*hcl confidential hcl technologies ito business overview kalyan kumar svp & chief technologist...

*HCL Confidential

HCL TechnologiesITO Business Overview

Kalyan KumarSVP & Chief TechnologistGlobal Products & Technology OrganizationHCL ISDEmail: [email protected] Twitter: @kklive

mailto:[email protected]


Infrastructure Services - Quick Facts

Fastest Growing Infra outsourcer in the world, largest Indian Origin Provider

20 Fortune100, 17Global100 customers

Leader in Gen 2.0 Outsourcing

• 30%+ moved from other SP• 70% of TCV from Global

MNC’s

Manage Windows for Microsoft, Networks for

Cisco, Storage for EMC, VM Ware for VM Ware

100% success in timely Transition

> 98% customer retention

Our Annual CSAT scores were rated “Best in Class” for the past

two years

QUICK FACTS


9 verticals incl. BFSI, Consumer, E&U, LSH, Manufacturing & Hi-Tech, MPE, TTL

6 service lines – DC, EUC, Networks, Security, App Ops, CFS

250+ Customers

60+ Customer IT Transformations

20000+ certified professionals

21 years Infrastructure services

1.8 mil + Mission Critical Devices 15 Million+ Calls, 0.5 Million Critical Incidents

170+ Services Transitions

HCL INFRASTRUCTURE SERVICES - MARKET DOMINANCE

98% Outsourcing contracts successfully renewed 17X Growth in 8 years

97% Transition Success Rate 40% Market share of Full Services Replacement Market

Multi-Year Engagements, Segment specific services for F100, F500, F1000 Clients

Mature Services: Leader in Gartner MQ, Forrester Wave

Operations and Transformations value add - Industry Best in Class CSAT

Global Support Model – 12 GDCs; 11 Offshore, 50+ Partner DCs for Global Hosting

Global Multi-Lingual support, L1, L2, L3 Support, 26+ Languages, 120 Countries FSO

360° Partners - Microsoft, Cisco, VmWare, EMC, Xerox...

Thought Leadership – “Enterprise of the Future” Next Generation Services Models

4


Engagement Model

Data centerDesktopNetworkHelp deskApplication

Operations

Discrete/Managed Services

Asset Light end to end IO

IOMCThird Party Vendor

managementCross Functional

Full Service Sourcing

Utility computingSaaSCloud- based

Infrastructure as a service

Alternative Delivery Models

Multivendor outsourced

Single Vendor

Shared Vs Dedicated

People Transition

Vendor Management

GDM – Everywhere & Proximity

Technical Transparency

Delivery Flexibility

EngagementFlexibility

Co-sourcing Control, Flexibility, Asset Right Cycle, Transparency

Pricing Flexibility

T&M

Fixed

Device Based

Bundled Vs Unbundled

Gain share

http://images.google.co.in/imgres?imgurl=http://www.evergreenfilms.com/images/recentnews/autodesk.jpg&imgrefurl=http://www.evergreenfilms.com/News/Default.aspx?id=4&usg=__pMT26pCqnhDnJLz9ndZ2d7RNMO4=&h=295&w=295&sz=25&hl=en&start=6&um=1&tbnid=WOJbRae9U-H2-M:&tbnh=115&tbnw=115&prev=/images?q=Autodesk&gbv=2&hl=en&safe=active&sa=N&um=1


GLOBAL DELIVERY

Multi-tenant : SupportsMulti-service & clients

Scalable Multi-lingual CapabilityStandardized Delivery: Local Company with Global HCL standards

Follow the sun capability Culturally Diverse Proximity Advantage De Risks Security, Data Sensitivity and Regulatory Issues

WITH GLOBAL REACH TO MAKE DELIVERY RUGGED

Note: Only delivery centers. Does not include sales offices.


