ground support equipment safety inspection program 2014

Ground Support Equipment Safety Inspection Program | 2

October 21, 2014

Figure 1 SFO Core Values


October 21, 2014

TABLE OF CONTENTS

Executive Summary 5

Policy 5

Purpose 6

Program Description 8

GSE Safety Inspection Process 11

Vehicle Permit and QSP Equipment Maintenance Requirements 11

Audits and Inspections 12

Scheduled Periodic GSE Safety Audits 12

Random GSE Safety Inspections 12

Targeted Safety Inspections 12

Field Stops 13

Non-Compliant GSE Resolution Process 13

Scorecard 15

Violations 16

Fees and Fines 16

Individual Infractions 17

Citation Enforcement Process 18

Attachments 19


October 21, 2014

Table of Attachments:

Attachment 1 SAO Registered Vehicle Permit Request Form ............................................................. 19

Attachment 2 SAO-issued Registered Vehicle Ramp Access Permit .................................................. 20

Attachment 3 SAO Non-Registered Vehicle Request Form .................................................................21

Attachment 4 SAO-issued Non-Registered Vehicle Permit ................................................................ 22

Attachment 5 SAO-issued Construction Access Permit ...................................................................... 22

Attachment 6 Auto Shop Vehicle/Equipment Inspection Checklist .....................................................23

Attachment 7 GSESIP Scorecard ........................................................................................................ 24

Attachment 8 Airport Citation Tracking System Form ....................................................................... 25

Table of Figures:

Figure 1 SFO Core Values ...................................................................................................................... 2

Figure 2 Scheduled GSE Audits Report as of September 11, 2014 ........................................................ 6

Figure 3 Random GSE Inspections Report for CY 2012, 2013, 2014 as of September 11, 2014 ............... 7

Figure 4 GSESIP Stakeholders .............................................................................................................. 9

Figure 5 SFO Work Units GSESIP Responsibilities ................................................................................ 9

Figure 6 GSESIP Flowchart ..................................................................................................................14

Figure 7 Citation Enforcement Procedure ............................................................................................18


October 21, 2014

Executive Summary ALL WAYS SAFE – The San Francisco International Airport (SFO) is pleased to introduce its

Ground Support Equipment Safety Inspection Program (GSESIP), which enhances the former Vehicle Inspection Program as one of the key elements to demonstrate the commitment to its core value of “Safety and Security is our First Priority.”

This program is governed by the Airport Rules and Regulations and exists to ensure the

maintenance and safe operation of all Ground Support Equipment (GSE) operating on the Air Operations Area (AOA). The GSESIP embraces industry leading best practices and is applicable to employees of all airlines, domestic and international, and their contracted service providers, as authorized by their Aviation Support Services Permit. It includes compliance expectations, random and periodic auditing and procedure enforcement.

The goal of the program is to increase overall safety awareness by eliminating preventable

accidents and/or injuries related to driving and equipment maintenance. Each component of this program supports the framework necessary to ensure full compliance and build upon SFO’s culture of safety.

Policy

Ground Support Equipment (GSE) on the Air Operations Area (AOA), whether such GSE is motorized or non-motorized, may be operated only with the permission of the Airport Director. Safe operation of GSE on the AOA is critical; drivers and vehicles shall comply with the Airport Rules & Regulations requirements. The GSESIP is annexed to the Airport Rules and Regulations as Appendix B. Any lease or permit authorizing the use of GSE on the AOA shall incorporate the GSESIP.

Any GSE that fails an inspection is prohibited on the AOA, i.e. immediately suspended from

service until the deficiency is corrected.

Additionally, in general, the appearance of GSE must always be clean with the current permit

and company markings clearly visible.


October 21, 2014

Purpose For the purpose of the Ground Support Equipment Safety Inspection Program (GSESIP), GSE

shall mean ground support equipment - motorized and non-motorized – that operate on the Air

Operations Area (AOA), essentially all permitted vehicles.

Many accidents and injuries that occur on the AOA are the direct result of unsafe driving

practices and/or inadequate equipment maintenance. The purpose of this GSESIP is to reduce these

hazards and ensure that all ground support equipment operating on the airfield at all times is

maintained in a safe and operational condition. The GSESIP formalizes and enhances the former

Vehicle Inspection Program to focus on equipment safety and ensuring the safest possible work

environment.

