guests in paradise

Milestones20 Years of Commitment to the Environment and Sustainability

1990 1990 TUI is the first mainstream tour operator to set up an environmental

management unit

1990 TUI launches destination monitoring to observe the state of the local environment

1991 TUI awards its first International Environment Award

1992 TUI’s first Environment Forum at the ITB fair in Berlin

1995 1995 Active contribution to the Charter for Sustainable Tourism in Lanzarote

1995 The Annual Report starts to include environmental reporting

1995 TUI Sponsorship adopts its first charitable project in Hanover

1996 TUI selects the first Environment Champions

2000 2000 TUI co-founds the Tour Operators’ Initiative for Sustainable Tourism Development

2000 The Preussag Foundation (now: TUI Foundation) is established

2001 TUI AG co-founds econsense

2003 Contribution to UNWTO’s Djerba Declaration on Tourism and Climate Change

2003 TUI Deutschland receives its ISO 14001 certificate

2004 TUI AG is listed on FTSE4Good

2004 TUI AG publishes the first Group Environment Report

2005 2005 TUI AG receives its ISO 14001 certificate

2006 First involvement in the Carbon Disclosure Project (CDP)

2006 TUI AG joins the Dow Jones Sustainability Index

2006 First EcoResort award for a Group hotel brand

2007 TUI AG publishes the first Group Sustainability Report

2007 TUI AG wins first place in the Good Company Ranking environment category

2007/08 Group-wide Year of the Dolphin campaign with the UNEP Bonn Convention

2007 Contribution to UNWTO’s Davos Declaration on Tourism and Climate Change

2008 TUI AG signs the Diversity Charter

2008 TUI AG joins the Business & Biodiversity Initiative set up by the German

Environment Ministry

2009 TUI AG co-founds the sustainability initiative Futouris

2010

EditorTUI AGKarl-Wiechert-Allee 430625 Hanover Germany

Internetwww.tui-group.comwww.tui-sustainability.com

Group Environmental Management/ Sustainable DevelopmentMartina Basse, Mike Brauner, Mila Dahle, Kerstin Sobania, Andreas VermöhlenE-Mail: [email protected]: +49 (0) 511 566 2201Telefax: +49 (0) 511 566 2222

Group CommunicationsE-Mail: [email protected]: +49 (0) 511 566 1408Telefax: +49 (0) 511 566 1166

Investor RelationsE-Mail: [email protected]: +49 (0) 511 566 1425Telefax: +49 (0) 511 566 1096

Group HRE-Mail: [email protected] Phone: +49 (0) 511 566 1283 Telefax: +49 (0) 511 566 1153

Health and DiversityE-Mail: [email protected] Phone: +49 (0) 511 566 1422Telefax: +49 (0) 511 566 1153

Compliance Office E-Mail: [email protected] Phone: +49 (0) 511 566 1799

Layout and Productionadd-wise Büro für Design, Michael Kalde www.add-wise.de

PhotographyTUI employeesECPATGesellschaft für Technische Zusammenarbeit (GTZ)Global Nature FundHapag-Lloyd KreuzfahrtenGroup works councilmyclimatePeter Maffay StiftungROBINSON ClubSOS TartarugasTUI DeutschlandTUI FoundationWorld of TUI Picture Pool

Printing Benatzky Druck & Medien www.benatzky.de

FeedbackThe dialogue with you is important to us! Get into contact: [email protected]

This report is available in German and English. Both versions can be requested via: [email protected] digital version can also be downloaded on the internet: www.tui-group.com

Editorial deadline: 31 Dec 2009

TUI AG Group Environmental Management/Sustainable DevelopmentKarl-Wiechert-Allee 430625 Hanover Germany

Contact Sustainability Report 2009/2010 Guests in Paradise

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TUI TravelTUI Travel was created by the merger of TUI Group’s retail section, tour operating business, airlines andincoming activities with the British company First Choice Holidays PLC. TUI Travel services over 30 million customers in 27 source markets with a portfolio of more than 200 products and brands. Its business is structured into four sectors: Mainstream, Specialist & Emerging Markets, Activity and Accomodation & Destinations. TUI Travel offers a broad choice of leisure travel ranging from package tours to individual niche products like chartering yachts, expeditions and student trips. TUI AG has a majority shareholding in TUI Travel.

TUI Hotels & ResortsTUI Hotels & Resorts manages the TUI Group’s hotel companies and is Europe’s largest holiday hotel provider. Its business portfolio covers around 240 hotels with more than 150,000 beds. The hotels of the various brands are situated at premium locations in attractive holiday regions and offer guests a diverse range of hotel concepts with the highest levels of service and quality, and with exceptional environmental standards.

Sectors About usTUI is Europe’s leading travel group

CruisesHapag-Lloyd Cruises is the leading provider of discovery and luxury cruises in the German-speaking countries. The fleet comprises the cruise liners Europa, Hanseatic, Bremen and Columbus. In 2008, TUI Cruises was formed, paving the way for TUI AG to set its mark in the German volume market for premium cruises. With the liner Mein Schiff (which translates as ‘My Ship’) operations started in spring 2009.

TUI has built a robust position as a tourism group. The structure includes TUI Travel – one of the world’s largest tourism companies – alongside Europe’s leading holiday hotel provider TUI Hotels & Resorts, and cruises for the German-speaking luxury and premium segment.

What drives us Our mission

Putting a smile on people‘s faces

Our valuesOpening doors An open door is a welcome. An invitation to discover new things. Gaining new experiences. Experiencing new perspectives.

Going beyondWe constantly do our best. But we want to go even further. We seek to give our customers that little extra, the unexpected, the surprising. Going beyond the ordi-nary and improving day after day – this is what drives us.

Enjoying lifeSuccess is the result of hard work. But what would life be without enjoyment? Everyone deserves to enjoy life. Our services are designed to help achieve this goal.

Creating valuesSustainable economic, ecological and social action is an indispensable element of TUI’s corporate culture. We seek to create value for our customers, investors and employees.

Putting a smile on people‘s faces – this is our mission. And this is what we work for – 65,000 employees around the world work day after day to create unforgettable holiday experiences for our over 30 million customers.

As an integrated travel group, our brands offer the complete range of services associated with holiday and travel. Our three business sectors TUI Travel, TUI Hotels & Resorts and Cruises form the World of TUI.

GRI Indicator Status Reference

Profil

1. Strategy and Analysis

1.1 Statement from Chief Executive Officer P. 4-5

1.2Description of key impacts, risks and opportunities on sustainability

P. 4-5, 12, 22, 35; AR 60-61, 65-74

2. Organisational Profile

2.1 Name of the organisation C1

2.2 Primary brands, products and services C3; P. 80-87; AR 9-12

2.3Organisational structure and main divisions C3-4; P. 23; AR 8-12

2.4 Location of organisation’s headquarters C8; AR 8

2.5 Countries of business activities C3; P.16; AR 8-12, 26-33

2.6 Ownership and legal form AR 8, 104

2.7 Markets served AR 9-12, 26-33

2.8 Scale of organisation C3; P. 23; AR 8-12

2.9Significant changes regarding size, structure or ownership C3; AR 6-8

2.10 Awards received in the reporting period P. 31, 53, 58-59; www

3. Report Parameters

3.1 Reporting period P.13, 17, 26; www

3.2 Date of previous report www

3.3 Reporting cycle www

3.4 Contact point regarding the report C7

3.5 Process for defining report content P. 22-23, 26

3.6 Boundary of the report P.17, 26, www

3.7 Limitations on the scope P. 26; www

3.8 Joint ventures and subsidiaries P. 26; www

3.9Data measurement techniques and bases of calculation P.17, 26

3.10 Effects of re-statements of information P.17, 26; www

3.11 Changes from previous reporting periods www

3.12 GRI Content Index C5-6

3.13 External assurance for the report P.17

4.Governance, Commitments and Engagement

4.1 Governance structure of the organisation P. 8-11; AR 58-60, 64, 98-100

4.2Explanation whether the Chair of the highest governance body is also an executive officer

AR 92; www

4.3Independent members of the highest governance body (without unitary board) www

4.4Mechanisms for shareholders and em-ployees to provide recommendations to the highest governance body

P. 22, AR 60, 105

4.5Linkage between compensation for members of the highest governance body and the organization’s performance

AR 75-80

4.6Processes in place for the highest gover-nance body to avoid conflicts of interest P.8-11, 22-23; AR 105

4.7

Processes for determining the qualifica-tions of the members of the highest governance body for guiding sustainability aspects

P. 4-5, 8-9; AR 62-63

4.8Statements of mission, codes of conduct and principles P. 8-11, 40, 66, 83; AR 46, 58, 62-63,

111

4.9Procedures of the highest governance body for overseeing the sustainability performance

P. 8-11; www

4.10Processes for evaluating the highest governance body’s own sustainability performance

P. 8-11, 22, 31

4.11 Precautionary approach P. 8-12; AR 65

4.12External initiatives to which the organization subscribes or endorses P. 27-31, 37, 47-49, 67, 72-73, 82-84

4.13 Memberships P. 27-30, AR 85-86

4.14 Stakeholder groups P. 22-23

4.15 Identification of stakeholders P. 22-23

4.16 Approaches to stakeholder engagement P. 22-23, 27-31

4.17Key topics and concerns through stakeholder U7; P. 22; AR 105; www

Economic Performance Indicators

Management approach P. 4-5, 8-12; AR 58-63

EC1 Direct economic value generated P.13-14; AR 18-19, 36, 47

EC2Financial implications due to climate change P. 34-35; www

EC3 Coverage of benefit plan obligations P.17; AR 79, 83

EC4Financial assistance received from government AR 7; www

EC5Ratio of standard entry level wage compared to local minimum wage –

EC6 Selection of locally-based suppliers P. 82; www

EC7 Procedure for local hiring P.15-16; AR 108

EC8Infrastructure investments and services provided primarily for public benefit P.72-73, 77, 82

EC9 Indirect economic impacts P.72-73, 82

Environmental Performance Indicators

Management approach P.4-5, 22-24, 34-35, 42-43; AR 84, 107

EN1 Materials used by weight or volume P.18-19; www

EN2Percentage of materials used that are recycled input materials P.19, 50-52; www

EN3 Direct energy consumption P.18

EN4 Indirect energy consumption P.18

EN5 Energy saved P.36-39, 50

EN6Initiatives to provide energy-efficient or renewable energy based products and services

P.36-39, 50

EN7Initiatives to reduce indirect energy consumption P.36-39, 50

EN8 Total water withdrawal by source P.19, 51

EN9 Affected water sources –

EN10 Ratio of recycled and reused water –

EN11Location and size of areas with high biodiversity P.44-45

EN12 Impacts of activities in protected areas P.42-49

EN13 Habitats protected or restored P.47-49

EN14Strategies for managing impacts on biodiversity P.42-43

EN15 Endangered species P.47-48

EN16 Greenhouse gas emissions P.18-19; AR 84-85

EN17 Other greenhouse gas emissions P.18-19

EN18Initiatives to reduce greenhouse gas emissions P.36-41

EN19 Emissions of ozone-depleting substances P.18-19; www

EN20 NOx, SOx and other air emissions P.19

EN21 Total water discharge www

EN22Total weight of waste (by type and disposal method) P.19; 50-52 www

EN23 Total number of spills www

EN24 Transport of hazardous waste –

EN25Impact of discharged water on biodiversity P.45

EN26Initiatives to mitigate environmental impacts P.36-41, 48-53, 77

EN27 Recycling of packaging material P.52

EN28Fines and sanctions for non-compliance with environmental regulations www

EN29 Impacts of transport and traffic www

EN30Total environmental protection expenditures –

GRI Index“Guests in Paradise”, TUI AG’s Sustainability Report 2009/2010, complies with the current Global Reporting Initiative Guidelines (G3) at Application Level B. This

was confirmed by the Global Reporting Initiative review.

The following index lists all GRI indicators and their current status, i.e. the extent to which TUI AG reflects these indicators in its sustainability reporting.Apart from the contents of this Report, additional in-formation can be found in the latest Annual Report from TUI AG and on the Group website.

ReferencesP. page in the Sustainability ReportC cover page in the Sustainability ReportAR page in TUI AG’s Annual Report 2009www report.tui-sustainability.com

Status full report partial report no report/not applicable

IndicatorsEN1 core indicatorEN5 additional indicator

Social Performance Indicators

Labour Practices and Decent Work

Management approach P.4-5, 22-24, 56-63; AR 82-83, 107-111

LA1Total workforce by employment type and region P.15-16; AR 82-83

LA2 Rate of employee turnover P.15-16; AR 82-83

LA3 Benefits provided to full-time employees –

LA4Percentage of employees covered by collective bargaining agreements P.62; www

LA5Notice periods regarding operational changes P.62; www

LA6 Worker health and safety committees P.62; AR 110-111

LA7 Rates of injury and occupational diseases P.59; www

LA8 Education regarding serious diseases P.59

LA9Health and safety agreements with trade unions –

LA10 Trainings per employee P.56-58; www

LA11 Programs for lifelong learning P.57-58

LA12Performance and career development reviews –

LA13 Composition of governance bodies AR 59, 107-109

LA14 Ratio of basic salary of men to women –

Human Rights

Management approach P.4-5, 66-68

HR1Investment agreements that include human rights clause or that have under-gone human rights screening

P.10-11, 66-67

HR2 Screening of suppliers P.80-82; www

HR3 Trainings concerning human rights P.11, 66

HR4Incidents of discrimination and actions taken P.11, 66

HR5 Exercise of freedom of association P.11, 66

HR6 Child labour P.11, 66; www

HR7 Forced and compulsory labour P.11, 66; www

HR8 Training of security personal –

HR9Violations involving rights of indigenous people –

Society


SO1 Impacts on community P.72-73, 77, 82

SO2 Risks related to corruption P.11

SO3 Trainings regarding anti-corruption P.11

SO4Actions taken in response to incidents of corruption P.8-11; www

SO5Positions and participation in public policy development and lobbying P. 27-29; www

SO6 Contributions to political parties –

SO7 Anti-competitive behavior –

SO8Fines for non-compliance with laws and regulations www

Product Responsibility


PR1Health and safety impacts along product life cycle P.80-87

PR2Non-compliance with regulations concerning health and safety –

PR3 Product and service information P.53, 80-81, 83, 85-87

PR4Non-compliance with regulations concerning product information –

PR5 Customer satisfaction P.82-84; www

PR6Programs for adherence to laws and voluntary codes related to promotion www

PR7Non-compliance with regulations concerning marketing www

PR8Complaints regarding breaches of customer privacy –

PR9Fines for non-compliance with regula-tions concerning use of products and services

www

Table of Contents

Forewords

Responsible Governance 8 CorporateGovernance 10 CodeofConduct 11 Compliance 12 RiskManagement 13 KeyPerformanceIndicators

Sustainable Development 22 SustainabilityAspects 23 Organisation 26 InternalandExternalReporting 27 CooperationSchemesandDialogue 31 SustainabilityRating

Environment 34 ClimateStrategy 36 ClimateAction 42 BiodiversityStrategy 44 BiodiversityAction 50 ResourceEfficiency 53 Certifications

Our People 56 Training 57 HRDevelopmentandStaffMotivation 59 HealthandSafetyattheWorkplace 60 Work-lifeBalance 61 Diversity 62 Co-determination 63 InnovationandIdeas

Society 66 CommittedtoHumanRights 69 CorporateCitizenship 71 Globallyactive–Globallyengaged 77 Futourise.V.

Product Responsibility and Consumers 80 SustainableProductDevelopment 85 ConsumerInformation 88 SafetyandCrisisManagement

GRI Index Contact

1

2

3

4

5

6

Dear Reader,

Dr Michael Frenzel,

Chairman of the

TUI AG Executive

Board

Asaglobalplayeraspiringtomarketandbrandleader-shipinthetourismsector,TUIfeelsaparticularcom-mitmenttotheprincipleofsustainability.

Ourspringboardforsustainability-orientedmanage-mentisthebeliefthatwemustplaceouractivitywithinthecontextofanoverallsocialperspectiveandinte-grateresponsibilityintoourcorebusinessasacorpo-ratevaluedriver.TheprincipalchallengetotheGroup,primedbythevariousexpectationsofourstakehol-ders,istoresolvegenuineandperceivedconflictsbet-weeneconomic,ecologicalandsocialobjectivesinamannerthatcreatesvalue.Forus,thelong-termbene-fitstobegainedfromintegratingandnetworkingthesethreefieldsamounttomorethanthesumoftheparts.Thisappliesnotonlytoourproductandserviceportfo-lio,butalsotoourperformanceatcompanysitesandtouristdestinationsaroundtheworld.Togenerateinnovateresponses,weneedmotivatedemployees,positivepartnerships,astrongwilltoshapeourownenvironment,andmostofallalong-termviewofourday-to-dayoperations.

Forthefourthtimeinarow,TUIhasscoredtopmarksintheDowJonesSustainabilityWorldIndexinthecategoriesclimatestrategy,stakeholderengagementandbrandmanagement.Wearedelightedtoseethatoureffortsarebeingrecognisedinthisway.Itspursusontokeepimprovingoursustainabilitystrategyandtocontinueplayingadecisiveroleinsettingthestandardsforsolution-orientedproductsandservices.

ThisSustainabilityReportsetsouttomakethatsocial“investment”visibleandreflectuponthesocio-ecologi-calconsequencesofouractivities.Evenatatimewhentheeconomicenvironmentisdifficult,weintendtopressaheadalongourchosenroadofcommercialoperationgearedtoresponsibility.Weseethisasanopportunitytohoneoursocialprofileandensureourfutureviability.Letmeinviteyoutoaccompanyusfurtherdownthisroadtosustainability.Measureusagainstourachievementsandsupportuswithyoursuggestions.Welookforwardtodialoguewithyou!

Yours,MichaelFrenzel

TUI SustainabilityReport2009/20104

ThisTUISustainabilityReportbearsthetitle“GuestsinParadise”.Thefirstassociationthissparksinyourmindmightbeourclients,whowanttospendthebestweeksoftheiryearinfirst-classhotelssurroundedbybeauti-fullandscapeandculturalauthenticity.

ButTUIitself,asacompany,alsoseesitselfasaguestinParadise.Ambience,culture,landscapeandnaturalresourcesarenotcapitalassetsinourowninventory,butpreciousandabovealllimitedresourceswhosein-telligentuseprovidesthebasisforourcorebusiness.Thatiswhywewishtomakesurethatthetourismser-vicesweprovideinourdestinationsarenotdetachedfromecologicalandsocialconditionsinthereceivingcountry,andwhyweseeourselvesasanintegralpartofanetworkedeconomythatcansustainitsfutureandreflectsthespecificcharacterofeachregion.Creatingdecentlocalworkingconditions,preservingthedyna-micsofself-determinedcultureandensuringnaturalhabitatsareallmajorchallengesinthis,andwewanttoadoptappropriatestrategiestotacklethem.Ourcom-mitmenthasalreadybecomeatradition,andin2010weshallbecelebratingananniversarythat–forthetourismindustry–isitselfimpressive:20yearsofen-vironmentalandsustainabilitymanagementatTUI.

Agoodguestbehavesimpeccably.We,too,haverefo-cusedtheguidelinesforourworkintheTUICodeofConduct.Legality,socialresponsibility,openness,tole-ranceandencouragementforinnovationarethefun-damentalprincipleswhichclearlydefinetheactionsofeveryGroupemployee.Observinghumanrights,respectingthevaluesunderlyingdifferentcultures,faircompetitionandshunningcorruptionarethesolidcornerstonesofourcreed.WeopenlypledgetopursuethetenprinciplesoftheUNGlobalCompact,seekingtoimplementanddisseminatethemtogetherwithinoursphereofinfluence.Ourreliablenetworkofcommittedpartnersinmanyholidayregionswillsupportusinthisundertaking.

Finally,wefirmlybelievethatresponsibleactionisnotmerelyadutyonthepartofacourteousguest,butaboveallakeyfactorinsustainablecorporatesuccess.Agoodguestarrivesontheheelsofagoodreputation.Agoodguestattractstrustandisalwayswelcome.Agoodguesteventuallybecomesavaluedpartner.Wewanttobegoodguests.

Yours,PeterEngelen

Dr Peter Engelen,

TUI AG Executive

Board Member

Human Resources,

Legal Affairs and

Sustainable

Development

TUI SustainabilityReport2009/2010 5

ResponsibleGovernance1

TransparencyTUIiscommittedtoresponsibleandtransparentcorporatemanagementgearedtothelong-termsuccessoftheenterprise.Ourbehaviourtowardsbusinesspartnersisprofessional,transparent,respectfulandfair.Thisisthecasebothforinternalcooperationaswellasforbusinesstransactionswithexternalpartners.


1 Corporate Governance

Good and responsible corporate governanceTheactionsofTUIAG’smanagementandoversightbodiesaredeterminedbytheprinciplesofgoodandresponsiblecorporategovernance.

TUIhasconsistentlybaseditscorporategovernanceontherecommendationsandsuggestionsoftheGermanCorporateGovernanceCode.ThemostrecentversionoftheCodeisdated18June2009.Itcontainsnewele-ments,inparticularconcerningremunerationissues.TUIAGhasadoptedandimplementedallamendmentstotheCode.TheExecutiveBoardandtheSupervisoryBoarddiscussedcorporategovernanceissuesseveraltimesintheshortfinancialyear2009andjointlysub-mittedanupdateddeclarationofcompliancefor2009on28October2009,pursuanttosection161oftheGermanStockCorporationAct.ThedeclarationwasmadepermanentlyaccessibletothegeneralpubliconTUIAG’swebsite.

Declaration of compliance for 2009“Inaccordancewithsection161oftheGermanStockCorporationAct,theExecutiveBoardandSupervisoryBoardofTUIAGherebydeclare:TherecommendationsoftheGovernmentCommissionontheGermanCor-porateGovernanceCodeintheversionof6June2008,aspublishedbytheFederalMinistryofJusticeintheofficialsectionoftheelectronicFederalGazetteon8August2008,havebeenandarefullycompliedwith.TUIAGwilladditionallyfullycomplywiththerecom-mendationsinthecurrentlyvalidversionof18June2009,aspublishedbytheFederalMinistryofJusticeon5August2009.Inaddition,TUIAGalsocomplieswiththesuggestionssetoutintheCode.”

Working methods of the Executive Board and Super-visory Board.TUIAGisacompanyunderGermanlaw,whichalsoformsthebasisoftheGermanCorporateGovernanceCode.OneofthefundamentalprinciplesofGermanstockcorporationlawisthedualmanagementsysteminvolvingtwobodies,theExecutiveBoardandtheSupervisoryBoard,eachofwhichisendowedwithindependentcompetences.

TUIAG’sExecutiveBoardandSupervisoryBoardcoope-ratecloselyandinaspiritoftrustinmanagingandover-seeingtheCompany.

TheSupervisoryBoardadvisesandoverseestheExe-cutiveBoardinthemanagementoftheCompany.Itisinvolvedinstrategicandplanningdecisionsandalldeci-sionsoffundamentalimportancetotheCompany.Inaccordancewiththetermsofreference,decisionstakenbytheExecutiveBoardonmajortransactionssuchastheannualbudget,majoracquisitionsordivestmentsrequiretheapprovaloftheSupervisoryBoard.ThechairmanoftheSupervisoryBoardcoordinatestheworkintheSupervisoryBoard,chairsitsmeetingsandexternallyrepresentstheconcernsofthebody.

TheExecutiveBoardprovidestheSupervisoryBoardwithcomprehensiveup-to-dateinformationatregularmeetingsandinwritingaboutthebudget,thedevelop-mentofbusinessandthesituationoftheGroup,inclu-dingriskmanagement,andcompliance.Anextraordi-narySupervisoryBoardmeetingmaybeconvenedifrequiredwheneventsofparticularrelevanceoccur.TheSupervisoryBoardhasadoptedtermsofreferencegoverningitswork.Intherun-uptotheSupervisoryBoardmeetings,therepresentativesofshareholdersandemployeesmeetseparately,wherenecessary.

TUIAGhastakenoutaD&OinsurancepolicywithanappropriatedeductibleforallmembersoftheExecuti-veBoardandSupervisoryBoard.Asofcalendaryear2010,adeductibleof10%ofthedamageoroneandahalftimesthefixedannualremunerationhasbeenagreed.

Composition of the Supervisory Board.InaccordancewiththeArticlesofAssociation,TUIAG’sSupervisoryBoardcomprisestwentymembers,withtenrepresen-tativeselectedbytheshareholdersandtenbytheem-ployeesforanidenticalperiodofoffice.InaccordancewiththenewrecommendationsoftheGermanCorpo-rateGovernanceCode,theshareholders’representa-tiveswereelectedindividuallyinthelastelectionstotheSupervisoryBoardattheAnnualGeneralMeeting

The current and

all previous decla-

rations of compli-

ance have been

made permanently

available on the

internet at www.

tui-group.com


on10May2006.Factorstakenintoaccountinnomina-tingcandidatesforelectiontotheSupervisoryBoardaretheknowledge,skillsandexpertiserequiredtoim-plementthetasksaswellasdiversity.TheSupervisoryBoarddoesnotcompriseanyformerExecutiveBoardmembers.Itcomprisesasufficientnumberofindepen-dentmembersnotmaintaininganypersonalorbusi-nessrelationshipwiththeCompanyoritsExecutiveBoard.TheSupervisoryBoardhasbeenelectedforaperiodoffiveyearsthatwillexpireattheendofthe2011ordinaryAnnualGeneralMeeting.

Committees of the Supervisory Board.TheSuper-visoryBoardhasestablishedthreecommitteesfromamongitsmembers:thePresidingCommittee,theAu-ditCommitteeandtheNominationCommittee,whichprepareandcomplementitswork.ThePresidingandAuditCommitteehavesixmemberseach,withanequalnumberofshareholderandemployeerepresentatives.ThechairmanoftheAuditCommitteeisindependentand,basedonpracticalprofessionalexperience,hasspecialknowledgeandexperienceintheapplicationofaccountingprinciplesandinternalcontrolmethods.TheNominationCommitteeconsistsexclusivelyofshareholderrepresentativesinaccordancewiththeGermanCorporateGovernanceCode.Itstaskistosug-gestsuitablecandidatestotheSupervisoryBoardforitssuggestionstotheAnnualGeneralMeeting.Thereisnoplanatpresenttoestablishanyfurthercommittees.TheExecutiveandSupervisoryBoardmembersareob-ligedtoactinTUIAG’sbestinterests.Inthecompletedfinancialyear,therewerenoconflictsofinterestrequi-ringimmediatedisclosuretotheSupervisoryBoard.NoneoftheExecutiveBoardmembersofTUIAGsatonmorethanthreeSupervisoryBoardsoflistednon-Groupcompanies.

Risk managementGoodcorporategovernanceentailstheresponsiblehandlingofcommercialrisks.TheExecutiveBoardofTUIAGandthemanagementoftheTUIGroupusecomprehensivegeneralandcompany-specificreportingandmonitoringsystemstoidentify,assessandmanagetheserisks.Thesesystemsarecontinuallydeveloped,adjustedtomatchchangesinoverallconditionsandre-viewedbytheauditors.TheExecutiveBoardregularlyinformstheSupervisoryBoardaboutexistingrisksandthedevelopmentoftheserisks.TheAuditCommitteedealsinparticularwithmonitoringtheaccountingpro-cess,includingreporting,theefficiencyoftheinternalcontrolsystem,riskmanagementandtheinternalaudi-tingsystem,complianceandauditoftheannualfinanci-alstatements.

MoredetailedinformationaboutriskmanagementintheTUIGroupispresentedintheRiskReport.Italsocontainsthereportontheaccounting-relatedinternalcontrolandriskmanagementsystemrequiredinaccor-dancewiththeGermanAccountingModernisationAct.

TransparencyTUIprovidesimmediate,regularandup-to-dateinfor-mationabouttheGroup’seconomicsituationandnewdevelopmentstocapitalmarketparticipantsandtheinterestedpublic.Theannualreport,thehalf-yearfinancialreportandtheinterimreportsforthequar-tersarepublishedwithintheapplicabletimeframes.TheCompanypublishespressreleasesandadhocannouncements,ifrequired,ontopicaleventsandanynewdevelopments.AllinformationispublishedsimultaneouslyinGermanandEnglishandisavailableinprintaswellasbyappropriateelectronicmediasuchase-mailortheinternet.

Moreover, the

company website

provides compre-

hensive information

on the TUI Group

and the TUI share

www.tui-group.com


1 Code of Conduct

Exemplary behaviourSustainableeconomic,ecologicalandsocialactivityisanindispensablepartoftheTUIcorporateculture.Thisalsoincludesintegrityindealingswithemployees,businesspartners,shareholdersandthegeneralpublic–andthisisbestachievedbyexemplarybehaviour.Asaservicesgroupitisincumbentonustowinandmain-tainthetrustofourcustomers.Wewanttoberegardedasbeingcredible,trustworthyandreliableandwethe-reforeactaccordingly.

ACodeofConducthasbeendrawnupfortheentireGrouptoensureconsistentstandardsofexemplaryactionandbehaviour.ItisintendedtosetoutguidingprinciplesforeachGroupemployeetofollow,i.e.theExecutiveBoard,managersandallGroupemployees.TheCodeofConductisnotonlybasedonapplicablelawsandpoliciesbutalsoreferstoourcorporatevision,corecompetencesandvalues.Itthussetsminimumstandardsandindicateshowallemployeescanworktogetherinimplementingthesestandards.

Strict legality principleTUI’sCodeofConductfocusesonfiveareas.Thefirstareaaddressesthefundamentalvalues:legality,socialandenvironmentalresponsibility,openness,toleranceandencouragementforinnovation.TheydeterminetheactionsofeachindividualwithintheGroupandde-monstratehowwepursueourobjectives.Thesecondarearelatestonationalandculturalrules.Thetopprio-rityforourGroupistorespectthelawandrecognisedvaluesofdifferentcultures.ThethirdareaoftheCodeofConductisaclearcommitmenttorespectandho-nesty:TUIcommitstoobservinghumanrights.Were-spectthedignity,privacyandpersonalrightsofeveryindividual.Ourcorporatecultureischaracterisedbymutualrespect,teamspirit,opennessandprofessiona-lism.Thefourtharearelatestoourbusinessrelation-shipswithothercompaniesandcustomers–thefun-damentalgoalsoftheTUIGroupincludefaircompeti-tionandthepreventionofcorruptionatalllevels.Andlastbutnotleast,weacceptouroverallsocialandeco-logicalresponsibility.Itisakeyfactorinthesustainablesuccessofatourismcompany.Thatiswhyweengage

inactivitiestopromotetheeconomic,ecologicalandsocialdevelopmentofourCompanysitesandinourdestinations.

