Image Projection

• Factors

– Appearance

– Helpfulness

– Efficiency

– Warmth

Appearance

• How do you Look ?• Poised Untidy• Elegant Hassled with • Confident no style• Charming

• How do you talk ?• Softly Loud & strident

Appearance

• How does your office look ?

• Clean & uncluttered Untidy, disorganized• Room well painted Pealing Plasters• Well lit Hanging Wires• Drinking water Fused tube light• Clean Glass Chipped cups

Helpfulness

• Do you know ?• Which dept does what I’ll just find out• Where it is situated Pls ask someone else• Who’s in charge Sorry I am new /

busy

When you give directions ?

• Do you include landmarks Turn right, left & right

Warmth

Do you Smile ?

Do you look him in the eye while talking?

Do you use customers last name?

Use soft & clear voice

Use your voice with feeling

Efficient Do you attend the call immediately?

Is your work space neat & compactly arranged?

Are your reports free from errors before submitting to your boss?

During slack time do you think of “sort out” areas?

To keep yourself clean, neat & tidy in appearance.

Grooming

•Hair

•Nails

•Ornaments

•Footwear

•Uniform

Grooming Standards

What are the grooming standard for hair for men?

Not fall on forehead, touch ears or collars,

neatly combed, not oily or permed,

conservative hair style.

Grooming Standards

What are the grooming standard for hair for men?

Moustaches•Neatly trimmed

•Should not cover upper lip.

Grooming Standards

What are the grooming standard for men?

Face•Clean shaved

•Sideburns

•Beards

Grooming Standards

HAIRSHORT

Trimmed regularly

SHOULDER LENGTH

Trimmed regularly.

Neatly pinned to keep away from face.

Grooming Standards for Ladies

HAIRLONGER THAN SHOULDER LENGTH

Cut to even length

Straight

Tied up at the centre of the nape.

Bun secured at the back of the head or above the nape with a black net.

Grooming Standards for Ladies

HAIRAlways neatly combed, in place.

Do not use coloured/plastic bands.

Clean, non greasy, free of oil and dandruff.

Ponytail, braid not longer than 9”

Keep permed/curly hair neat & restrained.

Grooming Standards for Ladies

NAILS

Trimmed and well maintained

Neatly cut, clean and dirt free,

No nicotine, carbon, ink stains.

Grooming Standards

Grooming Standards

FINGER NAILSWell Maintained and clean.

•Neatly cut, shaped & clean.

•No excessively long nails.

•Only light & neutral coloured nail polish.

Cover entire nails, with no gaps or cracks.

Grooming Standards

TOE NAILSWell Maintained and clean.

•Nail Polish should match finger nail polish.

•Not cracked.

ORNAMENTSOnly one simple ring, on any one hand.

No fancy bracelets or bands. (Except for religious reasons).

Grooming Standards

ORNAMENTSWATCHES

Conservative, not flashy, or too large

Leather Strap

Black, Brown or Tan

Metallic Strap

Gold or silver

Grooming Standards

Grooming Standards

OTHER JEWELLARY

Earrings

Only one set of earrings

Not dangling or flashy or large.

Bangles

Two thin bangles, gold or silver.

Grooming Standards

OTHER JEWELLARY

Chain

One, thin, gold or silver chain.

Nose stud

Only a small nose stud.

FOOTWEARWell maintained, well polished, in good repairNO loafers

What colour ?

black.

Grooming Standards

FOOTWEARSOCKS ?

•No pattern.

•Odourless & clean

•Elastic intact.

Grooming Standards

FOOTWEAR for ladies•Closed shoes or sandals,

•well polished & in good repair,

•black or brown leather,

•no flat shoes.

Grooming Standards

Remember

Shoes are the reflectors of your grooming & hygiene

MAKE UPSimple and basic

Foundation

Use foundation to avoid oily look

Lipstick

Matte finish, sober, match uniform colour

Grooming Standards

MAKE UPSimple and basic

Eye Shadow

Subtle & not excessive

Eyeliner

Thin, straight, applied neatly.

