hcl scholar summary

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Module 1 : Introduction and Overview of HCL 1. Leading global technology IT enterprise – annual revenue $5 billion as on march 09 2. 2 companies – HCL Technologies, HCL infosystems 3. HCL Enterprise 3 decade old, founded 1976 4. 60000 professionals, 23 countries, 500 points of presence, 5. EBITDA - $ 550Mn 6. India - Offices in 170 cities and 500 servce centres,4000 towns 7. Sales and distribution- 83000 outlets in 9000 towns 8. Delivery facilities - US , UK , Poland, Finland , Puerto Rico , Brazil , China , Malaysia , Singapore and India 9. HCL Technologies- global market focus – 5 LOB a. Product engineering, R & D b. Enterprise and custom applns c. Enterprise transformation services d. Infrastructure management e. BPO services 10. HCL Infosystems – indian market focus a. Hardware b. Network solutions c. System integration d. Managed ISP services e. Homeland security f. ICT distribution 11. HCL Technologies – 11 yrs ago 1998 12. Leadership in Product engg 13. Widest service portfolio among Indian IT Service Providers 14. Recent Launch - Enterprise transformation Service ( Business, Technology, Applications and Data Transformation-4 broad needs of any enterprise) 15. 2005 - HCL started focussing on value centricity in customer relations,leveraging new market opportunities, employee experience. Chnage - Volume centric --> Value centric 16. HCL's way of business - recognised - Harvard, IDC , Fortune, Forbes, Economist ,Business Week.... 17. IPO - 1999, HCL Focus - trasformational outsourcing 18. network of offices in 19 countries 19. phase 1 - 1st Microcomputer 1978, Fine grained multi processor UNIX in 1988 20. phase 2 - 1997, HCL Technologies spunoff from HCL R&D 21. phase 3 - Today, HCL sells most PCs in India, 19 countries across 360 service locations 22. time magazine – intellectual teamroom wehre empls could imagine endless possibilities 23. Since alliaces in 1970's - partnerships and HCL - inseperable 24. Boeing dream liner's Flight Mgmt Sys 25. HCL's business - IT h/w , Sys integ , tech & s/w services , BPO , Infra mgmt 26. Shiv Nadar a. when shiv started – india had 250 computers delhi barsaati b. Listed in year 2000, NIIT born from nadar's vision

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Page 1: HCL Scholar Summary

Module 1 : Introduction and Overview of HCL1. Leading global technology IT enterprise – annual revenue $5 billion as on march 092. 2 companies – HCL Technologies, HCL infosystems3. HCL Enterprise 3 decade old, founded 19764. 60000 professionals, 23 countries, 500 points of presence, 5. EBITDA - $ 550Mn6. India - Offices in 170 cities and 500 servce centres,4000 towns7. Sales and distribution- 83000 outlets in 9000 towns8. Delivery facilities - US , UK , Poland, Finland , Puerto Rico , Brazil , China , Malaysia , Singapore and India9. HCL Technologies- global market focus – 5 LOB

a. Product engineering, R & Db. Enterprise and custom applnsc. Enterprise transformation servicesd. Infrastructure managemente. BPO services

10. HCL Infosystems – indian market focusa. Hardwareb. Network solutionsc. System integrationd. Managed ISP servicese. Homeland securityf. ICT distribution

11. HCL Technologies – 11 yrs ago 199812. Leadership in Product engg13. Widest service portfolio among Indian IT Service Providers14. Recent Launch - Enterprise transformation Service ( Business, Technology, Applications and Data

Transformation-4 broad needs of any enterprise)15. 2005 - HCL started focussing on value centricity in customer relations,leveraging new market opportunities,

employee experience. Chnage - Volume centric --> Value centric16. HCL's way of business - recognised - Harvard, IDC , Fortune, Forbes, Economist ,Business Week....17. IPO - 1999, HCL Focus - trasformational outsourcing18. network of offices in 19 countries19. phase 1 - 1st Microcomputer 1978, Fine grained multi processor UNIX in 198820. phase 2 - 1997, HCL Technologies spunoff from HCL R&D21. phase 3 - Today, HCL sells most PCs in India, 19 countries across 360 service locations22. time magazine – intellectual teamroom wehre empls could imagine endless possibilities23. Since alliaces in 1970's - partnerships and HCL - inseperable 24. Boeing dream liner's Flight Mgmt Sys25. HCL's business - IT h/w , Sys integ , tech & s/w services , BPO , Infra mgmt26. Shiv Nadar

a. when shiv started – india had 250 computers delhi barsaatib. Listed in year 2000, NIIT born from nadar's visionc. Jan 2005 – CNBC Business excellence award – prime minister of indiad. feb 2005 – power list – india today e. Ernst and young entrepreneur of the year 2007 – service categoryf. nov 2007 – university of madras – doctrate in science – IT and transformation of tech culture globallyg. Padma bhushan – Jan 2008h. Founded SSN College, Vidya gyan in UP, i. active member of executive school of business, - ISB hyd, j. involved in public health foundation of india-PHFIk. initiatives of girl child, empowerment of women

27. Vineet – CEO, whole time director of $2 bn hcl techa. Fortune – worlds most modern managementb. London business school – leader of organizational innovationc. Harvard – case study on Employee forst - taught - strategy and leadershi classes in haravardd. 2007 - Business week top 100 tech companiese. IDC - Vineet has most cohesive and articualte visionin IT sectorf. vineet – senior management trainee – 1985 – Engineer, MBAg. Before – CEO of infra business

Page 2: HCL Scholar Summary

Module 2 – Business Lines of HCL

1. 6 lines of businessa. Business processing outsourcingb. Custom appln servicesc. Engineering and R&D servicesd. Enterprise appln servicese. Enterprise transformation servicesf. IT infrastructure management

2. BPO started in 2001 new form - Transformational BPO - contitutes - Full process outsourcing, Multiple process outsourcing223.6 million revenue13300 professionals – india and northern ireland17 delivery centers across india – 11 and UK - 624 * 7 multi lingual and multi channel support8 european and 8 APAC languagesVerticals –

telecom, retail & CPG, Banking and financial, Insurance, Hi tech & manufacturing and media, Publishing and entertaining

HCL BPO _ largest telecom engagement in IndiaFrist BPO - CMMI Level 3Largest BPO in Northern irelandPioneered in indian BPO – blended shore operations1st indian and 3rd world – certified COPC Certified for Collection ServicesKey offerings : Business generation, Operations management, Business decision mgmt

3. Custom appln services Services Offerred :

Custom application development, deployment and integrationmultiservice platform - mix of - customized aplication service and other services (packaged application services,remote infra mgmt and enterprise transformation services)

a. 10000 professionals, 100 countriesb. Dedicated COEs in enterprise content management, indep verifn, validation, e-business, data

warehousing, business intelligence, .NET, J2EEc. Partnership with Microsoft, Web methods, TIBCO, Oracle, Digite, IBM, Sun Microsystemsd. 650 test ppl, appln performance laboratory, e. Partnership with Mercury, Rational, Segue, Compuwaref. 100% transperant to client CXO dashboard, for SLA tracking and status reportingg. Value Addition

Value based multi service solns to the micro level business specific requirements Solutions to fill gap created by functionality of packaged applications Increased flexibility and responsiveness Decreased IT support costs Increased transaction volumes with concurrently reducing cycle time

h. Rated higher than industry average on parameters of productivity, efficiency, lower defectsi. Ensure customers max cost effectiveness, best possible IT solutions, by mix of appln development and

maintanence and by flexible delivery and pricing models.