UN Global CompactApartfromthefundamentalvaluesofourCodeofConduct,weembracethetenprinciplesoftheUnitedNations’GlobalCompactandintendtorollthemoutandimplementthemwithinoursphereofinfluence.


Compliance

Law, in-house rules and voluntary commitmentsCompliancedenotessecuringtheobservanceoflegis-lation,theArticlesofAssociation,in-houserulesandvoluntarycommitments.ItformsakeyelementofTUI’sgoodcorporategovernance.Complianceissuesincludee.g.thepreventionofcorruptionandworldwideanti-corruptionmeasures,strictobservanceofapplicablehealthandsafetystandardsforouremployeesandcustomers,securingthelegalrequirementsonproductliability,Group-wideobservanceofenvironmentalpro-visionsandmanyotheraspectsofthelaw.

TUI’s Code of Conduct. Thecentrepieceofourcom-pliancemanagementistheTUICodeofConduct,whichisbasedonapplicablelegislation,internalrulesandpo-liciesbutalsoenshrinesourcorporatevision,ourcorecompetencesandourvalues.ThepurposeoftheCodeistoassistouremployeesinmasteringtheethicalandlegalchallengesarisingintheireverydayworkandpro-videorientationinconflictsituations.Bymeansofcor-rectandethicalbehaviourwealsohelpsecureourfutu-reeconomicsuccess.IntheinterestofallstakeholdersandourCompany,wewillinvestigateanyinfringementsandremovetheircauses.Thisalsoincludestheconsis-tentpersecutionofmisbehaviourintheframeworkofapplicablenationalprovisions.

Organisation. OurCompliancefunctionhelpstocom-municatetheabove-mentionedvaluesintoourGroupstructureandanchortheminasustainablemanner.ItensuresGroup-wideimplementationofourcomplianceprogramme.

TheExecutiveBoardofTUIAGhasappointedtheBoardmemberinchargeofHR,LegalAffairsandSustainableDevelopmentasChiefComplianceOfficer.Inthisfunction,heregularlyreportsanymaterialinci-dentsorinfringementsofcomplianceprovisionstotheBoard.

Whistleblower system. Inordertoreflecttheinter-nationalcharacterofourGroup,aworldwidewhist-leblowersystemisbeingimplemented.ItenablesallGroupemployeestoreportanyinfringementsonananonymousbasis.Anyincidentsreportedareimmedia-telyanalysedbyanevaluationcommitteespecificallyformedforthatpurpose,whichinitiatesanymeasuresrequired.

Training,bothattendance-andweb-based,isofferedtomanagersandemployeestoteachthemthecorpo-ratevalueslistedintheCodeofConduct.ThecentralComplianceDepartmentsupportsimplementationoftheCodeofConductwithintheGroupandanswersquestions.Itaimstoplayapreventiveroleinraisingouremployees’awarenessandachievingcompetenceandconfidencewithintheTUIGroup.

Sector Basis/performance indicator Target for 2011

TUI Group ImplementationoftheCodeofConductandinstallationofacommunicationandtrainingsystem

CompleteGroup-wideTUICodeofConducttrainingforallemployees


1 Risk Management

Identifying, monitoring and controlling risk TheTUIGroupisaglobalplayeroperatingworldwideinparticularinTourism,itscorebusiness.Dependingonthetypeofbusiness,TourismoperationsandfinancialexposureinContainerShippingentailvariousinherentrisks.RisksmayarisefromtheGroup’sownentrepre-neurialactionorexternalfactors.Inordertoidentifyandactivelycontroltheserisks,theGrouphasintrodu-cedGroup-wideriskmanagementsystems.

Risk policy.TUI’sriskpolicyisdesignedtosteadilyandpersistentlyenhancetheGroup’scorporatevalue,achieveitsmedium-termfinancialgoalsandsecuretheCompany’songoingexistenceinthelongterm.ItisthusanintegralcomponentoftheGroup’scorporatepolicy.

Risk management.Inordertomeetitsoverallrespon-sibilitywithintheGroup,TUIAG’sExecutiveBoardhassetoutpoliciesincorporatingtheessentialelementsoftheriskmanagementsystem.TheyareapplicabletoallGroupcompanies.TheBoardhasalsoinstalledmonito-ringandcontrolsystemstoregularlymeasure,assessandmanagebusinessdevelopmentandtherelatedrisks.Responsibilityfortheearlyidentification,repor-tingandhandlingofbusinessriskslieswiththemana-gementoftherespectivecompanies,withcontrolfunc-

tionsovereachtierexercisedbythemanagementlevelabove.

TheExecutiveBoardandoperativemanagementemploymulti-stageintegratedreportingsystemsforriskmanagementpurposes.Withintheplanningandauditingsystem,deviationsofactualfromprojectedbusinessdevelopmentsareanaly-sedonamonthlybasissothatrisksthatmightjeopardisetheCompany’sperformancearequicklyrecognised.

Inaddition,specialindependentlyorganisedreportingsystemshavebeenintroducedfortheearlyiden-tificationofrisksthreateningthe

existenceoftheCompany.Theserisksarereportedthroughaseparatesystem,organisedwithitsowndis-tinctstructurealongsideoperationalriskmanagement.Earlyriskidentificationaimstoprovidereports,bothregularandcase-by-case,inordertoidentifypotentialriskswithintheGroupcompanies,assesstheseriskswiththeaidofuniformparametersandsummarisetheminanoverallGroup-widesystem.

Environmental risks. Intheshortfinancialyear2009,bothcurrentcompaniesoftheTUIGroupandcompa-niesalreadysoldwereinvolvedintheuse,processing,extraction,storageortransportofmaterialsassessedashazardoustotheenvironmentorhumanhealth.TUItakespreventivemeasurestocounterenvironmentalrisksarisingfromcurrentbusinesstransactionsandhastakenoutinsurancepoliciestocovercertainenviron-mentalrisks.Whereenvironmentalriskshavenotpassedtothepurchaserindivestmenttransactions,TUIhasbuiltappropriateprovisionsinthebalancesheettocoveranypotentialclaims.

For the complete

Risk Report of the

TUI Group, see the

TUI AG Annual Re-

port 2009


Key Performance Indicators

Group economic indicatorsTheTUIGroupanditsoperatingcompaniesareactiveinthetourismsector.ItscoresegmentsincludeTUITravel,TUIHotels&ResortsandCruises.FollowingthesaleofHapag-LloydAGtoaHamburg-basedconsor-tium,TUIholdsa43.33%stakeinHapag-Lloyd,conso-lidatedatequity.

TheAnnualGeneralMeetingon13May2009decidedtochangeTUIAG’sfinancialyearfromthecalendaryeartothetourismyear(1Octoberto30September).Asaresult,theshortfinancialyear2009onlyhasninemonths.Inordertoenhancecomparability,thekey

performanceindicatorsandheadcountnumbersfortheshortfinancialyear2009arepresentedalongsidethefiguresforthecomparativeperiodin2008(1Januaryto30September)andthebalancesheetfiguresasper30September2008.Bycontrast,comparingthefiguresfortheshortfinancialyearwiththoseforthefullfinan-cialyear2008isoflimitedvalue.Adifferentsystemwasusedfortheenvironmentalindicators,facilitatingayear-on-yearcomparisonwiththe12-monthperiodin2008.

Development of divisional turnover

Divisional turnover SFY 2009 9M 2008 Var. [%] 2008

Tourism € m 13,054.3 15,136.2 -13.8 18,585.8

TUITravel €m 12,636.1 14,690.6 -14.0 18,015.1

TUIHotels&Resorts €m 276.2 290.1 -4.8 370.7

Cruises €m 142.0 155.5 -8.7 200.0

Central Operations € m 49.3 64.8 -23.9 85.8

Continuing Operations € m 13,103.6 15,201.0 -13.8 18,671.6

Development of divisional earnings

Underlying divisional EBITA SFY 2009 9M 2008 Var. [%] 2008

Tourism € m 695.6 664.1 +4.7 620.5

TUITravel €m 571.2 520.0 +9.8 453.7


Cruises €m 1.3 11.2 -88.4 6.8

Central Operations € m -39.0 0.4 n/a -54.4

Continuing Operations € m 656.6 664.5 -1.2 566.1

Divisional EBITA SFY 2009 9M 2008 Var. [%] 2008

Tourism € m 274.4 177.3 +54.8 127.2

TUITravel €m 150.0 33.2 +351.8 -35.8


Cruises €m 1.3 11.2 -88.4 6.8

Central Operations € m -39.0 0.4 n/a -52.6

Continuing Operations € m 235.4 177.7 +32.5 74.6


1

Differencesmayresultfromrounding*inpercentagepointsSFY:shortfinancialyear2009(1Jan–30Sep2009)9M:comparative9-monthperiodin2008(1Jan–30Sep2008)

SFY 2009 9M 2008 Var. [%] 2008 restated

Net profit for the year € m 400.7 44.9 +792.4 -141.9

Earningspershare € 1.25 0.07 n/a -0.57

Asset structure

Non-currentassets € m 9,116.0 7,903.9 +15.3 7,344.7

Currentassets € m 4,426.2 9,847.8 -55.1 9,358.1

Total assets € m 13 ,542.2 17 ,751.7 -23.7 16 ,702.8

Capital structure

Equityandliabilities € m 2,380,0 2,918.3 -18.4 2,242.5

Non-currentliabilities € m 5,035.3 6,018.0 -16.3 5,796.2

Currentliabilities € m 6,126.9 8,815.4 -30.5 8,664.1

Total equity and liabilities € m 13 ,542.2 17 ,751.7 -23.7 16 ,702.8

Equity ratio % 17.6 16.4 +1.1* 13.4

Cash flow from operating activities € m 1 ,134.6 2 ,058.9 -44.9 945.8

Capital expenditure € m 340.4 810.1 -58.0 952.4

Net debt € m 2 ,329.9 2 ,792.3 - 16.6 4 082.8


Group employee indicators Intheshortfinancialyear2009,theTUIGroup’shead-countdecreasedto69,536.ThisdeclinewasprimarilyduetothesaleofHapag-LloydAG.

Changes in headcount.Atthebalancesheetdate,theTUIGroup’sworldwideheadcountwas69,536,around12%downyear-on-year.TheTourismDivisionemplo-

yedthelargestproportionofpersonnelat93%,upfrom84%in2008.Asbefore,around1%ofemployeesworkedforCentralOperations.DiscontinuedOpera-tionsaccountedfor7%after15%inthepreviousyear.ThischangeinthestructureoftheGroupheadcountresultedfromthesaleofContainerShipping.

Attheendoftheshortfinancialyear,theheadcountinTourismtotalled64,336,down3%year-on-year.Theindividualsectorsrecordeddifferenttrends.

TheheadcountinTUITravelfellby5%onthefirstninemonthsin2008to50,285.TheMainstreamSectorhad35,353employees,5%downyear-on-year.ThisdeclinewasmainlyattributabletosynergiesintheUKandfur-therintegration.TheSpecialist&EmergingMarketsSectorrecordedadeclineinheadcountofaround34%to1,581duetoongoingrestructuringmeasures.TheActivitySectorreportedadecreaseinheadcountto4,212,downaround6%year-on-yearduetotheclo-sureofabusinesssegmentandongoingrestructuringmeasures.Accommodation&Destinationsdidnotreportanymajorchanges.

TheheadcountinTUIHotels&Resortsroseby5%year-on-yearto13,832.Thisheadcountgrowthwasattributabletocapacityincreasesdrivenbytheopeningofnewhotelsandshiftstofull-yearoperation.

TheCruisesSectorreportedaslightincreaseinhead-countofaround6%to219,aboveallduetotheas-sumptionofnewfunctionsinaccountsreceivableandaccountspayableaccountingandtheintegrationofacallcentre.

Employees by division

30 Sep 2009 30 Sep 2008 Var. [%] 31 Dec 2008

Tourism 64 ,336 66 ,294 -3.0 59 ,706

TUITravel 50,285 52,920 -5.0 48,508

TUIHotels&Resorts 13,832 13,167 +5.1 10,989

Cruises* 219 207 +5.8 209

Central Operations¹) 675 762 -11.4 665

Continuing Operations 65 ,011 67 ,056 -3.0 60 ,371

Discontinued Operations 4 ,525 12 ,136 -62.7 9 ,883

Total 69 ,536 79 ,192 -12.2 70 ,254

*excl.TUITravelcruisecompanies¹)ofwhichCorporateCentre:200employeesasat30Sep2009;257employeesasat30Sep2008


1

CentralOperationsrecordedayear-on-yeardeclineinheadcountofaround11%to675asattheendoftheshortfinancialyear,primarilyresultingfromthefallinthenumberofemployeesworkingfortheCorporateCentrebyaround22%to200duetocontractualreallocations.

TheheadcountinDiscontinuedOperationsof12,136declinedby63%to4,525atbalancesheetdate.ThisdeclinewasattributabletothedivestmentofContainerShippingandtheassociatedlossof7,682employees.TheheadcountinMagicLifegrewby2%year-on-yearduetocapacityadjustments.

International headcount.ThenumberofemployeesworkinginGermanydeclinedby24%to9,562,aboveallduetothesaleofHapag-LloydAG.Accordingly,theGroup’sheadcountinEuropefellby12%to57,340or82%oftheGroup’soverallheadcount.ThenumberofemployeesworkingforGroupcompaniesoutsideEuro-pedeclinedby15%to12,196.Theyaccountedfor18%oftheoverallheadcount,thesameproportionasin2008.

Employees by region

30 Sep 2009 30 Sep 2008 Var. [%] 31 Dec 2008

Germany 9,562 12,549 -23.8 11,313

UK/Ireland 19,409 19,775 -1.9 19,311

Nordics 1,717 1,940 -11.5 2,070

France/Benelux-countries 7,245 9,284 -22.0 8,063

Spain 10,168 11,848 -14.2 8,224

RestofEurope 9,239 9,487 -2.6 5,608

America 6,815 7,572 -10.0 8,434

RestofWorld 5,381 6,737 -20.1 7,231

Total 69 ,536 79 ,192 -12.2 70 ,254

Personnel by region (in %)

UK/Ireland 28

Spain 15

Germany 14

RestofEurope 13

France/Benelux 10

Nordiccountries 2

America 10

Restofworld 8

As of 30 September 2009


Personnel costs.PersonnelcostsofContinuingOpera-tionsdecreasedby12%to€ 1,550mintheperiodunderreview.Thiswasattributabletochangesinthegroupofconsolidatedcompaniesaswellascostsavings

Environmental performance of the TUI Group TheTUIGroupusesthecollectionandprocessingofdatatoobtainmeaningfulindicatorsasakeytoolinmonitoringperformance.Beforeeffectiveactioncanbeimplemented,theextentoftheenvironmentalimpactfirstneedstobemeasuredanddetermined.Forthisreason,wehaveoperatedaGroup-widemonitoringsystemformanyyears.Withaviewtoselectivelyiden-tifyingpotentialandimplementingmeasures,ourannu-almonitoringiscarriedoutintheemission-intensiveareas:airlines,cruisesandhotels.

AnoverviewofthekeyenvironmentalindicatorsinTourismispresentedbelow.Topermitcomparisonbet-weentheshortfinancialyear2009andpreviousyears,theenvironmentalindicatorsfor2009arethosefortheproformafinancialyear(1October2008to30Sep-tember2009[PF]).InlinewiththeG3guidelinesoftheGlobalReportingInitiative,thecalculationofindicatorswasbasedontheprinciplesofmateriality,stakeholder

Personnel costs

SFY 2009 9M 2008 Var. [%] 2008 restated

Wagesandsalaries €m 1,288,7 1,481,0 -13.0 1,935.9

Socialsecuritycontributions €m 261.1 283.2 -7.8 355.7

Total €m 1 ,549.8 1 ,764.2 -12.2 2 ,291.6

context,completeness,balance,comparability,accuracy,timeliness,clarityandreliability.

Other staff indicators

30 Sep 2009 30 Sep 2008 Var. [%]

Staffintraining(GermanTUIcompanies)

% 5.3 6.7 -1.4*

Proportionoffemaleemployees(TUITravel)

workforce % 65.6 66.9 -1.3*

part-time % 15.1 14.3 +0.8*

management % 41.8 50.1 -8.3*

executivestaff % 44.3 26.1 +18.2*

*inpercentagepoints

“Intheframeworkofourrecurringaudit,wehavecheckedtheplausi-bilityoftheTUIGroup’senvironmentalindicators.Tothisend,wehadaccesstoallrelevantdocumentsandobtainedexplanationsonthedocuments.Themethodusedtodeterminetheindicatorsiscom-prehensibleandwell-documented.Theindicatorsdeterminedappearplausible.Thecontinuouscollectionandupdatingoftheenvironmen-talindicatorsisalsoexemplary.“Arqum – Consulting corporation for occupational safety, quality, and environmental management

duetosynergiesachievedbytheintegrationofthefor-merFirstChoiceandtheTUIGroup.TheproportionofemployeesintraininginGermanyfellto5.3%duetothedivestmentofContainerShipping.


1

Direct CO² emissions (2009 [PF])

Cruises* 449,233tonnes(7 %)

TUI hotel companies* 115,347tonnes(2 %)

TUI Airlines 5,778,712tonnes(91%)

Total: 6,343,292 t*incl.TUITravelcompanies

Total emissions by the TUI Group. Inproformayear2009,carbonemissionsbytheemission-intensiveareaswithintheTUIGrouptotalled6,343,292tonnes.Thiscorrespondstoadeclineof4.4%on2008.ThebulkofCO²emissionswascausedbythebusinessoperationsofTUIairlines.

Specific CO² emissions of TUI Airlines.SpecificCO²emissionsshowhowmuchcarbondioxidewasemittedper100passengerkilometres[kg/100 pkm].Theincre-asefrom7.78 kg/100 pkmin2008to7.81kg/100 pkmin2009[PF]resultsfromthechangeinthefleetportfolioandaslightdeclineinthetotalnumberofflights.

Unit 2009 [PF] 2008

TUIAirlines kg/100 pkm 7.81 7.78

Unit 2009 [PF] 2008

Cruises* kg/100 pnm 80.55 76.75

Unit 2009 [PF] 2008

TUIhotelcompanies* kg/bednight 12.28 12.00

Atfuelconsumptionof3.03litresofaircraftfuelper100 pkmTUIAirlinescontinuetobeamongEurope’smostefficientairlines.

Specific CO² emissions by Cruises *.SpecificCO²emissionsbyCruisesroseto80.55kgper100passen-gernauticalmiles[pnm].Thisresultedfromchangesinthefleetportfoliosuchasthecommissioningofthe“MeinSchiff“cruiserbyTUICruises.

*incl.TUITravelcruisecompanies

*incl.TUITravelhotelcompanies

Specific CO² emissions by hotel operations*.Intheproformayear2009specificCO²emissionswere12.28kgperbednight.Theslightyear-on-yearincreaseon2008wasattributabletohigherheatingandelectri-cityconsumption.

Unit 2009 [PF] 2008

TUIAirlines TJ 85,289 89,418

Cruises* TJ 6,365 6,388

TUIhotelcompanies* TJ 3,608 3,638

Total TJ 95,262 99,444

*incl.TUITravelcompanies

Directenergyconsumption TJ 92,948 97,126

Indirectenergyconsumption TJ 2,314 2,318

Total TJ 95,262 99,444

Energy consumption within the TUI Group. EnergyconsumptionintheTUIGroup’scontinuingoperationsdeclinedby4.2 %asagainst2008intheproformayear2009.Thiswasprimarilyattributabletolowerfuelcon-sumptionbytheairlines.Indirectenergyconsumptionremainedalmostconstant.


TUI hotel companies*

Unit 2009 [PF] 2008

Waterconsumption l/bednight 497.0 468.5

Wastevolume kg/bednight 1.7 1.6

Other emissions within the TUI Group.Apartfromcarbondioxide,otheremissionscausedbytheuseoffossilfuelsarealsomonitored.Indicatorsareusedtoquantifyemissionsofnitrogenoxides,sulphuroxides,carbonmonoxideandhydrocarbons.Emissionsofothergreenhousegasesareinsignificant.

TUI Airlines

Nitrogen oxides (NOX) Unit 2009 [PF] 2008

absolute t 37,752 40885

specific g/100pkm 51.01 52,39

Carbon monoxides (CO) Unit 2009 [PF] 2008

absolute t 1,869 1,981

specific g/100 pkm 2.53 2.54

Hydrocarbons (HC) Unit 2009 [PF] 2008

absolute t 188 231

specific g/100 pkm 0.25 0.30

Cruises*

Nitrogen oxides (NOX) Unit 2009 [PF] 2008


specific kg/100pnm 1.47 1.48

Sulphur oxides (SOX) Unit 2009 [PF] 2008


specific kg/100pnm 0.94 0.90


*incl.TUITravelhotelcompanies


Consumption of resources. Besidesemissions,waterconsumptionandwastevolumesarealsocontinuallyanalysed.

Thespecificwaterconsumptionperbednighthasrisencontinuallyinrecentyears.Reasonsdifferregionallyandincludestrongerirrigationofgardensduetolessprecipitationintheholidaydestinations,climatechangeandchangesinbednightnumbers.

Wastevolumeshaveremainedrelativelyconstantoverrecentyearsandamountedto1.7kgperbednightin2009.

Operative indicators Operativeindicatorsarethebusinessindicatorsofrelevancetotheenvironment.Thenumberofaircraft,shipsandhotelsrelatestotheendoftherespectivefinancialyearatTUIAG.

2009 [PF]As at 30 Sep 2009

2008As at 31 Dec 2008

TUI Airlines

Aircraft Number 155 151

Averageage Years 9.5 9.8

Flightcycles `000 161.5 175.9

Cruises*

Ships Number 19 19

Averageage Years 23.6 23.3

Beds Number 11,896 11,811

TUI Hotels & Resorts

Hotels Number 243 238

Beds Number 153,537 149,424

TUI Travel hotel companies

Hotels Number 44 43

Beds Number 21,060 20,812


Sustainable Development2

TUI’sunderstandingofsustainabledevelopmentistoachievealong-termpermanentbalancebetweeneconomic,ecological,social,societalandculturalrequirements.WeareactivelyengagedinourEuropeansourcemarketsandourtourismdestinations.Wearecommittedtotransparency,cooperationandopendialoguewithallourstakeholdersinanythingwedo.

Dialogue


2 Sustainability Aspects

Dialogue with our stakeholders Successfulsustainabilitymanagementrequiresafunda-mentalunderstandingofthekeyinteractionbetweenecologicalandsocialsystems.ThisformsthebasisforTUI’smeasuresforthecontinualimprovementofitsenvironmentalandsustainabilityperformanceatitslocationsanddestinations.Inordertobalancethein-ternalandexternalperspectives,astakeholdersurveywascarriedoutin2009.ItdealtwiththesustainabilityaspectsofrelevancetoTUIandTUI’sperceivedcom-mitmenttotheseaspects.Theoutcomeofthissurveyservedtoidentifyfurtherpotentialforsustainableaction.

ThefollowinginternalandexternalstakeholdersindirectcontactwithTUItookpartinthesurvey:share-holders,SupervisoryBoardandExecutiveBoard,em-ployees,non-governmentalorganisations,corporations,consultants,researchersandratingagencies,thepublicsector,scienceandresearch.Morethan76%oftherespondentscommentedontherelevanceofdifferent

1 The correlation ratio may be any value in

between -1 and +1. In this survey it is 0.66.

The relationship between the axes in this

diagram has been adjusted for clarity of

presentation and does not correspond to

scale.

sustainabilityaspectsforTUIandassessedtheextenttowhichTUIalreadyaddressestheseaspects.

Basedonstatisticalmethods,sustainabilityaspectsarecloselyinterdependent.¹Aspectsconsideredtobeofhigh(low)relevancearecorrelatedwithahigh(low)levelofintensitywithwhichTUIaddressesthem.“Climate”and“water”havebeenascertainedtobeextremelyrelevantforTUI.AfurtheraspectperceivedasstronglyaddressedbyTUIis“safety”incombinationwiththeimplementationofsafetyandcrisismanage-ment.Otherissuesconsideredtobehighlyrelevantare“sensitisingguests”,“corporategovernance”and“sustainableproducts”.

Relevance for TUI

Exte

nt to

whi

ch T

UI a

ddre

sses

asp

ects

CommunityDevelopment

OtherDemografic

Development

DiversityManagement

Supply ChainManagement

StakeholderDialogue

Personnel Development

Landscape

Waste

Biodiversity

Employees

HumanRights

Energy

Water

Climate

Sensitization of Guests

Sustainable Products

CorporateGovernance

Safety


Organisation

TUI AGTheCSRCouncilofTUIAGiscoordinatedbytheGroupEnvironmentalManagement/SustainableDevelopmentdepartment.TheheadsoftherespectiveGroupfunc-tionsrepresentedontheCouncilreportrelevantissuestotheBoardmemberinchargeofSustainableDeve-lopment.TheindividualsectorsandGroupcompaniescooperatecloselyoneffectivelyimplementingoursustainabilitystrategyandrollingitoutthroughouttheGroup.ThecompaniesofourTourism,Hotels&ResortsandCruisesdivisionsnetworkthroughtheirenvironmentandsustainabilitycoordinatorsordepartments.

In2009,theGroupEnvironmentalManagement/Sus-tainableDevelopmentdepartmentemployedaround4.5fulltimeequivalents(FTEs).

TUI TravelTUITravelhasestablishedsustainabilitymanagementalongitsnewcorporatestructure.ASustainableDeve-lopmentdepartmentmanagesandcoordinatesthede-signandimplementationofobjectivesforthetourismcompanies.Infinancialyear2008/2009,TUITravelPLCemployedaround23FTEsinSustainableDevelopment.

TheSustainableDevelopmentCoordinatorsaredrawnfromallsectorswithinTUITravelPLC.TUIAG’sGroupEnvironmentalManagement/SustainableDevelopmenthasanadvisoryfunction.

TheSectorCoordinatorsreporttotheGroupSustaina-bleDevelopmentSteeringCommittee,whichiscompo-sedoftheSectormanagingdirectorsofparticipatingTUITravelcompanies.

Thesustainabilitycoordinatorsmeetonaquarterlybasisaroundworkstreamsandaddressthefollowingissues: ClimateChange(brokendownintoAirlines,WaterTransport,GroundTransport,MajorPremises,FlagshipHotels) Destinations(brokendownintoSupplierManagement,Projects)OurPeopleOurCustomers

Sustainability strategyThankstomanyyearsofopendialoguewithourstake-holdersonthebasisoftrust,weareabletounderstandtheexpectationsandrequirementsofdifferentpartiesandintegratethemearlyon.Theoutcomeofthesurveywillbefollowedbyadjustmentsandfine-tuningofTUI’ssustainabilitystrategyatthelocal,nationalandinterna-tionallevels.Measuresalreadylaunchedinconnectionwithcertainaspectswillbeintensified,whilenewactivi-tieswillbedevelopedforotheraspectsinordertore-inforcesustainableapproachesforTUI’sprocesses.ThisSustainabilityReportpresentsexamplesofbestpracticeonmanyaspectstoillustrateourcommitmenttosustainability.

GroupDevelopment

Executive Board TUI AG

Group HR

GroupMarketing

Group Communications

InvestorRelations

Group Environmental Management/Sustainable

Development

CSR Council

TUI Travel TUI Hotels &Resorts Cruises


2

Communication and awareness-raisingApartfromfirmlyembeddingsustainabilitywithinourorganisationalstructure,weconsiderourkeytasktoberaisingouremployees’awarenessoftheseissuesandcommunicatinggoalsandprogrammes.

Code of Conduct of the TUI Group. ACodeofCon-ducthasbeendrawnupfortheentireGrouptoensureconsistentstandardsofexemplaryactionandbehavi-our.ItisintendedtosetoutguidingprinciplesforeachGroupemployeetofollow,i.e.theExecutiveBoard,managersandallGroupemployees.TheCodeofCon-ductalsoreferstoourcorporatevision,corecompe-tencesandourvalues:legality,corporatecitizenship,openness,toleranceandinnovation.ThecontentsaddressedbytheCodeofConductarecommunicatedtoourmanagersandemployeesinattendance-andweb-basedtrainingschemes.

Intranet.TheintranetplatformoftheTUIGroupcon-tinuallyinformsouremployeesaboutourcommitmenttosustainabledevelopment.Separateinformationsectionsareoffered,forinstance,on“TIPIntranet”atTUIAG,“DiscoverIntranet”atTUITravelPLCand“TUItimesonline”atTUIDeutschland.

TUI Green Days.In2009,theTUIGreenDayswerecarriedoutforthefifthtimeinsuccessioninHanoveronthepremisesofTUIAGandTUIDeutschland.IntheframeworkoftheGreenDays,employeesareinformedaboutissuesofrelevancetotheenvironmentonanannualbasisandsensitisedforsocialissues.Variousorganisationsandcompaniesexhibitedtheirproductsandservicesinthefoyersofa“marketsquare”underthemotto“Socialcommitmentandsustainablecon-sumption”.Futourise.V.andBetterplace.orggavepresentations,explainingtheirapproachtosustainabledevelopmentandsocialcommitmenttotheExecutiveBoardandinterestedemployees.Bytakingpartinanenvironmentquiz,employeeswereentitledtoentertheraffle.ThewinnersweredrawnontheseconddaybymembersofthefootballteamHannover96.

TIP Intranet

TUI Green Days

2009

Key issues at TUI Green Days:2004–Energyandmobility2005–Healthandfairtrade2007–Climatechangeandclimateprotection2008–Biodiversityandconservationofspecies2009–Socialcommitmentandsustainable

consumption


Photo contest on TUI’s Sustainability Report. InJuly2009,TUIemployeeswereinvitedontheintra-nettosubmitphotostheyhadtaken.Wewereonthelook-outforastrong,expressivephotoonthetheme“Peopleandnature”toplaceonthecoverpageofthepresentSustainabilityReport.Employeesfromallovertheworldsentusfascinatingsnapshotsofpeople,ani-malsandnature.