The Airport conducts scheduled vehicle audits and random vehicle inspections that identify

hazardous equipment that may be unserviceable and should not be operating on the AOA. Results of

recent scheduled vehicle audits and random vehicle inspections show an alarming trend of

increasingly unsafe GSE operating on the AOA. Scheduled vehicle audits include documentation

review and mechanical inspection while random inspections include only a mechanical inspection.

Figure 2 Scheduled GSE Audits Report as of September 11, 2014

147

49

98

0

20

40

60

80

100

120

140

160

Period: December 2013 to September 2014

Scheduled GSE Audits Report

# Inspected

# Passed

# Failed


October 21, 2014

Figure 3 Random GSE Inspections Report for CY 2012, 2013, 2014 as of September 11, 2014

50

118 110

34

89 65

16 29

45

0

20

40

60

80

100

120

140

2012 2013 2014

Random GSE Inspections Report

# Inspected

# Passed

# Failed


October 21, 2014

Program Description The SFO Ground Support Equipment Safety Inspection Program (GSESIP) requires strict

adherence to clearly defined safety standards for tenants and their service providers with ground service equipment. Any GSE deemed unsafe and/or non-compliant with established safety standards will be restricted from operating on the airfield. Existing fines and penalties for non-compliance will be strictly applied, and new fines and penalties will be implemented to ensure full compliance with the GSESIP.

Governance for the GSESIP is found in the Airport Rules & Regulations, Airport Operating

Permits, and Tenant Lease and Use Agreements. The Airport Quality Standards Program is a part of

the Airport Rules & Regulations which was adopted by the Airport Commission to enhance safety and

security at SFO and applies to any firm, which employs personnel involved in performing services that

directly impact safety and/or security.

The Program is necessary to ensure that all vehicles/equipment operating and around the AOA

are mechanically sound and safe to promote the overall safety of the Airport Community. All tenants

or permittees whose employees use or operate vehicles or equipment on the AOA must comply with

the GSESIP.

The GSESIP includes scheduled periodic physical inspections of ground support equipment and

random inspections. The GSESIP is annexed to the Airport Rules and Regulations as Appendix

B. Any lease, permit, or contract authorizing use of ground support equipment on the AOA shall

incorporate the GSESIP.

Failure to pass a safety inspection, as provided in the GSESIP, shall result in an assessment of a

fine under Rule 14 of the Airport Rules and Regulations. The GSE owner shall comply with any Airport

order to remove any GSE from service and shall not re-enter into service any such GSE until such time

as the GSE is repaired and passes re-inspection. Any tenant, permittee, or contractor that tampers

with a red tag on a GSE or interferes in any way with the impoundment of a GSE shall be subject to an

additional fine under Rule 14.

The GSESIP is a comprehensive ground equipment inspection program that includes several

different components: documentation, mechanical inspections, compliance audits, and fees and fines

for non-compliance. Six SFO work units play key roles collaborating and administering the program.

These work units include: Airfield Operations, the Auto Shop, Employment Quality Standards,

Aviation Management, Risk Management and the Security Access Office.

Ground Support Equipment Safety Ins

GSESIP

Companies with GSE

Security Access Office

Auto Shop

Airfield Operations

Aviation Management

Employment Quality

Standards

Risk Management

pection Program | 9

October 21, 2014

Figure 4 GSESIP Stakeholders

SFO Work Unit GSESIP Responsibilities

Airfield Operations Supports scheduled audit inspections, random monthly and targeted GSE mechanical inspections.

Conducts field stops.

Issues admonishments and citations for violations of the Airport Rules & Regulations pertaining to the GSESIP.

Auto Shop Performs all GSE mechanical inspections.

Aviation Management Enforces GSE compliance within Lease and Use Agreements and Operating Permits.

Employment Quality Standards (EQS)

Coordinates scheduled periodic GSE audits per the Airport Quality Standards Program (QSP).

Risk Management Conducts audits for equipment standards.

