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INDEX:-

1. INTRODUCTION TO BPO

2. COMPANIES :-

a) GENPACT

b) WIPRO

c) MPHASIS

d) IGATE

e) IENERGIZER

f) HINDUJA GLOBAL SOLUTION

g) IBM DAKSH

h) WNS

i) HCL

j) COGNIZANT

3. CONCLUSION


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Genpact Limited was formerly aGEowned company called GE Capital

International Services orGECIS.New name, Genpact, conveys the business impact

company generate for our clients. It operates from India, China, Guatemala,

Hungary, Mxico, Morocco, the Philippines, Poland, the Netherlands, Romania,

Spain, South Africa, Australia, UAE, Brazil, Kenya, and the United States.Currently itemploys over 58,500+ people in various locations providing services in over 25

languages on a 24/7 basis.

Genpact's services covers finance and accounting,analytics&

research,financial risk management,supply chain,procurement, enterprise

application services, and IT information services. Genpact serves clients in various

industries including banking and financial services, insurance, capital markets,

healthcare, life sciences, consumer goods, retail, aerospace, automotive, energy, hi

tech, transportation and logistics, as well as hospitality.

Genpact limited successfully listed on the NYSE (New York stock exchange) in

August 2007 under the trading symbol G. It manages over 4,000 processes for

more than 400 clients world wide and also follows SEP (smart enterprise process).

Recruitment process

SELECTION PROCEDURE - Every candidate who wants to work for Genpact

undergoes a rigorous selection process where it select people who view the BPO

industry as a serious career option. Depending on the job profile, genpact test

people on domain knowledge, communication skills and analytical abilities. It looks

for individuals who have the required functional knowledge, communication skills, an

attitude to learn and readiness to align with our values of leadership, performance,
http://en.wikipedia.org/wiki/GEhttp://en.wikipedia.org/wiki/GEhttp://en.wikipedia.org/wiki/GEhttp://en.wikipedia.org/wiki/GECIShttp://en.wikipedia.org/wiki/GECIShttp://en.wikipedia.org/wiki/GECIShttp://en.wikipedia.org/wiki/Analyticshttp://en.wikipedia.org/wiki/Analyticshttp://en.wikipedia.org/wiki/Analyticshttp://en.wikipedia.org/wiki/Financial_risk_managementhttp://en.wikipedia.org/wiki/Financial_risk_managementhttp://en.wikipedia.org/wiki/Financial_risk_managementhttp://en.wikipedia.org/wiki/Supply_chainhttp://en.wikipedia.org/wiki/Supply_chainhttp://en.wikipedia.org/wiki/Supply_chainhttp://en.wikipedia.org/wiki/Procurementhttp://en.wikipedia.org/wiki/Procurementhttp://en.wikipedia.org/wiki/Procurementhttp://en.wikipedia.org/wiki/Procurementhttp://en.wikipedia.org/wiki/Supply_chainhttp://en.wikipedia.org/wiki/Financial_risk_managementhttp://en.wikipedia.org/wiki/Analyticshttp://en.wikipedia.org/wiki/GECIShttp://en.wikipedia.org/wiki/GE


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passion, motivation, teamwork, integrity and respect, which are vital to the Genpact

culture and the way it work.

Sources of recruitment

Recruitment through external agencies, colleges, universities, etc.

Internal recruitment called as parichay at Genpact.

Hiring graduates, under graduates, and professionals as per requirement .

Hiring process

There are 3 rounds in the Genpact Hiring Session.

1.Aptitude

2.GD

3.Personal Interview

Wipro BPO is amongst Indias most Admired and Respected Brands for almost 60

years. The company led by the iconic Mr. Azim Premji, has businesses include IT,BPO, Consumer Goods, Infrastructure, Eco Energy,etc.The company has presencein Greater Noida, Mumbai,New Delhi, Navi Mumbai, Kolkata, Pune,Chennai,Hyderabad, Bangalore, China, Japan, Romania, Poland, Brazil, US,Philippines and Australia. It is headquartered inBangalore, Karnataka, India. As of2012, the company has approximately 140,000 employees with global centers in 54countries. Wipro is thesecond largest India-based IT services companyby 2012revenues. Wipro entered into the technology business in 1981 and today. ITrevenues stood at $ 5.9 billion for the year ended March 31, 2012 with a repeatbusiness ratio of over 95%.The business model at Wipro Technologies Ltd is an industry aligned customer

