growing a family business david & maureen grimaud enterprises, inc

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Page 1: Growing a Family Business David & Maureen Grimaud Enterprises, Inc
Page 2: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

Growing a Family BusinessDavid & Maureen

Grimaud Enterprises, Inc.

Page 3: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

David Grimaud - President Education

— BSEE ‘83, Louisiana State University, Baton Rouge, LA

— ½ way to MBA ‘91, University of S.Carolina, Columbia, SC

Work History

— Electrical Engineer (’84 – ’86)

— UTC Mostek and Rockwell-Collins, Dallas, TX

— Grimaud Enterprises, Inc.

— Vice President (‘87 – ’91)

— President (‘91 – present)

Page 4: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

Education

— 1983, BS Business Admin., Minnesota State University, Mankato, MN

Work History

— Sales Person at Dunn & Bradstreet (‘83 – ’85), Austin/Dallas, TX

— Insurance Adjuster (‘85 – ’86), Farmers, Irving TX

— Grimaud Enterprises, Inc.

— Part-time Bookkeeper and Administrater (’87 – ’07)

— Fulltime Executive Assistant (‘07 – ’12)

— Director of Finance (’13 to present)

Maureen Grimaud – Director of Finance

Page 5: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

We’re Second Generation Franchisees

Page 6: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

Biblical Principles are Good for Business

— Better to give than to receive... (Acts 20:35)

— The Golden Rule (Matthew 7:12)

Stay Focused!

— Stick to the knitting.

— We only do one franchise concept.

Share the wealth.

— Through partners.

Business Philosophy

Page 7: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

Role Models

Page 8: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

The Chick-fil-A Has Similar Principles

Page 9: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

If we’re not growing, we’re dying.

We grow through people by sharing the wealth.

We take risks to grow; but we grow profitably!

Our Growth Philosophy

Page 10: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

Sharing the WealthHow we grew to 92 units.

Page 11: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

About Our Franchise

Page 12: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

The Franchisor

Area Developers

Franchisees

Our Franchise System: Three Tiers

Page 13: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

Corporate Staff(Admin & Accounting)

Partner Groups Interim Franchises Other Franchisees

Franchise Operations Staff Task Force

The Grimaud Enterprises Organization

Store Level

Page 14: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

Randy Scott – Director of Operations

Frank Cox – Areas 64, 109

Jon Pike – Areas 56, 107

Cindy Gerhardt – Areas 21, 24, 25

Franchise Operations Support

Page 15: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

David Grimaud - President

Randy Scott – Director of Operations

Maureen Grimaud – Director of Finance

Task Force

Page 16: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

Grimaud Enterprises (92 stores)

Family Owned Franchises (53 stores) Partner Groups

(45 stores) Interim (8 stores)

Other Franchises(39 stores)

Our Umbrella

Page 17: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

A Shift Toward Store Ownership

1987

2014

0 10 20 30 40 50 60 70 80 90 100

Partner FranchisesOther Franchises

Page 18: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

The business model became expensive and complicated.

— The tune-up went away.

— We had to expand services.

The franchisor almost failed twice during that time.

— Joe Grimaud salvaged it from 1991 – 1995.

— Lou Brown and Robert Falconi salvaged it in 2000.

Franchise leads have dropped off.

— But we still have contracts to develop!

Why the Shift Over 25 Years?

Page 19: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

We sell only service.

— It’s not about a product or secret recipe.

— It’s less about the comfort of the visit.

— There’s a big do-it-yourself market.

We’re like the dentist.

— And the franchisee is the dentist.

Therein lies the challenge.

How Do You Grow Auto Service Units?

Page 20: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

How do you get beyond one store?

Graphic borrowed from yo-yoeatingnomore.blogspot.com

How do you eat an elephant?

Page 21: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

How did Dad add units?

Page 22: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

One partner at a time.

