INSIDE

Executive Summary for the Year 2013

t HIC, our goal is to bring government services to the people. Our proven ability to deliver effective and

efficient solutions for each agency and our famil-iarity with Hawaii government needs are major competitive strengths, differentiating HIC from other outsource options for Hawaii state and county government.

In 2013, we received 12 local and national awards, including two Digital Government Achievement awards from the Center for Digital Government, for the Hawaii Electronic Marriage and Civil Union System and one for the Commercial Fishing License Services, developed for the Division of Aquatic Resources.

HIC processed more than $1.6 billion in payments for our partners and launched 21 new services. These included a revolutionary new eProcurement system (HIePRO) and Modernized eFiling (MeF), which enables individual income tax filing for tax preparers nationwide. We also upgraded or rewrote 22 applications during this period and launched six new WordPress websites.

HAwAII INterACtIVe repOrt 2013

Reimagining Hawaii.gov .... 3

Positive Government Experiences ....................... 5

Major Application Upgrades .......................... 6

Mobile App Development: A Year of Firsts

n 2013, HIC went from creating the State of Hawaii’s first native mobile application,

EV Stations Hawaii, to producing high-quality native applications for our state partners. Over the course of the year, HIC developed 10 mobile applications, six responsive applications, and four native mobile applications for iOS and Android mobile operating systems.

HIC-developed applications, such as Hawaii Sex Offender Search, provide invalu-able resources to Hawaii residents. Hawaii Attorney General David M. Louie praised this new convenience, stating, “I am excited that the Office of Information Management and Technology (OIMT) could collaborate with the Hawaii Criminal Justice Data Center and HIC on the new mobile app. We have taken what

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Russell Castagnaro

General Manager

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2 | HAWAII INTERACTIVE REPORT 2013

was an already great public service directly to mobile device users, where they are most likely to use it.“

In July, HIC received the Best Energy Mobile Application Award for EV Stations Hawaii from the Mobile Web Marketing Awards. Built in collaboration with the Hawaii Department of Business, Economic Development & Tourism, it helps drivers locate publicly available electric vehicle charging stations statewide.

Additionally, HIC worked in collaboration with the Department of Land and Natural Resources to build the first government mobile game, Reef Defender. In the game, users play first-person as a shark in a Hawaiian reef working to flip garbage out of the water. The game aims to promote awareness of pollution and how it can affect the aquatic life in Hawaii’s waters.

To meet the demand for high-quality mobile applications, HIC formed a mobile development team, developed standardized procedures, founded development and design standards, and implemented development and analytic tools. Now HIC can quickly and efficiently develop and submit applications to mobile application stores. n

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Volunteering

HIC is incredibly proud of our volunteer program.

Since its inception in 2012, we have participated in 26 events ranging from beach cleanups to athletic events, growing mustaches, recycling shoes, clearing trails, cleaning fishponds, and more. We’ve adopted families during the holidays, held coin drives for the SPCA, and even used the proceeds from our office can recycling to adopt two amazing tuberculosis-sniffing, land mine-detecting rats in Africa!

The key to success is variety. The more kinds of events you can offer, the more you can eliminate obstacles or excuses from participation. By scheduling a large variety of activities, we have achieved a 100 percent participation rate, a rate of which we are incredibly proud.

Why does this matter? Volunteering takes us outside of our comfort zone, giving us an opportunity to work with new challenges, people, politics, and interpersonal dynamics. It makes us better people, which makes us better employees. It gives our team a chance to feel a sense of pride and satisfac-tion, which leads to happier and more productive workers. It leads to expanded perspective and a discovery of new talents, and evens the playing field between all the levels of the organiza-tional chart as well as helping us keep our familylike company culture.

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Reimagining Hawaii.gov

The redesign of Hawaii.gov was launched on April 27, 2013. Designed for mobile and built for

touch, speech, and accessibility for all users, Hawaii.gov showcases the very best in Web design thinking. The site allows the public and businesses to reimagine how they interact with Hawaii government.

