Information

HAVER & BOECKER

HAVER SERVICEPacking Technology

Ten-Stars Service Concept

2

HAVER & BOECKER is a life cycle problem solver throughout the entire value-adding chain.

Pre

-Sales-Consulting Life-Cycle-ConsultingConcept consulting

Financial consulting

Product and lab training

Customer-contracted research

Spare parts supply

Service & maintenance

Commissioning

Production & logistics

optimisation

Customer training

e-Services

FullService

FullService

With our Ten-Stars serviceconcept we underscore and live by a modern andsustainable service philosophy.

With service packagesfrom our Pre-Sales andLife Cycle Consulting weoffer interested businessesand customers servicesthroughout the entirevalue-adding chain.

Beginning with plant concept advising using thesystematic definition ofrequirements with a com-plete customer-specificplan, and on throughsmooth plant start-up, production and logisticsoptimisation, we havedeveloped a customer and

plant specific package of services for each lifecycle phase.

This makes us a leadingglobal problem solver.

For our customers we arean objective and reliablepartner who assures ourproducts have optimumproductivity and efficiency by using themost up-to-date tech-nology, logistics and professional approaches.

Plant start-ups and spareparts supply are managedby highly skilled techni-cal personnel. Serviceand maintenance workcan be called up usingclearly formulated service

contracts. Effectivelystructured training modules can be bookedeither on-site at the customer, at externaltraining facilities or atthe HAVER Academy inOelde, Germany. Personsparticipating in trainingmodules receive specialcertificates that distin-guish between operating,maintenance and super-visory personnel.

Our full service includese-Services and the use ofmodern media techno-logy for optimising infor-mation flow with thecustomer. Existing plantsare analysed and opti-mised as a whole withregards to production and

logistical aspects by high-ly qualified service per-sonnel using a standard-ised procedure.

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LIFE CYCLE CONSULTING

Plant start-up . . . . . . . . . . . . . . . . . . . 4

Service and maintenance . . . . . . . . . 5 - 7

Spare parts supply . . . . . . . . . . . . . . 8

e-Services . . . . . . . . . . . . . . . . . . . . . 9

Production & logistics optimisation . 10

Costumer training . . . . . . . . . . . . . . . 11

PRE SALES CONSULTING

Customer-contracted research . . . . . 12

Product and lab training . . . . . . . . . . 13

Concept and . . . . . . . . . . . . . . . . . . . Financial consulting . . . . . . . . . . . . . 14

HAVER SERVICE worldwide . . . . . 15

Plant start-up Service and maintenance

Spare parts supply

Production optimisation

e-Services

Customer training

Customer-contracted research

Concept consulting

Financial consulting

Product and lab training

HotlineService: +49 2522 30-371Spare parts: +49 2522 30-8888

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Plant start-up

InstallationThe optimum function ofa newly delivered plantrequires professional andmeticulous installationand start-up. With ourhighly skilled and experi-enced employees we takeover installation and start-up. That’s how a trouble-free operation is reached.The delivered plant andequipment fulfil yourrequirements to your fullsatisfaction. As an alter-native to installation, wecan also offer installationsupervision that is con-cluded by plant start-up.And because we knowour equipment like noone else does, the instal-lation of your HAVERmachines and equipmentby our personnel savesyou time and money.

Plant start-up After a proper installa-tion, start-up is performedby our highly qualifiedand experienced person-nel. The optimum adjust-

and for supplying plantsand equipment withexplosion protectionapproval.

CalibrationWhen required by law,our personnel also pro-vide calibration planningand they can accompanyyou during official cali-bration work.

Training and instructionAs a rule successful plantand equipment start-uptakes place together withthe training of your oper-ating and maintenancepersonnel.

WarrantyWhenever HAVER per-forms installation andstart-up work, you auto-matically receive a fullwarranty that allows youto start production with-out having worries onyour mind.

Large-scale cement plant construction in Nigeria

Technical service – in action worldwide

ment of machines andplant with respect to indi-vidual product propertiesin conjunction with thepackaging material is aprerequisite for smooth,continuous high-perform-ance operation. This isbacked up by conductingperformance tests.Integrating our machineswith overriding and down-stream control systems is

often part of the start-upwork.

