hdfc trilok projec

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A STUDY ON CUSTOMER SATISFACTION S.N. TITLE Page No. Chapter 01 :- Introduction 01 Intoduction of HDFC Standard Life Insurance (a) Our Parentage 05 (b) Our Vision 06 (c) Board Members 07 (d) Associate Companies 09 (e) Bancassurance Partners 10 03 WHY INSURANCE IS MUST ? (a) Need For Insorance 11 (b) Planning For Unforeseen Events 12 (c) Planning For Retirement 13 (d) Provide Post Retirement Income 14 (e) Insurance As An Inflation Shield 15 Chapter 02 Company Profile 17 01 History and Groth 18 02 HDFC Products Profile 23 03 Financial Detail 53 04 Competitors 55 Chapter 03 Study Design 01 Introduction 02 Scop of the Study 59 03 Limitation of the Study 60 BRINDAVAN COLLEGE OF MANAGEMENT Page 1

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Page 1: HDFc trilok projec

A STUDY ON CUSTOMER SATISFACTION

S.N. TITLE Page No.Chapter 01 :- Introduction

01 Intoduction of HDFC Standard Life Insurance

(a) Our Parentage 05(b) Our Vision 06(c) Board Members 07(d) Associate Companies 09(e) Bancassurance Partners 10

03 WHY INSURANCE IS MUST ?(a) Need For Insorance 11(b) Planning For Unforeseen Events 12(c) Planning For Retirement 13(d) Provide Post Retirement Income 14(e) Insurance As An Inflation Shield 15

Chapter 02 Company Profile 17

01 History and Groth 1802 HDFC Products Profile 2303 Financial Detail 5304 Competitors 55

Chapter 03 Study Design01 Introduction02 Scop of the Study 5903 Limitation of the Study 6004 Study Methology 6105 Data used and it’s source 6606 Sampling Method and Sample Size 6707 Data Collection Tools 7008 Tools used for Data Analysis 71

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Chapter 04 Organisational Review01 Functional Division 7402 HR Policies and Initiatives 7603 Workforce Structure 7704 System and Procedures 7905 Specific Department/Problem Study 80

Chapter 05 Data Analysis and Interpresentation

82

01 Tabular Presentation of Data 8402 Concept Analysis Interpretation 8503 Graphical Presentation 86

Chapter 06 Organisational Swot Analysis

87

01 Vision and Mission 8902 Goals and Objectives 9203 Swot Analysis 93

Chapter 07 Findings and Conclusion 9501 Findings 9602 Conclusion 97

Chapter 08 Suggestions 98Annexure 101Bibliography 106

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ACKNOWLEDGEMENT

I think it is my duty to give my sincere thanks to all those who helped me in some

or other way for preparation of my Project Report.

First and formost I would like to thank Mr. SHEKHAR sir for giving me an

opportunity to undergo the project training at HDFC Standard Life Insurance.

I also extend my sincere thanks to all my supportive staff for their valuable

support, motivation, co-operation and timely help.

TRILOK KUMAR JAIMAN

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HDFC Standard Life Insurance

Introduction

HDFC STANDERD LIFE INSURANCE

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{a} Our ParentageHDFC Limited

HDFC Limited, India’s premier housing finance institution has assisted more than 3.3 million families own a home, since its inception in 1977 across 2400 cities and towns through its network of over 250 offices. It has international offices in Dubai, London and Singapore with service associates in Saudi Arabia, Qatar, Kuwait and Oman to assist NRI’s and PIO’s to own a home back in India. As of December 2008, Hdfc Standard total asset size has crossed more than Rs. 95,000 crores including Hdfc Standard mortgage loan assets of more than Rs. 82,800 crores. Hdfc Standard corporation has a deposit base of Rs. 17,551 crores, earning Hdfc Standard trust of more than 9,00,000 depositors. Customer Service and satisfaction has been Hdfc Standard mainstay of Hdfc Standard organization. HDFC has set benchmarks for Hdfc Standard Indian housing finance industry. Recognition for Hdfc Standard service to Hdfc Standard sector has come from several national and international entities including Hdfc Standard World Bank that has lauded HDFC as a model housing finance company for Hdfc Standard developing countries. HDFC has undertaken a lot of consultancies abroad assisting different countries including Egypt, Maldives, and Bangladesh in Hdfc Standard setting up of housing finance companies.

Standard Life Group (Standard Life plc and its subsidiaries)

Hdfc Standard Standard Life Group has been looking after Hdfc Standard financial needs of customers for over 180 years. It currently has a customer base of around 7 million people who rely on Hdfc Standardcompany for Hdfc Standardir insurance, pension, investment, banking and health-care needs. Its investment manager currently administers £125 billion in assets. It is a leading pensions provider in Hdfc Standard UK, and is rated by Standard & Poor's as 'strong' with a rating of A+ and as 'good' with a rating of A1 by Moody's. Standard Life was awarded Hdfc Standard 'Best Pension Provider' in 2004, 2005 and 2006 at Hdfc Standard Money Marketing Awards, and it was voted a 5 star life and pension’s provider at Hdfc Standard Financial Adviser Service Awards for Hdfc Standard last 10 years running. Hdfc Standard '5 Star' accolade has also been awarded to Standard Life Investments for Hdfc Standard last 10 years, and to Standard Life Bank since its inception in 1998. Standard Life Bank was awarded Hdfc Standard 'Best Flexible Mortgage Lender' at Hdfc Standard Mortgage Magazine Awards in 2006.

{b} Our Vision

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'Hdfc Standard most successful and admired life insurance company, which means that we are Hdfc Standard most trusted company, Hdfc Standard easiest to deal with, offer Hdfc Standard best value for money, and set Hdfc Standard standards in Hdfc Standard industry'.

'Hdfc Standard most obvious choice for all'.

Our Values

Values that we observe while we work:

Integrity

Innovation

Customer centric

People Care “One for all and all for one”

Team work

Joy and Simplicity

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{c} Board Members

Brief Profile of Hdfc Standard Board of Directors

Mr. Deepak S. Parekh is Hdfc Standard Chairman of Hdfc Standard Company. He is also Hdfc Standard Executive Chairman of Housing Development Finance Corporation Limited (HDFC Limited). He joined HDFC Limited in a senior management position in 1978. He was inducted as a whole-time director of HDFC Limited in 1985 and was appointed as its Executive Chairman in 1993. He is Hdfc Standard Chief Executive Officer of HDFC Limited. Mr. Parekh is a Fellow of Hdfc Standard Institute of Chartered Accountants (England & Wales).

Sir Alexander M. Crombie joined Hdfc Standard Board of Directors of Hdfc Standard Company in April, 2002. He has been with Hdfc Standard Standard Life Group for 34 years holding various senior management positions. He was appointed as Hdfc Standard Group Chief Executive of Hdfc Standard Standard Life Group in March 2004.

Mr. Keki M. Mistry joined Hdfc Standard Board of Directors of Hdfc Standard Company in December, 2000. He is currently Hdfc Standard

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Managing Director of HDFC Limited. He joined HDFC Limited in 1981 and became an Executive Director in 1993. He was appointed as its Managing Director in November, 2000. Mr. Mistry is a Fellow of Hdfc Standard Institute of Chartered Accountants of India and a member of Hdfc Standard Michigan Association of Certified Public Accountants.

Ms. Marcia D. Campbell is currently Hdfc Standard Group Operations Director in Hdfc Standard Standard Life group and is responsible for Group Operations, Asia Pacific Development, Strategy & Planning, Corporate Responsibility and Shared Services Centre. Ms. Campbell joined Hdfc Standard Board of Directors in November 2005.

Ms. Renu S. Karnad is Hdfc Standard Executive director of HDFC Limited, is a graduate in law and holds a Master's degree in economics from Delhi University. She has been employed with HDFC Limited since 1978 and was appointed as Hdfc Standard Executive Director in 2000. She is responsible for overseeing all aspects of lending operations of HDFC Limited.

{d} Associate Companies

Associate Companies

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HDFC Limited

HDFC Bank

HDFC Mutual Fund

HDFC Sales

HDFC ERGO General Insurance

OHdfc Standardr Companies HDFC Trustee Company Ltd. GRUH Finance Ltd.

{e} Bancassurance Partners

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Bancassurance Partners

HDFC Bank

Saraswat Bank

Indian Bank

{03} WHY INSURANCE IS MUST ?

{a} Need for Insurance

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A wide range of vehicles are available to fund future financial goals. Hdfc Standardse could be low risk – low return instruments like bank deposits and small savings, or higher risk products such as equity, which can offer potentially higher returns. Insurance scores over oHdfc Standardr investment vehicles in Hdfc Standard following aspects:

Certainty

Once a goal has been identified and a value for it has been crystallized, an insurance policy is an excellent vehicle to fund Hdfc Standard goal. This is because one can rest assured that even in Hdfc Standard unfortunate event of death or even critical illness, Hdfc Standard sum assured will fund a future goal of Hdfc Standard policyholder.

Tax efficient

Maturity benefits of most insurance policies are tax free under Section 10 (10D) and Hdfc Standard premium paid is eligible for deduction under Section 80C of Hdfc Standard Income Tax Act, 1961.

Flexibility

Insurance products, especially Unit Linked Plans, provide flexibility in terms of asset allocation to suit specific risk appetites, policy durations, premium payment terms and fund switching options.

Wider options

Depending on Hdfc Standard time horizon of Hdfc Standard goal, Hdfc Standard return required and Hdfc Standard investor’s risk appetite, a broad spectrum of asset allocations between equity and debt is possible in a Unit Linked Plan. An investor may tailor his policy to suit his requirement.

Liquidity

Most Insurance products offer good liquidity after Hdfc Standard lock-in period to take care of any emergency requirement of funds. But Hdfc Standardy do have inherent deterrents in Hdfc Standard form of charges to discourage unnecessary encashment.

{b} Planning For Unforeseen Events

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Insurance helps you to provide for contingent liabilities like hospitalization, critical illness, debt redemption etc, in a cost efficient manner.

Term insurance

Term insurance is Hdfc Standard simplest and cheapest form of life cover, which pays Hdfc Standard sum assured on death. This is useful to simply provide for a family’s survival in Hdfc Standard unfortunate event of demise of Hdfc Standard bread winner. This can also be used to cover repayment of any debt of a policy holder by simply assigning Hdfc Standard policy to Hdfc Standard creditor. Upon maturity or claim on Hdfc Standard policy, Hdfc Standard proceeds are paid to Hdfc Standard creditor. Loan Cover policies are a variant where Hdfc Standard sum assured keeps reducing in line with Hdfc Standard loan balance.

Health covers

Hdfc Standardse policies provide cover against major health care expenses like hospitalization, surgery, critical illness etc. Hdfc Standard benefits could be in Hdfc Standard form of fixed pay outs on hospitalization or a lump sum on diagnosis against some specified critical illnesses.

Accident benefit

This is usually an add-on cover over a basic policy and pays an additional sum assured to Hdfc Standard beneficiary in case of death due to accident. Since accidental death is sudden and unforeseen, Hdfc Standard family could be faced with issues like relocation, debt servicing and oHdfc Standardr requirement for funds.

{c} Planning For Retirement

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Indian life expectancy has improved dramatically over Hdfc Standard years due to availability of advanced medical facilities. However, a longer working life may not really be possible due to occurrences of life-style induced illness and high burn-out rate. Hdfc Standard evolving demographic balance with plenty of young talent becoming continuously available may also be a deterring factor to a longer working life unless one is self employed.

Consequently, our retirement life span could well be as long as our active working life span. This means that we have to build a solid corpus during our active life to maintain our life style for Hdfc Standard long post retirement life if we are to enjoy Hdfc Standard true meaning of Hdfc Standard word “retirement”. Pension Plans help us build up our savings during our earning years and provide us a lump sum on retirement. This lump sum can Hdfc Standardn provide us a retirement income by investing in an annuity.

{d} Provide Post Retirement Income

 

Hdfc Standard worst situation that a retiree can face is to run out of funds late into retirement. Such a situation may force him to seek help from friends / relatives or liquidate his fixed assets which essentially are a compromise of self respect. This is where insurance offers Hdfc Standard best solution in Hdfc Standard form of an annuity. Annuities bought from Hdfc Standard retirement corpus can eiHdfc Standardr be used to provide regular post retirement income for a fixed term or also for Hdfc Standard entire life.

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A retirement plan may be broadly divided into two phases, namely accumulation (pre-retirement) and distribution or consumption (post-retirement). In Hdfc Standard above graph*, we assume a 30-year old who plans to retire at Hdfc Standard age of 60 and expects to live till age 80. His accumulation phase is between age 30 and 60 when he builds his retirement corpus and distribution phase is between age 60 and 80 when he draws down this corpus for his living. Retirement Plans ensure that Hdfc Standard distribution phase of your life is as comfortable as your earning years.

* This is only to explain Hdfc Standard point and Hdfc Standard figures are not based on any calculation.

{e} Insurance As An Inflation Shield

 

Inflation lowers Hdfc Standard purchasing power of money and makes a dramatic cumulative impact over Hdfc Standard long term. It reduces your real income year after year as your cost of living keeps increasing. So, it must be taken into account while framing financial goals.

Hdfc Standard following illustration depicts Hdfc Standard impact of inflation on income and prices.

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Insurance products such as Unit Linked Plans help us combat Hdfc Standard impact of inflation on our financial goals by providing Hdfc Standard option to invest in equity, which is known to deliver one of Hdfc Standard best returns from all asset classes, over Hdfc Standard long term. Ignoring inflation would result in our savings falling short of Hdfc Standard estimated value of future goals, especially over Hdfc Standard long term.

Chapter 02Company

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Profile

COMPANY PROFILE

Protection Plans help you shield your family from uncertainties in life due to financial losses in terms of loss of income that may dawn upon Hdfc Standardm incase of your untimely demise or critical illness. Securing Hdfc Standard future of one’s family is one of Hdfc Standard most important goals of life. Protection Plans go a long way in ensuring your family’s financial independence in Hdfc Standard event of your unfortunate demise or critical illness. Hdfc Standardy are all Hdfc Standard more important if you are Hdfc Standard chief wage earner in your family. No matter how much you have saved or invested over Hdfc Standard years, sudden eventualities, such as death or critical illness, always tend to affect your family financially apart from Hdfc Standard huge emotional loss.

For instance, consider Hdfc Standard example of Amit who is a healthy 25 year old guy with a income of Rs. 1,00,000/- per annum. Let's assume his income increases at a rate of 10% per annum, while Hdfc Standard inflation rate is around 4%; this is how his income chart will look like, until he retires at Hdfc Standard age of 60 years. At 50 years of age, Amit’s real income would have been around Rs. 10,00,000/- per annum. However, in case of Amit’s unfortunate demise at an early age of 42 years, Hdfc Standard loss of income to his family would be nearly Rs. 5,00,000/- per annum.

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However, with a Protection Plan, a mere sum of Rs. 2,280/- annually (exclusive of service tax & educational cess) can help Amit provide a financial cushion of up to Rs. 10,00,000/- for his family over a period of 25 years.

History and Growth

This plan is designed to help secure your family’s financial needs in case of uncertainties. Hdfc Standard plan does this by providing a lump sum to Hdfc Standard

family of Hdfc Standard life assured in case of death or critical illness (if option is chosen) of Hdfc Standard life assured during Hdfc Standard term of Hdfc Standard

contract. One can choose Hdfc Standard lump sum that would replace Hdfc Standard income lost to one’s family in Hdfc Standard unfortunate event of one’s death. This

helps your family to maintain Hdfc Standardir financial independence, even when you are not around.

Features

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High cover at a very nominal cost. Flexibility to choose Hdfc Standard Sum Assured. Additional benefit options can be availed at marginal costs. Premium amount remains Hdfc Standard same over Hdfc Standard term of Hdfc

Standard policy in case of regular premium Option of paying single premium or regular premium. Tax benefits under sections 80C, 80D and 10(10D) of Income Tax Act, 1961.

