hazard report – whsf0102

DARWIN COC OWPHS MANUAL

DARWIN

CHRISTIAN OUTREACH CENTRE

MINISTRIES


Hazard Report – whsf0102

Hazzard Log – whsf 0103

Risk Assessment Report – whsf 0104

WHS ACTION PLAN – whsf 0105

Workplace Incident Report Form – whsf 0200

Environmental Safety Audit – whs 0106

PRIVACY POLICY


DARWIN CHRISTIAN OUTREACH CENTRE MINISTRIES

Branch: ……………………………………………………………………………………………

Application for Employment

Position: ……………………………………………………………………………………..

Job description: ……………………………………………………………………………………...

……………………………………………………………………………………...

……………………………………………………………………………………...

……………………………………………………………………………………...


Name: …………………………………………..……………………………………………….

Address: ……………………………………………………………..…………………………….

………………………………………………………………………………..………….

Telephone: ……………………………………. Mobile: …..…………………………………….

Email: …………………………………………………. Birthdate: ........./………/………

Are you an Australian citizen: YES NO

Driver’s License: Current YES NO Number: …………………………..

Class of licence: ………………………… State of issue: ……….

Experience in customer service: YES NO

Ability to keep records: YES NO

Other relevant details in relation to the position: ……………………………………………

……………………………………………………………………………………………………………

……………………………………………………………………………………………………………

……………………………………………………………………………………………………………

Do you have any physical disability, medical condition or any other condition which may affect your ability to do the job. If yes, please give details:

………………………………………………………………………………………………………………………………………………………………

………………………………………………………………………………

Name, address and/or telephone numbers of two referees:

1. ……………………………………………………..………………………………………………

Phone: ………………………………………………

2. ………………………………………………………..……………………………………………

Phone: ……………………………………………………

Resume attached: YES NO

DARWIN COC OWPHS MANUALWe are a non-profit charitable organization that helps those in need within our local community and provides humanitarian aid in several third world nations. We have paid employees and voluntary workers to assist us and would ask you to consider the following:

Hours willing to work both paid and voluntary:

Paid hours at award rate: Requirement …….. hours YES NO

Voluntary hours: 5 hrs ……… 10 hrs ……… Other: ……….. hours

Date able to commencement employment: ……../………/………

Are you willing to work Saturdays: YES NO

Are you willing to work Sundays: YES NO

Declaration by Applicant:

I declare:

1. That the answers to the foregoing are to the best of my knowledge true and correct in every way.2. That if my application for employment is successful I will be bound by and will at all times observe

and respect such terms and conditions of my employment and such policies and rules as may from time to time be promulgated, specified or otherwise stipulated by my employer.

3. That I understand that any erroneous or false declaration made by me int his application may results in disciplinary action, or possible dismissal.

…………………………………………………………. ………/………/………

Applicant’s Signature

DARWIN COC OWPHS MANUALGREVANCE POLICY

Darwin Christian Outreach Centre Ministries

COMPLAINTS POLICY

Darwin Christian Outreach Centre Ministries welcomes information and feedback from clients as it enables the quality of services provided to be improved.

All clients should be made aware of their right to complain and should fully understand the complaints procedure.

Clients have a right to complain about the service they are receiving without fear of retribution and can expect complaints to be dealt with promptly.

The co-ordinator should take steps to ensure that clients feel comfortable to continue accessing the service after making a complaint.

Person/s affected by the complaint should be fully informed of all facts and given the opportunity to put their case.

Complaints Procedure

1. Clients are encouraged to raise their complaint with the worker concerned in the first instance.

2. If the client is not satisfied with the outcome, or not happy to discuss the issue with the staff member concerned, they should contact the Co-ordinator, or use an advocate to negotiate on their behalf.

3. If the issue is still not satisfactorily resolved, the client should raise the issue with a member of the management committee.

4. If after approaching the above people, the issue is still not resolved, the client can complaint to ………………….

5. The client should be informed of the outcome of their complaint and asked for their feedback on the complaints procedure.

Confidentiality of Complaints

As far as possible, the fact that a client has lodged a complaint and the details of that complaint, should be kept confidential amongst staff directly concerned with its resolution. The client’s permission should be obtained prior to any information being given to other parties which it may be desirable to involve in order to satisfactorily resolve the complaint

DARWIN COC OWPHS MANUALImportant

If clients are not happy to discuss their complaint with the staff of the service, or if this is not appropriate, they can take their complaint straight to the management committee or advocacy service.

DARWIN COC OWPHS MANUALINDEX

1. ANSWERING THE TELEPHONE Pg.1

1.1 Taking Messages Pg.11.2 Giving the Caller the Public Phone Numbers to contact

residents themselves Pg.11.3 Assisting those who ring in an emergency Pg.11.4 Referring those we are not able to assist Pg.11.5 Calling Out or Intercom Pg.21.6 Cancelling Bookings Pg.2

Telephone Policy Pg.3

Christian Outreach Centre Location Pg.4

2. WELFARE AND SAFETY OF THE RESIDENTS Pg.5

a. Ensure NO alcohol or drugs are brought onto or consumed on the premises Pg.5

2.2 If resident returns inebriated Pg.6

2.3 If resident returns inebriated and causes trouble Pg.6

Alcohol and Drugs Policy Pg.7

Rules Policy Pg.8

2.4 Taxi’s dropping of inebriated persons Pg.9

2.5 Ensure that visitors are not disturbing residents Pg.9

2.6 Ensure all residents are quiet after 10.00pm Pg.9

Gates Policy Pg.10

2.7 Violent Or Unsatisfactory Behaviour Pg.11

Eviction Policy Pg.12

Trespass Policy Pg.12

How to fill out a Trespass Notice pg.13

Payment Policy Pg.14

2.8 Medical Situations Requiring Ambulance Pg.15

2.9 Common Medical Complaints that require Panadol Pg.15

2.10 Common Medical Complaints that require First aid Pg.16

2.11 MGP - Midwives Group Practice Pg.16

Medical Emergency Policy Pg.16

Ambulance Procedure Pg.17

Renal Information Pg.18

DARWIN COC OWPHS MANUALPanadol Policy Pg.18

2.12 Death on site Pg.18

2.13 Fire Evacuation Pg.19

Fire Emergency policy Pg.19

Fire Evacuation Map 8 Crerar Rd. Pg.20

Fire Evacuation Map 10 Crerar Rd. Pg.21

2.14 Management’s role in the event of a Cyclone Pg.22

2.15 Caretaker’s role in the event of a Cyclone Pg.22

Cyclone policy Pg.22

3. RESPONDING TO RESIDENTS COMPLAINTS Pg.23

3.1 Ensure residents requests or grievances are answered, fulfilled or referred to manager on the next available work day Pg.23

Residents Complaints and Grievance Policy Pg.23

4. MAKING BOOKINGS Pg.24

4.1 Resident has already been booked through the administration office Pg.24

4.2 There is No booking and you need you make one - Patient Travel Pg.24

Hostel Intake Form procedure Pg.26

4.3 There is No booking and you need you make one - Hostel Pg.27

Week-end Availability List Pg.28

Booking Policy Pg.29

5. TO SIGN IN AND ROOM ARRIVALS Pg.30

5.1 Signing in Already Booked Clients Pg.305.2 Signing in Clients NOT booked (clients that turn up wanting a room) Pg.315.3 Free Meals Pg.325.4 Residents Rights & Responsibilities Pg.335.5 Key deposit and issuing room keys Pg.33Key Deposit Policy Pg.33

Arrivals Policy Pg.34

Receipts Policy Pg.35


6. DEPARTURES Pg.36

6.1 Resident has come to let you know they are checking out Pg.366.2 Resident is due to leave and has not let you know they have gone by 10am

Pg.366.3 Resident is not available (if they are not there) Pg.37

Check-out Departure Policy Pg.37

Key Deposit Refunds Policy Pg.37

Rent Refunds Policy Pg.37

7. WAKE UP CLIENTS FOR EARLY MORNING BUS/TAXI & BREAKFAST Pg.38

Wake-ups Policy Pg.38

TEPTS Policy Pg.38

8. RESTOCK HARMONY HOUSE KITCHENETTE Pg.39

9. SHIFT CHANGES / HAND OVER Pg.39

9.1 Hand-over from office Pg.39

9.2 Hand-over to next caretaker Pg.40

9.3 Hand-over from previous caretaker Pg. 40

9.4 General Duties Pg.40

9.5 Hand-over to office 8.30 am Pg.41

9.6 Maintenance Needed Pg.41

Caretakers Hand-over and Notes Policy Pg.42

Caretakers tin/float Policy Pg.42

10.Issuing Taxi Vouchers pg 43

Taxi Vouchers Policy Pg.43

Patient Travel Itineraries (How to interpret) Pg.44

Expected Arrivals List Pg.45

Appointments List Pg.45

Kitchen List Pg.46

Buggy Operation Pg.47

DARWIN COC OWPHS MANUALDuty and Responsibility

2. ANSWERING THE TELEPHONE Remember that you are a representative of Christian Outreach Centre so your phone

mannerism is very important. Answer as follows: “Christian Outreach Centre, (your name) Speaking” SMILE Procedures

1.1 Taking Messages a. Write out messagei. Check that the person is staying here on the Bedsheets

ii. Name (whom the message is for) iii. Room number of the person the message is foriv. Person Calling and their numberv. Time of the phone call

vi. Messagevii. Take message to resident

1.2 Giving the Caller the Public Phone Numbers to contact residents themselves

a. Check that the client is here on Bedsheetsb. Check if the client is Main Centre or Harmony House, as this will depend on what number to

give themc. Main Centre (near Kitchen) meal time is best time to catch people – 08) 8947 2784d. Harmony House Number (near 2017) – 08) 8984 3798

1.3 Assisting those who ring in an emergencya. We do not accept people in crisis irrespective of the time of day, night or room

availabilityb. If a person rings outside office hours requesting a food parcel the caretaker cannot give one.