Security Access Office (SAO)

Issues vehicle permits

Administers the Airport Infraction Management System which issues citation invoices and process citation payments.

Figure 5 SFO Work Units GSESIP Responsibilities


October 21, 2014

The GSESIP takes a four-prong approach to ensure GSE operating on the AOA are

mechanically safe with scheduled periodic audits, random safety inspections, targeted safety

inspections, and field stops.

1. Scheduled periodic safety audits are conducted annually by the Employment Quality

Standards (EQS) work section with Risk Management, the Auto Shop, and Airfield Operations.

2. Random (unannounced) safety inspections are conducted every other week by Airfield

Operations and the Auto Shop at select AOA locations.

3. Targeted safety inspections are conducted by EQS, Airfield Operations and the Auto Shop.

4. Field stops are conducted by Airfield Operations.

The GSESIP seeks to enhance safety by increasing the frequency of mechanical inspections

and getting a statistically significant sample size by equipment type that represents the fleet size thus

the bi-weekly events for scheduled periodic safety audits and random safety inspections, e.g. one

week scheduled audits will be performed followed by random inspections the next then back to

scheduled audits, etc.

EQS analyzes and reports on audit and inspection findings and is the record-keeper for the

audit and inspection documents. EQS provides a monthly report to the Deputy Airport Director of

Operations & Security to report out at the monthly ITOC and A4A meetings.


October 21, 2014

GSE Safety Inspection Process Vehicle Permit and QSP Equipment Maintenance Requirements

Companies with GSE must obtain a vehicle permit for each piece of GSE before operating

equipment on the AOA from the Airport Security Access Office (SAO) as well as comply with the

Equipment Standards section of the QSP.

All (existing and new) GSE must be permitted by the SAO prior to operating on the AOA. All

GSE on the AOA require either a ramp or vehicle permit. Ramp Access permits are issued for vehicles

licensed by the California Department of Motor Vehicles and drive on and off the AOA. Vehicle

Permits are issued to GSE that do not leave the AOA and are permitted as non-registered. Vehicle

Permits do not have an expiration date. The permit decal is applied for permanent identification on

the GSE. Samples of the vehicle permit forms and permits are in the Attachments section of this

program.

The Equipment Standards section of the QSP requires GSE companies to:

Have a preventative maintenance program that includes:

o Periodic safety inspection schedules for each type of GSE;

o Procedures for taking mechanically unsound GSE “out of service”;

o Daily User Check Program for each type of GSE that includes provisions for

inspection of: tires, head, tail and brake lights, horn, parking brake, handrails and

guards, walk-around fluid leak check.

Maintain all GSE maintenance records for a minimum of 24 months.

Provide annually to the Airport Security Access Office a total GSE inventory listing.

Be subject to audit.

Be subject to the Vehicle Impound Program as defined in the Airport Rules & Regulations.


October 21, 2014

Audits and Inspections

Scheduled Periodic GSE Safety Audits

Scheduled periodic audits are coordinated by the Employment Quality Standards (EQS) work

section that monitors the Airport Quality Standards Program (QSP). EQS coordinates the work with

Risk Management, the Auto Shop and Airfield Operations.

Scheduled periodic audits are conducted for all GSE companies each year where a statistically

significant sample by equipment type representing the fleet size is randomly selected for inspection.

The audit starts when EQS requests GSE companies submit a list of their GSE inventory

(motorized and non-motorized) to EQS.

EQS forwards the inventory list to Risk Management to select a statistically significant sample

by equipment type to represent the fleet size for mechanical inspections by the Auto Shop.

Auto Shop performs the mechanical inspections and submits the results to EQS. Airfield

Operations issues admonishments as required. EQS produces the scorecard for the GSE company

within two business days of the inspection date.

EQS notifies GSE companies if re-inspection is required, which does not require a re-inspection

fee payment if completed within 30 calendar days of the original inspection date, sends email with

request to pay re-inspection fee if not completed within 30 days of the original inspection date at the

SAO before re-inspection by the Auto Shop, and sends non-compliance letters with the

recommended fine after 60 days, see figure for GSESIP Process.

Random GSE Safety Inspections

Random GSE safety inspections are conducted by Airfield Operations and the Auto Shop bi-

weekly at various AOA locations.