Grooming Standards

UNIFORMImmaculate, Spotless, well ironed, no unnecessary creases

Appear fresh, not faded,

Perfect fit,

No loose threads or broken buttons

Cuffs and collars clean and stain free.

Grooming Standards

UNIFORMBELTSNot cracked or dull

Simple, non flashy buckle

Not more than 1.5” wide.

Grooming Standards

UNIFORMAlways wear a vest.

Name tags to be shining and visible.

Pen, keys and pagers should not be visible.

Grooming Standards

Remember

“Your clothes are conveying messages about you.”

They say whether you have good sense and taste

They say you have self respect & respect for those you deal with

Personal HygieneBody

•Bathe everyday, without fail, before coming on shift

•Scrubbing your skin completely is the surest way to get rid of body odor.

Personal Hygiene

• Deodorants & powders are advisable than perfume.

• Any type of smell which stands out is unacceptable.

Body

Personal HygieneHair

•Hair must be trimmed and clean all the times

•Hair must not touch the face

•Hair must not be greasy or oily

•Use Shampoo everyday.

Personal Hygiene

Teeth

•Brush your teeth immediately before coming to duty

•Do not eat onion, garlic or smoke before shift. If you smoke, use mouthwash

•Bad breath breaks business deals, relationships.

•Bad breath breaks business deals, relationships.

•Volatile Sulphur compounds known as VSC are the byproduct of the bacteria found in the mouth.

•Tongue bacteria increases the mouth odour.

•Look for toothpaste that contain stabilized chlorine dioxide, silica or zinc.

Personal HygieneTeeth

A healthy body & Clean mouth produce fresh breath

Personal Hygiene

• Brush your teeth & gums with chlorine dioxide toothpaste.

• Scrape your tongue daily.• Drink plenty of water or mint lemon water.• Avoid alcoholic or drinks that contain

caffeine as they dry your mouth.• Eat fresh breath herbs like parsley, dill,

basil or peppermint.

Tips for Fresh Breath

Personal HygieneFace

•Males should shave everyday, before coming to shift

•Moustache, if kept must be neatly trimmed in such a way that the upper lips are clearly visible.

•Do not use strong after-shave

Personal HygieneFace

Personal HygieneFace

•Ladies should wear only light make-up.

• Do not use heavy perfumes

•Use Cold cream for dry face.

Personal HygieneHands

•Always wash hands with soap, before coming on shift

•Keep your nails short and clean

Personal HygieneHands•Hands must always be clean, free of any stains and skin breaks•Always wash hands with soap, immediately after using toilets, eating, smoking or handling refuse

Personal Hygiene

UniformUniform should always be clean, laundered and ironed

Change uniform whenever it is soiled

Change socks and undergarments everyday

Always carry a clean handkerchief, and change it daily

Uniform must be worn only on duty and not for personal use

Personal Hygiene

Feet

Feet must be washed regularly and toenail kept trimmed

Personal HygieneShoes

•Wear comfortable closed toed shoes. Do not wear high heeled or open toed shoes

•Air your shoes regularly.

•Use socks that absorb moisture

•Buy socks with a percentage of cotton & a low nylon content.

•Use talcum powder or a medicated powder between the toes

Personal HygieneGeneral

•Sufficient sleep, adequate and healthy food and regular exercise will keep you healthy

•You should always look alert and attentive on duty

•Do not bite your nails

•Do not run your hands through your hair

•Do not touch your nose, ears or rub your eyes

Personal HygieneGeneral

•Always cover your mouth with a handkerchief, while coughing or sneezing

•Do not scratch your face

•Do not chew gum

•Cuts and burns must be covered with correct water proof dressing

Personal Hygiene

BurnsCuts

Personal HygieneIllness

Do not report for work if you suffer from:

•Fever

•Diarrhea

•Upset stomach, nausea or vomiting

•Sore throat or sinus infection

•Coughing or sneezing

•Dizziness

•Conjunctivitis