grievance management at bharati mart

8/7/2019 Grievance Management at Bharati Mart.

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GRIEVANCE MANAGEMENTIN

BHARTI MART RETAIL

Group Members-

Ashish ThakranBanashree DuttaRajaRanjitRakeshSyed HasnainSubhrajeet GogoiTanvir Rahman



IN TRODUCTION

Bharti Enterprises is one of India s leadingbusiness groups with interests in telecom, agribusiness, financial services, retail and

manufacturing.

Its subsidiaries are Bharti Airtel Ltd , BhartiTeleTech Ltd , Telecom Seychelles Ltd , ComvivaTechnologies Ltd , Bharti Retail Pvt Ltd , BhartiAXA General Insurance Company , Jersey AirtelLtd, Bharti Realty



THE BHARTI MART

A joint venture Bharti Enterprise andWalMart retail providing whole-sale cashand back end supply chain managementoperations.Launched in year 2009With a purpose of providing whole-sale cash

and back end supply chain managementoperations.Currently 7 stores in India



GRIEVAN CE MAN AGEMET inORGANI SATION

Why grievance management?

Two methods



Contd in BHART I-MART RETAIL

Employee ingrievance

Deptt.Representative

Grievancecommittee

If not yet settled after these three steps then voluntary arbitration is employed



THE QUESTTION AIRE IMPLEMEN TEDand A N ALYSIS

Following finding were generated1. Awareness of Grievance Redressal Procedure



2 . Communicate Grievance

68%

3 2%

medium

verbally

written formally



3 . Person approach for Grievance Settlement



4 . Reasons for Grievances



5 . Is the Grievance Management quick and fair



6 . Employees right to be represented by his/her the union delegate in grievance

handling meeting

Right %

Agree

Partly Agree



CON CLUSION

Majority of the respondents are partly aware of the grievanceredressal procedure.

Majority of the respondents communicate their grievance verballyby phone in my Hr. Majority of the respondents said that the majorreason of grievance is bad compensation policy.It is also seen that there is difference in opinion about the grievanceprocedure. Workmen says that they are not satisfied with thegrievance procedure while at the managerial level they are satisfied

with grievance procedure .Majority of the the respondents are of the view that they shouldhave the right to be represented by his/her union delegate ingrievance handling meeting



RECOMMEN DATION

Compensation policy of the company should improve.Grievance should be settled at the lowest level asquickly as possible.Adequate representation of workmen in grievanceprocedureTo maintain proper recordsSimple clear cut and concise grievance procedure mustbe communicated to all levels of personnel. Most

important, the supervisor must understand his/herproper role, personnel policies and labour contracts.Strong responsible and consistent managementleadership to handle personnel problems

grievance management at bharati mart

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