guidelines for change management for an organisation
TRANSCRIPT
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Basic Guidelines to manage change in an organization……
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Identify the need for change….
• Why is the change?• Critical thinking required to identify the
reason of change• Competitive, Statutory, Strategic….
• What is the change?• The scope of change has to be
identified• People, technology, cultural….
• How is the change impacting• Current state to future state• Concept, Scope…..
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Layout the details of change……
• Process Changes
• People Change
• Behavior Change
• Cultural Change
• Information Change
• Cost of Change
• Risk Assessment
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Build the leadership…….
• Executive sponsorship a mandate
• Identify the change management team
• Senior Executive leading the team
• Define roles
• Stake Holder Analysis
• Important to have all “bought in”
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Communicate the change…….• Clear communication strategy
• Segment the audience
• Use Emotions not logic
• Be honest and compassionate
• Be clear
• Listen more
• Communicate repetitively and via various channels
• Should filter down the entire org structure
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Implement the change….
• Action Plan
• Training Plan
• Technology Plan
• Transition Plan
• Organization readiness plan
• Resistance mitigation plan
• Communication and escalation plan
• Redundancy plans
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Monitor….
• Measure progress
• Report KPI’s
• Clear methodology
• Transparency is key
• Report out at regular and predefined frequency
• Analyze drivers and deviations
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Manage the change….
• Management Review
• Organizational communication
• Coaching
• Feedback
• Hold people accountable
• Reward small wins
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Embed the culture….
• Celebrate large wins
• Continue communication
• Maintain leadership visibility
• Continue performance management
• Establish Learning communities
• Continue Coaching and Feedback
• Empathize with the people
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Reinforce the need for change….
• Communicate back the benefits
• Recognize the team
• Share success stories
• Share learning's