During the redesign effort, we recognized that mobile devices continue to grow in popularity. Experts predict that by 2015, the percentages of mobile device users and desktop machine users will be equal. As such, our Web interface design must accom-modate interactions that users expect. The new portal allows access to content by

swiping, touching, or clicking, and larger touch-sensitive zones on the screen make navigation easier. Search results, lever-aging search.usa.gov, are presented in easily navigable pages and modal windows make accessing more detailed information simple. Results are preprogrammed to include the most popular search terms, and a predictive search prepopulates common search terms based on the first few characters typed.

The new Hawaii.gov is “stynamic” (static+dynamic) and quick load times

provide the richest user exper- ience possible. Hawaii.gov lever-ages text, SQL, JSON, RSS, and Atom data sources for dynamic content, and we used Mark-down, a lightweight markup

language, for static content. Liquid Templates combine the dynamic and static data sources. We employ Jenkins, an open source continuous integration tool, to regenerate the site’s HTML with updated data feeds every hour or on demand. Other building tools include: ZURB’s Foundation

2013 Awards

New Applications and Services Launched

was a very big year for the portal as we launched

more systems than ever before. The three applications that were largest in scope were Modernized eFiling, eTraffic, and HIePRO although the new Notary Registry, Elevator Inspection, and my.hawaii.gov have also been very well-received. Here is a list of all the Mission Applications launched in 2013:

modernized electronic tax

Filing System | tax – Allows approved tax transmitters to submit tax filings elec-tronically via the Modernized Electronic Filing System.

etraffic | Judiciary – Online payment of traffic or parking infractions.

HIeprO | dAGS – eProcurement system that promotes open competition and transparency when purchasing goods, services, and construction.

Notary registration System | AG –

Online Notary Application system for both the public and state administration.

elevator Inspection and permitting

System | dLIr - HIOSH – Allows elevator installation applications to be submitted online along with payment.

Film permit Application | Hawaii

Film Office – Online film permit appli-cation system for established entities to apply for film permits for State of Hawaii locations.

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2013

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Cost SavingsDepartment of Commerce and Consumer Affairs

BREGAvoided costs totaled more than $508,000 by the end of Q3 of 2013. Avoided costs include printing, postage, and data entry costs. No IT-related costs are considered.

PVLRelying on online transactions, savings are achieved through saved postage and printing of renewal application forms and data entry required from paper renewals. Based on the number of online renewal transactions since 2001, it is esti-mated that PVL has saved more than $1.3 million due to the online renewal program.

Insurance (INS)

Online transactions achieved savings by reducing postage and printing of renewal application forms, data entry required from paper renewals, and continuing education course and attendee submissions. Based on the number of online renewal transac-tions since 2004, it is estimated that INS has saved more than $240,000 through the online services.

Department of Land and Natural Resources (DNLR)

Permitting and LicensingThe avoided cost for DLNR is estimated to reach $200,000 by the end of 2013. The avoided cost includes all licenses and permits issued through the eHawaii.gov program and only considers data entry time.

BreG Avoided Costs vs. time pVL Avoided Costs Over time

Insurance division Avoided Costs dLNr Avoided Costs

HAWAII INTERACTIVE REPORT 2013 | 5

Positive Government Experiences Working Toward a Common Goal

t NIC, we are passionate about making government more accessible to everyone. It is our sole focus, our purpose, and the simple reason for our

existence. We share that common goal with you – our partners – and we are deeply invested in working with you to make each and every eGovernment interac-tion a positive one.

Whether it is renewing a license, applying for a permit, filing court documents, finding important emergency information, or any other application taken from our robust library of 9,700 online services and 150+ mobile applications, you can trust us to bridge the gap between your needs and the needs of the citizens and businesses you serve.

One CommunityMore than two decades ago, NIC pioneered the eGovernment industry by

revolutionizing the way people do business with all levels of government. The paper-intensive, wait-in-line ways of the past evolved into secure, click-of-a-button, swipe-of-a-screen interactions. Today, NIC works with more than 3,500 federal, state, and local government partners, giving you access to share ideas across the NIC family, learn best practices, and deploy new services quickly by starting with foundational code deployed elsewhere by NIC partners.