facing model which gives greater understanding of customers businesses to buildindustry specific solutions.
http://en.wikipedia.org/wiki/Bangalore,_Karnatakahttp://en.wikipedia.org/wiki/Bangalore,_Karnatakahttp://en.wikipedia.org/wiki/Bangalore,_Karnatakahttp://en.wikipedia.org/wiki/Information_technology_in_India#Recent_developmenthttp://en.wikipedia.org/wiki/Information_technology_in_India#Recent_developmenthttp://en.wikipedia.org/wiki/Information_technology_in_India#Recent_developmenthttp://en.wikipedia.org/wiki/Information_technology_in_India#Recent_developmenthttp://en.wikipedia.org/wiki/Bangalore,_Karnataka


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Recruitment process

SELECTION PROCEDURE - Every candidate who wants to work for Wipro undergoesa rigorous selection process where it select people based on selective profile:

1. Good verbal / written communication skills2. Readiness to work in night shifts3. Age : 18yrs - 45 yrs4. Must have basic computer knowledge5. Final year students or pass-outs of Graduation / PostGraduation (All courses except for MCA and MBA)6. Among B.Techs, ONLY looking at Computer

Science, Electronics, Electrical, and Instrumentationstreams.


Recruitment mainly through off-campus, walk-in-interview.

Hiring graduates, under graduates, and professionals as per

requirement.

Hiring process

The selection would comprise 4 rounds of interview out of which the first 3 rounds

will be elimination rounds.

1. Basic screening Round

2. HR Interview

3. Voice Assessment

4. Written Technical Test

Candidates who clear all these rounds would be offered appointment on the sameday.


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MphasiS is an IT services company owned byHewlett-Packardand headquartered

inBangalore,India. MphasiS is ranked 7 in India IT companies and overall 165

byFortune India 500in 2011 with more than 40,000 employees as of 2012. The

company has 29 offices in 14 countries with delivery centers in India, Sri Lanka,

China, North America and Europe. MphasiS (then, MphasiS BFL Limited) was

formed in June 2000 after the merger of the US-based IT consulting company

MphasiS Corporation (founded in 1998) and the Indian IT services company BFL

Software Limited (founded in 1992). MphasiS Corporation was founded in 1998

inSanta Monica,CaliforniabyJerry Raoand Jeroen Tas. MphasiS marked $1 billion

in revenues and registered a consolidated revenue of Rs 5,037 crore ($1,099.3

million) for the year ended October 31, 2010 becoming the sixth Indian IT company

to do that. MphasiS is engaged in providing information technology services to its

customers around the world. MphasiS provides integrated solutions that include

business process outsourcing, infrastructure technology, and application services.

Recruitment process

SELECTION PROCEDURE - MphasiS is selective when it comes to quality talent. Its

campus hiring team ensures that we induct right talent into the organization. It hire

only from top technology and business schools in India. The Institutes are decided

based on indigenous evaluation criteria. The candidates from technology schools,

applying to MphasiS are filtered based on a minimum average academic score of

60% in their course program.


Hire bachelors and masters candidates from Engineering streams andMasters from the Computer Application and Business Management

courses for various roles in the organization. Recruitment through both on & off campus.
http://en.wikipedia.org/wiki/Hewlett-Packardhttp://en.wikipedia.org/wiki/Hewlett-Packardhttp://en.wikipedia.org/wiki/Hewlett-Packardhttp://en.wikipedia.org/wiki/Bangalorehttp://en.wikipedia.org/wiki/Bangalorehttp://en.wikipedia.org/wiki/Bangalorehttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Fortune_India_500http://en.wikipedia.org/wiki/Fortune_India_500http://en.wikipedia.org/wiki/Fortune_India_500http://en.wikipedia.org/wiki/Santa_Monicahttp://en.wikipedia.org/wiki/Santa_Monicahttp://en.wikipedia.org/wiki/Santa_Monicahttp://en.wikipedia.org/wiki/Californiahttp://en.wikipedia.org/wiki/Californiahttp://en.wikipedia.org/wiki/Californiahttp://en.wikipedia.org/wiki/Jerry_Raohttp://en.wikipedia.org/wiki/Jerry_Raohttp://en.wikipedia.org/wiki/Jerry_Raohttp://en.wikipedia.org/wiki/Jerry_Raohttp://en.wikipedia.org/wiki/Californiahttp://en.wikipedia.org/wiki/Santa_Monicahttp://en.wikipedia.org/wiki/Fortune_India_500http://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Bangalorehttp://en.wikipedia.org/wiki/Hewlett-Packard