This plan aims to protect your family from your loan liabilities in case of your unfortunate demise within Hdfc Standard policy term. It provides Hdfc Standard beneficiary with a lump sum amount, which is a decreasing percentage of Hdfc Standard initial Sum Assured. This means that as Hdfc Standard outstanding loan decreases as per Hdfc Standard loan schedule, Hdfc Standard cover under Hdfc Standard policy also decreases as per Hdfc Standard policy schedule.

Features

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Flexibility to choose Hdfc Standard Sum Assured. Decreasing Sum Assurance as Hdfc Standard outstanding loan decreases

ensures that you do not pay for Hdfc Standard protection you don’t need. Additional Optional Benefit is available at a nominal cost. Option of paying single premium or regular premium. Tax benefits are offered under section 80C, 80 D and 10(10D) of Hdfc Standard

Income Tax Act, 1961.

This plan aims to protect your family from your loan liabilities in case of your unfortunate demise within Hdfc Standard policy term. It ensures that your family does not lose Hdfc Standard dream house that you have purchased for Hdfc Standardm, in case you are not around to repay Hdfc Standard outstanding monthly installments on your housing loan. This provides you with Hdfc Standard comfort of knowing that in your absence, a sum of money will be available towards repaying your housing loan, making sure that your family will be secure in your family home.

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Features

A decreasing Sum Assured payable if you die during Hdfc Standard term of Hdfc Standard contract. This sum assured is intended to help pay-off your outstanding home loan

Policy can be availed by paying a single premium in advance Hdfc Standard premium amount can be included in Hdfc Standard housing loan

and repaid as part of Hdfc Standard loan repayment installments Decreasing Sum Assured makes sure that you do not pay for protection you

don’t need

Organisational Structure

Project Report MBA "Customer Satisfaction of Hdfc Standard" : "Customer satisfaction based on a most pragmatic & essentially pessimistic philosophy that man is motivation by money alone" - Taylor's (1911) FaHdfc Standardr of scientific management. That Hdfc Standard workers are essentially 'stupid & phlegmatic' & that Hdfc Standardy would be satisfied with work if Hdfc Standardy get higher economic benefit from it. But with Hdfc Standard passage of time Taylor's solely monetary approach has been

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changed to a more humanistic approach. It has come a long way from a simple explanation based on money to a more realistic but complex approach to Customer satisfaction. New dimensions of knowledge are added every day & with increasing understanding of new variables &Hdfc Standardir inter play, Hdfc Standard field of Customer satisfaction has become difficult to comprehend.

Hdfc Standard Customer Satisfaction Hdfc Standardory - By Hoppock :Hdfc Standard term Hdfc Standard Customer satisfaction was brought to limelight by Hoppock (1935). He reviewed 32 studies on Customer satisfaction conducted prior to 1933 & observed that Customer satisfaction is a combination of psychological, physiological & environmental circumstances that cause a person to say. 'I am satisfied with my Customer'. Locke defines Customer satisfaction as a "pleasurable or positive emotional state resulting from Hdfc Standard appraisal of one's Customer or Customer experiences". To Hdfc Standard extent that a person's Customer fulfils his dominant need & is consistent with his expectations & values, Hdfc Standard Customer will be satisfying.

Customer Satisfaction Definition :One way to define satisfaction may be to say that it is Hdfc Standard end state of feeling. Hdfc Standard word 'end' emphasises Hdfc Standard fact that Hdfc Standard feeling is experienced after a task is accomplished or an activity has taken place wheHdfc Standardr it is highly individualistic effort of writing a book or a collective endeavour of constructing a building. Hdfc Standardse activities may be minute or large. But in all cases, Hdfc Standardy satisfy a certain need. Hdfc Standard feeling could be positive or negative depending upon wheHdfc Standardr need is satisfied or not & could be a function of Hdfc Standard effort of Hdfc Standard individual on one hand & on Hdfc Standard oHdfc Standardr Hdfc Standard situational opportunities available to him.

This can be better understood by taking example of a foreman in an engineering industry. He has been assigned Hdfc Standard task to complete a special order by a certain, deadline. Person may experience positive Customer satisfaction because he has been chosen to complete Hdfc Standard task. It gives him a special status & feeling that he has been trusted and given a special task, he likes such kind of rush Customer

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and it may get him extra wages. Hdfc Standard same could be Hdfc Standard sources of his dissatisfaction if he does not like rush work, has no need for extra wages. Each one of Hdfc Standardse variables lead to an end state of feeling, called satisfaction.

Customer Satisfaction of Hdfc Standard Definition:Sinha (1974) defines Hdfc Standard Customer satisfaction an 'a reintegration of affect produced by individual's perception of fulfillment of his needs in relation to his work &Hdfc Standard situations surrounding it'.

Major Hdfc Standardories of Customer Satisfaction

Hdfc Standardre are 3 major Hdfc Standardories of Customer satisfaction.

(i) Herzberg's Motivation - Hygiene Hdfc Standardory.

(ii) Need Fulfilment Hdfc Standardory.

(iii) Social Reference-Group Hdfc Standardory.

Hdfc Standard Motivation - Herzberg's Hygiene Hdfc Standardory :Hdfc Standard Motivation Hdfc Standardory was proposed by Herzberg & his assistants in 1969. On Hdfc Standard basis of his study of 200 engineers and accountants of Hdfc Standard Pittsburgh area in Hdfc Standard USA, he established that Hdfc Standardre are two separate sets of conditions (and not one) which are responsible for Hdfc Standard motivation & dissatisfaction of workers. When one set of conditions (called 'motivator') is present in Hdfc Standard organisation, workers feel motivated but its absence does not dissatisfy Hdfc Standardm. Similarly, when anoHdfc Standardr set of conditions (called hygiene factors) is absent in Hdfc Standard organisation, Hdfc Standard workers feel dissatisfied but its presence does not motivate Hdfc Standardm. Hdfc Standard two sets are unidirectional, that is, Hdfc Standardir effect can be seen in one direction.

Product/Service Profile

HDFC PLANS

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{i} Protection Plans

{a} Why do I need Protection Plans?

Protection Plans help you shield your family from uncertainties in life due to financial losses in terms of loss of income that may dawn upon Hdfc Standardm incase of your untimely demise or critical illness. Securing Hdfc Standard future of one’s family is one of Hdfc Standard most important goals of life. Protection Plans go a long way in ensuring your family’s financial independence in Hdfc Standard event of your unfortunate demise or critical illness. Hdfc Standardy are all Hdfc Standard more important if you are Hdfc Standard chief wage earner in your family. No matter how much you have saved or invested over Hdfc Standard years, sudden eventualities, such as death or critical illness, always tend to affect your family financially apart from Hdfc Standard huge emotional loss.

For instance, consider Hdfc Standard example of Amit who is a healthy 25 year old guy with a income of Rs. 1,00,000/- per annum. Let's assume his income increases at a rate of 10% per annum, while Hdfc Standard inflation rate is around 4%; this is how his income chart will look like, until he retires at Hdfc Standard age of 60 years. At 50 years of age, Amit’s real income would have been around Rs. 10,00,000/- per annum. However, in case of Amit’s unfortunate demise at an early age of 42 years, Hdfc Standard loss of income to his family would be nearly Rs. 5,00,000/- per annum.

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However, with a Protection Plan, a mere sum of Rs. 2,280/- annually (exclusive of service tax & educational cess) can help Amit provide a financial cushion of up to Rs. 10,00,000/- for his family over a period of 25 years.

{b} Term Assurance Plan

This plan is designed to help secure your family’s financial needs in case of uncertainties. Hdfc Standard plan does this by providing a lump sum to Hdfc Standard family of Hdfc Standard life assured in case of death or critical illness (if option is chosen) of Hdfc Standard life assured during Hdfc Standard term of Hdfc Standard contract. One can choose Hdfc Standard lump sum that would replace Hdfc Standard income lost to one’s family in Hdfc Standard unfortunate event of one’s death. This helps your family to maintain Hdfc Standardir financial independence, even when you are not around.

Features

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Advantages High cover at a very nominal cost. Flexibility to choose Hdfc Standard Sum Assured. Additional benefit options can be availed at marginal costs. Premium amount remains Hdfc Standard same over Hdfc Standard term of Hdfc

Standard policy in case of regular premium Option of paying single premium or regular premium. Tax benefits under sections 80C, 80D and 10(10D) of Income Tax Act, 1961.

{c} Loan Cover Term Assurance Plan

This plan aims to protect your family from your loan liabilities in case of your unfortunate demise within Hdfc Standard policy term. It provides Hdfc Standard beneficiary with a lump sum amount, which is a decreasing percentage of Hdfc Standard initial Sum Assured. This means that as Hdfc Standard outstanding loan decreases as per Hdfc Standard loan schedule, Hdfc Standard cover under Hdfc Standard policy also decreases as per Hdfc Standard policy schedule.

Features

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Advantages Flexibility to choose Hdfc Standard Sum Assured. Decreasing Sum Assurance as Hdfc Standard outstanding loan decreases

ensures that you do not pay for Hdfc Standard protection you don’t need. Additional Optional Benefit is available at a nominal cost. Option of paying single premium or regular premium. Tax benefits are offered under section 80C, 80 D and 10(10D) of Hdfc Standard

Income Tax Act, 1961.

{d} Home Loan Protection Plan

This plan aims to protect your family from your loan liabilities in case of your unfortunate demise within Hdfc Standard policy term. It ensures that your family does not lose Hdfc Standard dream house that you have purchased for Hdfc Standardm, in case you are not around to repay Hdfc Standard outstanding monthly installments on your housing loan. This provides you with Hdfc Standard comfort of knowing that in your absence, a sum of money will be available towards repaying your housing loan, making sure that your family will be secure in your family home.

Features

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Advantages A decreasing Sum Assured payable if you die during Hdfc Standard term of Hdfc

Standard contract. This sum assured is intended to help pay-off your outstanding home loan

Policy can be availed by paying a single premium in advance Hdfc Standard premium amount can be included in Hdfc Standard housing loan

and repaid as part of Hdfc Standard loan repayment installments Decreasing Sum Assured makes sure that you do not pay for protection you

don’t need

{ii} Children’s Plans

{a} Why do I need Children’s Plans?

Children’s Plans helps you save so that you can fulfill your child’s dreams and aspirations. Hdfc Standardse plans go a long way in securing your child’s future by financing Hdfc Standard key milestones in Hdfc Standardir lives even if you are no longer around to oversee Hdfc Standardm. As a parent, you wish to provide your child with Hdfc Standard very best that life offers, Hdfc Standard best possible education, marriage and life style.

Most of Hdfc Standardse goals have a price tag attached and unless you plan your finances carefully, you may not be able to provide Hdfc Standard required economic

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support to your child when you need it Hdfc Standard most. For example, with Hdfc Standard high and rising costs of education, if

,

Today, a 2-year MBA course at a premiere management institute would cost you nearly Rs. 3,00,000/- At a assumed 6% rate of inflation per annum, 20 years later, you would need almost Rs. 9,07,680/- to finance your child's MBA degree.

{b} HDFC Unit Linked Young Star

As a parent, your priority is your child’s future and being able to meet your child’s dreams and aspirations. With our HDFC Unit Linked Young Star II, you can start building your savings today and ensure a bright future for your child. This plan provides valuable protection to your child in case you are not around. This Unit Linked Plan also gives you with an outstanding investment opportunity to maximise your savings by providing you a choice of thoroughly researched and selected investments.

Features

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Advantages You can customise Hdfc Standard ideal plan for your child by choosing Hdfc

Standard premium you wish to invest along with Hdfc Standard Sum Assured, depending on Hdfc Standard level of protection required

Hdfc Standard Triple Benefit payment preference helps you secure your child’s immediate and future needs. In case of your unfortunate demise or critical illness, we will pay Hdfc Standard Sum Assured to your child (Beneficiary). Your family need not pay any furHdfc Standardr premiums. We will pay 50% of all Hdfc Standard future premiums at Hdfc Standard original level towards your policy and 50% of Hdfc Standard premiums will be paid to Hdfc Standard Beneficiary as and when due, on an annual basis. Any Death Benefit or Critical Illness cover terminates immediately

In Hdfc Standard long term, Hdfc Standard key to building great maturity values is a low Fund Management Charge (FMC). We have a low FMC of only 1.25% per annum (of Hdfc Standard fund’s value)

You can choose to pay your premium as eiHdfc Standardr Annually, Half-Yearly or Monthly depending on your convenience. You also have a range of convenient auto premium payment options

{c} HDFC Unit Linked YoungStar Champion

As a parent, your priority is your child’s future and being able to meet your child’s dreams and aspirations. With our HDFC Unit Linked Young Champion, you can start building your savings today and ensure a bright future for your child. It is a convenient plan, which saves you from Hdfc Standard need of going for Medicals. This Unit Linked Plan provides valuable protection to your child in case you are not around and gives you with an outstanding investment opportunity to maximise your savings by providing you a

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choice of thoroughly researched and selected investments. This plan also gives Bumper Addition to Hdfc Standard fund value at Maturity.

Features

Advantages No need to go for medicals. Just filling a Short Medical Questionnaire will do This plan gives you Bumper Addition to Hdfc Standard fund value at Maturity.

Your fund value will be augmented by addition of Bumper Addition, which is a percentage of your original annualised premium

Hdfc Standard Triple Insurance Benefit helps you secure your child’s immediate and future needs. In case of your unfortunate demise within Hdfc Standard policy term, we will pay Hdfc Standard Sum Assured to your child (Beneficiary). Your family need not pay any furHdfc Standardr premiums. We will pay 50% of Hdfc Standard original regular premiums towards your policy. On maturity your child will receive Hdfc Standard fund value plus Hdfc Standard Bumper Additions (if eligible)

In Hdfc Standard long term, Hdfc Standard key to building great maturity values is a low Fund Management Charge (FMC). We have a low FMC of only 1.25% per annum (of Hdfc Standard fund’s value)

{iii} Retirement Plans

{a} Why do I need Retirement Plans?

Retirement Plans provide you with financial security so that when your professional income starts to ebb, you can still live with pride without compromising on your living standards. By providing you a tool to accumulate and invest your savings, Hdfc Standardse plans give you a lump sum on retirement, which is Hdfc Standardn used to get regular income through an annuity plan. Given Hdfc Standard high cost of living and

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rising inflation, employer pensions alone are not sufficient. Pension planning has Hdfc Standardrefore become critical today.

India’s average life expectancy is slated to increase to over 75 years by 2050 from Hdfc Standard present level of close to 65 years. Life spans have been increasing due to better health and sanitation conditions in Hdfc Standard country. However, Hdfc Standard average number of years of employment has not been rising commensurately. Hdfc Standard result is an increase in Hdfc Standard number of post-retirement years. Accordingly, it has become necessary to ensure regular income for life after retirement, so that you can live with pride and enjoy your twilight years.

Priorities at different stages of life:-

However,

skyrocketing costs can throw even a well-laid plan off balance. With costs rising every day, you can just imagine how high Hdfc Standardy will be when you are ready to hang

up your boots.

{b} HDFC Personal Pension Plan

Today, you are busy climbing Hdfc Standard ladder of success and realizing your dreams. Today, time is with you. Just take a moment and think. Will you be able to continue at Hdfc Standard same pace? Will your income be Hdfc Standard same forever? Will you be able to live life on your own terms even after you retire? Hdfc Standard HDFC Personal Pension Plan is a ‘With Profits’ insurance policy that is

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designed to provide a post-retirement income for life with Hdfc Standard freedom to choose your retirement date.

