GUIDELINES FOR ANTENNA RMA REQUEST

When requesting a RMA (Return Material Authorization) for a Kathrein USA antenna we request, if available, for the following to be included:

> Return loss sweeps showing return loss of less than 14db taken directly at the antenna port (no system sweeps).

> PIM test reports showing failing results taken directly at the antenna port(generally worse than -140dBc, depending on the customer's MOP)

In the process of validating the return request, Kathrein USA may ask for additional details in order to determine whether the issue can be resolved with some technical support.

The antenna needs to be free of physical damage (unless the RMA request is to evaluate for repair).

Example 1: Connector damage Example 2: Severe radome damage, e.g., cracks, gouges

Per our Conditions of Sale unauthorized disassembly or modifications or repairs voids the warranty. Examples of unauthorized disassembly include the removal or inversion of the antenna mounting brackets as shown in the pictures below.

Example 1: Mounting Bracket removed completely Example 2: Mounting Bracket invertedRemoving the brackets breaks the weather proof seal. The brackets are also securing the antenna inside the radome. When removed the antenna can move freely inside the radome which can cause a number of problems.

Loose internal components show signs of mishandling and will be taken into consideration when determining whether or not the antenna is in warranty.

KATHREIN USA 2400 Lakeside Blvd, Suite 650 Richardson, TX 75082 PH: 214-238-8832 FAX: 214-238-8801 E-MAIL: rma@kathrein.com

TEST RESULTS

EXAMPLES OF WHAT WOULD VOID THE WARRANTY

GUIDELINES FOR ANTENNA RMA REQUEST

Packaging: Original packaging should be used, if available, to minimize the potential for shipment damage. If the original packaging is not available, customer should use appropriate packaging material to prevent damage. Damage to products due to improper packaging will void the warranty. If using the original packaging and sending a single unit, please be aware that the original packaging was designed for bulk shipments on pallets. Sending them single without additional protection may result in damage. When shipping items in excess of 40 pounds it is recommended to use a pallet and a freight company for handling.

Ship-To Address: Kathrein USAAttn: RMA Dept./RMA# (Delivery on Business Park Dr.)555 Airport RoadMedford, OR 97504

PHONE: 214-238-8832FAX: 214-238-8801

E-MAIL: rma@kathrein.com

For more information please see our Warranty & RMA Policy

SHIP-TO and CONTACT INFORMATION

KATHREIN USA 2400 Lakeside Blvd, Suite 650 Richardson, TX 75082 PH: 214-238-8832 FAX: 214-238-8801 E-MAIL: rma@kathrein.comSHIPPING AND HANDLING

Recommended Not Recommended

Warranty & RMA Policy

Limited Warranty (Summary)

Kathrein USA, Inc. (KUSA) warrants its products to be free of defects in workmanship and materials that arise under proper and normal use and service for a period of five (5) years from date of original shipment. Broadcast products and accessories manufactured by Kathrein-Werke, KG and sold by KUSA are covered by the above limited warranty but for a period of two (2) years. Damage caused by wind, ice, fire, lightning, improper installation or use, unauthorized disassembly or modifications or repairs, improper handling or any other causes beyond the control of KUSA are not covered by this limited warranty. (Refer to Kathrein document titled “Conditions of Sale” for complete warranty policy)

Product Remedy

In the event that KUSA determines that defects have occurred, customer’s exclusive remedy hereunder is limited to KUSA’s repair or replacement (either at its plant or at such other place as may be agreed upon between KUSA and customer) of such defects at no cost to the customer.

RMA Contact Information

Before returning any product to KUSA, customer must contact KUSA for a Return Merchandise Authorization number (RMA). RMA requests should be routed according to the type of request, as follows:

Warranty and Technical issues – Customer should call (214) 238-8800 and ask for a Sales Engineer so that KUSA can make every effort to troubleshoot the technical issue over the phone.

Shipment Errors, Freight Damage and Returns for Credit – Customer should contact the Customer Service Department at (214) 238-8800.

RMA Confirmation

RMA numbers are valid for 30 days from date of issuance. Average turnaround time to ship the repaired or replaced product is 7-10 days after receipt.