Page 23: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

Single Store District Region

The Partner/Franchisee Evolution

Page 24: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

Decatur, GA

Chaz Moore

Conyers, GA

Ronnie Moore

Single Store Partners

Page 25: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

Jeremy Moss5 storesOklahoma

Rick Martin4 storesBirmingham, AL

District Level Partners

Page 26: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

• Scott Gerhardt (5)• Jerry Taylor (4)• Dale Grider (3)• Randy Saucier (3)• Kyle Weitala (3)• Daniel Scott (3)• Jerry Anson (2)

Mike Scott (22 stores)

• Bob Hollis (7)• John Moffit

(5)

Mark Hall (12 stores)

Regional Level Partners

Page 27: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

Each Store is an S-Corp or LLC

Three Agreements

— Shareholders’ Agreement

— Employment Agreement

— Franchise Agreement

Monthly Financial Review

— Distributions to Owners

— What if there are problems?

The Details!

Page 28: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

People are the Essential Element to Growth

Page 29: Growing a Family Business David & Maureen Grimaud Enterprises, Inc
Page 30: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

GROWING BEYOND 50 UNITS

Page 31: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

GROWING BEYOND 50 UNITS

People,the Essential Element of Growth

Page 32: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

AQUA KNOX

Page 33: Growing a Family Business David & Maureen Grimaud Enterprises, Inc
Page 34: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

GROWING BEYOND 50 UNITS

People,the Essential Element of Growth

P.P.S.F

Page 35: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

P.P.S.F.

Page 36: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

AQUA KNOX

Page 38: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

GROWING BEYOND 50 UNITS

People, the Essential Element of Growth

Get the First 50 Right * The Model - PLAN

• (CORE VALUES, CULTURE, BALANCE, IMPLEMENTING CHANGE)

*The Brands * THE PEOPLE

• P.P.S.F

Page 39: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

PresidentDoug Klingerman

Executive Vice President Administrative Assistant

V. P. of Restaurant Operations

Russ Berner

Regional Regional Director AccountingManager Manager General

ManagersRestaurant

5 Units 4 Units 1 Unit

GeneralManagersRestaurant

Regioanl Mangers

OR

G

CH

AR

TS

Page 40: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

Organizational Chart /JDK Management Restaurant Division 60 Restaurants

Board of Directors

Executive Vice President

Vice President of Operations

Administrative Assistant Restaurant Operations

Director of Operations Director of OperationsPerkins 15-25 Units Director of Marketing Perkins 15-25 Units

Purchasing ManagerJDK Support Services

Financial / MIS

Area Area Area Area Area AreaDirector Director Director Field Training Coordinator Director Director Director Operations Operations Operations Field Training Cordinator BOH Operations Operations Operations

5-10 Units 5-10 Units 5-10 Units 5-10 Units 5-10 Units 5-10 Units

GM Managing Sr. GM Reg Manager GM Managing Sr. GM Reg ManagerPartner Partner

1 Units 1 Unit 2 Units 2-3 Units 1 Units 1 Unit 2 Units 2-3 Units

Dir. Human ResourcesCFO-Financial

Page 41: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

Organizational Chart /JDK Management Restaurant Division 100 Restaurants

Board of Directors

President

Executive Vice President

Vice President of Operations

Administrative Assistant Restaurant Operations

RECRUItTERDirector of Operations Director of Operations Director of OperationsPerkins 15-25 Units Director of Marketing QSL 15-25 Units CONCEPT 15-25 Units

Marketing Grpahic/SupportPurchasing Manager

JDK Support ServicesFinancial / MIS

Area Area Area Area Area Area Area Area Area Area Area AreaDirector Director Director Director Field Training Coordinator Director Director Director Director Director Director Director Director Operations Operations Operations Operations Field Training Cordinator BOH Operations Operations Operations Operations Operations Operations OperationsOperations

Field Training Cordinator TECH5-10 Units 5-10 Units 5-10 Units 5-10 Units 5-10 Units 5-10 Units 5-10 Units 5-10 Units 5-10 Units 5-10 Units 5-10 Units 5-10 Units

GM Managing Sr. GM Reg Manager GM Managing Sr. GM Reg Manager GM Managing Sr. GM Reg ManagerPartner Partner Partner