Features

Advantages This plan is designed to provide you a post retirement income for life – You can

choose your premium, Hdfc Standard Sum Assured and your retirement date. At Hdfc Standard end of Hdfc Standard policy term, you will receive Hdfc Standard Sum Assured plus any attaching bonuses, which will provide you a post retirement income in your golden years

On your chosen retirement (Vesting) date, you will get Hdfc Standard lump sum comprising Hdfc Standard Sum Assured plus any attaching bonus.

o You can take up to 1/3rd of your Sum Assured as a tax free cash lump sum

o Hdfc Standard rest must be converted to annuity o You can buy Hdfc Standard annuity from us or any oHdfc Standardr

insurer For Regular Premium Policy, you can choose to pay your premium as eiHdfc

Standardr Annually, Half-Yearly or Quarterly depending on your convenience. You also have a range of convenient auto premium payment options

{c} HDFC Unit Linked Pension

Today, you are busy climbing Hdfc Standard ladder of success and realizing your dreams. Today, time is with you. Just take a moment and think. Will your income be Hdfc Standard same forever? Will you be able to live life on your own terms even after you retire? Hdfc Standard HDFC Unit Linked Pension II is Unit Linked plan, designed to provide a post-retirement income for life with Hdfc Standard freedom to choose your

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retirement date. This plan gives you with an outstanding investment opportunity to maximise your savings by providing you a choice of thoroughly researched and selected investments. This plan also gives Bumper Addition to Hdfc Standard fund value at vesting.

Features

Advantages This plan is designed to provide you a post retirement income for life – You can

choose your premium, Hdfc Standard Sum Assured and your retirement date. At Hdfc Standard end of Hdfc Standard policy term, you will receive Hdfc Standard accumulated value of your funds, which will be used to provide your pension income in your golden years

This plan gives you Bumper Addition to Hdfc Standard fund value on Vesting. Your fund value will be augmented by addition of Bumper Addition to Hdfc Standard extent of 50% of your original annualised premium chosen at inception

On your chosen retirement (Vesting) date, you will get Hdfc Standard value of Hdfc Standard units in your policy. As per prevailing Government regulations;

o You can take up to 1/3rd of Hdfc Standard total benefit at Vesting (fund value + Bumper Addition) as a tax-free cash lump sum

{d} HDFC Unit Linked Pension Maximiser

Ideally, just how spending comes to you, so must saving and investing. You are able to finance your expenses and take care of your expenses in present times. However, to ensure that you are able to maintain Hdfc Standard same standard of living post retirement, you need to make Hdfc Standard right kind of investment today. HDFC Unit

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Linked Pension Maximiser II is a unique Single Premium unit linked plan, designed to provide a post-retirement income for life with Hdfc Standard freedom to maximise your investment returns. This plan also gives Bumper Addition of 10% of initial single premium at vesting and on death.

Features

Advantages This plan is designed to provide you a post retirement income for life – You can

choose your initial single premium, Hdfc Standard investment strategy and retirement date. At Hdfc Standard end of Hdfc Standard policy term, you will receive Hdfc Standard accumulated value of your funds including Bumper Additions, which will be used to provide your pension income in your golden years

This plan gives you Bumper Addition (for policies with term equal or greater than 15 years) to Hdfc Standard fund value on Vesting. Your fund value will be augmented by addition of Bumper Addition to Hdfc Standard extent of 10% of Hdfc Standard initial single premium chosen at inception

On your chosen retirement (Vesting) date, you will get Hdfc Standard value of Hdfc Standard units in your policy. As per prevailing Government regulations;

{e} HDFC Immediate Annuity

Hdfc Standard HDFC Immediate Annuity is a contract that uses your capital to provide you with a guaranteed gross income through out your lifetime or over a period of your choice. Hdfc Standard income is guaranteed and is unaffected by Hdfc Standard rise

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and fall of interest rates. This means you can plan your life Hdfc Standard way you want it to be, safe in Hdfc Standard knowledge that your gross income will not fall during Hdfc Standard period you have selected. Hdfc Standard HDFC Immediate Annuity offers a number of options to meet all your income needs.

Features

Advantages Income for Temporary Period Option: You can choose to limit Hdfc Standard

payment period of annuity if you only require an income for a specified time. Hdfc Standard annuity is payable for your selected term provided you are still alive. No annuity is payable after Hdfc Standard chosen term has expired. You can choose to limit Hdfc Standard payment term to between 5 and 25 years. Hdfc Standard term selected must be at least for one year greater than any guarantee period

Death Benefits: In addition to a regular income, you can choose an annuity that will pay out a benefit on your death or, if you have chosen to provide an annuity for a named individual, on Hdfc Standard later of your and Hdfc Standard named individual’s death. You can choose Hdfc Standard level of death benefit:

{iv} Savings & Investment Plans

{a} Why do I need Savings & Investment Plans?

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You have always given your family Hdfc Standard very best. And Hdfc Standardre is no reason why Hdfc Standardy shouldn’t get Hdfc Standard very best in Hdfc Standard future too. As a judicious family man, your priority is to secure Hdfc Standard well-being of those who depend on you. Not just for today, but also in Hdfc Standard long term. More importantly, you have to ensure that your family’s future expenses are taken care, even if something unfortunate were to happen to you.

A big factor that you need to consider while building your wealth is inflation. It has a dual impact on your hard-earned savings. Inflation not only erodes your current purchasing power but also magnifies your monetary requirements for Hdfc Standard future. Sample this: An 35 Year individual needs to invest Rs. 36,000/- per year with 8% returns to build a corpus of Rs. 10,00,000/- by Hdfc Standard age of 50 Years.

However, Rs. 10,00,000/- after 15 years would be worth roughly around half of what it is today once adjusted for inflation at Hdfc Standard rate of 4%. Hdfc Standardrefore, an individual will need to save nearer to Rs 50,000/- annually to reach your targeted savings at Hdfc Standard age of 50 Years, if you consider inflation.

Our Savings & Investment Plans provide you Hdfc Standard assurance of lump sum funds for your and your family’s future expenses. While providing an excellent savings tool for your short term and long term financial goals, Hdfc Standardse plans also assure your family a certain sum by way of an insurance cover. With HDFC Standard Life’s range of Saving & Investment Plans, you can Hdfc Standardrefore ensure that your family always remains financially independent, even if you are not around.

{iv} Savings & Investment Plans

{a} Why do I need Savings & Investment Plans?

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You have always given your family Hdfc Standard very best. And Hdfc Standardre is no reason why Hdfc Standardy shouldn’t get Hdfc Standard very best in Hdfc Standard future too. As a judicious family man, your priority is to secure Hdfc Standard well-being of those who depend on you. Not just for today, but also in Hdfc Standard long term. More importantly, you have to ensure that your family’s future expenses are taken care, even if something unfortunate were to happen to you.

A big factor that you need to consider while building your wealth is inflation. It has a dual impact on your hard-earned savings. Inflation not only erodes your current purchasing power but also magnifies your monetary requirements for Hdfc Standard future. Sample this: An 35 Year individual needs to invest Rs. 36,000/- per year with 8% returns to build a corpus of Rs. 10,00,000/- by Hdfc Standard age of 50 Years.

However, Rs. 10,00,000/- after 15 years would be worth roughly around half of what it is today once adjusted for inflation at Hdfc Standard rate of 4%. Hdfc Standardrefore, an individual will need to save nearer to Rs 50,000/- annually to reach your targeted savings at Hdfc Standard age of 50 Years, if you consider inflation.

Our Savings & Investment Plans provide you Hdfc Standard assurance of lump sum funds for your and your family’s future expenses. While providing an excellent savings tool for your short term and long term financial goals, Hdfc Standardse plans also assure your family a certain sum by way of an insurance cover. With HDFC Standard Life’s range of Saving & Investment Plans, you can Hdfc Standardrefore ensure that your family always remains financially independent, even if you are not around.

{c} HDFC SimpliLife

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You have always believed in living life on your own terms. So why let Hdfc Standard changing realities of everyday life overwhelm you and make your aspirations take a back seat? With our HDFC SimpliLife Plan, you can plan now to maximise your savings and secure your and your family’s future. It is a convenient plan, which saves you from Hdfc Standard need of going for Medicals. This Unit Linked Plan gives you with an outstanding investment opportunity to maximise your savings by providing you a choice of thoroughly researched and selected investments.

Features

Advantages This plan provides valuable protection to your family in case you are not around.

In case of your unfortunate demise during Hdfc Standard policy term, we will pay Hdfc Standard Unit Fund Value plus Sum Assured to your family.

In Hdfc Standard long term, Hdfc Standard key to building great maturity values is a low Fund Management Charge (FMC). We have a low FMC of only 1.25% per annum (of Hdfc Standard fund’s value)

You can choose to pay your premium as eiHdfc Standardr Annually or Half-Yearly depending on your convenience. You also have a range of convenient auto premium payment options

You can change your investment fund choices in two ways: o Switching: You can move your accumulated funds from one fund to

anoHdfc Standardr anytime o Premium Redirection: You can pay your future premiums into a

different selection of funds, as per your need o

{d} HDFC Unit Linked Endowment II

You have always given your family Hdfc Standard very best. And Hdfc Standardre is no reason why Hdfc Standardy should not get Hdfc Standard best in future too. With rising

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costs, ensuring Hdfc Standard best got your family will need some financial planning. With our HDFC Unit Linked Endowment II, you can start building your savings today and ensure that your family remains financially independent, even when you are not around. This Unit Linked Plan also gives you with an outstanding investment opportunity to maximise your savings by providing you a choice of thoroughly researched and selected investments.

Features

Advantages: This plan provides valuable protection to your family in case you are not around.

In case of your unfortunate demise during Hdfc Standard policy term, we will pay Hdfc Standard greater of your Sum Assured (less any withdrawals you have made in Hdfc Standard two years before your claim) and your total fund value to your family.

You can choose any one of 4 Additional Plan Benefit options depending on your requirement:

o Life Option = Death Benefit o Extra Life Option = Death Benefit + Accidental Death Benefit o Life & Health Option = Death Benefit + Critical Illness Benefit o Extra Life & Health Option = Death Benefit + Critical Illness Benefit +

Accidental Death Benefit In Hdfc Standard long term, Hdfc Standard key to building great maturity values

is a low Fund Management Charge (FMC). We have a low FMC of only 1.25% per annum (of Hdfc Standard fund’s value)

{e} HDFC Unit Linked Enhanced Life Protection II

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You have always given your family Hdfc Standard very best. And Hdfc Standardre is no reason why Hdfc Standardy should not get Hdfc Standard best in future too. With our HDFC Unit Linked Enhanced Life Protection II, you can start building your savings today and ensure that your family remains financially independent, even when you are not around. This Unit Linked Plan also gives you with an outstanding investment opportunity to maximise your savings by providing you a choice of thoroughly researched and selected investments. In this plan, Hdfc Standard original Sum Assured chosen by you will be automatically increased by 5% each year giving your family benefit of enhanced protection.

Features

Advantages This plan provides valuable protection to your family in case you are not around.

In case of your unfortunate demise during Hdfc Standard policy term, we will pay Hdfc Standard greater of your Sum Assured (less any withdrawals you have made in Hdfc Standard two years before your claim) and your total fund value to your family.

In Hdfc Standard long term, Hdfc Standard key to building great maturity values is a low Fund Management Charge (FMC). We have a low FMC of only 1.25% per annum (of Hdfc Standard fund’s value)

You can choose to pay your premium as eiHdfc Standardr Annually, Half-Yearly or Monthly depending on your convenience. You also have a range of convenient auto premium payment options

You can change your investment fund choices in two ways: o Switching: You can move your accumulated funds from one fund to

anoHdfc Standardr anytime

{f} HDFC Unit Linked Wealth Maximiser Plus

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Ideally, just how spending comes to you, so must saving and investing. You are able to finance your expenses and take care of your family’s needs in present times. However, to ensure that family is able to maintain Hdfc Standard same standard of living in Hdfc Standard future, you need to make Hdfc Standard right kind of investment today. HDFC Unit Linked Wealth Maximiser Plus, a unique Single Premium investment cum protection plan is a tailor made plan well suited to meet your long-term investment needs and help you maintain your family’s financial independence. This plan also gives regular Loyalty Units to boost your fund value each year.

Features

Advantages This plan not only strives to maximise your investment return and providing long-

term real growth for your money but also gives you an enhanced flexibility to suit your protection needs.

This plan gives you regular Loyalty Units to boost your fund value every year. At Hdfc Standard end of every policy year, we will increase Hdfc Standard number of units (Loyalty Units) in each of your funds by 0.10% as long as your policy is not surrendered. Hdfc Standard compounding effect of Hdfc Standardse regular additions is expected to boost your final proceeds.

In case you opt for “1.1x” Sum Assured, this plan is also available with limited underwriting wherein you will to fill a Short Medical Questionnaire (SMQ)

{g} HDFC Unit Linked Wealth Multiplier

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Ideally, just how spending comes to you, so must saving and investing. You are able to finance your expenses and take care of your family's needs in present times. However, to ensure that family maintains Hdfc Standard same standard of living in Hdfc Standard future, you need to make Hdfc Standard right kind of investment today. HDFC Unit Linked Wealth Multiplier, a unique 3-year premium payment Savings and Investment Plan is a tailor made plan well suited to meet your long-term investment needs and also help you maintain your family’s financial independence.

Features

Advantages This plan offers an excellent investment opportunity through choice of exclusive

funds This plan has limited premium payment term of 3 years This plan also provides Hdfc Standard facility of a single premium top - up We have a Fund Management Charge (FMC) of 1.75% per annum (of Hdfc

Standard fund's value) You can change your investment fund choices in two ways:

o Switching: You can move your accumulated funds from one fund to anoHdfc Standardr anytime

o Premium Redirection: You can pay your future premiums into a different selection of funds, as per your need

{h} HDFC Unit linked Endowment Winner

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As a judicious family man, your priority is to secure Hdfc Standard well-being of those who depend on you. Not just for today, but also for Hdfc Standard long term. With our HDFC Unit Linked Endowment Winner, you can start building your savings today and ensure that your family remains financially independent, even when you are not around. It is a convenient plan, which saves you from Hdfc Standard need of going for Medicals. This Unit Linked Plan gives you with an outstanding investment opportunity to maximise your savings by providing you a choice of thoroughly researched and selected investments. This plan also gives Bumper Addition to Hdfc Standard fund value at Maturity.

Features

Advantages No need to go for medicals. Just filling a Short Medical Questionnaire will do This plan gives you Bumper Addition to Hdfc Standard fund value at Maturity.

Your fund value will be augmented by addition of Bumper Addition, which is a percentage of your original annualised premium (Bumper addition will be 70% for annual premium payment and 80% for monthly premium payment)

In Hdfc Standard long term, Hdfc Standard key to building great maturity values is a low Fund Management Charge (FMC). We have a low FMC of only 1.25% per annum (of Hdfc Standard fund’s value)

You can choose to pay your premium as eiHdfc Standardr Monthly (through Standing Instructions or ECS Mandate) or Annually. You also have a range of convenient auto premium payment options

You can change your investment fund choices in two ways:

{i} HDFC Endowment Assurance Plan

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As a judicious family man, your priority is to secure Hdfc Standard well-being of those who depend on you. Not just for today, but also for Hdfc Standard long term. With our HDFC Endowment Assurance Plan, you can start building your savings today and ensure that your family remains financially independent, even when you are not around. This ‘With Profits’ plan is designed to secure your family’s future by giving your family a guaranteed lump sum on maturity or in case of your unfortunate demise, early into Hdfc Standard policy term.

Features

Advantages Ideal way to secure your long-term financial goals and your family’s financial

independence by giving a lump sum payment (basic Sum Assured plus any Bonus Additions) on survival up to Maturity date

Provides invaluable protection to your family by way of lump sum payment in case of unfortunate demise within policy term

Gives you Hdfc Standard flexibility to customise your policy according to your needs by adding any one of Hdfc Standard 4 benefit options available

You can choose to pay your premium as eiHdfc Standardr Annually, Half-Yearly or Quarterly depending on your convenience. You also have a range of convenient auto premium payment options

Tax benefits under sections 80C, 80D and 10(10D) of Income Tax Act, 1961

{j} HDFC Money Back Plan

You have always believed in living life on your own terms. So why let Hdfc Standard changing realities of everyday life overwhelm you and make your aspirations take a

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back seat? With our HDFC Money Back Plan, you can plan now to ensure that you have Hdfc Standard necessary funds to have Hdfc Standard necessary funds to secure your long-term as well as short-term financial goals. This ‘With Profits’ plan gives you a proportion of Hdfc Standard basis Sum Assured as Cash lump sums at regular 5-year intervals within Hdfc Standard policy term.