CE marking and explosion protection We offer in-depth knowl-edge regarding CE mark-ing and explosion protec-tion. We are your partnerwhen it comes to drawingup a CE declaration ofconformity and explosionprotection documentation

Service and maintenance

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Service 24/7The decision to order aHAVER machine or plantmeans integrating a highquality, innovative prod-uct with your existingproduction process. Tobenefit from this over thelong-term, regular inspec-tions and maintenancework assures sustainedoperation, minimiseddowntime and reducedoperating costs.

You can reach our emer-gency service team roundthe clock. The 24-hourhotline of our TKDCustomer ServiceDepartment is manned byqualified electronics spe-cialists who can bereached worldwide 24hours a day, 365 days ayear at the telephone no.:+49 2522 30371.

The service range of ourTKD customer serviceincludes:Telephone support:Malfunction causes areanalysed and remedialsteps are presented.

Teleservice:The personnel of ourTKD customer servicecan dial into the machinedirectly via modem andcarry out in-depth analy-

Skilled and experienced service personnel

A detailed service package

ses. By using this remotediagnosis, operating problems can be uncov-ered and removed, ordefective parts can beidentified.

In the event a malfunc-tion cannot be removedby the TKD service per-sonnel, then a local serv-iceman is dispatched toyour site, or necessaryspare parts are quicklysent out.

These contracts offerindividual possibilities forputting together a flexibleservice package, whichcan also include variousbilling structures.

If the needed specialist isnot available at our hotline,then your call is returnedas urgently as possible.

Maintenance contractsPerforming preventivemaintenance on a regularbasis boosts operating timeand availability. Systematic machineinspections using compre-hensive, individualisedchecklists together withsimultaneous training ofyour operating personnelincrease operator compe-tence. Timely adjustmentof process steps, earlydetection of weaknessesand the replacement ofworn parts reduce youroperating costs. Our rangeof maintenance servicesare clearly outlined inthree different standardcontracts to select from:Classic, Comfort andPremium, and in a separateSafety Check contract.

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Service and maintenance

Calibration and automatic weigh-ing scalesYour customers expect your deliv-ered products to be accuratelyweighed. In many countries periodiccalibration is a legal requirement.

Weighing scales used for officialand legal transportation, medicineand environment are subject to thelegal requirements of calibration.

Compliance to legal requirements ismonitored by authorities.

Within the framework of our PREMIUM service contract, weoffer a complete service package for preparing and accompanying calibration by the authorities.

In the calibration preparation phasewe optimise your machines for theexamination date. On the examina-tion date, we will accompany youduring the official calibration to provide expert knowledge andsupport.

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Hazard assessment of a machine

Examples of damaged and manipulated mechanical and electrical components

Repeat examinationswithin the scope ofplant safety ordinances

Every employer isresponsible for the hazardassessment of equipmentand machines they use inaccordance with plantsafety ordinances!

The HAVER SafetyCheck includes:• recommendations on

hazard assessment• inspection of work

implements• generating and archiv-

ing documentation• determining the perti-

nent fields

The inspections must beconducted by authorisedpersons. Play it safe, andallow our specialists todo it for you.

What’s important forimplementation in yourplant?• legal groundwork and

regulations• mechanical components• explosion hazard zones• safety equipment• training and instruction• inspection of work

implements

Additional services weoffer for plant operatorsand supervisors:• training• consulting• explosion protection

document

Urgency assessment Outline protective measures

Hazard assessment (actual conditions)

Determining pertinent fields

Inspections Is the machine safe?

Continue risk reduction

Risk analysis

NO

YESDocumenting

the assessment

HAVER

HAVER

Determined hazard:Emergency OFF button- mechanically defective

Protective measure:- replace emergency OFF button

HAVER

HAVER

Determined hazard:Maintenance platform protective fence- the protective fence is not fastened- the protective fence no longer conforms

to DIN EN 292

Protective measure:- properly fasten the protective fence

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Spare parts supply

Our centralised logistics centre with 10,000 stock positions assures short delivery times

Original components assure long operating lifetimes

Manufacturer-approved spare parts yield significant production advantages

We produce original spare parts,manufactured according to HAVERengineering drawings and usingonly HAVER specified andapproved materials. This is the onlytrue way to expect maximum performance and long operatinglifetimes. We offer:• long term warranties for spare

parts deliveries, also for oldermachine generations, with a func-tional warranty,

• high level of parts availabilityfrom stock, 75% of all necessaryspare parts,

• 24 hour service, guaranteed shortdowntimes.

