hcl in the railroad industry - hcl technologies · business transformation sap enabled business...
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HCL in theRailroad IndustryTransforming Railroads by Driving Business through Technology
• Railcontinuestotakemarketsharefromtruckingcompanies,offeringanefficientalternativeatcompetitiveratesandreducingthecostofdoingbusiness
• Intermodal(shippingcontainersandtrucktrailersmovingonrailroadflatcars)hasbeenthefastestgrowingrailtrafficsegmentinthepast25years
• InNorthAmericaalone,theRailroadindustryemploysover175,000workersandhaspoured$500billionintotrains,tracksandterminalssince1980
• Theaveragerailshippertodaycanmovenearlytwiceasmuchfreightforwhatitpaid30yearsagowhilepaying45%lesswhencomparedtothe80’s
• Passengerintermodalisfastemergingasmoreandmoreusersmixflightwithrailroadtravel,andrailroadfreightersaremorewillingtoshareroutesandtracks
UNDERSTANDING THE INDUSTRY
RaiLRoad VALUE SOLUTIONS
HCL – Here to help• 500+domain&technologyprofessionals
• ExperiencewithClass1NorthAmericanrailroadcompanies
• Transformationcapabilitiesinfunctionalareascoretorailroads-ProductEngineering,EnterpriseAssetManagement,WorkforceManagement,Revenue&CostManagement,CorporatePerformance,GlobalTrade&Compliance,andEnterpriseResourcePlanning
• TransformationsolutionsforMaintenanceRepair&Overhaul,CrewManagement,LinerAssetManagement,DecisionmakingbasisEventCorrelation,Shipmenttracking,remoteworkforceenablementandMobilityenabledsolutions
• Addressingthemostpressingchallenges–systemmodernizationwithoutimpactingcustomerservices,improvingemployee productivity, increasing operational efficiency and real-time supply chain visibility, simplifying travelexperience,enhancingdigitalpresence,andgroomingtoregulatorydemands
Geographically dispersed operations
Resource management
Operational efficiency and reliability
Increasing regulations & capital spend
• Complexassettrackingrequirements
• Maintainingoptimalinventorylevelsatmultiplelocations
• Complexworkforceschedulingrequirements
• Planningandschedulingofconstrainedmaintenanceresources
• Increaseininter-company/industryandcrossbordercollaboration
• Highcostlabor-Railworkersareamongstthemosthighlycompensatedworkers
• Large-scaleretirementsandmassiveintellectualcapacityexitingthelabor-forceatthesametime-theincreasingageofbabyboomersintheactivelaborforcecontinuestobeamajorconcern
• Unionizedworkforcewithincreasedbargainingpower-approximately85%ofClassIemployeesandaround,belongtoaunion
• AgingITsystemslimitresourceefficiencyandunderminesreliabilityinestablishedrailmarkets,preventingcompaniesfromrespondingquicklytochangingneeds;Inabilitytoadoptnewer,moreflexibletechnology
• Lackofindustrywidestandardsandeffortstoidentifyandautomateprocessesthrougheffectiveuseoftechnology
• IntheUSalone,40centsperrevenuedollarwasinvestedbackintoarailnetworksince1981-therailroadsareestimatedtospendnearly17%ofrevenueoncapitalexpendituresannually
• RailroadsarecommittedtomeetingthePositiveTrainControl(PTC)deadline,butitwillcostupto$13.2billiontoinstallandmaintainPTCoverthenext20years(whilePTCwillyieldjust$1inbenefitsforevery$20spentonit)
Business Challenges
+HCL Offering
iMRO for Rail
iCREW for Rail
iLINE for Rail
Automotive Data Warehouse
Crew Scheduling
Wireless Yard Switching
Maintenance of Way
• HCL’ssolutionforMaintenance,RepairandOverhaulthatenhancestheSAPERPapplication
• Addressesthetransportationindustry’srequirementsinAssetInduction,Inspection,MaintenancePlanning&ResourceBalancing,andpaperlessmaintenance
• Off-the-shelfapplicationthatbringsend-userbenefitsandoperationalefficienciesresultinginincreasedassetutilization,improvedmaterialavailability,greatercosttransparencyandbuiltincompliancesupport.
