521-A Tintillo Hills, Guaynabo, PR 00966 Mobile: (787) 438-9222 E-Mail: gjfuertes@gmail.com

Guillermo Fuertes

SALES AND MARKETING MANAGEMENT ACCOUNT MANAGEMENT CUSTOMER RELATIONS SUPPLY CHAIN STRATEGIC PLANNING

OPERATIONS MANAGEMENT LOGISTICS COORDINATION INVENTORY CONTROL PROJECT SUPPORT

SUMMARY OF QUALIFICATIONS:

Highly dedicated and hands on professional, establishing benchmark in each position held; outstanding analytical skills improving tasks and achieving substantial savings.

Attention to detail with experience in audits, evaluating a high volume of transactions, identifying discrepancies and irregularities that could affect best practices and policies.

Exposed to highly demanding environments with constant priority changes requiring the execution of multiple functions simultaneously, without affecting performance or customer service quality.

Strong planning skills, reorganizing work areas to improve efficiency and productivity. Self-initiative to establish internal controls, improve processes and find new clients.

PROFESSIONAL EXPERIENCE

Boutique del Herraje MANAGER (2009 – Present)

Supervised operations of a decorative and hardware retail store for individual and commercial clients, with four employees. Monitored and performed inventory, purchases, sales, marketing, customer service, and general accounting.

Spearheaded several initiatives in expense savings, resulting in electricity savings by 60%-70%, 50% in shipping costs, and 60%+ in phone bills. Established internal controls to ensure compliance with employee schedules and client discounts. Implemented security alarms.

Involved in business development and client retention: achieved negotiations in housing and hotel projects, strengthening relations with interior designers and architects; resulting in income increase by 10%.

Implemented other changes: layout improvements, social network presence, labeling systems, and installation of a new display. Automated several functions: ordering, price lists, proposals, and catalogues.

Bristol Myers Squibb - Aerotek

INTERNAL AUDITOR (2011 – 2014)

Audited expense reports of 50+ executives and corporate cardholders, complying with company policies and assisted in the creation of an internal template to examine expense reports. Detected errors and communicated with employees for follow up. Hired for two months and achieved contract for several years.

Noticed several irregularities in food purchases, dinners in restaurants, car services, among others. Completed physical inventory of office supplies and equipment, created detailed reports and coordinated

delivery to other plant sites. Examined sales chargeback’s submitted to product distributors: Droguerías Betances, Cardinal Health, and Cesar Castillo, avoiding future errors.

Evaluated records of speakers, ensuring completeness, signatures, and payments.

Premier Vending ASSISTANT MANAGER (2006 – 2008)

Provided operational support to business dedicated to the operation of amusement / arcade machines in game rooms located throughout the Island. Supervised two employees.

Achieved five new contracts in hotel chains, increasing income by 30%. Suggested and implemented agreements in the distribution and allocation of vending machines.

EDUCATION

University of the Sacred Heart, Santurce Campus ― Bachelor’s Degree in Entrepreneurship, Cum Laude Pursuing a certification in Pharmaceutical Sales

SKILLS

Fully bilingual (English & Spanish) Applications: MS Excel, MS Word, MS PowerPoint, MS Outlook & Peachtree