800 HATCH

HATCH FMS offers for its clients a comprehen-sive maintenance service that covers all aspects of their facility including Air Conditioning & Venti-lation, Electrical, Plumbing, Civil and others.

• Established in Dubai since 2005

• Hundreds of facilities under maintenance and fit-out projects executed • A team of skilled qualified technicians

• A Large experience in Mall based retails

• A listed contractor by major UAE developers (EMAAR, MERAAS and others)

I- About us

A) For our customer

• One point of contact for all issues (Air Conditioning, Electrical, Plumbing, Civil & other services) • A qualified maintenance contractor to manage all queries from your Building/Facility Management • A Fast intervention during failers and a minimal downtime• A skilled and qualified labor force/ technicians• An optimal operation in a non-faulty environment• Ensuring compliance with Authorities (DCD, DEWA etc.)• Full Monthly Reports that allow you to keep track of maintenance activities and budgets spent in each facility/ branch• A decreased probability of failures through regular Preventive Maintenance

II- Our Value Proposition

Ensure a better experience through a well maintained facility, a consistent look & feel and a Healthy Environment

Asset Value

OccupantsValue

CustomerValue

OperationalExcellence

B) For Occupants/ Facility users

• An enhanced customer-experience through a well maintained space • A comfortable and healthy environment• A consistent look & feel while at your facility

III- Our Services

24/7

Full maintenance solution

Plumbing VentilationAirConditioning

Electrical

24/7/365Service

ReactiveMaintenance

ScheduledMaintenance

Civil Compliance

All the services you need

Available when you need them

A) Quarterly Preventive maintenance to decrease probability of failures:Regular Servicing of HVAC Equipment, including: Air conditioning system (including Chilled Water and Freon Pipes), Chillers, Fresh Air Handling Units (FAHU), Heat Recovery Units (HRU), Ecology Units, extraction systems, Hoods and ducts etc.

Air Conditioning & Ventilation

Preventive and Reactive Maintenance (24h/7days):• Lighting system check up and replacement• Electrical power repairs (DB trippings, power supplies etc.)• Supply and repair of electrical parts (sockets, switches, transformers, plugs etc.) • Sign Boards, digital displays and exterior lighting repairs

Electrical

24 7HOURSSERVICE

24 7HOURSSERVICE

B) 24h/ 7days Repair for any failure:• Compressors, fans, belts and other parts repairs and replacement• Gas recharge, Water leaks, Insulation works, drain pipes• Ducting system repair and Maintenance• Chilled water pipes and freon lines repair• New HVAC systems supply and installation

Preventive and Reactive Maintenance (24h/7days):• Parts check up and replacement• Repair of plumbing systems (controllers, water pumps, water heaters etc)• Sanitaryware maintenance (Toilet and Kitchen sanitary repairs)• Repair of water leaks, waterproofing and pipeworks• Regular drain jetting, flushing, and unclogging pipes

Plumbing

24 7HOURSSERVICE

• Fire Alarm Sytem Maintenance (Fire Alarm Panels, smoke and heat detectors, Emergency Lighting) • Fire Supression System Maintenance (Sprinklers, extinguishers, blankets)• Gas System Maintenance• Security and Access Control Maintenance

Others Maintenance services

Civil• Carpentry repairs• Flooring repairs and replacement• Gypsum and ceiling repairs and replacement • Paint and wall paper retouch• Other minor civil repairs (Glass, Glazing, Doors, Locks, handles, shelves, hinges etc.)

24 7HOURSSERVICE

Commercial

IV- Our Customers

Facility & Property Managers

Restaurant Chains

Corporate Offices/ Centers

Retails

Large Boutiques & shopping centers

Residential• Villas• Apartments

V- Service Delivery We deliver our service in 2 phases:

Phase I:We put your facility back to its original state by resolving all pending maintenance snags.

Phase II:Regular preventive maintenance and 24h/7days on-call maintenance.

Period for repairing allpending snags

Phase IRegular Preventive Maintenance.24h/ 7days on-call maintenance

Phase II

VI- Process Description

Customer Call(Call Center)

Toll Free No. 800-HATCH

1 2 3

Visit & SiteInspection

Quote & Validation

Schedule MissionExecution

Work OrderSite InspectionReport

ServiceCompletion Report

VII- Monthly ReportingOur customers will receive a Monthly Report, generated by our CMMS (Computer Maintenance Management Software).

The report allows our clients to keep track of their maintenance spendings, works and activities in each of their branches.

Reporting Summary: 1) Maintenance in each facility

Branch, Adresse

Branch 1, Dubai MallBranch 2, JBRBranch 3, City WalkBranch 4, BarchaBranch 5, DeiraTOTAL Maintenance Hrs

4 days3 days5 days3 days2 days19 Working Days

3,0002,0006,0001,0004,000AED 16,000

Maintenance Hours Cost of Parts Used(AED)

6

5

4

3

2

1

0Branch 1

Dubai MallBranch 2

JBRBranch 3City Walk

Branch 4Barcha

Branch 5Deira

Number of maintenance days in each facility# of days

2) Service Report: describing each Activity:

A Service Report is issued by out team and signed by the client every time Technicians complete a Work Order. A summary of all service reports is monthly submitted to clients.

Work Attended

Signage LEDreplacement

AC compressorrepair

Painting Retouch

Tiles Replacement

Regular ACServicing

TOTALMaintenance Hrs

Time spenton site

6 hours

4 hours

2 hours

5 hours

8 hours

25 hours

Picture Before Picture After Number ofTechnicians

1708 Prism Tower, Business Bay, Dubai, UAE

CALL CENTER: 800 428 24 (HATCH)

www.hatchdesign.co

Fax: +971 4 4310971 P.O.Box: 121550 Dubai