GrandstreamSolution eBookCreating an Affordable Network Using Grandstream IP-Based Solutions

Table of ContentsIntroduction UnifiedCommunications(UC) GrandstreamUCBenefits

Implementing a UC Solution AchievedResultsandImpact UCMSeriesofIPPBX’s

UCM6200 series of IP PBX’s BattleCardandCompetitiveComparisonCharts

Vertical Deployment Scenarios Offices Hospitality Education Logistics Hospitals

Appendix AppendixA:KeyGrandstreamUCFeatures AppendixB:GrandstreamProducts AdditionalResources

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IntroductionAhugefactorforbusinesssuccessandgrowth,foranysizecompany,isenablingemployeestobeasproductiveandresponsiveaspossible.Previously,onlylargeenterprisespossessedthevastpurchasingpowerrequiredtoadoptnewtechnologyforimprovedcommunicationsandworkplaceefficiency.Smallerbusinessesusedtoonlydreamofhavingdeepfinancialpocketstoaffordsuchbusinesssignificantsolutions.Thosedaysaregone.Theevolutionoftechnology,basedonadoptionofopenindustrystandardsvs.proprietaryprotocols,alongwithincreasedmarketplacecompetitionhasgivenSMBs/SMEsaccesstoallkindsofenterprise-gradecommunicationstechnologies.

ThisunifiedcommunicationsguideprovidesSMBs/SMEsseekingtoupgradeorcreateanIP-basednetworkwithusefulinformationonhowtobeginthepathofunifyingvoice,data,videoandmobilityapplicationsforreducedcostsandincreasedbusinesseffectiveness.Specifically,thisguidesummarizesthebenefitsofunifiedcommunications(UC),sharesanexampleofhowanSMBcanmovetoanIP-basedsolutionandhowGrandstreamcanbeyourpartnerinbuildinganintegratedcommunicationsnetworkforimprovedproductivity,reducedcostsandbettercustomerservice.Smallbusinessesnolongerhavetoshyawayfrom,orsacrificeenterprisecapabilitiesbasedoncostorcomplexityissues.

Unified Communications (UC)Today,thereisanextensiveandexcitingarrayofcommunicationsproductsandapplications(email,videoconferencing,mobility,voice,surveillance)availabletohelpbusinessesachieveheightenedsalessuccessandbusinessgrowth.UCadvancementshaveenhancedthewaySMBs/SMEshandletheiroperationswithrespecttohowemployeesgoabouttheirday-to-dayactivitiesandhowthecompanyinteracts,servicesandbuildsitsbrandwiththeoutsideworld.AkeyboostthatUCoffersSMBs/SMEsistheperceptionthattheSMB/SMEisamuchlargerorganization.ThisincreasedperceptionhelpsSMBstobemorecompetitiveinthemarketplacetogainnewcustomersandachievebusinesssuccess.

Grandstream UC Benefits• Connectsgeographically-dispersedofficesandremoteworkersallowing

themtoaccessthesamecommunicationssystemfeaturesasthenheadquartersviadesktop,mobilephone,videophone,videoconferencesystem,etc.

• Reduceslongdistancecallingcostsandcellularcharges;cutstravelcosts

• Lowupfrontsystemcostsandnolong-termequipmentandservicecostsprovideexcellentReturnonInvestment(ROI)

• Simple,user-friendlytechnology

• OffersperceptionthatSMBisactuallyabiggerbusinessthatitis

• Addsmobilesupportforremoteworkersandroadwarriors;Employeesabletoaccessandshareinformationinternallyandexternallytobemoreproductiveandcompetitive;Abilitytoaccessworkphonelinesandvoicemailviamobilephonesortoreceivevoicemailviaemail

• Telepresenceandvideoconferencingtechnologieshelptouniteandmanageoff-siteemployees

• StrengthenscustomerservicebyusingfeatureslikeIVRandcallroutingqueuesforsuperiorcallhandling,andmore

What is UnifiedCommunications?

UnifiedCommunicationsistheabilitytointegrateacollectionofreal-timeand non-real-time systems,products,servicesanddevicestooptimizebusinessprocesses.BusinessesthatadoptaUCsolutionthatintegratesvoice,data,videoandmobilityapplicationslooktogainsignificantbenefitsincludingincreasedproductivity/efficiency,reducedcosts(capitalandoperating),betterdecisionmaking,greaterflexibility,improvedworkplacecollaboration,improvedprofessionalappearance/customerserviceandincreasedrevenuebyenablinguserstocommunicateanytime,anywhere.

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ImplementingaGrandstreamSolution

ResultsandImpactsAchievedthroughGrandstream

◀ Newenterprise-gradeUCfeaturescateredtotheirbusinessoperationsforaddedcohesionandcollaboration

◀ Reducedtelecomandlongdistancecostsbetweenofficelocationsandremoteworkers;savesoncellphonebillsbyroutingdomesticandinternationalcallsmadeonasmartphonethroughVoIP;provideVoIPphonestoremoteworkers

◀ Affordable‘getstarted’costsincludingallhardwareandsoftware(excludingSIPPhones)

◀ Noannuallicensingfees,recurringfeesorsoftware/firmwareupgradecosts

◀ Webinterfacesimplifiesset-up,customization,remotemanagementandmaintenance

◀ ExpandedvoicecommunicationoptionswithcustomvoicefeatureslikeIVR,callqueue,callrecording,callroutingandconferencingfeatures

◀ Unitegeographically-dispersedlocationsononecentrally-locatedIPPBX;extensiondialingacrossnetwork;mobileandremoteworkersalsoincluded.

◀ Futureexpansionsupport

◀ Introducestelepresence-basedvideoconferencingforimprovedworkplacecollaborationandreal-timevideocommunications;Addsreal-timevideosurveillanceoffacilitiesandIPdoorphonesusingavarietyofvideocodecs

◀ Advanceddatasupportthroughfax,fax/voicemailforwardingtoemail,calldetailrecords,companyphonebookintegrationandsystembackup

◀ ImmersiveWi-Fienvironmentthatcaneasilyscaletohundredsofaccesspointsperdeployment,allmanagedandconfiguredfromthecloudbackup

◀ Wi-Fivoiceandvideosolutionthatallowsabusinesstostaymobileandproductive;enhancesthecurrentflexibleofficelayout

◀ Improvedexperienceforuserscallingintoasolutionwithanintegratedcallcenterfunctionality,featuresinclude:ringgroups,callstatistics,virtualqueuesupport,positionannouncement,CTIsupport,andmore.

Key Grandstream Differences

AUCsolutioncancostthousandsofdollarsdependingonthevendor,seehowGrandstreamsavesyoumoney:

◀ Initialupfrontequipmentcosts:Researchwhatfeaturesareincludedinthebaseproductcosts;Grandstreamincludesallfeaturesup-front.

◀ Ongoingorrecurringfees:UsingcertainfeaturesonayearlybasisaffectsSMBs/SMEsoperatingbudget.Grandstreamincludesallfeaturesatnoadditionalcost.

◀ Add-onlicensingfees:Avoidthese‘turnon’feesdowntheroadbychoosingaGrandstreamsolutionthatalreadyincludescriticalfeaturesSMBs need to becompetitive.

◀ Futuresoftwareupgradefees:Inquireaboutupgradesinthefutureandtheircost.Grandstreamsoftwareandfirmwareupdatesarealwaysfree.

