hcc transformation phase 2 transformation team update

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  • HOUSTON COMMUNITY COLLEGE

    HCC TRANSFORMATIONPHASE 2

    Transformation Team Update

    December 4, 2015

  • Eight Steps to Transformation

    1 Establish a Sense of Urgencyo Examine market and competitive realitieso Identify potential crises, challenges

    2 Form Guiding Coalitiono Commission influential groupo Lead to form team environment

    3 Create a Visiono Clarify directiono Develop strategy to achieve vision

    4 Communicate the Visiono Use every method possibleo Teach new behaviors for teaming

    5 Empower Others to Acto Get rid of obstacles to changeo Change structures that undermine

    6 Plan for Short Term Winso Have visible improvementso Communicate the wins

    7 Consolidate Improvementso Redesign policies and practiceso New projects and themes

    8 Institutionalize the HCC Wayo Link success to the HCC Wayo Develop new leaders

    Leading Change: Why Transformation Efforts Fail, John P. Kotter, 2007.

  • HCC Vision

    HCCwillbealeaderinprovidinghighquality,innovativeeducationleadingtostudentsuccessandcompletionofworkforceandacademicprograms.

    Wewillberesponsivetocommunityneedsanddriveeconomicdevelopment

    inthecommunitiesweserve.

  • Multiple Stakeholder Constituencies

    Learning and Growth ContextTo achieve our vision, how must we learn, communicate and collaborate

    Internal ContextTo satisfy our customers and

    donors, and mission, what business processes must we excel at?

    Fiduciary ContextWhen we succeed, how will we look

    to our taxpayers and donors?

    Customer ContextTo achieve our vision, how must we

    look to our students?

    Mission

  • Time (years)

    Stakeholder Value

    ($)

    Long-Term Growth inStakeholder Value

    GoodCitizenProduct

    Innovation

    CustomerManagement

    Operational Effectiveness

    Short-wave Long-waveMid-wave

    12-18 months 12-36 months 24-54 months

    Customer ManagementProcesses

    Operations ManagementProcesses

    InnovationProcesses

    SocialProcesses

    1 2 3 4 5

  • Operations Management Processes

    Organizational Resource Channels

    Improve cost structureo Reduce costo Improve yields

    Increase asset utilizationo Manage capacityo Incremental improvements

    Customer Management Processes Improve value proposition

    o Programs for high paying jobso Accelerate completion

    Improve relationshipso Customer focusedo Form partnership

    Innovation Processes Opportunity sweeps

    o Cross unit synergieso Idea incubation

    Portfolio managemento Manage implementationo Incremental improvements

    Social Processes Improve environment

    o Relevant community partnershipso Employee wellness

    Talent acquisition/developmento Best in class employment practiceso Employ

  • Outcomes

    Increasestudentsuccess

    Increaseourcapacity toservethecommunitywithtechnicalandacademicprograms

    Increase ourfacilityutilization rates

    Decrease the costofthedeliveryofinstructionandsupport services

    Increaseproductivity ofhumancapital

    Increaseaccountability atalllevelsoftheorganization

    Increaseexternalfundingopportunities throughindustry,grants,andothernon-traditional sources

    Increaseconsistencyandqualityofstudentexperience

  • Shared Services and Core Resources (HCC Divisions)

    INSTRUCTIONSTUDENT

    SERVICES & COLLEGES

    FINANCE & ADMINISTRATION

    SUSTAINABILITY LEGAL & COMPLIANCE COMMUNICATION

  • Functional Responsibilities

    CEO Rationale, goals, status

    Presidents Visible reinforcement, specific plan

    Vice Chan Operationalize, coordinate support

    COO, Deans Operationalize, execute plans

    Dir, Chairs Daily oversight

    Faculty, staff Understand and apply

    Position Role

  • Presidents

    Operations Management Processes Operational uniformity Enrollment management, COEs

    Customer Management Processes Quality student experience Student retention and completion

    Innovation Processes COE partnerships Sustainable COE resources

    Social Processes COE reps to industry Community relations

  • Vice Chancellors

    Operations Management Processes Coordinating efforts Shared services leadership

    Customer Management Processes New program development COE support

    Innovation Processes Shared best practices State-of-the-art technology

    Social Processes Hiring and evaluation Campus safety

  • Cabinet

    Operations Management Processes Fiscal health Academic integrity

    Customer Management Processes Foster culture of student success Quality student experience