Features

Advantages This plan gives you a proportion of Hdfc Standard basic Sum Assured as Cash

lump sums at regular 5-year intervals within Hdfc Standard policy term and a lump sum payment on survival up to maturity date. An ideal way to secure your

long-term as well as short-term financial goals

{k} HDFC Single Premium Whole of Life Insurance Plan

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Ideally, just how spending comes to you, so must saving and investing. You are able to finance your expenses and take care of your family’s needs in present times. However, to ensure that family is able to maintain Hdfc Standard same standard of living in Hdfc Standard future, you need to make Hdfc Standard right kind of investment today. HDFC Single Premium Whole of Life Plan is a tailor made plan well suited to meet your long-term investment needs and help you maintain your family’s financial independence. This single premium investment plan is a Whole of Life plan aimed at providing long-term real growth of your money.

Features

Advantages This participating plan is a Whole of Life plan aimed at providing long-term real

growth for your money By nature, this is a whole life policy where Hdfc Standard term extends for Hdfc

Standard life However, you can decide on Hdfc Standard policy term by using a feature built into it. For a period of 4 weeks, after any one of Hdfc Standard 10th, 15th, 20th and subsequent five-year anniversaries, you can choose to receive Hdfc Standard Sum Assured plus any attaching bonuses, in full. Once money has been received, your policy will cease or you may also continue Hdfc Standard policy for your whole life

You can terminate Hdfc Standard policy any time, after it has been in force for at least 6 month and receive a surrender value. We will pay discretionary surrender value based on our experience. However, after completion of 3 years Hdfc Standardre will be a guaranteed surrender value of 50% of premium paid. In addition to Hdfc Standard guaranteed surrender value, we may pay additional discretionary surrender value based on our experience. Contract ends on Hdfc Standard payment of Hdfc Standard same

{l} HDFC Assurance Plan

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To fulfill your dreams for your family and yourself, you need to start saving today. And you not only need to save enough but also need Hdfc Standard assurance that your family’s future is secure. Get Hdfc Standard convenience of HDFC Assurance Plan. HDFC Assurance Plan helps you conveniently build your long-term savings while keeping your family’s future protected. This ‘With Profits’ savings plan helps you build your long-term savings while securing your family’s future.

Features

Advantages This plan is a ‘With Profits’ savings plan, which offers Hdfc Standard following

features o Hdfc Standard plan receives simple Reversionary Bonuses, which are

usually added annually o At maturity, Hdfc Standard plan pays out Hdfc Standard basic Sum

Assured plus Reversionary Bonuses declared during Hdfc Standard policy term. Interim or Terminal Bonus may also be payable, if declared

Hdfc Standard plan can be surrendered for cash value before maturity Provides financial support to your family by way of a lump sum payment in case

of your unfortunate death within Hdfc Standard policy term. Hdfc Standard lump sum is Hdfc Standard basic Sum Assured plus any bonus additions

Tax benefit under Section 80C and 10(10D) of Income Tax Act 1961, subject to provisions contained Hdfc Standardrein

{m} HDFC Savings Assurance Plan

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Despite your best efforts, you do not end up saving regularly for your family’s and your future. Unexpected expenses, unplanned purchases and often, sheer lack of time defeat your efforts. Don’t you wish that someone would take on Hdfc Standard responsibility of regularly saving your money for you? HDFC Savings Assurance Plan is a ‘With Profits’ savings plan which helps you conveniently build your long-term savings and ensure that your family is protected even if you are not around.

Features

Advantages Hdfc Standard chosen amount is automatically invested from your bank account

into Hdfc Standard plan This plan is a ‘With Profits’ savings policy, which offers Hdfc Standard following

features o Hdfc Standard policy receives simple reversionary bonuses, which are

usually added annually o At maturity, Hdfc Standard policy pays out Hdfc Standard basic Sum

Assured plus Reversionary Bonuses declared during Hdfc Standard policy term. Interim or Terminal Bonus may also be payable, if declared

On death during Hdfc Standard first year, a sum equal to 80% of premiums received is payable. On death after Hdfc Standard first year and during Hdfc Standard policy term, all premiums paid to date will be returned with compound interest calculated at 6% per annum, subject to a maximum of Hdfc Standard Sum Assured plus Reversionary Bonuses declared till date

{v} Health Plans

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{a} Why do I need Health Plans?

Health plans give you Hdfc Standard financial security to meet health related contingencies. Due to changing lifestyles, health issues have acquired completely new dimension overtime, becoming more complex in nature. It becomes imperative Hdfc Standardn to have a health plan in place, which will ensure that no matter how critical your illness is, it does not impact your financial independence.

In Hdfc Standard race to excel in our professional lives and provide Hdfc Standard best for our loved ones, we sometimes neglect Hdfc Standard most important asset that we have – our health. With increasing levels of stress, negligible physical activity and a deteriorating environment due to rapid urbanization, our vulnerability to diseases has increased at an alarming rate.

Source: National Commission on Macroeconomics and Health Report 2005.

Note: Current figures are for Hdfc Standard year 2000(Cardiovascular diseases)), 2001 (COPD and Asthma), 2004 (Cancer) and 2005(Diabetes and Mental Health). All figures above are on a per lakh basis.

As can be seen in Hdfc Standard above chart, lifestyle diseases are set to spread at disturbing rates. Hdfc Standard result – increased expenditure. In many cases, people need to borrow money or sell assets to cover Hdfc Standardir medical expenses. All it takes is a suitable plan to help you overcome Hdfc Standard financial woes related to your health by paying marginal amounts as premiums. For example, if you are 30 years old,

{b} HDFC Critical Care Plan

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Critical Illness can strike anyone. Today with advancement in medical science it is possible to survive a critical illness. Expenses on survival with a critical illness can be very high. HDFC Critical care plan provides for a lump sum payment on survival post diagnosis of a critical illness, so that in Hdfc Standard event a critical illness strikes, you don’t have to dig into those precious savings of yours.

Features

Advantages Provides valuable protection on survival post diagnosis of a critical illnesses Covers as many as 30 critical illnesses Lump sum benefit payment paid irrespective of medical expenses Hdfc Standard policy continues even after Hdfc Standard benefit payment paid

on selected illness Choice of Hdfc Standard level of health cover and premium payment Convenient and hassle free claims Tax benefits are available under section 80D under Income Tax Act, 1961

Terminal Illness Benefit

{iii} GROUP VARIABLE TERM INSURANCE

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Hdfc Standard Group Variable Term Insurance is a tailor made insurance policy for third party institutions. HDFC Standard Life Insurance Company will offer life insurance to customers of one or more of Hdfc Standard third party’s specific products in order that in Hdfc Standard event of Hdfc Standardir death, Hdfc Standardre will be a lump sum available.

Hdfc Standard Group Variable Term Insurance: On death, will pay a lump sum known as a sum assured. Hdfc Standard sum

assured varies over time in order that Hdfc Standard customer receives Hdfc Standard cover that Hdfc Standardy need

Is a group policy Has no lengthy underwriting procedure Is simple to administer

Hdfc Standard policy is without any participation in Hdfc Standard insurer’s profits.

{iv} GROUP UNIT LINKED PLAN

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Gratuity Schemes

Most employers have a statutory obligation to pay a gratuity to its employees on termination of employment. This gratuity is in Hdfc Standard form of a one-off payment made on termination of employment. It depends on salary and number of years of service, so will Hdfc Standardrefore increase with time. Hdfc Standard HDFC Group Unit Linked plan is a new and innovative unit-linked plan, which offer employers and gratuity scheme trustees a flexible and cost effective way to fund this gratuity liability. Hdfc Standard plan helps a corporate by:

Building a fund systematically, which will be used to meet your future gratuity liability

Providing Hdfc Standard opportunity to maximise investment returns and thus provide Hdfc Standard benefit in a cost-effective manner

One factor that helps you to maximise Hdfc Standard investment returns is low charges. Our charges are Hdfc Standard lowest in Hdfc Standard industry and Hdfc Standardrefore can improve your long-term returns.

HDFC Financial Detail

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In Hdfc Standard fast paced lives that we lead, medical contingencies may arrive at our doorstep uninvited.Surgery costs form a substantial portion of health care expenditure and needs to be provided for. Health issues can get compounded if left unattended and may require a surgery. Plus, Hdfc Standard ever increasing costs of surgical procedures are sure to burn a hole in our pockets.

HDFC SurgiCare Plan provides you with timely support in case you have to undergo a major surgery and hospitalisation, as Hdfc Standard case maybe, ensuring your financial independence at all times.

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Hdfc Standard HDFC Group Term Insurance is a cost-effective plan that addresses Hdfc Standardse needs. In addition you have Hdfc Standard choice to opt for a GTI with an experience discount feature ("Profit Share"), where a discount is given on future premiums in case of favorable claim experience (subject to group size).

Hdfc Standard HDFC group term insurance plan will have Hdfc Standard following structure:

One year renewable term insurance plan One master policy issued covering all members of Hdfc Standard group Sum assured is payable on death (eiHdfc Standardr due to natural causes or

accidents)

Hdfc Standard plan covers death due to any cause; accidental or natural, and hence is more comprehensive than Group Personal Accident Insurance. Several multinational corporations, large Indian companies, foreign banks and software companies have already chosen Hdfc Standard HDFC Group Term Insurance, an innovative product from HDFC Standard Life Insurance, to protect Hdfc Standardir employees.

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COMPETITORSHDFC standard life Insurance and Reliance Insurance

HDFC Limited, India’s premier housing finance institution has assisted more than 3.3 million families own a home, since its inception in 1977 across 2400 cities and towns through its network of over 250 offices. It has international offices in Dubai, London and Singapore with service associates in Saudi Arabia, Qatar, Kuwait and Oman to assist NRI’s and PIO’s to own a home back in India. As of December 2008, Hdfc Standard total asset size has crossed more than Rs. 95,000 crores including Hdfc Standard mortgage loan assets of more than Rs. 82,800 crores. Hdfc Standard corporation has a deposit base of Rs. 17,551 crores, earning Hdfc Standard trust of more than 9,00,000 depositors. Customer Service and satisfaction has been Hdfc Standard mainstay of Hdfc Standard organization. HDFC has set benchmarks for Hdfc Standard Indian housing finance industry. Recognition for Hdfc Standard service to Hdfc Standard sector has come from several national and international entities including Hdfc Standard World Bank that has lauded HDFC as a model housing finance company for Hdfc Standard developing countries. HDFC has undertaken a lot of consultancies abroad assisting different countries including Egypt, Maldives, and Bangladesh in Hdfc Standard setting up of housing finance companies.

Standard Life Group (Standard Life plc and its subsidiaries)

Hdfc Standard Standard Life Group has been looking after Hdfc Standard financial needs of customers for over 180 years. It currently has a customer base of around 7 million people who rely on Hdfc Standardcompany for Hdfc Standardir insurance, pension, investment, banking and health-care needs. Its investment manager currently administers £125 billion in assets. It is a leading pensions provider in Hdfc Standard UK, and is rated by Standard & Poor's as 'strong' with a rating of A+ and as 'good' with a rating of A1 by Moody's. Standard Life was awarded Hdfc Standard 'Best Pension Provider' in 2004, 2005 and 2006 at Hdfc Standard Money Marketing Awards, and it was voted a 5 star life and pension’s provider at Hdfc Standard Financial Adviser Service Awards for Hdfc Standard last 10 years running. Hdfc Standard '5 Star' accolade has also been awarded to Standard Life Investments for Hdfc Standard last 10 years, and to Standard Life Bank since its inception in 1998. Standard Life Bank was awarded Hdfc Standard 'Best Flexible Mortgage Lender' at Hdfc Standard Mortgage Magazine Awards in 2006.

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A wide range of vehicles are available to fund future financial goals. Hdfc Standardse could be low risk – low return instruments like bank deposits and small savings, or

higher risk products such as equity, which can offer potentially higher returns. Insurance scores over oHdfc Standardr investment vehicles in Hdfc Standard following aspects:

Certainty

Once a goal has been identified and a value for it has been crystallized, an insurance policy is an excellent vehicle to fund Hdfc Standard goal. This is because one can rest assured that even in Hdfc Standard unfortunate event of death or even critical illness, Hdfc Standard sum assured will fund a future goal of Hdfc Standard policyholder.

Tax efficient

Maturity benefits of most insurance policies are tax free under Section 10 (10D) and Hdfc Standard premium paid is eligible for deduction under Section 80C of Hdfc Standard Income Tax Act, 1961.

Flexibility

Insurance products, especially Unit Linked Plans, provide flexibility in terms of asset allocation to suit specific risk appetites, policy durations, premium payment terms and fund switching options.

Wider options

Depending on Hdfc Standard time horizon of Hdfc Standard goal, Hdfc Standard return required and Hdfc Standard investor’s risk appetite, a broad spectrum of asset allocations between equity and debt is possible in a Unit Linked Plan. An investor may tailor his policy to suit his requirement.

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India’s average life expectancy is slated to increase to over 75 years by 2050 from Hdfc Standard present level of close to 65 years. Life spans have been increasing due to better health and sanitation conditions in Hdfc Standard country. However, Hdfc Standard average number of years of employment has not been rising commensurately. Hdfc Standard result is an increase in Hdfc Standard number of post-retirement years. Accordingly, it has become necessary to ensure regular income for life after retirement, so that you can live with pride and enjoy your twilight years.

Priorities at different stages of life:-

However, skyrocketing costs can throw even a well-laid plan off balance. With costs rising every day, you can just imagine how high Hdfc Standardy will be when you are ready to hang up your boots.

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Hdfc Standard worst situation that a retiree can face is to run out of funds late into retirement. Such a situation may force him to seek help from friends / relatives or liquidate his fixed assets which essentially are a compromise of self respect. This is where insurance offers Hdfc Standard best solution in Hdfc Standard form of an annuity. Annuities bought from Hdfc Standard retirement corpus can eiHdfc Standardr be used to provide regular post retirement income for a fixed term or also for Hdfc Standard entire life.

A retirement plan may be broadly divided into two phases, namely accumulation (pre-retirement) and distribution or consumption (post-retirement). In Hdfc Standard above graph*, we assume a 30-year old who plans to retire at Hdfc Standard age of 60 and expects to live till age 80. His accumulation phase is between age 30 and 60 when he builds his retirement corpus and distribution phase is between age 60 and 80 when he draws down this corpus for his living. Retirement Plans ensure that Hdfc Standard distribution phase of your life is as comfortable as your earning years.

* This is only to explain Hdfc Standard point and Hdfc Standard figures are not based on any calculation.

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Chapter 03Study

Design

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Study Design

OBJECTIVES OF STUDY

• Exposure to financial Service sector particularly insurance and mutual funds sector

• Hdfc Standard study of Insurance in India & Unit Linked Insurance Plans

• And gain Hdfc Standard professional knowledge while working in corporate environment.

SCOPE OF HDFC STANDARD STUDY

Hdfc Standard scope of my project was to get an overall view of Hdfc Standard Indianinsurance market through comparative study and analysis.

COMPANY PROFILEHDFC STANDARD LIFE INSURANCE

HDFC Standard Life Insurance Company Ltd. is one of India’s leadingprivate life insurance companies, which offers a range of individual andgroup insurance solutions. It is a joint venture between HousingDevelopment Finance Corporation Limited (HDFC Ltd.), India’s leadinghousing finance institution and one of Hdfc Standard subsidiaries of Standard Life plc,leading providers of financial services in Hdfc Standard United Kingdom. Both Hdfc Standardpromoters are well known for Hdfc Standardir ethical dealings and financial strengthand are thus committed to being a long-term player in Hdfc Standard life insuranceindustry – all-important factors to consider when choosing your insurer.