All emergency relief aid is to be co-ordinated through the office between 9am and 12pm. If there is any doubt contact the Hostel Manager.

1.4 Referring those we are not able to assista. If a crisis situation you can give the following referrals;i. Casy House – 89482044 - 15 to 18 years

ii. DAIWS (Darwin Aboriginal and Islander Women’s Shelter) – 8945 2284 (Aboriginal domestic violence)

iii. DAWN House (female domestic violence) – 8945 1388iv. Palmerston Family Crisis – 8932 9155v. Salvation Army – 8981 5994b. If a General Hostel situation you can give the following referrali. Daisy Yarmirr Aboriginal Hostel – 8927 3866

ii. GalawuAboriginal Hostel – 8981 4106iii. Hiway Inn – 8947 0979iv. Silas Roberts AboriginalHostel - 8981 5071


1.5 Calling Out or Intercom

a. To call out i. Press “0”

ii. Followed by the number you wish to calliii. EG. “0” then “89470633”

b. To call intercom (eg. Kitchen, office)i. Type in the appropriate line number

PLEASE NOTE: You cannot put on hold or transfer phone calls from the caretaker’s phone. You will need to take a message and pass it on. Refer to Taking Messages section 1.1 on pg.1

1.6 Cancelling Bookings

a. If Patient Travel rings to cancel a booking Before 3pm on or before day of booking arrival just write on form

and in notes and put back in folder After 3pm on day of expected arrival let them know that it will be a

“No Show” fee (which is 1 night) as they are cancelling after cut off time, and put back in the folder.

b. If hostel - no fee Write a note in the caretaker’s notes and on the form

Reception 221 Ken Office 227 Caretaker 233 Merv Office 224Reception 2 222 Leanne 228 Kitchen 234 Accounts 225Carole 223 Anna 229 Merv House 235 Mark Office 226


Telephone Policy

We do NOT accept Reverse Charge calls at all. We do NOT give out employee’s home numbers; this is a breach of confidentiality! You

can take a message for the employee and get them to ring the caller back (remembering to follow the above procedure) and/OR give the message to the employee if on site OR to the office at hand over.

We do NOT give out names of people staying at the complex to anybody. You can however ask a few questions: are they family, where are they from, what is their (the caller) name and if the story sounds feasible, tell the resident that they called for them if they want to call them back.

There will be instances that names of certain people will NOT be allowed to be given out or any information on them being here given out because of circumstances, you must take note of this.

No-one is to go into the caretakers house to make phone calls (or for any other reason), this can be done down at the office, no matter what time it is needed. Eg. If police ring for someone, you need to take their name and number, go find person and take them to the office to call back while you supervise. Give them some personal space though.

No personal phone calls are to be made without permission from management.

Do NOT give out caretakers Mobile Number; ALWAYS give the main number 08) 8947 0633. No-one will answer the mobile number during office hours.

The main number is always diverted to the caretakers mobile. Always have mobile on you!!

Keep mobile calls to a minimum. If you need to make phone calls use the land line in the caretaker’s house / van or the office. Emergencies are no problem. Eg. staying on the phone to ambulance.

Discourage calling taxis for everyone or get 50cents for the call (Ifthey have 50cents, they can make the call themselves on the public phones).You can change notes for the phone call, provided that it is not a $50 note. If you need to call a taxi, use the land line phones; do not use the mobile phone.


ABC

CHILDCARE

Bus Stop

Traffic Lights

To City

BERRIMAH

OUTREACHRISTIAN

CENTRE

WINNELLIE

Stuart Highway

Amy Johnson Drive

Kalymnos Drive

McMillansKARAMA

Berrimah

Stuart

Highwa

Vanderlin Drive

Boulter Road

Crerar Moray Street

To Airport To City

To Palmerston

Mobil

Agostini

RoadTruck City

Airport Runway

Batten Road

Resthaven

Funeral

Coonawarra

WOW

Marrara

Christian

Chinese

Timorese

CAAAPS

RSPCA

Secrett

Road

Yilli

Rreun

CSIRO

Berrimah

Police CentreVanderlin

To Casuarina

CHRISTIAN OUTREACH CENTRE LOCATION


3. WELFARE AND SAFETY OF THE RESIDENTSProcedures

2.1 Ensure NO alcohol or drugs are brought onto or consumed on the premises

a. Do a bed check for each room – do every night (Bed checks are to establish who is staying in each room and if there are any extras, this is very important)

i. Mark on bed sheets, (in the information section), on each room who is here, not here and where they are if not here. Eg. Hosp - if they are in Hospital, Gone Home - if they have gone home.

To do bed checks, you need to establish who is staying in this room and if there are any extras and if so; where did they come from? Did they move from another room or are they free loaders?

Knock on door Ask resident “Hi, how are you? What’s your name? Who’s

in this room with you, did they stay last night? Has anyone gone home?” Be casual and kind and engage in conversation.

ii. If you observe what is going on and engage in conversation with the residents, you will find it easier to do this very necessary job

b. Be aware of who is a resident and who is a visitor i. Ensure there are no “free loaders for the night”

ii. This might mean reminding visitors that they need to be gone by 8.30pm

iii. Do another check at 9.00pm to make sure they are gonec. Be aware of who is coming through gated. Be aware of people outside the gate/fencee. Gates to be closed and locked at 11.00pm (see Gates Policy pg.10)

i. Wire gates near red and yellow shop to be shut at 7pm every night f. If alcohol or drugs are found and you know for sure whose it is or they are

caught with it:i. Alcohol - you MUST dispose of it in front of person and evict

person (see Eviction Policy pg.12 and Drugs and alcohol Policy pg.7)

Ask them to leave and tell them why (because they have alcohol on property) and remind them of the rules (there is no alcohol allowed on the premises)

If they become aggressive and do not leave when asked - Call police immediately. You will need to give the following information:

1. Ring 131444 if non-emergency situation2. Police3. Darwin Northern Territory4. Christian Outreach Centre (10 or 8 Crerar Road,

Berrimah)5. Explain Situation6. Your Name

HOSP.

Gone hm.

DARWIN COC OWPHS MANUAL Contact Hostel Manager if unsure Supervise until Police arrive Write extensive notes in the Caretakers Notes Book ;

including name of person involved and their room number

ii. Drugs – Eviction is warranted (see Eviction Policy pg.12 Drugs and Alcohol Policy pg.7)

Ask them to leave and tell them why (because they have drugs on property) and explain the rules (there is no drugs allowed on the premises)

If they become aggressive and do not leave when asked - Call police immediately

1. Ring 131444 if non-emergency situation2. Police3. Darwin Northern Territory4. Christian Outreach Centre (10 or 8 Crerar Road,

Berrimah)5. Explain Situation6. Your Name

Contact Hotel Manager if unsure Supervise until Police arrive Write extensive notes in the Caretakers Notes Book;

including name of person involved and their room number

2.2 If resident returns inebriated (drunk)

a. Determine the level of drunkenness. If their breath smells of alcohol and the person’s facilities’ are reasonable, encourage them to go to their room to sleep it off.

b. Remind them if the situation was to happen again, they will automatically be evicted there are NO second chances.

c. Remind them also that if they choose to drink, they choose to sleep elsewhere overnight until sober; this includes having to sleep in the long grass.

2.3 If resident returns inebriated and causes trouble

a. Eviction is warranted (see Eviction Policy pg.12)

i. Ask them to leave and tell them why (because they are drunk/ have been drinking) and remind them of the rules (there is disturbing behaviour allowed on the premises)

ii. If they become aggressive and do not leave when asked - Call police immediately

1. Ring 131444 if non-emergency situation2. Police3. Darwin Northern Territory4. Christian Outreach Centre (10 or 8 Crerar Road, Berrimah)5. Explain Situation6. Your Name

iii. Ensure you keep plenty of space between you and the inebriated person in case of an attempted assault

DARWIN COC OWPHS MANUALiv. Do not argue with inebriated persons. An inebriated person will

often talk a lot, accusing you of many things. Do not respond to their ramblings.

v. Contact Hostel Manager if unsurevi. Supervise until Police arrive

vii. Write extensive notes in the Caretakers Notes Book; including name of person involved and their room number

Alcohol and Drugs Policy

If offenders are found to have or be consuming alcohol or drugs on the premises, the caretaker must immediately evict the client. If there is resistance on behalf of the resident, the police are to be called to remove the resident.

If offenders return inebriated, they are to be reminded of the rules and action taken as per situation 2.2 or 2.3 above.

PLEASE NOTE: It is not against the rules to go off site and have a couple of drinks and return to sleep. It becomes a problem when consuming alcohol on site or if a person returns agitated and is unable to walk or engage in conversation in a coherent way.

Rules Policy

EVERYONE must be given the rules. This is the caretakers responsibility to ensure everyone gets the rules – verbally and written.

It is the residents responsibility to follow and respect these rules. If this does not occur eviction is warranted (see Eviction Policy section 2.6).

If they have been here before you can give them a quick reminder of the rules again, particularly about alcohol and drugs, gates closing and where to be waiting for the TEPTS bus. If residents/visitors/staff do not abide by the rules they warrant eviction (See Eviction Policy section 2.6).

1. No alcoholanddrugs allowed on premises, do not come back drunk either you will not be allowed in

2. No Gambling, playing cards for money3. No jumping the fence – you will be evicted if you do so and not allowed back4. The gates close at 11pm, so if you go out make sure that you are back by then,

otherwise you will not be let in5. Any visitors must leave by 8.30pm6. You need to clean up after yourself and keep your room clean and tidy7. Any problems come and see me at the caretaker’s house or van or you can see the

office on next work day8. Harmony House – you will need to come over to the main centre dining area for

meals except for breakfast in which you will have over there, I will show you when we go over

9. Patient travel – remind them they need to be waiting at bus stop NOT in their room, and if they miss their bus they will need to take a taxi, I will show you where to waitwhen we go over. You need to talk to the drivers to make sure you get on the right bus, if for some reason the driver will not let you on the bus see the caretakers or office STRAIGHT AWAY!