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ImplementingUCwithGrandstreamWithafullrangeofIPendpointsandnetworkingproductsdesignedspecificallyfor SMBs/SMEs,Grandstreampartnerswithcustomerstocreateenterprise-gradecommunicationsolutionsforeverybusiness.Thesesolutionsofferfeature-richfunctionalityatanaffordablepricethatdeliversrecognizablebusiness.

WhatcancrippleanSMB/SMEandaffecttheirplantomigratetowardUCarefuturebudgetconsiderationsinvolvingongoinglicensingfeesandthenetworkset-up,maintenanceandadministration.GrandstreamproductsneverrequirelicensingfeesandarespecificallydesignedsothatSMBs/SMEsinternalstaffortheirreseller/systemintegratorcanself-administerandmanagethenetworkversushavingtohireanoutsideITfirm.Grandstreamadherestoopen-sourceSIPstandardsforproductdevelopmentensuringnetwork-andenterprise-sideproductandserviceinteroperability.Easeofintegrationthroughopenstandardsallowsbusinessestoconfidentlyaddnewertechnologysoonerratherthanlater.

UCMseriesofIPPBX’sThebackboneofaGrandstreamUCnetworkistheUCMseriesIPPBXappliance.TheUCMseriesisanopensource,licensing-freeIPPBXthatdeliverssecureandreliablevoice,video,dataandmobilityapps.PoweredbyanadvancedhardwareplatformbasedonAsterisk®,theUCMserieshelpsbusinessestoeasilyandaffordablyuseVoIPtoincreaseproductivity,providebettercustomerservice,unifycommunicationsonasingleplatformandsavemoneyoncommunicationscosts.

Listeningtocustomersaroundtheglobe,GrandstreamrealizesthatalargenumberofSMBs/SMEswanttoadoptUCtobemorecompetitive.ThecommonthreadorbarriertoentryheardmostfrequentlyistheSMBs/SMEsabilitytoattainthefeaturesneededatapricetheycanafford—aproblemthatGrandstreamhassolved.

TheUCMseriesoffersvariousmodeloptionsinordertoofferasolutionidealforeverytypeofbusiness:

◀ UCM6200 Series-theUCM6200seriesisgearedspecificallytowardssmalltomediumbusinessesasitsupportsupto500usersandupto60concurrentcalls.TheUCM6200seriesoffers4differentmodelsoptions(UMC6202,6204,6208)thatdiffermainlyontheamountofincludedFXOportsandconcurrentcalls.

◀ UCM6510 -thismodelisidealformediumsizedbusinessesandlargerbusinessesasitsupportsupto2000usersandupto200concurrentcalls.BusinesseswhoneedsupportforE1/T1/J1networksshouldchoosetheUCM6510.

◀ HA100 -thismodelisidealforanybusinessthatrequiresanalways-on,redundantvoicesystembyprovidinganautomaticfailoversolutionwhenpairedwithtwoUCM6510IPPBXs.ThedevicewillmonitortheoperationalstatusofbothUCM6510sandautomaticallyswitchallsystemcontroltothesecondaryUCM6510ifthedevicefailsforanyreason. *Asterisk is a registered trademark of Digium.

UCM6200 SeriessUCM6510 HA100

Product Pages

UCM6200 Series 2017CommunicationSolutionsProductof

theYear

Contact Grandstream

Whetheryouhavesalesquestions,needproductsupport,oraresimplylookingtoget more information on a Grandstream relatedtopic,weareheretohelp.

ContactUsHere

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WhatdifferentiatestheGrandstreamUCM6200SeriesIPPBXfromothermarketsolutions?

◀ Noannuallicensingfees,recurringfeesorupgradecosts

◀ TheUCM6200seriesincludesvaluablebusinesstransformingcommunicationfeatures,includingvideoconferencing,videocalling,CallDetailRecords(CDR),IVR,voicemail/faxforwardingtoemail,voiceconferencingandtheabilitytoremainconnectedtothebusinessanywhereatanytime.

◀ Networksetup,customizationandongoingmaintenance:TheUCM6200seriesmergesallthevoice,video,dataandfaxservicesintoone,convergedandunifiedIPnetwork.Thisdrasticallycutsequipment,laborandservicecosts.UsingtheGrandstream’sintuitivewebinterfacewithmouse-overdescriptionsofeachreachfieldandbestpracticesforsettingupaspecificfield,allcommunicationsfeaturesoftheUCMseriesareeasilysetupandconfiguredwithaclickofabutton.

UCM Series IP PBX Battle Card

Which IP PBX is Right for You? Competitive FeaturesGrandstream's UCM series offers IP PBXs for a wide range of business sizes andindustries. We have models for small to medium businesses and enterprises,and the UCM is also a great option for the retail, hospitality, education, medicaland restaurant industries. Read below to learn about the models in the UCMseries of IP PBXs to choose which device is best for your next deployment.

• Support for 200 to 2000 SIP accounts depending on the model

• Built-in FXO and FXS ports for integration with analog devices. E1/T1/J1 interface on the UCM6510 for integration of associated networks.

• Free firmware upgrades and no licensing fees – providing savings over hosted services and on premise solutions that charge per feature

• Integrated voice, video, mobile and data for a full communications solution in one comprehensive and easy-to-manage device

• Heartbeat port and high-availability solution available for the UCM6510 through the use of the HA100 for a redundant system with full-time availability

• Strongest possible security with SRTP, TLS, and HTTPS encryption

• Integrated application features including Grandstream Affinity CTI app, PMS, CRM, call center features and more

• Runs on AsteriskTM 13, providing a flexible, secure system that grows and updates with changing market needs

• Zero Config and Auto Discovery for automated provisioning of Grandstream end-points

UCM6202 UCM6204 UCM6208 UCM6510

MSRP (USD) $399 $549 $949 $1999

SIP Extensions 500 500 800 2000

SIP Trunks 50 50 50 50

Concurrent Calls 50 75 100 200

RAM/Flash 1 GB RAM, 4 GB Flash

1 GB RAM, 4 GB Flash

1 GB RAM, 4 GB Flash

1 GB RAM, 32 GB Flash

FXS/FXO Ports 2 FXS/2 FXO 2 FXS/4 FXO 2 FXS/8 FXO 2 FXS/2 FXO

E1/T1/J1 Interface No No No Yes -1 RJ45 Port

ConferenceBridges 3 3 6 8

Conference Attendees 25 25 32 64

Gigabit Network Ports 2 with PoE+ 2 with PoE+ 2 with PoE+ 2 with PoE+

Asterisk is a registered trademark of Digium, Inc.

Zero-Configuration Up to 2000 Users Complete Security

© 2018 Grandstream Networks

Viewthefullbattlecardandcompetitivecomparisoncharts forGrandstreamsUCM6200SeriesofIPPBX’s

HERE

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Vertical Deployment Scenarios

Offices Officelayouts,managementstyles,workinghours,andotherfactorsareconstantlychanging.Grandstreamsolutionsareusedtoempowerofficeworkerstocollaborateefficientlyandexcelindividually.Nomattertheofficesetting,whetherit’sbigorsmall,ourendpointsfulfillthecommunicationneedsforworkerssuchas:receptionists,desk

andremoteworkers,officesecurity,conferencerooms,andtheexecutiveoffice.

Voice:Grandstream’s series of IP phones range from a more affordable option to high end, and can handle the call volume of different office departments such as a receptionist or desk worker.