1 Units 1 Unit 2 Units 2-3 Units 1 Units 1 Unit 2 Units 2-3 Units 1 Units 1 Unit 2 Units 2-3 Units

Dir. Human Resources

CFO-Financial

Page 42: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

GROWING BEYOND 50 UNITS

People, the Essential Element of Growth

• Get the First 50 Right * The Model – PLAN (CORE VALUES, CULTURE, BALANCE, IMPLEMENTING CHANGE) * The Brands * THE PEOPLE

• P.P.S.F – Focus on People

P’s

Page 43: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

Proper Planning Prevents Poor Performance

• Prepare- People Plan• Philosophy – Culture/Integrate

• Process- Steady Approach/Focus• Psych- Caring for People

• Promotion- Personal Development• Profitability- Share success

Page 44: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

Management Roster

Altoona JohnstownBarry Horner Barry Horner 96 88 1 6 -7

Sal Cur HR

Par Sal MIT Need 3 3 0 0 0 3 3 0 1 0 4 4 0 1 0 4 3 0 2 - 1 4 4 0 0 0 5 3 0 0 - 2 5 5 0 0 0

GM Bob Broadwater Mike Fergeson Joe Vignaro (F) Bill Leistner Beau Wellman Sal Cur HR

AGM Par Sal MIT UG Need

GSM Tina McCloskey Melissa Gulvna Warren Lloyd JD Smith Melana Marone Shirley Madden Teah CaldwellWilliam Baird Bill Fisher Jodi Kramer Phil Otto Vincent Savelli Danny Kitchen Julia Houseman

Ken Rhoads Jessica Nelson 12 10 0 1 -2LeAnn McCann

32 31 0 2 -1

FPM

MITs 24 22 1 3 -1

Hourly AM Shaun DiAngelo HAM II Deb Frigard HAM II 28 25 0 2 -3Christine Cover HAM II Matt Haas HAM II

Shift Leaders April Moore

Kitchen

Sal Cur HR

Sal MIT Need 6 5 0 1 - 1 3 4 0 0 1 5 5 0 0 0 4 4 0 0 0 5 4 0 1 - 1 4 4 0 0 0 5 5 0 0 0GM Mike Roberts J im Roman

AGM Bernell Branch Sue Stephens (F) Kathy Purcell

GSM Mike Guccni Eileen Sweeney Debra Van Why Charlie Stockage Donald ArndtTom Smith Anthony DiNardo Joe Colon David Johnson Mike Danylak Susan MitchellBill Looney Michael MaierKristy Arndt

FPM

MITs

Hourly AM Vicky Keeney Megan Mate HAM II

Shift Leaders Angela Re id HAM II

Kitchen Frank Caleca Carol Andrus (AFPM BOH)

HIRES

Sal Cur HR Tim M ur p hy (M I T for LC)\

Par Sal MIT Need 5 4 0 1 - 1 5 5 0 0 0 4 4 0 0 0 3 4 0 0 1 4 3 0 0 - 1 3 2 1 0 0GM

AGM Joan Rochelle Joe Sparato Missy Rowland

GSM Jenn Redmond Chris Miller Kevin Bird Rob Marillo TRANSF ERSAmanda Comisac Amy Allen Syd Gordnor Cathy Blum WB - HZ

Cathy Blum Mary Hando - DC Acting GM

Kathy Pur cell - W B

FPM Cindy Brobst (F) Dan McSwain

MITsCandidates pending-

Hourly AM Lori Wassill HAM II Elicia Lentz HAM II Tom ArmstrongJ essica King Kim Gavrick

Shift Leaders Sherrae Travelpiece

Kitchen

Recruiting For DV/BM/YK/

MF/GB/WP

Sal Cur HR

Par Sal MIT Need 4 3 0 0 - 1 3 3 0 0 0 5 4 0 1 - 1GM

AGM Tonya Sawyer

GSM Cary Lutz Patty LambertShawn Snurkowski Justin Yen Elisabeth Soltys

Current Need

By Region

David Gillespie

Matt Stratz

Michelle Polachek

Barry Horner

State CollegeBarry Horner

Mark Blasius

MansfieldDavid Gillespie

LewisburgDavid Gillespie

Tim Murphy (MIT LC)

