hdwirelessuserguide f8a lines - polaris

1. INTRODUCTION Congratulations on purchasing the HD Wireless™.

The HD Wireless was developed by Polaris Communications, Australia’s leading supplier of high quality and acoustically safe headset solutions.

• Designed for headset users of both traditional & VoIP telephone systems as well as PCs.

• HD Wideband Sound Quality.

• Easy Call Controls.

• Large and Intuitive Colour Touchscreen.

• Uses Polaris’ patented Sonaron™ software which provides unique Shriek Rejection™ protection.

HD Wireless is the best wireless headset for today’s offi ce.

Introduction1 Care and Maintenance

2 Product Overview

3 System Setup and Connections

4 Touchscreen Display

5 SettingsOverview

6 HD Wireless Headset Controls

7 AdvancedHD Wireless Features

8 Conference Calling

9 Support10 Warranty and Safety Information

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2. CARE AND MAINTENANCE Protect your HD Wireless headset just as you would any other electronic equipment.

If your HD Wireless base or headset requires cleaning please consider the following:

• Do not use spray cleaning solutions directly onto the base or headset piece.

• Clean the product or cables by wiping with a damp cloth as required.

• Clean the touchscreen with standard computer screen cleaning solution and soft cloth provided.

• When cleaning the back of the HD Wireless, make sure not to place the damp cloth in or too close to the ports.

• Ear cushions can be cleaned or replaced. Leatherette ear cushions should be removed and wiped with a damp cloth. We recommend that you replace ear cushions as required.

• Avoid exposing the HD Wireless ports to rain or other liquids.

• Do not immerse the product in water.


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3. PRODUCT OVERVIEW

3.1 PACKAGE CONTENTS

3.2 OPTIONAL ACCESSORIES

3.3 HEADSET DIAGRAM

3.4 HEADSET ATTACHMENTS

3.5 HD WIRELESS BASE DIAGRAM

Headset

Headband Attachment

Wireless Base

Earhooks

(small, medium and large)

Power Adaptor

Ear Cushion

TAIL CORD

USB Cable


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Cleaning Cloth

Quick Start Guide

HD wireless

Quick Start Guide

STEP 1 SETTING UP YOUR HEADSET

HD Wireless Offers the choice of two wearing styles - Headbandand Earhook.

OPTION 1: ATTACHING THE HEADBAND

1. Align the headset and the headband attachment, as illustrated, and press firmly together until they click into place. 2. Rotate the microphone boom arm for left or right ear use.

3. Adjust the length of the headband to fit comfortably against your head.

wHAT'S IN THE BOX?

The following accessories are available separately.

Both the Electronic Hook Switch (EHS) and Remote Handset Lifter enable you to answer your phone via your headset while away from your desk.

EHS Cables are available for Avaya, Cisco and Polycom telephones. Contact our Firstpoint Customer Service & Sales team for more information on 1800 626 505.

3. PRODUCT OVERVIEW



3.3 HEADSET DIAGRAM



Remote Handset LifterElectronic Hookswitch Adaptor (EHS)


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3. PRODUCT OVERVIEW



3.3 HEADSET DIAGRAM



MULTI-FUNCTION BUTTON

(ANSWER/END)

Volume

Speaker

LED INDICATOR

MUTE

Recharge Contact

MICROPHONE BOOM ARM

Noise-cancelling

Microphone


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3. PRODUCT OVERVIEW



3.3 HEADSET DIAGRAM



The HD Wireless headset can be worn in the headband or earhook wearing-styles and can be worn on either the left or right ear. Regardless of wearing-style, remember to ensure your microphone is positioned at least two fi nger widths from your mouth to maximise the effi ciency of the noise-cancelling microphone.

CLICK!

CLICK!

LEFT

RIGHT

LEFT

RIGHT


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3. PRODUCT OVERVIEW



3.3 HEADSET DIAGRAM



TOUCHSCREEN

USB PORT POWER ADAPTOR

PORT

AUXILIARY

PORT

HANDSET

PORT

TELEPHONE

PORT

HEADSET RECHARGE CONTACT


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4. SYSTEM SETUP AND

CONNECTIONS

4.1 CONNECTING YOUR HD WIRELESS TO MAINS POWER

4.2 DOCKING YOUR HD WIRELESS HEADSET

4.3 CONNECTING YOUR HD WIRELESS TO A PC

4 4 IDENTIFYING THE CORRECT TAIL CORD FOR YOUR

TELEPHONE

4.5 CONNECTING YOUR HD WIRELESS TO A DESK-PHONE

This section describes how to connect your HD Wireless to your telephone and other equipment.