Video:Enhancetheoffice’sconfernceroomsusingGrandstream’sfullHDvideosolutions.Whetheritsasalesmeetingorinternal,buildtrustandcommitmentbybeingfacetoface.

Data:Securetheoffice’snetworkofcommunicationtoolsusingGrandstream’sUCMseriesorHA100ofIPPBX’s.Feelconfidentknowingthatyourcompaniesdataiskeptsafe.

Mobility:Grandstream’smobilitysolutionsincludeWi-Fiaccesspointsandcordlessphoneswhichareidealforworkersonthegosuchasasalesperson.

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OfficeEndpointApplication

MobilityWP820: Idealforworkerswhoareon-the-gosuchasasalesperson,theWP820CordlessWi-FiphonecanbeusedtoroambetweenWi-Fiaccesspoints.ThephonecomesequippedwithBluetoothforpairingwithheadsetssoworkerscanbecompletelyhandsfree.

DECT series: Forasmallerofficethatdoesn’trequireroamingcapabilities,Grandstream’sseriesofDECTphonesareagreatandaffordableoption.Thisseriesofphonescanpairwithatraditionaldeskphoneforincreasedmobility.Additionally,thisseriessupportsupto10SIPaccountsperhandsetandsupportsarangeofupto400meters.Thissolutionwouldworkwellforpeoplewhohaveaworkstationbutareconstantlyonthemovethroughoutthebuilding.

GWN7610:ThisGrandstreamWi-Fiaccesspointisidealforsmalltomediumsizedbusinesseswithofficebuildingsthatincludemultiplefloors.Thisdevicesupportsupto250+clientdevicesperaccesspointandcanconnectupto50accesspointsatonetimeandusesdual-band3x3:3MIMOtechnology.Eachaccesspointhas175-meterrange.

GSC3505:SafeguardandimproveofficecommunicationbydeployingGrandsteam’s1-waypublicSIPaddressspeakerforimportantannouncements.Idealforlarge,multi-flooroffices,thissystemcanbepairedwithGrandstream’sdesktopandcordlessIPphonesaswellastheGDSseriesofFacilityAccessproductsuserscancreateaseamlesssecuritysolutiontoscreenforandinteractwithemployees,visitors,andguests.

WP820

DECTseries

GWN7610

GSC3505

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VideoGVC3200:Toaidinproductivityandcutdowntravelcosts,theGVC3200isanexcellentsolutionthatallowsbusinessestoimplementanaffordableroom-basedvideoconferencingsolution.BasedontheAndroidoperatingsystem,thisconferencingsolutionofferstheabilitytoholdconferencesormeetingsthroughpopularAndroidappssuchasSkypeandGoogleHangouts,orwithGrandstream’sIPVideoTalkallowingaconferenceormeetingtobeheldwithanyoneonnearlyanydevice.Thisdevicealsosupportsupto9-wayvideoconferencingwithothervideoconferencingdevices,supportingSIPandH.323protocols.

IPVT10:IPVT10isanon-premiseserverdesignedtosupporttheneedsofmodernenterprises.Itoffersastate-of-the-artcollaborationplatformcompletewithrichvideoandaudiofeaturestoprovideacentralized,scalablesolutiontomanageanentirebusinessesconferencingneeds.

IPVideoTalk:IPVideoTalkisacloudconferencingservicethatrunsontheAndroid™operatingsystemandisfullycompatiblewiththeGVC3200andallowsuserstoconnectaroundtheglobethroughsupporteddeviceslikePCs,Mac,mobiledevices,IPphonesandanalogphones.

DataUCM6510: ThisIPPBXmodelisidealformediumtolargersizedbusinessesasitsupportsupto2000usersandupto200concurrentcalls.ThisdevicesupportsE1/T1/J1networksandallowsofficestounifythemanagementofmultiplecommunicationtechnologiessuchasvideo,voice,facilityaccess,etc.

HA100: Inthecaseofanoutage,theHA100providesafailoversolutiontosaveofficecommunicationwhenpairedwithtwoUCM6510’s.ThisdevicewillmonitortheoperationalstatusoftheUCM’sandswitchallsystemcontrolifonefails,includingallconnectedtelecomlines,networklinks,auxiliarydevices,andalloftheSIPendpointspreviouslyregisteredontheprimarydevice.

IPVT10

IPVideoTalk

UCM6510

HA100

*AndroidisaRegisteredTrademarkofGoogle,Inc.

GVC3200

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VoiceGXP1600 series:Thislineofproductsconsistsoffoureasy-to-useIPphone’sthatrangefrom2-lineswith1SIPaccountto3lineswith3SIPaccounts.FeaturesincludeHDaudio,handset/speakerphone,and3-wayconferencingtokeepworkersin-touchandproductive.Thesimplicityofthisphoneseriesisgreatforyoureverydayofficedeskworkerwhohandlesalowtomediumcallvolume.TheGXP1628/1630havemini-BLFkeys,whichareuniquetoentry-levelphones.

GXP1700 series:TheGXP1700seriesoffersmid-rangephonesthatarewellsuitedforgrowingcompaniesthatneedabudget-mindedapproachtotheircommunicationstools.Idealforofficessuchasstart-upsandnewbusinesses,themidtohighrangecallsupportallowsthemtogrowintothecapacityofthephone,whileprovidingthemwiththefeature-settheyneedthroughouttheirgrowth.

GXP2100 series:Grandstream’sHigh-EndIPphonesaredesignedforuserssuchasreceptionists,whoareoftenonthephoneandneedaccesstoadvancedfeatures,linesupportandusabilityoptions.Thecallcapacityofthislinerangesfrom3to12linesdependingontheindividualbusinessneeds.PairtheGXP2140orGXP2170withtheGXP2200EXT(extensionmodel)toexpandtheamountofextensionkeys.Connect4extensionmodelsatonceforatotalof160contacts.

GXP1600series

GXP1700series

GXP2100series

GXP2200EXT

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CaseStudies

DiscoverhowGrantThorntonusedGrandstreamsolutionstobuildacentralizedandscalable

communicationplatformtobesharedby14officesthroughoutIndia.

HERE

LearnhowRicoh,oneofthelargestelectronicsmanufacturersintheworld

choseGrandstreamtobuild asolutionthatcancontinuetogrow asthecompanyexpandsoffices.

HERE

SeehowPrestigeExecutiveSuites,aservicedofficeproviderworkedwithalocalsystemintegratortobuildatotalGrandstreamcommunicationsolutiontointegrateofficecommunication

acrossdifferentlocations.HERE

eMentalistisahiringagencywhoworkedwithaconsultantwhochoseGrandstreamtocreateaflexible,

Android-based,mobile-friendlyvideosolutionfortheirrecruitmentfirmto

connecteasilywithclients.HERE

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Hospitality Hotelsrelyheavilyupontheircommunicationsbetweenreservations,frontdesk,

housekeeping,maintenance,management,andhotelguests.ConnectingtheseusersandmeetingtheiruniquecommunicationneedsiseasierthaneverwithGrandstream.

Whetheryouwanttocontinueusingexistingtechnologyorupgradetoasolutionthatyoucanrelyon,Grandstreamcanhelpwhereverit’sneeded.Seewhichdevicesworkbestforeachdepartmentbelowandseehowotherhotelshaveimplemented

Grandstreamsolutionstoimprovetheiroperations.