Matt FeatherstoneLisa Anceravage

Matt Stratz

Luis Heredia

TunkhannockStroudsburg

Geoffery Lee (F)

Charles Franklin

York

Danielle Brunner

John Doughtery Terrie TomesakBonnie Stover - Zapata

John Kunkle (F)

Danielle Brunner HAM II

4/18/2014

Regional

Daniel Rockaway (loa)

Dickson City

Camp Hill

Matt StratzRegional

Barry Horner

Tim Lowman

Flemington PittstonMt. Pocono

Mary Hando (acting GM)

Matt Stratz Matt Stratz

Rick Lupold

Michelle Polachek

Mike Graaf

Bloomsburg

Bob Lauck

Jorge Mena

Regional

Larissa Fleck

Kathy Perritano

Hummels WharfBarry Horner

GettysburgBarry Horner

Brandy Mahnke HAM II

Regional

Michelle PolachekMichelle Polachek

Amy Raup HAM II

Kerri Lambert

Blake Boyer

Frank Kovilaritch

DanvilleBarry Horner

W illiamsport

Melissa Pardo

Brandon Myers

Joshua Brooks

Travis Welker

Michelle Polachek Michelle Polachek

Kathy Price /Carol Fields

Chambersburg

Jodi Ryan HAM II

Hazleton Hanover

David Gillespie

Evan Bowers

Lancaster

Tina Farmer

Michelle Polachek

Heather Cramer HAM II

Wilkes BarreMatt Stratz

Tracey Roberts

Matt StratzMatt Stratz

PERSONEL Process

Page 45: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

5 5 0 0 0

Sal Cur HR GM

Par Sal MIT UG Need AGM Matson PGSM Paula E

Lilly W

12 10 0 1 -2 Kitchen David P

32 31 0 2 -1FPM

24 22 1 3 -1 MITs

28 25 0 2 -3 Hourly AM

Sarah KVicki HKatura T

Office ManagerDonna BMAC Felecia R

Rob R

Shift Leaders

Matt S

Barry H

By Region

David G

Michelle P

Page 46: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

Confidential DO NOT DISTRIBUTE

Region 2 Budgeting 2001Reilman Lennon Phelan Berner

(M) 7,400,000 5,100,000 Sales 5,400,000 Sales Sales222,000 3 % Budget 153,000 3 % Budget 162,000 3 % Budget 0 3 % Budget

2.0 71,500 RM Salary Est 71,500 RM Salary Est 0 RM Salary Est 155,000 RD Salary Est17,875 Benefits 17,875 Benefits 0 Benefits 38,750 Benefits6,000 Expenses/Bonus 6,000 Expenses/Bonus 0 Expenses/Bonus 5,000 Expenses/Bonus2,500 Equipment 2,500 Equipment 0 Equipment Equipment

97,875 Total RM 1.32% 97,875 Total RM 1.92% 0 Total RM 0.00% 198,750 Total RD #DIV/0!

1.3 86,897 EAA Spread 59,888 EAA Spread 63,411 EAA Spread 0 EAA Spread0.9 86,897 1.17% 59,888 1.17% 63,411 1.17% 0 #DIV/0!1.60.80.8

184,772 Sub Total JDK 2.50% 157,763 Sub Total JDK 3.09% 63,411 Sub Total JDK 1.17% 198,750 Sub Total JDK #DIV/0!

37,228 RM /SGM Support -4,763 RM /SGM Support 98,589 RM /SGM Support -198,750 RM /SGM Support-22,563 Allocation 1.1 -22,563 Allocation -22,563 Allocation 0 Allocation

0.91.3

Required Reimbursement 1.1 Required Reimbursement Required Reimbursement Required Reimbursement0.7

Hourly Wage 35 Hourly Wage 35 Hourly Wage 35 Hourly Wage 35Hours to Bill -644.7 Hours to Bill -644.7 Hours to Bill -644.7 Hours to Bill 0Per Week -12.4 Per Week -12.4 Per Week -12.40 Per Week 0

1.11.10.81.31.1

07.4 Sales (M) 5.1 Sales (M) 5.4 Sales (M) 2.0 Sales (M)

CO

MP

EN

SA

TIO

N P

EO

PL

E

CO

ST

S

Page 47: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

DETAILS BUDGETS STATEMENTSBY LOCATION AND DEPARTMENTSPLANNEDMEASURED

JDK MANAGEMENT COMPANY, L.P.DETAILED INCOME STATEMENT - RESTAURANTSFOR THE THREE MONTHS ENDING MARCH 31, 20??