• HCL’send-to-endsolutionforadministering,assigning,planning,dispatchingandpayingcrews
• ExtendstheSAPERPfunctionalitiesofhumancapitalmanagementtotackletheuniqueworkforcemanagementchallengesoftransportationserviceproviders
• Improvesoperationalefficiency• Reducesoveralloperatingcosts
• HCL’ssolutionformaintaininglinearassetsbasedonSAPERP
• Addressesuniquerequirementsoflinearassetsthatcanstretchacrossthousandsofmilesrequiringregularinspectionandbothplannedandunplannedmaintenance
• Facilitatesbothplanningandexecutionoflinearassetmaintenance,whilemaintainingdetailedlabor,materialandothercostinformationtoenablefinancial/compliancereporting
• Decisionsupportsystemthatprovidesasingle,integratedviewofautomotivebusinessdata
• Visibilityofautomotiveoperations-frommanufacturertodealerdelivery-attheVINlevel
• Analysisofdamage/compilationofoccurrencesandliabilitiestooptimizeramplocations,andaccordcomparisonsandanalysisofactualrailcarvolumestobudgetandforecastestimates
• VisibilityandrealtimeinformationavailabilityatVINlevel• Improvedcostanalysisandutilizationoframps,railcarsandequipmentby~20%• Improvedtransittime(~15%)byreducingthedwelltime–minimizingrevenueleakage
• ScheduleManagementthroughautomatedcrewcalling;end-to-endvisibilitythroughoutyardandroadassignments
• Completevisibilitywithinthepools,assignmentsandemployeestatus
• AdherencetoFRA‘Hoursofservice’regulations
• 20%improvementincrewproductivity• 100%reliabilitywith24*7supportofferingcompletevisibilityofpools/assignmentsand
employeestatus• ImprovedROIthroughefficientcrewmanagement
• Providesanautomatedprocessthat“reads”thelegacysystemswitchlistwhereeachcarinthelisthasbeen“markedup”forfurtherdisposition
• Sendsthesignaltotheyardswitchcontrolpaneltomanipulatetheyardswitchesaccordingtothemarkedupswitchlist,increasingtheproductivityandsafety
• Effectivecontrolofswitchingoperations• Yardswitchinginsequentialorder,markedaspertheswitchlist• Improvedcommunicationandsafetyforyardpersonnel• Centralizedsystem-drivenswitchingoperationsforcardispositionwithintheclassificationyard
• Mobilitysolutionformaintenancestaffonfield,providingreal-timeconnectivitywithcoresystemsfromremotelocations
• Realtimeupdateofinformationonassignmentsanddeviationstothesystem
• 20%improvementinfieldstaffproductivity
• 100%visibilityaboutserviceassignmentsandstatus
• Improvedresourceutilization
Solution Overview and Value Proposition with Realized Benefits
• Understandingbusinessprocessespertinenttotheindustryandapplyingtechnologytoenhancecustomerexperience
• Dedicatedcustomeracademiestoexpediteresourceon-boardingandproductivitythroughdomainleddelivery
• OfferingaROIbased,provenApplicationManagementmethodologywithpredictableoutcomesdesignedtoalleviatethecentralissuesofvalueaddition,businessalignmentandcostreduction;Guaranteedsavingsaccruingfromreducedcostofoperations-‘Runthebusiness’,areploughedbackintotransformationalinitiativesfocusingon‘ChangetheBusiness’
PEOPLE IN ACTION THE RaiLRoad TEaM
Practice Snapshot
Domain Expertise Partnerships &Industry Alliances
Solutions & Frameworks
Unique BusinessModels
Comprehensiveservices across the ecosystem
• 500+domain&technologyprofessionals
• Deliveringservicesto9ofthetop15railroadcompanies,globally
• EngagedwithNorthAmerica’sClass1railroads;provencasestudiestodemonstrateexperienceandsubjectmatterexpertise
• Significantinvestmentsinrailroads-Solutions,Accelerators,Methodologies&Frameworks,addressinguniquefunctionalitiesprovidingcompetitivevalueforcustomersacrosskeyperformanceparameters
• iMRO
• iCREW
• iLINE
• AutomotiveDataWarehouse
• CrewcallingSolution
• OptimizedMaintenanceScheduler
• MaintenanceofWayMobilitySolution
• RailYardManagement
• EnterpriseTransformation
• ProductEngineering&Development
• SystemIntegration
• ITServices,Management&Operations
• BPO
• InfrastructureServices
• CustomApplicationDevelopment
• LegacyModernization
• MasterDataManagement
• EDI/B2BServices
• CollaborativeCo-SourcingModel(providesflexibility&scalabilityasacustomercanretaincontroloverallthestrategicaspectsofITwhileleveragingourcapabilitiesforoperationalexecutionandexcellence)
• Risk-RewardSharing
• OutputBasedPricing
• JVs
LeveragingstrategicallianceswithFortune1000firms
• SAP
• Oracle
• Microsoft
• TIBCO
• RedPrairie
• eBiznet
• Daon
• AvFinity
• EMC
• HP
• CA
• Misys
• Informatica
Business Transformation
SAPenabledbusinesstransformationacrossFinance,HR,ProcurementandCrewManagementprovidingexecutivereporting for the transport system in Greater London,including providing a shared services model. Results:Projected$400Mninrealizedsavings.
Finance and Payroll
Enabled real-time management information andimplemented world- class financial processes acrossAccounting,Planning&Budgeting,GRCandPayrollforthelargestClassIRailroadinNorthAmerica.Results:Adheresto industry specific requirements such as STB reportingandSTBcompliance,andfinancialtransparency.
