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www.cmshospitality.com

GuestCentrix WebApps

Integrated web & desktop software solutions

G-Phone, G-Pad, G-Queue, Housekeeper, Channel Manager

Since 1983, CMS Hospitality has been developing software solutions for the myriad of business operating practices within the hospitality industry. Our solutions are used by hundreds of clients that range from boutique properties and backpacker hostels to large resorts, city hotels, serviced apartments, meeting venues and chain establishments. Our success can be attributed to a passion for listening and acting upon feedback from clients to deliver superior solutions and customer service. CMS HOSPITALITY Head Office 4-10 Bridge Street Pymble NSW 2073 AUSTRALIA T: + 61 2 9440 9711 E: [email protected] NEW ZEALAND T: + 64 9 579 5962 Toll Free: 0800 892 674 E: [email protected] UNITED KINGDOM T: + 44 118 925 5226 Toll Free: 0800 328 6733 E: [email protected]

Hotel Solution www.cmshospitality.com

G-Pad

GuestCentrix’s G-Pad WebApp has been crafted for Apple’s iPad,

and provides users with access to essential information on each of

their hotels, quickly and easily.

GuestCentrix G-Pad integrates directly with GuestCentrix PMS.

Versatile, lightweight and easy to use, G-Pad is the ideal tool for

executives who want property information at their fingertips at any

time.

If users have

more than one

hotel in their

group,

GuestCentrix

G-Pad gives the

option of multi

-property

selection at

login. Users can change to view a different property instantly at

any time.

There are numerous menu options available to provide users with

comprehensive information on each property. The information

displayed is the same as the staff at the properties will see, and is

retrieved live for each menu option selected. Information shown on

the iPad screen is bright and clear, such as shown in this Hotel

Status display, so it’s easy to read, when in an airport lounge, or at

home.

mobility

Multi Property

Property Status

Arrivals

Departures

In-house Guests

Reservations Chart

Room Status

D Report

Availability Forecast

Availability by Room/Bed

Calendar

Full access to system reports

Contacts

Light, portable, easy to read

Reliable


G-Pad

You can view extensive detail on each property, including

Availability Forecasts, for any period in the future, just as you can

back at the Hotel.

The information that you require is in a Report? No problem – any of

the Reports in the GuestCentrix system that are configured to be

available in your profile can be retrieved and shown on the screen.

If a user was, for example, looking at a Room Status display, they

could click on the underlined room number to see further details on

the room, including pictures.

versatile

Hotel Status

Housekeeping Status across all

rooms

Statistics

Availability Forecast Summary

Availability by Room/Bed Type

Arrivals

Departures

In-house

Multi Property

D Report

Drill into a specific guests

booking


G-Phone

GuestCentrix’s G-Phone WebApp has been crafted for Apple’s

iPhone, and provides you with access to essential information on

each of your hotels, quickly and easily.

The Application is set up on your iPhone with the GuestCentrix icon.

Clicking it connects you to your GuestCentrix system, where you will

be required to log in, with a User name and Password that you

choose.

If you have more than one hotel in your Group you will then be

required to select the Hotel that you want to connect with from a

drop down list. You can select another Hotel at any time from the

list.

Navigation is via a simple menu, designed for the iPhone screen,

which takes you to each application with a single click. To get back

to the menu you click the Logo button in the top left of the screen ,

its that simple.

Status – shows you the essential status of the property. The

numbers are read from the system when you click the button, so

they are right up to date.

remote check-in

Check-In

Change room type

View room images

View arrivals

View departures

Reservations Chart

Guest Reservation details

Calendar

Availability Forecast

Availability Summary

Room Status


G-Queue

GuestCentrix’s G-Queue WebApp has been crafted for Apple’s iPad,

and provides you with essential information to enable you to handle

check-in processing without being tied to the Reception Desk. It’s a

queue buster!

The main screen shows the expected check-ins for the specified day,

so that users can quickly locate the reservation of the Guest that

they wish to check in.

Of course, if they wish to change the allocated room number, that

can be done by clicking the Change button, to get a list of available

rooms to choose from.

