guts youth leadership corps interpersonal skills
TRANSCRIPT
Important Interpersonal Skills
Understanding Personality Types Yours Others How to adapt to other personality types Difficult Combinations Social Styles under stress
Good Communication Skills How to communicate to others Active Listening
Dealing with Different People
Every type of personality can be difficult to deal with.
Sometimes it is difficult to talk to or explain things to different types of people
Here are some tipsFirst Identify what type of personality they have.Then approach them an try to communicate with
them in ways that match their personality
Lets Play PIGPersonality Identification Game
Everyone gets a card One side has a personality typeThe other side has the characteristics of that
personality type
Each player wears the card with the characteristics facing forward
Each player acts out the part while talking about mentoring and GUTS
Players mingle trying to identify the different personality types
The first person to identify all four personality types wins
Deal With Amiables (Doves)
Be gentle/not brash
Don’t overwhelm them or stress them
Show kindness and consideration
Slow your pace down / don’t rush them
Ask them to share their opinion
Give them personal and sincere praise
Deal With Analytics (Owls)
Don’t pressure them for decisions
Have the correct facts and information
Speak softly and calmly
Exercise patience around them
Practice being in an “ask mode”
Give them alone time and a private work area
Deal With Expressives
Lighten up and have a sense of humor
Let them talk / vent
Show an interest in their interests
Let them have fun and party
Try to see the “heart” of the issue
Give them grace when they’re in “reactive mode”
Deal with Drivers
Increase your pace
Get to the point!
Don’t take them personally
Practice being in a “task mode”
Let them take the lead / give them more responsibility
Good Communication SkillsListening –being an active listener
Observing –body language and unspoken words.
Communicating – be very clear in your presentation of facts and opinions.
Decentering –Communicate with them in ways they will understand.
Activity : Trust Walk
Good Listening SkillsActive Listening – involves paying attention to
verbal and non-verbal cues.
“I” Messages – avoid judging or placing blame. Keep communications open.
Paraphrasing – shows that you are listening by repeating what you just heard.
Open-ended Questions (not binary) – provide for explanations and more in-depth responses.
Listening Quiz: The Story
A businessman had just turned off the lights in the store when a man appeared and demanded money. The owner opened a cash register. The contents of the cash register were scooped up, and the man sped away. A member of the police force was notified promptly.
http://lynn_meade.tripod.com/id123.htm
Active Listening
An attempt to truly understand the content and emotion of the other person
Done by paying attention to the verbal and non-verbal messages.
The task is to focus, hear, respect, and communicate your desire to understand.
This is not the time to be focusing on how you feel.
Active Listening Guidelines
Empathize. Put yourself in the other person’s place to understand what that person is saying and how he or she feels.
Be attentive. Make an effort to listen carefully. Don’t daydream or talk when someone else is talking.
Active Listening Guidelines
Show understanding and acceptance by nonverbal behaviors.Tone of VoiceFacial ExpressionsGesturesEye ContactPostures
Active Listening Guidelines
Reflect back the person’s most important thoughts and feelings. Try to do this in your own words. Paraphrase or restate while being careful to say only what you heard.
Do not interrupt, offer advice, or give suggestions. Do not bring up similar feelings and problems from your own experience. Leave out your personal emotions, disagreements, opinions, and other feedback (unless you are asked for it).
Active Listening Guidelines
Remain neutral. Don’t take sides.
Ask open-ended questions. Ask for clarification but be polite and respectful. For example, ask “Can you say more about that?” or “What did you mean when you said…?”
Communicating Using “I” Messages
Rather than saying things like, “You really messed up here,” begin statements with “I”, and make them about yourself and your feelings, like, “I feel frustrated when this happens.”
It’s less accusatory, sparks less defensiveness, and helps the other person understand your point of view rather than feeling attacked.