Anindependentjuryfromdifferentsectorsofourcom-panydeterminedthewinnerofthecontest.Theawardsforthephotosweregrantedatthe2009TUIGreenDays.

Thephotochosenforthecoverpageofthepresentreportwasshotbythewinnerofthecontest,MichaelLanger.ItshowsgorillasintheAfricanjungle,observedonanexpeditioninthejungleofRwanda.ThejurychosethisstrikingphotobecauseitalsoillustratesoursupportforactivitiestopreservespeciesundertheBonnConvention(CMS)duringthe“YearoftheGorilla2009”.

Thephotoawardedthesecondprize(rearcoverofthereport)wastakenbyMonikaGiulianiinKenya.Itshowsanativecanoeistonalakewithmangroveforests.Ken-yawasaprioritydestinationintheframeworkofouractivitiesduringthe“YearoftheDolphin2007/2008”.

Themanydifferentthemeswerealsopresentedtoemployeesinanexhibition.Thephotogallerywasope-nedatTUIAG’sheadofficeinHanoverinSeptember2009andwillmovetoTUIDeutschland’sheadquartersinearly2010.

A selection of

award-winning

photos


2

TUI Group monitoringInordertocoordinateandcollectinformationaboutactivities,projectsandinitiativesinallTUIcompanies,TUIhasoperatedaGroup-widenetworkformanyyearswhichisknownasTUIGroupmonitoring.UnderthisGroup-wideinternalreportingprogrammeadoptedin2002,themanagingdirectorsandsustainabilityco-ordinatorsfortheGroupcompaniesregularlyhavetoreporttheirconsumptionfiguresandactivitiestopromotesustainability,includingoutstandingprojectsandprogrammes,toTUIAGaspertheendofthefinancialyear.ThecentralGroupEnvironmentalManagement/SustainableDevelopmentdepartmentthenanalysestheenvironmentalandsustainabilityperformanceofthecompanies,poolstheinformationatGrouplevel,establishesthekeyperformanceindica-torsacrossallGroupcompaniesanddevelopsstrategicandoperatingcontroltoolstofacilitatesystematicimprovements.

Data surveys and reporting thresholdsThemonitoringprogrammecoversalltheTUIGroup’scontinuingoperations.Inordertodetermineclimate-orientedindicatorssuchascarbonemissions,thehigh-emissionsectorsTUIAirlines,CruisesandTUIHotelsreporttheirconsumptionfigures.Thishelpstodeter-minetheconcretestatusquoandderivestrategiesandprogrammeswithanoptimumcost/benefitratio.

Methodology.ThequantitativedatafromtheTUIGroupmonitoringprogrammearetestedforplausibi-lity,aggregatedandrunthroughstatisticalanalysis.Internationallyrecognisedconversionfactorsareusedtocompletethecalculations.Bothabsoluteandrelativevaluesareusedtodeterminetheenvironmentalindica-tors,e. g.absolutecarbonemissionsandemissionsperunit,forinstanceperkilometre.Theindicatorsshowhowenvironmentallyrelevantfactorsaredevelopingandareusedascontrolparameters.

Applied standards.Theenvironmentindicatorsarecalculatedonthebasisofinternationallyapplicablestandards(forinstancethegreenhousegasprotocoloftheGHGInitiative)andareexternallyverified.Directcarbonemissions,primarilyfromtheuseoffossilfuels,aretheresultoffuelconsumptionbyairlinesandcruiseships.Othergreenhousegasessuchasnitrogenoxidesorsulphuroxidesdependonthetypeandqualityofthefuelused.Themodeldevisedfortheairlinescalcu-latesemissionsasafunctionofflightduration,aircrafttype,enginetypeandthrust.Thiscalculationtakesac-countoftheinformationprovidedbytheInternationalCivilAviationOrganisation(ICAO)onrelevantemissionsinaviation.Specificindicatorsalsorefertoacomparativenumber,e. g.passengerkilometresorpassengernauticalmiles¹.Thismeansemissiontrendscanbevisualisedin-dependentlyofanychangesinorganisationalstructure.

InordertoimprovetheGroup’senvironmentalperfor-mance,evaluationsofthereporteddataandbench-markinformationhavebeensentbacktothehotelbrandsofTUIHotels&Resortssincethe2008repor-tingperiod.Thisenableseachbrandtocomparetheperformanceofitshotelsinternallyandexternallywithotherhotelbrandsandtocompilemeasurestorealisetheirsavingspotential,suchasbyenhancingresourceefficiency.

TUI’sGroupmonitoringprogrammeisbasedonrecog-nisedreportingpolicies.WeenhancethetransparencyoftheTUIGroup’sorganisation,processes,programmesandgoalsbyapplyingtheG3GuidelinesoftheGlobalReportingInitiative(GRI).TheGRIhascheckedthatwemeettherelevantcriteriaandconfirmedapplicationlevelB.AnoverviewoftheGRIcriteriaandhowtheyareappliedisgivenontheinsidebackcover.

Internal and External Reporting

1Passengerkilometreorpassengernauticalmiledenoteskilometres/nauticalmilestravelledmultipliedbythenumberofpassengersperjourney


Cooperation Schemes and Dialogue

Cooperation creates competence to actWeattachimportancetodialoguewithourstakehol-dersinthevarioussitesandtouristdestinations.Conti-nuousexchangewithallstakeholdergroupspromotesunderstandingofmutualconcernsandhelpsidentifyandsettleconflictinginterestsearlyon.Keyissuescanbemeaningfullyaddressedbymeansofcooperationwithexpertpartnersfromtheeconomicandscientific,politicalandpublicarenas,suppliersandnegotiationpartners.Cooperationwithnon-governmentalorgani-sations(NGOs),inparticular,helpsustoactwithahighdegreeofcompetence.

econsense – Forum for Sustainable Develop-ment of German BusinesseconsenseisaninitiativelaunchedbyGermanindustryunderwhichleadingcompaniesandorganisationsope-ratingnationallyandinternationallyhavecommittedtoacommonvision.Theyengageindialoguetodiscusstasksandopportunitiesforsustainabledevelopmentwithbusinessorganisations,policymakersandstake-holdersfromNGOs,scientificorganisationsandthepublicatlarge.Thisapproachisbasedontheunder-standingthatindustry,withitspowertoinnovateandinvest,mustassumespecialresponsibilityforthesuc-cessofsustainabledevelopment.

Voluntary commitment and activities. TUIAGisafoundingmemberofeconsenseandthusvoluntarilycommittedtoecological,economicandsocialsustain-ability.In2008,TUItookpartincompilingtheecon-senseclimatetechnologyatlastopresentinnovativeapproachestoclimateprotection.In2009,thefocusremainedwithissueslikeclimateprotection,biodiver-sitypreservationand“sustainablefinancialmarkets”.

Business & Biodiversity InitiativeIn2008TUIwasinvitedbytheGermanMinistryfortheEnvironment,NatureConservationandNuclearSafetytojoinitsBusiness&BiodiversityInitiative.ThisinitiativeiscoordinatedbytheGermantechnicalaidagencyGTZandaimstopromotestrongerintegrationoftheprivatesectorinthegoalsoftheConventiononBiodiversity(CBD)relatingtotheworldwideprotectionofspecies.

Dialogue and research. Theover40membersoftheinitiativefromdifferentsectorsandrepresentativesoftheGermanEnvironmentMinistryandGTZmeetregu-larlytoexchangeexperienceandideas.Inordertoin-cludemajorstakeholdergroupsinthisdialogue,acon-ferencewithrepresentativesofGermankeyorganisa-tionsfortheprotectionofnatureandspecieswasheldinNovember2009.

Inthespringof2010,theinitiativewillpublishamanualentitled“Managingdiversity–Entrepreneurialbiodiver-sitymanagement”,writtentogetherwiththeCentreforSustainabilityManagement(CSM)ofLeuphanaUniver-sityofLüneburg.Themanualanalysestheinfluenceofentrepreneurialactivitiesonbiodiversityandshowsareasforprotectivemeasures,illustratedbypracticalexamplesgainedduringtheinitiative.

www.econsense.de

www.klimatech-

atlas.de

Working conference

of the Business

& Biodiversity

Initiative at TUI AG

in January 2009

www.business-and-

biodiversity.de


2

Countdown 2010. TomarktheopeningofInternationalYearofBiodiversity2010,theinitiativewilllaunchthetravellingexhibition“Diversityinbusinessrequiresdiversityinnature”,illustratingthelinksbetweenbusi-nessandbiodiversity.Theinitiativewillpresentitsresultsandfurthergoalsatthe10thconferenceoftheCBDstatespartiestobeheldinNagoya,Japan,inOctober2010.

Sustainability Leadership ForumTUIAGengagesintheSustainabilityLeadershipForum(SLF)topromoteactivedevelopmentandimplementa-tionofitssustainabilitystrategy.TheSLFisaninitiativerunbytheCSMoftheUniversityofLüneburgandB.A.U.M.(Germancampaignforenvironmentally-awaremanagement).

Open exchange.TheSLFunderstandsitsroleasaworkinganddiscussiongroupofpioneersofsustaina-blecorporatedevelopment.Theparticipantsmeetthreetimesayearforanopenexchangeoncoreissues,trendsandpractice-centredimplementationofsustai-nabilitymanagement.In2009,theparticipantsdiscuss-edforinstancethedevelopmentoftheinternationalsustainabilitystandardISO26000andcoporateriskmanagement.

Federal Agency for Nature ConservationSince1990,TUIhascooperatedwiththeFederalAgencyforNatureConservation(BfN)inGermanytoinformguestsabouttherulesoftheWashingtonCon-vention(CITES–ConventiononInternationalTradeinEndangeredSpecies).

Biodiversity Initiative. In2009TUIAGintensifieditsactivitiestosensitisegueststospeciesconservation.TogetherwiththeBfN,itproducedasouvenirguideinformingreadersaboutillegalsouvenirsandaboutalternativesthatpromotethelocaleconomy.SinceNovember2009,theTUIflyairlinehasalsoincludedbiodiversityadsproducedbytheBfNinthein-flightviewingschedule.

EUROPARC FederationEUROPARCFederationwasfoundedin1973astheFederationofEuropeanNatureandNationalParks.ItisanindependentEuropeannatureprotectionorgani-sation.Itsmembersincludemorethan500protectedareasandpublicagenciesinchargeofprotectedareasin39countries.

Sustainable tourism in protected areas.Asamem-beroftheevaluationcommitteeoftheEuropeanCharterforSustainableTourisminProtectedAreas(EUROPARC),TUIAGmaintaineditsinvolvementinimplementingstandardsforthesustainableuseofEuropeanprotectedareasfortourismin2009.AttheCharterNetworkMeetingin2009,TUIAGdiscussedtheconditionstourismneedstomeetinprotectedareaswithrepresentativesofnationalparksfromtheperspectiveofatourismcompany.

“The Business & Biodiversity Initiative aims to achie-ve stronger integration of business in implementing the goals of the Biodiversity Convention. With TUI, we have won a partner clearly committing to these goals and systematically working towards entrepre-neurial biodiversity management.”EdgarEndrukaitis,GTZ,coordinatoroftheBusiness&BiodiversityInitiative

www.bfn.de

www.europarc.org

www.count

down2010.net


www.cms.int

www.globalnature.

org

www.futouris.org

Bonn ConventionIn2005,TUIAGandtheBonnConvention(ConventionontheConservationofMigratorySpeciesofWildAni-mals/CMS)concludedacooperationagreement.TheCMS,signedinBonnin1979,isrunbytheUnitedNa-tionsEnvironmentProgramme.TUIisalsoafoundingmemberofFriendsofCMS,comprisingrepresentativesfromtheeconomic,political,scientificandmediaarenas.

Protection programmes. EveryyearTUIcontributesvariousactivitiestotheCMSprotectionmeasures.In2007and2008,TUIwastheonlyprivatesectorpartnercooperatingwiththeBonnConventionandtheWhaleandDolphinConservationSociety(WDCS)intheYearoftheDolphin.In2009,TUIAGsupportedtheYearoftheGorilla,carriedoutincooperationwiththeUNEPGreatApeSurvivalProject.2010hasbeendeclaredIn-ternationalYearofBiodiversitybytheUnitedNations.TheCMSwillrunitsownactivitiesinthisoverallcon-textin2010.

Global Nature FundTheGlobalNatureFund(GNF)isaninternationalfoun-dationfornatureandtheenvironment,dedicatedinparticulartothepreservationofspecies.TheGlobalNatureFundalsotakespartindesigningpilotprojectstopromotesustainableeconomicaction.

EU Life+.In2008,TUIAGsupportedtheGNF’sappli-cationforaBusiness&BiodiversityprojectaspartoftheEULife+sponsorshipprogramme.TogetherwithIUCNandotherpartners,theGNFisplanningtorunaEuropeaninformationandawareness-raisingcampaignforcompaniesonBusinessandBiodiversity.Thepro-jectwillbelaunchedin2010.

Futouris e. V.TUIAGco-foundedtheindustryinitiativeFutourise.V.togetherwithTUIDeutschland,TUIAustria,TUISuisse,airtours,GebecoandTUILeisureTravel.TouroperatorsThomasCookandNeckermannjoinedthenon-profitassociationon1July2009.ItisrununderthepatronageoftheGermanTravelIndustryAssociation(DRV).

Sponsorship areas. Futourissupportsprojectsinthefieldsofsocio-culturalresponsibility,environmentalandclimateprotectionandbiodiversitypreservation.ItcooperateswithLeuphanaUniversityofLüneburgtodeviseconceptsaimingtofurtherexpandtheactivitiesoftheinitiative.

DRV committee on culture and the environment Since1990,TUIhasbeenapermanentmemberofthecultureandtheenvironmentcommitteeoftheGermanTravelIndustryAssociation(DRV)andthussupportedtheactiveworkbytheDRVtopromoteanenvironmen-tallyandsociallycompatibledevelopmentoftourism.ThecommitteemandateisexercisedbyTUIDeutsch-land.

Goals. TheDRVcommitteepromotesthedevelopmentofenvironmentallysoundconceptsfortravelagenciesandtouroperators.Ittakespartinvariousbodies(tour-ismassociations,ministries,EuropeanUnion)andisthusinvolvedindecision-makingprocessesfortourism-relatedenvironmentallaws.Engaginginanexchangeofideasandexperiencewithbusinessassociates,regionalandsupra-regionaldecision-makersandenvironmentalandtourismministriesintheholidaydestinations,thecommitteeaimstodirectlyinfluencethedevelopmentofsustainabletourism.

www.drv.de


2

Tour Operators’ InitiativeSoastospreadandpromotetheideaofsustainabletourismdevelopment,TUIhaslaunchedtheTourOper-ators’InitiativeforSustainableTourismDevelopment(TOI)incooperationwithothertouroperatorsandwiththesupportofUNEP,UNESCOandtheWorldTourismOrganisation(UNWTO).

Voluntary commitment.Allmembersofthisworld-wideinitiativeundertakeavoluntarycommitmenttoecological,economicandsocialsustainabilityinthede-velopmentoftourism.Since2008,themandateontheTourOperators’InitiativehasbeenheldbyTUITravel.

Travel FoundationTUITravelandtheBritishTravelFoundationcooperatecloselyinfocusingontheprotectionandimprovementoftheenvironmentandthepreservationofculturaltraditionsinholidaydestinationcommunities.TheFoundation,createdin2003bytheBritishgovernmentincooperationwiththetourismsector,promotesthesustainabledevelopmentofdestinationsbysensitisingguests,developingappropriatebusinessmodelsandimplementingconcreteprojects.

Project work.Avarietyofprojectsareinitiatedincoop-erationwiththeincomingagenciesandlocalpartnerstopresentideasandtestsolutions.TheresultsoftheseprojectsarethenmergedintoguidelinesfortheBritishtourismsector.TheTravelFoundationthuspro-motessustainabletourismbymeansofconcreteinitia-tives.TUITravelsupportstheworkoftheTravelFoun-dationwithitsactiveinvolvementinvariousbodiesandhasdonatedover£1.5milliontodate.

www.toinitiative.

org

www.thetravel

foundation.org.uk

ÖkoprofitToimprovein-houseenvironmentalprotectionatourHanoversite,theTUIheadofficehasbeenworkingsince2002withÖkoprofit,theEcologicalProjectforIntegratedEnvironmentalTechnology,inacooperationprojectbet-weenlocalauthoritiesandcompaniesaimedatecologicaloptimisationofentitiesintheprivateandpublicsector.Theconsultancysystemregularlyoffersworkshopstoinformparticipantsaboutissuesofrelevancetotheenvi-ronment,i.e.energyefficiency,waste,wastewaterandstorageofhazardoussubstances.Ithelpsthemidentifysavingspotentialandthuscutoperatingcosts.ÖkoprofitisaLocalAgenda21project.

ECPATAllmajorTUItouroperatorscooperatewithECPAT(EndChildProstitution,childpornographyAndTraffi-ckingofchildrenforsexualpurposes)tofightchildpro-stitution.TheinfluentialinternationalorganisationwasfoundedinBangkok,Thailand,in1990andisrepresen-tedinmanycountries.Itsmissionistopromotetherightsofchildrenworldwide.ECPATrunscampaignsonaninternationalleveltoraisepeople’sawarenessofthesexualabuseofchildren.ECPAT’smaingoalsareeduca-tionandprevention.

www.ecpat.net

www.oekoprofit-

hannover.de


Sustainability Rating

Indicesoffersustainability-orientedinvestorsachancetochannelinvestmentsintocompanieswhichmeetgloballyrecognisedstandardsofresponsibilityfortheenvironmentandstakeholders.Atthesametime,dia-loguewithanalystsandinvestorsprovideskeyinputstocompanies.Indevelopingourexternalreporting,wetakeconstantaccountofrequirementsbysustainabilityratingsandrankingsandofinquiriesfromindependentindexproviders,researchagenciesandspecialisedinvestmentfunds.

InternationalratingagenciesandsustainabilityanalystsconfirmthesuccessofTUI‘sactivitiesinthecontextofsustainability.

Dow Jones Sustainability World Index.Since21Sep-tember2009,TUIAGhasbeentheonlytourismcom-panyworldwidetobelistedontheDowJonesSustai-nabilityWorldIndex(sub-sectorTravel&Tourism)forthefourthtimeinsuccession.Intheannualreviewofthecompositionoftheindex,TUIAGscoredbestinthecategoriesclimatestrategy,stakeholderengagementandbrandmanagement.Positivescoreswerealsoob-tainedinsocialreportingandenvironmentalmanage-ment.TheDowJonesSustainabilityWorldIndexcom-prisesthe317ofthe2,500membersoftheDowJonesGlobalIndexleadingthefieldintermsofcorporatesustainability.

FTSE4Good. Asaresultofthesemi-annualreviewbyEIRIS/imug,TUIAGwasadmittedtotheinternationalethicalindexFTSE4GoodwitheffectfromMarch2004.TUITravelPLCisalsolistedintheFTSE4Good.

ASPI Eurozone. TUIAGhasbeenrepresentedonthesustainabilityindexASPIEurozoneoftheFrenchratingagencyVIGEOsince2001.

Ethibel Excellence Index.InMarch2005,TUIAGwasadmittedtotheEthibelExcellenceIndex.ThereviewcarriedoutinAugust2009confirmedtheGroup’sposi-tioningintheindex.TheresearchproviderisStockatStake,amemberoftheEthibelGroup.

ECPI Ethical Index €uro.Witheffectfrom31January2007,TUIAGwasadmittedtotheECPIEthicalIndex€uromanagedbyE.CapitalPartners.

DAXglobal Sarasin Sustainability Germany.Since2007,TUIAGhasbeenlistedontheDAXglobalSarasinSustainabilityGermany(DeutscheBörse).

Investment Status “Prime“. oekomResearchAGagainawardedTUIthe“Prime”investmentstatusin2009.

Internet platform under the patronage of UNEP to improve transparency for sustainable investments in Europe:www.sustainable-investment.org

9 10


Environment3

TUIiscommittedtomaintainingaresponsibleapproachtotheenvironmentandnature.Inparticularintheareasofclimateprotectionandconservationofnaturalbiodiversitywewanttomakeacontribution.Weinvestinefficientenergyanddrivetechnologies.CarefuluseofnaturalresourcesandthereductionofnegativeeffectsontheenvironmentsecurethecontinuingsuccessofTUI.

Perspectives


3 Climate Strategy

Climatechangeisoneofthebiggestglobalchallengestotheinternationalcommunity.Drawingonthescienti-ficfindingsoftheIntergovernmentalPanelonClimateChange(IPCC)in2007,itisseenasveryprobablethatglobalwarmingisencouragedbythereleaseofgreen-housegasesduetohumanactivity.Society,individualsandaboveallcompaniesthereforehavearesponsibilitytoreducetheso-called“anthropogenic”greenhouseeffectincomingyearsanddecadesinordertocontainthenegativeconsequences.

Climate change and tourismTheclimatechangescenariosproducedbyresearchersinclude,amongotherthings,changingclimatecondi-tionsindifferentregionsoftheplanet,meltingicecapsandglaciers,risingsealevels,theadditionalreleaseofgreenhousegasduetothawingpermafrostandmorefrequentextremeweathereventssuchashurricanes.Thismeansthatincomingyearsglobalwarmingislikelytohave(more)directandindirecteffectsontourismandtoinfluenceTUI’scommercialactivities.

Manypeopleregardtravellingasafeatureoftheirlifequality.Whentheyareonholidaytheywanttorecupe-rateandrelax,buttheyalsowanttogainsomeimpres-sionofthenaturallandscapes,cultureandpeopleinthehostcountry.Thesedaysevenlongdistancescanbecoveredquickly,comfortablyandforarelativelylowprice.ForTUI,whichprovidestourismworldwide,mobi-lityisakeyelementofourbusiness.Mobilityoftenstillentailstheuseoffossilfuelsleadingtoemissionswithanimpactonclimate.Inthelightofthis,TUIhasformanyyearsbeentakingconcretemeasurestoreduceoreliminateemissions,especiallyinenergy-intensiveoperations.

TUI’s climate strategyTheclimatestrategyatTUIfocusesprimarilyonredu-cingoreliminatinggreenhousegasesrightalongthechainofvaluecreation.Wemonitortheemissionsthatresultbothdirectlyfromtheuseoffossilfuels(by,forexample,airlinesandcruisevessels)andindirectlyfromtheuseofelectricity.Wetakeconcretemeasurestoencouragethecarefuluseofresourcesandefficiencygainsintechnologiesandprocesses.

AtTUITravel,fiveofthenewcoreworkinggroupsinthefieldofsustainabledevelopmentareaddressingwaystoreducethecarbonfootprint.These“work-streams”setouttoidentifytargetsandactionforTUITraveloperationsinthefieldsofAirlines,WaterTrans-port,MajorPremises,GroundTransportandFlagshipHotelProperties.Climateadaptationtechniquesarealsoatheme.

Apartfromreducingandeliminatinggreenhousegasesinthebusinessunits,onethreadofTUI’sstrategyistoadapttoclimatechange.Wecontinuallyassesstherisksandopportunitiesposedbyclimatechange.Preservingecological,socialandculturalresourcesinthedestina-tionsandtherebyplacingoutcommercialactivitiesonasustainablebasisarepivotalobjectiveshere.Wecanonlycounterthoserisksandtapthoseopportunitiesbyadaptingswiftlyandefficientlytochangesintheclimate.

OurclimatestrategyappliesthroughouttheGroup.Hereisasummaryofourstrategicobjectivesandposi-tions,withsomenotesontheconcreteprocessesandmeasureswehavesetouttoimplement:


TUI climate strategy objectives:1.Tointegrateclimateprotectionintoourbusiness

processeseffectively,wesystematicallyanalyseourcommercialoperationstodeterminetheirimpactontheclimate.

2.RelevantemissionsareobservedinGroup-wideperformancemonitoring.Wehavedefinedsuitableindicatorsandupdatethemcontinuouslythroughdialoguebothinternallyandwithoutsidepartners.Theprocessofdesigningandinterpretingtheseindi-catorsistransparentandsubjecttoexternalreview.

3.TheGroup’sEnvironmentalManagement/Sustain-ableDevelopmentdepartmentprovidesspecialistsupportacrosstheGroup,workingcloselywiththoseresponsibleincompaniesandunits.Awholerangeofapproacheshavealreadybeendeveloped,withconcreteexamplesofeffectiveclimateprotec-tionandfurtherenvironmentalmeasuresallthewaydownthevaluechain.Bindingquantitativeandqualitative(reduction)targetshavebeendefinedforemission-intensiveoperations.ExperienceandbestpracticeareexchangedandpromotedacrosstheGroup.

4.ThecommitmenttoclimateprotectionisenshrinedintheCodeofConductofTUIAG.Thisresponsibili-tyiscommunicatedthroughouttheGroupthroughstafftraining.WeimplementthisresponsibilitybysettingtargetsforactionandqualitywhicharethentranslatedintopracticalmeasuresacrosstheGroup.

5.Regularreviewsofourprogressandbroadinternalandexternalcommunication,e. g.intheAnnualReportandSustainabilityReportandonourwebsitewww.tui-sustainability.com,servecriticalanalysisofourmeasuresandhelptobuildawarenessandconfidenceamongourguests,employeesandpartners.

6.Wecontinuallyencouragethesensitivityofourpart-nersthroughoutthevaluechaintoissuesofclimatechange,progressivelyinvolvingtheminourobjec-tives.

www.cdproject.net

7.Wedrawontheexpertiseofresearchersandacade-mics,governmentdepartmentsandNGOs.Webuildourcompetencethroughdialogueandexchangewithcooperationpartnersandotherstakeholders.

Measures and processes: Promotionandimplementationofpoliticalmeasurestoreduceoreliminateemissions(e. g.EUEmissionsTradingScheme,SingleEuropeanSky)

Operationalprocessoptimisationandapplicationofinnovativetechnologiestoincreaseefficiency

Greateruseofrenewableenergies Widercertificationofenvironmentalmanagementsystems

Sensitisationofemployees,guestsandpartners(e. g.informationevents,voluntaryoptionstooffsetcarbonemissions,contractualclauses)

Sustainableproductdevelopment Follow-upassessmentofadaptationimpacts Cooperationwithnon-governmentorganisations,politicalinstitutionsandresearchbodies

Provisionofenvironmentaladvicetodecision-makersandcontributionstoexpertpanels

Climate networkTUIisengagedinclosedialoguewiththescientificandpoliticalcommunities.Potentialwaysofmitigatinggreenhousegasemissionsanddesigningconcreteadaptationmeasuresareidentifiedanddevelopedtogether.

Carbon Disclosure ProjectIn2009TUIAGtookpartintheCarbonDisclosureProject(CDP)forthefourthtime,respondingtothesurveybyinterestedinstitutionalinvestorsbyoutliningtheopportunitiesandriskstobusinessactivitiesthatareposedbyclimatechange.


3 Climate Action

TUI AirlinesAccordingtotheIPCC,internationalairtrafficaccountsforabout2%ofglobalanthropogeniccarbondioxideemissions.ThePanelforecaststhatthiscontributionwillcontinuerising,reachingabout3%by2050duetoin-creasingdemandandtheresultingrealisationofgrowthpotentialinaviation.Inboththesefigures,thepercent-ageofpurelytouristtravelislower.Flyingathigheraltitudesmayreinforcethewarmingeffectofemissions.ThisimpactisreflectedintheRadiativeForcingIndex(RFI).From2012CO²emissionsfromcivilianairtrafficinEuropewillberegulatedundertheEmissionsTradingSchemeoftheEuropeanUnion(EUETS).

Reduction target.Quiteapartfromthefutureintegra-tionofouraviationservicesintoEUETS,wealreadybelievethatwehaveanecologicalresponsibilityforthecontributionwemaketoemittinggreenhousegases,whichisprimarilytheresultofusingfossilfuels.Forthatreason,ourclimatestrategyhasafocusonredu-cingourcarbonfootprintbyincreasingourenergyeffi-ciency.TUIAirlineshavebeencarryingoutanumberofmeasuresforsomeyearsnowtopreventemissionle-velsfromkeepingpacewithgrowingtransportcapaci-ties.Aviationperformanceisalreadyhighlyefficient,buttoimproveonthatevenfurtherTUIAirlineshavesetthemselvesthetargetofcuttingabsoluteCO²emissionsbyatleast6%bythewinterof2013/14.

Thebaselineforcomparisonwillbeemissionsduringthewinterseason2007/08.

AnothermeasuretohelpachievethattargetisrenewaloftheTUIAirlinesfleet.Theplanistograduallyreplaceaircraftoftheoldergenerationwiththelatest,muchmoreefficientnew-generationmodelsby2014.TUIhasplacedanorderwithBoeingforthecutting-edgeB787Dreamliner,andthefirstdeliveryshouldbetakenin2012.Fleetrenewalcouldsavemorethan2.8milliontonnesofcarbonemissionsby2014.

Climate protection.Apartfromthisongoingfleetre-newal,TUIAirlinesisimplementing30moremeasurestoenhancefuelefficiencyandtherebycutemissions.Wingletsmountedonthetipsofaircraftwings,forexample,helptoreducetheconsumptionofjetfuelby3.5to4%.Regularlyclearingdirtfromtheengines(waterwash)alsolowersfuelconsumption,potentiallycuttingthecarbonemissionsofaBoeing737byupto100,000kgperyear.OtheractiontakenbyTUIAirlinesincludesadjustingspeedtocutbackonaircraftfuelinput,moreefficientflightschedulingtoavoidunnec-essarytaxiingandflying,andweightreductionthankstotheuseoflightermaterialsinaircraftdesign.

TUITravelPLCisfurthermoreanactivememberofSAFUG(SustainableAviationFuelUsersGroup)andtakespartindiscussionsabouttheuseofsustainablebiofuelsinaviation.

