gse e2e itam approach - gse belux

®

IBM Software Group

© 2010 IBM Corporation

An E2E integrated approach to IT Asset Management

Carmen CesIT Specialist SWG Tivoli, IBM

IBM Software Group

2IBM Confidential © 2010 IBM Corporation

Agenda

� What is IT Asset Management?

� Why Business needs it?

� Business Priorities – segments descriptions and

systems needs

�Centralized Asset Management for IT System

�Platform Asset Discovery & Inventory Tools

IBM Software Group


What is an asset?

Structures Electrical Environmental Lighting Phys Security Transport LandscapingFacilit

y

Network Voice MainframeStorageWirelessApplications Distributed SoftwareDesktop Mobile

I. T

.

Roads PipelinesRails

Lin

ear

Bridges

BusesShips Trucks Aircraft MilitaryTrains / Rolling Stock

Tra

nsp

ort

Space Navigation Avionics Engines

Power

TransmissionCabling Water

Distribution

Waste &

Treatment

Meters &

Measurement

Uti

liti

es

Tools

Gen

era

l

Signalling Keys Support Equip Manufacturing RecreationSafety &

Survival GearMilling

PersonalSecurity

Reta

il

ATM / POSScales &

Measurement RFIDVaults

& Safes

Microwave

& Satellite

Co

mm

Fiber Optics Wire Poles

OffshoreTurbines Reactors

En

erg

y

Fire

Suppression

Ventilation DrillingBoilers GeneratorsWind Turbines Solar

Calibrated Equip

Lif

e S

ci

Medical

Supplies

Compressed

Cylinders

PharmaceuticalsLab Equipment

Any (Piece of) Equipment or Facility that plays a Key Role in the Core Business of an Enterprise

COSTCOST

CONTRACTCONTRACT

IBM Software Group


What is IT Asset Management?

HW Cost Trends SW Cost Trends Labor Cost Trends

More accurate Visibility and Control over Assets and their Impact to the Business cost and risks

IT Asset Management(Financial Perspective)

Software Asset Management

Software License Mgmt

Hardware Asset Management

Asset Lifecycle Management

Plan(Configuration Item Lifecycle)

Acquire Deploy Maintain Retire

IBM Software Group


Every Business Needs IT Asset Management

“Enterprises

that begin an IT

asset

management

program

experience up to

a 30% reduction

in costs the first

year... and

continue

savings of 5-

10% for the next

5 years” –

Gartner

What do I have?

Where is it?

Taking Control of your IT Assets helps:

Who is using it?

How is it used?

Am I compliant?

What value does it

provide the business?

What does it cost?

How is it configured?

Who is the vendor?

What is the current status?

VisibilityVisibility and ControlControl over Assets and their Impact to the Business

Invoice reconciled?

Who owns it?

PEOPLEPEOPLE

INFORMATIONINFORMATIONPROCESSESPROCESSES

TECHNOLOGYTECHNOLOGY

�� REDUCE COST REDUCE COST

Avoid software over-purchases and financial impact of failed license compliance audits, while maximizinglifetime productive value of IT assets

�� MANAGE RISKMANAGE RISK

Mitigate compliance risk

�� IMPROVE SERVICEIMPROVE SERVICE

Ensure IT assets deliver most optimal service to the business. Align IT with the business.

IBM Software Group


IT Asset Management Business Priorities

IT Asset

Management

Software Asset

Management

Asset

Lifecycle

Manag

em

entF

inancia

l

Manag

em

ent

Audit Readiness

Accurate Inventory SW License Management

Purchasing

Maintenance

Disposal

Vendor Audits Internal Audits

Vendor Contracts

Warrantees

Leases

Service Agreements

Asset Costs

Business Services Costs

Total Cost ofOwnership

IT Asset ManagementIT Asset Management

Software Asset Management

Software License Management

Hardware Asset Management

IT Asset Lifecycle

SW Contracts License Cost

Stock Levels

Issues & Transfers

Contracts Costs

VisibilityVisibility and ControlControl over Assets and their Impact to the Business

Licensing is complex, managing it is difficult

Looking at cost effectiveness of your software dollars spent

Vis

ibility

and C

ontro

l of a

ll IT A

ssets

thro

ugh th

eir life

cycle

Reduce T

CO

of IT

Assets

, unders

tand s

erv

ice u

se a

nd a

llocate

cost

IBM Software Group


IT Asset Lifecycle Management

IT Asset

Management

Software Asset

Management

As

se

t L

ife

cyc

le

Ma

na

gem

en

tFin

an

cia

l

Ma

na

ge

men

tAudit

Readiness

Business Need:Business Need:

� Improve visibility and control of all IT assets through their lifecycle

� Obtain accurate asset data to enable appropriate and timely action

across the business

Business Drivers:Business Drivers:

� Streamline purchasing and contract management

� Improve planning capability

� Improve asset utilization by extending it’s life

� Improve employee/customer service

� Optimize energy efficiency of assets

Business Value Delivered:Business Value Delivered:

� Reduce IT asset cost through visibility and control

� Increase time-to-value with ITAM best practices

� Maximize lifetime productive value of assets

� Improve efficiency through role drive UI and workflow

� Better IT service that meets increasing business demand

Main Questions:Main Questions:

� Do I know what assets I own?� Where are they located?� Are we tracking IMAC’s?� Are assets being maintained and

is maintenance being done properly?