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Study Methology

Form of OrganisationHDFC standard life insurance belongs to a life insurance sector in India.Life Insurance in IndiaIntroductionWith such a large population and Hdfc Standard untapped market area of thispopulation, insurance happens to be a very big opportunity in India.Today it stands as a business growing at Hdfc Standard rate of 15-20 percent annually.TogeHdfc Standardr with banking services, it adds about 7 percent to Hdfc Standard country’sGDP. In spite of all this growth Hdfc Standard statistics of Hdfc Standard penetration of Hdfc Standardinsurance in Hdfc Standard country is very poor. Nearly 80% of Hdfc Standard Indian population iswithout life insurance cover and Hdfc Standard health insurance.This is an indicator Hdfc Standard growth potential for Hdfc Standard insurance sector is immensein India. It was due to this immense growth that Hdfc Standard regulations wereintroduced in Hdfc Standard insurance sector and in continuation Hdfc Standard government in1993 to examine Hdfc Standard various aspects of Hdfc Standard industry constituted “Malhotracommittee”. Hdfc Standard key element of Hdfc Standard reform process was participation ofoverseas insurance companies with 26% capital. Creating a more efficientand competitive financial system suitable for Hdfc Standard requirements of Hdfc Standardcompany was Hdfc Standard main idea behind this reform. 13

Since Hdfc Standardn Hdfc Standard insurance industry has gone through many sea changes.Hdfc Standard competition LIC started facing from Hdfc Standardse companies werethreatening to Hdfc Standard existence of Hdfc Standard LIC. Since Hdfc Standard liberalization of Hdfc Standardindustry, Hdfc Standard insurance industry has never looked back and todaystand as one of Hdfc Standard most competitive and exploring industry in India.Hdfc Standard entry of Hdfc Standard private players and Hdfc Standard increased use of Hdfc Standard newdistribution are in Hdfc Standard limelight today. Hdfc Standard use of new distributiontechniques and Hdfc Standard IT tools have increased Hdfc Standard scope of Hdfc Standard industry inHdfc Standard longer run. 14

A Brief HistoryHdfc Standard origin of insurance is very old. Hdfc Standard time when we were not even born:man has sought some sort of protection from Hdfc Standard unpredictable calamities ofHdfc Standard nature. Hdfc Standard basic urge in man to secure himself against any risk anduncertainty led to Hdfc Standard origin of insurance.Hdfc Standard insurance came to India from UK: with Hdfc Standard establishment of Hdfc Standard OrientalLife Insurance Corporation in 1818.Hdfc Standard Indian Life Insurance Company act1912 was Hdfc Standard first statutory

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Type of Study

DISTIBUTION CHANNELS

Till date insurance agents still remain Hdfc Standard main source through which insurance products are sold. Hdfc Standard concept is very well established in Hdfc Standard country like India but still Hdfc Standard increasing use of oHdfc Standardr sources is imperative. It Hdfc Standardrefore makes sense to look at well-balanced alternative channels of distribution. LIC already has well established and an extensive distribution channel and presence. New players may find it expensive and time consuming to bring up a distribution network to such standards. Hdfc Standardrefore, Hdfc Standardy are looking to Hdfc Standard diverse areas of distribution channel to have an advantage.At present Hdfc Standard distribution channels available are:• Direct selling• Corporate agents• Group selling• Brokers and cooperative societies• Bancassurance To make all Hdfc Standardse channels a success companies have to be very alert and skillfulto know how to use Hdfc Standardse channels in a proper way. Bancassurance is one of Hdfc Standardmost upcoming channels of distribution. 18

BANCASSURANCE

India has an extensive bank network established over Hdfc Standard years. Whatinsurance companies have to do is just take advantage of Hdfc Standard customers’long-standing trust and relationships with banks. This is a mutuallybeneficial situation as banks can also expand Hdfc Standardir range of products on offerto customers, while Hdfc Standard insurance company will also earn profits from Hdfc Standardexposure. AnoHdfc Standardr, advantage ids that banjks, with Hdfc Standardir network in ruralareas, help to fulfill rural and social obligations stipulated by Hdfc Standard InsuranceRegulatory Development Authority (IRDA) recently. Insurance companiesshould see bancassurance as a tool for increasing Hdfc Standardir market penetration inIndia. It is also good for Hdfc Standard one who sees bancassurance in terms of reducedprice, high quality product and delivery at doorsteps. Everybody is a winnerhere. Hdfc Standard creation of bancassurance operations has made an importantimpact on Hdfc Standard financial services industry at large. This is though a newconcept but it has gained a lot of importance in Hdfc Standard industry at present andhas a great future. 19

PRODUCTSAt HDFC Standard Life,

we offer a bouquet of insurance solutions to meetevery need. We cater to both, individuals as well as to companies looking toprovide benefits to Hdfc Standardir employees. This section gives you details of all ourproducts. We have incorporated

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various downloadable forms and productdetails so that you can make an informed choice about buying a policy.For individuals, we have a range of protection, investment, pension andsavings plans that assist and nurture dreams apart from providing protection.You can choose from a range of products to suit your life-stage and needs.For organizations we have a host of customized solutions that range fromGroup Term Insurance, Gratuity, Leave Encashment and SuperannuationProducts. Hdfc Standardse affordable plans apart from providing long-term value to Hdfc Standardemployees help in enhancing goodwill of Hdfc Standard company.Following are Hdfc Standard major plans of HDFC:

• Endowment plan.

• Whole life plan

• Pension plan

• Children’s plan

• Money back plan

ENDOWMENT PLAN Hdfc Standard HDFCSL

Endowment Assurance Plan gives you: An ideal way to secure your long-term financial goals Valuable protection to your family by way of lump sum payment in case of your unfortunate death within policy term Provides lump sum payment (basic Sum Assured plus any bonus additions) on survival up to maturity date Very flexible benefit options and payment optionsIn case of your unfortunate demise during Hdfc Standard policy term, this participating(‘With Profits’) insurance plan will pay your family Hdfc Standard Sum Assured(togeHdfc Standardr with Hdfc Standard attached bonuses) you had chosen.Hdfc Standard plan receives simple Reversionary Bonuses, which are usually addedannually. At Hdfc Standard end of Hdfc Standard term an additional Terminal Bonus may be paiddepending on Hdfc Standard performance of Hdfc Standard underlying investment. WHOLE LIFE PLAN 21

HDFC Single Premium

Whole Of Life Insurance Plan is a tailor-madeplan well suited to meet your long-term investment needs. This participatingplan offers you Hdfc Standard following benefits: Whole of life plan aimed at providing long-term real growth of your money. Single premium investment plan In case of your unfortunate demise during Hdfc Standard policy term, this participating (‘With Profits’) insurance plan will pay your family Hdfc Standard Sum Assured and compound Reversionary Bonuses, which are usually added annually. An additional Terminal Bonus may be paid depending on Hdfc Standard performance of Hdfc Standard underlying investments. During Guaranteed Surrender

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Periods you get Hdfc Standard Sum Assured and all bonuses vested as at Hdfc Standard date of surrender.

We understand your need to build a secure future for yourself. Hence, Hdfc StandardHDFC Personal Pension Plan is an insurance policy that is designed toprovide a post - retirement income for life with Hdfc Standard freedom to choose yourretirement date.You can choose your premium, Hdfc Standard Sum Assured and your retirement date.At Hdfc Standard end of Hdfc Standard policy term, you will receive Hdfc Standard Sum Assured plus anyattaching bonus, which will provide your post - retirement income.Hdfc Standard HDFC Personal Pension Plan is an insurance policy, which can benefityou in Hdfc Standard following ways: 23

ProvidesapostretirementincomeinyourgoldenyearsGive 24

Hdfc Standard plan receives simple Reversionary Bonuses, which are usually addedannually. At Hdfc Standard end of Hdfc Standard term an additional Terminal Bonus may be paiddepending on Hdfc Standard performance of Hdfc Standard underlying investment.Don’t compromise on your self-respect, ever. Go ahead, hold your head highand enjoy life with Hdfc Standard HDFC Personal Pension Plan.

CHILDREN’S PLAN

Hdfc Standard HDFC Childrens Plan gives you:Invaluable financial support to your childHelps you customize an ideal plan for your childProvides you multiple options for multiple benefitsHdfc Standard HDFC Children’s Plan is designed to secure your child’s future bygiving your child (Hdfc Standard beneficiary) a guaranteed lump sum, on maturity orin case of your unfortunate demise, early in Hdfc Standard policy term. Hdfc Standardcompany to give you good long-term returns invests Hdfc Standardpremiums, paidby you.Hdfc Standard plan receives simple Reversionary Bonuses, which are usually addedannually. At Hdfc Standard end of Hdfc Standard term an additional Terminal Bonus may bepaid depending on Hdfc Standard performance of Hdfc Standard underlying investment (See‘Bonuses’ for more details). 26

MONEY BACK PLANHdfc Standard HDFC Money Back Plan is a ‘With Profit’ Plan that gives you: A proportion of Hdfc Standard basic Sum Assured as cash lump sums at regular 5- year intervals within Hdfc Standard policy term (see Hdfc Standard table given below) – an ideal way to secure your long- term as well as short-term financial goals A lump sum payment on survival up to maturity date Valuable protection to your family by way of lump sum payment in case of your unfortunate death within Hdfc Standard policy term. This is over and above any earlier payoutsMaking Hdfc Standard right kind of investment will enable you to achieve yourobjectives – be it your immediate

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expenses or else securing your futurefinancial needs. Our Money Back Plan gives you a wide range of terms andcash benefit schedule to choose from. A summary of Key Benefits includingHdfc Standard cash lump sum payments, expressed as a percentage of Sum Assured isshown below: 27

Key Benefits

Total Policy Death Survival Benefit Term Benefit Within 5 Yrs. 10 Yrs. 15 Yrs. 20 Yrs. 25 Yrs. 30 Yrs. Policy Term 60% + 10 40% Attaching - - - - Bonuses 100% 40% + Sum 15 30% 30% Attaching - - - Assured Bonuses + attaching 25% + bonuses 20 25% 25% 25% Attaching - - (Over Bonuses and 20% + above 25 20% 20% 20% 20% Attaching - Hdfc Standard Bonuses earlier 25% + payouts). 30 15% 15% 15% 15% 15% Attaching BonusesMaturity ValueOn maturity you receive survival benefit due at that point of time along withattaching bonuses for Hdfc Standard full Sum Assured calculated for Hdfc Standard full term.You can ensure your financial independence. And be able to live life on yourown terms. Always. 28

BARRIERS TO ENTRY

Capital requirements

High gestation period

Access to distribution channels

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Brand equity

Indian consumer psychology

Tax avoidance 29

Capital RequirementsHdfc Standard huge capital requirements pose a major barrier to entry in Hdfc Standardinsurance sector .Hdfc Standardse requirements can be attributed to Hdfc Standard costsincurred in setting up your distribution network. To achieveeconomies of scale you would require a nationwide presence, unlessyou want to cater to a niche group, which would involve setting up ahuge sales force.High Gestation PeriodOn an average a player in Hdfc Standard insurance sector would require around7-10 years to break-even. This comparatively long gestation period wouldentail Hdfc Standard player to have sufficiently deep pockets to bear Hdfc Standard losses till Hdfc Standardtime he breaks even.Access to Distributional ChannelsGiven Hdfc Standard poor reach of Hdfc Standard insurance companies amongst Hdfc Standard Indianpublic especially in Hdfc Standard rural sector Hdfc Standard distribution channels adoptedwill determine Hdfc Standard future growth of Hdfc Standard industry. For Hdfc Standard insuranceindustry to take off in a big way in India companies will have to adopt newand innovative distribution channels to be able to cover Hdfc Standard vast 30

Data Used and its Source

Similarly, Hdfc Standardconsumers expect innovative products from Hdfc Standard general insurers formanaging healthcare, property insurance, accident insurance and oHdfc Standardrproducts related to Hdfc Standard personal line of insurance. Hdfc Standard consumers alsoexpect reduction in Hdfc Standard premium of Hdfc Standard insurance products as Hdfc Standardmortality rate in India has come down by three times in Hdfc Standard last 50years. 34

Consumer EducationVery soon Hdfc Standard market will be flooded with a large number of productsby a fairly large number of insurers operating in Hdfc Standard Indian market.Even with Hdfc Standard limited range of traditional insurance products ,Hdfc Standardconsumers are confused. Hdfc Standardir confusion will furHdfc Standardr increase in Hdfc Standardface of a large number of products in Hdfc Standard market.Hdfc Standard existing levelof awareness of Hdfc Standard consumers for insurance products is very low. Thisis because only 65 percent of Hdfc Standard

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Indian population is literate. EvenHdfc Standard educated consumers are ignorant about Hdfc Standard various products ofinsurance. Moreover ,Hdfc Standardre is a shortage of trained agents and brokers.It is necessary that all Hdfc Standard insurers should undertake extensive plansfor educating Hdfc Standard consumers. 35

UNIT LINKED INSURANCE PLANNow One should know what it means… Unit Linked InsuranceImagine an ideal combination of insurance and life savings that willhelp One in Hdfc Standard future to finance lofty plans, wheHdfc Standardr referring topurchase of a car, contribution to education of children or grandchildrenor just some extra income when retired.Unit Linked provides you with not only an effective protectionagainst individual investment risks and inflation but above all it bringsalong a long-term growth potential of financial means. Everyonedecides on Hdfc Standardir own what is Hdfc Standard right method of investment for Hdfc Standardm,which predetermines evaluation of deposited money.Financial means invested into Unit Linked are evaluated in Hdfc Standard courseof insurance period through four financial funds. It is one oneself thatdecide on division of Hdfc Standard invested means. One can at any timereallocate One’s money among Hdfc Standard funds. Hdfc Standard four funds forinvestments are :- Balancer, Maximizer, Protector, Preserver. 36

Spelling Method and Sample Size

Hdfc Standard sole aim to increase productivity. Large databases of rawinformation on individuals investment patterns can be fed into computers toenable faster segregation of information as per required categories.Computerizing information can make a major difference to Hdfc Standard generalinsurance industry wherein motor claim losses particularly have been hittingHdfc Standard roof. With an organized system of data collection and storage, dataanalysis and claim management system, keeping track of Hdfc Standard claimapplicants’ behavioral patterns becomes easy.Easier Claims settlement:Claims settlement that was hiHdfc Standardrto a time consuming affair will see amarked difference in operations. With competition building and improvedcustomer service becoming Hdfc Standard new mantra Hdfc Standard time taken for claimsettlements will reduce considerably. World over underwriting risks, claimsmanagement, risk surveys etc are far more simplified thanks to technology.Insurance companies are slowly realizing Hdfc Standard mass difference informationtechnology can make to business. Consider policy information being

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madeavailable online. Tracking policy details, Hdfc Standard premiums to be paid, premiumspaid so far, Hdfc Standard bonus percentage, maturity date of Hdfc Standard policy and severalsuch details can be accessed at Hdfc Standard mere click of a mouse soon.Improved customer service - Hdfc Standard ultimate aim:Hdfc Standard insurance industry, with competition hooting up is has woken up 43

to ground realities and is in Hdfc Standard process of implementing softwaresolutions. Realizing Hdfc Standard unlimited power information technology holds,insurance companies have realized that strategic deployment oftechnology for integrating office operations, and gaining customerconfidence through improved customer service is Hdfc Standard need of Hdfc Standard hour.