Voice:From the front desk to guest rooms, employees and guests need an easy to use phone to communicate. Grandstream’s range of phone series can cover each area based on individual needs.

Video:Whetherahotelneedsfacilityaccesssecurityortocatertoaconferencingspace,Grandstream’svideosolutionsmeettheseneeds.

Data:Ahotel’sreservationdepartmenthandlesahighvolumeofcallsonadailybasis.Grandstream’sdatasolutionscanprotectandmanagecallsandaccounts.

Mobility:Housekeepingandmaintenancestaffneedareliablemodeofcommunicationastheymovethroughoutahotel’sproperty.Grandstream’sWi-FiandDECTphoneseriesareanidealsolution.

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MobilityWP820:ThispowerfulandcordlessWi-Fiphonecomesequippedwithdual-bandWi-Fisupport,7.5hoursofrechargeabletalktime,and150-hourstandby.Employeescanroamfreewhilestayingconnectedforafullshift.Thepush-to-talkfeaturecanbeusedforquickcommunicationwiththefrontdeskstaff,housekeepingandgroundskeeping.

GWN7600/7610:Grandstream’spowerfulWi-Fiaccesspointsofferhighperformancenetworking,tremendousWi-Ficoveragerange,andcansupportalargenumberofguests.Placetheseaccesspointsthroughoutthehotelsoeachguestmayalwaysbeconnected.

GWN7600LR:HotelscanbenefitfromanoutdoorWi-Fiaccesspointthatisdesignedtocoveralongoutdoorrange.Withwaterproofcasingandheatresistanttechnology,guestsandstaffcanmoveoutsidewhilestillbeingconnectedtoWi-Fi.

GSC3505:Inahospitalityenvironmentsuchasahotel,restaurant,casino,etc.,Youwillwanttoensurethatitisequippedwithaclearandconciseintercomsystemtoprovideanenhancedcommunicationsystemforbothstaffandguests.Byeliminatingexpensivewiringcosts,importantcommunicationcanbedeliveredfasterandmorereliablethankstotheintegrateddualband802.11a/c/g/nWi-Fi.Thistypeofspeakercanbeusedforbothemergencyandnon-emergencyannouncements,backgroundmusic,andmore.Additionally,thissystemcanpairwithGrandstream’sdesktopandcordlessIPphonesaswellastheGDSseriesofFacilityAccessproductsthatuserscancreateacustomizedfacilitymanagementsolution

Video

GXV3370:ThisdesktopvideophonecanintegratewithGrandstream’ssecuritycamerasandfacilityaccesssystemsallowingthefrontdeskstafftomonitorthehotelgrounds.Thisphonecouldalsobeusedtocommunicatewithcorporatestaffiftheymaynotalwaysbeonthehotelproperty.

HospitalityEndpointApplication

WP820

GWN7600GWN7610

GWN7600LR

GXV3370

GSC3505

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GVC3200:Forhotelsthatholdlargeconferences,theGVC3200isareliableandaffordablevideoconferencingsolution.Thissystemhasbuilt-inMCUandbridgesmultipleplatformssuchasSkype,GoogleHangoutsandmanyothersincludingGrandstream’sIPVideoTalksotheusercaneasilysetupthedevicetomatchtheirneeds.Additionally,userswillelevatetheirexperiencewithits1080pFull-HDvideo,upto9-wayvideoconferences,3monitoroutputs,screen-sharingcapabilities,Wi-Fiandmore.

Data

GXW4500 series:HotelscanutilizethisDigitalVoIPGatewaytocreateaseamlesshybridVoIPandAnalogsolution,likeinthisexampledeployment.ThehotelusestheGXW4500tosupportbothVoIPandanalogtechnology,whilecreatingahot-lineoptionforemergencycalls.

UCM6510:ThisIPPBXmodelisidealformediumtolargesizedhotelsasitsupportsupto2000usersandupto200concurrentcalls.ThisdevicesupportsE1/T1/J1networksandallowsofficestounifythemanagementofmultiplecommunicationtechnologiessuchasvideo,voice,facilityaccessetc.Areservationsdepartmentwhohandlesmultiplehotellocationswouldbenefitmostfromthissolution.

UCM6200:Forasmallorboutiquestylehotel,theUCM6200serieswouldbeamoreaffordableoption.Thislinerangesfrom500SIPaccountsand50concurrentcallsto800SIPaccountsand100callstofittheindividualneedsofthehotel.Featuresincludebuilt-incallqueuemanagement,IVR,calldetailrecords,autoattendant,andmoretoeasilytrackandmanageincomingguestinquiries.

GXW4500

UCM6510

UCM6200 series

GVC3200

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Voice

GXP1610:ThisbasicIPphoneisareliablesolutiontodeployineachguestroom.Withthreeprogrammablesoftkeys,itcanbesetuptoreachaspecificdepartmentsuchasreservations,concierge,housekeeping,orthefrontdesk.

GXP2170:TheGXP2170isahigh-endIPphonethatcanbeusedbythefrontdeskstaffwhohandlehigh-callvolume.Enjoyefficiencybyutilizing12linekeys,4.3inchcolordisplayLCDand48digital,on-screenspeeddial/BLFkeys.Additionally,thisdevicesupportsuptofourGXP2200EXTmodules(seebelow).

GXP2200:Thisextensionmodelistheidealchoiceforprovidingcallcontrolbetweeneachguestroom.ByconnectingfouratonetimewiththeGXP2170highendIPphone,thissolutioncansupportupto160extensions.

GXP2200EXT

GXP2170

CaseStudies

LearnhowtheSwissSpiritHotelbuiltanintegratedcommunicationsandhotel

managementsolutionusingGrandstreamHERE

ATropicalResortinMexicoBuildsaComprehensiveCommunicationsNetworkwith

GrandstreamSolutionsHERE

GXP1610

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Education Grandstreamprovidesacompletecommunicationsolutiontohelpteachersand

educators,administrators,students,andparentsfromanyeducationalinstitutiontocommunicateeffectively.Technologynotonlyplaysalargeroleinthecommunicationsandsecurityofaschool,butit’salsochangingthewayweteach.Theimportanceof

embracingandintegratingnewcommunicationtechnologyiskey.SeehowGrandstreamdevicescanhelpanyschooloruniversityimprovetheircommunication.

Voice:From the front desk to guest rooms, employees and guests need an easy-to-use phone to communicate. Grandstream’s range of phone series can cover each area based on individual needs.

Video:Studentsatcollegeork-12schoolscanuseavideosolutiontoholdvirtualfieldtripsorbroadcastalessoninlargelecturehalls.

Data:Grandstream’sdatasolutionsprovideacentralizedsolutionforthecommunicationneedsofaneducationsystem.

Mobility:Grandstream’smobilitysolutionsincludecordlessphonesandWi-Fiaccesspointsthatcanbeusedandplacedatsmalleducationinstitutionstolargecollegecampuses.

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MobilityWP820:TheWi-Ficordlessphoneisidealforauserwhoisonthegoandneedstoremainavailableforcommunications.Aprincipal,aid,oradminonabigcampuswouldbeanidealuserforthisdevice.TheWP820CordlessphonecanbeusedtoroamseamlesslybetweenWi-Fiaccesspoints.

GWN7600:Grandstream’sWi-Fiaccesspointsareaperfectsolutionforcampusdormsorclassroombuildingswherethereishighuserdensity.Thisproductcoversarangeofupto165metersandcansupport450+concurrentdevices.Connectupto30GWNsinonenetworkforeasycontrol.