United Shield Against Cybersecurity AttacksWhen it comes to security, the job of protecting sensitive information is in the hands

of our partnership. We are both only successful when citizens and businesses feel secure about sharing information. Together, we form the shield to help do all that we can to protect against cybersecurity breaches that can damage credibility, reputation, and consumer confidence for everyone involved.

Your Responsive Partner

We hear you. In this day and age, it is extremely important for government to be engaged with the people they serve, and use technology to facilitate efficient and secure interactions. Being a part of the NIC community allows us to serve as your research and development shop as we continue to adapt the latest technology and create new solutions to improve government interactions. As technology evolves, our focus will remain on delivering you the latest innovation.

There is the saying, “It takes a village.” At NIC we believe the very best in eGov-ernment services require a community. Working together is key when it comes to staying true to our shared passion of making government more accessible to citi-zens and businesses. Count on NIC to bring convenience, efficiency, security, and innovation to you and your constituents in every single service we bring online. Then people can focus on what they love to do and follow their own passion in life, whether it is growing their business, or simply spending time with their families. Together, we make it happen.

A ugh Jones, supervising deputy attorney general, Tax and Charities Division, had

this to say about HIC’s new Hawaii Char-ity Finder application. “Hawaii Information Consortium (HIC) has been a great partner and instrumental in allowing the Tax & Chari-ties Division to allow the public and donors to

search for and review financial and operational data on more than 2,800 registered charitable organiza-

tions soliciting contributions in the State of Hawaii. HIC has even developed a smart-phone app, ‘Hawaii Charity Finder,’ that allows donors to make better informed charitable giving decisions using their smart-phones. The charity registration data allows donors to determine not only what charitable organizations seek their monetary support, but also how efficient those organizations are in using donor financial support. HIC’s charity registry provides public access to a wealth of information about each registered charity, including amounts spent on program services, management and overhead, and fundrais-ing. The system also provides access to each registered charity’s IRS Form 990/990EZ. HIC is currently developing an Internet-based registration system for professional solicitors, such as telemarketers and direct mailing firms, that seek charitable contributions from the public. This additional tool will allow donors to easily determine how much of their dona-tion actually benefits the charity to which the donor is giving. The online systems provide a wealth of information to donors, the public, state regulators, and to charities themselves.” n

Hawaii Charity FinderH

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Major Application Upgradese rewrote a few of our old systems from scratch, including the AOUO Condo Association system, Tax Refund Search, Tax License

Search, and PVL License Search, and are in the middle of a long process to completely upgrade LandLink and replace LandShark. n

SerVICe AGeNCy deSCrIptION OF UpdAte UrL LAUNCH dAte

Harbor Hui DLNR - DOBOR Added a method to accept online payments. dobor.ehawaii.gov/harborhui/welcome.html 01/01/13

eFile TAX Annual updates to all forms and fields. dotax.ehawaii.gov/efile/user 01/02/13

CSEA Account Information System

AG Implemented method for CSEA billing statements to be viewable by users. csea.ehawaii.gov 03/04/13

AOUO Condo Association Biennial Registration

DCCA - REB Did a rewrite of app (from perl) and implemented a new responsive design. aouo.ehawaii.gov 04/01/13

CMLS License Renewal w/ CRVS check

DLNRModified the app to refuse renewal when license status is suspended or there are fishing report violation cases in DLNR/CRVS with status = NOT Closed, Decision - Comply, or Paid.

dlnr.ehawaii.gov/cmls-public 04/01/13

HIC Kala Stored Payments HIC Added the ability for users to store a credit card or bank account info for faster

payment processing. kala.ehawaii.gov/mkala 05/07/13

Continuing Education Enhancements

DCCA - REB

Admin:1. Ability to mark licensee’s course record as Makeup.2. Add Author field when editing a course subject and allow search by Author via

subject search.3. Add subject approved date and track subject creation date.4. View assigned providers to subjects.