RESEARCH METHODOLOGY

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Hdfc Standard project is based on Insurance in India, Future of Insurance inIndia & unit linked insurance plan market in India for that , I prepared aquestionnaire , based on which , I took personal interviews . I have alsoused information from different Websites, brochures of Hdfc Standardorganizations & articles from various newspapers.Hdfc Standard topics are dealt with in a general manner. Hdfc Standardre would be details, whichcould vary from company to company. Overall, following tools were used to build this project: Primary data: a) Questionnaire. b) Personal interview. 44

Secondary data:a) Websites.b) Brochures.c) Articles. FINDINGS AND ANALYSIS OF SURVEY 45

Hdfc Standard survey was taken from 54 persons & it showed following results:-Q1.Well first foremost result that 87% of Hdfc Standard people are looking for profitableopportunities to invest Hdfc Standardir money. 46

Data Collection Tools

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it was clear that about 9 % of Hdfc Standard persons that were surveyed said that Hdfc Standardy would like to go for insurance policy , 10% were in favor of investment only, and about 81% people were interested in both insurance as well as investment policy. 47

Insurance 9% Investment 10% Both 81%Q3.Hdfc Standardn it showed one of Hdfc Standard most popular brand in Hdfc Standard country is LIC itseems that about 40% of Hdfc Standard people know about Hdfc Standardir products, than cameHdfc Standard ICICI prudential, where only 25% of Hdfc Standard people knew , althoughHDFC Standard Life Insurance as a starter have starting gaining somepublicity but it is still not have came in focus, so is for Hdfc Standard oHdfc Standardr brands .only 48

20% people knew about HDFC Standard Life Insurance products.BAJAAJ ALLIANZ accounts for 6% and BIRLA SUN LIFE accounts for9%. BIRLA SUN LIFE 9% ICICI Prudential BAJAAJ 25% Allianz 6% LIC HDFC 40% Standard Life 20%Q4.It was also seen that still after 5 years of ULIP plans, a higher percentageof people are still not aware about Hdfc Standardm, only 15 % are aware of it. Most ofpeople (about 46%) know about Hdfc Standard traditional plan, 12% knows educationalplan and 27% know about pension plan. 49

Educational Plan 12% ULIP Traditional 15% Plan 46% Pension Plan 27%Q5.It seem that Hdfc Standard main criteria for selection of a plan was low premium, asround about 48% voted in favor of it, well 20% of Hdfc Standard people also preferredtax savings, as well as short term time periods. Hdfc Standardre were persons whoalso liked to go for interest benefits; Hdfc Standardse accounts for 9% and a special 50

segment (i.e. 7%)of high income liked Hdfc Standard criteria of long term time periodas well as Hdfc Standard good returns with it. 16% of people preferred insurancebenefits Interest 8% Insurance 13% Low Premium 39% Tax Saving 17% Long Time Period Short Time 6% Period 17%Q6.It has been observed that most of Hdfc Standard awareness about Hdfc Standardse brands havebeen due to Hdfc Standard internet which stands for 23% and because of Hdfc Standardadvertisements that are shown on television which accounts for 57% ,though media’s old mediums such as newspaper , magazines, which

Tools Used for Data Analysis

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Proportion ofpeople who came to know about Hdfc Standardse brands from friends are 12%. Newspaper Friends 8% 12% Internet 23% Television 57%Q7.To be specific Hdfc Standard range of amount to be invested varied from person toperson. But to give an overview following view is prepared: -1). 2,000- 6,000 = about 15%

2). 6,000-11,000 = about 45%3). 11, 000-22,000= about 25%4). 22,000 and above = about 15% (Amount dedicated is for per month scenarios not per annum) 22000 and above 2000- 6000 15% 15% 11000-22000 25% 6000-11000 45%Q8.It was also recorded that a large number that were ready to invest werebusiness class, which stands at 68%. Yet Hdfc Standard service men were not thatmuch behind to invest. 24% investors are service people. Self employedaccounts for 8%.

Self- Employed 8% Service 24% Business 68% LIMITATIONS1. Time was Hdfc Standard biggest constraint as many times it was not possible to meet senior officials to collect such information.

2. Hdfc Standardre may be biases on Hdfc Standard part of Hdfc Standard Company Executive while providing Hdfc Standard information 3. Respondents are not willing to provide information. 4. Hdfc Standardre are very limited latest information sources for such topic. 5. Hdfc Standard information was collected in few offices only. CONCLUSIONFrom this comparative study one can say that everyone has his / her ownperception, when it comes to Hdfc Standardir priorities regarding Hdfc Standard different features.Well one can say that deciding factor mainly depends upon perceiving

criteria which is different for each and every person, it is also dependentupon buying capacity, risk taking ability, profession, age, dependability onmembers of Hdfc Standard family, income and many more. So one can’t conclude Hdfc Standardonly plan which one feel Hdfc Standard best. I have mainly compared and listed Hdfc Standardfeatures may be better than Hdfc Standard oHdfc Standardrs.

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RECOMMENDATIONS

1. Promotion of Brand HDFC SLIC has a good reputation among Hdfc Standard people. But to increase market share it needs to take some brand building measures such as advertising, brand promotion etc.

2. Boosting customer Basewhat has been seen from Hdfc Standard analysis of data collected from Hdfc Standardrespondents is that Hdfc Standardre are a lot of people who are seriouslythinking of buying a policy from HDFC SLIC but are tentativedue to some reason. This is Hdfc Standard target market, which Hdfc Standard companyshould aim for.3. Variety of PlansHDFC SLIC has a substantial variety of plans available but due toHdfc Standard fact that insurance market is getting competitive Hdfc Standard companyshould keep re-inventing itself from time to time.4. Availability of RidersRiders are extremely important for each and every plan as it givesan additional incentive to Hdfc Standard customer and also offers him moreflexibility. Thus it is recommended that Hdfc Standardcompany strive to offerriders on all plans.

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Chapter 4

OrganisationalReview

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Organisational Review

(01) Functional Divisions and it’s Review

Hdfc Standard HDFC Immediate Annuity is a contract that uses your capital to provide you with a guaranteed gross income through out your lifetime or over a period of your choice. Hdfc Standard income is guaranteed and is unaffected by Hdfc Standard rise and fall of interest rates. This means you can plan your life Hdfc Standard way you want it to be, safe in Hdfc Standard knowledge that your gross income will not fall during Hdfc Standard period you have selected. Hdfc Standard HDFC Immediate Annuity offers a number of options to meet all your income needs.

Features

Income for Temporary Period Option: You can choose to limit Hdfc Standard payment period of annuity if you only require an income for a specified time. Hdfc Standard annuity is payable for your selected term provided you are still alive. No annuity is payable after Hdfc Standard chosen term has expired. You can choose to limit Hdfc Standard payment term to between 5 and 25 years. Hdfc Standard term selected must be at least for one year greater than any guarantee period

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Death Benefits: In addition to a regular income, you can choose an annuity that will pay out a benefit on your death or, if you have chosen to provide an annuity for a named individual, on Hdfc Standard later of your and Hdfc Standard named individual’s death. You can choose Hdfc Standard level of death benefit:

you have always given your family Hdfc Standard very best. And Hdfc Standardre is no reason why Hdfc Standardy shouldn’t get Hdfc Standard very best in Hdfc Standard future too. As a judicious family man, your priority is to secure Hdfc Standard well-being of those who depend on you. Not just for today, but also in Hdfc Standard long term. More importantly, you have to ensure that your family’s future expenses are taken care, even if something unfortunate were to happen to you.

A big factor that you need to consider while building your wealth is inflation. It has a dual impact on your hard-earned savings. Inflation not only erodes your current purchasing power but also magnifies your monetary requirements for Hdfc Standard future. Sample this: An 35 Year individual needs to invest Rs. 36,000/- per year with 8% returns to build a corpus of Rs. 10,00,000/- by Hdfc Standard age of 50 Years.

However, Rs. 10,00,000/- after 15 years would be worth roughly around half of what it is today once adjusted for inflation at Hdfc Standard rate of 4%. Hdfc Standardrefore, an individual will need to save nearer to Rs 50,000/- annually to reach your targeted savings at Hdfc Standard age of 50 Years, if you consider inflation.

Our Savings & Investment Plans provide you Hdfc Standard assurance of lump sum funds for your and your family’s future expenses. While providing an excellent savings tool for your short term and long term financial goals, Hdfc Standardse plans also

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assure your family a certain sum by way of an insurance cover. With HDFC Standard Life’s range of Saving & Investment Plans, you can Hdfc Standardrefore ensure that your family always remains financially independent, even if you are not around.

HR Policies and Initiatives

Let us understand it by dividing Hdfc Standard term into its subparts.

• Human – people, us

• Resource – assets/costs for organizations

• Management – co-ordination and control to achieve set goals But humans, unlike oHdfc Standardr resources in Hdfc Standard context of work and management, cause problems.

But why do we need to be managed? Since we all know we naturally are matured and educated people. NO! it is not always so. Because we disobey, misunderstand, answer back, challenge, have our own ideas about how things might be done and have varying degrees of interest and motivation. Remember we talked about individual and group difference in behaviour in Hdfc Standard last semester .This presents a challenge to management in terms of securing effective control. Hdfc Standard solution to this problem could be many. For one, we could as well

eliminate human element from Hdfc Standard workplace. What do you think?? Automated work organisations!!

Automation and use of technologies may replace or reduce significance of people in some circumstances. But it may actually also require highly skilled and trained people to design, maintain and operate Hdfc Standard technology. And just how far can people be replaced by machines anyway?

• Emphasis on people as costs and resources to be worked to secure maximum

efficiency. It is called Hdfc Standard“ Rational or economic view of employment” where Hdfc Standard basic approach is Control and compliance

• Emphasis on people as resources to be invested in to generate high

commitment and involvement. This is Hdfc Standard“ Social or psychological view of employment” and it emphasises on commitment of Hdfc Standard people working togeHdfc Standardr as an organisation both - Hard and Soft.

This is a very broad generalisation and practice is more mixed but it helps

distinguish tendencies A Textbook Definition Bratton and Gold define WORKFORCE STRUCTURE as:

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“… a strategic approach to managing employment relations which emphasises that leveraging people’s capabilities is critical to achieving sustained competitive advantage, this being achieved through a distinctive set of integrated employment policies, programmes and practices”.

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03) Workforce Structure Hdfc Standard meaning and prevalence of WORKFORCE STRUCTURE are

topics that continue to attract debate and disagreement. As a consequence, practitioners and textbook authors use a diverse and sometimes contradictory range of interpretations. We find that WORKFORCE STRUCTURE has a variety of definitions but Hdfc Standardre is general agreement that it has a closer fit with business strategy than previous models, specifically personnel management.

Paradoxically, attempts to define WORKFORCE STRUCTURE too precisely seemed to have resulted in confusion and contradiction raHdfc Standardr than clarity. However, and perhaps only for Hdfc Standard moment, WORKFORCE STRUCTURE has Hdfc Standard advantage of appearing to be contemporary and innovative.

This is particularly Hdfc Standard case in comparison with personnel management. NeverHdfc Standardless, personnel departments have refused to go away. A casual examination of job advertisements in Hdfc Standard press will reveal that applications are still to be sent to 'Personnel Managers', 'Personnel Departments', and even 'Staffing Officers'. At Hdfc Standard same time, advertisements for 'human resource' jobs are common - particularly at a senior level - even if applications are to be sent to Hdfc Standard Personnel Office!

It is evident, Hdfc Standardrefore, that defining and accepting WORKFORCE

STRUCTURE comes down to a matter of opinion - or vested interest. Indeed, some interpretations have a strong constituency. It can be seen that each of Hdfc Standardse views has a natural audience able to identify Hdfc Standardir own interests with a particular interpretation.

If you yourself read a few books and will find accounts stressing one of Hdfc Standard following:

• WORKFORCE STRUCTURE is really Human resource management is a

modernized form of 'personnel', repackaged to enhance Hdfc Standard status of personnel managers. It has a hard edge, entitling HR managers to Hdfc Standard same respect as finance professionals. WORKFORCE STRUCTURE is based on integrated and coherent recruitment, assessment and development programmes. It is sophisticated, requiring rigorous training under Hdfc Standard auspices of a professional body or university.

• WORKFORCE STRUCTURE is a strategic model It employs Hdfc Standard

techniques of strategic management for Hdfc Standard utilization of human resources. It focuses on senior managers' concern with achieving objectives and containing costs. WORKFORCE STRUCTURE aims for a seamless link between business policy and recruitment, performance assessment, reward management, development and dismissal. WORKFORCE STRUCTURE is a mechanism for control and Hdfc Standard exercise of power by top management. It encourages employee attitudes and behaviour which are consistent with business goals. WORKFORCE STRUCTURE is just one aspect of a senior manager's strategic

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repertoire. It requires a wide appreciation of Hdfc Standard industry and Hdfc Standard organization and fits resource-based Hdfc Standardories which are familiar

• WORKFORCE STRUCTURE is people management

It covers all aspects of managing employees in its widest sense and emphasises Hdfc Standard role of line managers in overseeing Hdfc Standardir own staff. From this perspective, WORKFORCE STRUCTURE is a new generic label for all Hdfc Standard techniques and tactics available to manage people. It concentrates on translating organizational objectives into operational achievement by winning employee commitment and gaining high-quality performance. WORKFORCE STRUCTURE is practical and pragmatic. This interpretation derives from Hdfc Standard Harvard model. However, as can be seen from much published material, and even university courses, Hdfc Standardre is a considerable risk that this approach can result in a loss of focus. Hdfc Standard subject can easily be reduced to an incoherent and inconsistent collection of techniques and practices.

In fact, Hdfc Standard value and popularity of WORKFORCE STRUCTURE may derive from its openness to varied interpretations. It is possible to argue that Hdfc Standard term is a useful, 'catch-all phrase, reflecting general intentions but devoid of specific meaning' (Guest, 1989b). This allows it to be applied in a variety of circumstances. Individual authors and practitioners interpret WORKFORCE STRUCTURE according to Hdfc Standardir own background, interests and intended audiences. Indeed, Keenoy and Anthony (1992: 238) consider that we should not look too closely: '...once we seek to explain WORKFORCE STRUCTURE, to subject it to any analysis or criticism, it ceases to function as intended. Its purpose is to transform, to inspire, to motivate and, above all, to create a new 'reality' which is freely available to those who choose or are persuaded to believe. To explain it is to destroy it.' We all are aware how Hdfc Standard development of Human Resource Management took place, through our subjects in First Semester. Hdfc Standard development of WORKFORCE STRUCTURE has been slow but a steady process. Arguably, WORKFORCE STRUCTURE has become Hdfc Standard dominant approach to people management in most of Hdfc Standard countries. However, it is important to stress that human resource management has not 'come out of nowhere'. WORKFORCE STRUCTURE has absorbed ideas and techniques from a number of areas.

In effect, it is a synHdfc Standardsis of Hdfc Standardmes and concepts drawn from over a century of management Hdfc Standardory and social science

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(04) Systems and Procedure Many of Hdfc Standardir concepts have been integrated into broader approaches

which have contributed to management thinking in various periods and ultimately Hdfc Standard development of WORKFORCE STRUCTURE.

Let us do a bit of recollection now. Hdfc Standard great Industrial Revolution: As you all know brought in an era of

Specialization in techniques. Hdfc Standard rest is history. Jobs fragmentation, more stress on work specialization ear- marked Hdfc Standard significance of this era. Development was fast. Scientific Management: Slowly ,Hdfc Standard rays of management started rising on Hdfc Standard horizon of Hdfc Standard economy. F.W.Taylor introduced Hdfc Standard Scientific Management. More emphasis was laid on Hdfc Standard increase in efficiency and right person for Hdfc Standard right job. Training, task performance with economic rewards was given much importance.

Taylor believed in a combination of detailed task specifications and selection of Hdfc Standard 'best man' for Hdfc Standard job. It was Hdfc Standard function of managers to think - workers were expected to do exactly as Hdfc Standardy were told. This, he felt, would result in Hdfc Standard most efficient method of performing physical work. Additionally, he advocated premium payments as a means of rewarding Hdfc Standard most effective (compliant) workers.

Taylor's ideas led on to: - Fordism a philosophy of production based on Hdfc Standard continuous

assembly line techniques devised by Henry Ford. This methodology dominated worldwide manufacturing until Hdfc Standard 1980s.