4. Engineering and R&D services a. Unique place in market – so got in to R&Db. 360 partnership approach c. Serving through unique proportions like concept of manufacture, and first 2.0d. R&D services to component vendors OriEMs, ODMs, ISVs across multiple industry segments and

domainse. End to end solutions – consistently deliver complex and critical products

Page 3: HCL Scholar Summary

f. Rich product engineering Geneology for 30 yearsg. HCL DNA

Frist 8-bit microcomputer at same time as apple in 1978 Released worlds first RDBMS in 1983 Released a multi-processor Unix in 1989 before sun and HP

h. Highlights High performance critical medical products Across 245 customers – telecom and networking, medical devices, consumer electronics,

semi conductor, manufacturing, aerospace, automotive, servers, storage, security, operating systems, contract manufacturing

Depth through value chain : engagements with OEMs, EMS companies, component vendors (processor companies, auto and aero component vendors), Standard bodies (SNIA, WiMAX, powerpc.org)

Breadth of service offerings 1. Hardware eng2. Embedded eng3. Mechanical eng4. Software and product eng

i. key propositions- full lifecycle prod. engg services (spans : requirement definition to prototype architecture, dev, testing and tech help desk, field support, mainteance and upgrades)- Concept to Mfg for Hi-Tech,Mfg Cos , includes env.testing and compliance- Low vol. mfg and associated services (incld suply chain integration,vendor mgmt and transfer of technology)- post mfg services (prod lifecyle services and high level tech services)- S/w prod engg solutions - SaaS, digital protection services, Web 2.0 services and R&D services for OEMs- Engg Portfolio Optimisation(EPO)

5. Enterprise Application services (EAS) a. offers pkg and platform led services to transform customer's business and IT operations.b. Blue Ocean alliance with SAP, Oracle and Microsoft c. delivers services like blue prinitng, dev, dep, testing , global rollouts to app. maintenance and suport in

ERP, CRM and SCM.d. strong team of 6000+ ERP consultante. SOA and SaaSf. EAS uses platform ficussed aproachg. technology based business optimisation is the cornerstoneh. optimisation achived in2 ways :

Stage based optimisation process driven optimisation

i. stage based : app. consolidation, global single instance, platform develepment and service enablement

j. process based : processes like partner integration, unified customer view, and SSO

k. unique service offerings- State based offerings : Upgrade Competency center and eZ.Migrate- Integrated Offerings : iERP - Competency based offerings :

- Middleware integration competency center for WebMethods and Tibco- SOA Driven integration- Siebel CRM service center

- Platform based services : SAP Netweaver and Fusion Middleware - Consulting services : Application Portfolio Optimisation and platform section

6. Enterprise Transformation Services (links : 8)

Page 4: HCL Scholar Summary

a. helps customer align Business Strategy with IT Strategy.b. offers an integrated approach towards business process, technology, apllication and data to deliver end to

end solutions that supports enterprise transformation.c. 5500+ consultants - d. service areas --> IT Consluting and Goverance, Middleware and SOA Services , Enterprise Content

management and Portals, Independent verification and validation , BI Services , Mainframe and Midrange services.

e. helps customers identify initiatives driving change, manage transformation process and implement supporting tech solutions that add value to oragnization.

f. provides end to end services that respond to full spectrum of challenges impacting organisational transformation

g. ETS renders offerings in each of these 4 areas : (Business/Technology/Application/Data)Transformationh. Advise to Execute services ( that involve services to maintain and support services that guarante alignment

of Customer's IT Spend to Indusyry benchmark) while supporting Transformation services initiatives across the Enterprise.

i. Benefits- reducing IT Intensity- Help CU. achieve operational excellence- Help Cu achieve business goals thrugh IT Alignment- Improve Cu's Cu Intimacy

j. ETS practise snapshot- Over 100 consultants with mix of domain adn tech expertise- Advisory and execution Services : Business/Technology/process Consulting , Application Architcture,

Legacy Modernization , Supply Chain management, Data and Business analytics.k. Key methidolgy

- - MergeIT : evaluate impact - before and after M&A - define deployment startaegy, governance model and the post M&A migration solutions

- Step-Up-IT : Technology transformation methodology focusses on the Cost Savings. Depending on the Cu's IT Stack defnes an Outsourcing Strategy first and builds cu's long term IT strategy leadng to to IT Portfolio Optimization and management.

- BPR Methodology : 5 phase methiodology : Plan Discover Analyze Remodel and Implement/Improve. Integral part is Change management.

- Corporate performance management : Muti Step framework including Balanced Scorecard, Six Sigma , EFQM and Benchmarking

- Service Driven Application Modernization methodology : (SDAM) : Proprietary SOA based legacy modernization methodology.

- PROBE and SPEAR : Process consulting models - determines issues and concerns faced by an organizaton and adopt a model as refernce in building and Deploying a Quality Managemant System to enhance overall capability of the processes.

l. Engage- Modularity of ETS enables to integrate to handle complex outsourcng engagements and standalone

services in specific area.- Engages with Cu. in the follg. modes : - -Integrated Services - encompasses - Business, Technology. Application and data Transformation

across Engagement lifecycle of Cu.- Discrete Services in each specific Transformational Area.- ETS practise differentiators :- value-driven services : assists Cu. to optimize IT Intensity(revenue to IT Spend ratio) and to build

business efficiencies by aligning business strategy with IT Strategy.- Commitment to results : Guaranteed benefits of Transformation by leveraging HCL's capaility to

architecht and manage Cu's IT Stack.- Higly purposeful and focused : ETS - key focus area for HCL to drive value in Cu. engagements.- Practise is purposed and offers flexibility of engagement through Discrete and Integrated set of service

offerings.

