grande - hulu- faqs - final - hulu- faqs.pdf · show is available on hulu, the tivo app will...
TRANSCRIPT
HuluonyourGRANDETiVobox-FAQs
HowdoIfindHuluonmyGRANDETiVo?TherearetwosimplewaystoaccessHuluwhenyouhaveaHulusubscription.
! PresstheTiVobuttononyourremote.o FromtheTiVoCentralscreen,selectFindTV,Movies&GRANDEVOD>Hulu.
! FromyourProgramGuideYoucantunedirectlytochannel398andyouwillautomaticallybetakentotheHuluhomescreen.
Signingin
Signinginissimple.MakesureyouhaveyourHuluaccountinformationhandy.
! IfyouareaHulusubscriber,selectSignIn.
o Enteryouremailaddress.NOTE:Youmustusetheonscreenkeyboardtoenteryourinformation,includingtheshiftkeyforcapitals.THUMBSUP/DOWNwillnotwork.
o ArrowdownandpressSELECTtoenteryourpassword.o ArrowtoContinueandpressSELECT.
! You’llonlyneedtosigninonce.You’llremainsignedintoHuluuntilyousignout.
! That'sit!You'rereadytowatchHuluonyourGRANDETiVobox!
HowtoWatchWhenyouhaveaHulusubscriptionandsearchforshowsonyourGRANDETiVobox,yourresultswillincludeshowsavailablefromHulu.Or,youcansearchHuludirectlyforanyshow.Here’show:
! FromtheTiVoCentralscreen,selectFindTV,Movies&GRANDEVOD>Hulu.! YourHuluhomescreenisdisplayed.! Findashowtowatch:
o Towatchashowfromoneofthedisplayedcategories,simplyselectit.o Tosearchforashow,selectSearchandenterthefirstfewlettersofashowtitle.Matching
titlesappearasyoutype.! Whenyoufindasomethingtowatch,selectitandchoosePlay.! Youcanalsochoosetoviewotherepisodes,addtheshowtoyourlistoffavorites,removetheshow
fromyourlistoffavorites,ratetheshoworchangeaudio/videooptions.
Whataretheeligibilityrequirements?YoumusthaveaneligibleGRANDETiVobox.YoumustalsohaveaGRANDEhigh-speedInternetconnectionandaHulusubscription.
NotaHuluSubscriber?NoProblem.GetafreetrialofferedbyHulu.*Visitwww.HuluOffer.com/GRANDE.*Foreligiblesubscribers.
HowdoIlinkmyHuluaccounttomyGRANDETiVobox?
ThefirsttimeyoulaunchHulu(orifyouhavepreviouslysignedout)youwillbeaskedifyouareacurrentHulusubscriber.
• StartYourFreeTrial:IfyouarenewtoHulu,youwillbeofferedafreetrial.*Followtheonscreenpromptstosignup.*Freetrialavailabletoeligiblesubscribers
• LogIn:IfyouareaHulusubscriber,continuewiththefollowingsteps.o SigninonDeviceorSigninOnlineo Enteryouremailaddress.NOTE:Youmustusetheonscreenkeyboardtoenteryour
information,includingtheshiftkeyforcapitals.THUMBSUP/DOWNwillnotwork.o ArrowdownandpressSELECTtoenteryourpassword.o ArrowtoLogInandpressSELECT.
HowdoIsignout?IfyouneedtosignoutofyourHuluaccountonyourGRANDETiVobox,followthesesteps.
! FromtheTiVoCentralscreen,selectSettings>Account&SystemInfo>HuluAccountInformation.! ChooseDeactivatethisdevice.Ifyoudeactivatethedevice,youwillneedtosigninagainthenext
timeyouwanttowatchHuluonyourGRANDETiVobox.
BasicTroubleshootingIfyouarehavingproblemswithHuluonyourGRANDETiVobox,refertothesecommontroubleshootingscenarios:
DifficultyLinking/UnlinkingIamhavingdifficultylinking(orunlinking)myHuluaccounttomyGRANDETiVobox.
• Ifyouareunabletologinafteryoubelieveyouhaveenteredthecorrectusernameandpassword,tryresettingyourHuluaccountpasswordatHulu.com.
• TrialorpreviouslysuspendedHuluaccounts:IfyouareunabletounlinkyouraccountordonothaveaccesstoanotherHuluaccount,contactGRANDE(855-286-6666).
IdonotseetheHuluicononmyGRANDETiVoboxIftheHuluicondoesn'tappear,orifitappearsbutdoesn'tfunction,followthesetroubleshootingsteps:
• Hulurequiresafunctioningnetworkconnection.Totestanetworkconnection:
6-Tuner(Pace/T6)andPremiereSeriesTiVoFromTiVoCentral>Settings&Messages>Settings>Network>Viewnetworkdiagnostics>TestInternetconnectionFromTiVoCentral>Settings&Messages>Settings>Channels>MyVideoProvidersandensurethereisacheckmarkforHulu.
• Ifyourhomenetworkisnotfunctioningandyouhaveverifiedtherouterandmodemarepluggedin,contactGRANDE(855-286-6666).
• Ifyourhomenetworkisfunctioningbutyoustillcan'tseetheHululaunchpoint,movetothenextstep.
• UncheckHuluinMyVideoProviders.FromTiVoCentral>Settings&Messages>Settings>Channels>MyVideoProviders.
• Powercycleallequipment:PowercycleyourTiVo,router,modemandanywirelessnetworkadaptersyouareusing.