Accounts OpportunityValue ($Mn)

Incumbent Competition

NOKIAEnd to End Infrastructure

Services500+ IBM & HP IBM

PepsiCo Data Center Services 500 + HP IBM & HP

DisneyEnd to End Datacenter

Operations400+ IBM

HP, IBM, Cognizant

Deutsche BankEUC & Data Center

Services400+ Inhouse

Getronics, CSC, TCS

DNB Application &

Infrastructure Services400 + Every

TCS, EVRY, HP, CSC

UPM Total Outsourcing 300+ Atos&Inhouse Siemens, Atos

Novartis Data Center Services 300 + IBM Cap Gemini & IBM

HCL Infrastructure Services – Snapshot of Some Imp Wins


Need for Enterprise of Future

8

2

3

4

1

5

The Changing Consumer

The Changing Business Users

The Changing Commerce

The Changing Industry Structures

The Changing People Structures


Technology Convergence of IT & CT Enabling User Centricity

IT

Data Centric

• Command Execution• Transaction Processing• Structured Data• Document based Storage• Data Security• People Adapting to

Systems

ICT

User Centric

• Interaction & Collaboration• Session Handling• Unstructured Data• Content based Storage• User Privacy• Systems Catering to People

CT

Network Centric

• Realtime Communication• Mobility• Connectivity


THE ELEPHANT IN THE ROOM

SELLER BUYERAgenciesAdvertisingKPO’s

CIO – Technology Led Buy

CMO – MarketingTechnology Companies

CTO – Platform Led Buy

SMAC

CDO - Capabilities Buy

Transformation

CEO – Enterprise Wide Buy

Platform Enablement


BUSINESS VALUE CHAINS MADE POSSIBLE THROUGH TECH DISRUPTIONS

Asset

Service

User

Function

Value Chain

Disruption

IIOT and CIOT

Next Generation Operating Model

Digitalization

Culture

Gen 3

Value Chain

Value Chain

Value Chain


Software defined anything

Wearable computing

DevOps

Cloud Orchestration & SIAM

Mobile device diversity & management

IoT

Technology Trends: 2015-2017

DISRUPTERS

ENABLERS

Digital Engagement

Top OEM Players/Providers

S-Social, M-Mobility, A-Analytics, C-Cloud (Multi-Vendor)

Security & GRC


DISRUPTION THAT IS AFFECTING THE EXISTING OPERATING MODEL

Convergence of Skillsets (System Programmer vs. Application Programmer)

System Admins who can script/code are taking Center stage – DevOps Engineers.

Converged Infrastructure Engineers are taking control of complete Infrastructure– SDDC Aware Virtualization/Network/Storage Administrators.

Developers who are Infrastructure Aware – Infrastructure as Code (Platform Developers) are enabling automation and contributing to environment management of SDDC.

Service Management vs. Technology Management Service Integration Driven Process Orchestration is taking

place across the Hybrid Environment. Focus is on having Catalog/Portfolio based Outcomes rather

than Technology Capability Delivery. Operations Integration Layer is emerging that combines

Service Desk & Command Center. Software Asset Management is becoming a Vantage point. Security, Risk and Compliance are aiding in horizontal

alignment of value chain across the enterprise.

Automated Operations – DevOps to NO Ops Predictive Analytics and Assisted Diagnostics is getting

mainstream Application Intelligence and Machine Learning are enabling

new dimensions in IT Operations delivery. Automated Actions based on Self Learning Knowledge

Database


What is Changing with the New Target Operating Model

FROM TO

Plan & Build Consume & Configure

Run following Build Continuous Integrated Run

Agile Development Agile Operations

Full Functionality at Day 1 Minimum Viable Product

Gather All Requirements First Iterative Evolution

Asset Centric Service & User Centric

Project Lifecycle Release Lifecycle

People Adapting to Systems Systems Adapting to People

Efficiency Centric Effectiveness Centric

Quality of Service Quality of Experience

Design for Availability Design for Failures


https://www.youtube.com/watch?v=JzfmzTcVUJg


Recruitment Priorities – Infrastructure Services

Business Productivity

Services

Unified Communications

Enterprise Platform Services

Enterprise Infrastructure Services

High Volume

Servicedesk L1 Analyst

Cisco Unified Communications

Oracle Fusion Middleware admins

Windows/VMWare/Hyper-V/Converged technologies (v-Block)/ Active Directory, SCCM

Citrix XenAppAvaya Unified Communications

SAP Basis Oracle, MS SQL

Microsoft SCCM .NET App Admins Linux, AIX, Solaris

Microsoft Exchange

Production SupportEMC, Hitachi, Comvault, Netbackup

Microsoft LyncOracle, MS SQL

Network load balancers

Niche Skills

Mobility Device Management (MobileIron, Airwatch, XenMobile)