7. IT Infrastructure management ( Diag : 1) a. ISD (Infrastructure Services Division) - focused on addressing the demand fr Cost effective mgmt of

technology infrastructure across geographically dispersed locations.b. mission - develop innovative soltuions for enterprises worldwidec. pioneered Remote IT Infrastructure Management d. (helps Cu to achieve superior Infra Performance at significantly reduced costs)

Page 5: HCL Scholar Summary

e. ISD fulfil global and smart sourcing needs of its Cu - "Co-Sourcing Model"f. Co-Sourcing model provides new alternative sourcing proposition to COs looking for flexibility and

strategic control from their IT Infrastructure outsourcing engagement.g. this model is a collaboarative approach to outsourcing - partnership b/w client and service providerh. client retains strategic portion of operation i. service provider takes care of typical day to day running of operations and other areas defined by client.j. Busness benenfits

- flexibility- quality and process edge- domain expertise and dedicated skillsets- visibility and control - Proactive problem solution- 10X cost reduction- SLA and best Practices

Diagram

Page 6: HCL Scholar Summary

Module 3:==========

Aerospace & Defense :========================

1. Offshore engg services a decade ago2. Over 750 Projects 7 domain services extend to avionics,engg design,IT apps & manufacturing services3. Global engg hub - CoE for aerospace4. HCL serves prime contractors,sys suppliers,equip suppliers & component suppliers5. 40+ Cu including 2 OEMs,2700+ consultants, 12000+ engg experts6. Risk-Reward sharing based business model7. Avionics - 7000 person yrs of exp8. Manu services - low volume manu,prototype manu, sheet metal, env testing & product testing

Automotive :==============

1. Foray in to automotive industry in 1999 - electronic products used in each & every european vehicles2. Automotive electronics,engg & design,enterprise to automotive OEMs & Tier 1 suppliers with 700+ team of architechts,domain experts & design enggs3.Biggest of quarterly productions - Toyota, Ford & GM4. 2005 - 67 million automob produced, 2006 - 16 million automob sold in USA, 15 million in west europe, 4 million in china & 1 million in India5.BMW awarded SPICE rating 6.Full & Partial life cycle product engg & IT services7.APEX - Advanced Solutions for Passenger experiance (In vehicle infotainment, Driver assistance & support,Passenger safety & security & Perf & body control

Energy & Utilities :=======================

1.Electric Util,Water Util & Waste & Re-cycle Utils offering customized solutions in Enterprise IT,Cu service,Revenue mgmt & Supply chain2.Ops efficiency through asset & resource optimization is a key in this sector3.Electric util - Works with Automatic Meter Reading (AMR) systems, rich exp in SAP IS util4.Water util - completed one of largest end to end project5.Waste & Re-cycle util - completed 2nd SAP impl,end to end engg work which is a mobile terminal to enable truck to board room integration,completed business ready infra in sewage cleaning systems

Financial Services :=======================

1.8500 transformers transforming technology to competitive advantage2.Retail & Corp banking,Capital market & Insurance3.value-based multi services approach and deep domain expertise4.Client list includes 100+ Cu's with Micro-verticalized delivery structure5.decade long association with 1 of worlds large invest bank - 120+ projects,200+ processess & 250+ app6.10 yrs relationship with one of largest eurpoean bank in services like cards,loans & mortgages,trade finance, cash mgmt,risk mgmt,corp finance, insurance & so on7.Loan Origination & Tracking System (LOTS),Collateral mgmt system,SOA based single payment arch,MiFID compliance toolkit,MiFID lite & reporting factory8.Dev,Main & enhancement of Credit,Market,Operational,Liquidity & Counterparty risks9.Robust Transition Framework ASSeTTM for migration of more than 200+ processess in financial services10.Prod support for more than 100 mission critical Clearing & Settlements apps & handling transactions over US $ 100 bn a day

Page 7: HCL Scholar Summary

11.InvesIT(Investment Research platform),CapitalStrem's Finance center (Commercial lending platform) & Enterprise lending suite for Retial loan Origination12.Enterprise transformation services (ETS), Independent Verification & Validation (IV&V), Integrated ops mgmt center (IOMS), Tech CoE's add value to offerings13.Partners - Misys,Chordiant,SimCorp Dimension,OMX, GuideWare among others14.ERP solutions like SAP,PeopleSoft & Enterprise Content mgmt

Government :================

1."Citizen First" with 16+ yrs IT exp in Gov sectors like Health & Human Services,Social Services, Criminal justice & public safety, Transportation, postal services & education2.2200+ exp professionals with Cu's in US,UK,ANZ,Singapore,Malasiya & India3.From consulting to bespoke dev of apps with dedicated SAP team of 1400 professionals

Hi-Tech ;=============

1.Risk sharing engagement models like Global Risk Reward Partnership (GRRP)2.Partnerships across eco-systems in hi-tech industry with EMS,foundries,components,systems,software and OEM vendors3.Provide Engg services & hardware prod companies like RoHS (Restriction of hazardous substances) & WEEE (waste electrical & electronic equip)4.Services in this domain include ASIC design (front & back end),FPGA design and borad design in industries like Networking,Storage, Computer architechture,Consumer electronics,medical electronics, automotive and aerospace5.C2M (concept to manu): RoHS,WEEE,EMI/EMC/ESD,prototyping,manufacturing,BOM optimization,PCB re- design,testing & industry compliances etc..6.Maintanence & sustenance of tester control & apps software, end 2 end prod dev for components,instrumentation,embedded engg & hardware design7.Over 15 yrs delivered more than trillons of dollar worth of IP's to the Cu's

Life Sciences :==================

1.Business aligned services in 3 micro-verticals : Medical Devices,Pharmaceuticals & Chemicals and healthcare2.Core competency - Domain consulting,Design collaboration & Manufacturing,IT Services,BPO & Infrastructure.3.First Indian IT Cofication for design & dev of medical devices and also has FDA compliant QMS4.Works with 7/10 top medical devices companies,9/15 global pharmaceutical companies & large and cluster hospitals aCross the globe5.LS practice started in 2002 with y-on-y growth of over 100%6.Apps based services,Tech dev Services,Package impl services,ITes (BPO),IT infra services7.Partnerships & memberships,Global sales team,sales support team,domain consulting grp,category marketing team8.Industry segments - Pharmaceutical,Biotech,Medical Device,Healthcare service providers,Agri business & ISV's9.Global partnerships - Tokushima univ,Supercomputing center for Bioinformatics & Computational Biology,IIT,Delhi10.Consultants - 1500+ domain & tech 11.Key clientile - 7/10 top medical devices company12.domain centric Approcah-consultants with 6-30 yrs exp.13.Cu facing AM/RM's from leading b-schools like Kellog's,Wharton,AIM-Manila,IIM's etc..14.Mutli-Service Integration And Service Innovation,Business outcome based pricing,Innovative partnership structures & Forward looking Cu's - New areas for value creation