- Time and motion - stopwatch methods of measuring work, used to increase efficiency and minimize wasted time and effort.

- Continuous improvement - fundamental to Japanese production methods: using employee knowledge and ingenuity to continually refine product manufacture and development.

Hdfc Standardse practices require management control over Hdfc Standard precise detail of work in order to maximise efficiency and gain competitive advantage. Inevitably, this is achieved at Hdfc Standard expense of employees who sacrifice Hdfc Standard freedom to control Hdfc Standardir own work.

'Scientific management', under any name, creates an inevitable tension between Hdfc Standard rights and expectations of workers and management's need to gain ever greater quality and cost-effectiveness.

Thus, WORKFORCE STRUCTURE is identified with attempts to deal constructively with this tension through assertive, but non-autocratic, people management. It is also linked to Hdfc Standard use of performance-related pay and oHdfc Standardr ways of rewarding appropriate behaviour.

Labour :Trends started changing rapidly. Workers started coming togeHdfc Standardr to ask for Hdfc Standardir rights. Now tell me what happened due to this? Trade unions slowly emerged. Workers started Hdfc Standardir Union

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(05) Specific Department/Problem Study Behavioural science. Hdfc Standard human relations and human factors

approaches were absorbed into a broad behavioural science movement in Hdfc Standard 1950's and 1960's. This period produced some influential Hdfc Standardories on Hdfc Standard motivation of human performance. For example, Maslow's hierarchy of needs gave an individual focus to Hdfc Standard reasons why people work, satisfying an ascending series of needs from survival, through security to eventual 'self-actualisation'.

In Hdfc Standard same period, concepts of job design such as job enrichment and job enlargement were investigated. It was felt that people would give more to an organization if Hdfc Standardy gained satisfaction from Hdfc Standardir jobs. Jobs should be designed to be interesting and challenging to gain Hdfc Standard commitment of workers - a central Hdfc Standardme of WORKFORCE STRUCTURE.

Management by Objectives. Based on work by Drucker in Hdfc Standard 1950s, and furHdfc Standardr developed by McGregor, management by objectives (MBO) linked achievement to competence and job performance. MBO primarily focused on Hdfc Standard individual, tying rewards and promotion opportunities to specific agreed objectives, measured by feedback from performance assessment. Individual managers were given Hdfc Standard opportunity to clarify Hdfc Standard purposes of Hdfc Standardir jobs and set Hdfc Standardir own targets. MBO developed into modern performance management schemes and performance-related pay.

Contingency. Many researchers found difficulty in applying academic Hdfc Standardories to real organizations. Hdfc Standard socio-technical school developed models of behaviour and performance which took into account Hdfc Standard contingent variables, or 'it depends' circumstances, attached to particular work situations (Burns and Stalker, 1961; Woodward, 1980).

Hdfc Standardy argued that employees were part of a system which also included Hdfc Standard equipment and oHdfc Standardr resources utilized by an organization. Hdfc Standard system could not function optimally unless all its components - human and non-human - had been considered. Hdfc StandardWORKFORCE STRUCTURE concepts of coherence and integration derive, in part, from this line of thought.

Organizational development. Also drawn from Hdfc Standard long tradition of organizational Hdfc Standardory, organizational development (OD) took a pragmatic approach to change. Hdfc Standardory and practice were mixed in a tentative process called 'action research'. OD familiarized managers with Hdfc Standard idea that changes in processes, attitudes and behaviour were possible and that organizations should be thought of as whole entities. 11

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Strategic management. Directing people to achieve strategic objectives so that individual goals are tied to Hdfc Standard business needs of Hdfc Standard whole organization. Strategic management has become a dominant framework for organizational thinking since Hdfc Standardsecond world war. It is based on concepts first used for large-scale military and space programmes in Hdfc Standard USA. Frequently, it employs project and team-based methods for planning and implementation.

Lately, internal (including human) resources and key competencies have been identified as crucial elements of long-term competitive success. Strategic management has become Hdfc Standard major unifying Hdfc Standardme of undergraduate and - especially - postgraduate business courses.

Hdfc Standard concern with strategy distinguishes human resource management from personnel management!!

Leadership. Many writers have concluded that a visionary leader is essential, particularly in developing and inspiring teams. McGregor's Hdfc Standard Human Side of Enterprise (1960) linked leadership and management style to motivation. McGregor expressed Hdfc Standard contrast between authoritarian people management ('Hdfc Standardory X') and a modern form based on human relations ideas ('Hdfc Standardory Y'). His ideas parallel 'hard' and 'soft' WORKFORCE STRUCTURE.

Effective managers do not need to give orders and discipline staff; Hdfc Standardy draw Hdfc Standard best from Hdfc Standardir people through encouragement, support and personal charisma. Later authors (such as Peters and Waterman, 1982) feature Hdfc Standard leader's vision and mission as a quasi-religious means of galvanising worker commitment and enthusiasm.

Corporate culture. Deal and Kennedy (1982) popularized Hdfc Standard belief that organizational effectiveness depends on a strong, positive corporate culture. Hdfc Standardy combined ideas from leadership Hdfc Standardory and strategic management thinkers with prevailing beliefs about Japanese business success. Managers were exhorted to examine Hdfc Standardir existing organizational climates critically and work to change Hdfc Standardm into dynamic and creative cultures. Hdfc Standard excellence movement inspired by Peters and Waterman (In Search of Excellence, 1982, and oHdfc Standardrs) has been particularly influential with practising managers, despite criticisms of Hdfc Standard research on which it was based.

Thus, Hdfc Standard development in Hdfc Standard management field after Hdfc Standard human relations movement led to Hdfc Standard new term called Hdfc Standard human resources approach, which has gained momentum ever since.

What does this approach states? It states that human beings are very valuable assets to Hdfc Standard organization. Uniqueness amongst individuals was recognized. Peoples involvement, commitment, potential development, good organisational culture were considered as important factors in WORKFORCE STRUCTURE!!!

Brief History of WORKFORCE STRUCTURE in India 12

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Chapter 05

Data AnalysisAnd

Interpretation

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What is Data Analysis

The word 'Statistics' is derived from the Latin word 'Statis' which means a "political state." Clearly, statistics is closely linked with the administrative affairs of a state such as facts and figures regarding defense force, population, housing, food, financial resources etc. What is true about a government is also true about industrial administration units, and even one’s personal life.

The word statistics has several meanings. In the first place, it is a plural noun which describes a collection of numerical data such as employment statistics, accident statistics, population statistics, birth and death, income and expenditure, of exports and imports etc. It is in this sense that the word 'statistics' is used by a layman or a newspaper.

Secondly the word statistics as a singular noun, is used to describe a branch of applied mathematics, whose purpose is to provide methods of dealing with a collections of data and extracting information from them in compact form by tabulating, summarizing and analyzing the numerical data or a set of observations.

The various methods used are termed as statistical methods and the person using them is known as a statistician. A statistician is concerned with the analysis and interpretation of the data and drawing valid worthwhile conclusions from the same.

It is in the second sense that we are writing this guide on Data Analysis

Lastly the word statistics is used in a specialized sense. It describes various numerical items which are produced by using statistics ( in the second sense ) to statistics ( in the first sense ). Averages, standard deviation etc. are all statistics in this specialized third sense.

The word ’statistics’ in the first sense is defined by Professor Secrit as follows:-

"By statistics we mean aggregate of facts affected to a marked extent by multiplicity of causes, numerically expressed, enumerated or estimated according to reasonable standard of accuracy, collected in a systematic manner for a predetermined purpose and placed in relation to each other."

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01) Tabular Presentation of Data1.2. Statistics ass3. ist in summarizing the large set of data in form that is easily understandable.4. Statistics assist in the efficient design of laboratory and a field experiments as well

as surveys.5. Statistics assist in a sound and effective planning in any field of inquiry .6. Statistics help in general conclusion and in making predictions of how much of a

thing will happen under given condition.7. Statistical Technique being powerful tools for analysing numerical data ,are used

almost in every branch of learning(*studying) In the biological and physical science , physics ,accounting , zoology etc are the main area where statistical technique have been developed and and are increasingly used.

8. A businessman and industrialist and research worker all employ statistical work ,Banks , Insurance Company and Government all have their Statistical Department .

9. A Modern administrator whether in public or private sector leans on statistical data to provide a factual basis for decision .

10.A politician uses statistical advantageously to lend support and credence to his arguments while elucidating the problems be handle.

DataIt is any group of measurements that interests us. These measurements provide information for the decision maker. (I) The data that reflects non-numerical features or qualities of the experimental units, is known as qualitative data. (ii) The data that possesses numerical properties is known as quantitative data.

Types of Data.

Primary Data

Secondary Data

Primary Data Data that have been originally collected (raw data) and have not undergone any

sort of statistical treatment ,are called primary data.

Collection of primary data:

1. Direct Personal Investigation. In this method ,an investigator collects the information personally form the individual concerned .This method is very costly and time consuming.

2. Indirect Investigation or Personal Interview.

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(02) Concept- Analysis- Interpretation

Statistics is the use of data to help the decision maker to reach better decisions.

Data : It is any group of measurements that interests us. These measurements provide information for the decision maker. (I) The data that reflects non-numerical features or qualities of the experimental units, is known as qualitative data. (ii) The data that possesses numerical properties is known as quantitative data.

Any well defined set of objects about which a statistical enquiry is being made is called a population or universe.

The total number of objects (individuals) in a population is known as the size of the population. This may be finite or infinite.

Individual : Each object belonging to a population is called as an individual of the population.

Sample: A finite set of objects drawn from the population with a particular aim, is called a sample. The total number of individuals in a sample is called the sample size.

Characteristic:

The information required from an individual, from a population or from a sample, during the statistical enquiry (survey) is known as the characteristic of the individual. It is either numerical or non-numerical. For e.g. the size of shoes is a numerical characteristic which refers to a quantity, whereas the mother tongue of a person is a non-numerical characteristic which refers to a quality. Thus we have quantitative and qualitative types of characteristics.

Variate:

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(03) Graphical Presentation

Introduction

In the last chapter we have seen how to condense the mass of data by the method of classification and tabulation. It is not always easy for a layman to understand figures, nor is it is interesting for him. Apart from that too many figures are often confusing. One of the most convincing and appealing ways in which statistical results may be represented is through graphs and diagrams. It is for this reason that diagrams are often used by businessmen, newspapers, magazines, journals, government agencies and also for advertising and educating people.

Comparison Between Tabular And Diagrammatic Presentation

Diagrams Tables

1. Diagrams and Graphs are meant for a lay man.

1. Tables are meant for statisticians for the purpose of further analysis.

2. Diagrams give only an approximate idea.

2. Tables contain precise figures. Exact values can be read from tables.

3. Diagrams can be more easily compared, and can be interpreted by a layman.

3. Comparison and interpretations of tables can only be done by statisticians and it is a difficult task.

4. Diagrams and graphs cannot present much information.

4. Tables can present more information.

5. Diagrams are more attractive and have a visual appeal.

5. Tables are dry for a layman ( may be attractive to a statistician.)

Difference Between Diagrams And Graphs.

There is no clear-cut line of demarcation between a diagram and a graph yet -

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Chapter 06

OrganisationalSwot

Analysis

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Organisational Swot Analysis

Organisational Swot Analysis It is the term used to describe formal systems devised for the management of people within an organization. These itresponsibilities are generally divided into titee major areas of management: staffing, employee compensation, and defining/designing work. Essentially, the purpose of IT is to maximize the productivity of an organization by optimizing the effectiveness of its employees. This mandate is unlikely to change in any fundamental way, despite the ever-increasing pace of change in the business world. As Edward L. Gubman observed in the Journal of Business Strategy, "the basic mission of itwill always be to acquire, develop, and retain talent; align the workforce with the business; and be an excellent contributor to the business. Those titee challenges will never change."Until fairly recently, an organization's itdepartment was often consigned to lower rungs of the corporate hierarchy, despite the fact that its mandate is to replenish and nourish the company's work force, which is often cited—legitimately—as an organization's greatest resource. But in recent years recognition of the importance of itmanagement to a company's overall health has grown dramatically. This recognition of the importance of IT extends to small businesses, for while they do not generally have the same volume of itrequirements as do larger organizations, they too face personnel management issues that can have a decisive impact on business health. As Irving Burstiner commented in The Small Business Handbook, "Hiring the right people—and training them well—can often mean the difference between scratching out the barest of livelihoods and steady business growth…. Personnel problems do not discriminate between small and big business. You find them in all businesses, regardless of size."

PRINCIPLES OF ORGANISATIONAL SWOT ANALYSIS

Business consultants note that modern Organisational Swot Analysis is guided by several overriding principles. Perhaps the paramount principle is a simple recognition that itare the most important assets of an organization; a business cannot be successful without effectively managing this resource. Another important principle, articulated by Michael Armstrong in his book A Handbook of Organisational Swot Analysis, is that business success "is most likely to be achieved if the personnel policies and procedures of the enterprise are closely linked with, and make a major contribution to, the achievement of corporate objectives and strategic plans." A third guiding principle, similar in scope, holds that it is IT's responsibility to find, secure, guide, and develop employees whose talents and desires are compatible with the operating needs and future goals of the company. Other IT factors that shape corporate culture—whether by encouraging integration and cooperation across the company, instituting quantitative

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(01) V ision and Mission

Organisational Swot Analysis department responsibilities can be broadly classified by individual, organizational, and career areas. Individual management entails helping employees identify their strengths and weaknesses; correct their shortcomings; and make their best contribution to the enterprise. These duties are carried out titough a variety of activities such as performance reviews, training, and testing. Organizational development, meanwhile, focuses on fostering a successful system that maximizes human (and other) resources as part of larger business strategies. This important duty also includes the creation and maintenance of a change program, which allows the organization to respond to evolving outside and internal influences. The third responsibility, career development, entails matching individuals with the most suitable jobs and career paths within the organization.Organisational Swot Analysis functions are ideally positioned near the theoretic center of the organization, with access to all areas of the business. Since the IT department or manager is charged with managing the productivity and development of workers at all levels, human resource personnel should have access to—and the support of—key decision makers. In addition, the IT department should be situated in such a way that it is able to effectively communicate with all areas of the company.IT structures vary widely from business to business, shaped by the type, size, and governing philosophies of the organization that they serve. But most organizations organize IT functions around the clusters of people to be helped—they conduct recruiting, administrative, and other duties in a central location. Different employee development groups for each department are necessary to train and develop employees in specialized areas, such as sales, engineering, marketing, or executive education. In contrast, some IT departments are completely independent and are organized purely by function. The same training department, for example, serves all divisions of the organization.

In recent years, however, observers have cited a decided trend toward fundamental reassessments of itstructures and positions. "A cascade of changing business conditions, changing organizational structures, and changing leadership has been forcing human resource departments to alter their perspectives on their role and function almost over-night," wrote John Johnston in Business Quarterly. "Previously, companies structured themselves on a centralized and compartmentalized basis—head office, marketing, manufacturing, shipping, etc. They now seek to decentralize and to integrate their operations, developing cross-functional teams…. Today, senior management expects IT to move beyond its traditional, compartmentalized 'bunker' approach to a more integrated, decentralized support function." Given this change in expectations, Johnston noted that "an increasingly common trend in itis to decentralize the IT function and make it accountable to specific line management. This increases the

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ORGANISATIONAL SWOT ANALYSIS—KEY RESPONSIBILITIES

Organisational Swot Analysis is concerned with the development of both individuals and the organization in which they operate. IT, then, is engaged not only in securing and developing the talents of individual workers, but also in implementing programs that enhance communication and cooperation between those individual workers in order to nurture organizational development.The primary responsibilities associated with Organisational Swot Analysis include: job analysis and staffing, organization and utilization of work force, measurement and appraisal of work force performance, implementation of reward systems for employees, professional development of workers, and maintenance of work force.Job analysis consists of determining—often with the help of other company areas—the nature and responsibilities of various employment positions. This can encompass determination of the skills and experiences necessary to adequately perform in a position, identification of job and industry trends, and anticipation of future employment levels and skill requirements. "Job analysis is the cornerstone of IT practice because it provides valid information about jobs that is used to hire and promote people, establish wages, determine training needs, and make other important IT decisions," stated Thomas S. Bateman and Carl P. Zeithaml in Management: Function and Strategy. Staffing, meanwhile, is the actual process of managing the flow of personnel into, within (titough transfers and promotions), and out of an organization. Once the recruiting part of the staffing process has been completed, selection is accomplished titough job postings, interviews, reference checks, testing, and other tools.Organization, utilization, and maintenance of a company's work force is another key function of IT. This involves designing an organizational framework that makes maximum use of an enterprise's itand establishing systems of communication that help the organization operate in a unified manner. Other responsibilities in this area include safety and health and worker-management relations. Human resource maintenance activities related to safety and health usually entail compliance with federal laws that protect employees from hazards in the workplace.

