Habits of Conduct

Habits of Conduct

The Spirit of Microsec

Habits of Conduct

Table of Content

2

Preamble

Basic Values and Ethics

Discipline

Positive attitude

Attendance

Handling Clients

Handling Visitors

Use of common space

Dress Code

Internet Policy

Laptops/Desktops

Electronic Mail Etiquettes

Telephone

House Keeping

Habits of Conduct

Preamble

3

All members of Team Microsec- Officers, Business Partners and Associates share responsibility for the welfare of the Organization. That obligation extends not just to the individuals, but to all other parts of the Organization. Unique in the Corporate Sector, Team Microsec depends in significant measure upon the integrity, honesty and professional conduct of their members.

With the commitment to put Microsec into the practice of Total Quality Management in all spheres of individual and organizational work areas, The Team Microsec and its members will strive to ensure that all activity conducted by, at, or on behalf of the organization is in full compliance with the Microsec Habit of Conduct- The Spirit of Microsec.

For any query or clarification, all the members of Team Microsec are requested to feel free to communicate at hrd@microsec.in.

Habits of Conduct

Basic Values & Ethics

4

Always wish your colleagues on the first meeting.

Always receive calls by wishing the caller first followed by Companys name.

Use formal style of addressing your colleagues and clients.

Maintain healthy relationship with your seniors.

Dont do wobbly talk.

Always inform your respective seniors before leaving office for any official/personal work during office hours.

Dual employment of any team member of Microsec is strictly against the habits of conduct and policy of Microsec.

Personal Profit or personal goals of team members should be in synchronization with the objectives and core values of Microsec. This will create a win-win situation for both i.e. employees and Microsec.

Habits of Conduct

Discipline

5

Habit of being late for office work is not appreciated at Microsec .

Late coming and late going both the habits are equally predicament and not matching with the habits of conduct of Microsec.

Priority Mismatch of team member may lead towards conflict with the priorities of Microsec. This situation will create hindrances in achievement of common objective of the Microsec.

Professional Honesty: Should not pursue any activity, business or any other occupation outside employment with the company (even in the name of relative , family members, friends etc. ) which takes up any part of office time or which is in direct or indirect conflict with business interests of the company.

Habits of Conduct

Positive attitude

6

Always have a positive attitude towards work and life.

Dont be a problem Creator but try and be a solution Provider

Always encourage good activities around workplace, do not accept and digest wrong things but should brought in notice of concerned stake holder for immediate rectification .

Take ownership towards your area of work.

Bring creativity in professional and social life to optimize your role into the organization and society.

Be a Contributor

Power of Imagination By Mr. B.L. Mittal

Habits of Conduct 7

Attendance Policy

As a dynamic and growth oriented organization, Microsec doesnt appreciate late coming.

To maintain the work life balance Microsec does not appreciate Late hour working until and unless it is an absolute necessary.

Please ensure that attendance should be marked within defined time by HR department through biometric system installed at office premises.

In and out both the attendance are equally mandatory, incase of any deviation for official purpose employee is supposed to communicate through email to HOD with mark a copy to HR well in advance. Email id for the same is hrd@microsec.in.

3 late in a month 1 leave will be deducted accordingly from the leave balance. If all leave exhausted then it will be treated leave without pay.

No deviation from above guidelines will be accepted at any circumstances.

Habits of Conduct 8

Handling Clients

Maintain Punctuality for all meetings with the clients.

Always offer business card first and conduct in a polite and professional manner.

Avoid loose talk, be calm and control emotions while interacting with client.

Carry all the required documents/articles required for the meeting.

Please inform the client well in advance in case there is any change in appointment schedule.

Take notes to avoid any misunderstanding.

Remain calm in a conflict situation.

Offer your hand for handshake but if the offer not taken do not press the point.

Habits of Conduct 9

Handling Visitors

Ensure adherence to timelines when meeting visitors who have sought prior appointments.

For those who have come in with no appointment, try to meet at the earliest. In case you have a busy schedule, please inform the visitor about the same and request them to come later.

Please inform the client well in advance in case there is any change in appointment schedule.

Habits of Conduct

Use of common space

10

Please check the availability of training/conference or boardroom before fix up any event or meeting.