    Innovation Processes Sustainable environment Strategic execution

    Social Processes Quality Branding Communication

  • Goals FY2016 Domain 1: Participation

    PARTICIPATION

    1.1 2%increaseEnrollment

    1.2 Integrate intostrategicplan

    1.3 Establishtargetsacrossinstitution

    1.4 Developanenrollmentmanagement strategy

  • Goals FY2016 Domain 2: Success

    SUCCESS2.1 2%Completers

    2.2 3%Transfers

    2.3 1%Persistence

    2.4 Achievestabilityandbuildastrongstudent services team2.5 Streamline financialaidandregistrationprocesses

    2.6 Ensureastudent friendlycourseschedule

    2.7 Provideweekendcourses toaccommodateworkingstudents

  • Goals FY2016 Domain 3: Fiscal & Facilities

    FISCAL&FACILITIES

    3.1 Presentbalancedendofyearbudgetandacleanauditreporteachyear.

    3.2 Increase revenue byamutuallyagreedamountbyJanuary15,2016throughnewgrantsandpartnerships.

    3.3 Achieveoperatingefficiencies inoperations (mutally definedbyJanuary15,2016).

    3.4Ensureappropriate financial checksandbalances, supportingtheBoard'sfiduciary responsibilities, integrityofprocurementprocedures.

  • Goals FY2016 Domain 4: External Relations

    EXTERNALRELATIONS

    4.1

    Increase externalpartnerships. Provideassessment ofcurrentpartnerships andprovide relevant informationonnewpartnershipsbyprovidingspecificassessment ofbenefits toHCCS.Differentiaepartnerships bycategory.

    4.2Increase visibilitystatewideTHECBandTEAcommittees thatimpactHCCfundingandoperationsanddemonstrate howvisibilitytranslates tobenefits forHC.

    4.3 Increase stateandnationalrecognitionofHCCasrelated tostudentsuccessandcompletion.4.4 PromotetheimageofHCCasacollegeof"firstchoice"

    4.5 Continue toexpandfundraisingeffort inpartnershipwithHCCFoundationandestablishspecific fundraisinggoals.

    4.6 WorkcollaborativelywiththeBoardandindividual trustees topromoteHCCthroughout theservice area.4.7 ImprovemediarelationshipbypromotingHCC.

  • Goals FY2016 Domain 5: Governance & Board Relations

    GOVERNANCE&BOARDRELATIONS

    5.1

    Implementdashboardcontainingrelevantandaccuratedataforboardaccess tofacilitategreaterunderstandingandawareness ofinstitutionalaccomplishments.

    5.2Improve thepresentation ofmaterialsandinformationtotheboardbyestablishingandadhering totimelinesandprovidingappropriate timeforreview.

    5.3 Improvepublicrelations.

  • Organizational Alignment

    INSTRUCTIONSTUDENT

    SERVICES & COLLEGES

    FINANCE & ADMINISTRATION

    SUSTAINABILITY LEGAL & COMPLIANCE COMMUNICATION

  • Balanced Scorecard Template

    Action PlanActivity College Instruction Student Svc Fin & Adm Comm Sustain Legal

    1.1.1 SCH - Acad1.1.2 SCH - COE1.1.3 Dual Credit1.1.4 Online

    Domain

    1

    Goal KPI/CPI Target Objectives Action Plan1.1 2% increase Enrollment Enrollment +2%1.2 Integrate into strategic plan1.3 Establish targets across institution1.4 Implement an enrollment management strategy

  • Scorecard KPIs

    Grow by more granular targets

  • Communication PlanFY16 Q2 FY16 Q3 FY16 Q4 FY17 Q112/2015 01/2016 02/2016 03/2016 04/2016 05/2016 06/2016 07/2016 08/2016 09/2016 10/2016 11/2016

    AA/SS CommitteeEstablish priorities XProgress reports X X X

    Audit CommitteeEstablish priorities XProgress reports X X X

    Board Governance CommitteeEstablish priorities XProgress reports X X X

    External RelationsMedia Relations

    Staff training XTrustee training X

    Strategy presentation X

    Progress reports X X XCommunity Engagement

    Present plan XProgress reports X X

    Legislative Establish priorities XProgress reports X XPublish legislative agenda X

    Strategic Plan

    Establish priorities XProgress reports X X X

  • HCC Stock Price Basis?

    NASDAQ index (^IXIC)

  • HOUSTON COMMUNITY COLLEGE

    HCC TRANSFORMATIONPHASE 2

    Transformation Team Update

    December 4, 2015

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