Page 8: HCL Scholar Summary

Media & Entertainment :============================

1.12+ yrs exp in media & entertainment domain with end to end capabilities in Publishing segment,Recorded music,Digital media,Content solutions for publishing,Gaming, and Hardware to Software capabilities in entertainment segment2.Work with top 3 music companies and 3/5 top publishing companies in the world3.Formally Verticalized in 2001 with blue ocean stratergy4.IT consulting, Architechural blueprinting,App dev & Main,App protfolio optimization (APO),& packgaed solution impl to product engg,testing,RIM (Remote Infra mgmt) & BPO5.2500+ domain & tech consultants6.CoE - Enterprise content mgmt & Portal,e-Business,e-Learning,Gaming7.Memberships & Forums - Platinum member of Hotel Technology Next Gen (HTNG)8.Partnerships - SAP,Oracle,Microsoft,Infor,Tibco,Informatica,EMC,CISCO

Retail & Consumer :====================== 1.Services - Vendor mgmt,Planning,Supply chain activities to Store and multi-channel offerings2.Improving supply chain efficiency,Streamlining store operations,managing merchandise,maximizing customer loyalty to conceptualizing,buliding & managing e-Commerce capabilities3.AMR Research rates HCL as a leader in Retail offerings4.Risks retail industry is facing - Shortening product lifecycle,managing multi channel operations,high demand volatility5.Extended supply chains,Production offshoring,Incresed lead times,Pricing pressures,Lost sales and brand erosion due to stock outs - Practice highlights6.Provide end to end order mgmt solutions encompassing customer mgmt,order mgmt,location mgmt,purchase mgmt,pricing/discounts, and billing/invoicing7. 7/35 Retailers,10/70 world top retailers,4/10 hardliners & Liesure good retailers,2/3 appareal relatilers,3/10 APAC,4/5 Indian retailers

Telecom :=============

1.8000+ professionals,servers - telecommunication ecosystems,providing end to end solutions in engg R&D Services,Customer & E nterprise apps,Infra mgmt,BPO2.Service in domain - Engg Cost Optimization,Ticket lifecycle mgmt,Advanced technologies Empowerment Services,Interoperability,Unified communications and VoIP/IMS services3.1 yr ago verticalized and the highlights are : a.Coverage of depth & bredth of domain b.Wireless,wire line,equip,test and measurement,telecom services and ISV's - Assets c.End to end integrated offerings - turnkey impl,system integration and concept to field impl d.Service offerings - Infra mgmt,BPo e. End to end capabilities - hardware,software,piece manufacturing and compliance testing

Travel,Transportation and Logistics :=========================================

1.Travel solutions for airlines,online travel portals and information service providers across various functions

Healthcare :==============

Page 9: HCL Scholar Summary

1.HCL provides application,collaborative and integration and infra services to healthcare providers in 3 areas - care delivery,business infra and health plan2.Application support - App Main,Customer support,24*7 help desk3.Application development - App design & dev,Quality assurance,Platform migration,Re-engg4.Product Innovation - Prod dev workbench,Prod integration arch to shorten time for prod5.Infra Mgmt - N/W / Security Mgmt,Data center Mgmt,Remote Infra Mgmt,Business ready infra6.Regulatory / standards compliance - HIPAA compilance,HL-7,DICOM,LOINC,SNOMED7.Business process and customer contact Centers - Revenue cycle mgmt,Data Analytics,Data Mgmt,Customer life cycle mgmt,Finance & Accounting services (F&A),Management Services - Insurance Processes,Help desk & user tech support

Module-4

=====================KNOW MOre ABOUT HCL=====================

-------------HCL Snapshot-------------

Total Employees = 60000

HCL Technologies(Global market Focus)---------------- - Product Engineering and R&D, Enterprise and Custom Applications, Enterprise Transformation Services,Infrastructure Management & BPO Services

-> Operations in 23 countries

-> Delivery Facilities - US,UK, Finland,POland,Puerto Rico, Brazil, China, Malaysia, Singapore and India

HCL Infosystems(Indian Market Focus)--------------- - Hardware , System Integration, Networking Solutions, managed ISD Services,Homeland Security and ICT Distribution

-> India Presence - 170 cities across 500 points of presence reaching 4000 towns

-> 83000 outlets in over 9000 towns

-------------HCL Firsts-------------

-> 1st Truly indigenious computer 8c. Shipped at same time as Apple

-> 1st offshore site - Belfast - foundation of GDM

-> 1st to cross 100,000 unit milestone in Indian PC Market

-> 1st Home computer for India - 'The Beanstalk'

-> 1st to start mainstream advertising

-> 1st to engage in mature global partnerships

-> 1st to offerr multi service delivery

Page 10: HCL Scholar Summary

-> 1st to value employee over customers-------------HCL - 3 eras-------------

1970s and 1980s - PIoneering years-----------------------------------

1976-Birth of HCL

1978- First Indigeneous microcomputer

1990s - Years of consolidation-------------------------------

Enters into JV with HP, NOkia and Perot Systems

launches India's first Home computer - 'The beanstalk'

Pioneers Remore infrastructure Management, now one of world's best performing Infrastructure providers

HCL's R&D spun off as HCL Technologies

Building TEchnologies of the future------------------------------------

End to End solutions- security and surveillance domians

Empowering Space researches and oilfield explorations with High Performance Computing

Acquires AXON (largest acquisition by an Indian IT Company

Design - Medical implantable device

Flight Management for Worlds most advanced aircraft

-------------------HCL business model-------------------

Americas - USA, Braazil, puerto RicoANZ - Australlia and New ZealandAsia - India , China, Japan, Singapore, Hong Kong, Malaysia, UAE, South KOrea, ISrael, Saudi ArabiaEurope - UK, Germany, Netherlands, Sweden, France, Belgium, Italy, Finland,POland

HCL Infosystems - Indian Market , HCL technologies - Global Market

- IT manufacturing, Servies, Networking and Network Integration, Distribution and Retail: ICT, Telecom and Imaging products

-Engineering and R&D, Enterprise & Custom applications, Infrastructure, BPO

----------------HCL Technologies - CEO - Vineet Nayar----------------

Page 11: HCL Scholar Summary

Services offering Mix - BPO Services 10%, Enterprise Application Services 25%, Engineering and R&D services 22%, Customer Application(Industry Solutions) 28%, Infrastructure Services 15%