Cisco Contact Center

Open Source App Servers

Engineered Systems (Exadata), iBM PureFlex

Citrix VDIAvaya Contact Center

Open Source DatabaseMac OS, Tru 64, VMS, Shell/Perl Scripting, HP-UX

SharePoint Video Services Webmasters Networker, HP DP

Social ITInformix, Teradata, Sybase, DB2,

AS400/Mainframe,, CDN, OS Encapsulation

Lync Enterprise Voice

SDN and SDDC across vmware and microsoft


Recruitment Priorities – CFS

Automation and Cloud

BSM & ITSM Platform Process Consulting IT Architecture

High Volume

Cloud IaaS Administrators

Admin skills EMS tools - CA and BMC tools

ITSM Process AnalystsTechnical Architects - Single Domain

Cloud PaaS Administrators

Remedy administration skills

ITSM Process Managers Solutions Architect – Data Center

.NET Developers skills for reporting team

Solutions Architect – EUC/Workplace

ServiceNow Admins

Niche Skills

Chef & Puppet

CA Nimsoft, CA Spectrum/eHealth, BMC BPPM, Nagios/Zenoss/Zabbix, OPNET

ITSM Consulting – Process Enterprise Solutions Architect – Infrastructure

Amazon Web Services & Azure

ServiceNow/CA NSD/RemedyForce developers/implementers

ITSM Functional Consultant (Process + tools exposure)

Enterprise Solutions Architect - Security

Run Book Automation

CA Nolio, BMC Bladelogic, BMC RBA, CA ITPAM

LEAN consultantsSolutions Architect – Collaboration

Big Data AnalyticsMicrosoft Systems Center & Microsoft Private Cloud

DevOps SDLC Process Consultants

Solutions Architect – App Platforms

OpenStack / CloudStack

Splunk Admins and Developers


Recruitment Priorities – Security & GRC

Information Security Services

Information Security

Consulting

Identity & Access

Management

BCP / DR GRC

High Volume

Multiple Firewall - Cisco, Checkpoint, Juniper

Vulnerability Management Which includes - Qualys, Symantec, MacAfee.

Privilege Identity Management

DR Coordinators - Having recovery planning and coordination expertise including good Communication and Documentation skills.

Information Security Risk & Compliance professionals

Anti Virus - McAfee, Symantec, Trend (for Virtual Systems)

Information Security Management/Consulting - ISO 27001, NIST, Policy Compliance, DLP Consulting.

Access Governance

IT Risk & Audit professionals

Remote Access - Cisco, Juniper, Microsoft Direct Access (along with its CA)

Identity Management

Professionals with regulatory compliance knowledge of SOX, Data Privacy, HIPAA, FDA, PCI-DSS

ThreaT Management - IPS Cisco, ISS Proventia

Access Management

SIEM – ArcsightStrong Authentication


Recruitment Priorities – Security & GRC

Information Security Services

Information Security

Consulting

Identity & Access

ManagementBCP / DR GRC

Niche Skills

Security Architect/Service Line Manager, Firewall - Palo Alto

Forensic Analysis Skills like Encase, Mandiant.

Oracle 11G R2 Identity & Access Management

DR Technical Expert - having fairly good Technical solution knowledge of all IT technologies specially replication and recovery solution architecture knowledge and documentation Skills.

Enterprise Risk Management Professionals (vertical specific such as BFSI etc.)

Multiple SIEM - Nitro, Q Radar, RSA Security Analytics

Web Application Firewall like F5, Radware.

SailPoint, CA Access Governance

DR Management Expert - having thorough knowledge of DR Management Governance, processes and planning including Communication, Invocation, DR Plan management, ITSM processes, documentation skills.

IT Governance

Threat Management --- IPS Tipping point, McAfee ; Firewall Assurance tools - Skybox,Tufin, Algosec

Application Security Consulting and Testing like PT, Code Review. Secure SDLC Design.

IBM Tivoli Identity & Access Management

Business Continuity Planner - having thorough knowledge of Business Continuity Planning involving BIA, Risk Management, Communication Strategy, BC Plan management.

GRC Platform Consultants (RSA-Archer, MetricStream, Openpages, Agiliance)

Database Firewalls – Oracle/SecureSphere; Network Admission Control – Forescout, Cisco

Data base Security - Imperva, Guardium, Sentrigo.

CyberArk Privilege Identity Manager

Banking Operational Risk Management Professionals.

DLP – Websense, RSA, Symantec

Novell Identity & Access Management

*hcl confidential hcl technologies ito business overview kalyan kumar svp & chief technologist...

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