A TUIfly winglet

Saison

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Reduction Fuel consumption following fleet renewal


Carbon offsetting. Inadditiontothis,weareabletooffermanyofourgueststheoptionofmakingavolun-tarydonationtooffsettheircarbonemissions.Thedo-nationsareinvestedininternationalmitigationprojectssothatthecarbondioxideemittedduringtheirflightscanbeoffsetbyreductionselsewhere.ThomsonAir-wayshasformanyyearsbeensupportingtheWorldCareFund,andeverytimeaguestmakesadonationthecompanydonatesanotherpoundofitsown.TUIflyhasbeenworkingsince2007withtheSwissfoundationmyclimateandhasverysuccessfullyintegratedtheoff-setoptionintoitsonlinebookingprocedure.FromtheintroductionofthisschemeuntilNovember2009,TUIflypassengershavemadethisdedicateddonationinabout6%ofbookings.Thatishigherthanaverageforthesectorandequatestomorethan660,000euros

A solar cooker in

use at Ejeda,

Madagascar

Sector Basis/performance indicator Targets for 2011 (or as stated)

TUI Airlines(total)

absoluteCO2emissionsofTUIAirlinesinproformayear2009:5,778,712tonnes

(shareoftotalCO2emissionsproducedbytheGroup:91%)specificemissionsduringthisperiod:78gramsperpassengerkilometre

ReduceCO2emissions:6%by2013/14(baseline:2007/08)

TUIfly NordicUsewinglets Fuelsavingsofupto4 % Noiseabatement

Retrofitanaircraftwithwinglets

TUIfly NordicImplement(certified)environmentalmanagementsystemssystematicmanagementofenvironmentalimpactsTUIflyNordicfirstTUIairlinetogainISO14001certification

MaintainandexpandtheenvironmentalmanagementsystemunderISO14001

TUIfly OffsetCO2emissionsfrombusinessairtravelIntroducecarbonoffsettingforbusinesstravelatTUIflyinfinancialyear2009/2010

inmoneyterms,ortoaoffsettingofapproximately33,000tonnesofCO².Thisiscurrentlybeingusedtofinancelow-energycookersinMadagascar.


3

TUI Hotels & ResortsThebrandsmanagedbyTUIHotel&Resortsareamongthepioneersoflocalenvironmentaction,whate-verthelocation.BroadsupportandadvicefromEnvi-ronmentalManagementatcentreandtheenvironmentofficersdesignatedwithineachhotelcompanyensureanactiveapproachtoenvironmentalmanagementandmakeanimportantcontributiontoquality,appealandsustainabledevelopmentinourholidaydestinations.

ROBINSONClubworksaroundtheglobeforasustain-ableuseofnaturalassets.HighpriorityisattachedtoISO14001certificationofenvironmentalmanagementsystems.Numerousmeasuresareappliedtoprotecttheclimateandcarbonreductionprincipleshavebeenintegratedintothecorporatestrategy.Energycon-sumptionisbeingconsistentlyprunedbackthankstoappropriatemeasuressuchasswitchingtolow-energylightbulbs.Asustainableapproachtoenergygenera-tionhaslikewisebeenadopted,forexamplebyinstall-ingplantthatcanconvertrenewableenergysourcessuchassolarenergyandbiomass.OverhalftheROBINSONClubshavesolarcollectorstoproduceheat.

About90%ofMorocco’senergyisimportedbecausethecountryhashardlyanyfossildeposits.Asenergydemandhasalsobeenrisingsteadilyinrecentyears,thedevelopmentofsustainableenergyconversionhasbeenproceedingapace.TheROBINSONClubinAgadirhastakenadvantageofthemanydaysofsunshineduringtheyearandenteredintoapartnershipwithaspecialistcompanytobuildthebiggestsolarfacilityinthecountry.ThesolarpanelsareinstalledontheClubroofs.Theyhaveasurfaceareaofover900m²andacapacityof2,600kWh/day.Theheatisusedforthehotwatersupplyandtokeepthepoolcomplexwarm.Thefacilityhasbeensuchasuccessthatsimilarprojectsarenowbeingdesignedforcompaniesandhotelsinthearea.

TheROBINSONClubAmadéatKleinarl(Austria)ob-tainsheatfromacarbon-neutralbiomassplantwhichusesthelatestcondensingtechnology,setupinspring2004byapartnershipinvolvingtheClubinvestors,localfarmersandtheenergycompaniesNahwärmeGmbHandAESG.Nearbyfarmerssupplythefuelintheformofforestchippings–aself-regeneratingcommodity.HavingsuchalargeclientenabledNahwärmeKleinarltoprovidedistrictheatingtotheentirevillagecentre:manylocalresidentsarealsosuppliedbythepowerstation.TheClubwasabletoavoidtheexpenseofanoil-firedheatingsystemand100%ofitsheatingandhotwaterisprovidedbythebiomassplant.Thefacilityhassavedabout800,000litresofheatingoilperannum.

ThehotelbrandRIUhasconsistentlypursuedenergy-savingmeasuresformorethantenyears,therebyhelpingtoprotecttheclimate.InRIUhotelslampbulbsareprogressivelybeingreplacedbylow-energybulbsandLEDlighting.Thatcutscarbonemissionsbynearly7,500tonnes.Powerconsumptionisalsobeingreducedbyusingenergy-efficientdomesticappliancesandscreens,andsmartcontrolshavebeeninstalledtomanageheatingandairconditioning.

Solar panels at the

ROBINSON Club

Agadir in Morocco


Grecotelhasalsointroducedarangeofmeasuresandinitiativestoreducepressureontheenvironmentandclimate.AnumberofGrecotelshaveinstalledsolartechnologies,usingthesun’senergyforhotwaterandheatingsupplies.TheHotelElGrecoonCretehasfittedairconditioningcooledbyseawatertosavefurtherenergyandresources.

Dorfhotelissimilarlycommittedtoprotectingtheenvi-ronmentandnaturalresourcesatitslocationsinGer-manyandAustria.DorfhotelFleesensee,forexample,hassupportedthe“ForestShare”campaignlaunchedbythetourismassociationinthestateofMecklenburg-WesternPomerania.InOctober2009hotelstaffplan-tedlocusttreesintheClimateForestatMirow.“Forestshares”werethenhandedovertogueststoraiseawa-


ROBINSON Club

absoluteCO2emissionsbyhoteloperationsinproformayear2009:115,347tonnes(2%oftotalCO2emissionsgeneratedbytheGroup)

Installationofsolarenergypanels /Clubexpansionandconversionstointensifytheuseofrenewables

Dorfhotel Fleesensee

ReducecarbonemissionsbyupdatingthefleetandusingelectricvehiclesSupportforthereforestationproject“Climateforest“andsubsequentsalesof25“Forestshares“(in2010)

Iberotel Greateruseofrenewableenergies,e. g.forgardenlighting

renessforclimateprotectionandencouragepeopletotakepartinthereforestationeffort.

TheTUIhotelbrandIberotelhasdemonstratedconsis-tentcommitmenttoprotectingtheclimateformanyyears.Itwasbackinmid-April2004thattheIberotelSarigermeParkbecametheworld’sfirst-everhoteltocommissionaparabolictroughcollector.Thehotel’ssolarcollectorsaretheperfectsolutiontocoolingbuild-ingsinsun-soakedcountries.Heatfromthecollectorsisalsousedbythesystemtopowerthehotelair-con-ditioningandgenerateitshotwater.


3

CruisesTUI’scruiseoperatorshaveintroducedvariousmea-surestoprotectecosystems,maritimebiodiversityandtheclimate.ThevesselsoperatedbyHapag-LloydKreuzfahrtenandTUICruisesandequippedwithstate-of-the-artenvironmenttechnology.IntheArcticandAntarcticcruiselinersusedieselratherthanheavyoil,andtheyareencouragedtousedieselinotherwaters,too.AsamemberoftheInternationalAssociationofAntarcticaTourOperators(IAATO)andtheAssociationofArcticExpeditionCruiseOperators(AECO),Hapag-LloydKreuzfahrtenobservestheirenvironmentguide-linesonallArcticandAntarcticvoyages,therebyac-tivelyshowingrespectfortheenvironmentandclimateinthesesensitiveregions.

TUI head office, tour operators, distribution Green power.The700orsoretailoutletswithintheGermanTUItravelagencystructurereceivetheirelec-tricityfromNaturEnergieAG.Theannualsupplyofabout10millionkilowatt-hourscorrespondstothean-nualpowerconsumptionof3,000households.Genera-tingthisvolumefromhydroelectricitysavesalmost6,000tonnesofCO².MostbranchesofTUINordicand230FirstChoicetravelagentsintheUnitedKingdombuy“green”powerfromrenewableenergysources.

Train to plane. InpartnershipwithGermanrailopera-torDeutscheBahnAGandtheAssociationofGermanTransportCompanies(VDV),TUIDeutschlandhasformanyyearsofferedclientsacomprehensiveservicetohelpthemontheirway.EverypackageflightbookingwithTUIincludesarailtickettogetpeoplefromhometotheairportandbackanywhereontheGermannetwork.TheycanalsouseanypublictransportinGermany’stwelvebigurbansystems.Thisoffersclientsaconvenient,cheapandclimate-friendlyalternativetotakingthecar,anditisawayofavoidingmoreairmilesbytakingadomesticflighttothepointofdeparture.


Cruises overall

absoluteCO²emissionsbyCruisesinproformayear2009:449,223tonnes(7.1%oftotalCO²emissionsgeneratedbytheGroup)

specific(average)emissionsinthisperiod:0.81kgperpassengernauticalmile

definitionofindicatorstomeasureenvironmentalimpactsofTUITravelPLCCruiseoperations(WorkstreamWaterTransport)

activesupportforclimateprotectionprogrammesatHapag-LloydKreuzfahrten,e.g.voluntaryuseofdieselandadjustingcruisespeedtosavefuel


Voluntary carbon offsetting.ManyoperatorsintheTUIGroupworkwithindependentpartnerstopromotecarbonoffsetting.Clients’donationsareinvestedinprojectsaroundtheworldtocutemissions: SinceJune2008,aspartoftheTUIClimateInitia-tive,clientsofTUIDeutschlandhavebeenabletooffsettheirentiretrip(includingaccommodation)throughmyclimate,contributinginthiswaytoclimateprotection.TUIDeutschlandadds€ 0.50everytimeabookingismadewiththisdonation.

ThomsonandFirstChoicesupportcarbonoffsettingforoutboundandinboundflightsviatheWorldCareFundinpartnershipwithClimateCare.Theoperatoradds£1toeachdonation.

TUINederlandtellsclientshowtheycanoffsettheircarbonemissionsthroughaproviderlikeGreenSeat.

TUISuissealsoletsholiday-makersusetheoffsetoptionthroughmyclimate.

TUINordicoffersclientsinScandinaviathechancetoarrangecarbonoffsettingthroughtheprovidersatmosfairandClimateCare.

TUIAGhasdecidedtooffsetcarbonemissionsfromunavoidablebusinesstripsbyair.In2008individualde-partmentschosetocompensatefortheirwork-relatedflightsthroughtheorganisationmyclimate,andintheshortfinancialyear2009allbusinessflightsforTUIAGwentcarbon-neutral.

TUI-biking

in Hanover

TUI business bikes. Membersofstaffsuggestedintro-ducingbusinessbikesforfast,healthyandenviron-ment-friendlytravelbetweenTUIpremisesinHanover.FollowingBoardsupport,eightTUIcompaniestookpartfromthestartinacquiringthebicycles,whichwereavailabletoborrowatfourlocations.EveninwintermonthsstaffmakefrequentuseoftheTUIbikes.Thathassavedabout3tonnesofcarbonemissionssincetheprojectwaslaunched.ThebikeshaveprovensopopularandsuccessfulthatTUIAGbackedthe“BikeFittoWork”projectorganisedbyB.A.U.M.,anationalcam-paignforenvironmentally-awaremanagement,wheretheyhavepublicisedtheprogressanddevelopmentoftheHanoverinitiative.


TUI AG

absoluteCO2emissionsfrombusinessairtravelinSFY2009:156tonnes

fullyoffsetcarbonemissionsfromallbusinessairtravelinthefinancialyear

cutincarbonemissionsfromuseofTUIbusinessbikesinproformayear2009:3,000kilogrammes(comparedwith100 %caruse)

analyselower-carbonoptionsforbusinesstravelanddailycommutingtopromotesustainablestaffmobility

TUI Deutschland absoluteCO2emissionsfrombusinessairtripsoffsetcarbonemissionsfromallbusinessairtravelforthefirsttimeinfinancialyear2009/2010

TUI Nordic absoluteCO2emissionsfromadministrationandsalesin2007/2008:1,504tonnes

15%reductioninenergyconsumptionbyadministra-tionandsalesby2012/20133

Further details at

www.tui-klima

initiative.de

www.myclimate.org

www.greenseat.nl

www.atmosfair.de


3 Biodiversity Strategy

Biodiversity–varietyamongfloraandfauna,ecosys-temsandgeneticresources–playsacentralroleinthesurvivaloftheplanet,andtodayitisincreasinglyunderthreat:fromdepletion,overexploitationandthecon-sequencesofglobalwarming.Ensuringbiodiversityisthetaskoftheinternationalcommunity.AConventiononBiologicalDiversitywasadoptedin1992attheUni-tedNationsConferenceonEnvironmentandDevelop-ment.Thegovernmentsofthestatesparties,whonownumber190,haveexpressedtheirdesiretoachieveasignificantdeclineinthecurrentrateoflossofbio-diversityby2010.

Withthedecisiontodeclare2010InternationalYearofBiodiversity(IYB),theUNGeneralAssemblyisseekingtobringtheprotectionofspeciesdiversitytoevery-one’sattentionasaglobaltask.

Biological diversity and tourismAsaglobalplayer,TUIisawarethatitsbusinessopera-tionsallthewayalongthevaluechainatlocal,regionalandgloballevelhaveanimpactonbiodiversity.Atthesametime,tourismismoredependentthananyothersectoronahealthynaturalenvironment.TUIhasbeencommittedsincetheearly1990stoconcreteprojectsandpartnershipagreementsinadialoguewithscien-tists,politiciansandconservationistswithaviewtoprotectingdiversity.TheTUIGrouphassetitselfthestrategicobjectiveofvalorisingbiologicaldiversityonanenduringbasisasthenaturalcapitalofholidayde-stinationsandthelivingfoundationsonwhichtourismisfounded–todayandforfuturegenerations.

TUI’s biodiversity strategyIn2008TUIwasinvitedbytheGermanMinistryfortheEnvironment,NatureConservationandNuclearSafetytojoinitsBusiness&BiodiversityInitiative.Thisinitiati-vehighlightstheimportantroleplayedbytheprivatesectorinpreservingthenaturalresourcesfromwhichalllifesprings.Thecompaniesconcernedcommittostronglinksbetweencommercialoperationandthesa-feguardingofspeciesdiversity.ThiscampaignisrunandsupportedbytheGermantechnicalaidagencyGTZ.BysigningaLeadershipDeclarationatthe9thUNConferenceofPartiestotheConventiononBiodiversi-ty(CBD),wepledgedtobacktheGermangovernment’sinitiativebytakingconcreteactiontoprotectspeciesandtointegratethepreservationofbiodiversityevenfurtherintoourbusinesspractice.Asamemberofthisinitiative,TUIisassumingitsshareoftheresponsibilityforhelpingtheinternationalcommunitytoachievethegoalssetoutintheBiodiversityConvention.InthelightofthiswehavedrawnupaBiodiversityStrategywhichtakesaccountofthegoalsformulatedintheLeadershipDeclaration.

www.count

down2010.net


TUI biodiversity strategy objectives:1. Tointegrateclimateprotectionintoourbusiness

processeseffectively,wesystematicallyanalyseourcommercialoperationstodeterminetheirimpactonbiodiversity

2.Inderivingthemosturgentprotectivemeasures,wedefinesuitableindicatorsandupdatethemcontinu-ouslythroughdialoguebothinternallyandwithout-sidepartners.

3.TheGroup’sEnvironmentalManagement/Sustaina-bleDevelopmentdepartmentdirectsallactivitiesinthefieldofbiodiversityanddirectlyreportstotheExecutiveBoard.Awholerangeofapproacheshavealreadybeendeveloped,withconcreteexamplesofsuccessfulbiodiversityprojectsandfurtherenviron-mentalmeasuresallthewaydownthevaluechain.Ourfuturefocuswillbetoconsolidatetheseinitiati-ves,systematicallyderivelessonsfromtheexperi-encewehavegainedandpromotebestpracticeacrosstheGroup.

4.ThecommitmenttoprotectingnaturalbiodiversityisenshrinedintheCodeofConductofTUIAG.Weim-plementthisbysettingtargetsforactionandqualitywhicharethentranslatedintopracticalmeasuresacrosstheGroup.

5.Regularreviewsofourprogressandbroadinternalandexternalcommunication,e.g.intheAnnualRe-portandSustainabilityReportandonourwebsitewww.tui-sustainability.com,servecriticalanalysisofourprotectivemeasuresandhelptobuildawarenessandconfidenceamongourguests,employeesandpartners.

6.Wecontinuallyencouragethesensitivityofourpartnersthroughoutthevaluechaintoissuesofbiodiversity,progressivelyinvolvingtheminourobjectives.

7.Wedrawontheexpertiseofresearchersandacade-mics,governmentdepartmentsandNGOs,therebybuildingourcompetence.

Measures and processes: Respectforinternationalagreementsandconven-tionsonprotectingnatureandspecies(e. g.theWashingtonConventiononInternationalTradeinEndangeredSpeciesofWildFaunaandFlora,orCITES)

Supportforapolicyofdesignatedprotectionareasinholidaydestinationswithclearlydefinedrulesforprotectingandusingeachcategorywithaviewtoensuringbiodiversity(e.g.undertheEUROPARCFederation’sEuropeanCharterforSustainableTourisminProtectedAreas)

Biodiversitycampaignsindestinationstoeducateguestsandlocalresidents(e. g.cross-companycam-paignsliketheYearoftheDolphinincooperationwithUNEPandtheConventionontheConservationofMigratorySpeciesofWildAnimals[CMS])

Partnershipprojectswithscientistsandresearchers(e. g.thescientificcasestudy“WildlifeWatchingandTourism“withUNEP/CMS)

Activeenvironmentpolicyadvicefordecision-makersandcontributionstoexpertpanels(e. g.onthe“PrinciplesforPreservingBiodiversity“)

Partnershipswithnon-governmentalorganisationstosupportlocalbiodiversityprojects(e. g.supportfortheconservationsocietyArcheloninprotectingseaturtles)

Sustainableproductdevelopment(e. g.responsiblewhale-watchingexcursionswhichobserveprescribedguidelines)

Sensitisingconsumerstoresponsibleinteractionwithfloraandfaunainholidaydestinations(e.g.throughinformationinbrochures,hotelfoldersandontheinternet)

Sensitisingstaff(e. g.throughregularenvironmentinformationininternalGroupmediaandinclusionof“environmentmodules”ininitialandcontinuoustraining)


3 Biodiversity Action

The value of biodiversityInitialfindingsfromthestudycommissionedbytheEuropeanCommissionandtheGermanMinistryfortheEnvironment,NatureConservationandNuclearSafety(BMU)entitled“TheEconomicsofEcosystemsandBi-odiversity”(TEEBStudy)demonstratetheenormousvalueofbiodiversityandecosystemperformanceworld-wide.Coralreefsalonecontribute170billiondollarsayeartoecologicalvaluecreationbyprotectingthecoastlineandactingasanurseryforyoungfish.Thesefindingsalsoshowthattheeconomiclivelihoodsofabouthalfabillionpeopledependdirectlyorindirectlyonthereefs(seeTEEBClimateIssuesUpdate09/2009,page8).TUIwouldliketoplayitspartinfactoringthevalueofbiodiversitymorerobustlyintorelevantdeci-sion-makingprocessesatcompanysitesand,inpartic-ular,holidaydestinations.

Implementing the Leadership DeclarationWeconsistentlypursuetheobjectivesdefinedinourbiodiversitystrategy,drawingonthecontentoftheBusiness&BiodiversityInitiative’sLeadershipDeclara-tionandtheGermanEnvironmentMinistry’sNationalBiodiversityStrategy.BysigningtheLeadershipDe-claration,wehighlightedtheparticularsignificanceofpreservingbiologicaldiversityasaholidaydestinationasset.TUIbelievesthatlong-termvalorisationofthenaturalenvironmentwillguaranteeafuturefortourism.Weregardourbiodiversitymanagementasaninstru-menttominimisecommercialriskswhiletappingintocommercialopportunities.

BelowwelistthesevenpledgesthatTUIhasunder-takenasamemberoftheBusiness&BiodiversityInitiativeandexplainhowweareputtingthemintopractice.

(1) Analysis of commercial operations and their impact on biodiversityTUIhasregularlymonitoredtheenvironmentindes-tinations,hotelsandassociatedcompaniessincethe1990s,steadilyexpandingitsscopeandtakingitscuefromthelatestinternationalstandards(e.g.theGlobalReportingInitiativeguidelinesandtheGlobalSustain-ableTourismCriteria).Biodiversityfactorshaveplayedtheirpartinthisfromtheoutsetandareregularlyrevi-sedandexpandedinlinewithinternationalrules.Ana-lyticalfindingsareusedtodescribecurrentstatusandprovideabasisforsustainabilityreporting.Theyalsoservetoidentifyrisksandopportunitieswithregardtothevariousaspectsofsustainabilityandbiodiversity,andthesearetakenintoaccountinpresentandfuturebusinessoperations.

TUI Hotels & Resorts.EachyeartheTUIAGhotelbrandsreportontheirenvironmentalandsustainabilityperformancetotheGroup’sEnvironmentalManage-ment/SustainableDevelopmentdepartment.Onebio-diversityindicatoristhedistancebetweenthehotelandanylocalconservationareas.AboutathirdofthehotelsinwhichTUIinvestsareclosetoprotectedareas.Theoperationofthehotelalsohasadirecteffectonlocalbiodiversity.Otherimportantfactorsinouras-sessmentarethehotel’scommitmenttoconservationprojectsandtheobservationofspeciesthatdeserveprotectioninthehotelsurroundings.¹

1Inthisway,thereportingsystemtakesnoteoftheRedListofEndangeredSpeciespublishedbytheInternationalUnionfortheConservationofNatureandNaturalResources(IUCN).Intermsofsize,practicabilityandlanguage,however,wecanonlymakelimiteduseofthisinstrument.Weareworkingonapracticableapproach.

www.global

reporting.org

www.sustainable

tourismcriteria.org


Cruises.BiodiversityanalysisintheCruisessectorpri-marilyyieldsinformationaboutwhethervoyagescrossecologicallysensitiveareasandhowthismightaffectbiologicaldiversity.

Goingashoreinprotectedareasthatareotherwisedif-ficulttoreachandarethereforelargelyuntouchedcan,inparticular,resultinlastingdamagetoanecosystemifthosewhotakepartintheexpeditionhavenotbeenmadesufficientlyawareoftheissues.Here,thebound-arybetweencommercialopportunityandriskisfragile,andmustberegularlyreviewedandweighedup.Asaco-founderoftheAssociationofArcticExpeditionCruiseOperators(AECO)andlong-establishedmemberoftheInternationalAssociationofAntarcticTourOper-ators(IAATO),Hapag-LloydKreuzfahrtenhasbeencommittedfordecadestorespectingthefloraandfau-naweencounter.Asmembersoftheseassociations,bothHapag-LloydKreuzfahrtenandQuarkExpeditionsconductallvisitstothesedestinationsinaccordancewiththeagreedbehaviourguidelines.

Destinations.TheimpactofouroperatorbusinessonbiodiversityinourholidaydestinationsisconsideredinthelightoftheGlobalSustainableTourismCriteria,whichTUItookpartinformulatingin2008.TUIana-lysestheexcursionsweoffertoconservationareasandadjoiningzones.Otherpointsofexaminationarelandtake-upbytouristinfrastructureandhowthisinflu-encesnaturalhabitats,andtheincidenceofprotectedareasandendemicspeciesinourdestinations.

Business partners and suppliers.TUIoperatorsintheUKandIreland,TUINederlandandTUIBelgiumusetheEuropeanTravelifeSystemtoassesssustainabilityfactorsintourism.Hotelscanlogontothisweb-basedsystemtoverifythequalityoftheirmanagementsy-stemwithregardtoenvironmentalandsocialissues.Thesubscriberisalsoofferedtipsonhowtoreducetheenvironmentalimpactofbusinessactivityandsaveoncostsintheprocess.Withaviewtosustainablepracticesamongtouroperators,thechecklistheaded“Natureconservationandbiodiversity”alsoaddressescommitmenttopreservingspecies(forexample

Hapag-Lloyd Kreuz-

fahrten supports

the Antarctic Re-

search Trust (ART),

which conducts

scientific studies

on Antarctic and

sub-Antarctic

wildlife within

their habitats

throughstaffactionorsupportforconservationprojects).

(2) Inclusion in the environmental management system and definition of indicatorsItisnaturalthatholidaytravelusuallyaimsforbeauti-fullandscapes,whichoftenboastagreatvarietyofspecies.Manyofthesewillbe“biodiversityhotspots”.ConservationInternationalhasidentified34ofthesearoundtheworld.Whiletheyonlyaccountfor2.3%oftheEarth’ssurface,over50%ofthevegetationcon-sistsofendemicspeciesand42%oftheirterrestrialvertebratescannotbefoundanywhereelse.Asignifi-cantpercentageofourguestsintheclassicaloperatorbusinessspendtheirholidaysincountrieswithareaslikethisthatprovidehomestomanyspecies.Alltheactivitythattakesplacethereneedstobeappropri-atelysensitive.

Protectedareaswithahighdegreeofbiodiversitycanbeimpairedbytourismandbyhotelsinthevicinity.Propermanagementoftheenvironmentmustincludecontrolleddisposalofwasteandwastewaterandcon-tinuousawareness-raisingamongguests,andthesefactorsreducethenegativeeffectsofhoteloperation.Thatiswhywehavebeenkeentopromotetheimple-mentationofenvironmentalmanagementsystemsinhotelsformanyyears.Itisalsowhywesupportsustain-ableproductsandservicesintourismandnatureconservationprojectstopreservebiodiversityinthedestinations.

(3) Biodiversity in the corporate structureBackin1990TUIwasthefirstmajortouroperatorintheworldtoappointanenvironmentofficerandsetupadepartmentofenvironmentalmanagement,whichhasbeenexpandingcontinuously.BiodiversityhasbeenapriorityinthiscommitmenteversinceTUIbeganworkingfortheenvironment.TheGroup’ssustainabilitycoordinatorsregularlyexchangeinformationabouttheinitiativestheyaretakingandtheirapproachtobio-diversity.Thereisaweb-basedplatformforpostingbestpractice,technicalinformationanddiscussionpapers.Thedatabaseencouragesanexchangeof

www.biodiversity

hotspots.org

The section on

“Organisation”

contains further

details about how

this has been an-

chored within the

Group


3

experienceaboutdealingwithbiodiversityissuesandhelpstopublicisesuccessfulconservationprojectswithintheGroup.Documentswithinformationforguestscanforexample,bedownloadedherebyanyoneintheGroup.

(4) Biodiversity targetsTheTUIGroup’sCodeofConductexpressesaclearcommitmenttopreservingnaturalbiodiversity.Thiscallsinparticularforaprudentuseofnaturalresourcesasonewayofreducingthestrainontheenvironment.AprocessofcontinuousimprovementinvolvingallGroupemployeesispivotalinthisrespect.


TUI AG

Internalandexternalcommunicationonbiodiversity intheAnnualReport intheSustainabilityReportontheinternetontheinternet atTUIGreenDays

MoreinternalandexternalcommunicationinInternationalYearofBiodiversity2010

TUI AG TUI Deutschland

MonitorTUIcompaniesanddestinationsbasedonspeciespreservationcriteria

Expandmonitoringprocesses,strongerintegrationofspeciespreservationindicators

TUI AG TUI DeutschlandTUI ServiceTUI Hotels & Resorts TUI Agencies

CombattradinginillegalsouvenirsDetailedreportsabouttradinginillegalsouvenirsfrom15holidayregions

Since11/2009“TUI‘sLittleGuidetoPreservingSpecies“hasbeendistributedinmorethan20holidaydestinations

Sensitiseguestsandincludethelocalpopulationininformationcampaigns

Translate“TUI‘sLittleGuidetoPreservingSpecies“intootherlanguagesforuseacross

theGroup

TUI hotel companies(incl. TUI Travel hotel companies)

Implement(certified)environmentalmanagementsystems FromendofNovember2009:87TUIhotelsandcompaniescertifiedunderarecognisedenvironmen-talstandard,including73hotelsunderISO14001(foracompletelistofcertifiedcompaniesgotoreport.tui-sustainability.com)

ExpandISO14001certifications

Projectstoconservespecies 116hotelssupportingspecificprojectstoconservespecies

Expandactivitiesincooperationwithlocalnatureconservationgroups

Moreprojectstoconservespeciesandprotectnatureintheholidayregions

TUI Hotels & Resorts Usetypicalregionalplantsindesigninghotelgrounds Usemoreendemicplantsingardens

TUI Service

NatureadventureexcursionsNatureadventureexcursionsareofferedin28holidayregions

Expandthenature-centredproductportfoliointheholidaycountriesoffered

Discusstheissueatthe2010meetingofheadsofdestinationsandthemeetingofSustainableDevelopmentCoordinators

TUI defines the

following quality

and action targets

which directly or

indirectly address

the preservation

of biodiversity:


(5) Internal and external communication on biodiversityTUIAnnualReportshavedescribedworkintheenvi-ronmentfieldsince1995.TheseparateEnvironmentandSustainabilityReportsinrecentyearshavepublici-sedprojectsandactiontoprotectbiodiversityinspeci-ficchapters.In2009theGroupwebsitemanagedbyTUIAGwasrevampedandnowhasan“Environment”sectionwhichprovidesadetailedaccountofourcom-mitmenttoprotectingspecies.OuremployeesaresensitisedtoissueslikepreservingbiologicaldiversitythroughtheintranetandatannualinformationeventsknownasTUIGreenDays.Thisbroadpresentationofouractivitiesinthefieldofbiodiversityisintendedtogeneratetransparencyontheinsideandoutsideandmomentumforthesystematicimprovementandcross-companyexpansionofouractivitiestoprotectspecies.