Public:1. Add Credit Hours field as an option for course search.2. Add Credit Hours column in the download of future courses (PDF).

pvl.ehawaii.gov/rece 05/23/13

Vessel Registration

DLNR - DOBOR

1. Capability for the public to apply for a new vessel registration online2. Registration renewals now allow the user to request a change to their

personal information3. Citizenship status is now a required item.4. A management queue has been added that allows for managing of new

registrations and renewal change requests.

vessel.ehawaii.gov 06/27/13

ERS Calculator Enhancement B&F

Allows user to generate an estimate of their future retirement benefits; this enhancement includes: · Look & feel update with a mobile-first responsive design (to match the

ers.ehawaii.gov UI)· Table update to accommodate the new factors.

ers.ehawaii.gov/resources/calculator/ 08/01/13

eHawaii.gov Ac-count Manage-ment System (Lala)

HIC

Upgrade to our eHawaii.gov Portal Account Management System; changes include:1. Look & feel update with a mobile-first responsive design.2. Security enhancements.3. Single sign-out.4. Search capability improvements.

login.ehawaii.gov 08/05/13

LDAP Account Request Form HIC Upgraded look and feel and now uses a mobile-first responsive design. office.ehawaii.gov/signup 08/12/13

eCrim AG - HCJDC

Fee changes; incorporated subscriber payments for search fee; and incorporated stored payments. ecrim.ehawaii.gov 09/03/13

Tax Refund Search TAX Upgraded app with a mobile/responsive design. tax.ehawaii.gov/hoihoi 10/07/13

Tax License Search TAX Upgraded app with a mobile/responsive design. dotax.ehawaii.gov/tls/app 10/07/13

Notice of Public Sale DCCA Notice of Public Sale on foreclosure properties. mfdr.ehawaii.gov/notices 10/08/13

Narcotics Regis-tration System NED Admin system for the registration system. ned.ehawaii.gov/renewal/admin 10/14/13

Mobile - PVL License Search

DCCA - PVL Upgraded app with a mobile/responsive design. pvl.ehawaii.gov/pvlsearch 11/18/13

Mobile - Insurance License Search

DCCA - INS Upgraded app with a mobile/responsive design. insurance.ehawaii.gov/ils/app 12/30/13

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Application Spotlight: Modernized e-Filing

The IRS’ Modernized e-Filing (MeF) program provides a method for

communicating and processing electronic tax filings and payments for businesses.

MeF represents a huge departure from the old Fed-State back-end system that the IRS and states used for communication. The prior system was a batch process submitting one file daily. MeF is a 24/7 Web service with

two-way communication, extensive filing detail, payments, and attachments. Standards are set by the IRS, the Federation of Tax Administrators (FTA), the Tax Implementa-tion Group for E-Commerce Requirements Standardization (TIGERS), and the National Association of Tax Professionals (NATP).

The Hawaii State Department of Taxation (DOTAX) used the old system to process

electronic personal income taxes, handling more than 300,000 filings in 2008. The system is now no longer supported. DOTAX needed to migrate to MeF for personal income tax filings. However, other returns will also be supported in the future.

The portal (HIC) agreed to develop, host, and maintain an Internet-accessible gateway

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The Rise of WordPressn the fall of 2012, HIC worked with OIMT to develop a new design template in WordPress, an open-source soft-ware product, to establish a consistent look and feel across

all state websites. The goal was to implement the new template on all executive department sites by the start of the January 2013 legis-lative session. We surpassed this goal, and by Jan. 1, 2013, 28 sites were launched and hosted in Hawaii’s Public Cloud.

Prior to the redesign, the Hawaii executive agency sites were neither mobile-friendly nor action-oriented. Most department sites had little if any Hawaiian imagery and few standards for design, structure, or contacts. Division sites were migrated from the State’s CMS servers (more than 25 servers for websites alone) that had little if any version or operating system consistency.