NOTE: Before following these instructions, you will need to determine whether your desk-phone has a headset port. If you are unsure, please contact our Firstpoint Customer Service & Sales team on 1800 626 505 for further assistance.

CONNECT YOUR HD WIRELESS TO MAINS POWER

1. Plug the supplied power adaptor into the port marked on the HD Wireless headset base.

2. Connect the other end of the power adaptor to the mains power socket.


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4. SYSTEM SETUP AND

CONNECTIONS





TELEPHONE


Dock the headset, as illustrated below. When the headset is docked correctly the headset battery will begin charging and the battery charge indicator will appear on the screen. If the battery is fully charged, no battery charge indicator will appear.

NOTE: Remember to keep the headset docked while installing the HD Wireless headset, and when not in use.


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4. SYSTEM SETUP AND

CONNECTIONS





TELEPHONE


1. Plug the supplied USB cable into the PC port on the HD Wireless headset base.

2. Connect the other end of the USB cable to any free USB port on the PC.

NOTE: USB connection is only required for PC audio. Do not connect via a USB hub.


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4. SYSTEM SETUP AND

CONNECTIONS





TELEPHONE



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IDENTIFYING THE CORRECT TAIL CORD FOR YOUR TELEPHONE

The HD Wireless comes with two different tail cords – Black and White. Most telephones will have a headset socket with one of two wiring confi gurations. Based on the type of phone you have, either the Black or White tail cord is required to install your HD Wireless. The information below will help you determine the correct tail cord to use with your phone. Black CordUse for most current telephone models with a dedicated headset socket, including those manufactured by:• Alcatel• Aria / LG IPECS• Avaya• Nortel IP Phones• Polycom

White CordUse for some current telephone models with a dedicated headset socket, specifi cally those manufactured by:• Cisco• ShoreTel

Also use for older telephone models that traditionally require an amplifi er for headset use. Important NotesSome phones have a 2.5mm or 3.5mm headset socket. The HD Wireless will operate normally when connected into the handset socket of these phones, however some phone models will require a headset button to be programmed to operate in this confi guration. In instances where the 2.5mm or 3.5mm socket must be utilised, the appropriate adaptor cable can be ordered through your headset supplier. A full list of telephone makes and models and the recommended tail cord can be viewed atwww.polaris.com.au/wirelesscompatibility. Please contact our Firstpoint Customer Service & Sales team on 1800 626 505 should you require any further information.

4. SYSTEM SETUP AND

CONNECTIONS





TELEPHONE


CONNECTING YOUR HD WIRELESS TO A DESK-PHONE WITH A DEDICATED HEADSET PORT

If your desk-phone includes a dedicated headset port, complete the following:

1. Plug the appropriate tail cord into the Phone port on the HD Wireless headset base (refer to section 4.4).

2. Connect the other end of the tail cord to the headset port on the desk-phone.


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4. SYSTEM SETUP AND

CONNECTIONS





TELEPHONE


CONNECTING YOUR HD WIRELESS TO A DESK-PHONE WITHOUT A HEADSET PORT

If your desk-phone does not include a dedicated headset port, complete the following:

1. On the desk-phone, unplug the handset cable from the telephone.

2. Connect the handset cable to the Handset port on the HD Wireless headset base.

3. Plug the appropriate tail cord into the Phone port on the HD Wireless headset base (refer to section 4.4).

4. Connect the other end of the tail cord into the handset port on the desk-phone.


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5. TOUCHSCREEN DISPLAY

5.1 ADJUSTING THE TOUCHSCREEN ANGLE

5.2 BASIC GESTURES REQUIRED FOR TOUCHSCREEN

INTERACTION

5.3 STANDARD OPERATION

HD Wireless features a 3.5” colour touchscreen that enables you to customise settings to individual preferences.

This section explains how to use the features of the HD Wireless touchscreen.

The HD Wireless touchscreen angle can be adjusted for optimum viewing. Simply tilt the touchscreen back and forth until it sits at your preferred angle. As you adjust the touchscreen you will notice you have free range of up to 15° of forward tilt and 70° backward tilt.

NOTE: Do not press directly onto the screen when adjusting the screen angle.


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INTERACTION


SINGLE TAP

Briefl y touch surface with fi ngertip.

DRAG

Move fi ngertip over surface without losing contact.

FLICK

Quickly brush surface with fi ngertip.

SCROLL

Move fi ngertip over menu bar to drag the screen up/down.


