hardware specifications -...

© eClinicalWorks, 2016. All rights reserved

HARDWARE SPECIFICATIONS Updated March 2016

Documentation. Pursuant to this Agreement, Customer may receive copies of or access to certain written technical support or explanatory documents regarding eClinicalWorks’s software; eClinicalWorks’s services; and/or eClinicalWorks’s internal policies and procedures (collectively, “ocumentation”). Customer acknowledges and agrees that all such Documentation is and will remain the sole property of eClinicalWorks and that eClinicalWorks shall retain all intellectual property rights in all Documentation, including but not limited to patents, copyrights, or trademarks. Customer agrees that it will treat Documentation as highly confidential information and that Customer will not share Documentation with any third party, post any Documentation on the internet, or otherwise externally publish any Documentation. Customer may disclose Documentation to its employees or independent contractors for the purposes of utilizing eClinicalWorks’s software or services, provided that Customer (i) obtains reasonable assurances prior to making any such disclosure that Documentation will not be used in violation of this Agreement and (ii) such disclosure will not result in Documentation becoming generally accessible to the public at large. Notwithstanding any other provision in this Agreement to the contrary, Customer agrees that it will never negligently, willfully, or knowingly allow any person or entity that competes with eClinicalWorks to access Documentation. Customer agrees to promptly inform eClinicalWorks in writing of any violation of this provision by Customer or one of Customer’s employees or agents of which it becomes aware. Upon termination of this Agreement, Customer agrees to return all Documentation and all copies of Documentation to eClinicalWorks and, if such return is not feasible, to destroy all Documentation and all copies of Documentation. Customer agrees that its obligations under this provision will survive termination of this Agreement. Customer agrees to certify its compliance with this provision in writing

eClinicalWorks Hardware Specifications Document Change Log –March 2016 ▪ 2

HARDWARE SPECIFICATION CHANGE LOG

The following document provides the most recent hardware specifications for the eClinicalWorks Electronic Medical Record and Practice Management software application, Version 10e.

An eClinicalWorks Technical Architect (TA) will review the practice’s inventory of planned hardware—whether new or existing—to ensure that the hardware being used for the eClinicalWorks EMR/PM application will provide a positive user experience and be adequate to meet future growth requirements as anticipated by the practice/group.

For those practices that are purchasing or upgrading hardware, eClinicalWorks recommends 64-Bit hardware.

Revision Date: March 2016

Author Page Number & Title Change eCW ITSS/EA 02-2015

Multiple pages Removed: eCW v10 from all pages

eCW ITSS/EA 02-2015

Multiple pages Changed: Recommendations typos

eCW ITSS/EA 02-2015

Pages 25 Changed: Internet Explorer Version to V9

eCW Support/EA 06-2015

Multiple pages

Changed: Add one application server for every additional 100 users. Hardware load balancer for two (2) or more servers – check with an eCW Technical Architect. to Hardware load balancer required for (2) or more Tomcat instances – eCW Enterprise Architect Infrastructure review is required.


Pages 10-13 Added: Column “No of Tomcats”


Multiple pages Changed: Table format


2 Changed: Core i3\i5\i7, Intel® Xeon 2.4 or Higher to 1.6Ghz or Higher


Multiple pages Prefixed: All CPU Speed with “Intel Xeon”

eClinicalWorks Hardware Specifications Document Change Log –March 2016 ▪ 3

Author Page Number & Title Change eCW Support/EA 12-2015

All pages Changed: Document date and page numbers


Pages 7-19 and 25 Added: “10e Ready” to the header


Page 26 Added: 10e Recommendations table

eCW Support/EA 3 -2016

Page 4 Added: Windows 10 Pro or Enterprise

eCW Support/EA 3-2016 Page 4 Added: Change the wording in the notes


Page 22 Changed: Changed Core amounts, CPU types, and Memory amounts

eClinicalWorks Hardware Specifications Workstation Hardware – March 2016 ▪ 4

1. Workstation for Each Front Office Staff 2. Workstation or Tablet PC for Each Nurse 3. Workstation, Laptop, or Tablet PC for Each Physician

WORKSTATIONS Processor Intel® P4 (2.6 GHz), Intel Xeon Dual-Core™ (1.6GHz) or higher configuration, Intel Core™ 2 Duo; Core i processor (i3, i5, i7)

Memory

2GB for eCW installed with Microsoft® Office. 4GB for eCW installed with Microsoft Office and Nuance Dragon® Speech Recognition. *Note: Microsoft Office and Dragon are not required for general use. MS Word® is necessary for workstations utilizing the MS Word Mail Merge functionality for certain custom letters. MS Excel® is necessary for workstations wishing to import or export files to/from CSV/Excel or view in Excel. Dragon licenses purchased separately for those providers wishing to use Dragon or other voice-to-text functionality.

