Case Study: HCPSIFF 2-3

Enhlen B.

Tergel B.

Angarag B.

Types of Problems

Organization

Documents

Location of premises

Customer relationships

Other problems

Description of Problems

Organization – form new teams with staff they don’t know and have never met before.

Documents – many documents never arrive, go to a wrong department or are late because of the new location of premises.

Description of Problems

Location of premises – the admin staff and the other departments are located far away from each other.

Customer relationships – loss of a big customer due to lack of responsibility of the admin staff. The contracts are confusing and not easily understandable.

Description of Problems

Other problems – no one trusts the management anymore. Losing flexitime schedule.

List of Communication Problems

• Distrust for the management

• Lack of responsibility

• Distance between buildings

• Absence of staff lounge

• Authority confusions

• Information not provided regularly

Within the company

• Unclear contracts

• Document overload

With customers

Actions

Immediate In the near future Later (when convenient)

Creating an internal communication system

Hold meetings and social events monthly

Build a staff lounge

Changing authority system and giving more power in decision-making to middle class managers

Revising the contracts with customers

Surveys about policy and work schedule

Investment Allocation

A lot of investment Some investment Very little investment

Communication system (website)

Meetings and social events

Surveys

Staff lounge Changing authority Contracts

About the new post

Consultants

Not required

Waste of money