- Total revenue - US$ 2 Bn

Vertical Breakup - Financial Services 23.6%, Manufacturing 30.3% , Telecom 12.1% , Retail and CPG 6.9%, MPE 5.0%, Life Sciences 6.3%, Energy/Utilities/Public Sector 8.9%, Others 6.9%

- Among India's top 5 IT Service providers in a short span of 7 years

- value centricity driven by customer insight

- HCL understand Transformational challenges - performance , business alignment, Cost and ROI, Predictability

- HCL DOes this through its multi service delivery - Only organisation with full service range of IT Infrastructure, Applications and BPO services

----------------HCL Infosystems - Chairman and CEO - Ajai Chowdhry - Founder - HCL----------------

- Ajai Awarded dataquest IT man of the Year 2007

- Total revenue US $ 3 Bn

- Ranked third among 'Best Companies to work for in India' by Business Today - Issue - Jan 25 2009

Services Footprint ------------------

-Telecom and Office automation 71%-COmputer Systems 26%-Internet and related services 4%

-> Largest manufacturer of PCs (PCs, Business Servers, Workstations, Colour Monitors etc.)-> Leading System Integrator organization - Pan-India SI solution provider-> largest ICT Distribution and retail Network

- 83000 outlets coveribng 9000 towwns- handle 2.5 mn support incidents p.a- support base - over 3 million assets in 75000+ sites- 1200+ support locations coverage by team of 5000+ engineers

-> emerging business - HCL CDC - aims to bridge skilled manpower gap in the industry - HCL Security - state-of-art end to end solutions for security and surveillance

----------------Differentiators----------------

Entrepreneurship - Employee first - fostered a culture of Intrapreneurship - empowering and enabling employees to take charge completely

Partnership - fosters relationships right from inception - nurtured and grown with partners

----------------Partnerships----------------

Product Partnerships

Page 12: HCL Scholar Summary

---------------------Toshiba - 1977 - Leading positionin Office automation and laptops in India

Intel - 1961 - 25 yrs of scripting an ear of computing across Microprocessor

Microsoft - 1985 - 20 yrs of strategic relationship - seen evolution of computer from a computing device to center of the digital world

NOkia - 1996 - Domainant position in Mobole handsets market in India

AMD - 2004 - Partner in computing and providing IT services

Joint ventures---------------

HP - 1991-96 - created the HP brnad for computers in India

PeroT Systems - 1996-2003 - Significan IT Services with Quarter Bn $ enterprise value

BT - 2001-05 - First indian BPO Global Delivery Center. Currently employing 2000 UK nationals

Deutsche Bank - 2002-05 - largest finanacial service offering widest range of Capital Market Services

NEC - 2005- First Japan -India Hitech JV for Product engg Servoces

Celestica - 2006 - Industry first end-to-end product lifecycle solution for OEMs

Strategic Alliances--------------------

CISCO - 1996- largest developent (R&D) facility outside CISCO. Gold Partner for Indian market

IBM - 2005 - HCL: sets up 1st Power PC architecture design center outside IBM

Boeing - 2006 - partnered with Boeing for 767 Dreamliner programme

MISYS - 2007 - strategic partnership to open up new markets and to drive innovation,quality improvements and speed to marketfor key Misys financial services solutions in High Growth economies

CA - 2007 - Partners - Threat Management Solution Products - End to End __________ development and Support.

--------------------------------Strategic Acquisitions--------------------------------

HCL follows a thorough and diligent selection process of proactively identifying value-centric acquisition opportunities for long term strategic growth

REcent Acquisitions-------------------

Axon - Dec 2008

CapitalStream - Feb 2008

Liberata Financial Services - July 2008

COntrol Point Solutions - August 2008

----------------

Page 13: HCL Scholar Summary

Latest updates----------------

Businessweek - HCL - world's 30 most influential Cos and one of world's top 5 Emerging Cos to watch out for

Employee First Philosophy - World's most modern management

HCL wins FT ArcelorMittal Boldness in Business Award

IBM and other MNCs are becoming increasingly nervous about HCL - Economist

HCL hosts Unstraucture - over 500 of the world's greatest minds to provide actionable ideas for sustainable business in times of crisis

Shiv Nadar gets Padma Bhushan - When? -

--------------------------------Technology that touches lives--------------------------------

Corporate Governanace- core values transparency,integrity, honesty and accountability

Voluntary Social Activities - School Intervention Program(SIP), Environmental Conservation and Healthcatre campaigns

Caring for Nature - most progressive policies top have least stress on environment

- HCL tops Greepeace e-waste management charts

--------------------HCL Differentiators--------------------

- Transformational Outsourcing

- IT driven business Innovation and emergence of new disruptive technologies,business models and widespread acceptanc of global delivery models - some of the Transformational forces at work today,

- traditional outsourcers - extended focus from cost to innovation, flexibility and productivity- new section of outsources - new tecghnology enabled transformational gains.

- HCL - competitive blend of Offshore and onsite econiomics, shift from earlier fee driven/service provider model to new age outcome based/partnership model - Transformation version 2

Employee First--------------

core of this phiolosphy - recognition and enablement of competenciesfive fold path - support, knowledge, empowerment, transformation and recognition.value centric in all facets of Cu. Realtionship

-value Culture- value creation

- large income comes from emerging services like Remote Infrastructure management, Engg and R&D - pioneered by HCL

Page 14: HCL Scholar Summary

- 'valuue Add framework' to create extra value

- value engagement - each cu gets different tratement based on his organisations patterns and characteristics,indeustry and

geographic spread.

- value distribution- distribute value across the Cu's IT Landscape through well diostributed services portfolio, significant domain strenghts and locally relevant geographic deistribution.

- Value delivery - value deliverrd - calcualted- business benefit delivered by service provider- hcl taken giant leap with commercial models and deal structuring approach- customised models - T&M based, output based and fixed pricing model, risk/reward based approach- risk/reward based approach - collaborate to commit to outcomes through gain share or joint venture model

- focus on integration - multi integrated solutions

- customer centricity - difference comes unnique cu insights and value propositions backed bby competencies and validated by Cu. experience.