� Am I abiding by corporate and governmental procedures and standards? – Ex (disposal)

Technology:Technology:

�(Centralized system) Asset Management for IT

Improve Visibility and Control of all IT Assets through their lifecycle

IBM Software Group


� Processes to ensure standardize committed ROI

� Creation of assets via

procurement, inventory

or vendor data

� Asset assignment

� Asset tracking

� Notification of asset

receipt to end user

� Built-in tools to add

asset attributes based

on Asset Type

� Utilize Service Desk to

create deployment

service tickets

� Implement support infrastructure and process to enhance productivity and

satisfaction

� Standard Install,

Move, Add, Change

(IMAC)

� Asset reconciliation

� Risk assessment

� Software license

compliance

� Govern changes &

control configurations

� Track warranty and

contract renewals

� Align IT to corporate strategy

� Plan technology for

new initiatives

� Plan technology

refresh

� Plan for asset

purchase or lease

� Negotiate vendor

contracts

� Check inventory and

plan for asset reuse

� Determine asset

reliability

� Support IT budgeting

� Negotiate agreements to maximize value

� Manage contracts with

vendors

� Procurement

� Approvals of PRs and

POs

� Receive assets

� Validate invoices

� Manage hardware

leases

� Line of Business

support

Asset Management for IT System to manage the IT Asset LifecycleVisibility and Control over Assets and their Impact to the Business

� Provide for orderly

disposition of assets: disposed, auctioned, donated and employee purchase

� Manage end of life

� Track end of life

options

� Adhere to regulatory

requirements

� Manage disposed

assets

� Provide finance with

accurate end of life

data

Plan

(Configuration Item Lifecycle)

Acquire Deploy Maintain Retire

IT Assets in Operational or Productive Use

The asset lifecycle functionality permits the tracking and management of IT assets through initial request, approval, procurement, contract, receipt, inventory, deployment, asset installs-moves-adds-changes (IMACs), and retirement.

IBM Software Group


Software Asset Management & Audit Readiness

IT Asset

Management

Software Asset

Management

Asse

t L

ife

cycle

Ma

na

ge

men

tFin

an

cia

l

Ma

na

ge

men

tAudit

Readiness

Business Need:Business Need:

� Get a grip on:

� Purchased software contracts, lease and maintenance agreements

� Understand licenses and their relationship to contracts

� Accurate information about deployed software inventory, software

usage and associated hardware environment in both distributed and

mainframe environments

Business Drivers:Business Drivers:

� Centralized management of all contracts, licenses and inventory for all vendors

� One solution for all vendors, contract and license types

� Identification, redistribute or cancel licenses of no and low use software

� Reduce business risk due to vendor-specific software audits & support

requirements of internal audits

� Strong vendor contract negotiation leverage

� Leverage new technologies without increasing business expense or risk

(multi-core processors, virtual machines, cloud computing)

� Comply with Sarbanes-Oxley Act Section 404, ISO/IEC 19770

Business Value Delivered:Business Value Delivered:

� Software Cost Management; reduce software budget

� Mitigate audit risk & Cost avoidance of unplanned license compliance penalties

� Reduce costs to conduct internal / vendor audits

Main Questions:Main Questions:

� What am I entitled to?� What’s deployed in my

environment?� Am I over or under purchased?� Am I using the software that I

have deployed?� Are my contracts and purchase

agreements efficient?� When do my leases, warrantees

and support agreements expire?

Technology:Technology:�(Centralized system)

• Asset Management for IT

� Discovery & Inventory tools:

• Asset Discovery (for Distributed)

• Asset Discovery (for zOS)

Reduce IT costs by rationalizing the software portfolio, tracking software and hardware assets, and managing software costs

IBM Software Group


IT Asset

Mgmt

Plan

Acquire

Deploy

Maintain

Retire

Hardware

Softw

are

Oth

er

Centralized Asset Management for IT System

AuthorizedAssets

DiscoveredAssets

Asset Management for IT System(IT Asset Lifecycle + full Software Asset Management (Sw License Mgmt)

Rules Based

Reconciliation

Other Sources

Finance

Human Resources

Contracts

Procurement

Reporting &

AnalysisAsset Discovery

(for zOS)

Asset Discovery

(for Distributed)

Discovery

Services

Enterprise

Applications

Inte

gra

tion

One-stop-shop to manage assets and all its related information – HW, SW Licenses, Contracts, Procurement, Inventory, etc

Contract Management (Record and manage all contracts for SW, Leases, Warranties, Maintenance)

License Management (Record licenses entitlements, supporting multiple license metrics and report on audits)

Asset Management (Track all IT assets, locations and changes, and reconciliation/audit – deployed versus authorized/entitle)

Procurement Management & Inventory Management

IBM Software Group


• Easy Customizable Interface (role based)• Real-time Key Performance Indicators – based dashboards• Configurable graphical representation• Tools offers to application designer WYSIWYG and Workflow Designers and Extensible database and Reporting

IBM Software Group


Asset Discovery Tool for DistributedAsset Discovery Tool for distributed platforms (Windows, AIX, HP, Sun, Linux, zLinux) that helps maintain an up-to-date inventory of installed distributed software and hardware as well as software use data when required.