Clients. Sincethe1990s,TUIhasbeenkeepingguestsinformedandawareabouttheenvironment,conserva-tionandbiodiversitythroughcatalogues,posters,bro-churesandleaflets.TogetherwiththeFederalAgencyforNatureConservation(BfN)inGermany,TUIAGpu-blishedasouvenirguidein2009whichtakesaccountofbiodiversityissues.Itisdistributedinover20holidayregionswhereillegaltradinginsouvenirsofteninvolvesendangeredspecies.SinceNovember2009,theTUIflyfleethasalsoincludedbiodiversityadsproducedbytheBfNinthein-flightviewingschedule.

(6) Sensitising and progressively involving suppliersAsanintegratedtourismgroupwithitsthreebusinesssegmentsTUITravel,TUIHotels&ResortsandCruises,theWorldofTUIoffersthefullspectrumofholidayandtravelservices.TUImonitoringinstrumentsassistourcompanies,amongotherthings,withraisingaware-nessamongbusinesspartnersandtheiremployeesfortheproblemssurroundingbiodiversity.

www.tui-group.com

on biodiversity

Hotels.FormanyyearswehavebeenmotivatingourhotelpartnersbyawardingtitlessuchastheTUIEnvi-ronmentChampionor,withintheGroup,theEcoResortlabelforsustainablehotelmanagement.Bothawardsincludebiodiversityissuesamongthecriteria.Thewin-nersgainacompetitiveadvantagebecausetheyareflaggedupbythespeciallabelandexplicitlymentionedinTUIcataloguesandonthebookingwebsites.In2009TUINederlandsetupadedicatedwebsitetoinformitsbusinesspartnersabouttheTravelifeStandard,whichalsoaddressesaspectsofbiodiversity.

Business partners.Toensurethequalityofexcursionservices,TUITraveladoptedguidelinesin2008onpro-tectinganimalsincaptivity.TheGroupCaptiveAnimalWelfareGuidanceisgearedtotheanimalandspeciesprotectionguidelinesfromTravelife,whichthecompa-nyplayedaleadroleindrawingup.Conservationasso-ciationswereconsultedovertheTravelifeAnimalAt-tractionsHandbook.Themanualincludes,forexample,aqualitycheckfordolphinariumsbasedontheIUCNrequirementsandtheprovisionsoftheWashingtonConvention(CITES).

(7) Cooperation and dialogue for biodiversityManyofourbiodiversityactivitiesaretheoutcomeofdialogueandcooperationwithconservationistsandothernon-governmentalorganisations(NGOs),acade-micandpublicinstitutionsandassociationslikeecon-sense.TUIfirmlybelievesthatcompetence,effective-ness,transparencyandcredibilitycanallbeimprovedbyworkingtogether.

Bonn Convention. TUI’skeyactivitiesinthefieldofbiodiversityincludeitssupportfortheUN“Yearof …”campaigns,whicharecoordinatedbytheSecretariatoftheConventionontheConservationofMigratorySpe-ciesofWildAnimals(CMS).ThisongoingcooperationisfoundedonapartnershipagreementbetweenCMSandTUIAGsignedin2005.During2006,theYearoftheTurtle,TUIguestsweregivenleafletswithinforma-tionabouthowtovisitthebeachwithoutupsettingtheturtles.

www.TUIGreen.com


3

In2007/2008,YearoftheDolphin,therewerenumer-ousactionsthroughouttheGrouptoraiseawarenessamongTUIguestsbigandsmallabouttheprotectionofendangeredwhalesanddolphins.Inthesamecon-text,TUIalsosupportedthe2008WATCHConference(WesternAfricanTalksonCetaceansandtheirHabi-tats)initiatedbytheBonnConventionwithaviewtodesignatingaprotectedareaforthesecreaturesintheEasternAtlantic.Theeventbroughttogethervariousgovernmentrepresentatives,NGOs,scientistsandthebusinesscommunity.YearoftheGorillain2009wasdevotedtoprotectingthisspeciesthreatenedwithextinctioninCentralAfrica,withaninformationcam-paignforTUIguestsandlocalresidents.

TUIwillusetheInternationalYearofBiodiversity2010tocontinuesensitisinggueststotheneedtoprotectspecies.

CITES.Everyyearmillionsofprotectedanimalsandplantsandproductsmadefromthemaretraded.Thishasfacedmanyspecieswithextinction.Sincethe1990s,wehavebeeninvolvedinspecialistexchangeaboutthisissuewiththeBfN,theGermanpublicagencyrespon-sibleforobservingtheConventiononIllegalTradeinEndangeredSpeciesnationally.WarningsaboutillegalsouvenirshavebeenincludedinTUIbrochureseversince.

EUROPARC.In2009TUIAGsupportedtheinaugura-tionofanewvisitorcentreatTorfhausintheHarzMountains.TheexhibitionmoduleonNationalNaturalLandscapestellsvisitorstothewell-knownCharterparkaboutbiodiversityinthislowmountainrange.TomarkthecentenaryofEurope’snationalparksin2009,TUIfundedtheEUROPARCpublication“LivingParks:100YearsofNationalParksinEurope“.

Balearic agreement.Since2005TUIandtheEnviron-mentMinistryoftheBalearicIslandshavebeenwor-kingtogethertodevelopsustainabletourism,with

conservationandbiodiversityplayingessentialroles.Thisagreement,whichwasrenewedin2009,providedthebasisforareforestationprojectnearAlcudiaonMajorca.

Projects and partnerships in destinationsTUIcompaniesarelocallyactiveinnumerousconcreteprojectstoprotectendangeredspeciesandanimalwelfare.

Morocco. TheROBINSONClubinAgadirishelpingSous-MassaNationalParktoprovideaprotectedhabi-tatforrareandendangeredspeciesoffauna.WiththehelpoftheGermantechnicalaidagencyGTZ,nearlyextinctspeciessuchasthescrewhornantelopeandtheMhorrgazellearenowreturning.ClubguestscandiscoverindigenousMoroccanfloraandfaunaintheadjacentnationalpark.

Cape Verde. RIUHotels,inwhichTUIhasastake,andthelocalconservationgroupSOSTartarugaswerebusyin2008and2009protectingtheloggerheadseaturtle(Carettacaretta),aseverelythreatenedspeciesthatlaysitseggsalongtheshoresoftheCapeVerdeIslands.Arangeofedutainmenteventswereheldtoeducateguests,whowerealsoabletotakepartinmovingtheseendangeredneststofencedoffareas.

Creating a protec-

ted section of

beach for sea

turtles to nest


Cyprus.20employeesofthedestinationagencyAeolosplanted500treesintheCypriotTrodosMountainsaf-tertheforesthadbeendamagedbyfire.About€3,500werealsodonatedforotherreforestationprojects.Employeeshavealsotakenpartinactiontocleanupbeaches.

Kenya.DuringYearoftheDolphinin2007/2008,TUIandPollmansTours&SafarisinKenyaworkedwithlocalconservationgroupstoraiseawarenessamongtheindigenouspopulation.Targetgroupswerelocalrepresentativesoftourisminterests,boatownersandfishermen.Theywereinformednotonlyaboutthegeneralthreattothesemarinemammals,butalsotheimmediateimpactofboatexcursionsandfishingoncetaceanhabitats.

Asaresultofthecampaign,alargelocalassociationofboatprovidersalongthesoutherncoastofKenyaofferedtogeartheirfutureactivitiestoajointlyfor-mulatedCodeofConductforsustainableboattrips.AnotheroutcomewasthebroadreplacementoffishingnetsinthecoastalregionnearWatamu.Thelocalfishingcommunitywereabletoexchangethefinenetstheyhadbeenusingforlegalnetsthatcompliedwithinternationalstandardsfreeofcharge.Theillegalnetsdamagereefsandendangeryoungfishstocks,whichinturnarethefoodsourcefordolphins.

Greece. Toprotectthenestingareasoftheendange-redloggerheadseaturtle(Carettacaretta)onCreteandinWesternPeloponnesia,Grecotel,aTUIparticipa-tion,hasbeenworkingformanyyearswithArchelon,anassociationdevotedtoprotectingspecies.Keypro-tectionmeasuresincluderaisingguestawarenessandsettingprotectivecages.Duringregularnocturnalpa-trolsalongthebeach,whichguestscanaccompany,thecagesareplacedoverexposedclutchesofeggsuntiltheyoungarehatched.

Egypt.ToprotectcoralreefsintheRedSea,EgyptianIberotelshavebeenworkingwithHurghadaEnviron-mentalProtectionandConservationAssociation(HEPCA).Guestinformationcampaignsandregularstintsofbeachcleaninghelppreservethisunderwaterworldsorichindiversityfromdamagecausedbyholiday-makersandpollution.

Animal welfare worldwide. Animalwelfareinholidaydestinations–especiallyforcatsanddogs–playsanimportantroleinTUI’senvironmentalactivities.InpartnershipwithinternationalandlocalorganisationsliketheInternationalFundforAnimalWelfare(IFAW),DodecaneseAnimalProtectionSociety(DAPS)anddogrescuecentres,wearecommittedtoimprovingthelivesofanimalsinoursphereofinfluence.TUIsupportsreg-ularneuteringcampaigns,provisionofveterinaryser-vices,guesteducationandcollectionsofdonationsinthedestinations.

TUIDeutschlandandtheEuropeananimalwelfareassociationETN(EuropäischerTier-undNaturschutze.V.)signedacooperationagreementin2009topro-tectcatsinhotelgroundsontheislandofLanzarote.“ProtectingCatsonLanzarote”isapilotprojectwithTUI’spartnerhotelsthatcouldbeextendedtootherdestinationsifitprovessuccessful.

ETNhastakenresponsibilityforneuteringtomsandtreatingsickanimals.UnlikeotheraidprojectsinSouthernEurope,theaimhereisnottobringthestraysbacktoGermanyandfindhomesforthemthere,buttohelptheanimalsenjoyabetterlifewheretheyare.Neuteringhastheaddedappealofmonitoringthefelinepopulation,containingitsgrowthinamannerwhichdoesnotharmthecats.


3 Resource Efficiency

Energy, water and wasteOurglobalactivitiescallfornaturalresourcestogen-eratevalue.EfficientresourcemanagementinTUI’scompanieshelpstoreducetheconsumptionofresour-cesgraduallywhilespendinglessonenergy,waterandwastedisposal.

Energy. Consumingfossilfuelslikejetfuelandoilisamajorcontributoryfactortoglobalwarming.Theeffi-cientuseofenergyinourbusinessunitssteadilyre-ducesourimpactontheenvironmentandtheclimate.Drawingonrenewablesourcessuchasbiomassandsolarenergycanmakeaparticularlysubstantialcontri-butiontosavingotherresources.

MostofourenergyisconsumedintheoperationofTUIAirlines.Wide-rangingprogrammestoenhancetheefficiencyofflightschedules,flightoperationandtechnologycanachievebigenergysavings.

TheairlinesintheTUIGrouphavedrawnupalistofover30measurestocutflightemissionsprogressively.Theyincludemountingwinglets,regularwaterwashingforengines,graduallyrenewingthefleet,adjustingspeedandselectingoptimumroutesforflyingandtaxiingattheairport.

Efficientenergyuseisalsoakeyaspectofenvironmen-talmanagementinTUIHotels&Resorts,andheretooitcontributestoprotectingtheclimate: Tocutpowerconsumptiononhotelpremises,RIUhasmadeitapurchasingpolicythatlow-energybulbsmustbeusedinalmostallareasofthecomplex.

Energymanagementsystems,masterswitchesandthermostats(contactbreakers)forairconditioningandheatingarestandardinallguestroomswithROBINSONClub.

Technicalinnovation:equippingthemainlaundrywithanozonesystemattheROBINSONClubCalaSerenameanswashingmachinetemperaturescanbecutby80%anddailytruckdeliveriesarenolongernecessary.

Hapag-LloydKreuzfahrtenisinvestinginshipswithcutting-edgeenvironmenttechnology.State-of-the-artenginespermittheefficientuseoffuels.WhencruisingintheArcticandAntarctic,vesselsusedieselinsteadofheavyoil.Adjustingspeedreducesfuelinputexponen-tially.SelectiveroutemanagementispractisedbybothHapag-LloydKreuzfahrtenandTUICruises.

An initiative

launched by TUI

Deutschland and

OSRAM in October

2008 promotes the

use of low-energy

light bulbs in

hotels on Majorca

TUI Airlines target

in the section

“Climate Action”

SectorBasis/performance indicator

Targets for 2011 (or as stated)

aQiDorfhotelGrecotelGrupotelIberotelJaz Hotels RIUROBINSON ClubSol Y Mar

EnergyconsumptionofTUIHotels*inproformayear2009:3,608terajoules(3.8 %oftotalGroupenergyconsumption),mostlyforelectricity

* incl. TUI Travel hotel

companies

Identifyandimplementmeasurestocutelectricityconsumptioninhotels.Toinclude:useofenergy-savinglightbulbs,intelligentsettingofmonitoringandcontroltechnology

ROBINSON Club Fleesensee

Installadistrictheatingpowerstationtoproduceheatandpowerfromco-generation(by2010)


Water. TheEarthisawateryplanet.However,only2.5 %isfreshwaterandonlyafractionofthatisfitforhumanconsumption.Thismakeswateroneofthemostpreciousofallresources.Insomecountriesoftheworld,includingmanytouristdestinations,demandforwaterexceedsnaturalreserves.

Thatiswhywearecommittedtothethriftyuseofdrinkingwater,andinourcasethebulkofthatiscon-sumedbyTUIHotels&Resorts.Wehaveinstitutednumerousmeasurestocutwaterconsumptionperbednightfurther.Examplesincluderetrofittingwater-savingtechnologiesinbathroomsanddetailedaware-ness-raisingamongourclients.Gardensareincrea-singlybeingplantedwithendemicspeciesinresponsetoclimateconditionsandtheyareirrigatedwithservicewater.

RIUHotelsusexeriscapingintheirgardens.Thismeansinvestigatingvariousfactors,suchasclimateconditions,andthendividingthedesignintoareasofhigh,averageandlowwaterconsumption.Theareaswithhighcon-sumption,suchaslawn,arekepttoaminimumandon-lylaidoutinareaseasilyvisibletoguests.Thechoiceofplantsisbasedonthisclassificationaccordingtowaterrequirementsandotherfactorssuchassoil,lightandtemperature.Irrigationtimesareplannedandadjustedtodryperiodsandhumidity.Protectivevegetallayerspreventerosionandsoildehydration,helpingtoreducetheneedforirrigationandmakingthegardensmoreattractive.

InSpainandPortugal,theROBINSONClubshavedevi-sedtheirownprogrammeforsustainablewaterma-nagement.TheMediterraneanclubshavedeliberatelydispensedwithbathtubsinsingleanddoublerooms.OthersavingsresultfromsophisticatedtapsanddualflushforWCs.Apartfromthis,suitablyselectedplantsintheClubgardensaredrip-irrigatedtopreventevapo-rationlosses.

TheROBINSONClubCalaSerenahasitsowntertiarywatertreatment.ServicewaterisusedtoflushallWCsandforirrigatingthegardens.Thissaves110,000cubicmetresofdrinkingwaterayear.

Hapag-LloydKreuzfahrtenandTUICruisesalsomakecarefuluseofdrinkingwater.Seawaterispurifiedandtreatedonboardusinginnovativetechnologiesandcanthenbeusedasdrinkingwater.

SectorBasis/performance indicator

Targets for 2011(or as stated)

aQiDorfhotelGrecotelGrupotelIberotelJaz HotelsRIUROBINSON ClubSol Y Mar

WaterconsumptionbyTUIhotels*inproformayear2009:18,979,274m³(domesticservicesandirrigation)

* incl. TUI Travel hotel

companies

Identifyandimplementmeasurestocutwaterconsumption,including:sensorwatertaps,dualtoiletflush,freshtowelsandbedlinenasrequestedbyguests

ROBINSON Club Daidalos

Grow10%morein-housevegetablesandherbswithoutincreasingwaterconsumption


3

Waste.Controlledwastemanagementandrecyclingre-ducethepressureonpreciousresources,cutpollutionandmakeamajorcontributiontocontainingoperatingcostsatcompanylocations.TUI’sassociatedhotelshaveconsistentstrategiestocutdownonwaste.Sortingrecyclablematerials,progressivelyincreasingthereutilisationrateanddisposingofunavoidableresidualwasteinadueandpropermannerarefocalaspectsofenvironmentalmanagementsystems.

Withthiscommitmentwehavetopushatboundariesinsomecountries,wheremunicipalwastedisposalandtreatmentdonotyetmeetourexpectations–orthoseofourguests.Hereweengageincooperationtoachie-vetangibleimprovementsthroughdialoguewithlocaldecision-makersandgovernments.

Themosteffectivewaysofavoidingwasteincludepurchasingpolicy(forexample,buyinglocalproduceandbulkquantities),thewideruseofdepositbottlesandavoidingtheindividualportionsanddisposablepackagingsocommoninhotels.RIUfirmlyrejectsmini-portionsofbutter,jamandhoney.Thatmeans295millionindividualpackagesthattheRIUhotelsdidnotusebetween2000and2007,and4,731tonnesofplasticwastethatthechainavoidedgenerating.

TheGrecotelsonCretemeetmuchoftheirdemandforfreshfruit,vegetablesandsaladbybuyingorganicpro-ducefromtheisland’sAgrecoFarm.Purchasinglocalandregionalproductsreducescarbon-emittingtrans-portandcutsdownonpackaging.

TheROBINSONClubsavoidcarbonmilesandpackagingbymakingtheirownsparklingtablewaterincarbonators.Organicgardenandkitchenwasteiscompostedandputtogooduse.TheROBINSONClubJandiaPlayausesoldcardboardboxestopackagesouvenirsforguestsandtoprotecttheworksofarttheycanmakeinthestudio.

CILECCTATUIAGisapartnerinaconsortiumof19companiesfrom12countriesledbyNor-Tek(Norway)developingsoftwaretoassessthelifecyclecostofconstructionobjectsaspartofanEUresearchmandate.CILECCTA(auser-oriented,knowledge-basedsuiteofConstruc-tionIndustryLifeCycleCostAnalysissoftwareforpan-Europeandeterminationandcostingofsustainableprojectoptions)isthetitleofthefour-yearprojectlaunchedon1October2009,whichtakesaccountofconstructioncostsbutalsosubsequentoperating,maintenanceanddisposalcosts(i.e.theentirelifecycleofabuilding).TUIiscontributingaround€400,000(includinganEUgrantofaround€190,000)andpro-vidingahotelforthesimulationoftheapplicationofthesoftware.

Sector Basis/performance indicator Targets for 2011

Grecotel WastevolumeofTUIhotels*inproformayear2009:65,494tonnes

* incl. TUI Travel hotel companies

Expandthewastedisposalsystemandimproverecycling

Dorfhotel Implementmeasurestoreducewastevolumes


Certifications

Continuous improvementEnvironmentalmanagementsystemsarevoluntaryinstrumentsofprecautionaryenvironmentprotectionforthesystematicmonitoring,mitigationandcontrolofenvironmentimpacts.TheinternationallyacknowledgedenvironmentstandardENISO14001providedbytheInternationalOrganisationofStandardisation(ISO)andtheEuropeanUnion’sEMASstandardarewidelyrecog-nisedasschemesforimprovingenvironmentperfor-manceonacontinuousbasis.Everyyearanindepen-dentexpertreviewscompliancewithrequirements,theimplementationofprocessesdescribedintheenviron-menthandbook,andtheenvironmentprogramme.Environmentpolicyispivotaltoimplementinganen-vironmentalmanagementsystemifprocessesofrele-vancetotheenvironmentaretobeproperlyanchoredthroughoutthecompany.Acompanywillonlybegran-tedcertificationandreceivethecertificateifallrequire-mentshavebeenmet.

ByNovember2009,87TUIhotelsandcompanieshadbeencertifiedaccordingtoarecognisedenvironmentstandard.Atotalof73(lastyear:68)hotelsrunanen-vironmentalmanagementsystembasedonISO14001.Otherhotelshavegainedcertificationunder,forexam-ple,theAustrianecolabelorTravelife,astandardforthetourismindustrythathasbeenpromotedbytheEuropeanUnion.

TUIAG,TUIDeutschlandandTUIDienstleistungsge-sellschaftsucceededinSeptember2009inhavingtheenvironmentalmanagementsystemsattheirhead-quarters(re-)certifiedandwereabletoimprovetheirsoundenvironmentalperformanceatcompanyloca-tions.Long-terminvolvementintheAgenda21projectÖKOPROFITandsuccessfulreviewhavealsoconfirmedlocalcommitmenttosustainability.

ThegrowingnumberofcertifiedTUIcompaniesde-monstratesthesystematicintegrationofenvironmentandsustainabilityobjectivesinbusinessprocesses.Apartfromhelpingtoimproveenvironmentperfor-mancecontinuously,thesesystemsalsoservetheearlydetectionandmanagementofrisks.Weremaincom-mittedtopromotingandexpandingcertificationbothlocallyandGroup-wide.

TUI AG’s ISO

certificate

Sector Performance indicators Targets for 2011

TUI AGTUI DeutschlandTUI Dienstleis- tungsgesellschaft Implement(certified)

environmentalmanagementsystemsinGroupcompanies

EndofNovember2009:87TUIhotels*andcompaniescertifiedunderarecognisedenvironmentalstandard,in-cluding78underISO14001

* incl. TUI Travel hotel companies

TUIflyNordicfirstTUIairlinetogainISO14001certification

Maintainanddeveloptheenvi-ronmentalmanagementsystemsinaccordancewithISO14001

Grecotel ExpandISO14001certifications

Grupotel ExpandexistingISO14001certification

Iberotel ExpandISO14001certifications

ROBINSON Club EstablishanenvironmentalmanagementsystemintheROBINSONClubMaldivesandfurtherdeveloptheenvironmentstrategy

TUIfly Nordic Maintainandexpandtheenvi-ronmentalmanagementsysteminaccordancewithISO14001

The full list of associated companies that have received certification can be found on the internet: report.tui-sustainability.com


Our People4

Weregardthecommitmentandcreativityofouremployees,efficientworkingpracticesandagoodworkingatmosphereasessentialprerequisitesformaintainingagoodreputationandachievingbusinesssuccess.Ourcorporatecultureischaracterisedbymutualrespect,teamspirit,opennessandprofessionalism.Employees,customersandpartnersformauniquenetworkfeaturinganexchangeofknowledge,interculturalcooperationandindividualdevelopmentopportunities.

TeamSpirit


4

InordertoofferyoungpeopleopportunitiestostarttheircareerandsecuretheGroup’scompetitivenessinthelongterm,theGermancompaniesofferedvocatio-naltrainingforatotalofabout500youngemployeesasofthebalancesheetdate2009.

Theexcellentqualityofthetraininghasbeenconfirmedtimeandagainbythechambersofindustryandcommerceingrantingawardstothosefinishingtheirtraineeship,someofwhomhavebeencrowned“bestregionaltrainee”.Around70%ofthosewhofinishedtheirtrainingin2009wereofferedanemploymentcontract.At5.3%,theproportionoftheheadcountintrainingdeclinedyear-on-yearduetothedivestmentofContainerShipping.

Overall,TUIofferedtraineeshipsin13differentjobsandtwosandwichcourses,includingcommercialclerk,traveladvisorandtheBachelorofArtsinTourism.

ROBINSON Hotel School.Underthemotto“Successthroughvocationalandcontinuoustraining”,ROBINSONopenedahotelschool,theCentreForma-tionApprentissage,intheROBINSONClubAgadirinMoroccoinMay2008.Thehotelschooloffersyoungpeopleaged18to30theopportunitytocompletea12-monthtrainingprogrammewiththehotelcompany,coveringreception,house-keeping,bar&restaurantandkitchen.

TheprogrammeisofferedbytheClubinpartnershipwiththeGermantechnicalaidagencyGTZandtheregionalvocationaltrainingagencyofAgadir.Inthefirstyear2008/09,55traineescompletedtheirstate-certifiedtrainingcourse.Inthesecondyear2009/10,60traineeswerechosenfromover1,000applicationsfromalloverMorocco.TheSenegaleseMinistryforEducationisalreadyexaminingwhetherthesuccessfulGerman-MoroccanschemewouldworkinSenegal.

ROBINSONClubAgadirseesthevocationaltrainingschemeasanopportunityforyoungMoroccansinacountrywheretourismhasgrownveryrapidly.Thelocaltransferofknowledgeopensupnewprospectsforthetraineesandcontributessubstantiallytothedevelopmentofthedestination.ROBINSONtrainsitsownjuniorstaffandofferspermanentjobstomanyofthetraineeswhocompletethecourse.

TUI Youngsters.TUIYoungsters,locatedinHanover,isacommercialoperationwithinTUIDeutschlandandiscompletelymanagedbytraineesfromalldepartments,B.A.studentsandinternsworkingforthecompaniestakingpartinthescheme,i. e.TUIAG,TUIDeutschlandandTUIInfoTec.WorkingforTUIYoungstersisregardedasanidealcomplementtotheirtraining.

Thetraineeslearnhowtothinkandactinanentrepre-neurialmannerandgainkeycorecompetencessuchascustomerorientation,costawareness,decision-makingskillsand,inparticular,independenceandinitiative.Thegoalshavebeenclearlyformulated:Gettingtoknowbusinessprocesseswithallthetasksandworkflowsinvolved,generatingandimplementingbusinessideas,takingresponsibilityforwhattheydoanddecision-making.Theyoungemployeesalsolearnhowtoorga-nisetheirownwork,managetheirtimeandhandlefinancesprofessionallywithconstantbudgetmoni-toring.

Training

The 2008/09

trainees receiving

their certificates


Intoday’sbusinessworld,withitsmanysocialandeco-nomicchanges,acompany’semployeesareitscrucialcompetitivefactor.Winning,retainingandpromotingemployeesisthusthekeychallengeforcompanies,includingTUI.

Development of senior and executive staffIn2009numerousemployeesandmanagersbenefitedfromdevelopmentschemes.TheyreceivedassistanceandactivesupportfromvariousquartersincludingTUIConsulting&ServicesGmbH.TheGroup’sproce-duresfordiagnosingpotentialfocusedonrecruitingjuniorstaffanddevelopingmanagers.Apartfromthetried-and-testedassessmentcentres,TUIdrewincreas-inglyoninnovativemanagementprofiling.Selectivetrainingservedabovealltoimprovecapacityplanningandtheefficacyoftourismpurchasingnegotiations.Thesetrainingprioritieswereflankedbystrengtheninginterculturalandlanguageskillsforallteamsworkingonacross-nationalbasis.NowthatnewITsystemshavebeenintroducedindistribution,specialseminar

HR Development and Staff Motivation

Demographic changeDemographicchangeisamongthekeyissuesonthesustainabilityagenda.UnderthepatronageofVladimirSpidla,EUCommissionerforSocialAffairs,econsense,theForumforSustainableDevelopmentofGermanBusiness,co-foundedbyTUIAG,hasjoinedwithanumberofcompaniestoformtheEuropeannetworkDemographicChangeLaboratory,athinktankdealingwiththestrategicchallengesofdemographicchangeinEurope.ItengagesindialoguewithstakeholderstodevelopstrategiesforsustainableHRpoliciesinEurope,promoteashiftincorporateparadigms,strengthencompetitivenessandactivelysupporttheCSRAlliancelaunchedbytheEUCommission.

Further details atwww.econsense.dewww.demographicchange.infowww.demographic-risk-map.eu

serieshavebeendesignedtoharmonisethenetworkingoffront,middleandbackoffices.

Inordertosecuretherecruitmentanddevelopmentofjuniorstafffortechnicalandmanagementpositionsatalllevelsinthelongterm,theInternationalManage-mentTraineeProgrammeoftheTUIGrouphasofferedattractiveopportunitiesforuniversitygraduatesformanyyears.In2009,theprogrammewasgivenastrongerinternationalorientationandenabledjuniormanagementstafffromallovertheworldtogainin-sightsintoallfacetsoftheworldsofworkintourism.ThetraineeassignmentsformedanimportantbasisforstrongercooperationandintegrationwithintheGroup.Inaddition,furthertraineeprogrammestailoredtothespecificneedsoftouroperationandairlineswererunatthenationallevel.

AftertheybeganinJuly2008,TUITravelalsoimple-mentedthreeadditionalleadershipprogrammesinCostaRicain2009.Almost80managerstookpartinoneofthefiveroundsofthefour-dayprogramme.Apartfromconsultationandhands-onassistanceforaCostaRicancommunity,theparticipantsgainedvaluablecross-divisionalandinterculturalexperiences.

TUI excellent! Underthemotto“TUIexcellent!Youaretheexpert”,TUIDeutschlandhadalreadylaunchednew,self-reliantprocessmanagementin2008.Thepro-jectaimstooptimisefunctionsandbusinessprocessessoastoimproveprofitabilityandcompetitiveness,butalsocustomerandemployeesatisfaction.Basedonworkplaceanalysesandoptimisationworkshops,over800immediateinitiativeswerepreparedduringthere-portingperiodwithaviewtosecuringcontinualprocessoptimisation.Theywereimplementedautonomouslybyemployeesandmanagers.Tooptimiseworkflowsonacontinuousbasis,TUIDeutschlandalsostartedtocreatebroadtransparencybystandardisingprocessvisualisation.Thisextensiveinvolvementencouragesemployeestodevelopefficientandsustainableworkflows.


4

TUI Spirit.TheTUISpiritinitiative,launchedbyTUITravelin2008,expressesthevision“Weseektocreateextraordinarytravelexperiences”.In2009,newactivitiesandprojectswerelaunchedtospreadtheTUISpirittoadditionalcompanies.TUISpiritworkshopswereheldatTUIDeutschlandinHanoverandatTUIEspaña.TheparticipantsworkedtogetheronideasforimplementingtheTUISpiritvalues.Acomprehensivemulti-mediapresentation,whichwasmadeavailableacrosstheGroup,documentedfromamanagementandemployeeperspectivehowtheTUISpirithadbeensuccessfullyimplementedintheindividualsourcemarketsandsectors.

Employee shares.Formanyyearsnow,TUIAGhasbeenrunningaprogrammetoissueemployeeshares,enablingcompanyemployeestoparticipateinprofits.ThisprogrammeisopentoemployeesandpensionersofGermancompaniesandemployeesinseveralotherEuropeancountries.In2009,thebeneficiarieswereagainofferedthechancetosubscribetoupto250sharesatareducedpricein2009.TUITravelPLCalsooffersUKstaffanopportunitytoparticipateinthecompanybybuyingsharesatreducedprices.