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Hiring processApplicants will be processed through the below elimination rounds:

1: Aptitude Test2: Psychometric Tests3: Personal Inter4 : Communication Test

Successful candidates will be issued a Letter of Intent. They will be contacted whenthe training batches are scheduled. Candidates will be given permanent offer letterson joining the company on the scheduled date, subject to achieving compliance tojoining documentation.

iGATE(NASDAQ:IGTE) is an Americanmultinational corporationwhichprovidesinformation technology,consultingand BPO services. It is headquarteredinFremont, California, USA.

Customers include companies in banking & financial services; insurance &healthcare; life sciences; manufacturing, retail, distribution & logistics; media,

entertainment, leisure & travel; communication, energy & utilities; federalgovernment; and independent software vendors across the Americas, Europe-Middle East-Africa (EMEA) and Asia-Pacific.

In 2011, iGATE merged with another Indian IT services firmPatni ComputerSystemsin a Rs 5,560crore(approx. $1 bn) deal.

iGATE is the brand name of iGATE Corporation and its subsidiaries.

iGATE provides full-spectrum consulting, technology and business process

outsourcing, and product & engineering solutions. In a crowded and intensely

competitive marketplace for such offerings,it has built a reputation and core

differentiating attribute around our unique Business Outcomes-based model. Armedwith over three decades of IT Services experience and our distinctive philosophy of
http://en.wikipedia.org/wiki/NASDAQhttp://en.wikipedia.org/wiki/NASDAQhttp://en.wikipedia.org/wiki/NASDAQhttp://www.nasdaq.com/symbol/igtehttp://www.nasdaq.com/symbol/igtehttp://www.nasdaq.com/symbol/igtehttp://en.wikipedia.org/wiki/Multinational_corporationhttp://en.wikipedia.org/wiki/Multinational_corporationhttp://en.wikipedia.org/wiki/Multinational_corporationhttp://en.wikipedia.org/wiki/Information_technologyhttp://en.wikipedia.org/wiki/Information_technologyhttp://en.wikipedia.org/wiki/Information_technologyhttp://en.wikipedia.org/wiki/Information_technology_consultinghttp://en.wikipedia.org/wiki/Information_technology_consultinghttp://en.wikipedia.org/wiki/Information_technology_consultinghttp://en.wikipedia.org/wiki/Fremont,_Californiahttp://en.wikipedia.org/wiki/Fremont,_Californiahttp://en.wikipedia.org/wiki/Fremont,_Californiahttp://en.wikipedia.org/wiki/Patni_Computer_Systemshttp://en.wikipedia.org/wiki/Patni_Computer_Systemshttp://en.wikipedia.org/wiki/Patni_Computer_Systemshttp://en.wikipedia.org/wiki/Patni_Computer_Systemshttp://en.wikipedia.org/wiki/Crorehttp://en.wikipedia.org/wiki/Crorehttp://en.wikipedia.org/wiki/Crorehttp://en.wikipedia.org/wiki/Crorehttp://en.wikipedia.org/wiki/Patni_Computer_Systemshttp://en.wikipedia.org/wiki/Patni_Computer_Systemshttp://en.wikipedia.org/wiki/Fremont,_Californiahttp://en.wikipedia.org/wiki/Information_technology_consultinghttp://en.wikipedia.org/wiki/Information_technologyhttp://en.wikipedia.org/wiki/Multinational_corporationhttp://www.nasdaq.com/symbol/igtehttp://en.wikipedia.org/wiki/NASDAQ


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Accountable for Clients Business powered by the iTOPS (Integrated Technology

and Operations) platform, our multi-location global organization consistently delivers

effective solutions to over 300 active global clients, including a large number of

Fortune 1000 companies.

A diversified, well-trained and motivated talent pool of over 27000 people workscohesively to deliver solutions based around a mature global delivery model toclients across the Americas, Europe- Middle East-Africa (EMEA) and Asia-Pacific.Despite the reach and global-spanning capabilities of our delivery centers, we arelarge enough to be resourceful and small enough to be flexible, making us one of themost dynamic and highly adaptable IT service giants.