2013 - ACTUAL 2012 - ACTUAL 2011 - ACTUAL 2013 - ACTUAL 2012 - ACTUAL 2011 - ACTUAL 13/12PTD PTD % PTD PTD % PTD PTD % YTD YTD % YTD YTD % YTD YTD %

REVENUE FLEMINGTON PERKINS 4,211.02 1.62% 4,241.62 1.66% 3,946.24 1.94% 11,546.62 1.61% 11,755.32 1.72% 11,336.93 2.06% (208.70) WILLIAMSPORT PERKINS 7,406.20 2.85% 10,012.40 3.93% 9,820.47 4.83% 20,169.79 2.80% 27,814.00 4.07% 26,232.05 4.77% (7,644.21) K INVESTMENTS LIMITED - PA 95,223.39 36.64% 106,004.46 41.61% 102,041.50 50.23% 260,626.73 36.23% 294,639.38 43.17% 275,758.84 50.12% (34,012.65) K INVESTMENTS LIMITED - OHIO 30,666.54 11.80% 37,171.57 14.59% 25,615.42 12.61% 84,336.74 11.72% 102,119.09 14.96% 71,902.70 13.07% (17,782.35) KINGS ISLAND 2,818.39 1.08% 2,870.40 1.13% 2,899.02 1.43% 7,521.55 1.05% 7,935.56 1.16% 7,535.08 1.37% (414.01) THREE- O- NINE 25,578.22 9.84% 27,172.83 10.67% 27,869.80 13.72% 71,553.81 9.95% 76,159.16 11.16% 74,467.89 13.53% (4,605.35) QUAKER STEAK & LUBE - QSL ENTERPRISE 16,844.65 6.48% 18,071.12 7.09% 18,323.17 9.02% 48,955.50 6.81% 52,837.58 7.74% 48,993.09 8.90% (3,882.08) QUAKER STEAK & LUBE - FLORIDA 11,623.10 4.47% 13,095.93 5.14% 12,615.72 6.21% 37,779.69 5.25% 37,200.88 5.45% 33,961.64 6.17% 578.81 QUAKER STEAK & LUBE - QSLPA 17,182.95 6.61% 36,116.93 14.18% 0.00 43,485.79 6.05% 72,120.96 10.57% 0.00 (28,635.17) QUAKER STEAK & LUBE - CANTON QSL 19,121.58 7.36% 0.00 0.00 52,310.91 7.27% 0.00 0.00 52,310.91 QUAKER STEAK & LUBE - CHARLESTON 11,765.10 4.53% 0.00 0.00 31,287.51 4.35% 0.00 0.00 31,287.51 QUAKER STEAK & LUBE - MENTOR QSL 9,952.58 3.83% 0.00 0.00 28,973.94 4.03% 0.00 0.00 28,973.94 QUAKER STEAK & LUBE - QSL DENVER 7,486.19 2.88% 0.00 0.00 20,766.44 2.89% 0.00 0.00 20,766.44

---------------- -------------- ---------------- -------------- ---------------- -------------- ---------------- -------------- ---------------- -------------- ---------------- --------------TOTAL REVENUE 259,879.91 100.00% 254,757.26 100.00% 203,131.34 100.00% 719,315.02 100.00% 682,581.93 100.00% 550,188.22 100.00% 36,733.09

---------------- -------------- ---------------- -------------- ---------------- -------------- ---------------- -------------- ---------------- -------------- ---------------- --------------

OPERATING EXPENSES

SALARY & WAGES 85,616.94 32.94% 62,547.40 24.55% 60,297.10 29.68% 263,865.16 36.68% 191,025.75 27.99% 183,069.12 33.27% 72,839.41