DARWIN COC OWPHS MANUALHARMONY HOUSE RULES LEAFLET

MIAN CENTRE RULES LEAFLET

DARWIN COC OWPHS MANUAL The following hostel guidelines set out resident’s rights and responsibilities. It is the

caretaker’s responsibility to make new residents aware of these guidelines upon registration.

a. Resident Rightsi. Upon successful registration and payment of tariff, residents have a right

to: A place to stay Three healthy meals a day plus morning tea and supper A clean room Access to laundry facilities and public phones A safe and comfortable environment that meets the needs of the

residents

Friendly and helpful staffb. Resident Responsibilities

i. Residents are asked to adhere to the following to ensure that all residents have an enjoyable stay:

Pay for accommodation prior to admission Supervise any children in their care at all times Ensure that their children have pants on at all times Ask any visitors to comply with hostel rules Help staff by keeping rooms and common areas clean and tidy Meet the costs of any damages to hostel property caused by

residents, their children or guests Not cook or use heating appliances in their rooms Secure money and valuable items Not to return to the hostel inebriated or with alcohol Not to jump the fence if returning after the gates are locked Not to gamble on the premises for money

_______________________________________________________

2.4 Taxi’s dropping of inebriated persons

a. Get Number of taxib. Ring taxi company and complain that that taxi dropped of inebriated personsc. Request that taxi comes and picks them back up and takes them elsewhered. If the taxi company gives you no response and the inebriated person/s does

not leave premises, call police on 131444 as it is not an emergency (drunks and non -threatening situations)

e. They will take appropriate action and you can make a formal complaintf. Make notes in the caretaker’s notes

2.5 Ensure that visitors are not disturbing residents

a. All visitors should be gone by 8.30pm

DARWIN COC OWPHS MANUALb. Check again at 9.00pm

c. Men are not to enter ladies rooms and vice versa. Meet with the residents outside the room.

2.6 Ensure all residents are quiet after 10.00pm

a. Turn off all veranda lights Main Centre at 9.30pm

b. Harmony House lights are on a timer

c. Close gates at 11pm

_______________________________________________________

Gates Policy

To be opened by 5.30 am every morning To be closed and locked at 11pm every night Do not open the gates for residents or staff returning after 11.00pm unless notified of a

late arrival eg. in Caretakers notes. Hospital visiting hours finish at 8.00pm so clients cannot use that excuse for being late.

If the hospital is discharging someone after 11pm they will ring ahead to book and let you know.

All entry gates to the property are to be opened by 5.30am. The wire gate adjacent to the carport is to be closed at 7.00pm and the other two entry

gates closed at 11.00pm. In the event of continual disturbance from inebriated persons, particularly after they may

have already been evicted, the gates maybe shut to avoid the person/s entering the property. In this instance the caretaker must maintain a presence at the gates so that legitimate persons and residents may enter and leave as they desire whilst keeping the premises secure.

_______________________________________________________

2.7 Violent or Unsatisfactory Behaviour

a. Physical Attacks

i. Stay calm, assume nothing and be alert. Never underestimate a violent person.

DARWIN COC OWPHS MANUALii. Attempt to calm the offender down and defuse the situation. Do not

confront or crowd the offender. Do not argue with the offender.iii. Attempt to ensure that the offender is unable to make physical

contact of any kind with you.iv. Evacuate other people from the area if there is a possible risk of

injury.v. Use appropriate strategies to minimize the violence and prevent

bodily harm.vi. If the situation does not improve, the offender needs to be told he/she

is evicted from the premises.vii. Call police if offender does not comply with direction given.

viii. Contact Hostel Manager if back up is required.ix. Make a note in the caretaker’s folder in relation to the incident and

what action was taken including the name of the person/s involved

b. Threat With A Weaponi. Stay calm, assume nothing and be alert. Never underestimate a

violent person.ii. Evacuate all other people from the area.

iii. Depending on the level of the threat and other circumstances, investigate the cause of the threats and urge the offender to surrender the weapon. If this is not possible, leave the area and attempt to isolate the offender.

iv. Do not place yourself or others at risk at any time.v. Call police immediately on 131444

vi. Make a note in the caretaker’s folder in relation to the incident and what action was taken including the name of the person/s involved.

c. Property Damagei. Ask the offender to stop damaging the property.

ii. If appropriate evacuate all other people from the areaiii. If staff feel threatened retreat to an area of greater safety and

security. iv. Staff should try to negotiate with the offender to ask them to stop

damaging the property.v. The offender should be informed that willful damage to hostel

property must by paid for by them.vi. Call the police (on 131444) if the offender refuses to stop damaging

property and have them removed from the premises.vii. Make a note in the caretaker’s folder in relation to the incident and

what action was taken including the name of the person/s involved.

d. Failure to Pay Tariff

i. NO PAY NO STAY (need to pay cash to stay as you - caretaker - have no other payment methods authorized)

ii. If resident refuses to pay the required tariff, they are to be asked to leave.

iii. If resident refuses, contact the hostel Manager for further direction.

DARWIN COC OWPHS MANUALiv. Make a note in the caretaker’s folder in relation to the incident and

what action was taken including the name of the person/s involved.v. If you book in a Hostel (paying) customer it is your responsibility to

get payment. In some cases where there is no payment you may be liable. NO Centrepay’s to be done by caretakers, this is a management decision only. Contact Hostel Manager if any issues.

_______________________________________________________

Eviction Policy

The following hostel rules are to be adhered to at all times by residents and visitors. Failure to comply with these rules may lead to eviction and in extreme cases, police notification. The rules that residents must abide by are:

No bringing or consuming alcohol or illegal drugs on premises No inebriated persons allowed on hostel premises No violent or unsatisfactory behaviour No verbal abuse Failure to pay tariff Jumping the fence

Ring 000 for emergencies only! Ring 131444 - if the situation in non-threatening.

_______________________________________________________

f. Trespass Notices-if you think that this is necessary contact Manager first(See pg. 13 for an example of a completed form)

i. Fill in all details on TWO forms (The same information must be written on both forms)

ii. The person being issued the trespass notice MUST SIGN both forms (near the word RECEIPT)

iii. The name of the person being issued the trespass notice must be written on both forms (near the word SERVICE)

iv. The details of where the notice was served, date and time must be filled in on both forms

v. You must write your name and sign both formsvi. A copy of one trespass notice must be issued to the offender, the

second copy is to be placed in the caretaker folder.

_______________________________________________________

Trespass Policy Trespass notices are to be issued to clients who:

e. Verbal Abuse

i. Ask the offender to stop the abusive language and tell them that they find the language offensive and unacceptable, particularly with children around.

ii. If the offender persists with the abusive language, evict the offender.iii. If offender refuses to leave, call the police (on 131444).iv. Make a note in the caretaker’s folder in relation to the incident and

what action was taken including the name of the person/s involved.


a. Continually cause trouble and disturbances for both staff and clients, including returning drunk on a regular basis

b. Seriously assault a client or staff member on site at COCc. Cause criminal damage to COC property

If you think that this is necessary contact Manager first If police attend the premises and we wish to issue a trespass notice, it is to be done in their

presence. A trespass notice is not valid unless the person concerned is personally handed the notice

and signs in the appropriate place. A trespass notice is valid for 12 months.


Enter Expiry Date

(1 year from the date the Notice

NT DL B369845

000Tom SmithTom Smith

Signature of the person issuing the Notice and Date

The name of the person issuing the Notice

The address of the person whom you are issuing the Notice to

First Name, Last Name and DOB of the person you are issuing the Notice to

Our Address

(8 or 10

Crerar Rd.)

Hostel Manager

Hostel Manager

Groote Island

Jack Citizen

This section is to be completed by the person serving the Trespass Notice.

This section is to be completed by the attending Police Officer.

HOW TO FILL OUT A TRESPASS NOTICE

THIS IS AN EXAMPLE ONLY – if you think this is necessary contact Hostel Manager first

Please Note!!

DARWIN COC OWPHS MANUALPayment Policy

NO PAY NO STAY No Centrepay’s to be signed as payment, unless authorised by Hostel Management

This policy is primarily to avoid any debts being incurred but on the other hand it is also unfair for DCOCM to provide their services without remuneration. It is also unfair that some residents pay and not others.

The following outlines the application of the policy to clients:

Hostel Clients are to pay the tariff in full in advance for the period they are booked to stay in the hostel. For example, if a Client wants to stay for five nights, but can only pay for three, then they are to be booked in for the three nights only.

Hostel Clients who are unable to pay should be referred to an appropriate support agency (see -referring people we cannot help section 1.4)

Hostel Client experiencing severe hardship MUST be authorized by the Hostel Manager only to stay for one night only without paying as long as they sign a centrepay or income management. You DO NOT have the authority to do this without permission! If the manager cannot be contacted they cannot stay. They then must see the Manager in the morning to stay further.

There is an exception to the above course of action:

i. A booking has already been arranged by the office and no payment is required (Guest of COC).

ii. Purchase Orders for accommodation can only be accepted from agencies agreed to by the Hostel Manager(You will already have the Hostel Intake form and proof of payment attached in the caretaker’s folder).

There is no reduced tariff for accommodation only Full hostel service includes all meals plus morning tea and supper.

The service provides:-

* bed and linen

* three meals a day plus morning tea and supper

* use of the facility

* laundry and washing lines

* canteen

* TV

* general purpose area and grounds

* car parking

* public telephone

Tariff must be paid if clients are coming to stay with family , irrespective of whether they are having meals or not

Patient Travel Clients – have been paid for by Patient Travel – they will have paperwork to prove this.