� Software Discovery needs to be designed specifically for the complexity of distributed environment

� Virtualization technologies like VMware� Different partitioning technologies � New chip technologies multi-core processors : generated appear creative

metrics like IBM PVU� Need to report on sub-capacity� Handles exclusion for special circumstances� Shared file system support� Products bundles

� Needs Hardware information & Software Discovery and Identification� Share the Software Catalog with the Asset Management for IT System

(KB collection of information about software products, their components, pricing dependencies and

hierarchy between them and the means to discover them) & tools for building content locally

� Integration with the Asset Management for IT System for license management

IBM Software Group


Concept: Sub-Capacity Overview

Server with 8 IFLs

1 43 52 6 7 8

1 2 3 4 5 6 1 2

z/VM Linux

1 2 3 4 1 2 3 1 2

MQMQ MQMQ

Linux 1 Linux 2 Linux 3

WASWAS WASWAS

WASWAS - License for 8 engines

MQMQ – License for 8 engines

Full Capacity

Cores to be licensed: 1 IFL (Integrated Facility for Linux) processor or 1 CP (Central Processor/General Purpose Processor) = 1 Processor Core

Sub-Capacity

Server with 8 IFLs

1 43 52 6 7 8

1 2 3 4 5 6 1 2

z/VM Linux

1 2 3 4 1 2 3 1 2

MQMQ MQMQ

Linux 1 Linux 2 Linux 3

WASWAS WASWAS

WASWAS - License for 4 engines

MQMQ – License for 5 engines

(Customer is only using SW)

IBM Software Group


IBM Software Group


Bundle support

� Software products are often made of multiple, interoperating components, possibly installed on different systems

� A bundle is composed by multiple components, which may also be purchased as

part of other products

� Information on components of bundle and their pricing dependencies needs to be available and open for its definition

IBM Software Group


IBM Software Group


z/OS is different from Distributed, so a specialized tool is needed

DASD1Datasets / Modules

ZOS1 ZOS2 ZOS3 ZOS4SYSPLEX1

MACHINE1 MACHINE2

DASD2

Datasets / Modules

LPAR1 LPAR2 LPAR3 LPAR4

� No “z/OS registry”

� Products are shared by many users / business units (so inspecting license versus deployment is not sufficient)

� Products can be installed on one z/OS image and used from others

� z/OS products normally have numerous modules that can be used independently

i.e. not sufficient to just discover / monitor the main product module

� Large sites have over 6 million modules - IBM products, ISV products and customer applications

Asset Discovery Tool for Mainframe

IBM Software Group


Asset Discovery Tool for MainframeTo help with the tasks to controlling z/OS Software Charges

Asset Discovery Tool for mainframe platform provides discovery, monitoring and reporting to understand z/OS product and product usage trends & details.

� Reports on where (systems, datasets) products are deployed and who (jobs/userid) is using them

� Detect products that are no longer being used and can be dropped

� Detect opportunities for product consolidation (versions, product machine/system coverage…)

� Sub-capacity license optimization� Reduce unexpected outages - Product migrations made easier & cleaner having the information that shows who (userid, job name, account code) is the products and from where (datasets, LPARs)

In order to do this, you need to be able to inspect product usage details!

� Integration with the Asset Management for IT System for license management

IBM Software Group


Product Usage Details

� Which products are installed

� Vendors, Product Titles, Features, Modules

� Versions, Releases, Maintenance levels

� PID, S&S PID, Entitlement ID

� Where the products are installed & used

� Regions, Machines, LPARs, SMF ID, Storage Volumes, Datasets

� Who is using the products

� Job names, Users, Account Codes

� When the products are being used

� Monthly periods

� What products can potentially be consolidated

� Trend graphs with drill down to show who is using the product

IBM Software Group


Shows what Product Versions are installed

IBM Software Group


Product Usage Trend reports

highlight products that can

potentially be dropped /

consolidated.

� Drill down to see who is

using the product

� Chart has a logarithmic

scale so trends from

multiple metrics can be

shown together

� Need ongoing usage

monitoring to detect trends

IBM Software Group


IBM Software Group


Centralized Asset Management for IT System

License Management & Audit perspective:

� Provides a single platform to manage software license entitlements

� Different license metrics support like Install/Seats, Points, Processors & Cores, Processor Value Unit, MSU, etc

� Manage Core Multiplier Groups

�View all the deployed installed software instances collected by all the discovery services tools, consolidated.

IBM Software Group


IBM Software Group


IBM Solution for IT Asset Management

IBM IT Asset Management Solution portfolio:

� Centralized IT Asset Management System:

�Tivoli Asset Management for IT

� Asset Discovery & Inventory

�Tivoli Asset Discovery for z/OS

�Tivoli Asset Discovery for distributed

IBM Software Group


Thank You

MerciGrazie

Gracias

Obrigado

Danke

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