OVERTIME 19.31 0.01% 0.00 0.00 19.31 0.00% 0.00 0.00 19.31

FICA 6,867.59 2.64% 4,840.58 1.90% 4,816.10 2.37% 20,315.44 2.82% 16,078.77 2.36% 16,030.32 2.91% 4,236.67

MEDICARE 1,606.15 0.62% 1,132.07 0.44% 1,126.38 0.55% 4,751.22 0.66% 3,760.38 0.55% 3,749.10 0.68% 990.84

FUTA 22.20 0.01% 23.18 0.01% 22.73 0.01% 783.71 0.11% 616.73 0.09% 567.19 0.10% 166.98

SUTA 309.72 0.12% 282.25 0.11% 258.56 0.13% 6,869.87 0.96% 4,314.70 0.63% 4,413.32 0.80% 2,555.17

W/C INSURANCE 477.33 0.18% 271.47 0.11% 443.63 0.22% 1,268.61 0.18% 974.39 0.14% 1,492.33 0.27% 294.22

EMP BENEFITS - VACATION 10,852.79 4.18% 5,302.47 2.08% 7,132.25 3.51% 13,446.50 1.87% 8,613.73 1.26% 12,544.42 2.28% 4,832.77

EMP BENEFITS - BONUS 4,149.21 1.60% 0.00 0.00 19,363.00 2.69% 30,265.00 4.43% 33,303.00 6.05% (10,902.00)

EMP BENEFITS - SICK PAY 24.50 0.01% 908.73 0.36% 780.51 0.38% 547.83 0.08% 1,399.58 0.21% 1,166.77 0.21% (851.75)

EMP BENEFITS - 401K 942.38 0.36% 748.51 0.29% 743.71 0.37% 2,813.48 0.39% 2,432.07 0.36% 2,434.00 0.44% 381.41

EMP BENEFIT - HEALTH INS 18,588.12 7.15% 15,518.81 6.09% 10,583.08 5.21% 60,271.94 8.38% 41,200.70 6.04% 29,957.12 5.44% 19,071.24