Great Workplace Award.In2009,ROBINSONClub,Germanqualityandmarketleaderinthepremiumsegmentforclubholidays,receivedtheGallupGreatWorkplaceAwardforthefirsttime.ROBINSONisthusoneofonly23companiesworldwidewiththemostcommittedandproductiveemployees.TheTUIhotelcompanyROBINSONistheonlyGermancompanytoreceiveanaward.Over15millionemployeesandatotalof300companiesworldwidetookpartinthesurveyonemployeecommitment.Theinternationalemployeesurveyhasshownthataparticularlynoteworthyfea-tureinROBINSONisitsemployees’strongemotionalbondwiththebrand.


Health and Safety at the Workplace

Health managementThe“fitwithTUI”programmeisanexampleofmodernhealthmanagement.InaccordancewiththeLuxem-bourgDeclaration,signedbyTUIAG,theGroupoffersaseriesofmeasuresunderliningthesignificanceofhealthandwell-beingattheworkplace.Apartfromopportunitiesforexercise,suchasincompanysports,therearehealthseminarsdesignedforparticulartargetgroupsandprogrammesforthepreventionofsub-stanceabuseareoffered.Employeescanalsotakepartinannualcampaignssuchasfluvaccination,eyetestsandpreventionof/therapyforbackproblems.Thehighlightin2009wasthe“Checkinforacheck-up”campaign,whichofferedemployeesachancetotakepartinarangeofcancerscreeningmeasures.Healthactivitiesaredevisedandruninconsultationwiththeemployees.Thisinvolvesregularstaffinformationcam-paignsandsurveys,andmeetingsbetweenthehealthcoordinators,theworksdoctors,healthandsafetyoffi-cialsandrepresentativesofmanagementandstaff.

Company health insurance fund.ThecompanyhealthinsuranceschemeTUIBKKoffersacomprehensive

rangeofservicespro-vidingcoverforillnessandpreventivehealthservices.SincetheintroductionoftheGermanHealthFundin2009,members’contributionshavenolongerbeenpaiddirectlyintotheschemebutallocatedaspercapitalumpsumsbasedonage,genderandrisk.

Corporate Health Award 2009.TUIwasawardedtheCorporateHealthAward2009foritsexemplaryhealthsystemattheHanoversiteandrankedamongtheTOP50inGermany.

TheCorporateHealthAwardisgrantedbyHandels-blatt,TÜVSÜDLifeServiceandEuPDResearchundertheaegisoftheGermanMinistryforLabourandSocialAffairstocompaniesdemonstrablyshowingabove-averagecommitmenttotheirownemployees’health,pursuingasustainableHRstrategyanddocumentingtheseactivitiesaccordinglyintheframeworkoftheCorporateHealthAudit.

Health and safety systemsHealthandsafetyisakeyaspectofeverydayworkinglife.Incooperationwithhealthandsafetyexperts,activitiesattheHanoversiteincludedworkplace-specifichazardanalyses,permanenttrainingoffirst-aidandfireprotectionassistantsandnoisemeasurements.Employees’healthalsoenjoystoppriorityattheinter-nationallevel.Basedonahealthandsafetydeclaration,therearevarioussystemsfordistributingrelevanthealthandsafetyinformation,disseminatingbestpracticeamongtheworkforceandtrainingnewstaff.


4

Little World of TUI

Work-life Balance

Work-life balanceTUIisoneofthefoundingmembersofthenational“Successfactorfamily”network.Group-widepro-grammesareaimedatenablingemployeestoachieveabetterwork-lifebalance.Employeescanobtainfinan-cialsupportforchild-careortaketheirchildrentothecompanycrèche,theLittleWorldofTUI,inHanover.TheGroupalsooffersflexiblemodelstoworkpart-timeorfromhomeandanoptiontoapplyforanex-tendedperiodofunpaidleave.

Little World of TUI.WithourLittleWorldofTUI,wehavecreatedacrèchewithplacesfor15childrenagedonetothree.Threestate-recognisednursesareonsitefrom8a.m.to5p.m.everydaytotakecareofthetoddlers.TheReggioEmiliomethodusedbythecrècheisaholisticapproachtopromoteandretainchildren’sexperimentallearningskills.Thecrècheisbasedonagenerationmixapproach:encountersbet-weentoddlersandseniorcitizenspromoteexchangebetweengenerations.

Close contact during parental leave.TUIisanemployerthatlikestosupportitsemployeesduringpregnancyandafterchildbirth,forinstancethroughpersonalinterviewstodiscussallaspectsofreturningtowork.Employeesonparentalleavecantakepartinfurthertrainingandcontinuetomakeuseofourinter-

nalinformationsources–theIntranetandstaffnews-letter.Employeesonparentalleavecanalsospendbriefperiodsfillinginforcolleagues,whichhelpsthemkeepintouchwithcompanylife.

Pension schemesThecompaniesintheTUIGroupoffertheirem-ployeesmanydifferentwaysofparticipatinginprivatepensionschemes,alongsidethecompany-basedpensionschemesfundedbytheemployer.Specificlegalconditionsandtheeconomicpositionofeachcompanyaretakenintoaccountindesigningthemodels.PrivatepensionschemesforemployeesinGermanyweredevisedsoastotakeadvantageoffiscalandsocialsecurityopportunities.Apartfrompensionfundcontractsanddirectinsuranceschemes,privatepensioninsurancefunds(“Riester”pensions)wereofferedtoobtainco-sponsorshipfrompublicfunds.Inaddition,deferredcompensationmodelswereofferedtoenableemployeestochoosetheirpensionschemeaccordingtotheirindividualpreferences.

Part-time early retirement TheGermanGroupcompaniesmadesubstantialuse,intheirHRandsuccessionplanning,oftheopportunitiesprovidedundertheGermanPart-TimeEarlyRetirementActtoshiftgraduallyfromemploymenttoretirement.Inalmostallcases,workinghoursinthepart-timeearlyretirementphasewerebasedonablockmodel,enablingtheparticipanttoretireearly.Theresultingassetsfortheemployeesworkingunderpart-timeearlyretirementcontractsarehedgedagainstemployerinsolvencyusingacapitalinvestmentmodelinaccordancewiththeprovisionsoftheGermanPart-TimeEarlyRetire-mentAct.Approx.€ 9.6millionwereprovidedforthe267employeesworkingunderpart-timeearlyretire-mentcontracts.


Diversity

Diversity CharterAglobalplayersuchasTUIlivesoutdiversityinevery-dayoperations.ThatiswhyTUIAGhascommittedtotheDiversityCharter,anationalGermancorporateinitiativetopromotediversity,fairnessandrespectincompanies.Over600companieshavemeanwhilesigneduptotheinitiativefortoleranceandfairnessincorporateculture.InsigningtheCharterinMay2008,TUIAGcommittedtocreatingaworkingenvironmentfreefromprejudicewherenobodyisexcluded.Origin,culturalspecificitiesandhealtharetopicshighlightedbyTUIinthiscontextintheformofprojects.

Some things we do to promote diversity:Interculturalenvironment,opendialogue,corporatecitizenship,e. g.TUItraineesandstaffcoaching

studentswithlearningdisabilitiesinreadingaloud,OpenDoorexchangeprogrammeforchildrenof

employees,TUIsponsorshipandTUIFoundationprojectsHealthpromotionschemes,e. g.seminarsontraineehealth,firstaid,nutritionandexercise.Family-friendlyschemes

Apartfromintegratingandassistingcolleagues,inclu-dingtheirchildrenandinparticularyoungpeoplefromimmigrantfamilies,TUIAGsupportedinternationalyouthexchangeschemesforemployees’childrenandranTUIInitiativeschemesforpeoplewithhealthimpairmentsin2009.

Staff with disabilitiesPeoplewithandwithoutdisabilitiesarealreadyworkingsidebysideatTUI.TUI’sGermancompaniescurrentlyemployaround230employeeswithaseveredisability.

TUIAGseekscontinuousimprovementsintheinte-grationofpeoplewithdisabilitiesintheGroup.Everynewvacancyisthereforelookedattoseewhetheritcanalsobeperformedbyatrainedemployeewithaseveredisability.TheTUIGroupalsooutsourcescertainexternalservicestoshelteredworkshops.

Traineeswithdisabilitieshavetomeetthesamecondi-tionsasanyotherapplicant,whichmeanstheyneedtherightqualifications.Theyareexpectedtoshowcommitment,motivationandasoundschool-leavingcertificate,aboveallinGerman,English,MathsandIT.Ofcourse,theyshouldalsohaveanall-roundinterestintravel.


4 Co-determination

Employee representationIntheTUIGroup,employeesarerepresentednationallyandinternationally,bothinindividualGroupcompaniesandatGrouplevel.Inaccordancewiththestaffpar-ticipationculturefosteredbytheGroup,employeerepresentativeswereinvolvedinstrategicdecisionsandtheimplementationofthesedecisionsintheirrespec-tiveareasofresponsibilityintheinterestoftheover-allworkforceandsupportedcorporateinterestsindoingso.

TUI European ForumTheTUIEuropeanForumwasestablishedevenbeforetheGermanparliamentadoptedanActonEuropeanWorksCouncilsin1996.ItscompositionresultsfromthenumberofemployeesinthebusinesssectorsandtherespectivecountriesintheEuropeanUnion,theEuropeanEconomicAreaandSwitzerland,inwhichTUIdirectlyorindirectlyholdsmajorityholdings.In2009,atotalof53representativesfrom15countriesweredelegatedtotheTUIEuropeanForum.GroupmanagementbriefstheSelectCommitteeoftheTUIEuropeanForumseveraltimesayearandattendsmee-tingstodiscussthecurrenteconomicandHRsituationwithintheGroup.TheTUIEuropeanForummeetsonceayear.Itmakesasignificantcontributiontotheinter-nationalcharacteroftheGroupandactsasamultipliertoenhancethetransparencyoftransnationalcorporatedecisions.

Select Committee

of the TUI Europe-

an Forum 2009

Health and safety and environmental protection committee of the Group works councilThehealthandsafetyandenvironmentalprotectioncommitteecomprisesanequalnumberofemployeeandemployerrepresentatives.SixmembersoftheGroupworkscouncildiscusscurrentGroupdevelop-mentsandissueswithsixemployerrepresentativesfromdifferentsectorsandcompanies.


Innovation and Ideas

Quality pledgeForourcustomers,the“TUIbrand”isaqualitypledgepromisingprofessional,comprehensiveperformance,reliabilityandcompetitiveprices.

InNovember2009,TUItoppedtheSuperbrandsrank-ingasthemostpopularbrandamongGermanconsum-ersinthetouroperatorcategory.Inapre-selectionstage,independenteconomicexpertsfromSuperbrandsnominatedoutstandingproductandcorporatebrandsinagivencountry,whichwerethenevaluatedbyanin-dependentjury.Theevaluationcriteriaincludedbranddominance,customerloyalty,goodwillaswellaslongev-ityandoverallbrandacceptance.

AllTUIemployeessetouttofulfilthisqualitypledgewiththeirstrongmotivationandskills.Ourdistinctiveinnovationculturecontributedsubstantiallytothiseffort.

Innovation managementInnovationisoneofourkeycorporatevaluesanchoredintheCodeofConductoftheTUIGroup:Wepromotecreativityandthecommitmentofallemployeesattheirworkplaceandareopentonewideasandsolutions.Ourambitiouscorporategoalscanonlybeachievedthroughconstanteffortstoimprovequalityandadjusttocurrentframeworkparameters,trendsandcustomerwishes.

TUI Innolympics. TheGroup-wideTUIInnolympicswerelaunchedbackin2006.Fromapproximately3,200ideassubmittedbyemployees,sevenlocalinnovationteamsidentified240ideasforsubsequentdevelopmentintoviable,marketableconcepts.Since2008,thebestconceptshavebeenimplementedwithintheTUIGroupinnumerousinitiatives.

InSeptember2009,TUIrankedfirstinthecategory“Study,roundandactivetrips”intheTravelOneCom-passawardedbythetourismtradejournalTravelOne.Around1,600travelagenciestookpartinthereaders’poll.Forlong-haultoursasof1November2009,TUIguaranteesimplementationofroundtripsbookedbyatleasttwopersonsandthusprovidescustomersandtravelagencieswithamaximumofplanningcertainty.

Innovation workshops. TofollowupontheTUIInno-lympics,innovationmeetingsandworkshopsareorga-nisedonaregularbasis.Thoseinchargeofinnovationwithinthetourismsourcemarketsmeetatthesework-shopstodiscussup-to-dateinnovationtopicsandtheimplementationstatusfrompreviousworkshops.

ApartfrominternalTUItopics,atleastonemacroeco-nomicquestionisdiscussed.In2009,forinstance,thefocuswason“Theimpactofthefinancialcrisisonthetourismsector”.Thegoalistodefineareasofoppor-tunityaroundthegeneraltopics.Withthisinternalexchange,TUIseekstodefinesynergiesandoptimiseprocesseswithintheGroup.Inordertoexpandinnova-tiveknowledgeandpractice,across-sectoralexchangewithcompaniesoperatinginothersectors,suchasVolkswagen,isanessentialelementoftheoverallinnovationprocess.Thismutualexchangeenablesbothcompaniestogaininsightsintoeachother’sinnerworkingsinordertorecogniseparallelsandderivepotentialapproaches.


Society5

ResponsibilityGlobalisationbringspeopleandmarketstogether.WebelievewehaveanobligationtomakeourownworldwidecontributionasaGlobalCorporateCitizen.Wethereforeengageineconomic,ecologicalandsocialdevelopmentatoursitesandinourdestinations.Thisawarenessofourresponsibilitytosocietyandtheenvironmentisakeyfactorinthesustainedsuccessofourenterprise.


5

Human rightsTheTUIGroup’sCodeofConductenshrinesourcom-mitmenttoobservehumanrights.Werespectthedig-nity,privacyandpersonalrightsofeveryindividual.Wewillnottoleratedifferenttreatmentongroundsofnationality,gender,race,skincolour,disability,socialorigins,religion,beliefs,ageorsexualorientation,andnorwillwetoleratechildlabourorindecentworkingconditions.

ApartfromthefundamentalvaluesthatarerootedinourCodeofConduct,wehaveassimilatedthetenprinciplesoftheUNGlobalCompactrelatingtohu-manrights,labourrights,environmentprotectionandfightingcorruption,andweseektodisseminateandimplementthesejointlywithinoursphereofinfluence.

AsanaffiliatememberoftheUnitedNationsWorldTourismOrganization(UNWTO),TUIhasofficiallysigneduptotheUNWTOGlobalCodeofEthicsforTourism.MandatedbytheUnitedNationsgeneralAssembly,UNWTOplaysapivotalroleinpromotinganddevelopingtourism,whichcontributestoeconomicdevelopment,internationalunderstanding,peace,pros-perityanduniversalrespectforhumanrightsandthebasiclibertiesofall,regardlessofrace,gender,lan-guageorreligion.

In the Preamble to the Global Code of Ethics for Tourism, UNWTO makes particular reference to the following international agreements:theUniversalDeclarationofHumanRightstheInternationalCovenantonEconomic,SocialandCulturalRights

theInternationalCovenantonCivilandPoliticalRights

conventionsandrecommendationsadoptedbytheInternationalLabourOrganisation(ILO)intheareaofcollectiveconventions,prohibitionofforcedlabourandchildlabour,defenceoftherightsofindigenouspeoples,andequaltreatmentandnon-discriminationintheworkplace

The Global Code of Ethics contains the following Articles:1. Tourism‘scontributiontomutualunderstanding

andrespectbetweenpeoplesandsocieties2. Tourismasavehicleforindividualandcollective

fulfilment3. Tourism,afactorofsustainabledevelopment4. Tourism,auseroftheculturalheritageofmankind

andcontributortoitsenhancement5. Tourism,abeneficialactivityforhostcountriesand

communities6. Obligationsofstakeholdersintourismdevelopment7. Righttotourism8. Libertyoftouristmovements9. Rightsoftheworkersandentrepreneursinthe

tourismindustry10.ImplementationoftheprinciplesoftheGlobalCode

ofEthicsforTourism

Fighting povertyTUINederlandisafoundingmemberoftheTravelFoundationNederland.Thistrustpromotessustainabledevelopmentintourismdestinationsbysupportinglocalprojectstoprotectnatureandpreservecultures.In2008TUINederlandworkedwithCordaidandPASEOtosetuptheChocolateTourintheDominicanRepublic.Thisexcursion,providedbyTUIinpartner-shipwithothers,generatesadditionalincomeforlocalcocoagrowers,therebyhelpingtocombatpoverty.

TUITraveljoinedtheBritishTravelFoundationinhelp-ingtointroduceasystemwherebyproceedsfromvisit-ing26KenyanMassaivillageswereusedforthebenefitofthevillagecommunity.Inthefirstsixmonthssincetheprojectbegan,theincomeofMassaiinthevillagesthatwereparticipatingintheschememultipliedseveraltimesover.

More on the TUI

Group’s Code of

Conduct on page 10

More on the

Principles of the

UN Global Compact

at www.unglobal

compact.org

Committed to Human Rights


ECPATIn2009TUIcontinueditsworldwidecommitmenttoprotectingchildrenfromsexualexploitation.TheguidingprinciplesaredrawnfromaCodeofConductdrawnupforthetourismindustrybyECPAT(EndChildProstitution,ChildPornographyandTraffickingofChildrenforSexualPurposes),whichhasbeensignedbymostofourGroupcompanieseitherdirectlyorintheircapacityasmembersofnationalassociationssuchastheBundfürTourismuswirtschaft(BTW),theTourOperators’InitiativeforSustainableTourismDevelop-ment(TOI),theDeutscherReiseVerband(DRV),theÖsterreichischerReisebüroVerband(ÖRV)inAustriaandtheAssociationofBelgianTourOperators(ABTO).OurGroupcompanieshavemettheirpledgesundertheECPATCodebymeansofthefollowingaction:

Information leaflet for guests.Inautumn2008TUIDeutschlandhelpedtoprintanddistributetherevisededitionofafoldedECPATleafletabouttherisksofab-usethatchildrenface.ItisdistributedtoTUIguestsinallrelevantdestinationsduringtheWelcomeevent.

Keeping employees informed and aware. Inspring2008TUIAGorganiseddistributionofatrainingbro-churefortourrepsinover80destinations,drawnupinpartnershipwithECPAT.ThatsameyearTUIDeutsch-landsupportedacross-sectoralDRVtrainingeventinPhuket(Thailand)whichaimedtobringtogethertourreps,hotelmanagementsandlocalauthoritiesinthedestinationandsharpentheirawarenessoftheissues.Inautumn2009aninternationalstrategyworkshoponimplementingtheECPATCodeofConductwasheldinThailand.TheagendaincludedtworepresentativesoftheregionalTUItourmanagement,whotalkedtoover80participants,mostoftheminthehoteltrade,aboutTUI’scommitmenttoprotectingchildrenfromsexualexploitation.Sincethesummerof2009,thephenome-nonofchildprostitutionhasbeenincludedinTUI’sin-ternaldestinationmonitoring.

Clauses in provider contracts. TUITravel’snewSustainableDevelopmentAddendumforhotelcon-tractscontainsdetailedtermsrelatingtoprotectionfromchildprostitutionaspartoftheminimumsocialandethicalrequirements.Signatoryhotelsundertaketoensurethatchildrenareprotectedonaccommodationpremises.EmployeesmustbeawareoftheECPATCodeofConductandbecapableofactingappropriately.Suspiciousbehaviourmustbereportedtothelocalauthorities.TheAddendumisthefirstdo-cumentwithscopebeyondtheGroupitselftoexpressobjectivesinthisfield.

Customer information campaign.Apartfromdistribu-tingtheECPATinformationleafletinallhotelsatrele-vantdestinations,ourguestsaremadeawareoftheissuesbymeansofinformationinhotelfolders,tourbrochures,articlesandadsinin-flightmagazinesandvideosandontheWebatwww.tui-sustainability.com.

Staff training. AtthemeetingofTUIdestinationma-nagersinspring2009,TUIDeutschlandarrangedadis-playareainwhichtheregionalcrimeinvestigationagen-cyandECPATtookpart.TUIDeutschlandalsoraisedtheissueatitsworkshopsforhotelpurchasingstaffinGermany.TUItourguidesoncontinuoustrainingduringthefinancialyearwerealsosensitisedtotheneedforchildprotectioninadedicatedmodule.ECPATvolun-teerswereinvitedtotakepartintheTUIGreenDays2009,runbyTUIAGandTUIDeutschland,wheretheytalkedtoemployeesattheTUIsitesinHanoverabouttheirwork.

Corporate principles. ByexpresslycommittingtorespecthumanrightsintheTUIGroup’sCodeofConduct,wearevoicingourstandagainstviolationsofhumanrights,inparticularintheformofthesexualexploitationofchildren.

www.ecpat.net


5

Annual reporting. TUIreportsregularlyoncurrentactivitiesandprojectsintheAnnualReportfromTUIAG,inourSustainabilityReport,andontheintra-netandinternet.RegularreportingtoTheCodeisdoneeitherdirectlyorindirectlyviatheassociations.

The Code is the

international cam-

paign to implement

ECPAT’s aims in

the tourism sector

(www.thecode.org).

TUI has been sup-

porting ECPAT’s

work as an active

funding member

for many years.


Corporate Citizenship

TUI FoundationThroughtheTUIFoundation,TUIAGisengagedinpublicworksintheimmediateenvironmentofitscentraloperationsintheGermanStateofLowerSaxo-ny.Thedecisiontosetupthisfoundationwastakenin1998tomarkthe75thanniversaryofthecompanyPreussagAG(nowTUIAG).Itwascreatedin2000asanot-for-profittrustunderprivatelawanddomiciledinHanover.Itsequityisworthtwelvemillioneuros,andthemoneyspentonfundingisderivedfromtheinvest-mentofthatcapital.TheTUIFoundationhassetprio-ritiesinthefieldsofeducationandtraining,researchandscience,theartsandculture.Itsspecialfocusisonprojectsforchildrenandyoungpeople.

“We are the Future” Award.TheTUIFoundationpresentedanewawardforthefirsttimein2009:“GemeinsaminHannover–WirsinddieZukunft”(TogetherinHanover–WearetheFuture).Itwasdesignedprimarilyfornon-profitprojectsforthebene-fitofchildrenandyoungpeoplewhichencouragethemtogetalongtogetherandateamspirit.Itistobeawar-dedannuallyandisworth€10,000.Itaimstoencou-ragecommonpurpose,non-violenceandculturalopen-nessandabovealltomakethemanenjoyableandrealexperience.Fromatotalof77entries,theexpertjuryselectedsixprojects,includingthreespecialprizes,toreceivetheaward.Thewideresponsetothecompeti-tionshowsjusthowmanyexcellentprojectsthereareforchildrenandyoungpeopleinHanover.Asafollow-uptothecompetition,aforumwasheldinNovember2009topresenttheprojects.TheadministrationofhestatecapitalandtheTUIFoundationareworkingtogethertopickuptheexperience,knowledgeandin-formationderivedfromtheseprojectswithchildrenandyoungpeopleandpassthemon,inparticularbyenablingindividualsandassociationswithaknock-oninfluencetoenterintodialogueonthesubject.

Research and science. TheRudolfSchoenPrizeworth€20,000forayoungdoctororresearcherattheMedi-calUniversityofHanover(MHH)wasawardedforthe21sttime.Theawardismadeforanoutstandingclinicalstudypublishedinascientificjournal.In2008itwentto

Prof.DrBernhardSchieffer,SeniorPhysicianattheCardiologyandAngiologyClinic,forhismedicalpublica-tiondemonstratingpossiblegeneticcausesforcardio-vascularrisk.Theawardwaswonin2009byDrJuliaSkokowaattheMHHInstituteofMolecularHaemato-poiesisforherpioneeringinsightsintothemechanismsofvitaminB3,openingupnewprospectsforimmuno-therapyandtreatmentsforbloodcancer.

ForfouryearsnowtheTUIFoundationhasbeenfun-dingresearchthataccompaniespreventiveeffortstoprovideearlysupportforyoungfamilies.“ProKind”isapilotprojecttohelppregnantwomenandtheirfamiliesindifficultsocialcircumstancesandtostimulatehealthydevelopmentinchildren.

A jury of reputed

names chose the

winner (left to right):

Ulrich Neufert, chief

editor of Hannover-

sche Allgemeine

Zeitung, Stephan

Weil, Mayor of

Hanover, Bishop

Margot Kässmann,

Rainer Feuerhake

from TUI AG Board

and Dr Michael

Frenzel, CEO of

TUI AG

www.tui-stiftung.de

2009 award winner

Dr Julia Skokowa

with Prof. Dr Welte

of Hanover Medical

University


5

AconferencewasheldinNovember2009topresentsimilarpilotprojectsandtesttheirpracticalviabilityandefficacy.Thisispartofanationalprogrammetoprovidesure-startassistancetoparentsandchildrenandestablishsocialearlywarningsystemsforfamiliesatrisk,whichisbeingorganisedbytheGermanMini-stryofFamilyAffairs,SeniorCitizens,WomenandYouth.

Education and training. In2009theTUIFoundationfundedeightprojectsinLowerSaxony,includingtwocoursesteachingwindinstrumentsandaprojecttoimprovethereadingskillsofprimaryschoolchildren.

Inthefieldoftraining,therewasfundingfortwofacilitiesteachingyoungunemployedpeopletheskillstheystillneededinordertoenteravocationaltrainingscheme.ThefoundationalsocontinuedtosponsorfiveadditionaltraineeshipsfordisadvantagedteenagersincooperationwithParitätischerLandesverbandNieder-sachsen,theregionalfederationofsocialwelfareassociations.

AtthePaulDohrmannSchoolforpupilswithspecialeducationalneeds,theTUIFoundationishelpingapro-jectcalled“TeamSpiritforourSchool”.Theactivelear-ningdesignedespeciallyforthesepupilsistoencour-agesocialskills,creativityandanunderstandingofthenaturalenvironment,withaviewtohelpingtheseyoungsterschooseacareer.Theaimistoprovideim-portantkeyskillsthatwillenablethemtomakedeci-sionsaboutwhattheywanttodoandimprovetheiropportunitiesinthelabourmarketasaresult.

TheTUIFoundationiscommittedinLowerSaxonytotheSTARTprogrammelaunchedbytheHertie-Foun-dation.Agrantsschemeofferstalentedandcommittedyoungstersfromimmigrantfamiliesabetterchanceofpursuingadvancededucationand,consequently,inte-gratingandparticipatingactivelyinsociety.Manyofthegrant-holdershaveakeeninterestinsportasabalancetothetoughacademicdemandstheyface.

Footballforgesbondsbetweenpeopleregardlessoftheirorigins,religionorcolour.Thatisanexperiencesharedbythe27girlsandboysontheSTARTpro-grammewhotookpartintheHolidayFootballAcade-myinBarsinghausennearHanoverinJuly2009.TheTUIFoundationsupportedthisevent,whichcentredonhowsportpromotesintegration.Overacampfire,theparticipantstalkedaboutthekeymessagesofintegra-tionthatarebeingpromotedbytheGermanFootballAssociation,butalsoaboutdiscriminationinsoccer.

Arts and culture. Fundsweremadeavailableforatheatreproductionatthejungesschauspielhannover,whereyoungsterswroteandstagedtheirownplay.AttheTheaterformenfestivalinHanover,aprizewasawardedtothelong-termproject“MyGrandparents–MemoryOffice”organisedbytheSwissartistMatsStaub.Thecollectionofstoriesaboutgrandparentsaimstobuildabridgebetweenthegenerations.SinceOctober2009thetheatreSchauspielHannoverhasbeenhostingaseriesofmeetingswithwell-knownauthorsfromtheliterarypaperlettreinternational,whoareaskedtotalkabouttheirviewsonmajorissuesofourday.

Elke Hlawatschek,

Trust Secretary of

the TUI Foundati-

on: “All our pro-

jects contribute a

little bit to making

sure that we do the

research we need

for the future, that

children and teena-

gers have better

opportunities,

and that we do

justice to our

responsibility.”


Globally active – Globally engaged

TUI sponsorshipsEveryyearsince1995TUIemployeesatthecompanysitesinHanoverhavesupportedacharitableprojectintheregion.Officiallyrecognisedorganisations,trustsandassociationsdevotedprimarilytohelpingchildrenindistressareproposedbycommittedcolleaguesandselectedinacompanyballot.

In2008thechoicefelluponanon-profit-makingasso-ciationcalledAktionSonnenstrahl(RayofSunshine).Theinitiativetakescareofmorethan600childreninHanover,organisingchildren’slunchesinurbanhot-spots,helpingwithhomeworkandarranginggamesandsupervision.Fortwelvemonths,TUIstaffcollectedmoneyfortheprojectbysellingthings,drummingupdonationsandholdingaChristmastombola.Theywereabletohandover€46,500.

In2009thedonationsfromTUIstaffbenefitedMitten-drin,anassociationinHanoverthatworksforthesocialintegrationofpeoplewithdisabilities.Childreninparti-culararehelpedtoescapesocialisolationandgiventheopportunitytotakepartfromtheoutset.

ThestaffofTUITravelintheUKsponsortheFamilyHolidayAssociation.Itoffersrecreationalbreaksandholidaystofamilieswhocannotnormallyaffordthem.TheFamilyHolidayAssociationwasfoundedin1975andhassofarenabledmorethan125,000childrenandtheirfamiliestohaveaholidayexperience.ThankstothecommitmentofTUITravel,especiallyTUIUK&IrelandandThomsonAirways,morethan1,600familieswerehelpedin2009alone.

TheemployeesofTUIUK&Irelandalsoprovideassis-tancetotheBornFreeFoundation,withwhomthereisalongestablishedpartnership.Underthissponsorship,wide-rangingactionbythecompanieshasresultedinthecollectionofover£2.5million.