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INTERACTION


During standard operation, the touchscreen displays the phone as the current target Audio Source.

The touchscreen also provides access to your HD Wireless User Settings and Controls.

PC & TELEPHONE

AUDIO SOURCE &SWITCHING CONTROL

HEADSET/HANDSET

SWITCHING CONTROL

USER SETTINGS

CONFERENCE CALL

VOLUME LEVEL

RECEIVE VOLUME

LEVEL INDICATOR

RECEIVE VOLUME

LEVEL CONTROL

MUTE CONTROL


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BATTERY LEVEL INDICATOR

PAIRING Dock the headset with the base to initiate pairing.

AUDIO TONE Affects how you hear the person you are talking to.Default setting: Mid Range. Single Tap the desired Audio Tone setting to make your selection.

MIC LEVELControls how loud people hear you.Default setting: 5Drag slider control or Single Tap either side of control to adjust the mic level.

WIRELESS RANGEAffects how far you can move from the Wireless base.Default setting: Long RangeThree range settings are available and the medium range is ideal for most users. If you experience interference from other devices, or require longer battery times, the short range setting may be more suitable. The longer the range setting, the greater battery consumption.Long Range - up to 150 metresMedium Range - up to 75 metresShort Range - up to 25 metres

AUDIO MODEHD Wireless supports both Narrowband & Wideband audio.Default setting: WidebandNote: Wideband audio reduces battery talk time.

6. SETTINGS OVERVIEW

Treble Boost

Mid Range

Treble Boost

Mid Range

Bass BoostBass Boost

Long RangeLong Range

Medium RangeMedium Range

Short RangeShort Range

Narrowband

Wideband

TrebleTreble

LongLong

WidebandWideband

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HeadsetHeadset

PairingPairing

Audio ToneAudio Tone

Mic LevelMic Level

Wireless RangeWireless Range

Audio ModeAudio Mode

Narrowband

Wideband

55

15 min10 min

BaseBase

Display BrightnessDisplay Brightness

Display TimeoutDisplay Timeout

Remote Call ControlRemote Call Control

AboutAbout

Mute Alert ToneMute Alert Tone

On

Off

MUTE ALERT TONEDetermines if you will hear an audio notifi cation while your headset is muted.Default setting: ON

DISPLAY BRIGHTNESSAffects the brightness level of your touchscreen display.Default setting: 5Drag slider control or Single Tap either side of control to adjust the Brightness level.

DISPLAY TIMEOUTAffects the time in which your screen saver is launched.Default setting: 10 minsDrag slider control or Single Tap either side of control to adjust the Timeout level.

REMOTE CALL CONTROL Remote Handset Lifter or Electronic Hookswitch (EHS) can be purchased as an accessory, which lets you answer and end telephone calls while away from your desk. Please contact our Firstpoint Customer Service & Sales team on 1800 626 505 for further assistance.

ABOUT SCREEN Provides you with your HD Wireless’ Serial Number, Firmware version and Copyright information.

To access the Settings Menu simply tap the User Settings icon on the top right hand corner.


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- +

7. HD WIRELESS HEADSET

CONTROLS

7.1 HEADSET FUNCTION BUTTON

7.2 HEADSET LED INDICATORS

7.3 HEADSET AUDIO INDICATORS

FUNCTION TAP PRESS (HOLD 1-3 SECS)

Answer / end calls

Get a dial tone on target phone

Power headset on/off (5 secs)

VOLUME TOGGLE BUTTONPress in direction + to increase receive volume.

Press in direction - to decrease receive volume.Touchscreen display updates as buttons are activated

Numerical indicator is displayed showing new value.

Bar level indicator updates to new level.

Control highlights duringbutton activation on Headset.

MULTI FUNCTION BUTTON

MUTE BUTTONPress to mute/unmute headset microphone

MUTE button displays and updates as headset buttons are activated.


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CONTROLS




The multi-coloured LED indicator is located on the boom arm of the headset and indicates headset status.

HEADSET LED

ON STAND BY White LED - indicates headset ready for use

ON CALL - IN USEBlue LED - Indicates Headset is On Call / In Use

PAIRING HEADSETWhite LED - Quick “fl ashing” during pairing processFades OFF after pairing is complete


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CONTROLS




The headset plays a variety of audio tones to indicate events. For a complete list of playable audio indicators please visit our HD Wireless Interactive User Guide at www.hd-wireless.com.au.