EMP BENEFITS - LIFE&DISB 279.07 0.11% 178.65 0.07% 171.67 0.08% 784.49 0.11% 539.24 0.08% 515.01 0.09% 245.25

EMP BENEFITS - OTHER 194.31 0.07% 0.00 0.00 194.31 0.03% 0.00 (3,000.00) (0.55%) 194.31

OFFICE SUPPLIES 0.00 0.00 53.16 0.03% 279.74 0.04% 188.70 0.03% 453.03 0.08% 91.04 POSTAGE 11.52 0.00% 9.00 0.00% 15.25 0.01% 23.21 0.00% 22.24 0.00% 60.41 0.01% 0.97 TELEPHONE 132.98 0.05% 366.05 0.14% 388.61 0.19% 676.72 0.09% 1,016.20 0.15% 891.41 0.16% (339.48) CELLULAR 827.36 0.32% 472.54 0.19% 491.38 0.24% 2,299.88 0.32% 1,437.88 0.21% 1,510.09 0.27% 862.00 BUILDING REPAIR & MAINT 0.00 0.00 0.00 0.00 0.00 326.79 0.06% 0.00 HARDWARE 0.00 0.00 0.00 0.00 0.00 41.31 0.01% 0.00 TONER CARTRIDGE REFILLS 0.00 0.00 93.28 0.05% 50.88 0.01% 97.50 0.01% 93.28 0.02% (46.62) INTERNET CONNECTION 51.80 0.02% 0.00 63.70 0.03% 277.50 0.04% 190.45 0.03% 277.40 0.05% 87.05 TRAVEL 0.00 0.00 0.00 1,114.29 0.15% 0.00 0.00 1,114.29 PARK,TOLLS,TAXI,MAINT 177.33 0.07% 77.50 0.03% 124.45 0.06% 725.37 0.10% 643.33 0.09% 452.75 0.08% 82.04 MEALS & ENTERTAINMENT 438.47 0.17% 165.29 0.06% 309.92 0.15% 1,949.49 0.27% 1,080.51 0.16% 4,211.49 0.77% 868.98 AIRFARE, HOTEL, CAR RENT 7,098.41 2.73% 3,898.92 1.53% 5,741.29 2.83% 28,042.42 3.90% 14,918.51 2.19% 14,044.00 2.55% 13,123.91 AUTO INSURANCE 890.00 0.34% 550.00 0.22% 550.00 0.27% 2,470.00 0.34% 1,650.00 0.24% 1,650.00 0.30% 820.00 AUTO ALLOWANCE 4,165.00 1.60% 2,992.00 1.17% 2,992.00 1.47% 12,379.00 1.72% 8,976.00 1.32% 8,976.00 1.63% 3,403.00 MILEAGE 0.00 135.20 0.05% 165.60 0.08% 0.00 748.12 0.11% 478.74 0.09% (748.12) FLEET FUEL 3,350.21 1.29% 3,115.37 1.22% 2,501.91 1.23% 10,414.62 1.45% 8,987.39 1.32% 7,327.14 1.33% 1,427.23 TRAVEL - OTHER 620.00 0.24% 283.00 0.11% 283.00 0.14% 1,596.00 0.22% 863.28 0.13% 849.00 0.15% 732.72 PROFESSONAL FEE - LEGAL 0.00 0.00 0.00 0.00 0.00 389.84 0.07% 0.00 PROFESSONAL FEE - MISC 1,257.19 0.48% 0.00 0.00 4,217.47 0.59% 0.00 0.00 4,217.47 ADV - CLASSIFIED 0.00 582.61 0.23% 0.00 0.00 582.61 0.09% 0.00 (582.61) MISC EXPENSES 0.00 0.00 0.00 0.00 0.00 16.96 0.00% 0.00

---------------- -------------- ---------------- -------------- ---------------- -------------- ---------------- -------------- ---------------- -------------- ---------------- --------------TOTAL OPERATING EXPENSES 148,969.89 57.32% 104,401.60 40.98% 100,149.27 49.30% 461,811.46 64.20% 342,623.76 50.20% 328,291.34 59.67% 119,187.70

---------------- -------------- ---------------- -------------- ---------------- -------------- ---------------- -------------- ---------------- -------------- ---------------- --------------0.00

OTHER EXPENSES 0.00 DEPR EXP - FURN & EQUIP 178.51 0.07% 149.22 0.06% 218.61 0.11% 398.92 0.06% 447.64 0.07% 655.76 0.12% (48.72) RENT 0.00 0.00 0.00 450.00 0.06% 0.00 0.00 450.00

---------------- -------------- ---------------- -------------- ---------------- -------------- ---------------- -------------- ---------------- -------------- ---------------- --------------TOTAL OTHER EXPENSES 178.51 0.07% 149.22 0.06% 218.61 0.11% 848.92 0.12% 447.64 0.07% 655.76 0.12% 401.28

---------------- -------------- ---------------- -------------- ---------------- -------------- ---------------- -------------- ---------------- -------------- ---------------- --------------

TOTAL EXPENSES 149,148.40 57.39% 104,550.82 41.04% 100,367.88 49.41% 462,660.38 64.32% 343,071.40 50.26% 328,947.10 59.79% 119,588.98---------------- -------------- ---------------- -------------- ---------------- -------------- ---------------- -------------- ---------------- -------------- ---------------- --------------

NET PROFIT (LOSS) 110,731.51 42.61% 150,206.44 58.96% 102,763.46 50.59% 256,654.64 35.68% 339,510.53 49.74% 221,241.12 40.21% (82,855.89)

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Page 48: Growing a Family Business David & Maureen Grimaud Enterprises, Inc

GROWING BEYOND 50 UNITS

People, the Essential Element of Growth

• Get the First 50 Right * The Model – PLAN (CORE VALUES, CULTURE, BALANCE, IMPLEMENTING CHANGE) * The Brands * THE PEOPLE

• P.P.S.F – Focus on People

• P’s- Mind Them• Q’s- Questions

• THANK YOU FOR YOUR TIME !!