GWP Online Communication

Comms Officers Meeting 2011

Topics

The GWP Communications Platform

Social Media• Tools, Uses, Best Practices• Integration

GWP Website Update• GWP Caribbean• WACDEP

The “Partners Database”• How to manage partners, and mass communication• The GWPO Salesforce Platform

Recap & Handouts

Websites

gwp-regionalwaterpartnership.orgwww.gwp.org/caribbean also WACDEP etc.gwp.orgglobalwaterpartnership.wordpress.com

Advocacy & Sharing

Personal & Organisational updatesProfessional Networking (aka Crowdsourcing)Sharing Presentations & DocumentsVideo

(Web) Monitoring

AlertsRSS Feeds

Coordination, Reporting, Collaboration• Built on a database of “who’s who”• Various tools to improve communication and

collaboration

Coordination, Reporting, Collaboration• Database portal• Online voting• Managing Partner Apps• Collecting data about the network

Coordination, Reporting, Collaboration• Shared workspaces• Discussion• Documentation of projects(experimental phase; Website, WACDEP etc.)

GWP Communications Platform(Web) MonitoringFacebook , YouTube, Flikr etc.Websites BloggingBusiness Intelligence : Relationship ManagementCollaboration : WACDEPCollaboration : CommunicationsCollaboration : Website project

Regionally-Setup Accounts• Google Reader• YouTube Channel• Twitter #yourregion• SlideShare• Flikr• Survey and Newsletter tools (various options)

• There are GWPO examples for you to follow• If there’s a gwp group, join it!

Services already available to useBuilding Websites (regional, microsite etc.)BloggingPartners DatabaseOnline VotingLinked-In – Discussions on the GWP Group

GWP Communications Platform

Social Media

Tools, Uses and Best Practices

• Tools, Uses, Best Practices• Integration

Social Media

Tools, Uses and Best Practices• Attention to detail• Allocate a % of your time each week• Identify what you want to communicate• Decide which platforms answer

which need for you

Advocacy, document sharing etc.

Social Media

Facebook• Personal accounts & Privacy• FanPages http://www.facebook.com/pages/Global-Water-Partnership/161665000537800 (also CEE, SA)

• Report on important meetings, activity, general interest• Do not spam the page, max. 1 update a day. • Recommend only 1 update a week.

Social Media

Integration• Save time, be effective• Website integration• Syndicate between social media

GWP Website update

• GWP Caribbean• GWP Med• WACDEP

The “Partners Database”

A way to keep track of who is who in our network; to interact with them, provide services, track our involvement and report on our outcomes as a global network.

What is it for?

As a global network we need an up to date focal point for each contact in our network and all activities & successes etc. as they are reported.

This data enables us to

• Keep all the data (contacts, agreements, MoUs, decisions) in one place• Work more effectively, coordinate ourselves and collaborate (partner applications,

eVoting, Newsletters) • Report on our activities: Monitoring and reporting = Funding• Plan for the future• No single person can monitor it themselves• Satisfaction and success of our Partners is key• Central = Cost effectively

• Smart, globally informed decisions• Thinking local, being global

Who has Access

• RWPs• GWPO

Six key areas

Who’s who, what, where and what we’ve agreed to = Partners Database

A shared model = Regional Access

Using the data to inform the Network = Network Coordination

Managing our relationships = Agreements & Contracts

Planning our future = a Strategic Database

Advocacy and Communication = Mass Communications

= Business Intelligence. Know what to do, with who and when

Who runs it?

• GWPOs Network Coordinator manages access• RWPs interact with the Partner Applications, manage updates and provide

feedback via email or the online portal