday Love Note DayBreakfast Taco Omelet Hasbrowns ToastLunch Beef amp Cheddar Sandwich with Tater Tots or Veggies
Saturday Fish Amnesty DayBreakfast Breakfast Burrito amp FruitLunch Tortellini with Alfredo or Marinara amp Two Breadsticks
Sunday National One-Hit Wonder DayBreakfast Two Eggs Country Hashbrowns ToastLunch Roasted Pork Loin Mashed Potatoes Country Gravy amp Veggies
Sandwich of the Week Quesadilla BurgerWrap of the Week Philly Steak Wrap
September 26 - 30
Monday Johnny Appleseed DayBreakfast Country BreakfastLunch Two Chili Dogs amp Fruit
Tuesday Googlersquos BirthdayBreakfast Western Eggs Hashbrowns ToastLunch Deluxe Grilled Cheese amp Soup
Wednesday International Right to Know DayBreakfast Meat amp Cheese Omelet Hasbrowns ToastLunch Chips Taco SaladHealthy Choice Baked Fish Brown Rice Steamed Cabbage
Thursday VFW DayBreakfast Eggs Benedict amp HashbrownsLunch Chicken Chow Mein Egg Rolls Fortune Cookie
Friday Ask a Stupid Question DayBreakfast Mexican ScramblerLunch Turkey Dinner Mashed Potatoes Gravy Dressing Veggies
Sandwich of the Week Mushroom Swiss BurgerWrap of the Week Southwest Club Wrap
Menu is subject to change Lunch special is available 1030am ndash midnight Breakfast special available midnight to 1030am
BirthdaysSeptember 23
Ruth Blalock Charles CaspersonAlbin FishChristine Gosiak Kimberly HouseBrandon Zylka
September 24Rayonna Angus Brian Elliott Josette FickThomas Flesvig
September 25Sandra Coulter Robert Cybske Robie DenzineKristen GeldertRonald Harstedt Brittany Harth Derek Senn Nichole Sikkink John Stroh Lisa TrueBrian VirnigAntje Vork
September 26Joshua Klepsa
September 27Robyn Blue Barbara Burch Gary Carlson Alexander Macgowan Angela McKibbensJacob Ripley
September 28Katherine McIntyre John Plank Keith Rolston Vicki Schulz Roberta Tilseth
September 29Dorthy Hosler Mary Johnson Colten Petschke Deb Steiner
AnniversariesSeptember 23
Nickole Stanley Mary LaMotte Hye ldquoSuerdquo Phelps
14 years3 years 3 years
September 24Lori Thompson Sandra Coffran Swanson Diana Krause
23 years 4 years 4 years
September 25Andrea Bolin Douglas Cunnien Samantha Robbins Dawn Taylor
21 years 16 years 10 years 9 years
September 26Nicolas Eberhardt 11 years
September 27Jo Ann Baxter Charlotte Compton Orletha Paulson Beata Ertz Dawn Holloway Pike Scott Hoppe Lonny Bostrom Cassandra Roberts
17 years 17 years 17 years 12 years 12 years 12 years 6 years 6 years
September 28Kimberlee Bowker James Drevecky Todd Hebeisen Jerry Saunders Tina Saxon
1 year1 year1 year1 year1 year
September 29Carrie Eccles Sharon Hauwiller Amy Axelson Vallerie Effertz Timothy Haley
19 years 19 years 2 years 2 years 2 years
6 Grand Times
SERVICE RECOGNITION
GuestNet Shout - OutsBell Desk Kelly
Beverage Service Mary is our favorite We always seek her out when we visit
Central Reservations Ellen was awesome I wish she took my reservation 100 of the time great employee
Grand Grill AmericanaPamela A was my server What a treat to be served by such a wonderful woman She was kind and genuinely cared about my satisfaction and I could tell she truly enjoyed her job
Grand Hinckley Inn
Deb that works the hotel desk is very friendly and helpful and has helped resolve some issues I had It made me feel very comforting to see how knowledgeable she is concerning her job All the other staff that works there will go out of their way to make sure you have a great stay at Grand Hinckley Inn
HostAngel is an angel she did a wonderful job with my reservation and my tickets Thanks again
Hotel Front Desk I donrsquot recall the ladyrsquos name (Kimberly) she was awesome
Hotel Front Desk We were checked in by Jaqueline before noon and there was a room available She was fantastic
Hotel Front DeskJacqueline was extremely helpful with setting up our adjoining rooms and labelling the keys so we werenrsquot confused She even remembered us and said hello 2 days later when we ran into her in the hallway Makes for a warm feeling
Hotel Front Desk Leslie is so friendly and engagingish all front desk Associates would follow her lead She makes you feel so appreciated as a guest of Grand Casino