Original spare parts deliveries:+49 2522 30-8888

Rapid and reliable delivery

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e-Services

eService 24/7, 365 days a year

Remote maintenanceworldwide:• live image transmission

via ISDN connection,• customer-made videos

and transmission toHAVER via modem,ISDN or e-mail.

e-BusinessUsing up-to-date soft-ware, customers nowhave the possibility toorder spare parts online.

Customers receive spareparts documentation on a CD ROM based on special software.

All our machine compo-nents are electronicallyprepared to allow graphicspare part identificationwith immediate cross-re-ferencing and completionof a spare parts inquiry or order form.

Firewall / Router

Analog modem

ISDN modem

Customer firewall / routerVPN Server

HAVER ISDN telemodem router

HAVER analog telemodem router

HAVER machine network

SPS

touch panel

MEC III

webcam

Teleservice PC

HAVER Firewall / Router

PC

Customer network

Internet

ISDN telephone network

Analog telephone network

Tele-ServiceWe can now check on-site program andprocess errors in the control system viamodem by usingmachines and completeplants that are equippedwith state-of-the art technology. This allowsus to find sources oferrors in the shortest possible time and to carry out resets orparameter changes online.

HAVER & BOECKER, Oelde Customer, worldwide

Ordering spare parts using Docware

Our customers benefit fromthe expertise of our servicetechnicians who solve allproblems involved in:• modernisation• re-start-ups• expansion• performance optimisation• reduction of downtime

Providing the results in atransparent format and pre-senting a catalogue of sug-gested steps for optimisingyour plant rounds out ourrange of customer services.

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Production and logistics optimisation

Before: mechanical weighing scale After: modern, programmable electronic weighing system

Our package offers therequired service for eachmachine life cycle stage.From start-up, throughoperation and includingpossible conversions, we

offer a standardised proce-dure for achieving uniformplant optimisation.

By using a systematicoptimisation approach, we

generate a catalogue ofconcrete steps for plantoptimisation:

• production process• packing results

• product properties• maintenance conditions• productivity and• qualification status

Life cycle

1 2 3 4 5 6 t

1 Design phase

2 Start-up

3 Start-up phase

4 Production phase

5 Retrofit phase

6 Recycling phase

Retrofit

Plant analysis

Optimisation / efficiency improvement

approach

options

operating advantage

Service range Customer benefit

overhaul

technical use

output

Productivity

Training calendar Efficient customer training has tobe planned and properly executed.Our training calendar is publishedtwice a year and sent to our custo-mers. Independent of the traininglocation – either at your site or atthe HAVER Academy in Germany– we offer special training materialfor operators, maintenance andrepair personnel, and for managersin all company areas.

Organisation of training We have all the necessary trainingfacilities available for our customersat our HAVER Academy.

This institution is responsible forthe organisational development ofall training measures, coordinatesall internal and external speakers,organises the training facilities,equips them with modern conferen-cing equipment for up to 20 partici-pants and keeps the training docu-mentation up to date. This assuresan excellent environment for trai-ning and learning.

By offering an interesting overallprogram, seminars lasting severaldays and shorter training modulesare set up to be highly motivatingevents. Events with large numbersof participants take place at theCarl-Haver-Forum, which is idealfor presentations, speeches, lecturesand group discussions with up to150 persons.

Programm

an active part of HAVER & BOECKER

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Customer employee training and instruction

Training catalogue Training contents are group-targetedand presented within the scope ofour training catalogue. On one handthis includes the needed basic andexpert knowledge for machine andplant operating personnel and, onthe other hand, fundamentalknowledge on the functional possi-bilities of our highly innovativeproduct range for management per-sonnel.

The rhetorical and didactic presen-tation of the material is enhancedusing methods that deliver optimumlearning effects. This means we usestate-of-the-art media equipmentand well structured training docu-mentation. Successful training isconcluded and documented by afinal examination and the award ofour Ten-Stars Service Certificate.

Customer-contracted research

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Which packer for whichproduct?

To answer this question,we carry out tests underalmost real-life conditionsat our Research &Development Center.

In doing so, we gain in-depth knowledge aboutreal-life operating condi-tions. We document theinteraction between pack-ing machine, packagingmaterial and the filledproduct, and then we for-mulate recommendationsbased on the results.

We provide economicalsolutions for handlingloose, bulk materials inthe building materials,food, chemical and phar-maceutical industries.