Hard Drive 10GB of free space.

Operating System*

Windows 7 Pro, Enterprise, or Ultimate (32/64-Bit) Windows 8 and 8.1 Pro and Enterprise (32/64-bit) Windows 10 Pro or Enterprise (32/64-Bit)

Network 100MB.

TABLETS/LAPTOPS Processor Intel Core 2 Duo; Core i processor (i3, i5, i7).

Memory

2GB required for eCW installed along with Microsoft Office. 4GB required for eCW installed along with Microsoft Office and Nuance Dragon Speech Recognition. *See previous note on Microsoft Office and Dragon in the WORKSTATIONS section.

Hard Drive 10GB of free space.

Operating System Windows 7 Pro, Enterprise, or Ultimate (32/64-Bit) Windows 8 and 8.1 Pro and Enterprise (32/64-bit) Windows 10 Pro or Enterprise (32/64-Bit)

Network 802.11 G or N Wireless.

PERIPHERALS

Printers Laser Printer must support PCL5 or higher (all-in-one devices recommended for use as scanners due to their limited functionality with eCW).

Scanner TWAIN® v1.5 compatible drivers required.

Access Point 802.11G Compatible or higher

Card Scanner Optical Character Recognition (OCR) technology supported for scanning insurance cards and drivers’ licenses. Recommended Vendor: MedicScan®. MedicScan Models: ScanShell® 800R, ScanShell 800DX, ScanShell 3000D Visit the Partners page on www.eclinicalworks.com for more information.

Local Network (LAN)

Switched network must support 100 mbps or higher.

NOTES *Certain devices, e.g., EKG, spirometers, etc., are not compatible with certain Windows operating systems. Contact the device vendor to verify 64-Bit compatibility.

Workstation Hardware Hardware Recommendations

http://www.eclinicalworks.com/

eClinicalWorks Hardware Specifications Cloud Hardware – March 2016 ▪ 5

FAX SERVER RECOMMENDATIONS

Analog Fax Refer to the Analog Fax Server Solutions page.

Digital Fax Refer to the Digital Fax Server Solutions page.

CONNECTIVITY

Alternative Connectivity Methods

SSL Client: eClinicalWorks Web-based secure encrypted client.

Remote Desktop - used for remote anywhere access outside of the office.

We recommended that all practices have redundant ISP Internet connectivity, due to the risks involved in single point of failure on Internet connection to the data centers.

Minimum Network Performance Recommendations

eClinicalWorks evaluates minimum network recommendations based on the following parameters: Latency: Maximum 50MS latency round trip on a standard ping packet Packet Loss: Less than 1% packet loss Bandwidth: Bandwidth recommendations will vary depending on the number of users per location Contact your Sales Coordinator for details.

Cloud Hardware Hardware Recommendations

eClinicalWorks Hardware Specifications Install Notes – March 2016 ▪ 6

SERVER INSTALL NOTES It is recommended that servers for eClinicalWorks software are NOT be used in any other role, i.e., Active Directory, RAS, DHCP, IIS, and/or Terminal server, another

EHR. An eClinicalWorks Technical Architect will provide hardware recommendations for clients with multiple tenant architectures. An SSL Security certificate for FTP and APP is required if using the eClinicalWorks SSL client. The eBO Application server supports up to 20 concurrent eBO users. For 20+ concurrent eBO users, refer to Optional Items Recommendations page. FTP and DB data size estimates do not take into consideration initial migration footprint from another system.

PERFORMANCE AND SCALING NOTES eCW recommends a separate physical drive for the data partitions (RAID strongly recommended for the backups and logs).