Hotel Front Desk Lorraine in VIP Guest Check-in is fantastic She knows us by name and is always able to accommodate us We just love her
Hotel Front DeskI walked in and asked for a complimentary room with my friend who already had a room In addition I asked for an adjoining room with my friend She went out of her way to make it happen Jacqueline is an asset to Grand Casino Thank you
Hotel Front Desk Kimberly was very efficient and courteous
RV Park Louis is great
Winds Steakhouse Stacy is a wonderful server Ask for her all the time
Winds SteakhouseOur server was Angela and she was excellent knowledgable about the menu and explained dishes I was unfamiliar with The steak was prepared perfectly and she was attentive She is a gem
Associate of the Month Nominee ReminderIf you see an Associate in your department or any department that went above and beyond their normal job please nominate them The Associate of the Month is an award to honor Associates who perform their duties at an outstanding level of service
You can find the form on The HubhttpsthehubgrcasinosmboAOMSitePagesAssociate20of20the20Monthaspx
Shout Out to the Shuttle DriversJust wanted to pass on a huge ldquothank yourdquo for allowing the use of a couple of drivers (Sharon and Gary) to help with the Bassmas-ter Tournament on Saturday and Sunday They were a big help in making this event a success and they did an outstanding job
Thanks again Ron Johnson
Grand Times 7
LEARNING amp DEVELOPMENT
LampD On-line ResourcesVisit us on The Hub
Upcoming in
Learning amp DevelopmentAll MLCV Associates Are Welcome
DiSC (Frontline) Thursday September 29 8 am - 1 pm
Participants identify and obtain understanding of behavioral tendencies and develop personalized growth strategies to increase their effectiveness in communicating with others
Thought Patterns for HIgh Performers (2 Week Series)
Thursday October 6 Thursday October 13
9 am - 5 pm 9 am - 5 pm
Focus on the power of self-efficacy ndash the ability to create and sustain internal success Facilitated discussions target organizational issues and guide participants to apply concepts that address personal and organizational challenges Participants gain the ability to change the way they think the ability to eliminate the stress of change and the ability to self-regulate at ever higher levels of excellence
Service from the Heart Wednesday October 19 9 am - 1 pm
This class focuses on providing exceptional Guest Service Exceptional Guest Service is service from the heart During the session Associates will analyze their own Guest Service skills and look at options and opportunities that they have in their work areas to provide exceptional service Participants will leave the class with action steps to improve Guest Service in their work areas
Click here or contact your supervisor or Tina Bartheidel (extension 4808) to register(Personal and Career Development Classes count as one WHIP choice)
Three Vitals for Effective ChangeAre you planning to make a change in yourself Today lets take a look at some vital tips on how to go about getting the best results Maybe you want to lose weight get into good physical shape or quit smoking Maybe youd like to learn to do something new or do something you already do a little bit better Maybe you want to work on your anger like we talked about last week Whatever it is you want to do there are three things we now know about self-directed change that can help you First set goals that arent too big too difficult or too distant Your long-term goal may be to lose 50 pounds by next summer but a better goal might be to lose somewhere between 5 and 10 this month (remember to be specific about the number) Next carefully monitor yourself so you always know how youre doing Record your weight daily Keep track of everything you eat and what you do to burn calories Remember What gets measured gets done By the way dont waste energy beating yourself up when you slip
