harnessing the 90%: using the experience api to manage informal & experiential learning
DESCRIPTION
Real value – higher productivity, quality, and customer satisfaction – comes from getting employees up to a high level of proficiency quickly and efficiently. However, formal classroom training or eLearning often does not get the job done sufficiently. Why? Cognitive research has shown that people learn to be top performers primarily through experience. According to the Center for Creative Leadership, only 10% of learning in organizations is formal (e.g., eLearning, classroom), 20% is informal (e.g., social, coaching, performance support), and 70% is experiential (on-the-job). The problem is that informal and experiential learning can be haphazard and difficult to track – until now! In this session, you'll see a case study of one of the first full blown implementations of the Experience API (Tin Can) to align informal, social, and experiential learning (as well as formal elearning) with competencies to create flexible learning paths, track progress, and recognize results. This organization has deployed an integrated learning system, the TREK Learning Experience Manager, that coordinates 100% of learning for service techs, installers, and sales reps. They use mobile devices to guide and capture on-the-job experiences, badges to recognize achievement, and analytics on data captured in an LRS (Learning Record Store) to see what works and optimize the path to performance. You'll walk away with guidelines and lessons learned that can guide your choices on how and when to implement Tin Can to harness the 90%. - by Marty Rosenheck, Chief Learning Strategist, Cognitive Advisors More info: www.cognitiveadvisors.comTRANSCRIPT
Client logo
Marty Rosenheck, Ph.D., CPT
Chief Learning Strategist
www.CognitiveAdvisors.com
@mbr1online
TM
Harnessing the 90%: Using the
Experience API to Manage Informal
and Experiential Learning
Learning Solutions
March 19, 2014
Session SA101
©2014 Cognitive Advisors LLC All Rights Reserved
Goals for Learning
2
Errors and Rework
Morale - Retention
Speed to Proficiency V
A
L
U
E
©2014 Cognitive Advisors LLC All Rights Reserved
3
The 70:20:10 Rule
Eichinger & Lombardo – Center for Creative Leadership
©2014 Cognitive Advisors LLC All Rights Reserved
From Victorianweb.org
Apprenticeship 1.0
Apprenticeship 2.0
Cognitive
Apprenticeship •Allan Collins
•John Seely Brown
Apprenticeship 3.0
Cognitive Apprenticeship
Cutting Edge Technologies
Apprenticeship 3.0
• Scalable • Trackable • Tied To Results
7
Continuous Learning Process P
rofi
cie
ncy
Time (Gradually increase task difficulty and decrease scaffolding/support)
©2014 Cognitive Advisors LLC All Rights Reserved
• Decide:
- Next Learning Goal
- What to Change
• Prepare
Support:
• Mini-tutorial
• Ask someone
• Lookup in Knowledge Base
• Job Task
• Simulation
• Observation
• Capture Data
Support:
• Performance Support
• Scaffolding
• Guidance at Teachable Moment
• Assess/Review
• Identify Gaps
• Analyze Data
Support:
• Coaching
• Social Media
• Comm. of Practice
• Peer Review
• Portfolio
Skill or Competency
Why is it rarely done?
8
• Too difficult to manage and track • Existing technologies (LMS) don’t
handle informal and experiential • Can’t capture on-the-job experiences • Hard to show the value of an
integrated continuous learning process
©2014 Cognitive Advisors LLC All Rights Reserved
Enabling Technologies
9 Uconn.edu
Rustici Software
Openmatt.org
www.ucsc-extension.edu
Mobile Experience API
Analytics
10
Rustici Software
ADL
Wax LRS
11
Experience API
12
Activity Stream (like Facebook)
<Actor> <Verb> <Object>
( I did this)
Experience API
Any Learning
Experience
Experience API
Learning Record Store LRS
Analytics Reporting
©2014 Cognitive Advisors LLC All Rights Reserved
Badges
13 Openmatt.org
14
Mozilla
Open
Badges
Source: Mozilla badges Website
15
Water Quality Association
Certification, Badges
Formal Learning Activities
(e.g., eLearning, workshops, courses)
Informal Learning Activities
(e.g., knowledge base, social learning, coaching)
Experiential Learning Activities
(e.g., real job tasks, field work)
Experience API to Learning
Record Store (LRS)
Individualized Learning Path
Tracking, Analytics, Reporting
Competencies (Desired Skills and
Knowledge)
Social Site
Copyright ©2014 Cognitive Advisors LLC All Rights Reserved
Learning Experience Manager (LEM)
Performance Metrics
Coach/Mentor Observation
Checklist Feedback
TM
17 Learning Experience Manager
©2014 Cognitive Advisors LLC All Rights Reserved
18 Learning Experience Manager
©2014 Cognitive Advisors LLC All Rights Reserved
19
Ecosystem
HRIS/CRM
LMS
Knowledge Base/Content
Mgmt
Social Network
Mozilla Open Badges
Learning Record Store
Business Info System
Questions?
Marty Rosenheck, Ph.D.
Chief Learning Strategist
@mbr1online
www.CognitiveAdvisors.com
Booth 613