GWN7610:ThisWi-Fiaccesspointisidealforanelementary,middleorhighschoolwherethereisalowvolumeofdevicesandusers.Thisdevicecoversarangeof175metersandcanbepairedwithanythird-partyroutersaswellasanyGrandstreamGWNseriesrouters.

GWN7600LR:Forlargeeducationcampuses,Grandstream’soutdoorWi-Fiaccesspointisagreatsolutionthatcoversalongrange.Studentsandfacultycanbenefitfrombeingabletoresearchorstudyoutsideinacommonarea.Withwaterproofcasingandheatresistanttechnology,thisdevicecanstanduptotheelementsofweather.

GSC3505:BydeployingaGSC3505throughoutanylargepublicspaceinaschoolsystemwillallowforquickandreliablemassannouncements.Thistypeofsolutioncouldbedeployedintohallways,cafeterias,andlibraries,thattobeutilizedforperiodchanges,emergencies,generalannouncementsandmore.Additionally,this1-waySIPspeakerisequippedwithanHDacousticchamberwhichcanhelptoeliminateechoesthatoftenoccurinschoolhallwaysandlargeclassrooms.

GSC3510:Idealforindividualclassroomsandmainoffices,theGSC3510intercom/speakercanbeusedfortwo-waycommunication.Thoughphysicalphonesareagreatformoreprivateconversationswithinaclassroomsetting,thisspeakermakesitpossibleforteachersandstudentstoquicklyinteractwiththemainofficewithoutmuchintrusionfromteaching.TheGSC3510includes3directionalmicrophoneswithMMADsoateachercanbestandinganywherewithintheclassroomandcanclearlybeheardbythereceivingend.Traditionalintercomsystemscanbecome

EducationEndpointApplication

WP820

GWN7600GWN7610

GWN7600LR

GSC3505GSC3510

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expensiveduetothewiringofindividualsystemsineachclassroom,whichmakesthissolutionmoreaffordableandreliableduetotheintegrateddualbandWi-Fi.

Video

GVC3210:TheGVC3210isaversatilevideoconferencingsolutionthatcanbeusedacrossarangeofeducationscenarios.Manyparentsarebusywithworkandcan’talwaystaketimeofftocomeintoschoolformeetings.ThisconferencingsolutionpairedwithIPVideoTalkgiveseveryonethechancetobeinvolved.TheGVC3210canbepairedwithmostvideoandwebconferencingservicestocreateamulti-pointconferencingsolutionthatcanbejoinedfromanywebbrowser.ThisvideoconferencingendpointrunsontheAndroidoperatingsystemandoffersfullaccesstotheGooglePlayStore.ThisallowsuserstoutilizeanyAndroidconferencingorcommunicationapplication.

IPVideoTalk:Mentionedabove,IPVideoTalkisawebconferencingservicethatisfullycompatiblewiththeGVC3210andallowsuserstoconnectaroundtheglobethroughsupporteddeviceslikePCs,Mac,mobiledevices,IPphonesandanalogphones.Thisallowsparentstocommunicatewitheducatorswithouthavingtocometotheinstitution.Thiscouldalsobeusedbyteacherstocommunicatewithintheirdistrictandholdcitywidemeetings.

GVC3200/3202:Inlargelecturehalls,theuseofGrandstream’sfullHDvideoconferencingsystemcanbebeneficialforinteractiveandvirtualeducation.Thepan-tilt-zoomcameraand9xopticalzoomisakeyfeature.Thisdevicecanbeusedtoconnectwithexperts,shareresourcesandlessons,increaseengagementsandmore.Anotherscenariowherethiscouldbeusefulistotakeaclassonavirtualfieldtrip.Unfortunately,manyschoolsarefacedwithbudgetandtransportationrestrictions;thissolutionwouldallowaneducatortobringafieldtriptotheclass,whetherit’swithazoo,NASA,ormuseum,thepossibilitiesareendless.

IPVideoTalk

GVC3200

GVC3210

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Data

UCM6208/6500:ProvidingacentralizedsolutionforthecommunicationneedsofaneducationsystemtheUCM6200seriesorUCM6500isanidealanchorforthenetwork.Unifymultipletechnologiessuchasvoice,videocalling,videoconferencing,videosurveillance,datatools,mobilityoptionsandfacilityaccessmanagementontoonecommonnetwork.

Voice

GXP1610/1615:Grandstream’sbasicIPPhonewouldbeagreatadditiontoanyclassroomforstaffuse.Withaclearuserinterfaceandessentialfeaturesandfunctionality,thisisanidealdevicefortheclassroom.Ratherthanrequiringastaffmembertobringacellphoneintoclass,thisbasicIPphonewouldallowateachertocommunicateacrosstheschoolorincaseofemergencies.

GXP1700 series:Formediumsizedk-12schools,theGXP1700wouldfulfilltheneedsforanyfrontofficepersonnel.Thisseriesrangeincludes6-8lines,24-32programmablekeys,anddigitallyprogrammableBLFkeys.Themidtohighrangecallsupportcanhandletheamountofincomingcallsfromparentsandstaff.

GXP1610

GXP1700series

UCM6200 seriesUCM6510

20

GXP2100 series w/ Extension Module:Foradministrationofficesonlargecampusessuchasaprepschoolorcollege,theGXP2140orGXP2170combinedwiththeGXP2200extensionmodelwouldholduptotheheavyvolumeofincomingcalls.

GDS3705:TheGDS3705isanaudio-onlyfacilityaccesssystemwhichwouldbegreatfordormitories,classrooms,andgymfacilityentry.Ensuringstudents’safetyisaprioritythatshouldnotbetakenlightly.Thissystemhasabuilt-inRFIDchipreaderandkeypadforsecuredkeylessorkeyentry.TheGDS3705comesequippedwithazincalloymetalcasing,makingitweatherproofandvandalresistant.

GXP2100seriesGXP2200EXT

GDS3705

CaseStudies

SeehowGrandstreamsolutionsallowed12schooldistrictsinMissouribuildeasy-to-use,redundantanddistributedcommunication

networks.HERE

SemperAltius,aninternationalnetworkofmorethan100schoolsin18countriesimplementedGrandstreamtobuildapowerful,centralized

andscalablesolution.HERE

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Logistics Alogisticenvironmenttypicallyconsistsoftheintegrationofmaterialshandling,

production,packaging,inventory,transportation,andwarehousing.Oftenonthego,thisindustryneedsaneasywaytocommunicatewithoutstandardwiring.Grandstreamoffersanarrayofsolutionstofittheneedsofroamingworkerssuchastruckdrivers,

forkliftoperators,inventorymanagers,productionlineworkersetc.

Voice:Mostlogisticalfacilitieshaveaneedforofficespace,whetheritsanadminorexecutiveoffice.Grandstream’slineofIPPhonescancoverthebusinessesvoiceneeds.

Video:Securityisimportantforanywarehouseorproductionfacilitywhereworkerscomeandgothroughoutthedayandnight.Grandstream’svideofacilityaccessisanidealsolutiontoprotectthebusiness.

Data:UnifyandsecurethefacilitiescommunicationnetworkusingGrandstream’sUCMseriesofIPPBX’s.