DARWIN COC OWPHS MANUAL If a client comes in and says they are Patient Travel but they have no paperwork to

prove it and no-one has let you know (patient travel) they must pay for the night or Week-end. It will be sorted out through the office next available weekday, as they are probably supposed to be at another hostel or are not patient travel. If we (the office) find out that they are covered by PT we will then refund the money paid.

Must check paperwork carefully on arrival to make sure they are supposed to be here, especially if there is no booking for them, they may be booked at another Hostel.

Purchase orders can be accepted from organizations for the resident’s accommodation however we must be given a copy at the time of the admission process. If a purchase order number is given over the phone, the name of the organization, the name of the person making the booking and the purchase order number must be collected before accepting the resident for accommodation. It is preferable that purchase orders be arranged through the office. Contact Hostel Manager if in doubt.

2.8 Medical Situations Requiring Ambulance (see Ambulance Procedure pg.17)

a. Pregnant Residents in Labour/ Emergency Childbirthb. Renal Residentsc. Broken bonesd. Gashes / Cuts requiring stichese. Burns etc.f. Diabetes –low or high sugarg. Asthma – breathing difficultiesh. Heart attacki. Epilepsy and Seizuresj. Ingested poisonsk. Loss of consciousnessl. Severe dehydration (be careful especially with Renal clients as they cannot

have too much fluids)

If in doubt call the Hostel Manager The NT Health Direct is a 24 hour health advice line if the situation may not warrant the

ambulance but you are unsure of what action to take. The number is 1800 186026.

m. Self-mutilationi. If possible encourage the offender to stop and surrender the

mutilating object. If there is a possibility that the offender may hurt the staff member do not ask the person to surrender the object.

ii. Call ambulance if necessary (see ambulance procedure) iii. Notify the Hostel manager of the situation as soon as possible. iv. First aid is to be applied when it is safe to do so. It is important

to wear protective equipment when managing body fluids such as blood (anything to do with blood or fluids wear gloves)

v. If medical attention is required, call the ambulance.vi. Make a note in the caretaker’s folder in relation to the incident

and what action was taken including the name of the person/s involved.

DARWIN COC OWPHS MANUALPlease note this information has been copied from the “First Aid Manual” and is to be used as a guide only. If in any doubt about the medical emergency, ring the ambulance immediately for professional advice.

2.9 Common Medical Complaints that require Panadol

a. Headacheb. General aches and painsc. Operation wounds aching / sored. Temperatures etc.

i. For all of the above - give recommended dose of panadol –Always read packet

ii. For headaches get the client to drink a lot of water and come back if headache does not go away

iii. Make sure you know our panadol policy (Pg 18)

2.10 Common Medical Complaints that require First aid

a. Nose bleedsb. General cuts and abrasions

i. For above apply First aidii. If you use something form the first aid you need to make sure it gets replaced

from the office where there is a supply of first aid essentials

The NT Health Direct is a 24 hour health advice line if the situation may not warrant the ambulance but you are unsure of what action to take. The number is 1800 186026.

2.11 MGP - Midwives Group Practice

a. The role of the midwives is to support, advocate and educate post / ante-natal clients Any issues arising with a client who has a midwife assigned you need to

contact midwife and they will sort it or advise you accordingly MGP contact numbers are in the caretaker’s folder

b. Not all clients have a midwife, it only applies to certain communities.c. MGP are not authorized to make bookings on behalf of Patient Travel, they are

welcome to ring us ahead to make sure there is a bed available, but the booking MUST come from Patient Travel. You do not make a booking for this client unless it comes from Patient Travel. Any queries call the Hostel Manager.

_______________________________________________________

Medical Emergency Policy

DARWIN COC OWPHS MANUAL If a client requires medical attention the caretaker is to determine whatcourse of action is

required. We do not take clients in any vehicle or with any staff for any medical situation. If the

situation is life threatening an ambulance is to be called otherwise the client has to find their own way to seek medical attention.

If it is a process of administering simple first aid to a client, do so in the correct manner as trained. A First Aid Manual is available if in doubt.

Make sure you wear gloves when managing bodily fluids. The NT Health Direct is a 24 hour health advice line if the situation may not warrant the

ambulance but you are unsure of what action to take. The number is 1800 186026

Ambulance Procedure

1. Grab a piece of paper(to write the following down), some gloves and mobile phone(should have these accessible)

2. Establish the medical emergencyfirst before phoning ambulance3. Stay with the client while you call the ambulance4. 000 – Ambulance – you will require the following information:

Location – Darwin, Northern Territory, 10 Crerar Rd Berrimah / Christian Outreach Centre

Name (they will ask for your name as well as the clients) Age or Date of birth Community Baby Number (if in labour)eg. is it baby number 3 or 1st baby Contractions –how far apart are they? (if in labour) Blood Pressure (if can) Pulse (if can) Temperature (if can) Any medical conditions example – Renal (if renal how long since last dialysis

etc.), heart condition, diabetes, history of premature births/ still births /quick labour / previous Miscarriages etc. (if known)

5. Monitor the resident’s condition while waiting for the ambulance6. The ambulance will grade your request and prioritise it accordingly.

a. Do not exaggerate the situationb. Stay calm, do not panicc. As long as you have given the ambulance staff all the information you have they

will prioritise accordingly 7. If the resident’s condition deteriorates rapidly, call the ambulance again to inform them

of the change in the resident’s condition and follow the direction of ambulance staff8. If possible have someone wait in an obvious place for the ambulance, to direct them in

the right direction9. Ring midwife if the client has one to let her know what’s happening (If in Labour)10. If the situation is NOT an emergency the client needs to find their own way to the

hospital, if they are concerned. A TEPTS bus MAY take the client on the hospital bus run (if during the week).

Renal Information

Renal means having to do with the kidney.


Our renal permanents on site are clients whose kidneys are diseased or no longer perform their normal function without assistance. They attend Renal Dialysis usually three times a week; with each client going to dialysis on different days, at different times and at different Dialysis locations. These all appear on the Appointments List.

We have clients that come in and do peritoneal dialysis which they do themselves. These clients will always have boxes of fluids which may be delivered a day before they arrive, and stored in the room with them.

Renal patients can also have a range of other medical conditions to be aware of:

Inflamed Kidneys Diabetes High blood pressure Vistula can bleed

If they present with any of these symptoms see section 2.8 to 2.10 on pages 15 and 16, Ambulance Procedure pg.17.

_______________________________________________________

Panadol Policy

There is no problem with giving out panadol when absolutely necessary. When you give out panadol, please be aware of the following:

Make a judgment as to whether it is needed or not (the client may just need to drink more water if they have a headache). If you do not want this responsibility you have the right to refuse. If the clients buy a packet of panadolthan it becomes their responsibility

You need to document it in the caretaker’s notesa. Who you gave it tob. What time you gave itc. What dose given

Make sure it is being taken in conjunction with the instructions on the packet Never administer it yourself, parent/guardian must administer panadol to children Long term clients that ask for panadol –if the need is immediate, no problem to give

panadol. If a client regularly asks for panadolthey need to buy their own packet Always remember that if symptoms persist see a doctor

DARWIN COC OWPHS MANUAL2.12 Death on site

a. Respond Immediately b. CHECK for a pulsec. NO pulsed. Call Police on 131444e. Stay calmf. Tell them the situation and they will organize the restg. Stand guard at room - NO-ONE is to enter the room until police arriveh. Comfort relations / escort and let them know what’s happening as you become

awareWhat to expect (whether on site or at home)

Mourning, yelling and screaming from clients Drinking - watch out and be aware

2.13 Fire Evacuation (see pages 20 & 21 for evacuation maps)

a. Raise Alarmi. Call fire Brigade on 000

1. Fire2. Darwin Northern Territory3. You will need address - 10 CrerarRd, Berrimah (Christian

Outreach Centre)4. Situation details (anyone stuck in fire etc.)

ii. Notify Hostel Manager immediately iii. Notify everyone to evacuateiv. Do not allow persons to run but to walk quicklyv. Using the Bedsheet, check all rooms to make sure all residents and

staff have evacuatedvi. If it can be done safely, close all doors and windows to keep fire

from spreadingvii. For the Main Centre - Assemble all residents and staff on the open

grassed area at the front of the property where the residents fire place is and stay there as a group

viii. For Harmony House - assemble in the car park and stay there as a group

ix. Keep residents away from the road to allow firefighters easy access

x. Mark all residents as present according to the bedsheets in the caretakers folder

xi. Everyone to remain at the assembly area until told all is safexii. Keep a record of any injuries and report them to the ambulance

officer

_______________________________________________________


Fire Emergency policy

All residents and staff are to evacuate immediately and leave all personal belongings in room

Keep bedsheets with you to mark people off as you gather in assembly area or when you have gathered in assembly area.

_______________________________________________________


Through to

Harmony

Laundry

= Fire Extinguisher

= Fire Blanket

= Fire Hose

FIRE

EVACUATION

ASSEMBALY

PayPhone

PayPhone

PayPhone

99-299

-1

CHRISTIAN OUTREACH CENTRE

FIRE EVACUATION PLAN

Dining

H2H3

H2

98

10 CRERAR ROAD BERRIMAH

Carport

H2H2

H2H2 96

97

9495

R1R1

R1

Clinic

R1R1

Colleen

Administration

& Auditorium

H2H2

H2 H2

Workshop

Warehouse987654321

Kitchen

3132

Shop

93

D1

D1D1

D1D1

Caretaker

DARWIN COC OWPHS MANUAL_______________________________________________________

2.14 Management’s role in the event of a Cyclone

a. The Management will undertake the responsibilities to do all preparation necessary in the event of a Cyclone

2.15 Caretaker’s role in the event of a Cyclone

It is the resident’s choice as to whether they stay on site or go to a shelter, the rooms are safe and built to code for a cyclone.

a. If a residentchoices to go to a cyclone shelter

Give appropriate information as follows:

Cyclone shelters closest to us are located at:i. Casuarina Square Shopping Centre, 247 Trower Road,

Casuarinacar parking

ii. Casuarina Senior College, 61 Trower Road, Moil

iii. Dripstone Middle School, 326 Trower Road, Tiwi

They need to organise their own supplies and transport themselves When they leave mark them on the bed sheets “as gone to shelter” and

note in the caretakers bookb. If the resident stays on site

Residents are to stay in their rooms. The rooms are built to code and are safe to stay in. Those in rooms 1010 to 1014 and should be advised to shelter in a room made of bricks. 1018 and 1019 should be advised to bunk in a room made of bricks; this may mean re-locating the residents from these rooms.

