group 5 guest experience worksheets
TRANSCRIPT
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8/6/2019 Group 5 Guest Experience Worksheets
1/15
** - SPECIFIES A LONG TERM PROJECT
1.4.1
STRATEGIC DIRECTION 1:
LIBERTY SCIENCE CENTER WILL BECOME MORE MEANINGFUL FOR EDUCATORS
GOAL: Restructure the field trip experience to be more meaningful and accessible including customization based on teacher needs,
online guides and thematic pathways through building. A menu of STEM aligned field trip formats should be developed that range in
engagement intensity from highly mediated and structured to self-guided experiences.
INITIATIVE: Field trips will be customizes based on the needs of the school and teacher
ACTION RESPONSIBILITY TIMELINE RESOURCES OUTCOME
DEVELOP FIELD TRIP FORMATS STEM JULY 30, 2011 3-4 FIELD TRIP FORMATS
TRAINING SALES FORCE BOX OFFICE/STEM
SALES/MARKETING
SEPTEMBER 30, 2011 SALES PACKAGE/
ITINERARY
DOCUMENTATION
TO TEACHERS**
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8/6/2019 Group 5 Guest Experience Worksheets
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8/6/2019 Group 5 Guest Experience Worksheets
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** - SPECIFIES A LONG TERM PROJECT
1.4.3
STRATEGIC DIRECTION 1:
LIBERTY SCIENCE CENTER WILL BECOME MORE MEANINGFUL FOR EDUCATORS
GOAL: Restructure the field trip experience to be more meaningful and accessible including customization based on teacher needs,
online guides and thematic pathways through building. A menu of STEM aligned field trip formats should be developed that range in
engagement intensity from highly mediated and structured to self-guided experiences.
INITIATIVE: Create a pathway through each exhibition to promote a more complete story and quicker travel.
ACTION RESPONSIBILITY TIMELINE RESOURCES OUTCOME
CREATE A PATHWAY PDF FOR
EACH MAJOR EXHIBIT
EXHIBITIONS N/A PAMPLETS MADE
AVAILAVLE TO GUESTS
FOR EACH EXHIBIT
PHONE APPLICATION**
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8/6/2019 Group 5 Guest Experience Worksheets
4/15
** - SPECIFIES A LONG TERM PROJECT
1.4.4
STRATEGIC DIRECTION 1:
LIBERTY SCIENCE CENTER WILL BECOME MORE MEANINGFUL FOR EDUCATORS
GOAL: Restructure the field trip experience to be more meaningful and accessible including customization based on teacher needs,
online guides and thematic pathways through building. A menu of STEM aligned field trip formats should be developed that range in
engagement intensity from highly mediated and structured to self-guided experiences.
INITIATIVE: Curriculum related scavenger hunts will be made available at the beginning of each exhibit
ACTION RESPONSIBILITY TIMELINE RESOURCES OUTCOME
CREATE A STEM BASED
SCAVENGER HUNT
STEM/EI FOUR BY
SEPTEMBER 30, 2011
SCAVENGER HUNTS
BASED ON 4 DIFFERENT
CURRICULUMS
DIGITALLY AVAILABLE IT/COMMUNICATIONS/
DESIGN
OCTOBER 15, 2011 SCAVENGER HUNTS
AVAILABLE ON THE
WEBSITE
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8/6/2019 Group 5 Guest Experience Worksheets
5/15
** - SPECIFIES A LONG TERM PROJECT
1.4.5
STRATEGIC DIRECTION 1:
LIBERTY SCIENCE CENTER WILL BECOME MORE MEANINGFUL FOR EDUCATORS
GOAL: Restructure the field trip experience to be more meaningful and accessible including customization based on teacher needs,
online guides and thematic pathways through building. A menu of STEM aligned field trip formats should be developed that range in
engagement intensity from highly mediated and structured to self-guided experiences.
INITIATIVE: Train teachers in how to use our educational resources using turnkey professional development and a masterteacher approach (Ambassador Network.)
ACTION RESPONSIBILITY TIMELINE RESOURCES OUTCOME
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8/6/2019 Group 5 Guest Experience Worksheets
6/15
** - SPECIFIES A LONG TERM PROJECT
1.4.6
STRATEGIC DIRECTION 1:
LIBERTY SCIENCE CENTER WILL BECOME MORE MEANINGFUL FOR EDUCATORS
GOAL: Restructure the field trip experience to be more meaningful and accessible including customization based on teacher needs,
online guides and thematic pathways through building. A menu of STEM aligned field trip formats should be developed that range in
engagement intensity from highly mediated and structured to self-guided experiences.