Database server averages 5GB each per FTE over three (3) years. FTP averages 11GB per FTE over three (3) years. eCW recommends that OS drives be on separately configured RAID 1 sets. For the best performance, eCW recommends that the DATA drive be on a RAID 10 partition with 15k or faster spindles or SSD Drives. For virtual servers from one (1) to nine (9) providers please contact an eCW Technical Architect. Hardware load balancer is required for two (2) or more application or eBO application servers – check with an eCW Technical Architect for details. RDP V6.0 is the minimum recommended for terminal services. For practices larger than 25 providers, it is recommended to purchase a commercial FTP server; eCW recommends Serv-U.

Install Notes

eClinicalWorks Hardware Specifications 1-2 Providers/3-8 Users – March 2016 ▪ 7

SERVER RECOMMENDATIONS Component Name No. of Servers No. of Cores CPU Speed Memory Total Disk Space OS

eClinicalWorks EMR 1 (Application, Database, FTP, eBO, Interface/Job)

4 Intel Xeon 1.6Ghz or Higher

8GB OS: 60GB *Data: 120GB

Microsoft Windows 2008 R2/2012 Standard R2

NOTES *Refer to the Install Notes page for additional information.

1-2 Providers/3-8 Users Physical Hardware Recommendations


SERVER RECOMMENDATIONS Component Name No. of Servers No. of Cores CPU Speed Memory Total Disk Space OS

eClinicalWorks EMR 1 (Application, Database, FTP, eBO, Interface/Job)

4 Intel Xeon 1.6Ghz or Higher

16GB OS: 60GB *Data: 250GB


NOTES *Refer to the Install Notes page for additional information.



SERVER RECOMMENDATIONS

Component Name No. of Servers No. of Cores CPU Speed Memory Total Disk Space OS

Application/FTP/ Interface/Job

1 (Combined) 4 Intel Xeon 1.6Ghz

or Higher 8GB OS: 60GB Data: 120GB FTP Drive: 300GB3


Database 1 4 Intel Xeon 1.6Ghz or Higher 16GB OS: 60GB

Data1, 2 Microsoft Windows 2008 R2/2012 Standard R2

eBO Application 1 4 Intel Xeon 1.6Ghz or Higher 8GB OS: 60GB

Data: 120GB Microsoft Windows 2008 R2/2012 Standard R2

NOTES 1eCW recommends a separate physical drive (RAID strongly recommended for the backups and logs). RAID 10 is recommended. 2Database server averages 5GB each per FTE over three (3) years. 3FTP averages 11GB per FTE over three (3) years.

*Refer to the Install Notes page for additional information.




Component Name No. of Servers No. of Cores CPU Speed Memory Total Disk Space OS

Application 2 (Load Balanced) 4 Intel Xeon 1.6Ghz

or Higher 8GB OS: 60GB Data: 120GB


Database1 2 8 Intel Xeon 1.6Ghz or Higher 32GB4 OS: 60GB

Data:2, 3 Microsoft Windows 2008 R2/2012 Standard R2

FTP1 2 4 Intel Xeon 1.6Ghz or Higher 8GB OS: 60GB

Data:5 Microsoft Windows 2008 R2/2012 Standard R2 with Serv-U FTP Software MFT Edition

Interface/Job 1 4 Intel Xeon 1.6Ghz or Higher 8GB OS: 60GB


eBO Application 1 4 Intel Xeon 1.6Ghz or Higher 8GB OS: 60GB

Data:120GB Microsoft Windows 2008 R2/2012 Standard R2

Test 1 4 Intel Xeon 1.6Ghz or Higher 8GB OS: 60GB


NOTES 1 2 Node OS clustering for high availability recommended. 2 A separate physical drive is recommended (RAID strongly recommended for the backups and logs). 3 Database server averages 5GB each per FTE over three (3) years. 4 It is recommended that customers purchase a server that is easily upgradable from 32 to 64GB of RAM. 5 FTP average 11GB per FTE over three (3) years.