Staff commitmentOnefirmfeatureoftheInternationalTUIManagementTraineeProgrammeistheSocialDay.In2009thetrai-neesspentadaywithagroupofpupilsattheEduca-tionCentrefortheBlind.Theyjoinedtwodramateach-ersinrehearsingChristmassceneswiththechildrenforafuturepublicperformance.Thetraineesalsotookontenhomelesspeople,invitingthemintotheHannover96stadiumforamatchandpresentingthemafterwardswiththermalsleepingbags.

ForTUIDeutschlandemployeesengagedinstudiesfortheirB. A.,socialcommitmentisaconstituentpartofthesandwichcourse.In2009theyoptedfortheEilen-riedestift,aresidentialcomplexfortheelderly.OnceortwiceamonththeBachelorstudentsdevotetheirtimetoexcursions,eveninggames,discussionsandbarbe-cueswiththeageingresidents.

www.fhaonline.org.uk

Pupils in Hanover

were delighted at

the support for

Aktion Sonnenstrahl

in 2008


5

AsasignatoryoftheDiversityCharter,TUIAGactivelysupportsthisGermaninitiativefortoleranceandfair-nessincorporateculture.Oneofthemanyprojectsinthiscontexttobelaunchedin2009wasdevotedtocoachingpupilsinreading.Onceaweek,TUIcoaches(trainees,staffandtheirchildren)visitaschoolforchildrenwithspecialeducationalneedsandencouragetheirskillsinreadingaloud.Attheendofthisperiod,thepupilstookpartinareadingcontest.

AFutureDay,heldsince2001,isdesignedtohelp11-to15-year-oldsfine-tunetheircareerchoiceasearlyaspossible.ThisisanannualopportunityforthechildrenandgrandchildrenofTUIstaffinHanover,alongwiththechildrentheyhavedecidedtosponsor,toexploretheworkingworldatTUI.

HRemployeeswithTUIDeutschlandandTUIAGinHa-novertookpartinaprojectcalledFittoApply,offeringpupilsinthecityadviceaboutsubmittingtheirapplica-tionsforatraineeship.AtaTrainingDay,theywereabletoprovidepersonalanswerstothequestionsandneedsofyoungpeople.

AspartofthecorporatevolunteeringprogrammePro-jectDiscovery,tenemployeesofTUIUKsupportedTra-velFoundationprojectsinCyprus,SriLanka,Mexico,EgyptandBrazil.Thesecolleaguesspentuptotwoweeksworkingactivelyintheseventuresandwereabletocontributearangeofexperiencefromtheirday-to-daywork.TUITravelisplanningtocontinuetheseactivities.

Projects and initiatives to develop destinationsTUITravelisamemberoftheBritishTravelFoundati-on.Theaimofthisassociationfoundedin2003istosupportthesectorinpromotingsustainabletourism.Sinceitsfoundation,theTUITravelcompanieshaveconductedawiderangeofactivitiesandcollected£1.5millionforworthwhileprojectsinthedestinations.Thefocalpurposeofthisengagementistopromotelocalcommunities,topreservecultureandtraditionsandtoimprovethelivingconditionsoflocalpeoplebyenablingthemtoshareinthevaluegeneratedbytourism,espe-ciallyinMexico,SriLanka,BrazilandKenya.

In2009TUIAGandthegovernmentoftheBalearicIslandsrenewedtheirframeworkagreementonsustain-abledevelopment.Theunderlyingideaofthisagree-mentistorespecttheenvironmentintouristactivity,whichinturnwillsecurenaturalresourcesandthefutureofthetravelbusiness.Thefocusisoncurrentissuessuchasclimatechangeandpreservingbio-diversity.Regularworkingtalksareheldtodesignprojectsthatwillhelptopromoteenvironmentalaware-nessamongtourists,partnerhotelsandtouroperators.

Asoneofthefirstprojects,aTUIForestisbeingcrea-tedon48hectaresoflandinanaturalparkonMajorca.

www.diversity-

charter.org

TUI employees give

their time as rea-

ding coaches

The first tree is

planted in the TUI

Forest


Overthenextfiveyearsatotalof57,600wildoliveandpinetreeswillgrowintheParcdeLlevantnearArtàintheeastoftheisland.Thiswillprotectcoastalslopedfromsoilerosionwhileatthesametimehelpingtoprotecttheclimate.TUIholidaymakersaredirectlyinvolvedinthegrowthoftheTUIBosc,astheforestiscalledintheMallorquilanguage.TUIDeutschlandpaysasetsumintotheafforestationbudgetforeverycustomerwhoholidaysonMajorca.Touristsarekeptinformedabouttheprojectintheirtraveldocumenta-tionandthroughotherTUImedia,andtheycanmakeanadditionalvoluntarydonation.TUIguestscanalsobephysicallyinvolved:foreverydonationover€10–whichiswhatitcoststoplantatree–thedonor’snamewillbeincludedonaplaqueinthenaturalpark.

In2009TUIEspañasupportedthe“ProyectoHombredelasIslasBaleares”.ThisisanassociationcommittedtoeducationandtreatmentfordrugaddictsintheBalearicIslands.

ThePeterMaffayFoundationandTabalugahelpchild-renandyoungadultswhohavebeentraumatisedbyviolence,warorabuse,orsevereillnessordisability.Insummer2003thefoundationopenedaholidayhomeonMajorca.SincethenchildrenandtheircarershavecometotheFincaC’anLlompartinPollencaforacombinationoftherapyandholidayfun.TUIAGhasensuredfromtheoutsetthattheycantravelthereandbacksafely,providingtheflightsbetweenMajorcaandMunichforthestaffandtheircharges.Onceagain,TUIprovidedthetrustwithover180freeflightsin2009.Wehopethatourcommitmentwillhelptoofferthesetrauma-tisedchildrenandyoungstersanewperspectiveonlife.

The Peter Maffay

Foundation helps

children and young

people on Majorca

www.petermaffay

stiftung.de


5

Benefit eventsTUIDeutschlandmarkedits40thanniversaryin2008withabenefitinaidofDunkelziffer,acharitydedicatedtoprovidingcounsellingandtherapyforchildrenwhohavesufferedabuseandpromotingpreventionactiontoprotectthem.Fortyautographedworksofartmadepersonallybyfamouspatronsfromtheworldofsport,politicsandtelevisionwerecollectedandauctionedtothehighestbidder.Thisraised€10,000fortheassociation’sgoodwork.

airtours,thepremiumTUIDeutschlandbrand,sup-portedmedicalaidforthethirdworldin2009throughÄrztefürdieDritteWelt.Aspartofacustomersurvey,thecompanydonated€20foreveryquestionnairethatwasreturned,accumulating€20,000fortheworkthesedoctorsaredoinginseverelyunderprovidedregionsaroundtheworld.

InOctober2009TUIflyhandedoverdonationsworth€80,000EurototheGermanRedCross(DRK).Themoneywascollectedonboardplanesduringsummer2009,andthisisthefourthtimetheairlinehasrunthecampaign.ItwillgotowardstheDRK’sworkinsouthernSudan,specificallytofundtenRedCrosshealthstationsforlocalcommunities.InNovember2009TUIflyanditscustomersalsotookpartintheDonationMarathonbytheTVchannelRTL,collecting€123,456forchildreninneed.

ThomsonAirwaysintheUKsentunusedcateringresourcessuchastrays,cutleryanddisposableplatestotheSalvationArmyandtheIsabelHospiceinHert-fordshire.100cratesinallweredonatedfromthedistributionwarehouseinTring.

Over500guestsflockedonboardMSEuropa,theHapag-LloydKreuzfahrtenflagship,inMay2009foraCharityGalainaidoftheKarlheinzBöhmtrust“PeopleforPeople”.Thedonationsamountingto€250,000areforbuildingtheHawaYemberHigherPrimarySchoolinIllubabor,WesternEthiopia,for600children.InAugustthecruisecompanywentontoholdacharityeventfortheWorldChildhoodFoundationsetupbyQueenSilvia

Captain Jens-Uwe

Schütze (left) and

his TUIfly crew

during the RTL

Marathon

Charity Gala on

MS Europa in aid

of the Karlheinz

Böhm Foundation

Dr Volker Böttcher,

CEO of TUI

Deutschland,

presents a cheque

to Dunkelziffer


ofSweden.Thefoundationisdedicatedtohelpingex-ploitedandabusedchildrenallovertheworld.Child-hoodfunds100projectsin15countries.Hapag-LloydKreuzfahrtenwasabletohandover€102,700towardstheseefforts.

Foralongtimenow,Hapag-LloydKreuzfahrtenhasbeensupportingtheSOSChildren’sVillages.Abroadrangeofactivities,includingauctionsofmaritimechartsandvisitstothesevillagesduringselectedvoyages,raisedover€197,000infinancialyear2008/09.SOSChildren’sVillageshasbeenworkingformorethan50yearsfortheneeds,concernsandrightsofchildren.Thecharityfocusesparticularlyonabandonedandne-glectedboysandgirlsanddisadvantagedfamilies.

InNovember2009theROBINSONClubatFleesenseesupportedadonate-a-mealcampaignforchildren,pro-jectbyFörderwerkfürKinderweltweite.V.whichaimstoprovidefreemealsforchildrenatacommunitytable.Famouschefsputtogetheraspecialmenufortheguestsatthecharitydinner,andtheproceedsof€40,000willbeputdirectlyintotheproject.

TheDorfhotelFleesenseetookadvantageofitsNewYearGalain2008torunaluckydraw.Underthemotto“Childrenhelpchildren”,theproceedsfrom2008andalsothegalain2009willbeusedtosupportchildreninneed.

TheROBINSONClubQuintadaRiaorganisedtheHermesEAGLESCharityCupinNovember2009.InthecourseofthetournamentTUIHotels&ResortsandtheEAGLESjointlyhandedoveradonationof€50,000,whichwillbenefitboththeGermansportmovementintheformofDeutscheSporthilfeandyoungswimmersinHeidelberg.TUIanditsbrandsTUICruises,ROBINSONClub,TUIGolf,airtoursandTUIflyalsodonatedmajorprizesfortheluckydrawinaidofthisgoodcause.

Sponsoring sportSport,beitongrass,iceortrack,offersthatbriefmomentofholidayfeelinginourdailylives.Ourcom-mitmentreachesbackmanyyears,bothasapartnertomanyprofessionalteamsandasponsorofvarioussportingeventsathomeandabroad.

TUIbecameoneoftheprincipalsponsorsofleaguefootballersHannover96inthe2002/03season.Anewcontracthasprolongedthatrelationshipuntiltheendofthe2010/11season.ItisnowoneofthelongeststandingsponsorshipsamongGermany’stopdivisionclubs.In2009TUI,theGlobalNatureFund(GNF)andHannover96launchedthecampaignBeakersforDrin-kingWater.TheumbrellafanclubRoteKurvesupports

More on the drinking

water project at

www.globalnature.

org

Karl J. Pojer,

Director of TUI

Hotels & Resorts,

joined the EAGLES

to hand over the

donation to

Franziska van

Almsick


5

it,too.Whentheteamisplayingathome,spectatorscandonatethedepositonthebeakersbygivingittoTUIemployees,GlobalNatureFundvolunteersorHannover96fansatthecampaignstands.Themoneyisusedtofundtheinstallationofsolarpowereddrin-kingwaterprocessorsinKenyanschoolsandvillageswithoutanelectricitysupply.

2004wasthefirstyearthatTUIappearedastitlespon-sorattheInternationalMarathonontheSpanishislandofMajorca.AyearlatertheGrouptookontheentireorganisationandprojectmanagementofthePalmadeMallorcaTUIMarathon,thusbecomingthehostforthisannualeventwhichtakesplaceeachOctober.In2009itattractedover7,000runnersfromdifferentcountries.Onerunnerin2009wasthecomedianandauthorDrmed.EckartvonHirschhausen,participatingonbehalfof“HumorhilftHeilen”,whichorganisesclownsinGer-manhospitalstocheerupandencouragethesmallerpatientsinparticular.TUIbackedthiscommitmentbythephysician,donating€10,000.

2009sawrecordparticipationintheUnicefKidsRun.1,600buddingathletesagedtwototwelvecompletedthe600or1,200metredistanceonPaseoAntonio

Maura.Apartfrompleasureinrunning,theyweremoti-vatedbyagoodcause:foreverychildtakingpartTUIgave€5totheUnicefaidprojectWaterforNiger–EveryDropCounts,whichisimprovingtheconditionsforchildreninthatregion.In2009TUIpassedthetitlesponsorshipfortheKidsRuntoUnicef.Thedonationwasroundedupto€10,000.

Since2007TUIhasnolongermerelybeenthetitlesponsoroftheHanoverhalf-marathonbut,alongwithTUIfly,thecompanybehindthenameoftheoverallevent:TUIflyMarathonHannover.TUIstaffare,more-over,motivatedbyrunningtheGermanTUIchampion-shipsattheTUIflyhalf-marathon,whichisaqualifierfortheTUIMarathoninPalmadeMallorca.

TUIislikewiseaprincipalsponsoroftheHanoverScor-pions,whoplayintheGermanicehockeyleague.TheseprofessionalshavelongandconsistentrecordinGermanicehockey,andtheyoffertopqualitysportintherink.

TogetherwithitscompaniesandbrandsTUICruises,TUIfly,ROBINSONClubandairtours,TUIisapartnerincooperationwiththeEaglesCharityClub(ECGC)andhasbeensupportingtheassociationsince2005bydo-natingmoneyandgoodsinkind(suchasbigprizedfortheluckydraw).Thisgolfclubservesthefunctionofhelpingpeopleindistress.Tothatenditorganiseseventsandcollectsmoney.TheECGCsupportstheworkofvarioustrusts,includingtheFranzBeckenbauerFoundation,KidsCare,Tabaluga,theTonyMarschallFoundationandthechildren’sarthritischarityKinderRheumaFoundation.

Further details

about cooperation

with Unicef at

www.tui-marathon.

com


The Sustainability Initiative

Futouris

Sustainabledevelopmentisacommontaskthatwecanpursuetoevengreatereffectaspartofacross-sectorcampaign.On13January2009,TUIAG,TUIDeutsch-land,TUIAustria,TUISuisse,airtours,GebecoandTUILeisureTravelfoundedthesustainabilityinitiativeFutouris,whichisaregisterednot-for-profitassocia-tion.TheGermanTravelIndustryAssociation(DRV)hasacceptedtheroleofpatron.ThetouroperatorsThomasCookandNeckermannbecameactivemem-berson1July2009.

Thesustainabilityinitiativeisengagedinprojectstoimprovethelivesoflocalresidents,promoteeducation,protecttheclimateandtheenvironmentandpreservebiodiversity.Inadditiontotheeffortsofitsmembers,Futourisisgraduallyinvolvingothersinitswork:peoplewithresponsibilitiesinthedestinations,environmentanddevelopmentorganisations,staff,travelagentsandcustomers.Futouris’long-termvisionistopromoteoneprojectforeachofitsprioritiesineveryholidaydestination.

Social responsibility. Travelcanhelptobuildbridgesandfosterunderstandingforotherpeoplesandcul-tures.In2009Futourisfundedsevensocialresponsibili-typrojects.OnewasthetrainingprojectGrowingtheFuture,runbytheGrootbosFoundationinSouthAfri-ca.Theprogrammeprovidesunemployedyoungwo-menintheGansbaairegionwithanagriculturaltrainingrecognisedbythegovernment.Successfulcompletionentitlesthetraineetoapieceofland.In2009FutourisworkedwiththeorganisationIstiqbolliAvlodinUzbeki-stantocombathumantraffickingandforcedprosti-tution.

Preserving biodiversity. Manycountriesenjoyawealthofnaturalresources.In2009Futouriscontri-butedfourprojectstoprotectingbiologicaldiversity.InSriLanka,theassociationworkedtopreserveman-groveforests,involvinglocalcommunitiesinitsrefore-stationscheme.Mangroveforestsplayanimportantrolebyprovidinganaturalbarrieragainstcoastalero-sion,flooding,tidalsurgesandstorms.

Theprojectoftheyearin2009wasareforestationschemeinKenyaaimedatresto-ringbiologicaldi-versityintheareaaroundtheTaitaHills,whileatthesametimecontri-butingtothelive-lihoodsofthelo-calpopulation.Itmeansplanting25hectaresintheTaitaHillsReservewithtreesandexcludinglargeherbi-voresfromtheterrain.Treenurserieshavebeencrea-tedintheneighbouringcommunitiesofMsorongoandMwashuma,andsaplingsarepurchasedthere.

InGermany,Futourissupportedaprojectcalled“SailingBoatsSightPorpoises”tosavetheonlyremainingin-digenouscetaceansintheBalticSeafromextinction.Whendesignatingprotectionareas,itisvitaltoobtainprecisedataonpopulationsizeanddistribution.Inthisproject,theGSM,anassociationdedicatedtoprotec-tingseamammals,isevaluatingthereportsofsightings(date,windconditions,GPSposition)andcompilesap-propriatecharts.

Protecting the environment and climate. In2009thesustainabilityinitiativesupportedtwoclimatechangeprojects.TheYuntdağWindParkinTurkeywasassistedincooperationwithmyclimate.AsecondprojectwasconcernedwithhelpingthelocalpopulationinthePeruvianhighlandsoftheAndesinsettingupnewlow-emissioncookers.

www.futouris.org

Founding members

of Futouris e. V.

(left to right): Josef

Peterleithner

(TUI Austria),

Roland Schmid

(TUI Suisse),

Andreas Koch (TUI

Deutschland), Mila

Dahle (TUI AG),

Peter Wittmann

(TUI Leisure

Travel), Kirsten

Feld-Türkis (air-

tours) and Jens

Hulvershorn

(Gebeco)


Product Responsibility and Consumers6

Asaservicesgroupitisincumbentonustowinandmaintainthetrustofourcustomersandbusinesspartnersbymeansofimpeccablebehaviour.Wewanttoberegardedasbeingcredible,trustworthyandreliableandwethereforeactaccordingly.TUIrecognisesitsresponsibilityinallitsareasofbusinesstominimiseriskstothesafetyandhealthofitscustomers.TUIobservestherulesoffaircompetition.Theenvironmentalacceptabilityofproducts,servicesandprocessesisakeyelementintheTUIqualitystandards.

Trust


6 Sustainable Product Development

Consumersincreasinglyfactorintheperceivedecolo-gicalandsocialresponsibilityofcompaniesintakingpurchasingdecisions.Ourkeytasksincludedevelopingsustainableproductsadaptedtofutureneedsandim-plementinginnovativemarketingconceptsinordertosecureourinternationalcompetitiveness.Interdiscipli-naryteamsfromproductmanagement,developmentandinnovationensurethatecological,economicandsocialaspectsareoptimallybalanced.

Sustainable product labellingThefocusofconsumersisonTUIhotelcompaniesandcontracthotels.TUIawardsanumberoflabelstohotelswithanexcellentenvironmentalandsustaina-bilityperformance:

TUI Environment Champion.Since1992,TUIDeutsch-landhasdeterminedtheecologicalperformanceofTUIhotelcompaniesandcontracthotelsonthebasisofchecklistswhichhavebeenusedtoestablishanannualrankingsince1997.Scoresareawardedbasedontheenvironmentalmeasuresimplementedbythehotelsandanevaluationbyourguests.Inorderforahoteltoparticipate,themanagementhastoactivelytakepartinanapplicationprocess.The100leadingTUIhotelsandholidayfacilitiesworldwidewithenvi-ronment-friendlymanagementreceivetheTUIEnviron-

Please go to www.

tui-deutschland.de

for a complete list

of TUI Environ-

ment Champions

The 2009 TUI

Environment

Champions in the

ROBINSON Club

Cala Serena on

Majorca

mentChampionaward,withthetentophotelsdes-ignatedasGoldenEnvironmentChampions.

Hotelswishingtoapplyhavetomeetthefollowingminimumrequirements:Pursuingandpublishingtheirownenvironmentalpolicy

AppointingtheirownenvironmentalofficerImplementingatleastfourwater-savingmeasuresImplementingatleasttwoenergy-savingmeasuresRegularlymeasuringtheirconsumptionofresourcesDocumentingtheirwastewaterdisposalmanage-mentsystem

Theenvironmentalmeasuresadoptedbythehotelalsohavetobereflectedbyabove-averagecustomersatis-faction.Thisdisclosureisbasedontheoutcomeofthequestionnaireincludedinthetraveldocumentsforeveryguest.HotelsreceivingtheawardaremarkedwiththeTUIEnvironmentChampionlabelinTUIbrochures.WhenTUIDeutschlandwasundergoingISO14001certification,anindependentexpertexa-minedandconfirmedtheobjectivityoftheselectionandscoringprocess.

TUI EcoResort. Thein-housequalitylabelEcoResortforhotelandclubfacilitiesintheTUIHotels&Resortsportfoliowasintroducedin2006.Itisawardedtofacili-tiesmeetingthedefinedcorecriteria:

Experience nature. Experiencenatureandtheenvi-ronmentatfirsthand.EcoResortsoffertheirgueststheopportunityofexperiencingnaturecloseup–eitherinthehotel’sowninvitinggardensorinnear-byoutstandingnaturalcountryside.

Health and quality.HolidaysinEcoResortsequateswithrelaxationandfeelinggood.Specialemphasisisplacedonobviatingstress,activitiesforpromotinghealthandecologicalquality.Forinstancelocalandregionalproductsfromecologicalfarmingarethepreferredchoice.

Commitment to sustainable development.EcoResortscooperatewithnatureconservationorganisations,areinvolvedinculturalandsocialprojectsandsensi-


tisestaffintheholidaycountrytoenvironmentalissues

High standards of ecological efficiency.Theenviron-mentalprotectioninEcoResortsisatahighlevelandguaranteescarefuluseofresourceswithoutcompro-misingcomfort.Itincludesforinstancewasteandwastewatermanagement,waterandenergysavingmeasuresaswellasoftentheuseofrenewableenergy.

Certified environment protection.TheenvironmentalmanagementsystemoftheEcoResortsarecheckedbyindependent,accreditedspecialistsandcertifiedinaccordancewitharecognisednationalorinternati-onalenvironmentalstandard,suchasISO14001.

Apartfromenvironmentalqualityassurance,EcoResortsalsopursuesustainabledevelopmentinholidayregions.ThenumberofTUIHotels&Resortsfacilitiesawardedthelabelrosefrom24in2006/07to48in2009/10.Inthesummerof2010,50hotelandclubcomplexeswillbeentitledtocarrythequalitylabel.

Travelife.WiththeintroductionofTravelifein2007,TUITravelhassupportedaninternationallyrecognisedqualitylabelforsustainablehotelmanagementpromo-tedbytheEU.ThescoringsystemunderlyingTravelifeenablestourismcompaniestocheckandoptimisetheirsustainabilitymanagementthemselvesasafirststep.Thisisasimpleself-assessmenttoolforsuppliers.

Inordertomeetthisqualitystandard,thehotelshavetolaunchsustainabilityorganisationandmanagementprogrammes,managetheirimpactontheenvironment,takeaccountofsocialjustice,promotethelocalcom-munityandestablishastakeholdernetwork.ThemaingoalsoftheTravelifesystemaretoachievehighcusto-mersatisfactionandpromotethequalityoflifeforthelocalpopulationlivinginthedestinations.Trainedauditorscheckthesecriteriaduringtheaudit.Havingsuccessfullycompletedcertification,thehotelsaregrantedaGold,SilverorBronzeAward.

Please go to www.

ecoresort-tui.com

for a complete list

of the award-win-

ning hotels

www.travelife.eu

Blue Village. Formanyyears,theScandinaviantouroperatorsofTUINordichavecooperatedwiththeBlueVillagehotels,committedtoobservingthesustain-abilitycriteriadefinedintheWWFCodeofConductforResponsibleTourism,including: Appointinganenvironmentalofficer Recyclingandconservationofresources Predominantlyusinglocalproductsandhavingawrittenenvironmentalplan

ImplementingtheCodeofConductagainstCommer-cialSexualExploitationofChildrenpublishedbytheinternationalhumanrightsorganisationECPATasanessentialelementofcustomersensitisation

WorkingwithAtlanticaHotels,TUINordicestablishedtheAtlanticaAegeanBlueVillageinRhodes.Thehotel,openedinApril2009,aimstofullyavoiduseoffossilsourcesofenergyandthusminimisecarbonemissions.Italsoplanstosignificantlyloweritswaterandelectri-cityconsumption.

BlueVillage®


6

www.cordaid.nl

www.paseo.nu

Local crafts in

Sri Lanka

Involvement and support of suppliers Inordertoreinforcethesustainabilitycommitmentbycontractingpartners,aSustainableDevelopmentAddendumforhotelcontractsdevelopedbyTUIUK&Irelandin2009willsuccessivelybeintroduced.Inthecourseoftheforthcomingfinancialyear,theaddendumwillbeembeddedintothecontractingprocessesoftheMainstreamSectorNorthernRegionandWesternEuropeandintheSpecialist&EmergingMarketsSector.Hotelierssigningtheaddendumcommittoinitiatingorcontinuingasustainabilityprogrammeinordertomanagetheimpactoftheirbusinessactivityonnatureandtheenvironment,employeesandthelocalcommunity.

TUIdoesnotonlydemandthatstrictenvironmentalstandardsbemetbutactivelysupportsitshotelpart-nersinlookingforfuture-orientedsolutions.

Thewww.tui-ecohotel.deforumwascreatedtopro-moteintensiveexchange.Itofferssupplierscompre-hensiveinformationandassistanceintakingtheirenvironmentalmanagementastagefurther.Atthesametime,itpromotesthecross-borderexchangeofbestpracticeexamples.Hotelierscanentertheircurrentenvironmentalprogrammesinaninteractivechecklist.TheywillthenimmediatelybeinformedwhethertheseprogrammesmeetTUI’sminimumenvironmentalstandards.

Sustainable excursion portfolio Sustainableexcursionprogrammesfocusonofferingguestsprofoundinsightsintoacountry,itscultureandpeopleandenhancingtheirunderstandingoflocaltraditionsandthelocalwayoflife.Ouraimistocon-tinuallyexpandthisrangeofexcursions:undertheNewEncounterslabel,NouvellesFrontières,TUINederlandandFirstChoiceNetherlandssellsustainableexcursionproducts,designedtoencourageencounterswithandsupportforthelocalpopulation.ExamplesincludetheChocolateTourintheDominicanRepublic,developedbyTUINederlandincooperationwithCordaidandPASEO.Theexcursionoffersourguestsinsightsintotheharvestingandproductionoffairtradecocoa.

TheChocolateTourcreatesadditionalincomeforthelocalcocoafarmersandcontributestocombatingpovertyintheregion.

In2009,TUIDeutschlandandthelocaltouroperatorBelugaSchoolforLifeCharityTraveljointlydesignedanexcursiontotheBelugaSchoolforLifeinThailand.ThisaidprojectfororphansandchildreninneedinKhaoLak,foundedin2004,emphasisespsychosocialprovisionforvictimsofthe2004tsunami.Thevisitorsgettoknowthevillagecommunity,theireverydaylifeandtraditionalcraftsandcuisine.

IncooperationwiththeGlobalNatureFund(GNF),anatureandculturetriptothemangrovesinSriLankawasdevelopedin2009.Theexcursiontakestheparti-cipantstoLakeMadampainthetsunamistrickenAmbalangodaregion,enabling

themtolearnthemethodsoflocalfishermenandex-ploreindigenousbirdlife.Thelocaleducationcentreoffersdetailedinformationaboutbiodiversityinthelake.Ourguestsaresubsequentlyintroducedtolocaldecorativecraftsandcinnamoncultivation.


www.volunteer-

reisen.de

www.myclimate.org

More details on

carbon offsetting

in the chapter on

“Climate Action”

Wildlife Watching.Whale-watchingexcursionsmeetingstrictstandardscontributetotheprotectionofen-dangeredpopulations.ATUITravelpolicypublishedin2008promotestheGroup-wideintroductionofsustainablewildlifewatching.Thepolicyhasbeencommunicatedtoallagenciesandcontractingpart-nersinthedestinations.IncooperationwiththenatureconservationorganisationsSociedadEspañoladeCetáceos(Tenerife)andM.E.E.R.e.V.(LaGomeraandTenerife),TUIhasdevisedwhale-watchingtripsintheCanariesthatmeetsustainabilityandspeciesconser-vationprinciplesandsensitiseholidaymakerstotheissuesthroughtrainedattendantsandinformationmaterial.

Zoos and aquariums.TheGroupCaptiveAnimalWel-fareGuidancesetsout,interalia,minimumstandardsfordolphinariumsofferedbyGrouptouroperators.ThecriteriaarebasedontheinternationalanimalandspeciesconservationrulesoftheWashingtonConventi-onfortheProtectionofEndangeredSpecies(CITES)andtheInternationalUnionforConservationofNature(IUCN).Bytheendof2010,20dolphinariumsincludedinTUIofferingsaretohavebeencertifiedbytheDutchDolphinFundfoundation.ThefoundationcarriesoutitscertificationprogrammeonthebasisoftheTravelifestandardsfordolphinariums.Ifadolphinariumdoesnotmeettheminimumrequirements,itisswiftlyremovedfromtheTUIprogramme.In2009,thedolphinariumauditresultedinthedecisiontocancelsalesofticketsfortwoTurkishdolphinariumsthatdidnotmeetthedefinedcriteria.

VolunteeringInthesummerof2009,thevolunteertravelportfolioofi-to-iTravelwaslaunchedintheGermanmarket.Customerscombinetravelexperienceswithvoluntarysocialorecologicalactivities.Inmorethan20destina-tions,localsorganiseenvironmentalorcommunityprojectssupportedthroughthehands-onassistanceofourguestsonsite.

ThespecialisttouroperatorHands-on-Adventures,establishedin2008,attractscustomersbypromisinganadventure:gaininghands-onexperienceofforeignculturesandnaturallandscapesbyworkingindevelop-mentandprotectionprojects.Theportfoliocurrentlycomprises14tours,includingspeciesconservationpro-jectssuchasabearmonitoringprogrammeinSlovakiaorlivingandworkingwithSanbushmeninthenorthofNamibia.

Climate-friendly productsTUINordicoffersitsgreen-mindedcustomersaclimate-friendlyalternativetoconventionalairtravel.GuestsofBlueTrainHolidaystakethenighttrainfromMalmöinSwedentomanyEuropeanholidayregions,combiningcomfortandsustainablemobility.