Just click the Check-In button to check-in the guest. If you have an

electronic door locking system you will then be prompted for the

number of keys, and any other essential information. The Check-In

is then completed quickly and easily, and you will receive a message

confirming that the Check-In has been successfully completed, and

the keys can be handed to the Guest.

GuestCentrix’s Channel Manager System provides Management,

Visibility, and Control of the information being exchanged between

Internet Booking Channels and your GuestCentrix Property

Management System, for individual Hotels or Hotel Groups.

Communicating with Web Booking Engines.

GuestCentrix provides channels to connect with individual web sites

(and your own web site may be one such channel), Channel

Managers, which distribute and gather bookings from many other

web sites, and Global Distribution Systems (GDS), often related to

Airlines. You may have one or more such channels operating at any

one time, and the challenge is to bring them together on one screen

to manage them. Channel Manager facilitates this with a common

database that maps and controls the GuestCentrix connections with

those channels, and GuestCentrix OTA compliant channel interfaces

work through that database.

control the traffic

Update Best Available Rate to

each or all Channels

Real time availability control

across all Channels

View Channel traffic by

property

Set availability by room type

for each/all Channels

Does not require manual

updating of availability for web

bookings

View channel activity

View bookings made

Web Reservations System www.cmshospitality.com

Channel Manager

Code Mapping

Most web booking engines will

use codes for items such as room

types, and these may not match

yours. Furthermore they may have

several room types, which need to

be mapped to one of yours, or you

may have several room types that will be shown on the web as one.

The Channel Manager facilitates this by proving a set of code table

set up and mapping controls.

Viewing Channel Traffic by Property, Channel and Period, such as

last hour, last day, last week and the last month. In this way you can

see all the Channel activity on one screen


Channel Manager

Once you can see how your inventory is actually being sold across

the Channels, you may want to adjust the amount of inventory by

channel, and the rate at which it is being sold. This is particularly

important so that selling your inventory across those web channels

does result in selling them at the BEST rate, not at the lowest rate.

Channel Manager provides you with two simple control pages to

achieve that. The first provides for daily controls of inventory and

rate, allowing you to set the number of rooms by type being made

available to each channel for each hotel. The rate at which they are

being sold is similarly controlled. This daily control is important over

periods such as Christmas or School Holidays, where close control is

required.

The alternative control provides for the control of inventory and

rates across a wider date range, by setting the counts and rates to a

specific value, or by adjusting them up or down by an amount. In

practice you would use both. Use the second, date range, control

set rates and inventory for (eg) summer, then use the daily one to

handle holidays or key trading periods.

manage yield

Open and close specific

channel availability

Hotel Status

View actual rate & availability

against what is published

Sort Channel traffic by last

hour, last day, last week, last

month

Manage channels by Day

Bulk Channel update

Map Rate codes

Map Room types


Housekeeper

GuestCentrix’s Housekeeper via the iPad, or other wireless devices,

allows users to view and update room statuses in real time. This

saves the hassle of using static paper reports.

A key benefit of Housekeeper is the time it will save your staff.

Rather than having to go back to the office to update room statuses,

or call reception etc. this can be done in real time with a simple

push of a button.

Users are able to view rooms via floor, room number, room type

and occupancy status.

Room Attendant Scheduling is also available via the iPad. This allows

users to see what rooms have been allocated to staff for clearing .

Apart from the key housekeeping component of room status

updates Housekeeper also provides information on Arrivals,

Departures, Recent Check-Outs, Next Arrivals, Special Requests, and

the Blocking Chart.

There is direct integration with GuestCentrix Repairs &

Maintenance, which means that if any rooms require a Work Order

to be logged , this can be done directly through Housekeeper.

GuestCentrix Housekeeper—real time, portable, reliable and easy

to use.

Opening doors

Live Room Status update

View Attendant Scheduling

Recent Check-Outs

Next Arrival

Reservation Blocking Chart

Arrivals

Departures

Repairs & Maintenance

Special Requests

View rooms by floor

Portable

Reliable

Easy to use

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