- Trust and transparency and flexibility -

- No More 'business as usual'

- point of inflection(point where volume and value propotionality would change)

- mid 2005 - HCL embarked on a transformational journey - focus on new market opportunities and value centricity in customer relationships, creation of unique employee experience

----------------------------New Organization Structure----------------------------

HCL terchnologies - 4 sub categories

1. Horizontal - EAS, ETS, INFRA, ERS

2. Vertical - Delivery - MALSH , BFSI , TEMPR , ADGEU - Sales - MALSH , BFSI , TEMPR , ADGEU

MALSH - Manufacturing,Auto,Logistics,LifeSciences,Chemicals and HealthcareBFSI - Banking and Financial Services InsuranceTEMPR - Telecom, Media, Entertainment and RetailADGEU - Aero, Govt.defence, Energy and Utilities

3. Corporate - HR, Finance, EHS, T2ID, TMG, Marketing

4. GEO - APAC, Europe and Continents , Latin America

----------------------------New 4 Level Org. Structure----------------------------

Level 1 - GVBDU/GVBSU/GHBU/GCEU/GEO SALES(L1)Level 2 - VBDU/VBSU/HBU/CEU/GEO SALES(L2)/CS(L1)Level 3 - SDU?BSU(Horizontal and vertical)/EU/GEO SALES(L3)/CS(L2)/CCS(L3)

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Level 4 - DU/CCS(L3)/Bench/CS(L3)/Sales team (Vertical & Horizontal)/GEO Sales/Enabling Team(Corporate)

GVBDU - Group vertical Business and Delivery UnitGVBSU - Group vertical Business and Sales UnitGHBU - Group Horizontal Business UnitGCEU - Group corporate Enabling UnitCS - Central Support (L1), GEO SalesSDU - Super Delivery unitCCS - Corporate Central Support

----------------------------Unstructure----------------------------

Open discussion platform for business professionals , bloggers and contemporary thought leaders to discuss and debate action ideas that would aid evolution of business.

Need -----

Processes, Software, hardware technology enable predictability. But the quest for efficincy in the process driven world limuits the innovation that put in into place.

Creates businesses which evolve like life forms - this will be achieved when people outside the corporation challenge the status quo and contribute jointly to the process of evolution

This Year , HCL Global meet is called Unstructure.

- HCL Global meet - started in 2006.

- 350 Senior level executives from Global Fortune Companies including 70 CXOs - gathered in delhi - discusion - Global Collaborative Transformation

- Regular Contributors - key Decision makers from Deutsche bank, AMD,Johnson and Johnson, EMI , Autodesk, Microsoft, SAP, merck, Boeing, Cisco, CA, Siemens, NEC, Motorola, HBOS - and 70 other leading global organizations.

- 2008 Global meet called Unstructure.

- held at Disney's Beach and Yatch resort, Orlando,Florida (NOv 16 - 18)

- 600 busineess and though leaders - debate on issues relating to sustainnability of business and co-evolution of business and environment.

----------------------------CSAT----------------------------

- CSAT - Customer Satisfaction- CSAT framwework - measure and input cu feedback on HCL deliverables and services.- Satisfaction measured at 2 levels : 1. Project /.transaction level and 2. Account /Relationship level

- project level - administered through an internal survey- account level - administered through external survey

- difference between project Level (P-CSAT) and Account Level CSAT (A-CSAT)

- scope - project level , Engagemantr/relationship level

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- focus - On base deliverables/transactional aspects/value creation , Relationship/partnership and enabling Business values

- frequency - P-CSAT - once in 6 months , A-CSAT - once in a year- audience - Customer Project manager , Customer senior and Middle Managers- Administered - INternal HCL team , External 3rd party- Mode - survey mail through HCL Cares P-CSAT Application , Survey mail from external Consultant- Output - P-CSAT score on a scale of 7 , Customer experience index on scale of -100 to +100.

- CSAt - key improverments for process improvement opportunities which are strategic and business impacting.

- CSAT - 3 phases - 1.pre Survey phase - update/validate proj. reltd. data and Cu. contacts

2. Survey - administering survey and providing feedback from cu.

3.Post Survey - Review discussion with CU. to identify improvement opportunities and measure customer expectationon continuous basis

- CSAT form is an online form - parameters measured includes base delivery, value add delivery based on Cu's experience of relationship. Base performance is also measured as a part of the parameters which are common to all types of projects across HCL.

------------------------A-CSAT Objectives------------------------

• This exercise can depict where the account falls in the percentile of the organization with respect to the satisfaction level• Annual check on the health of the relationship• Focus on customer disposition — f (experience with the firm, attitudes)• Progress on the route of being a trusted business partner• Expectations from existing customers• Increased wallet share• Desire loyalty but not at the expense of lower price realization• Advocacy through referrals• Benchmark with the best comparable firmo Customer selected benchmark preferred over rating a predetermined list of firms• Clustering customers into homogeneous groups• Allows differential approaches towards customers based on experience• Actionable outcomes• Organization wide initiativeso Targeted initiatives at a division level• Intervention at a customer level• HCL CARES Account CSAT is done by an External Agency.

------------------------P-CSAT Objectives-----------------------

• Assess customer’s satisfaction levels with respect to HCL performance• To provide a real time feedback status on any project• Can be used before any meeting / call with the client team• To focus on the mid level and drive operational efficiencies• To drive execution excellence• Approach of existing and new client outlook• < 1 year experience customers experience low• Early warning signal• A good risk management tool for senior management in HCL• Projects that hit the red and projects that coast in the green• Service line differences to be highlighted through this approach

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• Would help the sales during negotiations• Better pricing in certain types of engagements

-------------------------------Limitations addressed by P-SAT-------------------------------

• Common Questionnaire across all projects in HCL, enabling base lining the project level customer satisfaction at the organization level• Scalable questionnaire to suit engagement specific needs• Segregation of the views from the customer Senior Management and customer Project Management teams• Action items can be identified at the parameter/ KPI level and tracked to closure• Verification of the completion of the action item is done by closing the action item• Centralized and Consolidated repository of Customer Satisfaction Feedback across the organization

---------------HCL - Quality---------------

- HCL Is the 2nd organization to get certified for BS 7799 In India- HCL Is the first to get assessed for CMMI Level 5 In ‘Investment banking IT services provider’ group- HCL Is the first software company to get certified for AS 9100 In India

HCLs Organization Management System of processes are compliant to multiple industry and domain specific standards

- Further being enhanced for domain standards like TL 9000 & ISO 16949 and models like CMMi (Dev) V1.2 L5 and CMMi for service

Telecom - TL 9000Automotive - ISO 16949

sAS 70BS25999

CMMI - KPMG - HCL wide CMMI v 1.2 (2010)Iso 27001 (April 2007)

CMMI v1,1 Level 5 for CMS (2005) - KPMGBVQi Avionics as 9100 (July 2004)

TUV ‘Medical ISO 13485:2003 (April 2004)

BSi British Standards - BS 7799:2002 (2002)

SEI CMM Level 5 (May 2001) - KPMG

SEI CMM Level 4 (May 2000) - KPMG

ISO 9001:2000 (Oct 2001)

-------------------------------OMS - Quality System of HCL-------------------------------

• OMS stands for “Organizational Management System”

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• Outcome of drive to unify processes, methods and tools across RCLT• Organization wide initiative— 250+ people across all the development centers of HCLT worked on formulating OMS since mid 2002— Benchmark against International Standards— Aligned to Quality Requirement of CMMI, ISO-9001, ISO 20000

Why OMS?