or fail It turns out the kind of feedback that works the best is the kind that emphasizes what you are doing right not how you blew it Finally reward yourself for reaching minor goals and give yourself meaningful incentives to keep going Short-term goals careful monitoring and rewards and incentives are three things that help you to change One more thought and it may be the most important of all believe in your ability to achieve your goal If you dont believe you can lose five pounds in 30 days you wont put much energy into trying And the chances of falling back onto old habits are pretty strong So go ahead and start now Get after those changes you want
For more articles from the Pacific Institute follow this link httpwwwthepacificinstitutecomarticles
For more information or to submit articles for the newsletter e-mail the Grand Times
DAILY SPECIALS
September 23 - 25
Friday Love Note DayBreakfast Taco Omelet Hasbrowns ToastLunch Beef amp Cheddar Sandwich with Tater Tots or Veggies
Saturday Fish Amnesty DayBreakfast Breakfast Burrito amp FruitLunch Tortellini with Alfredo or Marinara amp Two Breadsticks
Sunday National One-Hit Wonder DayBreakfast Two Eggs Country Hashbrowns ToastLunch Roasted Pork Loin Mashed Potatoes Country Gravy amp Veggies
Sandwich of the Week Quesadilla BurgerWrap of the Week Philly Steak Wrap
September 26 - 30
Monday Johnny Appleseed DayBreakfast Country BreakfastLunch Two Chili Dogs amp Fruit
Tuesday Googlersquos BirthdayBreakfast Western Eggs Hashbrowns ToastLunch Deluxe Grilled Cheese amp Soup
Wednesday International Right to Know DayBreakfast Meat amp Cheese Omelet Hasbrowns ToastLunch Chips Taco SaladHealthy Choice Baked Fish Brown Rice Steamed Cabbage
Thursday VFW DayBreakfast Eggs Benedict amp HashbrownsLunch Chicken Chow Mein Egg Rolls Fortune Cookie
Friday Ask a Stupid Question DayBreakfast Mexican ScramblerLunch Turkey Dinner Mashed Potatoes Gravy Dressing Veggies
Sandwich of the Week Mushroom Swiss BurgerWrap of the Week Southwest Club Wrap
Menu is subject to change Lunch special is available 1030am ndash midnight Breakfast special available midnight to 1030am
BirthdaysSeptember 23
Ruth Blalock Charles CaspersonAlbin FishChristine Gosiak Kimberly HouseBrandon Zylka
September 24Rayonna Angus Brian Elliott Josette FickThomas Flesvig
September 25Sandra Coulter Robert Cybske Robie DenzineKristen GeldertRonald Harstedt Brittany Harth Derek Senn Nichole Sikkink John Stroh Lisa TrueBrian VirnigAntje Vork
September 26Joshua Klepsa
September 27Robyn Blue Barbara Burch Gary Carlson Alexander Macgowan Angela McKibbensJacob Ripley
September 28Katherine McIntyre John Plank Keith Rolston Vicki Schulz Roberta Tilseth
September 29Dorthy Hosler Mary Johnson Colten Petschke Deb Steiner
AnniversariesSeptember 23
Nickole Stanley Mary LaMotte Hye ldquoSuerdquo Phelps
14 years3 years 3 years
September 24Lori Thompson Sandra Coffran Swanson Diana Krause
23 years 4 years 4 years
September 25Andrea Bolin Douglas Cunnien Samantha Robbins Dawn Taylor
21 years 16 years 10 years 9 years
September 26Nicolas Eberhardt 11 years
September 27Jo Ann Baxter Charlotte Compton Orletha Paulson Beata Ertz Dawn Holloway Pike Scott Hoppe Lonny Bostrom Cassandra Roberts
17 years 17 years 17 years 12 years 12 years 12 years 6 years 6 years
September 28Kimberlee Bowker James Drevecky Todd Hebeisen Jerry Saunders Tina Saxon
1 year1 year1 year1 year1 year
September 29Carrie Eccles Sharon Hauwiller Amy Axelson Vallerie Effertz Timothy Haley
19 years 19 years 2 years 2 years 2 years
Grand Times 7
LEARNING amp DEVELOPMENT
LampD On-line ResourcesVisit us on The Hub
Upcoming in
Learning amp DevelopmentAll MLCV Associates Are Welcome
DiSC (Frontline) Thursday September 29 8 am - 1 pm
Participants identify and obtain understanding of behavioral tendencies and develop personalized growth strategies to increase their effectiveness in communicating with others
Thought Patterns for HIgh Performers (2 Week Series)
Thursday October 6 Thursday October 13
9 am - 5 pm 9 am - 5 pm
