LAND REGISTRATION ACTS 1925-1986

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Property Management Law firms are leveraging market led technology and legal compliance to improve service levels and debt recovery rates.

The more successful among them have achieved 100% recovery of service charge arrears and ground rent by combining their understanding of the local market with back office processing.

?Improving service levels?Reducing pressure on profitability ?Improving operational efficiencies?Meeting legal compliance?Data Protection

?Automatic letter generation with place holders?Transaction / Fixed price model?Proprietary Matter Management Tool ?Knowledge Management System(KMS) ?Professional legal & Property administrators

?Handling 10000+ instructions in debt & service charge recoveries?Handling 5000 sales, purchase, repossession, & remortgage solicitor enquiries per month ?Handling 35000 land registry searches per month?Robust letter / Legal notice generation methodology with automatic placeholders?Lean Six Sigma & Legal project management?HCL 's proven domain knowledge, expertise & quality driven processes?VisualConvey, Eclipse / Proclaim, Yardi & Onbase tool expertise

Challenges: HCL Solution

HCL Expertise

Initial Letter

Information Pack

Additional Enquiries

Engrossed Deed of Covenant

Issue Consent, Share Certificate& Membership Certificate

Prepare Draft License to Assign

Acknowledge Notice ofTransfer/ Charge

Prepare Draft License to Assign

Official Copy Entries

Oc2 Documents

Title Plan

Drainage Searches

Locality Searches

Home Information Pack

Bankruptcy Search

Local Searches &Environment Search

Lease Deed Review

Initial Demand Letter

Service Charge Letter Before Action

Claims from Mortgagee

Forfeiture

S.146 Notices

Statutory Demand Letter

Winding Up Demand Letter

Late Payment Demand Letter

Guarantor Letter Before Action

Letter Before Claim

Solicitor Enquiries Land Registry Searches Service Charge Recovery Letter Before Action

HCL Service Offerings

HCL Debt Recovery SolutionsDelivering Efficient Back Office Services with Effective Legal Compliance

Proprietary BPM will track workflow, document flow and metrics and provides complete transparency.

Business Performance Management Engine

Multi Location / Multi User Level

Access

Workflow Engine – Triggering of

ActivityManage by Metrics

Web Based ToolAutomatic Time

Tracker

?Case Upload?Role Mapping?Update Tracker

?By Work Type?Sampling for Quality?Automatic Triggering of Event

?Data Capturing?Setting Case Status?Case History View

?Sampling Methodology?Track Error Parameters

?Dashboard?Pareto Chart?Utilization Report?Production Report?Task Tracker?Hourly Production Report

Admin

Allocation

Processing

Quality

Reports

?30% reduction on overall debt collection cost ?15 % increase in debt recovery rate?Improved service levels to 1 day cycle time?Process standardization ?Improved customer acquisition capability

?4 years debt recovery services experience?Proprietary Knowledge Transfer Tool?Only company to be COPC (Customer Operations Performance

Center) certified/ Quality certification for (Back office operations) Conveyancing practice

?Business metric-driven solutions?World class delivery infrastructure ?Disaster recovery for uninterrupted 24/7 operations?Vertical expertise spanning BPO/ Software/ Infrastructure?ISO/IEC 27001: 2005 certified corporate information security system

for data protection

Business Benefits

HCL Advantage

I thought I'd pass on a comment of delight about the Solicitor Enquiries from a customer on one of our sites.

He thought your service has improved hugely and is very impressed with the fast turnaround of home pack surveys/ questionnaires'.

“This is the area I feel that HCL have performed best there have been several occasions where there has been specific requirements to meet targets”

“The performance of HCL to respond to several challenging targets on SED and Land registry delighted us”

Business Improvement Manager,UK based leading Property Law firm

Client Speak

UK based leadingProperty Management Company

Hello, I’m from HCL! We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to build superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 90,000 of us bright sparks are busy developing solutions for 500 customers in 31 countries across the world. How can I help you?www.hcltech.com www.hclbpo.comFor more details mail us at lpo.marketing@hcl.com

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