Crew Management
ForthelargestrailroadcompanyinCanada,wemodernizedtheexistingcrewmanagementsystembymigratingfromamainframe infrastructure to a fully integratedmidrangesolution.Results:Vaultedthisclienttoaleadershippositionin employee productivity and cost control by reducingits dispatching costs, deadhead and layway costs andensuring guaranteed payments. Results: $60Mn annualsavingsprojected.
Customized Solutions
For Singapore’s premier public transport rail serviceprovider, we provided a solution to overcome specificproblems in their preventivemaintenanceplans.Results: Problem response time was reduced by 20%; cost inspares inventory was reduced by 33%; provided OnePlatformforallHRsystems
SUCCESS STORIES
CaseStudies
20+ Global Customers
“The introduction of the new integrated system will lead to a business change across Transport for London organizations and that will dramatically improve our efficiencies and benefit all of the London’s commuters and visitors.”
Managing Director, Finance and Planning, Leading Urban Transport Authority in London
Testimonials
• Customers-20+globalcustomersinNorthAmerica,Europe,India&theMiddleEast,APACandANZ
• Team-500+technology&domainconsultants
• Services–ITApplicationsDevelopment&Maintenance,EnterpriseTransformation,LegacyModernization,BusinessIntelligence&Reporting,ProductEngineering&Development,BusinessProcessOutsourcing,InfrastructureServices
• Solutions & Frameworks–iMRO,iCrew,iLine,RailYardManagement,AutomotiveDataWarehouse,MobileDataTerminal,PositiveTrainControl,OptimalYardSwitching,WirelessYardSwitching
• Partnerships–SAP,Oracle,Microsoft,TIBCO,RedPrairie,eBiznet,Daon,AvFinity,EMC,HP,CA,Misys,Informatica
HCL’s RaiLRoad Team IMPACTING THE WORLD
| 90000 people | 31countriesHcl tecHnologies: $6.2bn
THE WoRLd iS noTiCing SOMETHING UNIqUE ABOUT HCL
The‘EmployeesFirst’philosophyatHCL,thefirstsucharticulationintheITIndustry,isatthecoreofoureffortstoprovideouremployeeswithaworkenvironmentandculturethattheycantakepridein.
iT iS EMPLOYEES FIRST
Employees First.
Whenyouchannelizetheenergiesof90,000employeesandpouritintoafunnel,yougetapotentconcoctiongushingoutoftheotherendthatwillsendyourcompany’senginesracing.
WecallthistheEmployeesFirsteffect.
www.hcltech.com
HCL’sEmployeesFirstisanewandradicalmanagementphilosophywhichwillcatchonwiththeworldsoonerorlater
HonoredwiththeForresterGroundswellAward2011inthe‘Management–InnovativeSystems’categoryfor‘ValuePortal’–anemployeeideaexchangeplatformwhereemployeescollaborate,innovateandleadtheimplementationoftheirideastodelivervaluetoHCL’scustomers
DardenSchoolofBusinesshasdoneacasestudyontheimpactcreatedbyHCLthroughits“EmployeesFirstCustomersSecond”practice
HarvardBusinessSchoolteachesaboutHCLasacasestudyonbusinesstransformationhighlightingtheEmployeesFirstinitiative
HCL’sEmployeesFirstand‘democratization’ofmanagementconceptcould‘bringaboutacorporaterenaissance’
ExclusivereportonEFCSrecognizesthatthisphilosophyempowersHCL’sfrontlineemployeestomakedecisionsandtakeactionsforthebenefitofcustomers
Gartner
Rankedastheworld’sMostInnovativeCompanyinitsworkforcepractices
PublishedbyHarvardPress,Employees First, Customers Secondisadmiredbyglobalthoughtleaders-TomPeters,TonyHsieh,GaryHamel,JudyMcGrath,RamCharanandVictorK.Fung;Ranked
No.17ontheBestSellerlistin800-CEO-READ;Listedamongstthe‘BestBusinessBooksof2010’bytheLibraryJournalofAmerica;RankedNo.7onAmazonUK’slistingof‘BestBusinessBooksof2010’.
PublishesaCaseStudyrecognizingthebusinessvalueofHCL’sEmployeesFirst-“ForHCLcustomers,improvedengagementandemployeepassiontranslatesintogreaterflexibility,proactiveinnovation,andadesiretodotherightthingforthecustomer,regardlessofwhattherulesmightsay”,itsays.
WinstheAsianHumanCapitalAward2011forinnovativeandimpactfulpeoplepracticescenteredontheEmployeesFirst,CustomersSecondphilosophy
Forthefourthtimeinarow,WorldBlulistsHCLasoneoftheMostDemocraticWorkplacesintheWorld
AcknowledgesHCLTechnologiesastheworld’smostmodernmanagement
HCLisalsotheonlyAsiancompanywhoseCEOfeaturedonFortune’s‘DreamTeam’
HCLisintheElite“Thinkers50”List
OneofBritain’sTopEmployersforthe5thConsecutiveYear