Component Names No. of Tomcats

No. of Servers No. of Cores CPU Speed Memory Total Disk

Space OS

Application1

1-2 per server (Load Balanced)

2 8 Intel Xeon 1.6Ghz or Higher

16GB OS: 60GB Data: 120GB


Database2 N/A 2 12 Intel Xeon 2.4Ghz or Higher

64GB5 OS: 60GB Data3, 4


FTP2 N/A 2 4 Intel Xeon 1.6Ghz or Higher

8GB OS: 60GB Data6

Microsoft Windows 2008 R2/2012 Standard R2 with Serv-U FTP Software MFT Edition

Interface/Job N/A 1 4 Intel Xeon 1.6Ghz or Higher



eBO Application 2-3 per server (Load balanced)




Test N/A 1 4 Intel Xeon 1.6Ghz or Higher



NOTES 1 Hardware load balancer required for (2) or more Tomcat instances – eCW Enterprise Architect Infrastructure review is required. 22 Node OS clustering for high availability (recommended). 3Requires a separate physical drive (RAID strongly recommended for the backups and logs). 4Database server averages 5GB each per FTE over three (3) years. 5eCW recommends that customers purchase a server that is easily upgradable from 64GB to 128GB RAM. 6FTP averages 11GB per FTE over three (3) years. Serv-U MFT software is recommended.







Space OS

Application1

2-3 Per server (Load Balanced)





64GB7 OS: 60GB Data3, 4



8GB OS: 60GB Data6





eBO Application

3-4 Per server (Load Balanced)


32GB OS: 60GB Data5





NOTES 1 Hardware load balancer required for (2) or more Tomcat instances – eCW Enterprise Architect Infrastructure review is required. 22 Node OS clustering for high availability (recommended). 3Requires a separate physical drive (RAID strongly recommended for the backups and logs). 4Database server averages 5GB each per FTE over three (3) years. 5eBO server averages 3GB each per FTE over three (3) years. 6FTP averages 11GB per FTE over three (3) years. 7eCW recommends that customers purchase a server that is easily upgradable from 64GB to 128GB RAM.



eClinicalWorks Hardware Specifications 151+ Providers/601+ Users – March 2016 ▪ 13




Space OS

Application1 4+ Per server (Load balanced)





128GB5 OS: 60GB Data:3, 4



8GB OS: 60GB Data:7

Microsoft Windows 2008 R2/2012 Standard R2 with Serv-U FTP Server Software MFT Edition




eBO Application 5+ Per server (Load balanced)


64GB OS: 60GB Data: 120GB6





NOTES 1Hardware load balancer required for (2) or more Tomcat instances – eCW Enterprise Architect Infrastructure review is required. 22 Node OS Clustering for high availability (recommended). 3Database server averages 5GB each per FTE over three (3) years. 4A separate physical drive is recommended (RAID strongly recommended for the backups and logs). 5eCW recommends that customers purchase a server that is easily upgradable from 128GB to 256GB RAM. 6eBO server averages 3GB each per FTE over three (3) years. 7FTP averages 11GB per FTE over three (3) years. Serv-U MFT server is required.


151+ Providers/601+ Users Physical Hardware Recommendations

eClinicalWorks Hardware Specifications Optional Items: Physical Hardware – March 2016 ▪ 14

Optional Components

No. of Users

No. of Servers No. of Cores CPU Speed Memory Total Disk Space OS

eBO

1 – 10 1 4 Intel Xeon 1.6Ghz or Higher 8GB OS: 60GB


10 – 20

2 eBO Application (Load Balanced)

4 Intel Xeon 1.6Ghz or Higher 8GB

OS: 60GB Data:1


1 – eBO Rep2 4 Intel Xeon 1.6Ghz or Higher 16GB

20+ An eClinicalWorks Technical Architect will design a custom architecture for practices with more than 20 users.

Lab Hub N/A 1 4 Intel Xeon 1.6Ghz or Higher 8GB OS: 60GB


Notes 1eBO database growth averages 3GB per FTE over a three-year period. 2eBO repository is required for practices with over 100 FTE on MySQL InnoDB.

An eClinicalWorks Technical Architect will design custom interface architecture for practices with more than 20 users.

Optional Items: Physical Hardware

eClinicalWorks Hardware Specifications VMWare 10-25 Providers/30-100 Users – March 2016 ▪ 15

MINIMUM HOST SERVER RECOMMENDATIONS Component Name No. of Cores CPU Speeds Memory NIC Drive Configuration

ESX Server #1* 16 Intel Xeon 1.6GHz Higher 64GB 4 Port GB RAID1 for ESX OS

*Add 1 additional ESX server for High Availability (HA) / Redundancy in the architecture.