Igate portfolio of services includes application development and management,verification & validation, enterprise application solutions, infrastructure management,customer interaction services & business process outsourcing, product &

engineering solutions, and business & technology consulting.

Over 4000 fresh engineering and post-graduate students from

Indias top universities/institutes are recruited every year. Senior managers across all

verticals and practice areas are part of the carefully chosen recruitment panel and

ensure that iGATE taps the best available talent on campuses.A well-channelized

recruitment process on the various campuses consists of aptitude tests and personal

interviews. Additionally, initial pre-placement talks are held at each of the earmarked

campuses.The students should have 60% and above in academics in 10th, 12th &

degree. Should have no gaps in education. Candidates can have not more than 1active backlog.

IF a candidate gets selected, they need to comply with the following terms:

1: Sign a 2-year service agreement.

2:Work in any of the companys offices in India.

3: The candidates must be willing to work in any of the service lines


Visit select science colleges across the country to recruit. Hire BSc/BCA graduates specializing in ComputerScience /

InformationTechnology / Electronics / Physics / Chemistry / Maths.


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Hiring process

There are 3 rounds in the iGATE Hiring Session:

1. Written test2. Mail writing/Essay writing3. Technical and HR

Successful candidates will be issued a Letter of Intent within 5 days.

Cognizant Technology Solutions Corp. is an Americanmultinationalprovider of

custom I.T,consulting and BPO services. It is headquartered inTeaneck,New

Jersey, USA. Cognizant is included in theNASDAQ-100and theS&P 500indices.

Originally founded as an in-house technology unit ofDun & Bradstreetin 1994,

Cognizant started serving external clients in 1996. Cognizant'sIPOwas launched in

1998, after a series of corporate splits and restructures of its parent companies.

During thedot com bust, it grew by accepting the application maintenance work that

the bigger players were unwilling to perform. Gradually, it ventured into application

development, complexsystems integrationand consulting work.

Cognizant saw a period of fast growth during the 2000s, becoming a Fortune 500company in 2011. In 2011, theFortune magazinenamed it as the world's third most

admired IT services company afterAccentureandIBM. Cognizant provides

information technology, consulting and BPO services. These include business &

technology consulting,systems integration, application development & maintenance,