They will be provided with cyclone supplies Reassure and update residents on the cyclone progress this information

is provided to you by the Hostel Manager.

Cyclone policy

The Management will undertake the responsibility to do all preparation necessary in the event of a cyclone.

It is the caretaker’s responsibility to reassure and update the residents, as well as keeping record of residents leaving for shelters.

It is the Caretaker and staff responsibility to implement any requests made by management.


Duty and Responsibility

3. RESPONDING TO RESIDENTS COMPLAINTS

Procedure

3.2 Ensure residents requests or grievances are answered, fulfilled or referred to hostel manager on the next available work day

a. Allow the resident to talk about his/her problem without an interruption

b. In a calm manner, tell the resident that you understand his/her problem and then explain DCOCM policy and guidelines within the context of the complaint (below)

i. Ask the resident what he/she would like to see happen to remedy the situation. The best remedy for a complaint can often be an apology, particularly if it is an outcome that the resident wants. Sometimes though an apology is not enough.

ii. Discuss some possible remedies to reach an understanding with the resident, whereby a plan of action will be undertaken to try to settle the complaint within a 24 hour timeframe.

c. Proceed with plan of action to settle complaint.d. If the problem is not solved through this process, contact the Hostel

Manager. If the resident is not satisfied with the complaint being resolved, refer them to the Hostel Manager on the next available working day.

e. Write detailed explanation in caretaker’s notes including the name of the person/s involved.

_______________________________________________________

Residents Complaints and GrievancePolicy

The rationale behind DCOCM complaints system is that every resident has the right to complain if they are not happy with any aspect of DCOCM’s service.

The caretaker must ensure that every complaint received from a customer is taken seriously. It is anticipated that most complaints will be resolved.



4. MAKING BOOKINGS

Procedure

4.1 Resident has already been booked through the administration office

a. There will be an Intake Form in the caretakers folder b. These clients are to be accepted c. If a special notation has been made - it is to be followed

i. For example: this notation could relate to collecting payment, giving or gaining information

d. The room allocation will have already been noted on the form

4.2 There is No booking and you need you make one for PATIENT TRAVEL (our priority)

a. Take phone callWeekend

i. Check vacancies on Week-end Vacancies Fax – in caretakers folder (this gets faxed to Patient Travel office every Friday afternoon, so they know what vacancies we have available for them) this will show you your vacancies for the week end and if the room in available for longer than the week end. You are only authorized to book in for these vacancies.

ii. Double check what community can go in what room (make sure as to put communities that mingle in together)

Monday to Thursday

i. Check vacancies on the Bedsheets this will show rooms vacant for the night. When booking in during the week you can only guarantee the bed / room for the night and Patient Travel must ring office at 8.30am to find out whether they can stay longer. They must be warned that if they do not ring office in the morning they cannot assume they have a bed the following night, the clients bags will be moved out and stored and other people booked in.


b. If there is room available:i. Pull a Intake Form from the caretakers folder while on phone

ii. Check the “Never again to be Accommodated List” to make sure they are not banned from staying here

iii. Take all information required Names including children /extra children (extra persons

coming with a PT client that are not covered must be paid for up front or they do not stay)

Under 18yrs need to go in children’s section of the form

DARWIN COC OWPHS MANUAL Only adults to go on top of form Patient always goes at top unless the patient is a child then

Escort goes on the top and the child in the child sectioniv. DOB’s (if have it)v. Community

vi. Warrant Number vii. Any appointments or travel home arrangements

viii. Name of person Booking (Judy Pt, ILO Bob - if ILO good idea to put time of booking)

ix. Allocate a room on the Intake Form and add information to the Week-End Vacancies fax (if it is the weekend) so you can keep track of rooms used and what is left available

x. Patient Travel will send a fax of the itinerary in which you will need to go the office to collect and staple to form. If the client is going home over the week end or on Monday morning, you need to do a copy of the itinerary and give to the client explaining the details of the appointment or travel

xi. Put the Intake Form in the caretakers folder for arrival

All of the above information is important to have because if you are not on shift when they arrive the next caretaker is fully aware that there is a booking already made for them and can see any other notes been made about booking for their purpose.


60 Tom

60 Jane

Example

HOSTEL ONLY

Enter the rent/ tariff amount quoted for each

Example for entering

appointments.

12/8/1114.00 11.30 TEPTS OBST RDH

20/9/1110.00 7.30 Taxi Cardiology DPH

REQUIRED INFORMANTION WHEN FILLING OUT A HOSTEL INTAKE FORM

MUST have at the time of booking (if possible get DOB at time of booking as well)

To be filled out upon arrival

Extra Information - general information

DARWIN COC OWPHS MANUAL4.3 There is No booking and you need you make one HOSTEL (remembering

that our Priority is Patient Travel)

a. Take phone callWeekend

i. Check vacancies on Week-end Vacancies Fax – in caretakers folder, this will show you your vacancies for the week end and if the room in available for longer than the week end. You are only authorized to book in for these vacancies. Remember that if you book out a room on this list you need to let Patient Travel know that you have done so and that the room is no longer available.


Monday to Thursday

i. Check vacancies on the Bedsheets this will show rooms vacant for the night. When booking in during the week you can only guarantee the bed / room for the night and the client/s must see the office at 8.30am (not later) to find out whether they can stay longer. They must be warned that if they do not see office in the morning they cannot assume they have a bed the following night, the clients bags will be moved out and stored and other people booked in.


b. If there is room available

i. Get Intake Form ready while on phoneii. Check the “Never again to be Accommodated List” to make sure they

are not banned from staying hereiii. Check the “Those who have to pay before they can stay List” to see if

they have a debt with us. If they do and are coming in Hostel they must pay CASH debt plus booked accommodation up front before they can stay – no centrepay or Basic Card (they cannot leave payment until the next working day!). You will need to let them know this.

iv. Take all information required Names including children Under 18yrs need to go in children’s section of the form Only adults to go on top of form

v. DOB’s (if have it, get age if not)vi. Community

vii. Expected Departure date and time (remembering that you can only book in for that night or week-end)

viii. Name of person booking and phone number ix. Add up the tariff prices and give them the total tariff price (remind

them Cash only, no Centrepay or Basic Card and full tariff is due on arrival), so they know and then cannot make excuses (they cannot leave payment until the next working day!)

Cash only No Centrepay unless authorised by Manager No EFT or Basic card available while you are on duty

DARWIN COC OWPHS MANUALx. Allocate a room to the Intake Form (if it is the week end, add

the information to Week-end vacancies fax so you can keep track of rooms used and what is left available)

All of the above information is important to have because if you are not on shift when they arrive the next caretaker is fully aware that there is a booking already made for them and can see any other notes have been made about the booking.

DARWIN COC OWPHS MANUALWEEKEND AVAILABILITIES

1. Cross out the number of beds available in this room and write the new number of beds available in this room

2. Enter the number of beds used

3. Enter the client’s Name, the Warrant Number and Community and any extra information you have eg. Travel home, appointments etc.

4. Upon arrival, you need to write the client/s name/s on the bedsheet for the time they are booked in for

PLEASE NOTE

Caretakers are only authorised to book for the week-end unless specified otherwise in the

“Comments about beds available” section

Please take note of “Community this room is to be used for” section

This list gets faxed to Patient Travel every Friday afternoon, Patient Travel may fax this back to you with information on it.

Whatever is on this list is the only availabilities we have, unless a client was a No Show on Friday night or left earlier than anticipated (if they left Saturday after cleaners have cleaned you cannot book anyone in this bed/room until Monday

DARWIN COC OWPHS MANUALas the room /bed will not be clean)

Booking Policy

Patient travel clients have priority We do not accept crisis and emergency accommodation clients We do not have renal rooms available (ie. They will be covered for 2 weeks). They must

ring the office during office hours to enquire. We do not accept single people under the age of 18years. If they are under the age of

18years they must be accompanied by an adult Make sure all required information is on Intake Form For Hostel booking - Make sure you receive payment in full at time on arrival or you may

be liable for the bill Centrepay or Basic Card is not an option and you can tell the client this at time of

booking (unless authorised by Manager) You are only ever authorised to take a booking for that night or until Monday over the

week-end. (They must be packed up and out of the room by 10am), if they require any further accommodation they must see the office on next working day. If they don’t report to the office their bags will be packed up and removed from the room.

Write any extra notes in the Caretakers Notes so as to keep the next caretakers shift informed. The more information you have, the easier it is for the next caretaker shift to pick up where you left it at.

Patient Travel Clerks work Saturday 08.00 to 16.00 and Sunday 09.00 to 14.00. The ILO’s are not to do bookings during these times; however ILO’s can do bookings outside of these times.

All clients need to be told that check out is 10am Monday to Saturday -Sunday there is no cleaner so no-one should be booked to come in on Sunday unless room has not been used previously.

It is also important to make several checks before agreeing to provide accommodation. The caretaker should check the “Never Again To Be Accommodated”, “Ones to Pay Before Staying” and “Ones Who Have Credit Before They Stay” lists before agreeing to accommodate the person/s as a hostel client.


