Great Customer Experience : Employees Experience

Difference

White

Right

Yes

Long-term

Black

Wrong

No

Short-term

CUSTOMER EXPERIENCE

• The Result of a useful, easy , and enjoyable customer journey.

• Perceptions and related feeling caused by the one-off and cumulative effect of

interactions with supplier’s employees, systems, channels and products.

CUSTOMER EXPECTATION

• Set of behaviors and actions that individuals anticipate when interacting

with a company. Increasing all the time.

• Feelings and ideas that customer have towards products and services.

• Technology change customer expectation ;

• Tech enabled completely new customer journeys.

Come along but different

START WITH

• Management / Leader

• Human Resource

• Employee : Brand Ambassador, Internal Customer and Customer

FOCUS

• Be Real

• Be Professional

29 YEARS OF PASSION

BEYOND SUCCESS

FROM

CHANGTO

E

1890-1913 1914-1939 1945-1979 1980-1990 2000 Till Now

2nd Industrial of Revolution World War Globalization

High

Val

ue

s-Im

pac

t/C

on

trib

uti

on

to

th

e B

usi

ne

ss

WelfareOfficer

LaborManager

PersonalManagement

HRManagement

StrategicHR

12

Moving Forward

TALENT MANAGEMENT&

NEW ABILITY PREPERATION FOR FUTURE

RECOGNIZE & REWARD (PAY:PERFORMANCE)

• Special Bonus for Performer

NEW ENGAGEMENT

PEOPLE CHAMPION• 215

NEW way of retention

LEAN ORGANIZATION

PARADIGM SHIFT&SPEED

Digital Experience

New Ability (The Bloom)

Face Detection

Relaxation & Coffee Zone

Smart Locker Mobile OfficeDigital Board

Flexible Meeting Room

STAFF DEVELOPMENT

825From 245 To

DIGITAL LIBRARYDigital Library Space

Sharing Zone

Co-Working Space

FUN FIT FAIR

Enjoy every challenge

Work smart & Play hard

Growth mindset

Healthy and Energetic

Knowledgeable and Capable

Deliver beyond expectation

Equal opportunity

Open and respectful

Performance and Rewards

AIS DIGI LIFE

4,505 7,902 8,967

16 AUG 19

From To

10,244

KHON KAEN

19 JUL 19

CHIANG MAI

1 FEB 19

ROYAL PARAGON HALL

3 OCT 18

IMPACT MUANGTHONGTHANI