halley s comet

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    Jana Jechov,Barbora Dolealov,Michaela Bareov,Zuzana Hudkov,

    Vratislav Vesel

    JOB SATISFACTION

    CASE STUDY

    OMEGA TECHNICAL

    SERVICES Ltd.

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    Introduction

    Background of Omega and its presentsituation

    Study of the survey

    Our suggestions

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    Medium size UK company

    Provides technical support services to

    the engineering industry180 full time staff

    Labour intensive business

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    Regional Manager

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    Facing external pressures, tradingdifficulties

    Holding down the costs

    rationalization

    Results:

    Small training and developmentbudget

    No formal communications policy

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    Low morale amongst employees Low productivity

    Increasing labour turnover and

    absenteeism Lack of formal communication

    Discussion about new developingstrategy

    Formal attitude survey

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    Caried out by personel manager withthe use of anonymous questionnaire

    Response rate 42%

    Questions randomly presented, noquestion order

    Type of scale (truth, false), no multiple

    degree

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    My work carries too much responsibility 11%

    I am fairly treated by my immediate superior89%

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    I have little control over things that effect me atwork 68%

    I feel frustrated by things over which I have nocontrol at work 80%

    I never know whats going on in other regions84%

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    The management of the company care aboutthe conditions in which we work 22%

    Lack of management support limits myproductivity 54%

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    Working for Omega gives me a strong sense ofbelonging to a group23%

    I do not hold shares in the company 91%

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    If the company offered to do one thing toimprove my job I would ask forimprovement to an aspect of my workwhich does not dirrectly relate to pay ofbenefits 58%

    Our competitors treat their staff better thanthis company does 64%

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    Money is important but it is not the mostimportant aspect of my job 89%

    I have applied for a job with a different

    company this year 68%

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    Lack ofcommunication

    No/lowbelongingness

    No responsibility

    of workers

    Workforcequalities

    Willigness ofemployess toimprove workingenvironment

    Level of salaries

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    Heathy competition between divisions

    Show to workers, that managersrespect them and trust them Provide praise and recognition Teamwork environment Motivational tactics

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    Personal projects Delegate employees Sharing suggestions for improvement

    Allow managers to learn from eachother

    Set formal communication policy

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    Interview with employees Write records and performanceevaluations

    Share the goals and reasons for doingthe task or project

    Share the success

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    According to the survey, employeesdo not need any fringe benefits

    Give to workers advantages of being aworker of OMEGA

    Build a warm, welcoming and fairoperating environment with

    communication policy

    Buying shares for lower price

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    Richard K Miller: How to motivate workers[online]. [cit. 200903-28 ]. URL:

    How to improve the workerssense of responsibility [online].

    [cit. 200903-28 ].URL:

    Susan M. Heathfield: Ten Tips for the Leader About

    Employee Motivation[online]. [cit. 200903-28 ].URL:

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