Design

• Disruptive innovation doesn’t come from user studies

Design

• Data is important to optimize for local maxima

VSee Components

Menu structure

Options != Settings?

Menu Structure

• Skype

Menu Structure

• Skype

Menu Structure

• Google Talk

Menu Structure

• VSee 1.0

Design Thinking

• Improving from existing solutions?• Optimizing for the small mountain?

Design Thinking

• Break away from existing assumption• Back to ground zero

Design Thinking

• What does VSee do?

Design Thinking

• What are all the possible menu items needed

Design Thinking

• CategorizeLogin Screen Local Video Remote Video Address Book System Tray

Create new account Mute mic Adjust volume Meeting Open

Login Mute cam Chat Start meeting Exit

Forget password Settings (Remove frm meeting) End meeting

Tools (Add to contacts) Settings

Record Hang up Help

Share ppt Always on top Support

Share movie Account

Share desktop About

Group chat Feedback

Network stats

Open address book

Always on top

Design Thinking

• SimplifyLogin Screen Local Video Remote Video Address Book System Tray

Create new account Mute mic Adjust volume Meeting Open

Login Mute cam Chat Start meeting Exit

Forget password Settings (Remove frm meeting) End meeting

Tools (Add to contacts) Settings

Record Hang up Help

Start Meeting Always on top Support

Share ppt Account

Share movie About

Share desktop Feedback

Group chat

Network stats

Open address book

Always on top

Design Thinking

• Direct manipulation

Application Sharing

Get work done

Application Sharing

• Productive• Integrated into your workflow

Application Sharing

• Skype

Application Sharing

• Facial expression

Application Sharing

• Application you’re working on

Design Thinking

• Conventional design– Open a file to share

Design Thinking

• Conventional design– Navigate through the menu to select

Design Thinking

• Opening a file to share• You’re usually working on the file already

• Breaks the flow

Design Thinking

• Navigate through menu to select• You have to go out of our work environment/space

• Breaks the flow

Design Thinking

• What aboutOne-click button on the active application

Design Thinking

• What aboutOne-click button on the active application

Meeting mode

Multiway video call

Meeting mode

• Ad-hoc• Agile

Design challenge

• Conventional thinkings– Host vs participants• Host has the rights to add and remove participants

– Flat• Everyone’s a host• Everyone can add and remove participants

Design challenge

• Real life– Someone invites you to join a meeting.– You walk into the conference room– You walk out & leave the meeting– When meeting ends, everyone leaves/walks out

Design challenge

• Real life– Everyone can add someone to a meeting• Someone invites you to join a meeting• You walk into the conference room

– Participant leaves a meeting when he’s done• You walk out & leave the meeting• When meeting ends, everyone leaves/walks out

Design challenge

• What are the possible confusions?