GUEST SERVER REQUIREMENTS Component Name No. of Virtual CPUs Memory Total Disk Space OS

Application/FTP 2 8GB OS: 60 GB APP Data: 120GB FTP Data: 300GB3


Database 2 16GB OS: 60 GB Data1, 2


eBO Application 2 8GB OS: 60 GB Data: 120GB


Interface/Job 2 4GB OS: 60 GB Data: 120GB


NOTES 1eCW recommends a separate physical drive (RAID strongly recommended for the backups and logs). RAID 10 is recommended. 2Database server averages 5GB each per FTE over three (3) years. 3FTP averages 11GB per FTE over three (3) years. Hyper-V® and Citrix® XenServer are supported for practices of 25 providers or fewer. VMWare®, Hyper-V, and Citrix XenServer are currently the only recommended virtualization solutions. eClinicalWorks does not support the over subscription of any of the physical machine's resources.


10-25 Providers/30-100 Users VMWare Hardware Recommendations


VMWARE ESX RECOMMENDATIONS Component Name No. of Servers No. of Cores CPU Speed Memory NIC Drive Configuration

ESX Server 2 8 Intel Xeon 1.6GHz or Higher 64GB 4 port 1GB+ RAID1 for ESX OS

GUEST SERVER REQUIREMENTS

Component Name No. of Virtual

Machines No. of Virtual

CPUs Memory Total Disk Space OS

Application 2

(Load Balanced) 2 8GB OS: 60GB Data: 120GB


FTP 1 2 8GB OS: 60GB Data: 1


Interface/Job2 1 2 8GB OS: 60GB Data: 120GB


eBO Application3 1 2 8GB OS: 60GB Data: 120GB


Test 1 2 8GB OS: 60GB Data: 120GB


PHYSICAL SERVER REQUIREMENTS (CLUSTER RECOMMENDED FOR HA)

Component Name No. of

Servers No. of Cores CPU Speed Memory Total Disk Space

OS

Database 2 8 Intel Xeon 2.4GHz or Higher 32GB4 OS: 60GB

Data:1 Microsoft Windows 2008 R2/2012 Standard R2

NOTES 1Database server averages 5GB each per FTE over three (3) years. FTP averages 11GB per FTE over three (3) years. 2Total number of interfaces may increase the number of required servers. 3eBO Application server supports up to 20 concurrent eBO users. For 20+ concurrent eBO users, refer to Optional Items Recommendations page. 4eCW recommends that customers purchase a server that is easily upgradable from 32GB to 64GB RAM.

Hyper-V® and Citrix® XenServer are supported for practices of 25 providers or fewer. VMWare®, Hyper-V, and Citrix XenServer are currently the only recommended virtualization solutions. eClinicalWorks does not support the over subscription of any of the physical machine's resources.










Application 4













Servers No. of Cores CPU Speed Memory Total Disk Space OS



NOTES 1Database server averages 5GB each per FTE over three (3) years. FTP averages 11GB per FTE over three (3) years. 2Total number of interfaces may increase the number of required servers. 3eBO Report server supports up to 10 concurrent eBO users. For 10+ concurrent eBO users, refer to Optional Items Recommendations page. 4eCW recommends that customers purchase a server that is easily upgradable from 64GB to 128GB RAM.

Hyper-V® and Citrix® XenServer are supported for practices of 25 providers or fewer | VMWare®, Hyper-V, and Citrix XenServer are currently the only recommended virtualization solutions | eClinicalWorks does not support the over-subscription of any of the physical machine's resources.





ESX Server 2 16 Intel Xeon 1.6GHz or Higher 96GB 4 port 1GB+) RAID1 for ESX OS





Application 5




















eClinicalWorks Hardware Specifications VMWare 151+ Providers/601+ Users – March 2016 ▪ 19







Application 6+



















151+ Providers/601+ Users VMWare Hardware Recommendations

eClinicalWorks Hardware Specifications Optional Items: Virtual Hardware – March 2016 ▪ 20

OPTIONAL COMPONENTS

No. of Users No. of Servers Virtual CPU Memory Available Disk Space OS

eBO (MySQL)

1 – 10 1 2 8GB OS: 60GB Data: 120GB


10 – 20

2 eBO Application (Load Balanced) 2 8GB

OS: 60GB Data:1


1 – eBO Rep2 2 16GB

20+ An eClinicalWorks Technical Architect will design a custom architecture for practices with more than 20 users.