Without prior booking of common space, problems may arise in

execution of meeting or event. To book the common space administration support team can be

approached who can tell the status of availability of the resources on desired date and time.

Ensure the cleanliness of the common space after meeting or any

other event. Please use of resources such as LCD projector, LED screen in

efficient manner. After meeting/event do not forget to switch off the lights and other electronic gadget.

Habits of Conduct 11

Dress Code

Be formally dressed on all days (except Saturdays)

Plain/check/striped full shirts with formal trouser and formal well polished shoes for men and Sarees, Salwar Suit or Western formals for Women.

Shoes should be formal and well polished. It can be either black or brown.

Casuals may be worn on Saturdays provided there is no official meeting with clients.

Round neck T shirts and bright colored/printed clothes are to be avoided. Slippers and bright socks are not acceptable.

Shave regularly.

Habits of Conduct 12

Internet Policy

Use internet only on need basis.

Download/transmit content from internet sites, only if it is work related.

Please do not download software from internet and install it without prior permission from the administrator.

In case of unusual occurrences, please inform the administrator immediately.

Do not interfere with others computers or network users.

Do not use internet access to transmit confidential, political, obscene, threatening or harassing materials.

Uses of social networking sites are strictly prohibited.

Habits of Conduct 13

Laptops/Desktops

Employees who have official laptops should ensure safety and good condition of the laptop.

Lost and damaged laptops will be accounted on the employees salary as per the current Market price.

No games, MP3, Chat software etc should be loaded on to the hard disk of the Laptop.

Employees should take back up for all relevant data.

Please do not put any wallpaper except Microsecs wallpaper set by IT administrator.

Please ensure that before leaving laptops and desktops must be switch off .

Laptops/Desktops should be kept in energy saving mode, when not in use.

Habits of Conduct 14

Email

Check email regularly, delete messages that are not required .

Check the address line and include a relevant subject to the message being sent.

Put the address of the recipient only after completing the mail, to avoid sending incomplete emails.

Every mail should have the companys disclaimer clause in terms of privacy and secrecy.

Please do not print email messages unless absolutely necessary.

Please respond to sender of email with expected response within 24 hrs of receipt of email.

The e-mail should be personally addressed

Please do not use capital letters while drafting emails. USING CAPITALS LETTERS MEANS THAT SENDER OF THE MAIL IS SHOUTING.

Dont forward chain mails within your office network, these chain mails may contain viruses and harm the internal network of the organization.

Habits of Conduct

Telephone

15

Minimize personal talk. Prepare own self before dialing. Greet first on making & receiving the calls. Talk to the point and note important information. Incase of receipt of any telephone call related with

other department please mind to transfer that call or take a note and give the feedback to the concerned department. This reflects our team spirit.

Do not keep lines busy unnecessarily. Use telephone by yourself. Do not depend upon

receptionist except for STD calls. Use technology for maximization of efficiency. Keep the ring tone on minimum level or vibrating

mode.

Habits of Conduct

Basic Telephone Etiquette

16

Adopt proper etiquette and mannerisms based on gender, region, time and objective of call. Good morning/ evening/

Never have food or tea while talking over the phone it makes a very lousy sound at the other end

Wait for the caller to hang the receiver first

Try not to keep the caller waiting or on hold for longer duration.

In case of longer hold periods inform the customer on the time that will be taken

Concentrate on the phone calls do not do too many things at the same time

Habits of Conduct

House keeping

17

It is the responsibility of each and every employee to keep their area of

work, computer and accessories in clean and tidy manner. No papers, files, documents, pencils, pens, erasers, etc. should be kept

lying on the table when leaving office. It is the paramount responsibility of the employee concerned to keep their

table clean of any unnecessary papers. No files or other documents should be kept open while leaving their table

even for a temporary purpose. All computers, if not used, should be kept in shut down manner to avoid unnecessary abuse of electricity and also to keep the information assets in safe and secure conditions.

It is the responsibility of the employee concerned to keep their table/desk

clean after having lunch. The tea/coffee vending machine is installed for self service. Do not depend

on the office boy for serving the tea/coffee.

Habits of Conduct

Thank You