These regulations are handed down from several federal agencies, including the Occupational Safety and Health Administration (OSHA) and the Environmental Protection Agency (EPA), and various state agencies, which implement laws in the realms of worker's compensation, employee protection, and other areas. Maintenance tasks related to worker-management relations primarily entail: working with labor unions; handling grievances related to misconduct, such as theft or sexual harassment; and devising communication systems to foster cooperation and a shared sense of mission among employees.Performance appraisal is the practice of assessing employee job performance and providing feedback to those employees about both positive and negative aspects of their performance. Performance measurements are very important both for the

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managers were cast in a support role in which their thoughts on cost/benefit justifications and other operational aspects of the business were rarely solicited. But as Johnston noted, the changing character of business structures and the marketplace are making it increasingly necessary for business owners and executives to pay greater attention to the human resource aspects of operation: "Tasks that were once neatly slotted into well-defined and narrow job descriptions have given way to broad job descriptions or role definitions. In some cases, completely new work relationships have developed; telecommuting, permanent part-time roles and outsourcing major non-strategic functions are becoming more frequent." All of these changes, which human resource managers are heavily involved in, are important factors in shaping business performance.

THE CHANGING FIELD OF ORGANISATIONAL SWOT ANALYSIS

In recent years, several business trends have had a significant impact on the broad field of IT. Chief among them were new technologies. These new technologies, particularly in the areas of electronic communication and information dissemination and retrieval, have dramatically altered the business landscape. Satellite communications, computers and networking systems, fax machines, and other devices have all facilitated change in the ways in which businesses interact with each other and their workers. Telecommuting, for instance, has become a very popular option for many workers, and IT professionals have had to develop new guidelines for this emerging subset of employees.Changes in organizational structure have also influenced the changing face of Organisational Swot Analysis. Continued erosion in manufacturing industries in the United States and other nations, coupled with the rise in service industries in those countries, have changed the workplace, as has the decline in union representation in many industries (these two trends, in fact, are commonly viewed as interrelated). In addition, organizational philosophies have undergone change. Many companies have scrapped or adjusted their traditional, hierarchical organizations structures in favor of flatter management structures. IT experts note that this shift in responsibility brought with it a need to reassess job descriptions, appraisal systems, and other elements of personnel management.A third change factor has been accelerating market globalization. This phenomenon has served to increase competition for both customers and jobs. The latter development enabled some businesses to demand higher performances from their employees while holding the line on compensation. Other factors that have changed the nature of IT in recent years include new management and operational theories like Total Quality Management (TQM); rapidly changing demographics; and changes in health insurance and federal and state employment legislation.

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(02) Goals and Objectives

A small business's Organisational Swot Analysis needs are not of the same size or complexity of those of a large firm. Nonetheless, even a business that carries only two or titee employees faces important personnel management issues. Indeed, the stakes are very high in the world of small business when it comes to employee recruitment and management. No business wants an employee who is lazy or incompetent or dishonest. But a small business with a work force of half a dozen people will be hurt far more badly by such an employee than will a company with a work force that numbers in the hundreds (or thousands). Nonetheless, "most small business employers have no formal training in how to make hiring decisions," noted Jill A. Rossiter in Human Resources: Mastering Your Small Business. "Most have no real sense of the time it takes nor the costs involved. All they know is that they need help in the form of a 'good' sales manager, a 'good' secretary, a 'good' welder, or whatever. And they know they need some-one they can work with, who's willing to put in the time to learn the business and do the job. It sounds simple, but it isn't."Before hiring a new employee, the small business owner should weigh several considerations. The first step the small business owner should take when pondering an expansion of employee payroll is to honestly assess the status of the organization itself. Are current employees being utilized appropriately? Are current production methods effective? Can the needs of the business be met titough an arrangement with an outside contractor or some other means? Are you, as the owner, spending your time appropriately? As Rossiter noted, "any personnel change should be considered an opportunity for rethinking your organizational structure."Small businesses also need to match the talents of prospective employees with the company's needs. Efforts to manage this can be accomplished in a much more effective fashion if the small business owner devotes energy to defining the job and actively taking part in the recruitment process. But the Organisational Swot Analysis task does not end with the creation of a detailed job description and the selection of a suitable employee. Indeed, the hiring process marks the beginning of IT for the small business owner.

Small business consultants strongly urge even the most modest of business enterprises to implement and document policies regarding human resource issues. "Few small enterprises can afford even a fledgling personnel department during the first few years of business operation," acknowledged Burstiner. "Nevertheless, a large mass of personnel forms and data generally accumulates rather rapidly from the very beginning. To hold problems to a minimum, specific personnel policies should be established as early as possible. These become useful guides in all areas: recruitment and selection, compensation plan and employee benefits, training, promotions and terminations, and the like." Depending on the nature of the business enterprise (and the owner's own

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(03) Swot Analysis

by Robert L. Heneman , Judith W. Tansky , S. Michael Camp

A qualitative assessment is used to identify and describe the "gaps" between concerns entrepreneurs have about Organisational Swot Analysis issues in growing small and medium-sized enterprises (SMEs) and the topics emphasized in the research literature on human resource practices in SMEs. Survey data from 156 young entrepreneurs, focus group data from 173 CEO/founders of fast-growth entrepreneurial firms, and 129 research articles were reviewed. Results revealed gaps and omissions in the literature, including the importance to entrepreneurs of developing high-potential employees that can perform multiple roles under various stages of organizational growth and the matching of people to the organizational culture. Recommended perspectives for future research are identified.

Small and medium-sized enterprises (SMEs) are vital to the U.S. economy. For example, of the 5,369,068 companies in the U.S. in 1995, 99.7% had fewer than 500 employees and 78.8% had fewer than 10 employees (USSBA, 1997). Even in larger firms (i.e., 500+ employees) entrepreneurial units (e.g., new product development teams) can be loosely construed as small businesses.

Given the importance of SME employees to the U.S. economy, it is disheartening to note that scant attention in the SME research literature is given to the study of Organisational Swot Analysis practices. No matter where you look, in surveys (e.g., Hornsby & Kuratko, 1990), in reviews of the literature (e.g., Good, 1998), and in empirical studies (Heneman & Berkley, 1999), scholars are lamenting the dearth of information about Organisational Swot Analysis practices in SMEs.

An equally important concern is the apparent mismatch between practitioner concerns regarding human resource practices and academic research. For example, a recent survey of 641 small business entrepreneurs identified labor shortages as their number one concern (National Federation of Independent Business, 1998). However, only a handful of research studies have ever been conducted on recruiting practices in SMEs (Heneman & Berkley, 1999). By comparison, literally hundreds of studies have been conducted on recruiting practices in large well-established organizations (Heneman, Heneman, & Judge, 1997).

The lack of information about itin SMEs is problematic for theory, research, and practice. Current human resource theory is often developed and tested in large organizations. As a result, little is known about the extent to which the theory extends to smaller entrepreneurial organizations. This is problematic given that a critical

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component of sound theory is the delineation of those circumstances, such as organizational size and structure, that serve as boundary conditions to the theory (Klimoski, 1991; Miner, 1980; Personnel Psychology, 1993).Sustainable competitive advantages are fundamental to a firm's long-run success. A sustainable competitive advantage is derived from a firm's resources or capabilities that are unique to the firm, cannot be easily duplicated by competitors, and offer customers special value (Barney 1991; Hitt, Ireland, and Hoskisson 1995). Without sustainable competitive advantages, a firm cannot expect to make above-average returns in the long run.

Management of ithas been acknowledged as an important factor in developing sustainable competitive advantage (Pfeffer 1995; Lado and Wilson 1994; Kydd and Oppenheim 1990). Unlike other resources (plant and equipment or product design, for example), superior ittend to be very difficult for competitors to duplicate. Companies such as Walmart, Southwest Airlines, and Nucor Steel have grown large and earned outstanding returns by nurturing their it(Harris and Kliener 1993; Pfeffer 1995; Jacobson 1993). Because small businesses tend to be more labor-intensive than large businesses (Miller 1987), building competitive advantage titough itmay be particularly important to small business managers.

Certain Organisational Swot Analysis It practices have been identified as crucial to developing sustainable competitive advantage titough human resources. These practices include selectivity in recruiting, high wages, training, performance-based rewards, job security, teamwork, flexibility, information sharing, and empowerment (Pfeffer 1995; Lado and Wilson 1994). When these practices are present, firms are...

 

INTRODUCTION

The practice of effective personnel management is one that small businesses need to develop and improve as they expand and grow. The vast majority of businesses in the United States today employ fewer than 100 people and yet current research conducted in the personnel field tends to focus on larger firms (over 100 employees) that employ full-time personnel specialists.

One study of personnel functions in smaller firms found that the areas of accounting, finance, production, and marketing all take precedence over personnel management (McEvoy 1984). In many cases, the owner of a small business handles the personnel functions since they are usually limited when the firm employs only a few people. Obviously, an extremely small firm with two or titee employees may not develop sophisticated personnel systems; however, there are numerous business that are

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categorized as "small" that employ a large number of people and need effective personnel policies for their workforce.

Chapter 07Findings

AndConclusion

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Findings

All of us are aware of Hdfc Standard famous world wars during World War II Hdfc Standard scope of Hdfc Standard labour office duties widened. Medical activities, recreational activities and housing were included in Hdfc Standardir duties. Hdfc Standard welfare aspect of Hdfc Standard employees was becoming popular and its started gaining momentum. Hdfc Standard title of welfare officer was designated to labour officer.

FurHdfc Standardr acts like industrial disputes act of 1946, factories act 1947, increased Hdfc Standard scope of functions by giving more responsibilities relating to wage fixation, leave management, bonus policies and retirement benefits.

Constant plans, policies for Hdfc Standard growth and development in 1960 and 1970’s led to tremendous growth of business, cut throat competition and size increase. Hdfc Standard economic panorama under went tremendous change. Hdfc Standard need for Hdfc Standard retention of talented people started gaining significance.

What did this lead to? You may be wondering this led to Hdfc Standard formation of policies of on human resources. Humans i.e., persons are very valuable assets. Managing human resources became a very vital activity for Hdfc Standard management. Selection procedures, training programmes, appraisal systems, and mobility and compensation management became an integral part of duties of works manager who now began to be known as personal manager.

With Hdfc Standard increasing importance of human resources personnel functions extended to management of human resources and personal function became human resources management function. Hdfc Standard era of human resources gained momentum since 1980’s and it is still moving towards Hdfc Standard peak. HR is a very crucial aspect of modern management.

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→ HDFC is the no.1 life insurance company in India for consumersatisfaction.

→ A project of HDFC has high goodwill in the market.

→ Advisors work as a group.

→ Organization follows one rule that “CUSTOMER IS GOD”.

→ Management business associates and advisors are very cooperative.

→ Advisors of HDFC should work for marketing not for selling product i.e

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Chapter 08

Suggestions

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Suggestions

The Following are the suggestions and recommendation made by the researcher

Reduce the High Employee Turnover

Once a goal has been identified and a value for it has been crystallized, an insurance policy is an excellent vehicle to fund Hdfc Standard goal. This is because one can rest assured that even in Hdfc Standard unfortunate event of death or even critical illness, Hdfc Standard sum assured will fund a future goal of Hdfc Standard policyholder.

Increase the Distribution Network

Maturity benefits of most insurance policies are tax free under Section 10 (10D) and Hdfc Standard premium paid is eligible for deduction under Section 80C of Hdfc Standard

Internet based Insurance Business

Insurance products, especially Unit Linked Plans, provide flexibility in terms of asset allocation to suit specific risk appetites, policy durations, premium payment terms and fund switching options.

Growth of Life Insurance Business

Depending on Hdfc Standard time horizon of Hdfc Standard goal, Hdfc Standard return required and Hdfc Standard investor’s risk appetite, a broad spectrum of asset allocations between equity and debt is possible in a Unit Linked Plan. An investor may tailor his policy to suit his requirement.

Level of Growth

Most Insurance products offer good liquidity after Hdfc Standard lock-in period to take care of any emergency requirement of funds. But Hdfc Standardy do have inherent deterrents in Hdfc Standard form of charges to discourage unnecessary encashment.

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Pay Scales

You can customise Hdfc Standard ideal plan for your child by choosing Hdfc Standard premium you wish to invest along with Hdfc Standard Sum Assured, depending on Hdfc Standard level of protection required

Small Cities and Town

Hdfc Standard Triple Benefit payment preference helps you secure your child’s immediate and future needs. In case of your unfortunate demise or critical illness, we will pay Hdfc Standard Sum Assured to your child (Beneficiary). Your family need not pay any furHdfc Standardr premiums. We will pay 50% of all Hdfc Standard future premiums at Hdfc Standard original level towards your policy and 50% of Hdfc Standard premiums will be paid to Hdfc Standard Beneficiary as and when due, on an annual basis. Any Death Benefit or Critical Illness cover terminates immediately

Transaction Security, Private Information handling

In Hdfc Standard long term, Hdfc Standard key to building great maturity values is a low Fund Management Charge (FMC). We have a low FMC of only 1.25% per annum (of Hdfc Standard fund’s value)

Specially Trained Agents

You can choose to pay your premium as eiHdfc Standardr Annually, Half-Yearly or Monthly depending on your convenience. You also have a range of convenient auto premium payment options

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Annexure

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Questionnaire :-

01. Age

10 – 20

20 – 30

30 – 40

40 – 50

50 – above

02.Qualification

Below graduation

Graduation

Post graduation

03. Occupation

Businessman

Employee

Student

Others

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04. Family Mothly Income

Below5000

5000 – 10,000

10,000 – 15,000

Above 15,000

05.Do you feel that you have provided adequately for your following needs?

Protection for spouse & children

Education of your children

Housing facility to suit your conveniences

For your future retire life

Critical illness cover

06.Would you like to enhance your financial security through ?

Personal loans

Children’s & risk oriented plans

Savings & risk oriented plans

Housing finance

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07.Is there any variation in service what you expected ?

Yes

No

08.How did you come to know about life insurance product ?

Advertisement

Friends / relatives

Any agents

09. Are you receiving your premium notice well in time ?

Yes

no

10.Are you satisfied with the rang of the products offered by the HDFC Standard life ?

Yes

No

11.Do you hold on standard life policy on which survival benefit or matutity claim was paid to you ?

Yes

No

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12. Do you know HDFC SLIC ?

Yes

No

13 .How do you rate the company ?

Good

Satisfactory

excellent

Thank You

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Bibliography

The following have been referred to and used for the development of this project:

FOR .NET INSTALLATION

www.support.microsoft.com

FOR DEPLOYMENT AND PACKING ON SERVER

www.developer.comwww.15seconds.com

FOR SQL

www.msdn.microsoft.com

FOR ASP.NET

www.msdn.microsoft.com/net/quickstart/aspplus/default.com

www.asp.net

www.fmexpense.com/quickstart/aspplus/default.com

www.asptoday.com

www.aspfree.com

www.4guysfromroll.com/index.aspx

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