Lab Hub N/A 1 2 8GB OS: 60GB Data: 120GB


NOTES 1eBO database growth averages 5GB per FTE over a three (3) year period. 2eBO repository is required for practices with over 100FTE on MySQL® InnoDB.

Hyper-V® and Citrix® XenServer are supported for practices of 25 providers or fewer. VMWare®, Hyper-V, and Citrix XenServer are currently the only recommended virtualization solutions. An eClinicalWorks Technical Architect will design a custom interface architecture for practices with more than 20 users.

Optional Items: Virtual Hardware Hardware Recommendations

eClinicalWorks Hardware Specifications Bandwidth Requirements – March 2016 ▪ 21

BANDWIDTH REQUIREMENTS No. of Concurrent Users Sharing this connection

Recommended Download Speed

Recommended Upload Speed

1 – 10 concurrent users 768 Kb/s 768 Kb/s

11-20 concurrent users 768 Kb/s Fractional T1 to T1 768 Kb/s Fractional T1 to T1

21- 60 concurrent users Full T1 or equivalent* Full T1 or equivalent*

*Bandwidth rates can vary considerably at higher user counts per location based on type of usage, type of user, and type of specialty.

The client’s Internet Service Provider (ISP) can provide details on the connection speeds.

Note: Depending on the type of practice and type of user staff, the recommended speeds may vary. These numbers are based on best practices implemented in eCW data centers.

Contact eClinicalWorks for recommendations for more than 60 concurrent users.

CONNECTIVITY

Connectivity Methods

SSL Client: eClinicalWorks Web-based secure encrypted client

Remote Desktop - used for remote anywhere access outside of the office

Redundant Internet Access

It is recommended that all have redundant ISP Internet access due to the risks involved in single point of failure on Internet connection to the data centers.

Minimum Network Performance Recommendations

eClinicalWorks evaluates minimum network recommendations based on the following parameters: Latency: Maximum 50MS latency round-trip

on a standard ping packet Packet Loss: Less than 1% packet loss Bandwidth: Bandwidth recommendations

will vary based on number of users per location.

Contact your Sales Coordinator for details.

Bandwidth Requirements Hardware Recommendations

eClinicalWorks Hardware Specifications Analog Fax Solutions – March 2016 ▪ 22

ANALOG FAX SERVER RECOMMENDATIONS

Analog Fax 1 Port

No. of Servers No. of Cores CPU Memory Total Disk Space OS

1 2

Core i3/i5/i7, Dual Core, Core2 Duo, Intel Xeon

4GB 100GB Windows 7 Pro, Enterprise, Ultimate (32/64-Bit), Windows 8/8.1 Pro, Enterprise, Windows10 Pro, Enterprise

Analog Fax 2/4 Port

1 4 Core i3/i5/i7, Intel Xeon 4GB 50GB

Windows Server 2008 (32/64-Bit) Foundation/Standard/Enterprise, Windows 2012 (all editions)

Analog Fax 8 Port

1 4/8 Core i3/i5/i7, Intel Xeon 8GB 80GB

Windows Server 2008 R2(64-Bit) Enterprise, Windows 2012 (all editions)

NOTES It is required that the fax server be a dedicated standalone machine. Analog Fax recommendations (above) are applicable only to standard 1/2/4/8 Port Mainpine™ IQ Express™ (www.mainpine.com) PCI-E slot required. Fax servers require a separate modem and separate dedicated analog phone line. No VOIP or DSL lines. No splitter or filter. Analog Fax Server software is not supported on any version of Windows Vista®. Analog Fax Server cannot be installed on a virtual machine. Analog Fax Server is not to be installed with any other services on the machine, such as Active Directory, DHCP, FTP, etc.