HAVER Hot Tack Tester for checkingthe strength of welded seams

A drop test for checking rupture-resistance of welded seams

The HAVER packing triangle

product

valve bags packing machine

Product and laboratory training

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HAVER CPA, photo-optic analysis of grain size and shape

HAVER Trickle Tester determines the falling speed and a granular material’s

ability to trickle

HAVER sieve analysis machines with 3-dimensional screening motion and

automatic amplitude adjustment

The HAVER Airflow Tester determines a bag’s ability

to let air escape

HAVER BIG GURLY measures air permeability and evaluates

the bag’s material characteristics

HAVER air escape measuring equipmentinvestigates the air absorption and air re-

lease properties of a powder-type materials

Our years of experience in packingvarious materials have led us todevelop necessary measuring andtest equipment. This equipment isnow available for purchase by ourcustomers as peripherals wheneverthey buy machines or a plant. Wealso offer laboratory training mod-ules to customer employees toshow them how to use the testequipment. Our wide product rangeof test equipment includes:

• HAVER Big Gurly(air permeability/assessment ofbag materials)

• HAVER air escape measuringequipment

• HAVER Trickle Tester(loose granular material’s abilityto trickle)

• HAVER sieve analysis machines• HAVER Airflow Tester

(air escape capability of bags)• HAVER CPA (grain size and

shape analysis)

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Concept consulting and financing

Concept consultingIn concept consulting wehave been offering ourproblem solving expertiseto interested companiesand customers to generatea plant and logistics sys-tem before the decision ismade to invest in futuresystematic plant planning,expansion or upgrade.Intensive cooperationleads to a targeted designthat is accompanied by along-term investmentplan that keeps thephased economic expan-sion of facilities at thecentre of focus whilekeeping financial optionsin mind.

Financial consultingIn close cooperation with innovative leasingcompanies, we view theprocurement of neededinvestment capital onbehalf of our customersas another part of ourrange of customer services. We assure thatinvestments made overour entire product rangein the national and inter-national markets are carried out smoothly.

Plants and single machines of the

HAVER & BOECKER product range

“Customised solutions”

Potential leasing product

a buyout)

Export financing through a bank in connection with loan insurance from Euler Hermes

VA Plus / VA+

TA Plus / TA +

VAoO / without option

FMV / Fair Market Value

HAVER SERVICE worldwide

Europe America/Australia/Africa Asia

• HAVER & BOECKEROelde/Germanywww.haverboecker.com

• HAVER FRANCEAchères/Francewww.haverfrance.fr

• HAVER & BOECKER IBERICABarcelona/Spainhbi@haverboecker.com

• HAVER TRADINGWroclaw/Polandhtr@haverboecker.com

• HAVER RUSSIAMoscow/Russiawww.haverrussia.ru

• HAVER FILLING SYSTEMS Conyers, Georgia/USAwww.haverusa.com

• W.S.TYLERSt. Catharines, Ontario/Canadawww.wstyler.on.ca

• HAVER & BOECKER Lat.Monte Mor/Brazilwww.haverbrasil.com.br

• BEUMER AustraliaSydney/Australiabeumer@australia.beumer.com

• BME Packaging C. C.Sandton/South Africabme@bmepkg.co.za

• EURL Abderrahmane Ould-AliOran/Algeriahb_dz65@yahoo.fr

• HAVER IBAU SHENZHENShenzhen/Chinawww.haveribau.cn

• HAVER FILLING TECHNOLOGYPeking/Chinainfo@hft-beijing.cn

• HAVER IBAU INDIAKhandiwada, Baroda/Indiawww.haveribauindia.com

• ANTECHHanoi/Vietnamwww.antech.vn

• RIECKERMANN INDONESIAJakarta/Indonesiabtr@rieckermann.de

• MEHR MACHINE Co.Tehran/Iranmail@mehr-machine.com

• HAVER MIDDLE EASTRas Al Khaimah/UAEwww.havermiddleeast.com

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HAVER & BOECKERP.O. Box 33 20 • 59282 OELDE, GermanyPhone: +49 2522 30-0 • Telefax: +49 2522 30-403E-mail: mf@haverboecker.com • www.haverboecker.com

Choose the Original -Choose Success!

THE ORIGINALS

MADE BY THE HAVER GROUP

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I BAU HAMBURG FRONTLINE®

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Drum Filler

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