Our Passion, Our Commitment, Your Advantage

Tamera Hanken, Head, Information Access & Resources

Gulcin Cribb, University Librarian

Our Passion, Our Commitment, Your Advantage

Singapore

Our Passion, Our Commitment, Your Advantage

Our Passion, Our Commitment, Your Advantage

Agenda

• About SMU & SMU Libraries

• Space Planning & Renovation at SMU

• Collaborative Learning Space Management framework

• Class projects – project based, experiential learning

opportunities

Our Passion, Our Commitment, Your Advantage

Singapore Management University (SMU)

• A young university – opened in 2000

• 6 Schools – Business, Economics, Accounting, Information Systems, Law, Social Sciences and many research centres

• City Campus - 7 buildings at the heart of Singapore

• 9000 students (8000 ug and 1000 pg), 350 faculty

• Broad based education, small classes, project based learning, blended learning

• International experience, community service, internship

Our Passion, Our Commitment, Your Advantage

SMU Libraries

• Li Ka Shing Library

• Library opens in 2005 (2,500 students)

• 8,800 sqm, 1,800+ seats

• 41 staff – 25 professional librarians

• 360,000 books (325,000 e-books); 80,000 e-journals

• 1+ million visitors annually since 2012

• Renovations to learning spaces (20% of the space) completed in

2014

• Kwa Geok Choo Law Library

• Scheduled to open in 2017

Our Passion, Our Commitment, Your Advantage

Updated Learning Spaces

Flexible use of space

Reflective Corner

Hive

Learning Commons

Our Passion, Our Commitment, Your Advantage

Evaluating Library Spaces while Developing

a Culture of Assessment (2015)

• All objectives met (increased seating, flexible spaces, 24/7

with separate AC, shareable technology, teaching &

learning spaces)

• With a focus on the Learning Commons:

• How do the new learning spaces affect students’ academic success?

• Do the new learning spaces support project based learning?

• Is this how the new spaces are being used?

• What is the impact on student and faculty engagement?

• Did we effectively respond to the needs of our customers (students

and faculty)?

Our Passion, Our Commitment, Your Advantage

Student-Librarian Collaborations Culture of Assessment (2016)

Competencies

• Critical thinking and

problem solving

• Project planning

• Process improvement

• Research skills

• Stakeholder management

• Scenario planning

• Design thinking &

innovation

Outcomes

• User-driven services

• Evidence based decision

making

• Demonstrating value

• Student & faculty

engagement

• Interdisciplinary learning

Our Passion, Our Commitment, Your Advantage

Changing roles of librarians

T & L Research Space

Demonstrating Value, Evidence-based decision making

Collaboration, Engagement, User-driven services

Our Passion, Our Commitment, Your Advantage

Input, data and evidence channels

SMUSA Surveys

• User perception & satisfaction

LibQual • User perception & satisfaction

Focus Groups

• Student Feedback

Suggestion Board

• Student feedback & engagement

Our Passion, Our Commitment, Your Advantage

50.4% study alone 28.1 % study in

groups

45.4% do projects alone

36.7% do projects in groups

% who very frequently/ frequently…..

48.7 % charge devices

32.8% rest

27.7 % use library resources

21.5% socialize

Our Passion, Our Commitment, Your Advantage

visits last 2 hours and more

Actual recorded behavior

Average Occupancy rate at

Midnight

Visit the library at least once a month

Available PC hours utilized

Borrow at least one book monthly

Our Passion, Our Commitment, Your Advantage

SMU-X Curriculum

Our Passion, Our Commitment, Your Advantage

Class Projects

Managing Process Improvement

Design Thinking and Innovation

Computer as an Analysis Tool

“… intelligent collaborations between

librarians and students is a partnership that

enhances both the library and the

students” – Logan (2012)

Our Passion, Our Commitment, Your Advantage

Managin

g P

rocess

Impro

vem

ent

Our Passion, Our Commitment, Your Advantage

Design Thinking and Innovation

Our Passion, Our Commitment, Your Advantage

Computer as an Analysis Tool (1)

Voice of the Customer

Our Passion, Our Commitment, Your Advantage

Computer as an Analysis Tool (2)

Our Passion, Our Commitment, Your Advantage

PhD collaborations: “Real-time detection of seat

occupancy & hogging”– Huy Hoang Nguyen et al.

Proceedings of the

2015 International

Workshop on the

Internet of Things

towards Applications

Our Passion, Our Commitment, Your Advantage

Librarian-student collaborations

Learning outcomes

• Project management

• Process improvement

• Problem solving

• Stakeholder management & engagement

• Research, assessment, & evaluation

• Communication

• Teamwork

Our Passion, Our Commitment, Your Advantage

Collaboration

• Beyond space design and management

• Stakeholder engagement

• Partnership

• Involvement in pedagogy and research projects

Finally

• Value demonstration

• Invitation to strategic meetings

• Learning Spaces Task Force

• Space management case study - for internal and external

user groups

Our Passion, Our Commitment, Your Advantage

Our Passion, Our Commitment, Your Advantage