Written confirmation of the RMA is provided to the customer via email or fax at the time of RMA issuance. The confirmation will include the RMA number, a copy of Kathrein’s Warranty & RMA terms, the RMA FORM and a return shipment label. The RMA FORM must be completed and signed by the customer and submitted to KUSA prior to returning product. The form can be emailed to rma@kathrein.com or faxed to 214-238-8801.

RMA Return Shipment Instructions

Packaging:! Original packaging should be used, if available, to minimize the potential for shipment damage. If original packaging

is not available, customer should use appropriate packaging materials to prevent damage. Damage to products due to improper packaging will void the warranty.

! IMPORTANT: Each return package must have the RMA number clearly labeled on the outside surface of the box or container.

! The RMA FORM must be completed in advance of shipment. (See “RMA Confirmation” listed above).

Timeliness of Shipment: Returns must be shipped within 30 days of the RMA issuance date or else the RMA will becancelled.

Ship-To Address: All RMA packages are to be shipped to:

Kathrein Inc., Scala DivisionAttn: RMA Dept./RMA # (Delivery on Business Park Dr.)555 Airport RoadMedford, OR 97504

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RMA Repair and Test Procedures – In-Warranty

d for the balance of the original

All products returned under an RMA and under warranty will be tested to meet the original specifications and performance criteria. KUSA, at its sole discretion, may repair or replace the product in the event a manufacturer’s defect is found.

Products supplied as warranty replacements and products repaired under warranty are covere warranty period or for a period of 90 days after shipment from KUSA, whichever is longer.

Shipping Fees: Transportation costs to KUSA’s plant or designated facility in connection with the return of products alleged to be defective shall be paid by the customer. If a product is determined by KUSA to be defective and still under warranty, all shipping costs to send the repaired/replaced products back to the customer will be paid by KUSA.

RMA Out-Of-Warranty

The following od y: (Refer to the Limited Warranty section above)

! Products that have been modified, altered, disassembled or changed from their original condition

pr ucts are considered to be out-of-warrant! Products with expired warranty periods! Products that have been damaged or misused

At KUSA’s discretion, an out-of-warranty product may be repaired for a fee. Products that have been damaged or misused may be deemed by KUSA as non-repairable. Products may also be deemed non-repairable if the cost to repair exceeds 25% of the original price or current price, whichever is greater.

!CAUTION: If there is significant visible damage on the exterior of the unit, it is highly likely that theproduct will be deemed out-of-warranty and repair fees will be incurred. Please consider the repair feessted below carefully before returning any damaged product.

e charge for the repair will be 25% of the original price or current price, whichever is greater. Additional fees may e applied.

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Repair Fees:A $25.00 non-refundable diagnostic fee is required to determine whether the product can be repaired. If the product is repairable, thb

Shipping Fees: Transportation costs to KUSA’s plant or designated facility in connection with the return of out-of-warrant products shall be paid by the customer. The customer will also be responsible for the transportation costs to ship the repaired/replaced products back to the customer.

Returns for Credit

on costs to KUSA’s plant or designated facility in connection with the return of products for credit

All returns for credit are subject to a 20% minimum restocking charge.

Standard catalog products may be returned for credit, provided such products are returned within 90 days after the original shipment date. Products must be new and in the original packing containers. The amount of credit issued for any returned product shall be determined solely by KUSA based on the resalable condition of the product. Non-standard products, including products specially manufactured in accordance to the customer’s specifications, may not be returned for credit. Customer shall obtain an RMA number prior to returning any product for credit.

Shipping Fees: Transportati shall be paid by the customer.

Freight Damage

All orders are shipped Freight on Board (FOB) Origin. Kathrein USA, Inc. cannot be held responsible for freight damage that occurs in transit to or from our location. KUSA makes every effort to provide superior packing materials in order to prevent damage during shipping. In the unlikely event a product is damaged in transit to the customer site, the customer must take the following steps:

1) e at the time of receipt, the customer is to note the damages on the waybill prior to gning and accepting delivery.

2) ediately nd request an inspection. It is highly recommended that the customer take digital photos of the damage.

3) t at (214) 238-8800 for assistance on how to handle the freight claim and how to replace the damaged products.

If there are visible signs of damagsi

If the damage is noticed after carrier has already delivered the product, report the damage to the carrier imma

Contact the Kathrein Customer Service Departmen