• Standardize software engineering and project management practices across all LOBs of HCLT• To enhance productivity & effectiveness of our operations and reduce the learning curve• Unified approach to our business acquisition and delivery methods.• Client preference based on capability demonstrated by Maturity levels & assessments• Align with other common corporate initiatives like SAP, KROSS, PM Smart etc.

--------------OMS Structure--------------

Components of Process Asset

- processes - guidelines- checklists- Templates,forms

- Customer specific process-Domain specific process

-Generic OMs

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Module 5 - HCL Partners and Investors

1. HCL PartnersPartnership - fortune 1000 firms, including leading IT tech firms, ISVs

2. HCL and EMC – global alliance program. 3. Gold certified partner under global velocity partner program4. Microsoft – over 25 years since DOS

Multifaced relationship – HCL is global system integrator, OEM Partner and engineering partnerHCL and MS – collaborative transformation advantage

5. SAP – 10+ years a. multifaceted – customer, go-to partner, development partnerb. provide solutions to customers in areas - consulting services, systems integration services and

support for evaluation, implementation and continuous improvementc. HCL is value added re-seller in india additionally collaborates with various Industry Business

Units (IBUs) of SAP to bring intellectual property to the IBUs through focused strategy of solutions

6. Oracle - 6+ years a. Certified advantage partner – globally highest partnership status with oracleb. HCL is value added re-seller of oracle in APAC regionc. Multi-pronged strategy on product development, professional services and joint Go-to market

across geographyd. Joint investment on oracle lab e. Joint sales and marketing program between HCL’s midwest sales team & Oracle North America

sales teamf. Product dev initiatives on package application, content management, systems and oracle database

technologyg. Large engagement – global fortune 500 companies

- hitech, manufacturing, life sciences industry across US & Europe- multi year multi service delivery – US based supplier of automated test equipments

provider, with largest oracle technoloty foot print- HCL has setup global delivery center for leading business conglomerate, also strategic

customer with oracle corporationh. Successful execution of one of few complex oracle process manufacturing re-implementation

projects, - is the key reference for oracle in indiai. HCL’s oracle universe has 1900 oracle professionals including seibel, peoplesoft and JD Edwards

and over 52% of them are oracle certified.j. Oracle servies – Consulting, Package implementation & Roll-out, Migration and Upgrade,

Applications maintanence and Operations management, and Product engineering servicesk. HCL – domain centric & Micro verticalization strategy across selected verticals that includes Hi-

tech & manufacturing, Life Sciences, Communications, Retail & Transportation, Financial services.

7. TIBCO – 8+ years (the power of now)a. Helps customers by optimizing costs & processes with TIBCO servicesb. Services – Business and SOA Consulting, Product Implementations, Applications Development &

Maintanence, Upgrades and migrationsc. Fortune – Worlds most modern managementd. IDC - HCL Technologies is disruptive and bears watchinge. HCL enterprise – global technology

- Annual revenue – over $5 billion growing at a CAGR over 35%- Provide software-led IT solutions, remote infrastructure management services, BPO

f. Global network offices – 19 countries, 56000 employeesg. HCL sets TIBCO competency center for leading bank in europeh. HCL is preferred partner for implementing TIBCO based integration platform for one of the

world’s largest pharma firmi. HCL is preferred middleware and tibco services vendor for leading bank in scotland

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j. TIBCO practise has 200 TIBCO professionals with 75+ SOA consultants. 60 of the consultants are TIBCO certified.

k. Segmental leadership across selected verticals – Financial services, Retail & Consumer, Lifesciences, Aerospace, Automotive, Semiconductors, Telecom and MPE (Media Publishing and Entertainment)

l. 360 degree approach with TIBCO – Develop, Deploy and Usem. Develop – Offshore product development partners – Bangalore

- 30 business and technology adaptersn. Deploy – Global consulting partners focus – North America and Europe

- Joint GTM – target financial services customer in UKo. Use – COE uses business works based service Bus

Build Ips and Frameworks that better use TIBCO products – Cross Fit and Process Watch8. HCL – BPO

a. Started 2001b. $223.6 million revenuec. 13300 professionals – India & Northern Irelandd. 17 delivery centers across India and UKe. 24*7 multi channel multi lingual support in 8 European and 8 APAC languagesf. Verticals – telecom, Retail & CPG, Banking & Financial Services, Insurance, Hi-tech &

Manufacturing, Media, Publishing & Entertainmentg. Services – Supply chain management, Finance & Accounting services, Knowledge & legal

services, customer relationship management, technical support services.h. Largest telecom engagement in Indiai. Business processes for worldwide clients in back-office services – particularly in telecom & retailj. Ranked No. 1 employer in India, Best Employer in Asia - by Hewitt Associates – 2009k. Ranked in “leaders” category of Global outsourcing 100 – by International Association of

Outsourcing Professionals (IAOP) – 2009l. Ranked 3rd – Employee satisfaction survey – by DQ- IDC – 2008m. Won Technology Award at BPO industry awards – by IndiaTimes – 2008n. HCL NI won European call center of the year “Best People Practise” award – by Call Center Focus

(CCF) – 2008o. First Indian BPO to enter telecommunications expense management (TEM) marketp. Top 5 providers in UK market for Life and Pensionq. 2008 CIO Bold 100 award – by IDG india – 2008r. 4th globally among BPO vendors – by Black book of outsourcing – 2008s. Among Top 10 – I TeS-BPO companies in India – by NASSCOM &Dataquestt. 1st BPO - appraised at Maturity level 3 of CMMu. 1st Indian BPO – COPC certifed for collection servicesv. 3rd BPO in world – COPC certified for collection servicesw. Largest telecom provider BPO – Asiax. Largest BPO service provider – Northern Irelandy. Special award – “Consistent excellence for outsourcing practise across all disciplines “ – by

National Outsourcing Association NOA – 2007

9. HCL – AXONa. Business tranformation consultancy – designs, implements, supports solutions – complex business

issues faced by organizations who has SAP as their strategic enterprise platformb. Wholly owned subsidiary of HCL EAS ltd., founded on 15th Dec 2008 – After reverse merger of

AXON group pic & HCL SAP c. Offers full SAP lifecycle service – Business consulting, Solutions implementation, Application

management, Blue Ocean upgrades, Integration servicesd. Combination of AXON’s – strong transformation, process consulting, implementation capabilities

& HCL’s proven application and infrastructure capabilities – unrivelled in markete. Integrated global SAP force focus – improving customer performance through – delivery of cost

reduction programmes, business process improvement, shared service centers, top-down information strategies, executive coaching and leadership development.