IT infrastructure services, analytics, BI(business-intelligence),data

warehousing,CRM, supply chain management, engineering & manufacturing

Solutions,ERP,R&Doutsourcing, and testing solutions

Cognizant BPO is One of the fastest growing business units within the Cognizant

umbrella, providing varied solutions such as Analytics, Finance & Accounts, Data
http://en.wikipedia.org/wiki/Multinational_corporationhttp://en.wikipedia.org/wiki/Multinational_corporationhttp://en.wikipedia.org/wiki/Multinational_corporationhttp://en.wikipedia.org/wiki/Teaneck,_New_Jerseyhttp://en.wikipedia.org/wiki/Teaneck,_New_Jerseyhttp://en.wikipedia.org/wiki/Teaneck,_New_Jerseyhttp://en.wikipedia.org/wiki/New_Jerseyhttp://en.wikipedia.org/wiki/New_Jerseyhttp://en.wikipedia.org/wiki/New_Jerseyhttp://en.wikipedia.org/wiki/New_Jerseyhttp://en.wikipedia.org/wiki/NASDAQ-100http://en.wikipedia.org/wiki/NASDAQ-100http://en.wikipedia.org/wiki/NASDAQ-100http://en.wikipedia.org/wiki/S%26P_500http://en.wikipedia.org/wiki/S%26P_500http://en.wikipedia.org/wiki/S%26P_500http://en.wikipedia.org/wiki/Dun_%26_Bradstreethttp://en.wikipedia.org/wiki/Dun_%26_Bradstreethttp://en.wikipedia.org/wiki/Dun_%26_Bradstreethttp://en.wikipedia.org/wiki/Initial_public_offeringhttp://en.wikipedia.org/wiki/Initial_public_offeringhttp://en.wikipedia.org/wiki/Initial_public_offeringhttp://en.wikipedia.org/wiki/Dot-com_bubblehttp://en.wikipedia.org/wiki/Dot-com_bubblehttp://en.wikipedia.org/wiki/Dot-com_bubblehttp://en.wikipedia.org/wiki/Systems_integrationhttp://en.wikipedia.org/wiki/Systems_integrationhttp://en.wikipedia.org/wiki/Systems_integrationhttp://en.wikipedia.org/wiki/Fortune_(magazine)http://en.wikipedia.org/wiki/Fortune_(magazine)http://en.wikipedia.org/wiki/Fortune_(magazine)http://en.wikipedia.org/wiki/Accenturehttp://en.wikipedia.org/wiki/Accenturehttp://en.wikipedia.org/wiki/Accenturehttp://en.wikipedia.org/wiki/IBMhttp://en.wikipedia.org/wiki/IBMhttp://en.wikipedia.org/wiki/IBMhttp://en.wikipedia.org/wiki/Systems_integrationhttp://en.wikipedia.org/wiki/Systems_integrationhttp://en.wikipedia.org/wiki/Systems_integrationhttp://en.wikipedia.org/wiki/Data_warehousinghttp://en.wikipedia.org/wiki/Data_warehousinghttp://en.wikipedia.org/wiki/Data_warehousinghttp://en.wikipedia.org/wiki/Data_warehousinghttp://en.wikipedia.org/wiki/Customer_relationship_managementhttp://en.wikipedia.org/wiki/Customer_relationship_managementhttp://en.wikipedia.org/wiki/Customer_relationship_managementhttp://en.wikipedia.org/wiki/Enterprise_resource_planninghttp://en.wikipedia.org/wiki/Enterprise_resource_planninghttp://en.wikipedia.org/wiki/Enterprise_resource_planninghttp://en.wikipedia.org/wiki/Research_and_developmenthttp://en.wikipedia.org/wiki/Research_and_developmenthttp://en.wikipedia.org/wiki/Research_and_developmenthttp://en.wikipedia.org/wiki/Research_and_developmenthttp://en.wikipedia.org/wiki/Enterprise_resource_planninghttp://en.wikipedia.org/wiki/Customer_relationship_managementhttp://en.wikipedia.org/wiki/Data_warehousinghttp://en.wikipedia.org/wiki/Data_warehousinghttp://en.wikipedia.org/wiki/Systems_integrationhttp://en.wikipedia.org/wiki/IBMhttp://en.wikipedia.org/wiki/Accenturehttp://en.wikipedia.org/wiki/Fortune_(magazine)http://en.wikipedia.org/wiki/Systems_integrationhttp://en.wikipedia.org/wiki/Dot-com_bubblehttp://en.wikipedia.org/wiki/Initial_public_offeringhttp://en.wikipedia.org/wiki/Dun_%26_Bradstreethttp://en.wikipedia.org/wiki/S%26P_500http://en.wikipedia.org/wiki/NASDAQ-100http://en.wikipedia.org/wiki/New_Jerseyhttp://en.wikipedia.org/wiki/New_Jerseyhttp://en.wikipedia.org/wiki/Teaneck,_New_Jerseyhttp://en.wikipedia.org/wiki/Multinational_corporation


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Management, Data Processing and Customer Support across multiple industry

segments such as Banking & Financial Services, Life Sciences, Healthcare, Energy

& Utility, Manufacturing & Logistics, Telecommunications and Information, Media &

Entertainment. Cognizant BPO practice provides immense growth opportunities for

freshers who have a passion and commitment to make a difference to their careers

Recruitment process

SELECTION PROCEDURE: Every candidate who wants to work for cognizant

undergoes a rigorous selection process where it select people who view the BPO

industry as a serious career option. Depending on the job profile, Cognizant test

people on domain knowledge, communication skills and analytical abilities and

based on selective profile:

No standing arrears (both at the time of appearing for the test and atthe time of joining)

Minimum of 10+2+3 years education pattern is mandatory (10+2+3Year Diploma courses with no standing arrears also eligible).

Willingness to work night shifts is mandatory. 50% consistency from X std.


Hire UG/PG specializing in Arts, Commerce, Science, BusinessAdministration, Business Management and Hotel Managementstudents.

Recruitment through external agencies, colleges, universities, etc.

