Grievance procedure

Any discontent or dissatisfaction, whether expressed or not, whether valid or not, arising out of anything connected with the company which an employee thinks, believes or even feels to be unjust or inequitable

Forma of grievances

• Factual• Imaginary• Disguised

Causes

• Economic• Work environment• Supervision• Work group• Miscellaneous

Effects

• On production includes1. Low quality of production2. Low quantity of production and productivity3. Increase in the wastage of material,

spoilage/breakage of machinery4. Increase in the cost of production per unit

• On the employees:1. Increase the rate of absenteeism and

turnover2. Reduces the level of commitment, sincerity

and punctuality3. Increase the incidence of accidents4. Reduces the level of employee morale

• On the manager:1. Strains the superior-subordinate relations2. Increases the degree of supervision, control

and follow-up3. Increase in indiscipline cases4. Increase in unrest and thereby machinery to

maintain industrial peace.

Discovery of grievances

• Observation• Grievance procedure• Gripe boxes• Open door policy• Exit interview• Opinion survey

Essential pre-requisites of a grievance procedure

• Conformity with statutory provisions• Unambiguity• Simplicity• Promptness• Training• Follow-up

Steps

• Identify grievance• Define correctly• Collect data• Analyse and solve• Prompt redressal• Implement and follow-up

Model grievance procedure

Appeal against within a week

Manager

Grievance committee

HOD

Supervisor

Foreman

worker

3 days7 days unanimous

3 days48 hours

Guidelines for handling grievance

• Treat each case as important and get the grievance in writing.

• Talk to the employee directly• Discuss in a private place• Handle each case within a time frame• Examine company provisions in each case• Get all relevant facts about the grievance.

• Gather information from the union representative

• Control your emotions, your remarks and behaviour

• Maintain proper records and follow-up the action taken in each case

• Be proactive if possible