Analog Fax Solutions Hardware Recommendations

http://www.mainpine.com/

eClinicalWorks Hardware Specifications Digital Fax Server Solutions – March 2016 ▪ 23

Option 1: Practice to Host the Digital Fax Solution

Component Specifications / Models Estimated Cost

T1 Line E1 ISDN PRI/ ISDN BRI/T1 ISDN PRI only/E1 R2/ T1 Robbed-Bit—Brooktrout® TR1034+P24H-T1-1N-R

$300 - $400 per Month

Fax Server

OS: Microsoft® Windows® 2008 SP2 (32 bit) CPU: Dual processor - dual core – 8MB cache RAM: 4 GB memory DISK: RAID 5 – 140GB DISK: RAID 5 – (OS: 40GB, Data: 100GB)

$5,000 - $6,000

Fax Gateway®

(Required for practices with multiple inboxes and/or on different

networks)

Core i3/i5/i7, Dual Core, Core 2 Duo, Intel® Xeon OS: Windows 7 Professional SP2 (32-Bit/64-bit), Windows Server 2008 (32-bit/64-Bit) RAM: 4GB Disk Space: Minimum: 20GB | Recommended: 40GB eClinicalWorks will charge a one-time fee of $750 for configuration of one fax gateway

$1,000 - $1,500

Digital Fax Board Dialogic Brooktrout TR1034+P24H-T1-1N-R Requires Microsoft Windows 2008 Server, 32-Bit

$15,000 (approx.)

Digital Fax Server Solutions Hardware Recommendations

Network Architecture if Hosted by Client

eClinicalWorks Hardware Specifications Digital Fax Server Solutions – March 2016 ▪ 24

Option 2: eClinicalWorks to Host the Digital Fax Solution Practice Hosts Gateway

Cost is $40 per month for one outgoing line, which includes 1,000 pages.

Each additional page beyond that is $.04 per page. Assigned fax number will be local to Andover, MA. However, long distance faxes will not be charged extra.

No charge for incoming faxes assigned to this outgoing line.

eClinicalWorks will charge a one-time fee of $750 for configuration for one Fax Gateway.

A Fax Gateway is required for every inbox.

Local Fax Gateway Specifications / Models

Fax Gateway

Core i3/i5/i7, Dual Core, Core 2 Duo, Intel Xeon or 2VCPU OS: Windows 7 Professional SP2 (32-Bit/64-bit), Windows Server 2008 (32-bit/64-bit) RAM: 4GB memory Available Disk Space: Minimum: 20GB | Recommended: 40GB

Option 3: eClinicalWorks to Host the Digital Fax Solution AND Hosts Gateway (Cloud Clients Only)

Cost is $40 per month for one outgoing line, which includes 1,000 pages.

Each additional page beyond that is $.04 per page. Assigned fax number will be local to Andover, MA. However, long distance faxes will not be charged extra.

Additional $10 per month for eClinicalWorks Cloud-Hosted Fax Gateway.

No charge for incoming faxes assigned to this outgoing line.

Digital Fax Server Solutions Hardware Recommendations

eClinicalWorks Hardware Specifications Software Recommendations – March 2016 ▪ 25

10e BROSWER RECOMMENDATIONS Software Version eCW Recommended Function

Google Chrome™ 47.0.2526.73 m 47.0.2526.73 m Full 10e access

Internet Explorer® Note: eCW is developing and testing optional plugins that are required use of peripheral with these browsers. Mozilla® FireFox®

Microsoft® Edge®

SOFTWARE RECOMMENDATIONS Software Minimum Requirements eCW Recommended Function

Apache® Tomcat® V6 V6.0.36 Web server software

Java® Development Kit (JDK) 1.6 1.6 Set of programming tools

MySQL® V5 V5 (64-Bit) Database

Microsoft® SQL Server® 2008 2008 R2/2012/2014 Standard/Enterprise Database

Serv-U® Serv-U MFT Server Serv-U MFT Server FTP server

Internet Explorer® Apple® Safari®

V9 V4

V9 V5

Browser

WORKSTATION / TABLET / LAPTOP OPERATING SYSTEM RECOMMENDATIONS Software Minimum Requirements eCW Recommended Function

Microsoft® Windows 7 Pro Windows 7 and Windows 8/8.1 Pro+ Operating system

Microsoft Word® and Excel® Office 2007 Office 2007/2010/2011/365/2013 Word processor and spreadsheet

NOTES Microsoft Office is not required for general use. Microsoft Word® is required for workstations using the Microsoft Mail Merge functionality for certain custom letters. Microsoft Excel® is required for workstations that import or export files to/from CSV/Excel or view in Excel. eClinicalWorks will facilitate the interface/integration of optional software products as chosen by the client. Required eClinicalWorks plugins must be installed when using 10e for the first time. Optional device plugins are also available.