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f. 4500 SAP consultants, g. Offerring solutions in – ERP, EPM, EAM, SCM, CRM, HCM, SRM, PLM, GRC, MDM, world

Class finance, iSAP, eSOAh. Delivers transformational programmes and solutions in verticals – Hi-tech & manufacturing,

Retail, Consumer, Oil & Gas, Utilities, Travel, Transportation & Logistics, Financial Services, Media & Entertainment, Aerospace & defence, Lifesciences & Healthcare, Professional Services & Government

i. Proven business and tranformation service – generating quantifiable benefitsj. Worlds largest dedicated SAP services partnerk. Highest customer satisfaction rating – among SAP service providers globallyl. Only player in top 3 – having independent GTMm. Full lifecycle SAP servicesn. High performance , employee centric culture – fits Employee first philosophyo. Interactions started – july 2008 – formal foundation of HCL AXON- 15th dec 2008

10. HCL Infosystemsa. India’s premier information enablerb. Country’s leading ICT system integrator and distribution companyc. 3 decades – total technology solutionsd. Value added services – system integration, networking consultancy, wide range of supporte. Leading player among all segments – domestic IT products, solutions & related services – includes

PCs, servers, imaging, voice &video solutions, networking products, TV & FM broadcasting solutions, communication solutions, system integration, ICT education & training, Digital lifecycle solutions and peripherals.

11. HCL INFINETa. Networking services armb. Holds all licenses to operate as Class A ISP, ITSP and NLD service providerc. ISP/ NLD carried out through state-of-art network infrastructure across countryd. Leader in providing multi service data, voice and video application support on IP/MLS VPN and

internet bandwidth offerring complete range of manged services to enterprise across india. e. HCL infinet – network solutions – VPN, internet, network management services, data center and

co-location services, value added services like internet telephony, enterprise mailing solutionsf. 400 enterprise customersg. Strong presence in BFSI and aviation segmenth. Connectivity solutions for critical applications – banking, reservation, ticketing

12. HCL Securitya. 100% subsidiary of HCL infosystems, b. End to end solution requirements in Security & Surveillance domain and leveraging on world class

alliances c. Best of deeply integrated global technologies to ensure safety, security of your infrastructured. Multi homing, fully redundant, carrier agnostic backbone – has reliable network infrastructuree. Hcl – one stop shop for meeting end to end IT requirements of any enterprise customer, enabling

smooth ICT managementf. Set to emerge as giant in domestic network services marketg. Fulfilling the needs to run mission critical applications like ERP, Mailing, Web services across

multi location – various verticals – aviation, manufacturing, banking and financial institutes, FMCG, education

13. Annual report 2007 – 08a. 56% business from US and 44% from non-USb. BFSI remain most challenged vertical against the back drop of US slowdown

14. Quarterly results – third quarter FY 2008-09a. Released Apr 22, 2009 – noida, NCR, indiab. Revenues at Rs. 2861.5 crore up 49.4% YoY and 15.9% QoQ

- $ 564.4 mn; up 18.2% yoy, 11.3% sequentiallyc. EBITDA at Rs.610.4 Cr, up 51.3% YoY and 13.4% QoQ

- $ 120.4 mn, up 19.7% yoy, 8.9% sequentially

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d. Revenue on constant currency basis , up 27.4 % yoy, up 12.9% sequentiallye. Net income before forex loss at Rs. 419.4 Cr, up 23.4% YoY

- $ 82.7 mn, down 2.4% yoy, and down 18.4% sequentially - Forex loss for the quarter is $ 39.7 mn

f. Wins financial times arcelor mittal boldness in business award g. Large deals signed in last 9 months cross US 1.5 billion – 100% YoY growth

- Deals over $270 mn in first quarter- $1 bn during second quarter- $ 250 mn during third quarter

h. Announces divident at Rs. 1 per share, 25th consecutive quarter of dividend payouti. Headcount – 54026 , 2298 gross additions made this quarterj. Wins 11 new contracts with customers – U Ti, NASDAQ, OMX, Shoprite, Moduslink, Xerox

15. Transformation @ HCLa. Employee first case study at harvard business school at centennial celebration

- Study presented during colloquim on “talent managing talent : Bridging the gap between theory and practise” by prof linda hill and prof boris groysberg

b. Strategic partner with World economic forum- HCL will support forum’s commitment to improve the state of the world- Actively involved in foundation’s endeavours at global, regional and industry levels

c. Participates as panelist at the public session on “addressing the employment challenge” - part of World econolic forum annual meeting 2009 in Davos.

- Session focus – how governments, labour unions, employers can work together to ensure that entrepreneurial growth is promoted with responding to employment challenge and that social safety nets are deployed

16. Business highlightsa. Boeing performance excellence award – by Boeing – 2008

- Maintained gold performance composite rating for each month of the year from oct 1 2007 to Sep 30 2008

b. Partners with GE healthcare where hcl will be trained on centricity enterprise- Also integrate hcl into digital day one effort which helps new hospitals to become fully

digital hospitalsc. Gartner showcases HCL’s infrastructure utility (IU) offerrings for SAP

- HCL has been investigating for over 5 years- As software channel partners began to embrace use of infrastructure utility and as buyer

confidence increases - hcl has emerged as vendor to watchd. Forrester - leader in global IT infrastructure outsourcing surveye. IDC – formiddable player in SAP services market with acquisition of AXONf. AMR – leader in developing Green agendag. HCL BPO re brands Liberata financial services as HCL Insurance BPO services

- Name change that is reflected in insurance practice is strengthed by LFC’s core capability to manage complex transactions utilizing competencies in case assessment and actuarial calculations

h. HCL BPO wins – Payroll giving in action award – for hcl employees contribution towards charities

i. International association of Outsourcing professional (IAOP) selects HCL BPO – Leaders category for the 2009 Global outsourcing 100 for the high quality, tangible business value

j. Everest research institute – HCL BPO as leaders in Finance and Accounting outsourcing (FAO) market update – ‘Moving beyond the bottom line ; industry specific FAO Solutions’.