Reports are submitted to the EQS for analysis, reporting and recordkeeping. EQS notifies

companies with GSE if re-inspection is required, sends email with request to pay re-inspection fee at

the SAO before re-inspection by the Auto Shop, and sends non-compliance letters with the

recommended fine after 60 days.

Targeted Safety Inspections

Targeted safety inspections will be performed as-needed based on industry trends, issues with

companies or specific discrepancies.


October 21, 2014

Field Stops

Once GSE is permitted to operate on the AOA, Airfield Operations may make field stops on

GSE for a safety check that are general visual inspections. These inspections focus on items from the

Vehicle Equipment Inspection Checklist. If an Airport Safety Officer (ASO) finds a GSE safety

deficiency, the ASO will issue an admonishment requiring the GSE owner correct the deficiency.

Non-Compliant GSE Resolution Process

If GSE fails the safety inspection, it will be “Red-tagged”. The Auto Shop will apply an “Out of

Service” tag that is easily visible to the GSE. The tag will remain on the GSE until it passes re-

inspection and is removed by the Auto Shop. Should the vehicle be stopped on the Airfield before this

re-inspection is completed, the vehicle will be impounded and the Airport may impose the impound

fees plus fines and/or the termination of any and all agreements with the Airport.

If the Auto Shop finds a GSE safety deficiency, then EQS sends a courtesy notice and the

company has 30 days to correct the deficiency.

If the GSE safety deficiency has not been corrected within 30 days, then EQS sends a notice to

the company notifying them that they must pay a $25 re-inspection fee at the SAO and present the

receipt and the GSE to the Auto Shop for re-inspection.

If the GSE safety deficiency has not be corrected within 60 days, then EQS sends a letter of

non-compliance to the company notifying it that it will be assessed $200 per GSE per day until the

deficiency is corrected.


October 21, 2014

Figure 6 GSESIP Flowchart


October 21, 2014

Scorecard

GSE companies’ safety performance is graded according to the percentage of equipment

passing inspection. A sample Scorecard is in the Attachments section of this program document.


October 21, 2014

Violations Permitees, leasees and contractors shall be responsible for the safe operation of GSE by their

employees and/or agents. Any citation issued to an individual GSE driver or operator for violation of

the Airport Rules and Regulations shall also be issued to the employer. The employer shall be

responsible for its operator’s compliance with any citation listed below. The administrative penalties

below shall be in addition to any fine assessed under Rule 14 of the Airport Rules and Regulations; the

permittee, tenant or contractor shall be solely responsible for any cost associated with a citation under

Section 4.8.

Fees and Fines

RULE/

SECTION DESCRIPTION OF VIOLATION

FINE

CATEGORY

AIRFIELD SAFETY AND SECURITY

4.8(A) GSE AOA vehicle driver operations A

4.8(B) GSE AOA vehicle requirements E

4.8(E) Failed GSESIP Inspection C

4.8(E) Tampering/Interfering with a GSESIP Red Tag or Impoundment E

FINE CATEGORY FIRST OFFENSE SECOND OFFENSE THIRD OFFENSE

A $50 $75 $100

B $100 $150 $250

C $250 $500 $750

D $750 $1,000 $1,250

E $1,000 $2,000 $3,000


October 21, 2014

Individual Infractions

Individuals granted access to the AOA or other secure areas of Airport property may be subject

to an Admonishment or Citation for driver/operator or security violation. The charging officer may

issue a verbal or written Admonishment which shall be considered a warning and shall not include any

fine or training requirement. A written Admonishment shall be recorded as a First Offense as

described in the table below.