Focus on the power of self-efficacy ndash the ability to create and sustain internal success Facilitated discussions target organizational issues and guide participants to apply concepts that address personal and organizational challenges Participants gain the ability to change the way they think the ability to eliminate the stress of change and the ability to self-regulate at ever higher levels of excellence
Service from the Heart Wednesday October 19 9 am - 1 pm
This class focuses on providing exceptional Guest Service Exceptional Guest Service is service from the heart During the session Associates will analyze their own Guest Service skills and look at options and opportunities that they have in their work areas to provide exceptional service Participants will leave the class with action steps to improve Guest Service in their work areas
Click here or contact your supervisor or Tina Bartheidel (extension 4808) to register(Personal and Career Development Classes count as one WHIP choice)
Three Vitals for Effective ChangeAre you planning to make a change in yourself Today lets take a look at some vital tips on how to go about getting the best results Maybe you want to lose weight get into good physical shape or quit smoking Maybe youd like to learn to do something new or do something you already do a little bit better Maybe you want to work on your anger like we talked about last week Whatever it is you want to do there are three things we now know about self-directed change that can help you First set goals that arent too big too difficult or too distant Your long-term goal may be to lose 50 pounds by next summer but a better goal might be to lose somewhere between 5 and 10 this month (remember to be specific about the number) Next carefully monitor yourself so you always know how youre doing Record your weight daily Keep track of everything you eat and what you do to burn calories Remember What gets measured gets done By the way dont waste energy beating yourself up when you slip
or fail It turns out the kind of feedback that works the best is the kind that emphasizes what you are doing right not how you blew it Finally reward yourself for reaching minor goals and give yourself meaningful incentives to keep going Short-term goals careful monitoring and rewards and incentives are three things that help you to change One more thought and it may be the most important of all believe in your ability to achieve your goal If you dont believe you can lose five pounds in 30 days you wont put much energy into trying And the chances of falling back onto old habits are pretty strong So go ahead and start now Get after those changes you want
For more articles from the Pacific Institute follow this link httpwwwthepacificinstitutecomarticles
For more information or to submit articles for the newsletter e-mail the Grand Times
DAILY SPECIALS
September 23 - 25
Friday Love Note DayBreakfast Taco Omelet Hasbrowns ToastLunch Beef amp Cheddar Sandwich with Tater Tots or Veggies
Saturday Fish Amnesty DayBreakfast Breakfast Burrito amp FruitLunch Tortellini with Alfredo or Marinara amp Two Breadsticks
Sunday National One-Hit Wonder DayBreakfast Two Eggs Country Hashbrowns ToastLunch Roasted Pork Loin Mashed Potatoes Country Gravy amp Veggies
Sandwich of the Week Quesadilla BurgerWrap of the Week Philly Steak Wrap
September 26 - 30
Monday Johnny Appleseed DayBreakfast Country BreakfastLunch Two Chili Dogs amp Fruit
Tuesday Googlersquos BirthdayBreakfast Western Eggs Hashbrowns ToastLunch Deluxe Grilled Cheese amp Soup
Wednesday International Right to Know DayBreakfast Meat amp Cheese Omelet Hasbrowns ToastLunch Chips Taco SaladHealthy Choice Baked Fish Brown Rice Steamed Cabbage
Thursday VFW DayBreakfast Eggs Benedict amp HashbrownsLunch Chicken Chow Mein Egg Rolls Fortune Cookie
Friday Ask a Stupid Question DayBreakfast Mexican ScramblerLunch Turkey Dinner Mashed Potatoes Gravy Dressing Veggies
Sandwich of the Week Mushroom Swiss BurgerWrap of the Week Southwest Club Wrap
Menu is subject to change Lunch special is available 1030am ndash midnight Breakfast special available midnight to 1030am
BirthdaysSeptember 23
Ruth Blalock Charles CaspersonAlbin FishChristine Gosiak Kimberly HouseBrandon Zylka
