hagopian cleaning-metro you april 2012 article
TRANSCRIPT
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Hagopian Cleaning Service Cleaning your rugs and carpet for you.
by Pam Houghton
When Ken Snow was in college, he had every
intention of becoming a CPA, but life has a way
of taking unexpected turns. While toiling away
as a student, he started working for Hagopian
as a carpet cleaner, eventually working his way
up the proverbial ladder. He later became a
dispatcher and then the company's cleaning
manager before he was appointed Services
Operations Manager. A decade or so ago,
"Hagopian separated entities within the
company to give each division a clearer focus,"
said Ken. That's when he became President of
Hagopian Cleaning Services. It's a background
that allows him to
speak with knowledge
and enthusiasm, about
the cleaning division's
three services: In-Home
Cleaning; Rug Care;
and Water and Fire
Restoration.
IN-HOME CLEANING
Two of the furnishings
most commonly
cleaned by their
Specialists in a
customer's home
are, carpeting and
upholstered fabrics.
Hagopian has also recently added tile and grout
cleaning services to its menu. "Tile cleaning
is more and more a factor in our business,"
said Ken, noting the rise in interest among
customers who already use Hagopian for their
carpet and upholstery cleaning.
Hagopian offers cleaning services for
customer's homes and businesses. "We work
seven days a week," Ken said, "and Saturdays
are one of our busiest days. Our willingness to
work weekends makes it easier for our clients
that work all week" While some cleaning
businesses charge extra for weekend services,
Ken said Hagopian Cleaning Services does not:
weekend rates are the same as week day rates.
As Ken pointed out, cleaning crews hardly arrive
at the client's home empty-handed: they are
equipped with a $60,000 mobile cleaning plant.
Once the process of cleaning begins, "Different
tools and solutions are required depending on
the type of carpet, floor or upholstery, but the
cleaning units that are built into our vans have
everything we need to care for all furnishings. "
Proud of his employees' commitment to quality,
Ken notes that the average Hagopian Cleaning
Specialist has been with the company over
13 years. "Our Cleaning Specialists are highly
trained, Hagopian-Certified employees. They
are long-term, career people that customers
76 I MY Magazine ADVERTORIAL
trust working in their
homes." They are very
efficient as well. " We
will clean an average size
home within an hour and a
half," Ken continued.
RUG CARE Any type of rug is
a candidate for the
"Rug Spa", Hagopian's
cleaning facility where,
according to Ken, rugs
undergo a "controlled
wash and dry process
using a system designed
to wash rugs, then dry
them in a temperature
controlled room. Rugs are
cleaned at the rug spa
because it's too hard, if
not impossible, to clean
fringe in the home, and
we can more thoroughly
clean them with our Rug
Care Spa processes. "We
also offer our customers
a substantial discount when they drop their rugs
off to us for cleaning. We have five convenient rug
care drop-off centers in Oak Park, Birmingham,
Novi, Utica & Ann Arbor" said Ken. For those who
prefer to have their rugs picked up and delivered,
Hagopian offers that as well.
WATER AND FIRE RESTORATION There are times when homeowners find themselves
in an emergency situation due to damage from fire
or flood. When they do, Hagopian's Emergency
Service Technicians are available to respond 24 hours
a day, seven days a week. "It's not uncommon in
April or May, after heavy rains, for water to leak into
a house or basement, causing damage to carpet or
rugs," Ken said.
A SPECIAL OFFER FOR CLEANING CUSTOMERS Customers of Hagopian's cleaning services can use
the total cost of their cleaning towards the purchase
of new carpet, flooring or rugs, up to 15 percent of
the total price. If they take advantage of the offer, they
will have plenty of options to choose from. Hagopian
World of Rugs offers rugs, carpet, wood, vinyl, plus
eco-friendly floors such as cork and bamboo.
Hagopian, www.originalhagopian.com. 1-800-HAGOPIAN
ltory 12012 Detroit
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