5. SIGN IN AND ROOM ARRIVALSProcedure

5.1 Signing in Already Booked Clients

a. If the client is already booked in (either by the caretaker or Administration office) the Intake Form should be in the caretakers folder with all information required

b. Take appropriate Intake Form out of folderc. Get any information from the client that you do not already have and

write it in appropriate place on formd. Double check their DOB/s by asking what their DOB ise. Give copy of rules as well as telling them verbally – Everyone gets a copy

of the rules (see Rules Policypg.8)i. General rules – you do not need to go through the whole of the

rules but everyone gets a written copy No alcohol and drugs allowed on premises, do not come

back drunk either or you will not be allowed in No gambling, playing cards for money No jumping the fence – you will be evicted if you do and

not allowed back The gates close at 11pm, so if you go out make sure that

you are back by then, otherwise you will not be let in Any visitors must leave by 8.30pm You need to clean up after yourself and keep your room

clean and tidy Any problems come see me at the caretaker’s house or van

or you can see the office on next working day Harmony House – you will need to come over to the main

centre dining area for meals except for breakfast which you will have over there, I will show you when we go over

Patient Travel – remind them that they need to be waiting at bus stop not in the room and if you miss your bus you will need to take a taxi, I will show you where to wait when we go over

If you see they have children / baby with them, let them know that the child must have pants / nappy on at all times and to remember to put nappies in the bin and children must be supervised

Remind the clients that they need to stay in the room that has been allocated for them. If they want to change they MUST see the Bookings Clerk the next working day, until then they must stay in the allocated room.

ii. You can do this as a group if neededf. Get the adult client/s to sign ing. Give client/s a bag tag for every bag;

one bagtag will already be

John Citizen (Name)

2020 (Room No.)

DARWIN COC OWPHS MANUALprinted through the office. Handwrite any extras with the following information:

i. Nameii. Room

iii. Date of arrivaliv. How many bags altogether v. Make sure the clients put the tags on their bags in your presence.

Some do have to be shown how to attach it to their bagsh. Collect full payment (if applicable)

i. Accept cashii. Write receipt (see Receipts Policy pg.35)

i. Nameii. Amount

iii. For (Accommodation) if receipt is for more than one person the other names need to be on the receipt as well

iv. Write room numberv. Give receipt to client

vi. Note that they have paid on their form, for how long and how much

i. Room the clienti. Point out TEPTS stops, Kitchen areas (need to come to Main

Centre for meals), phones and laundry facilities on wayii. “Need to be waiting here for TEPTS bus here not in your

room”(Pt only)iii. “If you miss the TEPTS bus you will have to pay for your own taxi

to get to your appointment” ( PT clients only)iv. Use the laundry buggy to do so if needed (see Buggy Operation

pg.47)v. Let them know that they can see you if they have any queries

overnight or during the weekend

5.2 Signing in Clients NOT booked (clients that turn up wanting a room)a. If on the week-end, check vacancies on Week-end Vacancies Fax – in

caretakers folder. This fax gets sent to Patient Travel office every Friday afternoon, so Patient Travel know what vacancies we have available for them. If it is a week night check bed sheets for vacant rooms.

i. Double check what community can go in what room (make sure as to put communities that mingle in together)

ii. Hostel bookings should generally get their own room unless they specifically request to stay with a resident already here

b. If there is room available:i. Get blank Intake Form ready

ii. Check the” Never again to be Accommodated List” to make sure they are not banned from staying here

iii. Check the “Those who have to pay before they can stay List” to see if they have a debt with us. If they do and are coming in as Hostel they must pay CASH for the old debt plus pay cash for the

DARWIN COC OWPHS MANUALamount of nights they want to stay this time, before they can stay – no centrepay or basic card

iv. Take all information required:1. Names including children

Under 18yrs need to go in children’s section of the form

Only adults to go on top of form Patient always goes at top unless the patient is a

child. In that case the Escort goes on the top and the child in the child section

2. DOB’s (if have it)3. Community

4. Warrant Number (if Patient Travel) – If there is no booking for this PT client please refer to

our Arrivals Policy – Patient Travel Clients in section 4.2

v. Any appointments or travel home arrangements vi. If hostel must pay cash up front

Cash only No Centrepay unless authorised by Hostel Manager

No EFT or Basic card available while you are on dutyvii. Allocate a room on the Intake from

viii. Add information to Week-end vacancies fax so you can keep track of rooms available (if it is over the week end)

ix. Write their names on the bedsheet in the appropriate room for the number of nights they are booked in for.

x. Give copy of rules as well as tell them verbally – Everyone must get the rules (see Rules Policy)

You can do this as a group if needed Get the client/s to sign in

xi. Give client/s a bag tag for every bag

Name Room Date of arrival How many bags altogether Make sure the clients put the tags on their bags in your

presence. Some do have to be shown how to attach it to their bags

xii. Collect full Payment (see Receipts Policy pg.35)

Accept cash Write receipt

Name Amount - Numeric and written out For (Accommodation) if receipt is for more than

one person the other names need to be on the receipt as well

Give receipt to client Note that they have paid on their form, for how

long and how much

DARWIN COC OWPHS MANUALxiii. Room the client

Point out TEPTS stops (if a PT client)and Kitchen areas (need to come to Main Centre for meals), phones and laundry facilities on way

“Need to be waiting here for TEPTS bus not in your room”(PT clients only)

“If you miss the TEPTS bus you will have to pay for your own taxi to get to your appointment”(PT clients only)

Use the Laundry buggy to do so if needed (see Buggy Operation pg.47)

Let them know that they can see you if they have any queries overnight

5.3 Free Meals

c. If a person presents themselves for a one off meal, the price for a single meal is $5 per person and a receipt must be written and presented at time of meal. If the person is unable to pay, they are welcome to a meal but this must be recorded in the caretaker’s notes that a free meal was given and to whom. This practise is not to be at all encouraged.


5.4 Residents Rights & Responsibilities

The following hostel guidelines set out resident’s rights and responsibilities. It is the caretaker’s responsibility to make new residents aware of these guidelines upon registration.

d. Resident Rightsii. Upon successful registration and payment of tariff, residents have a

right to: A place to stay Three healthy meals a day plus morning tea and supper A clean room Access to laundry facilities and public phones A safe and comfortable environment that meets the needs

of the residents

Friendly and helpful staffe. Resident Responsibilities

i. Residents are asked to adhere to the following to ensure that all residents have an enjoyable stay:

Pay for accommodation prior to admission Supervise any children in their care at all times All children must wear pants / nappy at all times Ask any visitors to comply with hostel rules Help staff by keeping rooms and common areas clean

and tidy Meet the costs of any damages to hostel property caused

by residents, their children or guests Not cook or use heating appliances in their rooms Secure money and valuable items – we can provide

storage for these if needed Not to return to the hostel inebriated or with alcohol Not to jump the fence if returning after the gates are

locked Not to gamble on the premises

ii. If these are not adhered to eviction is warranted (see Eviction Policypg.12)

5.5 Key deposit and issuing room keys (see Key Deposit Policy below)

i. $20 must be paid for deposit of key ii. Write a receipt (see Pg. 33)

First and last name Amount

Numeric and written out Room number Purpose – key deposit

iii. Resident MUST keep this receipt for refund upon return of key_______________________________________________________

DARWIN COC OWPHS MANUALKey Deposit Policy

A deposit of $20 is required for any resident requesting a key. A receipt is to be made with the resident’s name and room number written on the receipt. The resident is to have the original copy of the receipt.

All keys for the rooms are kept on the Key Board in the office. No key is to be given to the resident without a deposit. If the resident is unable to pay the deposit, they need to be encouraged to lock their room when they leave and the caretaker will open it for them on their return.

If the resident looses the key given to them, they must pay another deposit of $20 to obtain another key.

For a resident to receive their $20 deposit back, they must return the key and present the original copy of the receipt. The receipt needs to be put in the caretakers tin so office staff can record that the key was returned. See key Refunds policy pg. 36

_______________________________________________________Arrivals Policy

NO PAY NO STAY Welcome and greet arrivals in a courteous, helpful and well presented way Collect payment in advance unless otherwise instructed by Office staff or Hostel Manager If it is not possible to accommodate a person, the caretaker should refer them to a

suitable accommodation alternative (see section 1.4, Pg.1) It is also important to make several checks before agreeing to provide accommodation to

a hostel client. The caretaker should check the “Never Again To Be Accommodated”, “Ones to Pay Before Staying” and “Ones Who Have Credit Before They Stay” lists before agreeing to accommodate any person/s.

All residents are to be accepted on an overnight basis only if there is sufficient room available and the room is prepared and ready for clients. The following day they must report to the office before 10.00 am for staff to assess their situation and inform them of their possible length of stay. They must be told if they do not report to the office their bags will be removed from the room at 10.00am in the morning.

If a resident is booked in over the weekend as a hostel client, they must pay the weekend accommodation up front and in full.

All clients need to be told that check out time is 10am Monday to Saturday - Sunday there is no cleaner so no-one should be booked to come in on Sunday unless the room has not been used previously.

Patient Travel Clients – have been paid for by Patient Travel – they will have paperwork to prove this.

If they have extra people or children with them they must pay for them. If we do not have room for the extras, they cannot stay.

If a client comes in and says they are Patient Travel but they have no paperwork to prove it and no-one has let you know (that is Patient Travel or ILO) they must pay for the night or week-end and sort it out through the office next available weekday,as they are probably supposed to be at another hostel or are not patient travel. If we find out that they are covered by PT we will then refund money paid. (See refund Policy pg. 36)

Must check paperwork carefully on arrival to make sure they are supposed to be here,especially if there is no booking for them.

Receipts Policy

DARWIN COC OWPHS MANUAL Receipts are to be written for any money collected for whatever purpose other than

laundry powder and phone money. Laundry powder money to betaken to office staff to get receipted when you have enough to hand in to office. There is a container at the caretakers house for this purpose.