• CheckHuluinMyVideoProviderstore-enabletheapp.ThentrytolaunchHuluagain.• Ifyoustillcan'tseetheHululaunchpointcontactGRANDE(855-286-6666).
GeneralFAQsQ1. WhereintheTiVoCentralmenuwouldIfindHulu?A1. FromTiVoCentral>FindTV,Movies&GRANDEVOD>Hulu.
Youcanalsotunedirectlytochannel398andyouwillautomaticallybetakentotheHuluhomescreen.
Q2. WillHuluappearonmyGRANDEbillduringtheofferperiodorafterwards?A2. Noandno.Ifyou’reonaHulutrial,itwon’tappearanywhere–andifyouchoosetocontinueasa
payingsubscriber,billingwillbehandledbyHulu,notGRANDE,HuluCustomerSupportQ3. HowdoIaccess/signupforanewHuluaccountonmyGRANDETiVobox?A3. FromTiVoCentralselect>FindTV,Movies&GRANDEVOD>Hulu
SelectLogInonthemainHuluscreen.Ifyouarenotyetasubscriber,setupyoursubscriptionatwww.HuluOffer.com/GRANDE.(Acreditcardnumberisneededtostartfreetrial.)EnteryourHuluemailaddressandpassword.SelectContinue.Yourdeviceisnowconnected.Enjoy!
Q4. WilltheParentalControlsettingsfrommyGRANDETiVoboxautomaticallytransfer/applytoHulu
content?A4. No,theParentalControlsettingsfromyourGRANDETiVoboxwillnotapplytoHulucontent.Q5. WhatabouttheTiVoapponmycomputer,iPad,mobiledevice?CanIuseitwithHulu?A5. YoucanusetheTiVoapponiOSorAndroidtosearchformoviesandTVshows,andifaparticularmovieor
showisavailableonHulu,theTiVoappwillindicateitsavailability.Fromthere,youcaneither(1)launchtheHuluapponyourTiVodeviceandwatchonyourTV(youwillneedtouseyourTiVoremotecontroltocontroltheHuluapponTiVoortheTiVoarrowkeycontrolswithintheTiVoiOS/Androidapp),or(2)launchtheHuluapponyouriOS/Androiddeviceandwatchdirectlyonyourphoneortablet(youwillexittheTiVoiOS/Androidappatthispoint).
Q6. CanIstreamHuluonotherGRANDETiVoboxesinthehouse?How?A6. AllGRANDETiVoboxeswillbeabletoaccessHuluthroughtheAppbutyoucanonlystreamtotwo
TiVoboxesatatime.Q7. CanIstopaprograminoneroomandwatchinanother?How?A7. Yes.Whenstoppingtheplaybackofamovie,select“AddtoMyList”.LaunchtheHuluApponthe
TiVointhesecondarylocationandscrolldownto“MyList”andthenselectthemoviethenchoose“ResumePlaying”.
Q8. CanIwatchmultipleHulutitles/showsonmultipleGRANDETiVoboxesthroughoutmyhome?
A8. No,youcanactivateyourHulusubscriptiononasmanydevicesasyoupleasebutyoucanonlystreamtotwodevicesatatime.
Q9. ArethereanyGRANDETiVoboxesHuluWILLNOTbeavailableon?A9. TheHuluappwillbeavailableonallTiVo’sconnectedtoTV’s.TiVoStreamisexcluded.Q10. WhatifIneedhelpwith:UpdatingaHuluemailaddressorpassword,updatingpaymentmethod,
cancellingHuluaccount,reviewingHulupaymenthistory,gettingHuluhelpsigningin?A10. Pleasevisithttps://help.hulu.comQ11. Ican’tfindtheHuluApponmyGRANDETiVobox–whodoIcontact?A11. IfyouneedsomehelpwithHuluonyourGRANDETiVoboxcontactGrande(855-286-6666).Q12. HowdoIpayforHulu?A12. YoucanpayviacreditordebitcarddirectlytoHulu.HuluCustomerSupportQ13. WhatdoIdoifIhavebeenbilledtoomuchforHulu?A13. You’llneedtocontactHulu.Youcanfindtheircontactdetailshere.HuluCustomerSupportQ14. WhatdoIdoifIamhavingtroubleviewingHulu?A14. Iftheproblempersistsafterstandardtroubleshooting,you’llneedtocontactHulu.Youcanfindtheir
contactdetailshere.HuluCustomerSupportQ15. HowdoIchangemypaymentdetailstopayforHuluafterI’vesignedup?A15. You’llneedtocontactHulu.Youcanfindtheircontactdetailshere.HuluCustomerSupportQ16. WillmymonthlyHuluchargeappearonmyGRANDEbill?A16. No,allbillingisdirectlywithHulu.Q17. HowfastdoesmyInternetconnectionneedtobe?A17. WhileHuluworkswithmanydifferentlevelsofInternetspeeds,thespeedofyourInternetconnection
mayimpactyourviewingexperience.Huluisastreamingservice--moviesandTVepisodesarestreamingovertheInternet,notbeingdownloaded,soyoumustbeconnectedtotheInternetthroughoutthetimeyouarewatchingHulu.
InternetConnectionSpeedRecommendationsMinimum20Mbps-RecommendedforHDvideoquality*Note:Mbps=Megabitspersecond.InternetspeedslistedrepresentDownloadspeeds.
Q18. HowmanydevicescanIuseHuluonatthesametime?A18. YoucanactivateyourHulusubscriptiononasmanydevicesasyoupleasebutyoucanonlystreamto
onedeviceatatime.CustomersshouldvisitHuluHelpLinkforspecificinfoonHuluaccounts,billing,offers,programming,etc.