hcl brochure: debt recovery
DESCRIPTION
http://www.hcltech.com/business-services/overview~ More Business Services Property Management law firms are leveraging market led technology and legal compliance to improve service levels and debt recovery rates. The more successful among them have achieved 100% recovery of service charge arrears and ground rent by combining their understanding of the local market with back office processing. Contrary to what many might think, the $12 billion debt recovery industry has shared the pain that has resulted from historically high rates of foreclosures, bankruptcy, and job losses. In contrast to good times—when consumers may be late with payments but still have the means to pay—difficult times mean that many people simply can’t pay their bills and debt collections suffer. This new reality for the collections industry has led to consolidation and a renewed focus on achieving operational efficiency in order to maintain profitability despite diminishing margins.TRANSCRIPT
LAND REGISTRATION ACTS 1925-1986
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Property Management Law firms are leveraging market led technology and legal compliance to improve service levels and debt recovery rates.
The more successful among them have achieved 100% recovery of service charge arrears and ground rent by combining their understanding of the local market with back office processing.
?Improving service levels?Reducing pressure on profitability ?Improving operational efficiencies?Meeting legal compliance?Data Protection
?Automatic letter generation with place holders?Transaction / Fixed price model?Proprietary Matter Management Tool ?Knowledge Management System(KMS) ?Professional legal & Property administrators
?Handling 10000+ instructions in debt & service charge recoveries?Handling 5000 sales, purchase, repossession, & remortgage solicitor enquiries per month ?Handling 35000 land registry searches per month?Robust letter / Legal notice generation methodology with automatic placeholders?Lean Six Sigma & Legal project management?HCL 's proven domain knowledge, expertise & quality driven processes?VisualConvey, Eclipse / Proclaim, Yardi & Onbase tool expertise
Challenges: HCL Solution
HCL Expertise
Initial Letter
Information Pack
Additional Enquiries
Engrossed Deed of Covenant
Issue Consent, Share Certificate& Membership Certificate
Prepare Draft License to Assign
Acknowledge Notice ofTransfer/ Charge
Prepare Draft License to Assign
Official Copy Entries
Oc2 Documents
Title Plan
Drainage Searches
Locality Searches
Home Information Pack
Bankruptcy Search
Local Searches &Environment Search
Lease Deed Review
Initial Demand Letter
Service Charge Letter Before Action
Claims from Mortgagee
Forfeiture
S.146 Notices
Statutory Demand Letter
Winding Up Demand Letter
Late Payment Demand Letter
Guarantor Letter Before Action
Letter Before Claim
Solicitor Enquiries Land Registry Searches Service Charge Recovery Letter Before Action
HCL Service Offerings
HCL Debt Recovery SolutionsDelivering Efficient Back Office Services with Effective Legal Compliance
Proprietary BPM will track workflow, document flow and metrics and provides complete transparency.
Business Performance Management Engine
Multi Location / Multi User Level
Access
Workflow Engine – Triggering of
ActivityManage by Metrics
Web Based ToolAutomatic Time
Tracker
?Case Upload?Role Mapping?Update Tracker
?By Work Type?Sampling for Quality?Automatic Triggering of Event
?Data Capturing?Setting Case Status?Case History View
?Sampling Methodology?Track Error Parameters
?Dashboard?Pareto Chart?Utilization Report?Production Report?Task Tracker?Hourly Production Report
Admin
Allocation
Processing
Quality
Reports
?30% reduction on overall debt collection cost ?15 % increase in debt recovery rate?Improved service levels to 1 day cycle time?Process standardization ?Improved customer acquisition capability
?4 years debt recovery services experience?Proprietary Knowledge Transfer Tool?Only company to be COPC (Customer Operations Performance
Center) certified/ Quality certification for (Back office operations) Conveyancing practice
?Business metric-driven solutions?World class delivery infrastructure ?Disaster recovery for uninterrupted 24/7 operations?Vertical expertise spanning BPO/ Software/ Infrastructure?ISO/IEC 27001: 2005 certified corporate information security system
for data protection
Business Benefits
HCL Advantage
I thought I'd pass on a comment of delight about the Solicitor Enquiries from a customer on one of our sites.
He thought your service has improved hugely and is very impressed with the fast turnaround of home pack surveys/ questionnaires'.
“This is the area I feel that HCL have performed best there have been several occasions where there has been specific requirements to meet targets”
“The performance of HCL to respond to several challenging targets on SED and Land registry delighted us”
Business Improvement Manager,UK based leading Property Law firm
Client Speak
UK based leadingProperty Management Company
Hello, I’m from HCL! We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to build superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 90,000 of us bright sparks are busy developing solutions for 500 customers in 31 countries across the world. How can I help you?www.hcltech.com www.hclbpo.comFor more details mail us at [email protected]