INITIATIVE: To put into context how the STEM elements translate into lifestyle and career considerations, provide engagingpreambles at IMAX Presentations that highlight these embedded connections
ACTION RESPONSIBILITY TIMELINE RESOURCES OUTCOME
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8/6/2019 Group 5 Guest Experience Worksheets
7/15
** - SPECIFIES A LONG TERM PROJECT
2.1.1
STRATEGIC DIRECTION 2-
LIBERTY SCIENCE CENTER WILL BECOME MORE COMPELLING FOR FAMILIES TO VISIT
AND RE-VISIT AND EXPERIENCE HANDS ON SCIENCE.
GOAL: Develop new or improve existing experiences and opportunities surrounding our exhibits and activities that increase
visitors perception of change from one visit to the next and that improve the overall aesthetic and enjoyment of a visit to LSC. As a
result we will increase the impact on our audiences as well the number of visits from new and returning familiesINITIATIVE: Develop a low cost graphic solution to programming the public circulation from the elevators to the exhibit allaround the theme of math and the theme of renewable energy
ACTION RESPONSIBILITY TIMELINE RESOURCES OUTCOME
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8/6/2019 Group 5 Guest Experience Worksheets
8/15
** - SPECIFIES A LONG TERM PROJECT
2.1.2
STRATEGIC DIRECTION 2-
LIBERTY SCIENCE CENTER WILL BECOME MORE COMPELLING FOR FAMILIES TO VISIT
AND RE-VISIT AND EXPERIENCE HANDS ON SCIENCE.
GOAL: Develop new or improve existing experiences and opportunities surrounding our exhibits and activities that increase
visitors perception of change from one visit to the next and that improve the overall aesthetic and enjoyment of a visit to LSC. As a
result we will increase the impact on our audiences as well the number of visits from new and returning familiesINITIATIVE: Add small scale simple interactives to experiences that currently are more observation only experiences;
example sketching benches for Eat and Be Eaten
CTION RESPONSIBILITY TIMELINE RESOURCES OUTCOME
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8/6/2019 Group 5 Guest Experience Worksheets
9/15
** - SPECIFIES A LONG TERM PROJECT
2.1.3
STRATEGIC DIRECTION 2-
LIBERTY SCIENCE CENTER WILL BECOME MORE COMPELLING FOR FAMILIES TO VISIT
AND RE-VISIT AND EXPERIENCE HANDS ON SCIENCE.
GOAL: Develop new or improve existing experiences and opportunities surrounding our exhibits and activities that increase
visitors perception of change from one visit to the next and that improve the overall aesthetic and enjoyment of a visit to LSC. As a
result we will increase the impact on our audiences as well the number of visits from new and returning familiesINITIATIVE: Develop a series of table top or programmatic activities that volunteers or staff can present, rotate these every fewweeks to provide additional experiences to engage guests
ACTION RESPONSIBILITY TIMELINE RESOURCES OUTCOME
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8/6/2019 Group 5 Guest Experience Worksheets
10/15
** - SPECIFIES A LONG TERM PROJECT
2.1.4
STRATEGIC DIRECTION 2-
LIBERTY SCIENCE CENTER WILL BECOME MORE COMPELLING FOR FAMILIES TO VISIT
AND RE-VISIT AND EXPERIENCE HANDS ON SCIENCE.
GOAL: Develop new or improve existing experiences and opportunities surrounding our exhibits and activities that increase
visitors perception of change from one visit to the next and that improve the overall aesthetic and enjoyment of a visit to LSC. As a
result we will increase the impact on our audiences as well the number of visits from new and returning familiesINITIATIVE: Develop one event a month that occurs each year in association with external cultural and external phenomena
such as: the equinoxes, sporting events, anniversaries/birthdays
ACTION RESPONSIBILITY TIMELINE RESOURCES OUTCOME
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8/6/2019 Group 5 Guest Experience Worksheets
11/15
** - SPECIFIES A LONG TERM PROJECT
2.1.5
STRATEGIC DIRECTION 2-
LIBERTY SCIENCE CENTER WILL BECOME MORE COMPELLING FOR FAMILIES TO VISIT
AND RE-VISIT AND EXPERIENCE HANDS ON SCIENCE.