Hiring process

There are 5 rounds in the Cognizant Hiring Session:

Written Aptitude Test

Group Discussion

Interview

Ops Interview

Communication Interview


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Salary

Voice: Rs 140,000 RS 160,000 per annum + night shift allowance

Non Voice: Rs 120,000 per annum+ night shift allowance

Transportation facility will be provided for the employees

About

HCL Enterprise is a 32-year-old leading Global Technology and IT enterprise, with

USD 5.0 billion revenue, 59,000 professionals and operations spanning 20 countries.

The 3-decade-old enterprise, founded in 1976, is one of India's original IT garage

startups. Its range of offerings spans Product Engineering, Custom & Package

Applications, Business Process Outsourcing, IT Infrastructure Services, IT

Hardware, Systems Integration, and distribution of ICT products. Since its inception,

HCL Enterprise has grown to become what it is today under the strong leadership

and guidance of Shiv Nadar (Founder, Chairman and Chief Strategy Officer). HCL

Enterprise comprises two companies listed in India, namely HCL Infosystems(www.hclinfosystems.in) and HCL Technologies (www.hcltech.com). HCL

Infosystems deals with hardware, system integration, network and ICT distribution,

solely for the Indian market.

HCL Technologies on the other hand, focuses on Transformational Outsourcing,

working with clients in areas that impact and re-define the core of their business. The

company leverages an extensive global offshore infrastructure and its global network

of offices in 20 countries to deliver solutions across select verticals including

Financial Services, Retail & Consumer, Life Sciences & Healthcare, Hi-Tech &Manufacturing, Telecom and Media & Entertainment (M&E). HCL Technologies

caters to the global market in areas like product engineering, research &

development, enterprise & custom applications, infrastructure management, and

BPO services.

HCL first started its BPO operations in 2001, even before the big boys such as Wipro

(Spectramind), Infosys (BPO) entered the arena. Within three years of operations in

2004-05, the company had registered $100 million in revenues and was thriving on

the back of new deals.
http://www.business-standard.com/india/prof_page.php?search=Wipro&select=1http://www.business-standard.com/india/prof_page.php?search=Infosys&select=1http://www.business-standard.com/india/prof_page.php?search=Infosys&select=1http://www.business-standard.com/india/prof_page.php?search=Wipro&select=1


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Recruitment Process

HCL conducts walk in interviews for BPO recruitment. The recruitment process is

conducted in stages :

1. It begins with an HR Round. The HR calls in 8 10 candidates and tests their

communication skills by making each of them speak on a question related to

the candidate. Here along with the communication skills, the HR also checks

how much content the candidate has if he is asked to speak on any topic.

2. In the 2nd round, the HR interviews each candidate individually. In this round,

the interviewer tries to know about the candidate, his educational and family

background, whether he has any Mother Tongue Influence (MTI) and also

tests his confidence and comfort level.

3. The 3rd round is a Technical round. In this, a person from the Operations team

interviews the candidate. He is asked about his technical knowledge as the

company tries to recruit the candidate as a technical support advisor. If the

person is not able to clear this round, then the company tries to recruit him in

the backend process.

4. The 4th and final round is again an HR round, where the HR discusses the

salary and other things related to job with the employee (eg. Number of

working hours in a day and week, facilities that will be provided to him etc.)


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CONCLUSION :

Recruitment is a process of finding and hiring the best qualified candidate

(from within or outside of an organisation) in a timely and cost effective

manner. The recruitment process includes analyzing the requirement of a job,

attracting employees to that job screening and selecting applicants, hiring and

integrating the new employee to the organisation. Different organisation

follows different ways of the selection and recruitment of employees as per

our research work which includes different BPO companies across the globe

like GENPACT, WIPRO, MPHASIS, IGATE, IENERGIZER, HINDUJA, IBM

DAKSH,WNS,HCL AND COGNIZANT.

We found of that the recruitment process of BPO companies operating in

INDIA is fairly similar. Most of the BPO companies generally recruits ENTRY

level executives through CAMPUS PLACEMENT or selecting required

candidates from pool of candidates or through external agencies following the

same pattern of hiring. i.e. written test, GDs, essay writing and finally the

interview process.

Some of the companies also follow elimination round during the recruitment

procedure and then after the completion of the above steps selecting the best

suited candidates for the company.

Thus it is observed that the recruitment process employed by the above 10

top BPO companies undergo a rigous selection process. Where it select

people who view the BPO industry as a serious career option. Who have the

required functional knowledge, communication skills, readiness to take

responsibility passionate about their work and respect the culture of the

company.

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