If the charging officer issues a written Admonishment or a Citation for an individual infraction,

the Airport will notify the employer/tenant, permittee or contractor and may assess against the

employer the appropriate fine and any other charge under the lease, permit or contract in addition to

any individual fine and/or fee assessed against the individual. Any training required shall be

designated by the Airport. The individual employee shall remain responsible for any training or

training fee or fine assessed, as follows:

RULE/

SECTION DESCRIPTION OFFENSE RESULT

4.8(A)

GSE

driver/operator

violations

First Offense/

Written Admonishment Warning to driver/operator

First Offense/Citation

Two-hour training class Driver/operator’s AOA security access badge

and driving privileges suspended for the day the employee attends the training

Driver/operator pays the training class fee Driver/operator pays the Category A (First

Offense) fine

Second Offense

(within 12 months of

First Offense)

Two-hour training class Driver’s AOA security access badge and

driving privileges immediately suspended for three consecutive days (a 72-hour period) following Citation

Driver/operator pays the training class fee Driver/operator pays the Category A (Second

Offense) fine Permittee pays permit charge for a violation of

the Rules and Regulations

Third Offense (within

12 months of First

Offense)

Driver/operator permanently loses driving

privileges


October 21, 2014

Citation Enforcement Process

Airport Safety Officers (ASO) and Airport Duty Management (ADM) may issue citations for

unsafe GSE and unsafe GSE operations pursuant to the Airport Rules & Regulations. The ASO or ADM

produces a copy for the violator and submits a copy to the SAO. The SAO emails a notification to the

Authorized Signatory for the GSE company. If the citation is paid within 30 days then the citation is

closed out. If the citation is not paid, then the SAO contacts Aviation Management. Aviation

Management then issues a letter to the GSE company invoking Paragraph 9.6 of the GSE company’s

Operating Permit, allowing for a draw down on their deposit.

Airport Safety Officer issues

Citation

Security Access Office

- Emails Notification and Invoice

- Payment Net 30

Permit Holder

Pays

Aviation Management

Closes CitationYes, paid within

30 days

After 30 days

No

Issues Letter to the Permit

Holder invoking Permit

Paragraph 9.6

Figure 7 Citation Enforcement Procedure


October 21, 2014

Attachments

Attachment 1 SAO Registered Vehicle Permit Request Form


October 21, 2014

Attachment 2 SAO-issued Registered Vehicle Ramp Access Permit


October 21, 2014

Attachment 3 SAO Non-Registered Vehicle Request Form


October 21, 2014

Attachment 4 SAO-issued Non-Registered Vehicle Permit

Attachment 5 SAO-issued Construction Access Permit


October 21, 2014

Attachment 6 Auto Shop Vehicle/Equipment Inspection Checklist

Vehicle/Equipment Inspection Checklist Pass Fail

Company Name Citation

Driver Name Vehicle/Equipment Type

AOA Badge Company Vehicle/Equipment Number

Date Time Mileage or Hour Meter

Location SFO Permit

SFIA Rules/Reg 4.8(B)(6) PASS FAIL N/A PASS FAIL N/A

LIGHTS BODY

A‐Headlights A‐Doors

B‐Tail Lights B‐Hood

C‐Brake Lights C‐Seats SecuredD‐Reverse Lights D‐Bumper

E‐Signal Lights E‐Hitch

F‐Hazard Lights notes:

G‐Lens

notes:

FLUIDS LEAKSA‐Engine Oil

TIRES B‐Transmission OilA‐Uneven Wear C‐Coolant

Front Left D‐Fuel

Front Right E‐Hydraulic Oil Rear Left F‐Lavatory Fluid Rear Right notes:

B‐Nail/Damage

C‐Pressure

notes: LIFTING PLATFORMA‐Hydraulic CylinderB‐Rollers

STEERING/SUSPENSION C‐Locking Mechanism

A‐Noise notes:

notes:

SAFETY DEVICESEXHAUST SYSTEM A‐Interlocks

A‐Smoking/Fumes notes:

B‐Rattling/Loose

notes:

COMMENTS

BRAKES

A‐Operational

B‐Park Brakenotes:

Inspecting Mechanic:____________________________ Airfield Safety Officer:__________________________ White ‐ Employer Pink ‐ Operations Yellow ‐ Suspense File Blue ‐ Recipient


October 21, 2014

Attachment 7 GSESIP Scorecard


October 21, 2014

Attachment 8 Airport Citation Tracking System Form

ground support equipment safety inspection program 2014

Documents

vehicle inspection program

gse safety inspection

random gse safety inspections

targeted safety inspections

core value of safety

program description

nonregistered vehicle

random gse inspections