GOAL: Develop new or improve existing experiences and opportunities surrounding our exhibits and activities that increase
visitors perception of change from one visit to the next and that improve the overall aesthetic and enjoyment of a visit to LSC. As a
result we will increase the impact on our audiences as well the number of visits from new and returning families
ACTION RESPONSIBILITY TIMELINE RESOURCES OUTCOME
INITIATIVE: Develop programs linking science to sporting activities focusing on teachable moments presented by major media
events.
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8/6/2019 Group 5 Guest Experience Worksheets
12/15
** - SPECIFIES A LONG TERM PROJECT
2.1.6
STRATEGIC DIRECTION 2-
LIBERTY SCIENCE CENTER WILL BECOME MORE COMPELLING FOR FAMILIES TO VISIT
AND RE-VISIT AND EXPERIENCE HANDS ON SCIENCE.
GOAL: Develop new or improve existing experiences and opportunities surrounding our exhibits and activities that increase
visitors perception of change from one visit to the next and that improve the overall aesthetic and enjoyment of a visit to LSC. As a
result we will increase the impact on our audiences as well the number of visits from new and returning familiesINITIATIVE: Begin investigation of how to improve existing experience, aligning with opportunity, and visitor interest. This
includes: Wildlife Challenge; Infection Connection; Touch Tunnel; I Explore
ACTION RESPONSIBILITY TIMELINE RESOURCES OUTCOME
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8/6/2019 Group 5 Guest Experience Worksheets
13/15
** - SPECIFIES A LONG TERM PROJECT
2.1.7
STRATEGIC DIRECTION 2-
LIBERTY SCIENCE CENTER WILL BECOME MORE COMPELLING FOR FAMILIES TO VISIT
AND RE-VISIT AND EXPERIENCE HANDS ON SCIENCE.
GOAL: Develop new or improve existing experiences and opportunities surrounding our exhibits and activities that increase
visitors perception of change from one visit to the next and that improve the overall aesthetic and enjoyment of a visit to LSC. As a
result we will increase the impact on our audiences as well the number of visits from new and returning familiesINITIATIVE: From attendance driving ability to sponsorship possibilities, explore market and economics of hosting
Blockbuster traveling exhibitions.
ACTION RESPONSIBILITY TIMELINE RESOURCES OUTCOME
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8/6/2019 Group 5 Guest Experience Worksheets
14/15
** - SPECIFIES A LONG TERM PROJECT
2.1.8
STRATEGIC DIRECTION 2-
LIBERTY SCIENCE CENTER WILL BECOME MORE COMPELLING FOR FAMILIES TO VISIT
AND RE-VISIT AND EXPERIENCE HANDS ON SCIENCE.
GOAL: Develop new or improve existing experiences and opportunities surrounding our exhibits and activities that increase
visitors perception of change from one visit to the next and that improve the overall aesthetic and enjoyment of a visit to LSC. As a
result we will increase the impact on our audiences as well the number of visits from new and returning familiesINITIATIVE: Consider more, of varying scales and interactivity, Hoberman type exhibits that surprise and wow guests in effort
to address guest impression that huge building is empty and uneventful.
ACTION RESPONSIBILITY TIMELINE RESOURCES OUTCOME
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8/6/2019 Group 5 Guest Experience Worksheets
15/15
** - SPECIFIES A LONG TERM PROJECT
2.1.9
STRATEGIC DIRECTION 2-
LIBERTY SCIENCE CENTER WILL BECOME MORE COMPELLING FOR FAMILIES TO VISIT
AND RE-VISIT AND EXPERIENCE HANDS ON SCIENCE.
GOAL: Develop new or improve existing experiences and opportunities surrounding our exhibits and activities that increase
visitors perception of change from one visit to the next and that improve the overall aesthetic and enjoyment of a visit to LSC. As a
result we will increase the impact on our audiences as well the number of visits from new and returning familiesINITIATIVE: Retro-fit JDW Theater to serve as a platform for extreme science theatrics/demos.
ACTION RESPONSIBILITY TIMELINE RESOURCES OUTCOME