HEADSET ACTION AUDIO INDICATOR

Battery low Two fast descending tones (repeats every 3 minutes)

Volume Max reached Two quick tones

Volume Min reached Two quick tones

Incoming call(with EHS/RHL functionality)

Three ascending tones(repeated in groups of two)

Conference call Request(in primary headset)

Three urgent tones(low-high-low)

Conference call Accept(in primary headset)

Three tones(low-low-high)

Change source(PC to Telephone or vice versa)

Single swish(as display SOURCE ICON graphic closes)

Headset out of range Two urgent descending tones(in groups of two)

Mute Activation Three tones(decreasing in pitch)

Mute Deactivation Three tones(increasing in pitch)

Mute Enabled Double tone(single pitch which repeats every 15 seconds)


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The HD Wireless supports a maximum wireless range of up to 150 metres. Physical obstructions and electromagnetic interference may shorten this range.

The headset sound quality may deteriorate the further the headset is away from the base.When the headset is completely out of range, a tone (two urgent descending tones) will be played in the headset every few seconds.

If the headset is on a call when moved out of range, the audio will be lost; however the call will remain active at the base for 120 seconds. To restore audio to the call, move the headset back in range of the HD Wireless headset base.

If the headset remains out of range of the headset base for more than an hour, the headset will power down to conserve battery.

8. ADVANCED HD WIRELESS

FEATURES

8.1 WIRELESS RANGE

8.2 HEADSET DENSITY LIMITS


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If too many wireless headsets are operated in a confi ned space, interference can occur. Small or home offi ces do not usually experience this problem because the density levels of wireless headsets are quite low.

HD Wireless headsets operate on the DECT 1.8GHz frequency band and utilise 120 dedicated DECT channels. This means that 120 headsets can be used at the same time within the same area.

When using your HD Wireless headset in Wideband mode, this will operate on two DECT channels instead of one which means the number of HD Wireless headsets that can be used in the same area will be halved.

Using a lower wireless range setting will increase the number of headsets that can be used at the same time however this will reduce your wireless range.

8. ADVANCED HD WIRELESS

FEATURES

8.1 WIRELESS RANGE

8.2 HEADSET DENSITY LIMITS

NARROWBAND MODE WIDEBAND MODE

120 headsets* 60 headsets*


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*Number of headsets based on area size 250m²

120 headsets* 60 headsets*

The HD Wireless enables up to three additional HD Wireless headsets to be connected tothe base.

NOTE: When on a conference call you automatically switch to Narrowband mode.

CONNECT ADDITIONAL HEADSET(S)

1. While the Master Headset is undocked, dock a secondary headset with the base hosting the call. Pairing will take a few seconds after which the touchscreen will indicate a positive connection. Select ‘Guest’ on the touch screen when prompted how you would like to connect. When the headsets are successfully paired, three-tones will sound in the Master Headset.

2. Tap the Multi-function button on the Master Headset or press ‘Yes’ on the touchscreen to accept the secondary headset. The audio is now shared between headsets.

NOTE: The Guest headset is automatically muted.

3. Repeat the procedure to connect additional headsets, as required (Maximum 3 additional guest headsets).

ENDING OR LEAVING THE CONFERENCE

The Master Headset user can end the conference by hanging up the call from the headset. The call is ended for all headsets.

Guests can leave the conference by tapping the multi-function button on their headset, or by Single Tapping the appropriate Guest End Conference icon on the Master Base touchscreen. The conference call is still active for all other headsets.

9. CONFERENCE CALLING

9.1 CONFERENCE CALL VIA THE CONFERENCE


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CALL ICON

ConferenceConferenceConferenceConferenceConference

Guest 1

End ConferenceEnd Conference

Guest 1


Guest 1 Charging

Remove Guest Headset frombase to begin conference.

Place Guest headset on base

9. CONFERENCE CALLING

9.1 CONFERENCE CALL VIA THE CONFERENCE

ConferenceConference

Phb

ConferenceConferenceConferenceConferenceConferenceConference

Place Guest Headset on BasePlace Guest Headset on Base

Battery charge indicator while headset is docked.

Remove Master Headset from dock

SINGLE TAPon Conferenceicon

SINGLE TAP to minimise Conference screen

Conference icon highlighted while conference is active.

Docking of additionalGuests headsets willtrigger return toConference screen.

SINGLE TAP to end Conference. All Guest headsets re-connect to last known host.

A maximum of 3 Guestheadsets can be addedto a conference by docking in HD Wireless base.