Mobility:Workersinthelogisticsindustrydon’thavephysicalofficesastheyarealwaysonthemove.Grandstream’smobilitysolutionsenabletheflowofcommunicationtocontinuenomatterwhereyouare.

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MobilityWP820:InlargerwarehousefacilitieswhereWi-Fiisreliable,theGrandstreamWi-Fiphoneisafittingsolution.WithroamingcapabilitiesandthePush-To-Talkfunctionwhichactslikeawalkietalkie,workerssuchasaforkliftdrivercancommunicateinasafemanner.TruckdriverscouldtaketheirWi-FiphoneontheroadandstopatanyrestareaorfacilitywithWi-Fiandcontinuetocommunicatewiththeirteam.

DECT series:Insmallerwarehouses,Grandstream’sDECTseriesofhandsetsandbasestationisareliablesolutionforacordlessenvironment.WhenpairedwiththeDP752basestation,thehigh-endmodel(DP730)canreacharangeofupto400meterswith40+hoursoftalktime.

GWN7610:ThisWi-Fiaccesspointisdesignedtocoverarangeofupto175meterswhichwouldbeidealforlargeareassuchasawarehouseanditsoffices.Additionally,thisdevicecanpairwithupto50accesspointswithoutrequiringseparatecontrollerhardware/softwareandwithoutanypointoffailure.

GWN7600LR:TheGWN7600LRisalongrangeWi-Fiaccesspointdesignedtoprovideextendedcoveragesupportofupto300meters.Thismodeliswaterproofcasingandheatresistanttechnology,soit’sidealforoutdoorareassuchasaloadingdock.

Grandstream Wave:EnableuserstomovefreelyandcontinuetoreceivecallsfromanybusinessSIPaccount.TheGrandstreamWaveisafreesoftphoneapplicationthatallowsuserstoconnecttotheirSIPaccountsfromanywhereintheworld.UtilizeonanyAndroid™oriOSdevicetoincreasemobilityandstayconnectedtoessentialcommunications.Thisappwouldbeidealforuserssuchascorporatewhoarevisitingjobsiteordriverswhomaybeontheroad.

GSC3505:Inalogisticsenvironment,beingabletocommunicatehands-freeiskey.Inlargefacilitiesitcanbehardtodelivermassannouncementsrelatingtoclosingperiods,incomingdeliveriesoremergencies,thisdeviceenablesemployeestocontinuetheirworkwithoutbeinghinderedbyacommunicationdevicesuchasadesktopphone.Grandstream’s1-waypublicaddressSIPspeakerisequippedwithanacousticchambertoeliminateechoesthroughoutanyenvironmentandwillprovideareliablesourceofinstantcommunicationtoallworkers.PairedwiththeWP820

LogisticsEndpointApplication

WP820

DECTseries

GWN7610

GWN7600LR

GrandstreamWave

23

cordlessIPphone,staffleadscaneasilycommunicatethroughthespeakerbyusingthepush-to-talkfunctionality.

VideoGVC3210:Fortheexecutiveofficeorhuddleroom,theGVC3210isavideoconferencingendpointthatiseasytouse.ThisproductrunsontheAndroidoperatingsystemandoffersfullaccesstotheGooglePlayStore.ThisallowsuserstoutilizeanyAndroidconferencingorcommunicationapplication,alongwithGrandstream’sIPVideoTalk.Thisdevicewouldbegreattousetocommunicatebetweendifferentwarehousesorthecorporateoffice.

IPVideoTalk:IPVideoTalkisawebconferencingservicethatallowsuserstoconnectaroundtheglobethroughsupporteddeviceslikePCs,Mac,mobiledevices,IPphonesandanalogphones.Thisisagreatplatformthatcanbeusedbythemainwarehouseorfactoryandusedtocommunicatewithdriversontheroad(usingtheGrandstreamWave)orthecorporateoffice.

GDS3710:ThisfacilityaccesssystemisanHDVideoDoorSystemthattracks,managesandrecordsaccesstoanyphysicalbuildingwhilealsoservingasanIPsurveillancecameraandIPintercom.ThispowerfulIPVideoDoorSystemoffersa180-degreevideoviewingangleforwall-to-wallcoverage,hasabuilt-inRFIDchipreaderforsecurekeylessentry,includesabuilt-inmicrophoneandspeakertosupportintercomfunctionalityandoffersalarm-inandalarm-outsupportforintegrationwithexistingsecuritydevices.

GDS Manager:TheGDSManagerpairedwiththeGDS3710canbeusedforapplicationotherthanfacilityaccess.AtoolthatHRcanutilize,theGDSmanagerisasoftwarecomputerapplicationtobeusedonthesamenetworkasthedevice.Previouslivestreamingvideocanbesetandstoredthroughthesoftwareandusedasasecuritymeasureincaseofabreakin.Additionally,useoftheplatformincludesmanagingclockin/outrecords,lockareasduringdayornightshifts,andmanagetimeoffrequests.

GVC3210

IPVideoTalk

GDS3710GDSManager

GSC3505GSC3510

24

DataUCM6202/6204:ThisIPPBXallowsbusinessestounifymultiplecommunicationtechnologies,suchasvoice,videocalling,videoconferencing,videosurveillance,datatools,mobilityoptionsandfacilityaccessmanagementontoonecommonnetwork.

Voice

GDS3705:TheGDS3705isanaudio-onlyfacilityaccesssystem.ThisproductsharesallthefeaturesoftheGDS3710asidefromthevideofeed.Combinethetwoaccesssystemstocreateasecuresolution.Usethevideofeedforoutdoorareasandhighlysecureareasandusetheaudio-onlyforindoorspaces.

GXP2135:Inmostlogisticalindustries,thereisalsotheneedforofficespacewhetherit’sinanadminorexecutiveoffice.TheGXP2135isahigh-endIPphoneequippedwith8lines,4SIPaccounts,32speeddialkeys,andBluetoothwiththeabilitytosyncaheadset.

UCM6200 series

GDS3705

GXP2135

25

Hospitals Hospitals,privatepractices,dentalofficesetc.allhaveaveryimportantjobinkeepingusallhealthy.Doctors,nurses,fellowemployeesandinterns,mustbeequippedwiththetoolstheyneedtocommunicateeffectivelyforthesakeoftheirpatients’health.Ahealthcarefacility’scommunicationnetworkmustoperateasefficientlyaspossible,

Grandstreamsolutionsareareliablechoice.

Voice:Withthewidespreadofhospitalsandmedicalpractices,theneedtocommunicatebetweendepartmentsisimportant.Grandstream’slineofIPphonescanfiteachdepartmentsneeds.

Video:Duetospaceconstraintsinoperatingrooms,operationsareoftenrecordedorlivestreamedforeducationalpurposes.

Data:Grandstream’sdatasolutionscanbeusedtoprotectandsecurethenetworkscommunicationtechnologyandcanalsohandlethevolumeofcallsatlargehospitals.

Mobility:Whetherit’saprivatepracticeoralargehospital,employeesarealwaysonthemoveandtherearealwaysmanydevicesstreamingatonce.Grandstream’smobilesolutionscanbedeployedtofittheneedsofanymedicalinstituion.

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MobilityWP820:TheWP820isagreatcordlesshandsetforlargehospitalsthatrequirenurses,doctors,andemployeestoroambetweenrooms,departments,andfloors.GrandstreamsWi-Fiphonedelivershigh-productivityfeaturesalongwiththeabilitytoallowausertoroamwhereverthereisaWi-Ficonnection.KeyfeaturesthatareusefulforthisenvironmentisBluetoothforsyncingheadsetsalongwithaccelerometerandaconfigurablebuttonforpush-to-talkandpanicfunctions.