Using WordPress allowed HIC to give the state department and division webmasters the control they desperately wanted without the enormous cost and training associated with a Commercial Enter-prise CMS. The open-source aspects of WP actually made it easier to develop and deploy new templates and enforce accessibility and style requirements regardless of the technical level of the specific webmaster. The consistency that we have been able to achieve across all agencies is a tremendous advantage and something that, in the past, Hawaii’s federated IT infrastructure made nearly impossible.

Use of WP saved Hawaii the hundreds of thousands of dollars that a commercial CMS would have cost. The well-designed WP administration system makes managing the sites incredibly simple, eliminating hundreds of hours of training. HIC estimates the total savings realized by leveraging open-source CMS at about $1.3 million.

Throughout 2013, our partnership with OIMT has expanded. Currently 61 sites use the standardized design, with many more undergoing conversion.

The FutureIn 2014, we will implement the next iteration of the template (2.0).

It includes improved site administration and customizations and one- click updating for all plug-in/theme/version updates, dramatically simplifying the process of maintaining the many state websites.

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201 Merchant Street, Suite 1805Honolulu, HI 96813

(808) 695-4615ehawaii.gov

AwardsAwArd UrL App NAme StAtUS

Digital Government Achievement Award govtech.com/cdg

Electronic Marriage and Civil Union Registration System

Winner – Government-to-Business

Digital Government Achieve-ment Award govtech.com/cdg DLNR Online

Fishing Report

Winner – Government-to-Citizen

Best of the Web Award www.govtech.com Portal Finalist

Davey Award daveyawards.com Portal Winner – Gold

W3 Award w3award.com Portal Winner – Silver

CSS Award cssawards.net Portal Nominee

CSS Design Award cssdesignawards.com/sites/ehawaii-gov/21366 Portal Nominee

NAGW Pinnacle Award nagw.org/pinnacles PortalWinner – State/NGO Category

Community Spirit Award – Pacific Business News bizjournals.com/pacific/nomination/52971 Volunteer Program Finalist

Web Marketing Association Best Mobile Energy App

mobile-webaward.org/mwa/winner.asp?eid=7527 EV Stations Hawaii Winner

Transparency and Accountability: Contractor of the Year

oimt.hawaii.gov/wp-content/uploads/2013/11/2013-Hawaii-Technology-Excellence-Awards-Recipients.FINAL_.pdf

General Winner

Transparency and Accountability: Open Gov

oimt.hawaii.gov/wp-content/uploads/2013/11/2013-Hawaii-Technology-Excellence-Awards-Recipients.FINAL_.pdf

General Winner

service that accepts and validates MeF tax returns from the IRS. The most critical forms for MeF are N-11 and N-15 returns and their attachments. These were being processed by the Joint Electronic Filing (JELF) program, which sunsetted in 2013. Initially, the MeF Viewer was explicitly excluded from the Statement of Work with HIC. In late 2012 it became apparent that DOTAX would not have a viewer solution, so HIC implemented an MeF viewer at no cost to DOTAX.

In 2013, the first filing year when MeF was active, HIC processed 424,728 returns (as of Oct. 31, 2013) and payments totaling more than $2.8 million. MeF supports a much wider array of returns, collects all of the pertinent data associated with the returns, and accepts payments and attach-ments, unlike the limited JELF solution. MeF also validates the returns for business rule and calculation errors before accepting the data. In 2014, DOTAX will realize another large advantage over JELF, when returns for previous tax years will also be accepted by MeF. n

Application Spotlight: Modernized e-Filing| continued from page 7 |

for the framework and various icon fonts from Font Awesome, Fontello, IcoMoon, and Jekyll.

Hawaii.gov is also driven by feeds and a dedicated developer’s page highlights the technology behind the development, including a growing list of application programming interfaces that civic hackers can use to build their own Hawaii.gov. We hope others will build and “slice and dice” the new Hawaii.gov into new ideas, apps, and services. n

Reimagining Hawaii.gov

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