September 24Rayonna Angus Brian Elliott Josette FickThomas Flesvig
September 25Sandra Coulter Robert Cybske Robie DenzineKristen GeldertRonald Harstedt Brittany Harth Derek Senn Nichole Sikkink John Stroh Lisa TrueBrian VirnigAntje Vork
September 26Joshua Klepsa
September 27Robyn Blue Barbara Burch Gary Carlson Alexander Macgowan Angela McKibbensJacob Ripley
September 28Katherine McIntyre John Plank Keith Rolston Vicki Schulz Roberta Tilseth
September 29Dorthy Hosler Mary Johnson Colten Petschke Deb Steiner
AnniversariesSeptember 23
Nickole Stanley Mary LaMotte Hye ldquoSuerdquo Phelps
14 years3 years 3 years
September 24Lori Thompson Sandra Coffran Swanson Diana Krause
23 years 4 years 4 years
September 25Andrea Bolin Douglas Cunnien Samantha Robbins Dawn Taylor
21 years 16 years 10 years 9 years
September 26Nicolas Eberhardt 11 years
September 27Jo Ann Baxter Charlotte Compton Orletha Paulson Beata Ertz Dawn Holloway Pike Scott Hoppe Lonny Bostrom Cassandra Roberts
17 years 17 years 17 years 12 years 12 years 12 years 6 years 6 years
September 28Kimberlee Bowker James Drevecky Todd Hebeisen Jerry Saunders Tina Saxon
1 year1 year1 year1 year1 year
September 29Carrie Eccles Sharon Hauwiller Amy Axelson Vallerie Effertz Timothy Haley
19 years 19 years 2 years 2 years 2 years
For more information or to submit articles for the newsletter e-mail the Grand Times
DAILY SPECIALS
September 23 - 25
Friday Love Note DayBreakfast Taco Omelet Hasbrowns ToastLunch Beef amp Cheddar Sandwich with Tater Tots or Veggies
Saturday Fish Amnesty DayBreakfast Breakfast Burrito amp FruitLunch Tortellini with Alfredo or Marinara amp Two Breadsticks
Sunday National One-Hit Wonder DayBreakfast Two Eggs Country Hashbrowns ToastLunch Roasted Pork Loin Mashed Potatoes Country Gravy amp Veggies
Sandwich of the Week Quesadilla BurgerWrap of the Week Philly Steak Wrap
September 26 - 30
Monday Johnny Appleseed DayBreakfast Country BreakfastLunch Two Chili Dogs amp Fruit
Tuesday Googlersquos BirthdayBreakfast Western Eggs Hashbrowns ToastLunch Deluxe Grilled Cheese amp Soup
Wednesday International Right to Know DayBreakfast Meat amp Cheese Omelet Hasbrowns ToastLunch Chips Taco SaladHealthy Choice Baked Fish Brown Rice Steamed Cabbage
Thursday VFW DayBreakfast Eggs Benedict amp HashbrownsLunch Chicken Chow Mein Egg Rolls Fortune Cookie
Friday Ask a Stupid Question DayBreakfast Mexican ScramblerLunch Turkey Dinner Mashed Potatoes Gravy Dressing Veggies
Sandwich of the Week Mushroom Swiss BurgerWrap of the Week Southwest Club Wrap
Menu is subject to change Lunch special is available 1030am ndash midnight Breakfast special available midnight to 1030am
BirthdaysSeptember 23
Ruth Blalock Charles CaspersonAlbin FishChristine Gosiak Kimberly HouseBrandon Zylka
September 24Rayonna Angus Brian Elliott Josette FickThomas Flesvig
September 25Sandra Coulter Robert Cybske Robie DenzineKristen GeldertRonald Harstedt Brittany Harth Derek Senn Nichole Sikkink John Stroh Lisa TrueBrian VirnigAntje Vork
September 26Joshua Klepsa
September 27Robyn Blue Barbara Burch Gary Carlson Alexander Macgowan Angela McKibbensJacob Ripley
September 28Katherine McIntyre John Plank Keith Rolston Vicki Schulz Roberta Tilseth
September 29Dorthy Hosler Mary Johnson Colten Petschke Deb Steiner
AnniversariesSeptember 23
Nickole Stanley Mary LaMotte Hye ldquoSuerdquo Phelps
14 years3 years 3 years
September 24Lori Thompson Sandra Coffran Swanson Diana Krause
23 years 4 years 4 years
September 25Andrea Bolin Douglas Cunnien Samantha Robbins Dawn Taylor
21 years 16 years 10 years 9 years
September 26Nicolas Eberhardt 11 years
September 27Jo Ann Baxter Charlotte Compton Orletha Paulson Beata Ertz Dawn Holloway Pike Scott Hoppe Lonny Bostrom Cassandra Roberts
17 years 17 years 17 years 12 years 12 years 12 years 6 years 6 years
September 28Kimberlee Bowker James Drevecky Todd Hebeisen Jerry Saunders Tina Saxon
1 year1 year1 year1 year1 year
September 29Carrie Eccles Sharon Hauwiller Amy Axelson Vallerie Effertz Timothy Haley
19 years 19 years 2 years 2 years 2 years