DECT series:Foramedicaloffice,suchasaprivatepracticeordentaloffice,Grandstream’sDECTseriesisanidealfit.TheDP722handsetandDP752basestationcoversarangeof350meterswhichismorethanenoughrangeforaspecialisttobeabletoroamthroughouttheentireofficeandbeavailable.Additionally,callvolumewillmostlikelybelowerthanalargehospital,soaDECTsolutionwouldbemoreaffordableandtherightchoice.

GWN7600:Thereisaconstantflowofcommunicationthroughouthospitals.Betweenstaffandpatients,therewillbeahighvolumeofuserdevices,suchas:asmartphone,tablet,laptop,etc.TheGWN7600Wi-Fiaccesspointcanhandleupto450devicesandconnectinganetworkofupto30accesspointswillprovideenoughWi-Ficoveragetohandlethedensityofusers.

GSC3505:IdealforlargemedicalfacilitiessuchasahospitalthisSIPspeakerallowsforcrystalclearHDaudioannouncements.Deploythisaudiocommunicationsystemthroughouttheentirefacilitytoensurethatanyemergencyannouncementsuchasalockdown,incomingERpatients,ordoctorwillbroadcastwithoutquestion.TheGSC3505SIPandmulticastpagingfeatureisidealforahospitalscenario,certain‘prioritygroups’canbesetupanduserscanassignotherdevicestothesegroups.Forexample,generalannouncementsmighthavealowerpriorityoveremergencypages.Thisway,whenageneralannouncementisgoingoveraGSC3505fromareceptiondeskphonesuchasaGXP2130,anemergencypagefromadoctor’sWP820cancutinandtakeprioritythroughtheGSC.

GSC3510:ThisSIPspeaker/microphonewouldbemostusefulforindividualpatienthospitalrooms,oratanursingfacilityforareliabletwo-waycommunicationsystem.Bothpatientsandstaffcanusethissolutiontonarrowresponsetimeandincreasesafety,especiallywhenmobilitymaybeanissue.Inthisscenarioutilizingthedevices’two-pinperipheralportcanhookuptoanemergencybuttonthatpatientscanhittoauto-dial

HospitalEndpointApplication

WP820

DECTseries

GWN7600

GSC3505GSC3510

27

nursingstations.Additionally,thiscouldbepairedwithGrandstream’sGDSseriesofFacilityAccessSystemstocommunicatewithincomingguests,patients,andemployeesoutsideofnormalfacilityhours.

Video

GXV3370:TheGXV3370isanIPvideodesktopphonesupportedbyAndroid™witha7”touchscreenandadvancedmegapixelcameraforHDvideoconferencing.Thisdevicewouldworkgreatforsurgeonswhowanttoconsultwithpatientsordoctorsfromotherhospitals.WiththesupportofAndroid™,thisphoneoffersinstantaccesstothousandsofappsincludingSkypeandGoogleHangoutsforaneasyconferencingsolution.

GVC3200:Duetospaceconstraintsinoperatingrooms,operationsareoftenrecordedorlivestreamedforeducationalpurposes.Doctorscantalkthroughsurgeriesoranswerquestionsforviewers,particularlyifasurgeonhasaspecialtechniqueorprocedure.Theabilitytoconsultbackandforthvirtuallymakesforamoreintimateviewofwhatishappening.Grandstreams’GVC3200isaperfectdevicetocarryoutthistask.Itsbuilt-inMCUbridgesmultipleconferencingplatformssuchasSkypeandGoogleHangouts.Itoffersanelevatedexperiencewithits1080pFull-HDvideo,PTZcamerawith12xzoom,3monitoroutputs,screen-sharingcapabilities,Wi-Fiandmore.

Data

UCM6510:Inalargehospital,theUCM6510offersseveralhigh-levelfeaturesthatallowforimprovednetworkperformance.Advancedcallhandlingandnetworkdatafeaturesincludesupportingupto2000SIPendpointregistrationsandupto200concurrentcalls.ThisdevicehascomprehensivesecurityprotectionusingSRTP,TLSandHTTPSwithahardwareencryptionaccelerator.

GVC3200

UCM6510

GXV3370

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UCM6202/6204:Forsmallerpractices,theUCM6202/04wouldbeabetterfitasitsupportsalowervolumeofusersandcalls.Thebuilt-incalldetailrecordsisagreatfeaturethattracksphoneusagebynumber,date,timeetc.;thismakesiteasierforthefrontdesktotrackproductivityandtheamountofcallstheyarereceivingeachday.

Voice

GXP1610/15:TheGXP1610isabasicIPPhonewithaclearuserinterface,essentialfeatures,andfunctionality.Thisphonewouldbeidealforapatientexamroomwherethereareminimalcallsbeingmade.Featuresinclude1SIPaccount,2linekeys,3-wayconferencing,and3XMLprogrammablecontext-sensitivesoftkeys.

GXP1700 series:Forasmalltomediumsizedmedicalpractice,thereceptiondeskcouldbenefitfromGrandstream’sGXP1700seriesmid-rangeIPPhone.ThephonesfeaturedigitalBLFkeys,addingapremiumfeatureintoanaffordablemid-rangephone.Thisdevicecaneasilyhandletheamountofincomingcallsfrompatientsandinsurancecompanies.

GXP2170 w/ Extension Model:Inalargehospital,eachdepartmentneedsthetoolstocommunicatewithalargerangeofcontacts.ThisdevicecombinedwiththeGXP2200extensionmodelwouldholduptothehighvolumeofcallshospitalsreceivethroughouttheday.EnjoyefficiencybyutilizingtheGXP2170’s12linekeys,4.3inchcolordisplayLCDand48digitalandon-screenspeeddial/BLFkeys.Provideuserswiththefastestpossibleconnectionspeedsthankstothedevice’sdualGigabit,PoEnetworkports.

GXP1610/15

GXP1700series

GXP2170GXP2200EXT

UCM6200 series

29

CaseStudies

NotreDameUniversityHospitalinLebanonwasabletobuildafast,powerful,customizable,redundantnetworkthathasdrasticallyimprovedthehospitals’

performance,responsetimeandeffectiveness.

HERE

TheRedCrossisvitaltothesafety,healthandprotectionofitscitizensandvisitors.

Inordertomaximizetheirabilitytoprotectandsavelife,TheTongaRedCrossbuiltapowerfulnewvoicesolutionwith

Grandstream.HERE

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AppendixA

Key Grandstream UC FeaturesTheUCM6200seriesIPPBXhasawiderangeoffeaturesandfunctionstohelpbusinessescommunicatemoreeffectively,savecostsandstreamlinebusinessprocesses.Amongthemostpopularcapabilitiesincludes:

Interactive Voice Response (IVR) -Abuilt-in,multi-levelIVRthatletsincomingcallersinteractwithacompany’shostsystemviaatelephonekeypadorbyspeechrecognition,afterwhichtheycanservicetheirowninquiriesbyfollowingtheIVRdialogue.IVRsystemsrespondwithprerecordedordynamicallygeneratedaudiotofurtherdirectusersonhowtoproceed.IVRapplicationsareusedtocontrolalmostanyfunctionwheretheinterfacecanbebrokendownintoaseriesofsimpleinteractions.