Receipts are to be issued for tariff paid in advance, whether paid by cash or cheque. If a cheque is presented for payment, the name of the person giving the cheque and their telephone contact is to be written on the back of the cheque. The cheque must be made out to “Darwin Christian Outreach Centre”. The caretaker is not to cash any cheque for any resident.

A receipt provides a record of income and is official proof that a resident has paid for hostel services. Receipt books are accountable documents. Information to be provided on the receipt is the date, the first and last name of the person or organization paying the money, the amount paid to be in written and numeric form and what the receipt is for, that is, accommodation. If the person paying the money is paying the tariff on behalf of another resident, the name of the resident should also be recorded on the receipt. All receipts must be signed by the person who has taken the money from the resident. The original copy is to be given to the resident

Please do not leave the receipt book lying around for anyone to peruse, it is an official document.

1. Date – Write in the date 2. Received from – Write in whom you received the money from including first and last name3. The sum of – Write the amount of money received in words4. Being for – Write what the money is for 5. $ - Numerical amount received6. Signature – Whoever is writing the receipt needs to sign here

Thecar20.0

Key Deposit

TwentyJoan Citizen

15/8/1 1234567

Thecar130.

Accommodation for self, Jack Citizen

One Hundred and thirty

Joan Citizen

15/8/1 1234566When writing out receipts, please

remember to use a blue or black

pen.

Please try to

keep the receipts neat

and understandable

DARWIN COC OWPHS MANUAL Duty and Responsibility

6. DEPARTURESProcedure

6.4 Resident has come to let you know they are checking outa. Inspect the room with the resident - to make sure it is clean and tidy and all

personal belongings have been removed. b. Check also that no DCOCM property has been removed, eg.sheets, towels, pillows.

i. If there are things missing the residents are to be charged Pillows $15 Blankets $30 Towels $15 Sheets $25 Mattress $150

c. If a refund on accommodation is due to the resident, they must contact the office to obtain their refund. The caretaker is not authorized to give refunds. Any issues contact Hostel Manager

d. If all is good - Bid them farewelle. Write departure date on their Hostel Intake Form and in the Caretakers notesf. Put Form back in Caretakers folder g. Lock the vacated room

6.5 Resident is due to leave and has not let you know they have gone by 10am (see Check-out Departure Policy pg.37)a. Check room to see if still there

i. If still there Ask their intentions (to stay or not) Book further accommodation and get payment (no pay no stay) OR ask them to leave the room if they do not intend to stay Check later on to make sure not still there Lock vacated room Write departure date on form (if have form)and in the caretakers

notesb. Inspect the room with the resident - to make sure it is clean and tidy and all

personal belongings have been removed. c. Check also that no DCOCM property has been removed, eg. sheets, towels,

pillows.i. If there are things missing the residents are to be charged

Pillows $15 Blankets $30 Towels $15 Sheets $25 Mattress $150

d. If a refund on accommodation is due to the resident, they must contact the office to obtain their refund. The caretaker is not authorized to give refunds. Any issues contact Hostel Manager

e. Check if the resident has any outstanding tariff and collect payment for outstanding amounts (you should have payments up front).

f. Refund any key deposits on the presentation of their original receipt only and key and write information in the caretaker’s note. (see Key Refund Policy pg.37)

DARWIN COC OWPHS MANUALg. Record the date of departure in the caretaker’s folder.h. If all is good - Bid them farewell and make notes in the caretakers notes

6.3 Resident is not available (if they are not there)

a. Inspect the room, before checking the resident out of the hostel to make sure it is clean and tidy and all personal belongings have been removed.

b. Check that no DCOCM property has not been removed, eg, sheets, towels and pillows.

i. If there are things missing the residents are to be charged Pillows $15 Blankets $30 Towels $15 Sheets $25 Mattress $150

c. If the resident appears to have left the hostel prior to 10.00am on the morning after the last night paid for, without making prior arrangements for personal items and proper departure, notify the office the following morning.

d. Lock the vacated room and make notes in the caretakers notes

_______________________________________________________

Check-out Departure Policy

Residents are required to check out of the hostel by 10.00am the morning after the last night they have paid for. Residents not available to go through proper check-out procedures will be deemed to have checked out at 10.00am and their accommodation ceases at that time.

Key Deposit Refunds Policy

The only time you are authorized to give a key deposit refund is if the resident is leaving before office opens and the resident can produce the original receipt and key.

If they do not produce the key and receipt no refund is to be given. If a resident requests the return of their key deposit, they must show the original copy of

the receipt issued to them and hand in the key and receipt before being refunded. It is preferable if key refunds are only given during office hours however on occasions this is not possible due to the time of departure of the resident from the hostel.

If you give a key deposit refund it must be written on their Hostel Intake Form if it is in the folder as well as in the caretaker’s notes with the person’s name and room number, for the office to sort out.

Rent Refunds Policy

Refunds can only be given by the office . If the client is returning to a community, collect their name and address and a cheque will be posted to them if a refund is due. Alternatively they can provide the BSB, Account number and name for a direct deposit to

DARWIN COC OWPHS MANUALbe made. This information is not on the person’s bank card. You must also collect a phone contact for the person.

All refunds, regardless of how long the client has paid for, are to be calculated on a daily basis irrespective of whether they paid a weekly or daily rate. Refunds are only to be given prior to 10.00am otherwise the rate for that day will be payable.

If a client leaves before their scheduled time, it must be remembered that the kitchen, cleaning and office staff have planned around the client’s proposed length of stay which has now been shortened. The penalty for leaving early is to be refunded, if any, on the daily tariff for their family composition.

If a refund is required, a note must be made in the caretaker’s notes as to why a refund is required.

Contact Hostel Manager if any issues arise.

_______________________________________________________


7. WAKE UP CLIENTS FOR EARLY MORNING BUS/TAXI & BREAKFAST

Procedure

a. Set your phone alarm according to Appointment List in the caretakers folder the night before

i. Remembering that breakfast needs to be set up and they need to eat before getting on transport

b. Open gates by 5.30am every morningc. Set up breakfast before you start wake-ups (breakfast is 7am to 8am if no wake-ups)

both at the Main centre and Harmony Housei. If it is a 5.00am departure no breakfast is served.

d. Wake people ½ hour before transport is duei. Knock on appropriate door

ii. Tell appropriate person “it’s time to get up, your Bus/taxi will be here soon” Men are not to enter ladies rooms and vice versa

iii. Go to next wake upe. Finish setting up breakfast. f. Start cleaning up from breakfast at 8.00amg. Harmony House kitchenette needs to be cleaned and a list of what is needed given to

the kitchen

_______________________________________________________

Wake-ups Policy

You will find the times for wake-ups on your Appointments List Do not enter the room unless asked to Men are not to enter ladies rooms and vice versa It is your responsibility to wake up and direct the client to go have breakfast; if they do

not do this they are on their own, write notes in caretakers notes, if you know this has happened

If you happen to know that certain people missed their bus/taxi because they were not

DARWIN COC OWPHS MANUALwaiting, write it on the Appointment List and let the office know

TEPTS Policy – for Patient Travel only

Miss the bus get a taxi Not there when bus comes – get a taxi Don’t attend appointments - pay own way TEPTS drivers will not go to rooms or look for people Staff should not have to go looking for people.The TEPTS driver does not have to wait if

you choose to do this as this will then make him late If there are extra‘s that need toget TEPTS 10.00am bus, the office will need to know so as

to fax these extra names to TEPTS If there are extras to go on 6.00am and 8.00am, you will need to liaise with the TEPTS

drivers and if possible show the patients itinerary with appointment time. You will also need to ring TEPTS on 8922 6777 to get authorisation. TEPTS staff man the office from 6.00am.

_______________________________________________________


8. RESTOCK HARMONY HOUSE KITCHENETTEProcedure

a. Every Morning -After Breakfast clean up b. Make a list of what is needed (in caretaker’s folder)c. Collect what is needed from the kitchend. If what is required is not there give a list of what is required to the

kitchen Team Leader so it can be organised for you to take over at the start of the next shift if not needed before hand.

e. Take stock over to Harmony Housef. All stocked to be stored in cupboards provided, not left on top of

servery


9. SHIFT CHANGES / HANDOVER

Procedure

9.1 Hand-over from office

a. Be at the office no later than 4.50pmb. Listen /read/ ask questions about any notes in the caretaker’s note

book, with the office staff before you leavec. Take the green bag with you. When you leave it should have the

following:i. Caretakers Folder

Expected arrivals list Expected Arrivals Intake forms Appointments list Kitchen list Bedsheets Caretakers notes Any itineraries and messages to hand out

ii. Cash tiniii. Receipt bookiv. Mobile phone (should already be diverted by the office)

To Divert Phone from OFFICE to CARETAKER Push DIVERT and then the extension number,

233 for caretaker. The display will show the name of the phone of the extension.

To un-divert, push DIVERT. To divert the main number to the

mobile(should already be done by the office)

DARWIN COC OWPHS MANUAL Push line 2 and enter *210422308127# It will tell you whether you were successful Hang up and Push line 4 Ring 8947 0633 and it should ring the mobile (do

not answer it, just hang up)v. Phone charger

vi. Any room keys required eg. For guest coming into clinic or 1031 etc. or groups that are still to come in.

d. Caretaker lighti. The Caretaker light needs to be turned on as evening

descends so that all visitors and residents are aware of the caretaker residence. The light needs to be switched off when daylight arrives.

ii. The hostel veranda lights need to be turned on as evening descends. The switch is near Room 1 and is to be turned off at 9.30pm.

9.2 Hand-over to next caretaker

a. Count float and record on the Relief Caretakers Transaction Sheet before hand-over

b. Make extensive notes i. Date

ii. Time iii. Room iv. Names of people etc.