ManytouroperatorsandairlinesintheTUIGroupoffertheircustomersschemestooffsetthecarbonemissionscausedbytheirholidayflightintheformofavoluntarydonation.GueststravellingwithTUIDeutschlandcanoffsetthecarbonemissionsoftheirentireholidaythroughtheTUIclimateinitiative.

TUIcustomersusingtheTUICardtakepartintheBonitosbonusprogramme.Since2009,theyhavebeenabletodonatetheirpointstoaclimateproject.TheprojectiscoordinatedbytheSwissfoundationmycli-mateandhelpstocutcarbonemissionsandprotecttheclimate.BonitoscanalsobeinvestedintreesintheTUIForestonMallorca.Thereforestationprojectwaslaunchedin2009ona48-hectareareaintheParcdeLlevantnaturalpark..


6

www.firstchoice.

co.uk/greener-

holidays

Customer sensitisationIn2009,guestsandemployeesoftheEgyptianROBINSONClubSomaBaywereagaingiventheopportunitytoexperiencethefascinationofcoralreefsandactivelysupporttheprotectionofthesereefs.IncooperationwiththereefprotectioninitiativeReefCheck,scientistsprovidedinformationabouttheendangeredbiodiversityincoralreefsandsimplepro-tectionmeasures.Insubsequentdivingrounds,custo-merssupportedtheworkofthescientists,e. g.bycountingthespeciespresent.In2010,thistwo-weekprojectwillagainbeofferedtwice.

Hapag-LloydKreuzfahrtenofferstourstoecologicallyhighlysensitiveareas.Therequirementsandprovisionsfortheplannedroute,landingsitesandexcursionde-stinationsarealreadycarefullytakenintoaccountindevelopingtheproduct.AsamemberoftheInternatio-nalAssociationofAntarcticaTourOperators(IAATO),Hapag-LloydKreuzfahrtenalreadyinformsallguestspriortodepartureabouttheIAATOcodeofconductforAntarctictravellers.Expertsinformpassengersonboardaboutthespecificitiesoftheeco-systemstheywillvisitandthethreatstothesesystems.

Since1991,theUNESCOWorldHeritageCentre(WHC)hasimplementedaWorldHeritageTourismProgramme,aimedatcontributingtothelong-termvalorisationofworldheritagesitesbymeansofsustainabletourism.TUIsupportsthisgoalbyofferingexcursionsandroundtripstonumerousworldcultureandheritagelocations.Itspecificallyreferstotheprogrammeintourdescrip-tionsandtheNatureandtheEnvironmentboxesinthebrochuresprintedbyTUIDeutschland,TUIAustria,TUISuisseandTUIPoland.Thismovehelpstoraiseconsumers’awarenessoftheUNESCOWorldHeritageProgrammeandoftheneedtopreservetheworldheritage.

In2008,TUIDeutschlandpooleditsportfolioofenvi-ronmentallyfriendlyandsustainableproductsforthefirsttime.Theonlinebrochure“TUIGrüneWelten”(TUIGreenWorlds)attractsthegrowingLOHAS(Life-styleofHealthandSustainability)targetgroupwithan

affinitytothebrand,whichaccordingtorecentstudiesmayaccountforamarketshareof25to30%.Aninter-activeworldmapguidesprospectivecustomerstoofferingsmeetingtheirwishlist.

TheBritishFirstChoicetouroperatorpublisheditsGreenerHolidaysbrochureforthefirsttimein2009.Theonlinebrochurefeaturessustainabletravelprod-uctsofferedbythecompanyandpresentsparticularlyenvironment-friendlyhotels.

TUI destination monitoringInordertosecurethequalityoftheenvironmentinourholidayregions,thelocalTUIstaffinchargehavebeenpreparingreportsaboutthecurrentenvironmentalsituationandsocialdevelopmentsince1992.Thisin-formationisusedforproductandqualitymanagementpurposesbyTUIemployeesandforprocessoptimisa-tionbytheTUIService.Itisalsousedtosensitisethelocalpopulationandthoseinchargeoftourismintheregions.

Aweb-basedsystemisusedtocollectdataonthefollowingfactors:ClimatechangeandairqualityEnergymanagementWaterandwastewatermanagementWastemanagementWaterandbeachquality,coastalprotectionLandscapeandbuildingdevelopmentNatureandcultureSustainableproductofferingsEnvironmentpolicy,sustainabledevelopmentCooperationwiththelocalcommunity

Thereportsareanalysedsothatweconstantlyhaveup-to-dateinformationontheindividualholidayregionsavailable,whichweincludeinourbrochuresforthebenefitofourcustomers.

www.reefcheck.dewww.reefcheck.de


Consumer Information

Tested service qualityInSeptember2009,TÜV-SüdawardedtheTÜVlabelforexcellentservicequalitytotheTUILeisureTravelretailoutletsforthefourthtimeinsuccession.TUIReisecenter,FIRSTReisebüroandHapag-LloydReise-büroachievedanoverallscoreof1.89inthecertifica-tionprocess.Customerswillbeabletorecognisetheaward-winningtravelagenciesthroughastickerplacedneartheentry.Thetravelagencieshadtocompleteanaudit.Thequalityoftheirserviceswasalsotestedbymysteryshoppersonsite,byphoneandbyemail.

Presentation at trade fairs and congressesInFebruary2009,the19thReisepavillion,anInter-nationalTradeFairforAlternativeTravel,wasopenedinMunich,alongsidetheleisuretradefairf.re.e.IncooperationwiththeEUROPARCFederationand

Europeannatureparks,employeesofTUIAGandTUIDeutschlandinformedvisitorsaboutsustainabletour-isminprotectedareas.TheTUIboothalsopresentedBusiness&Biodiversity.ThefringeprogrammeatthetradefairalsoservedtopresentTUIbiodiversityinitiativesandtheworkdonebytheBusiness&Bio-diversityInitiative.Inaddition,TUIpresentedthefirstfewjointinitiativescarriedoutwiththeBalearicMinis-tryfortheEnvironmentundertheframeworkagree-mentonthesustainabledevelopmentoftheBalearicsconcludedin2009.

InMarch2009,TUIAGactivelyparticipatedinCor-porateSocialResponsibilityDayattheInternationalTourismFair(InternationaleTourismusBörseITB)inBerlin.Thediscussionsfocusedonopportunitiesandchallengesrelatedtoresponsiblecorporatemanage-mentinthetourismsector.

TUITraveloutlineditscommitmentattheResponsibleTourismDayheldduringtheWorldTravelMarket(WTM)inLondoninNovember2009.CEOPeterLongtooktheHotSeat,answeringquestionsonTUITravel’ssustain-abilityagenda.

Education and sensitisationWorkingcloselywiththeFederalOfficeforNaturePreservation(BfN),TUIAGdevelopedasouvenirguidecalled“DerkleineTUIArtenschützer”(TUI’sLittleGuidetoProtectingSpecies)in2009.ItishandedouttoTUIguestsatthewelcomeeventsintheirhotelsinmorethan20holidaydestinationsinwhichtradinginillegalsouvenirsposesamajorproblemforinternatio-nalspeciesprotection.Bypurchasingcertainproducts,holidaymakersfrequentlyunknowinglycommitanof-fenceorevenacrime.Tradinginillegalsouvenirsmaybepunishablebyfineorevenimprisonment.TheTUIguidemotivatescustomerstobuyalternative,fairsou-venirsthatalsosustainablypromotethelocaleconomy.

Reisepavillon 2009,

Thai delegation of

tourism planners

TUI Leisure Travel

receives the TÜV

label


6

Product labelling for conscious consumer decisions Weoffercredibleandtransparentinformationtoourcustomerstoenablethemtoincludesustainabilityaspectsintheirtravelplansanddecisions.Thelabelsweusetomarkourofferingsaccordinglyareoutlinedingreaterdetailinthechapteron“Sustainableproductdevelopment”.ManytouroperatorsintheTUIGroupalreadyusetheirtravelbrochurestoinformcustomersabouttheenvironmentalsituationandculturalparticu-laritiesinthehostcountriespriortodeparture.

Controversial issuesTravelmayraisequestions–especiallyifthegovern-mentofahostcountryisaccusedofviolatingfunda-mentalhumanrights.Forafewyearsnow,forinstance,therehasbeenapublicdebateworldwideonwhethertravellingtoBurma/Myanmarshouldnotbeboycotted.Thisunsettlespeople:shouldyoutravelatall,andifso,whatshouldyourattitudebe?Traveldecisionshavetobecarefullytaken.IntheTUIGroup,currentdevelop-mentsarepermanentlyfollowedanddiscussed.Webe-lievethattourismcanmakeafundamentalcontributiontoopeningupacountry,promotinginterculturalunder-standingandimprovingthelivingconditionsofthelocalpopulation.Priortodeparture,TUIgivesitscustomersthefacts,e.g.throughitsbrochuresandontheinter-net,andseekstoenablethemtotakeinformedpur-chasingdecisions.

Moredetailsat:www.fairunterwegs.chwww.respect.atwww.tourism-watch.dewww.amnesty.org


TUI “Page 3”

Holiday and

responsibility


6 Safety and Crisis Management

SafetyThesafetyrequirementsofourguestshavecontinuallyrisen.Naturaldisastersandterroristattackshavealsoaffectedtourismdestinationsinrecentyears.Especiallywhenunforeseeableeventsoccur,ourguestsexpectreliablesafetyinstructions,assistanceandlocalcontacts.

Regularsafetychecksinourhotelsandtrainingpro-grammesforouremployeesandtourrepsareimpor-tantmeasurestopreventcriticalsituationsarising.Ourcrisismanualdocumentsworkflowsandprocesses.Inaddition,thetouroperatorTUIDeutschlandhasacrisisroomequippedwithstate-of-the-artcommunicationtechnologyinHanover.

Certified crisis management TUIconsistentlyupdatesitssafetystandards.TUIDeutschlandwasagaintheonlytouroperatortoobtaincertificationofitstourismcrisismanagementbyexter-nalauditorsPricewaterhouseCoopers(PwC).Basedontheresultsofacomprehensive,independentaudit,TUIDeutschlandwasthefirstcompanytoobtainthetopstatus“Certified”,basedonstandardsforcrisismanagementintourismdevelopedbyPwC.Itwasdesignedinlinewithnationallyandinternationallyrecognisedriskmanagementandqualitystandards.

Atotalofninecriteriaweredefinedandexamined:CrisismanagementobjectivesCrisispreventionCrisisidentification,analysisandevaluationMonitoringactivitiesaspartofcrisismanagementintourism

CrisiscommunicationMonitoringandadjustmentofthemeasuresappliedStructuralorganisationDocumentation

Crisismanagementbythetouroperatorwillnowin-cludeanadditionalelement:aTUIliaisonofficerwillbeavailabletotakecareofcustomersparticularlyhardhitbycrisissituationssuchastrafficorotheraccidents,naturaldisastersorterroristattacks.

Support in crisis situationIfacrisissituationoccurs,TUIguestsareflownoutofthestrickenareasasquicklyaspossible.Theyalsore-ceivedirectsupportwhereverthesituationhasarisen:TUIfly’sFamilyAssistanceTeamandtheEmergencyCareTeam,consistingofstaffvolunteers,takecareoftheguestsonsiteinacutestresssituations.

Family Assistance Team.TheTUIflyFamilyAssistanceTeamwassetupbackin1998.Inthesameyear,themanagementoftheairlinealsostartedtorecruitandtrainstaffvolunteers.Thethree-daybasictrainingschemeandthefollow-upcourseswerecarriedoutbyanexternaltrainer.Thevolunteerslearnbasicdis-cussionmanagementskills,howtotakecareofpeopleincrisissituationsandhowtohandlestressandgriefreactions.Thefirstassignmentoftheteamoccurredin2000whenanemergencylandingtookplaceinVienna.Sincethen,theFamilyAssistanceTeamhasbeendeve-lopingfurtherandcurrentlycomprisesaround100staffvolunteers.Apartfrompersonalcontactwithandcareforthevictims,behind-the-scenesactivitiesintheeventofanincidentincludeorganisationaltaskssuchasprovidingblanketsandcoordinatingoperations.TheTeammembersalsoassisttheirTUIflycolleaguesinex-ceptionalsituationssuchasanon-boarddeath.


Emergency Care Team. In2001,theTUIGroupputtogetherasecondteamtosupportholidaymakersincrisissituations.ThekeygoalofthisinitiativedrivenbyTUIstaffisto“bethere”forthepeopleaffected,theirrelativesandemployeesinacutestresssituations.ThemembersoftheEmergencyCareTeamcomplementtheworkoffirstaidteamsandtrainedpsychothera-pistssimplybybeingavailableonsiteforthepeopleaffectedandhelpingthemtofindtheirbearings.TheEmergencyCareTeamcomprisesaround240voluntarystaffmemberspreparedtohelpotherpeopleinbor-derlinesituations.Toqualifyasateammember,anemployeehastodisplayqualitiessuchascommunica-tionskills,stresstolerance,flexibilityandlisteningskills.Theteammemberscompleteathree-daybasictrainingandsubsequentlytakepartinannualone-dayfollow-upprogrammes.

Crisis simulation exercise 2009. InFebruary2009,oneofthelargestcrisissimulationexercisesinGermanytookplaceatHanoverairport.Thesimulationwasbuiltaroundahostage-takingscenarioonboardaTUIflyBoeing737,withfourhijackersholding115passengers,sixcrewmembersandatechnician.Atotalof1,560personswereinvolvedinthetestrunforagenuineemergency,includingaround900policemenandstaffmembersofTUIflyandTUIDeutschland.Thecrisisstafffromthetwocompaniesstayedwiththesimulati-onexerciseuntilitendedlateatnight.TUIflyemplo-yeesplayedthehijackedpassengersandtheirworriedrelativesattheairport,lookedafterbycolleaguesfromTUIfly’scrisisteamwiththesupportofstaffofTUIDeutschlandandHanoverairport.Thesimulationalsoincludedemergencypressrelations.Theexperienceandinsightsgainedfromthesimulationwillfeeddirect-lyintocrisismanagementupdates.

Health & SafetyTheGroupHealthandSafetydepartmentatTUITravelsupportstheGroupcompaniesinimplementingasafetymanagementsystem.Staffmemberscanusespecifical-lydesignedonlinetoolstofindoutmoreaboutsafetyissues.TrainingisprovidedtohelpTUIstaffadopttherightbehaviourinemergenciesandavoidhealthand

safetyrisksattheworkplace.TrainedteamsalsoundertakeregularinspectionsofTUITravelsuppliersinordertoassessvarioushealthandsafetyfactors.Theseinspectionsalsoservetoassurequalityandpromoteenvironmentalprotection.

“Bathing Safety 2010“ ThebathingsafetyinitiativeBlausand.dehaschosenTUIasitsTourOperatorof2009.ThisawardisbasedonastudyconductedbyBlausand.detocheckhowbathingsafetyishandledbytouroperators.Theex-pertshaveconfirmedthatTUIDeutschlandisplayingapioneeringroleinfeaturingbathingsafetyissuesinitsbrochures,traveldocumentsandinformationkits.Thecompanyalsoofferstrainingtotourrepssothattheycanactivelyinformholidaymakersaboutpotentialbathingrisksintheholidaydestination.TUIworkscloselywithlocalcommunities,hotelsandlifesaversinholidaydestinationssoastoremainawareofanydangersandtakepreventiveactionaccordingly.


Weassumeresponsibility.Notjustforcontentsanddesign,butalsoforproduction.Thepaperusedforthepresentreporthasbeenproducedfromforestsmana-gedinlinewithsocial,economicandecologicalsustain-abilitycriteriaandmeetsthestandardsoftheFSCMixedSourcescategory.

The environmental management system of Benatzky Druck & Medien has been certified under ISO 14001.

Carehasbeentakentoensurethattheprintworkhasbeenclimate-neutral.ThenatureOfficeprocessensuresthatalldirectorindirectcarbonemissionsfromprinting,paperproduction,transportation,processingandlogisticsarefullyrecordedandoffset.

TUI TravelTUI Travel was created by the merger of TUI Group’s retail section, tour operating business, airlines andincoming activities with the British company First Choice Holidays PLC. TUI Travel services over 30 million customers in 27 source markets with a portfolio of more than 200 products and brands. Its business is structured into four sectors: Mainstream, Specialist & Emerging Markets, Activity and Accomodation & Destinations. TUI Travel offers a broad choice of leisure travel ranging from package tours to individual niche products like chartering yachts, expeditions and student trips. TUI AG has a majority shareholding in TUI Travel.

TUI Hotels & ResortsTUI Hotels & Resorts manages the TUI Group’s hotel companies and is Europe’s largest holiday hotel provider. Its business portfolio covers around 240 hotels with more than 150,000 beds. The hotels of the various brands are situated at premium locations in attractive holiday regions and offer guests a diverse range of hotel concepts with the highest levels of service and quality, and with exceptional environmental standards.

Sectors About usTUI is Europe’s leading travel group

CruisesHapag-Lloyd Cruises is the leading provider of discovery and luxury cruises in the German-speaking countries. The fleet comprises the cruise liners Europa, Hanseatic, Bremen and Columbus. In 2008, TUI Cruises was formed, paving the way for TUI AG to set its mark in the German volume market for premium cruises. With the liner Mein Schiff (which translates as ‘My Ship’) operations started in spring 2009.

TUI has built a robust position as a tourism group. The structure includes TUI Travel – one of the world’s largest tourism companies – alongside Europe’s leading holiday hotel provider TUI Hotels & Resorts, and cruises for the German-speaking luxury and premium segment.

What drives us Our mission

Putting a smile on people‘s faces

Our valuesOpening doors An open door is a welcome. An invitation to discover new things. Gaining new experiences. Experiencing new perspectives.

Going beyondWe constantly do our best. But we want to go even further. We seek to give our customers that little extra, the unexpected, the surprising. Going beyond the ordi-nary and improving day after day – this is what drives us.

Enjoying lifeSuccess is the result of hard work. But what would life be without enjoyment? Everyone deserves to enjoy life. Our services are designed to help achieve this goal.

Creating valuesSustainable economic, ecological and social action is an indispensable element of TUI’s corporate culture. We seek to create value for our customers, investors and employees.

Putting a smile on people‘s faces – this is our mission. And this is what we work for – 65,000 employees around the world work day after day to create unforgettable holiday experiences for our over 30 million customers.

As an integrated travel group, our brands offer the complete range of services associated with holiday and travel. Our three business sectors TUI Travel, TUI Hotels & Resorts and Cruises form the World of TUI.

GRI Indicator Status Reference

Profil

1. Strategy and Analysis

1.1 Statement from Chief Executive Officer P. 4-5

1.2Description of key impacts, risks and opportunities on sustainability

P. 4-5, 12, 22, 35; AR 60-61, 65-74

2. Organisational Profile

2.1 Name of the organisation C1

2.2 Primary brands, products and services C3; P. 80-87; AR 9-12

2.3Organisational structure and main divisions C3-4; P. 23; AR 8-12

2.4 Location of organisation’s headquarters C8; AR 8

2.5 Countries of business activities C3; P.16; AR 8-12, 26-33

2.6 Ownership and legal form AR 8, 104

2.7 Markets served AR 9-12, 26-33

2.8 Scale of organisation C3; P. 23; AR 8-12

2.9Significant changes regarding size, structure or ownership C3; AR 6-8

2.10 Awards received in the reporting period P. 31, 53, 58-59; www

3. Report Parameters

3.1 Reporting period P.13, 17, 26; www

3.2 Date of previous report www

3.3 Reporting cycle www

3.4 Contact point regarding the report C7

3.5 Process for defining report content P. 22-23, 26

3.6 Boundary of the report P.17, 26, www

3.7 Limitations on the scope P. 26; www

3.8 Joint ventures and subsidiaries P. 26; www

3.9Data measurement techniques and bases of calculation P.17, 26

3.10 Effects of re-statements of information P.17, 26; www

3.11 Changes from previous reporting periods www

3.12 GRI Content Index C5-6

3.13 External assurance for the report P.17

4.Governance, Commitments and Engagement

4.1 Governance structure of the organisation P. 8-11; AR 58-60, 64, 98-100

4.2Explanation whether the Chair of the highest governance body is also an executive officer

AR 92; www

4.3Independent members of the highest governance body (without unitary board) www

4.4Mechanisms for shareholders and em-ployees to provide recommendations to the highest governance body

P. 22, AR 60, 105

4.5Linkage between compensation for members of the highest governance body and the organization’s performance

AR 75-80

4.6Processes in place for the highest gover-nance body to avoid conflicts of interest P.8-11, 22-23; AR 105

4.7

Processes for determining the qualifica-tions of the members of the highest governance body for guiding sustainability aspects

P. 4-5, 8-9; AR 62-63

4.8Statements of mission, codes of conduct and principles P. 8-11, 40, 66, 83; AR 46, 58, 62-63,

111

4.9Procedures of the highest governance body for overseeing the sustainability performance

P. 8-11; www

4.10Processes for evaluating the highest governance body’s own sustainability performance

P. 8-11, 22, 31

4.11 Precautionary approach P. 8-12; AR 65

4.12External initiatives to which the organization subscribes or endorses P. 27-31, 37, 47-49, 67, 72-73, 82-84

4.13 Memberships P. 27-30, AR 85-86

4.14 Stakeholder groups P. 22-23

4.15 Identification of stakeholders P. 22-23

4.16 Approaches to stakeholder engagement P. 22-23, 27-31

4.17Key topics and concerns through stakeholder U7; P. 22; AR 105; www

Economic Performance Indicators

Management approach P. 4-5, 8-12; AR 58-63

EC1 Direct economic value generated P.13-14; AR 18-19, 36, 47

EC2Financial implications due to climate change P. 34-35; www

EC3 Coverage of benefit plan obligations P.17; AR 79, 83

EC4Financial assistance received from government AR 7; www

EC5Ratio of standard entry level wage compared to local minimum wage –

EC6 Selection of locally-based suppliers P. 82; www

EC7 Procedure for local hiring P.15-16; AR 108

EC8Infrastructure investments and services provided primarily for public benefit P.72-73, 77, 82

EC9 Indirect economic impacts P.72-73, 82

Environmental Performance Indicators

Management approach P.4-5, 22-24, 34-35, 42-43; AR 84, 107

EN1 Materials used by weight or volume P.18-19; www

EN2Percentage of materials used that are recycled input materials P.19, 50-52; www

EN3 Direct energy consumption P.18

EN4 Indirect energy consumption P.18

EN5 Energy saved P.36-39, 50

EN6Initiatives to provide energy-efficient or renewable energy based products and services

P.36-39, 50

EN7Initiatives to reduce indirect energy consumption P.36-39, 50

EN8 Total water withdrawal by source P.19, 51

EN9 Affected water sources –

EN10 Ratio of recycled and reused water –

EN11Location and size of areas with high biodiversity P.44-45

EN12 Impacts of activities in protected areas P.42-49

EN13 Habitats protected or restored P.47-49

EN14Strategies for managing impacts on biodiversity P.42-43

EN15 Endangered species P.47-48

EN16 Greenhouse gas emissions P.18-19; AR 84-85

EN17 Other greenhouse gas emissions P.18-19

EN18Initiatives to reduce greenhouse gas emissions P.36-41

EN19 Emissions of ozone-depleting substances P.18-19; www

EN20 NOx, SOx and other air emissions P.19

EN21 Total water discharge www

EN22Total weight of waste (by type and disposal method) P.19; 50-52 www

EN23 Total number of spills www

EN24 Transport of hazardous waste –

EN25Impact of discharged water on biodiversity P.45

EN26Initiatives to mitigate environmental impacts P.36-41, 48-53, 77

EN27 Recycling of packaging material P.52

EN28Fines and sanctions for non-compliance with environmental regulations www

EN29 Impacts of transport and traffic www

EN30Total environmental protection expenditures –

GRI Index“Guests in Paradise”, TUI AG’s Sustainability Report 2009/2010, complies with the current Global Reporting Initiative Guidelines (G3) at Application Level B. This

was confirmed by the Global Reporting Initiative review.

The following index lists all GRI indicators and their current status, i.e. the extent to which TUI AG reflects these indicators in its sustainability reporting.Apart from the contents of this Report, additional in-formation can be found in the latest Annual Report from TUI AG and on the Group website.

ReferencesP. page in the Sustainability ReportC cover page in the Sustainability ReportAR page in TUI AG’s Annual Report 2009www report.tui-sustainability.com

Status full report partial report no report/not applicable

IndicatorsEN1 core indicatorEN5 additional indicator

Social Performance Indicators

Labour Practices and Decent Work

Management approach P.4-5, 22-24, 56-63; AR 82-83, 107-111

LA1Total workforce by employment type and region P.15-16; AR 82-83

LA2 Rate of employee turnover P.15-16; AR 82-83

LA3 Benefits provided to full-time employees –

LA4Percentage of employees covered by collective bargaining agreements P.62; www

LA5Notice periods regarding operational changes P.62; www

LA6 Worker health and safety committees P.62; AR 110-111

LA7 Rates of injury and occupational diseases P.59; www

LA8 Education regarding serious diseases P.59

LA9Health and safety agreements with trade unions –

LA10 Trainings per employee P.56-58; www

LA11 Programs for lifelong learning P.57-58

LA12Performance and career development reviews –

LA13 Composition of governance bodies AR 59, 107-109

LA14 Ratio of basic salary of men to women –

Human Rights


HR1Investment agreements that include human rights clause or that have under-gone human rights screening

P.10-11, 66-67

HR2 Screening of suppliers P.80-82; www

HR3 Trainings concerning human rights P.11, 66

HR4Incidents of discrimination and actions taken P.11, 66

HR5 Exercise of freedom of association P.11, 66

HR6 Child labour P.11, 66; www

HR7 Forced and compulsory labour P.11, 66; www

HR8 Training of security personal –

HR9Violations involving rights of indigenous people –

Society


SO1 Impacts on community P.72-73, 77, 82

SO2 Risks related to corruption P.11

SO3 Trainings regarding anti-corruption P.11

SO4Actions taken in response to incidents of corruption P.8-11; www

SO5Positions and participation in public policy development and lobbying P. 27-29; www

SO6 Contributions to political parties –

SO7 Anti-competitive behavior –

SO8Fines for non-compliance with laws and regulations www

Product Responsibility


PR1Health and safety impacts along product life cycle P.80-87

PR2Non-compliance with regulations concerning health and safety –

PR3 Product and service information P.53, 80-81, 83, 85-87

PR4Non-compliance with regulations concerning product information –

PR5 Customer satisfaction P.82-84; www

PR6Programs for adherence to laws and voluntary codes related to promotion www

PR7Non-compliance with regulations concerning marketing www

PR8Complaints regarding breaches of customer privacy –

PR9Fines for non-compliance with regula-tions concerning use of products and services

www

Milestones20 Years of Commitment to the Environment and Sustainability

1990 1990 TUI is the first mainstream tour operator to set up an environmental

management unit

1990 TUI launches destination monitoring to observe the state of the local environment

1991 TUI awards its first International Environment Award

1992 TUI’s first Environment Forum at the ITB fair in Berlin

1995 1995 Active contribution to the Charter for Sustainable Tourism in Lanzarote

1995 The Annual Report starts to include environmental reporting

1995 TUI Sponsorship adopts its first charitable project in Hanover

1996 TUI selects the first Environment Champions

2000 2000 TUI co-founds the Tour Operators’ Initiative for Sustainable Tourism Development

2000 The Preussag Foundation (now: TUI Foundation) is established

2001 TUI AG co-founds econsense

2003 Contribution to UNWTO’s Djerba Declaration on Tourism and Climate Change

2003 TUI Deutschland receives its ISO 14001 certificate

2004 TUI AG is listed on FTSE4Good

2004 TUI AG publishes the first Group Environment Report

2005 2005 TUI AG receives its ISO 14001 certificate

2006 First involvement in the Carbon Disclosure Project (CDP)

2006 TUI AG joins the Dow Jones Sustainability Index

2006 First EcoResort award for a Group hotel brand

2007 TUI AG publishes the first Group Sustainability Report

2007 TUI AG wins first place in the Good Company Ranking environment category

2007/08 Group-wide Year of the Dolphin campaign with the UNEP Bonn Convention

2007 Contribution to UNWTO’s Davos Declaration on Tourism and Climate Change

2008 TUI AG signs the Diversity Charter

2008 TUI AG joins the Business & Biodiversity Initiative set up by the German

Environment Ministry

2009 TUI AG co-founds the sustainability initiative Futouris

2010

EditorTUI AGKarl-Wiechert-Allee 430625 Hanover Germany

Internetwww.tui-group.comwww.tui-sustainability.com

Group Environmental Management/ Sustainable DevelopmentMartina Basse, Mike Brauner, Mila Dahle, Kerstin Sobania, Andreas VermöhlenE-Mail: [email protected]: +49 (0) 511 566 2201Telefax: +49 (0) 511 566 2222

Group CommunicationsE-Mail: [email protected]: +49 (0) 511 566 1408Telefax: +49 (0) 511 566 1166

Investor RelationsE-Mail: [email protected]: +49 (0) 511 566 1425Telefax: +49 (0) 511 566 1096

Group HRE-Mail: [email protected] Phone: +49 (0) 511 566 1283 Telefax: +49 (0) 511 566 1153

Health and DiversityE-Mail: [email protected] Phone: +49 (0) 511 566 1422Telefax: +49 (0) 511 566 1153

Compliance Office E-Mail: [email protected] Phone: +49 (0) 511 566 1799

Layout and Productionadd-wise Büro für Design, Michael Kalde www.add-wise.de

PhotographyTUI employeesECPATGesellschaft für Technische Zusammenarbeit (GTZ)Global Nature FundHapag-Lloyd KreuzfahrtenGroup works councilmyclimatePeter Maffay StiftungROBINSON ClubSOS TartarugasTUI DeutschlandTUI FoundationWorld of TUI Picture Pool

Printing Benatzky Druck & Medien www.benatzky.de

FeedbackThe dialogue with you is important to us! Get into contact: [email protected]

This report is available in German and English. Both versions can be requested via: [email protected] digital version can also be downloaded on the internet: www.tui-group.com

Editorial deadline: 31 Dec 2009

TUI AG Group Environmental Management/Sustainable DevelopmentKarl-Wiechert-Allee 430625 Hanover Germany

Contact Sustainability Report 2009/2010 Guests in Paradise

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