Software Recommendations Hardware Recommendations

eClinicalWorks Hardware Specifications Notices – March 2016 ▪ 26

APPENDIX A: NOTICES

Trademarks eClinicalWorks®

eEHX®

eClinicalMobile®

eClinicalMessenger®

eClinicalWeb®

eClinicalWorks P2P®

eBO®

eClinicalCare™

eClinicalWorks Scribe™

eClinicalTouch™

eClinicalWorks Improving Healthcare Together™

eClinicalWorks Improving Healthcare Together, eClinicalCare, eClinicalWorks Scribe, and eClinicalTouch are trademarks of eClinicalWorks, LLC.

eClinicalWorks, eBO, eClinicalMobile, eClinicalMessenger, eClinicalWeb, eClinicalWorks P2P, and eEHX, are registered trademarks of eClinicalWorks, LLC.

All other trademarks or service marks contained herein are the property of their respective owners.

* CPT copyright 2014 American Medical Association. All rights reserved.

Apple® Safari®

Apple Safari is a trademark of Apple Inc., registered in the U.S. and other countries.

For all other Apple service marks, refer to http://www.apple.com/legal/trademark/appletmlist.html

Apache® Tomcat®

Apache and Tomcat are registered trademarks of the Apache Software Foundation.

Brooktrout®

Brooktrout, Inc, Brooktrout Technology, and TruFax are registered trademarks of Brooktrout inc.

Citrix®

Citrix, ICA (Independent Computing Architecture), and Program Neighborhood are registered trademarks of Citrix Systems, Inc. in the United States and other countries.

Current Procedural Terminology (CPT®)*

CPT is a registered trademark of the American Medical Association.

Dragon® Medical

Dragon a registered trademark of Nuance Communications.

eClinicalWorks Hardware Specifications Notices – March 2016 ▪ 27

Fujitsu®

Fujitsu is a registered trademark of Fujitsu Limited in the United States and other countries.

Google Chrome™

Google Chrome is a trademark of Google, Inc.

Intel®

Intel is a registered trademark of Intel Corporation in the United States and other countries.

Internet Explorer®

Internet Explorer is a registered trademark of Microsoft Corporation in the United States and other countries.

Java®

Java is a registered trademark of Oracle Corporation.

For more information about Oracle Corporation trademarks, refer to http://www.oracle.com/us/ legal/third-party-trademarks/index.html#oracle.

Mainpine™ IQ Express™

Mainpine is a registered trademark of Mainpine, Inc.

MedicScan® ScanShell®

MedicScan and ScanShell are registered trademarks of Card Scanning Solutions.

Microsoft®

Microsoft, .NET, and ActiveX, Access®, Excel, JScript, Visual Basic, the Visual Basic logo, SharePoint, Active Accessibility, Word®, Outlook®, Quickbooks®, the Windows logo, Windows® Live, 7, 2000®,98SE®, ME®, ActiveSync®, Home Premium®, Mobile®, Vista®and XP Professional® are registered trademarks of Microsoft Corporation in the United States and/or other countries.

For more information about Microsoft service marks, refer to: http://www.microsoft.com/en-us/ legal/IntellectualProperty/Trademarks/EN-US.aspx

Mozilla® FireFox®

Firefox®, Firefox logo, Mozilla®, and Mozilla logo are registered trademarks of the Mozilla foundation.

MySQL®

MySQL is a registered trademark of Oracle Corporation.

For more information about Oracle Corporation trademarks, refer to http://www.oracle.com/us/ legal/third-party-trademarks/index.html#oracle.

Panasonic®

Panasonic is a registered trademark of Panasonic Corporation.

Serv-U® FTP

Serv-U FTP is the trademark property of SolarWinds in the United States and other countries.

VMWare®

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Fee schedules, relative value units, conversion factors and/or related components are not assigned by the AMA, are not part of CPT, and the AMA is not recommending their use. The AMA does not directly or indirectly practice medicine or dispense medical services. The AMA assumes no liability for data contained or not contained herein.

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