9.3 Hand-over from previous caretaker

a. Count float and record on the Relief Caretakers Transaction Sheet before you start

b. Read notes, get yourself up to date with what’s been happeningc. Follow up on things noted – if needed

9.4 General Dutiesa. Prepare Supper at Main Centre at 8.30pm every night

Put out prepared food Ring bell at 8.30pm Clean up when finished

b. Sunday lunch and morning tea You will need to put lunch and drinks out for the residents Sandwiches will already be prepared If no prepared morning tea put out Portion Control Biscuits Clean up

c. If necessary empty bins and replace with new garbage bagd. Be diligent and observant of all aspects of the complexe. Be aware of the speed limit on the premises (20km - if you see anyone

exceeding this limit whether it be a taxi or staff member) get number plate and make notes in the caretakers notes.

f. Check all centre vehicles every night making sure they have their keys removed, windows up and the vehicle is locked

DARWIN COC OWPHS MANUAL Centre vehicles are to be used for staff only and keys are in office

on key board

9.5 Hand-over to office by 8.15am (can do breakfast clean up and Harmony House re-stock after this if you’ve had a busy morning)

a. Count float and recordon the Relief Caretakers Transaction Sheet before hand-over

b. Give office staff a brief of the night/week-end happenings.c. Hand in Green bag

i. Caretakers Folder Expected arrivals list Arrivals Intake forms Appointments list Kitchen list Bedsheets Caretakers notes

e. Cash tinf. Receipt bookg. Mobile phone h. Phone chargeri. Taxi vouchers

9.6 Maintenance needed

a. Fill out maintenance report OR b. Make notes in Caretakers note book

Make sure you have the date Make sure to reference room /

location Give a good detailed description

of the problemc. Maintenance includes:

Leaking taps Leaking showers Running toilets Blown light bulbs Door handles Equipment not working properly Broken / damaged furniture Washing lines TV remotes missing Plugs missing etc.


Caretakers Hand-over and Notes Policy

When referring to Room numbers please write the four digit numbers on side of bed sheets, Example: 2001, 1001, to keep it clear, the office staff will be doing the same.

When there is a shift change of caretaker other than through the office, the outgoing caretaker is required to balance the cash tin by recording all cash on the Relief Caretaker Transaction Sheet and ensuring the cash tin is balanced before handing to the relief caretaker. If there is a discrepancy, see if the reason can be established. If there is no reason a note must be made in the caretaker folder re the problem.

The incoming caretaker must be briefed on any outstanding issues regarding residents by the outgoing caretaker.

Caretakers tin/float Policy

Weekdays $70.00 Week-end $170.00 Count float before you hand-over and after you come on shift, record on the Relief

Caretakers Transaction Sheet and leave in the Caretakers folder Do not change $50 dollar notes this will ensure you have enough coins for the week-end


10. ISSUING TAXI VOUCHERSProcedure

Taxi vouchers are to only to be used only when TEPTS does not pick up 6am patient travel clients, only those who have to be at their appointment before 8am bus can get them there. All other situations when a taxi voucher may be required MUST be approved by the Hostel Manager.

Use one voucher for 4 clients. Do not order individual taxi for individual clients if going to same place at the same time.

a. ON THE CABCHARGE FILL IN: Date Taxi Number (if known) Taxi company Trip Details From – COC Trip Details To – Murin DIRECT Trip Explanation – Client’s name and warrant number

b. ON THE BUTT FILL IN: Date Time Passenger’s name and warrant number Reason for travel From To

Please note: Gove PT do not provide ground transport other than TEPTS. These clients will have to pay for taxi’s themselves and they will have

already been told to do so.

Most importantly:

1. Check all details are written on taxi voucher butt2. Trip explanation has the PATIENT’S NAME and WARRANT NUMBER (if you have it)3. On the Cabcharge the finish place must have the word DIRECT written after the venue, eg.

Murin DIRECT so the taxi driver does not divert to other venues.


Taxi Voucher Policy

Taxi vouchers are to be used for Patient Travel residents only and only in extreme situations if the Hostel Manager, ILO, or Patient Travel authorise you to use one.

This may be that a bus or plane is late and TEPTS could not pick up client Taxi vouchers are NOT to be used for people who have missed transport from COC to

wherever, because they slept in or were not waiting at pickup point.

Jane Doe

123456

DARWIN COC OWPHS MANUALP ATIENT TRAVEL ITINERARIES (How to interpret)

DEPARTURE - will show the date and time of travel

APPOINTMENTS

Patient Type - will be Inpatient (admitted to Hospital on this appointment) or Outpatient (just an appointment)

Specialist Name - Lists the Specialists name

Hospital Name / Address - Address of appointment (not always the Hospital)

Speciality – Type of appointment

TRANSPORT- Transport type and pick up time for travel to and from appointments or travel

TOP END PATIENT TRANSPORT SERVICE - is the free medical transport service provided by the NT government

TAXI - will be either City Radio taxi’s or Darwin Radio Taxi’s - this means that this taxi has been booked and paid for by Patient Travel will usually be for mothers with babies under 12 months, Saturdays and Sundays and Gove area, Gove PT do not do ground transport

ARRIVAL - will show the date and time of arrival

Carrier - Airline or Greyhound

Patient or Escort itinerary - if the client is the Patient it will read Patient, if Escort will read Escort and the escort will have the same Reference number as the Patient

Reference - is the Warrant number

Name - Name of Patient or Escort

DARWIN COC OWPHS MANUALExpected Arrivals List

This list will show you the expected arrivals for the time you are on duty. Tick them off as they arrive so you can keep track of them.

Appointments List

You will have one list for 8 Crerar Rd and one for 10 Crerar Rd, both lists may be more than one page. This list will show you the appointments and what time transport will

pick up each client for the next day. You will need to set your alarms accordingly

Jane Citizen

Joan Smith

John CitizenTAXI

OWN WAY

Jane Doe

Sue Smith

Jenny Doe

DARWIN COC OWPHS MANUALKitchen Numbers List

This list is really just for your reference. The Kitchen has a copy for catering purposes. This list shows the number of people booked in and any dietary requirements they might have.

DARWIN COC OWPHS MANUALBuggy Operation

The buggy’s are to be used for the following:- Staff to run messages or attend to situations- Taking clients and their baggage to rooms- Movement of laundry between Harmony House and the main complex- Carrying items from one position to another

The buggy’s are NOT TO BE USED for;- Joy rides for children- Toys to have fun on- Carrying more people then designed for. The office buggy can only carrying two adults,

the laundry buggy can carry four adults and/or children.

Driving OperationDrive with due care. Be aware of your surroundings including other people, vehicles and buildings. The laundry buggy has extra length so be careful not to underestimate this when manoeuvring. When carrying people, be aware they may not be confident to travel with you and may feel scared, be particularly gentle when going over rough ground.

When you stop the buggy, be it just to get off quickly or for a length of time, you MUST do the following:

- Pull on the handbrake for the laundry buggy, or push Park on the short buggy- Put the buggy into neutral- REMOVE the key from the ignition. This is a must even if you are only leaving the buggy

momentarily. It only takes a split second for a child to get on the buggy and attempt to drive it away.

Do not change the forward and reverse button or lever until you are fully stopped. If you change it whilst still in motion you will eventually cause major damage to the gear train and then no buggy for a while!

If you are driving fast, start to slow down well before you need to stop – the brakes will not stop you in a hurry, they are a gradual slow down to stop.

Driving Around The Grounds

Do not drive on the grass unless absolutely necessary. Use the concrete paths where you can.

Do not drive the buggy past the yellow posts (on the footpath to the kitchen servery) at Harmony House.

The correct path for going to Harmony House from the main centre is to travel along the bitumen road within 10 Crerar Road, just outside the green/blue gates, turn right and follow the fence line along until you get to the wire gates, go up over the drain and across to HH.

Please DO NOT cut across behind the caretaker van or past the swings. It costs a lot of money to keep green grass. We also do not want buggy tracks going everywhere as the grass will not grow where the buggy constantly travels.

You cannot legally drive the buggy on the main road.

You MUST have a car licence to drive the buggy.


Hazard Management Process

Hazard identified (audit, inspection report, incident)

List of Hazard Report Log

Conduct a Risk Assessment

Select Risk Control Solutions

Develop Risk Control Plan (Who, When, How, Training etc)

Implement Risk Controls

Monitor and Review Outcomes

CYCLONE PLANNING

Encourage people to stay at complex. Shelters are only for those whose housing does not meet cyclone building standards. Stay in smallest or strongest room of house or building. Have to take own food etc to shelters. Pets are only allowed at Palmerston and Casuarina shopping centre car parks. Limited facilities at car parks, that is, no ambulance, few toilets, basically stay at own risk.

DARWIN COC OWPHS MANUALEnsure enough food, water, first aid kits, blankets, warm clothes, torches, radios, matches, batteries, candles, medications

Clean up debris, this is what does the most damage.

Contact Met Bureau and NTES by phone or email – these services are the most likely to remain functioning.

Renal and any emergency medical patients will be picked up by the government in the 24 to 12 hours preceeding the supposed arrival of the cyclone for dialysis etc. and returned to accommodation.

Power will be turned off at a certain point during a cyclone and will not be turned on again until authorised to do so by Govt office.

Immediately after a cyclone a team goes to every house and building etc to see if people need rescuing and looking for any possible danger, eg, power lines, gas leaks etc.

Watch relates to 48 to 24 hours expected arrival

Warning relates to 24 to 12 hours expected arrival

Flash Warning means cyclone completely changed course and is expected to arrive within 24 hours.

All service co-ordination is done through the Police Station and NT Emergency Services.

hazard report – whsf0102

Documents

darwin coc owphs manualname

voluntary hours

paid hours

employment position

complaints procedure

commencement employment

hours date able

risk assessment report