HOSPITALITY SOLUTIONS

ALM & EHS ACADEMY HOTEL FOOD AND BEVERAGETRAINING

ALM & EHS Academy | Leading through educationALM Academy & EHS Bar and Restaurant Academy is China’s leading hospitality institute. We offer the most complete courses with international certifications, allowing our students to get reputation and a well paid job.Our Bar and Restaurant Courses are the best choice to start your career in bars, cafes, restaurants and hotels.We are committed to provide workplace skills training of a high standard using internationally recognized learning systems, (Swiss & British) that are relevant, accessible and affordable. We ensure that our students are ready to prosper in the global marketplace.

ALM & EHS ACADEMY

Related Training ProgramsF&B Training Programs

F&B Training ModulesALM & EHS ACADEMY

F&B Service Great Foundation Training• Trainees Restaurant manager, assistant restaurant manager , supervisors, F&B staff• Objective To know how to offer outstanding impressive service to guests and beyond their expectation Enhancing trainees functional and management skills • Rate 12 days training （ 48 hours = 4 hr / day ） RMB 5,000 per day• Training Modules F&B standard, purchasing control, inventory management, dining server, sanitation and AACP procedure, operation budget, cost calculation, revenue control, labor cost control, top table setting and service standard, personal hygiene and food safety & MICE PLICE

ALM & EHS ACADEMY

LeadershipWhat Is Leadership? Traits of Leaders, Power, Type of Leadership, Assertiveness, Different Personality TypesYou as a supervisorSupervision in the Hospitality Industry, Responsibilities to Guests, Management, Employees, Other Supervisors, Becoming a Supervisor, Personal Appearance, Good Manners and Ethics, Self-Esteem: Being the Part Functions of Management, Planning, Organizing, Leading, ControllingImproving communicationHow Well Do You Communicate? Myths of Communication, Roadblocks to Effective Communication, The Elements of Communication, Listening,Motivation and Team BuildingWhat Motivates Employees? Employee Motivators, Team Building, Stages of Team Development, Maintaining Teamwork with Problem-SolvingStrategies Time ManagementHow Well Do You Manage Your Time? Prioritizing Job Tasks, Delegation, Interruptions, Procrastination, Crises, Stress & StressorsHandling problems and conflictHow Well Do You Handle Problems and Conflict? Problem Solving, Conflict, Managing Difficult People, Employee ComplaintsImproving Employee PerformancePerformance Improvement Techniques, Coaching, Feedback, Counseling, Discipline, Performance Reviews, Task- and Trait-Based Before, During, and After the Performance, Review, Termination, How Well Do You Improve Employee Performance? Staffing and SchedulingStaffing & Recruitment, Selection, Scheduling, Staffing Guide, Developing Employee Work Schedules, Evaluating the Scheduling ProcessConducting Orientation and TrainingHow Well Do You Conduct Orientation and Training? Orientation, Training, Task Lists and Job Breakdowns, Job Descriptions, Training to Standards, The Four-Step Training Method, Make Training Stick, Leading a Group Meeting

F&B Training ProgramsALM & EHS ACADEMY

The Heart of ServiceTraineeSupervisor and line level staff Objective Getting to know what’s the core contents and then support the quality serviceTraining ModuleRecognize customers’ value, know the five standards of evaluating service quality and the importance of quality service supporting, utilize interactive skills, and forecast customers’ demand

Related Training ProgramsALM & EHS ACADEMY

Handling Difficult SituationsTraineeAll staff in the hotelObjectiveTry to find the solution as soon as possible when meeting the difficultyTraining ModuleAnalyze the problems and recognize what’s the best solution, solve problems bystrategies, forecast the problem and make the solution before it happens.

Related Training ProgramsALM & EHS ACADEMY

Be a Guest Service ProfessionalTraineeLine level in F&B departmentObjective Improve the overall service level Training ModuleGood telephone manner, distinguish customers, satisfaction circle, motivation, problemshandling, tough customers handling, customer service characteristic and skills

Related Training ProgramsALM & EHS ACADEMY

Related Training ProgramsALM & EHS ACADEMY

Customized Program DevelopmentALM & EHS ACADEMY

Implementation

Design

Development

Informal,Quality-Control Evaluation(On going)

Analysis

Evaluation

Training StandardsALM & EHS ACADEMY

Interactive Teaching MethodsClassical Case Study AnalysisCombination of Theory and Practice

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