Auto Attendant - Allowscallerstobeautomaticallytransferredtoanextensionwithouttheinterventionofanoperator/receptionist.Theautoattendantoffersasimplemenusystem(“forsales,press1,forservice,press2,0foraliveoperator”etc.).

Call Queue - Duringpeakbusinesshours,businessesmayexperienceahighcallvolumeandnotbeabletoimmediatelyanswereveryforwardedcall.Ratherthanmissingimportantcalls,thebuilt-incallqueuekeepsacalleronthelinelisteningtoholdmusicwhilecontinuingtoreachalistofcallforwardingnumbers.

Call Routing - Gettingaplacedcallfromoneendpointtoanotherthroughthenetworkiscallrouting.Decisionscanbemadeformanyreasonsincludingleastcost(tollbypass),leastcongestion,timeofday,dayofweek,etc.

Call Detail Records (CDR) - Calldetailreportingitemizesallincomingandoutgoingcallsandprovidesphoneusagerecordsbrokendownbyline,date,timeandmore.

Call Recording - ComprehensivecallrecordingallowscallstoberecordedandsavedontotheUCM6200seriesflashmemoryfortraining,tracking,qualitycontrolorlegalpurposes.

BLF - BusyLampField(BLF)isalightonanIPphonethatidentifieswhetheranotherextensionconnectedtothesamePBXisbusyornot.FromaBLFfield,itcanbeknownwhetherthelineoruseriscurrentlymakingacall.AcallcanbeplaceddirectlyfromtheBLFfieldmakingiteasytokeepintouchwithotheremployeesusingasingleclick.

Voice Conferencing -EasilycreateaconferencecallfromoneIPphonetomakekeepingintoucheasierandmoreefficientthaneverbefore.

Voice Conferencing (Bridges) -Featuresuptofive32-userconferencebridges,whichcanbeaccessedbydialinganextensionorcallingadirectnumber.Conductinglargemeetingswithupto32peopleismadeeasy.

Codec Transcoding - TheIPPBXtranscodesanyvoicecallincasethecodecmadetoinitiatethecallisnotsupportedbythecallrecipient,orvisaversa.Thisensuresthatallcallsgothroughwiththehighestdegreeofclarity.

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Voice Encryption - Safeandsecureencryptionisbuilt-in.TLSencryptscallssothatnoonecanlistenintoyourcalls.SRTPencryptsaccountinformationsoitcanneverbehacked.

Video Conferencing Solutions - FullsupportforanySIPvideodeviceallowsuserstoutilizetheexistingvideoconferencingsolutionalreadyinplace,orimplementanynewvideoconferencingsolutiondirectlyontotheIPnetworkusingtheUCM6200series.Keepintouchwithcustomers,employees,andperspectiveclientsthroughface-to-face,moreproductivemeetings.

Fax - Integratethefaxlinesomakingandreceivingfaxesisascheapandeasyasever.Faxescanalsobeforwardedtoemail.

Phonebook File -Easilycreateacompany(LDAP)phonebookfromanExceldocumentsimplybysavingittotheUCM6200series.AllIPphonesonthenetworkwillinstantlypickupandaccessthephonebookwithoutanyfurthermanualworkneeded.OtherIPPBXmarketsolutionsdonotsupportLDAPphonebooksandrequireuserstomanuallypointeachphonetothephonebookserver.

Fax/Voicemail to Email - Faxesandvoicemailcanbeforwardeddirectlytoemailsoemployeescanaccessanytime,anyplace.

System Backup - NeverloseconfigurationfilesorsettingswithautomaticbackupofsystemsettingstoanexternalSFTPserver,aUSBdriveoranSDcard.ThisisespeciallyusefulwhenlookingtomirrorconfigurationsonotherUCM6200seriesIPPBXs.

Remote Configuration -TheUCM6200serieswebuserinterfacecanbeaccessedremotelyovertheInternet(passwordprotected).Businesses,resellersandintegratorscanconfigurephones,addextensions,andsetupanyoftheUCM6200serieslonglistofcustomizablefeaturesfromanywhere,anytime.

Multi-Language Support -Thewebuserinterfaceisavailableinupto7differentlanguages,allowingthedevicetobeeasilydeployedandutilizedallovertheworld.

Remote Configuration - TheUCM6200serieswebuserinterfacecanbeaccessedremotelyovertheInternet(passwordprotected).Businesses,resellersandintegratorscanconfigurephones,addextensions,andsetupanyoftheUCM6200serieslonglistofcustomizablefeaturesfromanywhere,anytime.

Auto-Discovery - AddanyGrandstreamIPphoneorIPsurveillancecameratothenetworkwithauto-discoveryofGrandstreamIPendpointsthatoccursimmediatelywhentheendpointispluggedintothenetwork.TheUCM6200seriesautomaticallydiscoversthedeviceand auto-configuresit.

Zero-Configuration - Withzero-configurationofGrandstreamendpoints,oncethedeviceispluggedintothenetwork,auto-discoveryautomaticallyfindsthedevice.Zero-configurationautomaticallyconfiguresthedevicesoitisfullyusablewithinseconds.

NAT Router -Abuilt-inNATrouterallowsittoserveasaninternalrouterinadditiontoanIPPBX(UCM6102only).

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SIP Trunking-AVoiceoverInternetProtocol(VoIP)andstreamingmediaservicebasedontheSessionInitiationProtocol(SIP)bywhichInternettelephonyserviceproviders(ITSPs)delivertelephoneservicesandunifiedcommunicationstocustomersequippedwithSIP-basedprivatebranchexchange(IPPBX)andUnifiedCommunicationsfacilities.MostUnifiedCommunicationssoftwareapplicationsprovidevoice,video,andotherstreamingmediaapplications.(SourceWikipedia)

AppendixBGrandstreamProductPages:Findproductinformationandresourcessuchasdatasheets,firmware,guides,usermanuals,andmarketingmaterial.

©2019 Grandstream Networks,Inc.Allrightsreserved.Allothertrademarks,servicemarks,registeredtrademarksorregisteredservicemarksarethepropertyoftheirrespectiveowner.

TheinformationinthisdocumentisforinformationalpurposesonlyandissubjecttochangebyGrandstreamNetworkswithoutnotice.

IP Telephony• HighEndIPPhones• BasicIPPhones• Mid-RangeIPPhones• SoftphoneApp• ExtensionModules• Wi-FiCordless• DECTCordless • IPVideoPhoneforAndroid™

Business Conferencing• FullHDConferencing• AudioConferencing

Networking Solutions• GigabitRouters• CloudManagement• Wi-FiAccessPoints

Gateways and ATA’s• VoIPGateways• AnalogTelephoneAdapters

IP PBX’s

• UCM Series

Physical Security• FacilityAccessSystems• Intercoms&Paging

AdditionalResources:GrandstreamAcademy:CentralportalforofficialGrandstreamCertificationTrainings.Learning Center:FindeducationalresourcesonourproductsWebinars:Learnmoreaboutourproductsandpartnershipprograms.Helpdesk:Submitandmanagetickets.YouTube:Seepastrecordingsofwebinars.Facebook:VisitourFacebookpagetostayuptodateonGrandstreamnewsandhappenings.Grandstream Blog:Readourblogforarangeofinformationandtopicsfromnewproductstodeploymentscenarios.