PairingGuest 1


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CALL ICON

10. SUPPORT

10.1 FAQS AND TROUBLESHOOTING

Q. HOW DO I PAIR MY HEADSET WITH THE HD WIRELESS BASE?A. Dock the headset with the base to initiate pairing. Pairing will occur automatically.

Q. IS IT POSSIBLE TO DOCK MY HEADSET ON ANOTHER BASE FROM THE HD WIRELESS?A. Yes. The headset can be docked with any HD Wireless base.

Q. CAN I PAIR MY HEADSET DIRECTLY WITH A THIRD-PARTY DECT PHONE?A. No. The headset can only be paired with a HD Wireless base.

Q. WHY DOESN’T MY COMPUTER DETECT THE HD WIRELESS BASE?A. Try connecting the base to another USB port on the PC. It is recommended to have a direct

connection between the base and USB port without the use of a USB hub.

Q. WHY DOESN’T MY HEADSET WORK WITH MY DESK-PHONE/SOFTPHONE?A. Check the following:• Ensure the headset battery is charged. The touchscreen will acknowlege correct charging.• Ensure the headset is in range of the base. Up to 150 metres, depending on the working environment.• Ensure the headset and base are paired. Dock the headset to initiate pairing.

Q. WHY DOES NOTHING HAPPEN WHEN I TRY TO USE MY DESK-PHONE?A. Check the following:• Ensure the HD Wireless headset base is powered by the AC power adaptor.• Ensure that desk-phone is the current audio source. The touchscreen desk-phone icon will be

white.• Ensure there is a dial tone. Lift the desk-phone handset, or press the headset button on the desk-

phone, to get a dial tone.


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10. SUPPORT

10.1 FAQS AND TROUBLESHOOTING

Q. WHY AM I GETTING A BUZZING SOUND IN MY HEADSET?A. Assuming the device has been set up correctly, the phone may not be fully immune to the radio

signals the headset uses. To overcome this problem, move the headset base at least 30 cm away from the telephone and PC.

Q. WHY CAN’T I HEAR SOUND OR LISTEN TO MUSIC FROM MY PC IN MY HEADSET?A. Check the following:• Ensure PC is the current audio source. The touchscreen PC icon will be white.• Ensure the HD Wireless is set as the current audio device in the Windows sound control panel,

and in your softphone software.

Q. WHEN I TRY TO MAKE A CALL ON MY DESK-PHONE, THE HANDSET LIFTER LIFTS, BUT THE CALL IS NOT CONNECTED.

A. Ensure the base is connected to the desk-phone handset port, and not the desk-phone headset port. The Handset Lifter cannot be used in conjunction with a headset port.

Q. IS IT POSSIBLE TO AUTOMATE CALLING AND ANSWERING ON MY DESK-PHONE WITHOUT USING A HANDSET LIFTER?

A. Yes, if the desk-phone has an Electronic Hook Switch feature. Check your supplier for compatibility with your phone, or call our Firstpoint Customer Service team on 1800 626 505.

Q. WHY DOES MY DESK-PHONE’S ELECTRONIC HOOK SWITCH NOT WORK WITH MY HEADSET?

A. Ensure the correct Electronic Hook Switch is selected in the Settings > Remote Call Control menu. Alternatively, check your specifi c desk-phone documentation for compatibility and confi guration settings, or contact our Firstpoint Customer Service & Sales team on 1800 626 505.


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11. warranty and safety

information

HD Wireless comes with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to major failure. Three (3) year warranty coverage commences from the date of purchase. Batteries are covered by a one (1) year warranty. Warranty does not cover misuse, accidental damage (i.e. liquid spillage, natural disasters, etc.), normal wear and tear or replacement of consumables. To claim your warranty please contact our Firstpoint Customer Service & Sales team on 1800 626 505 (free call) or via email at [email protected]

You will be required to send the goods at your expense to:Polaris Communications Pty LtdService Centre393 Flemington Road, North Melbourne Vic 3051

Repaired or replacement goods will be dispatched back to you free of charge. The benefi ts provided under this warranty are in addition to other rights and remedies under Australian law in relation to the goods and services to which the warranty relates.

IMPORTANT HEADSET SAFETY INFORMATIONPlease read carefully before using your new headset:> If your telephone has a volume control, turn the volume down before connecting your headset.

> Whilst wearing your headset, adjust the volume to your preferred volume level. Make sure that the ear cushion is resting gently on the exterior of your ear.

> Position the microphone approximately two fi nger widths away from your lips to ensure your voice is not transmitted too loudly.

CAUTIONTelephone Headsets may hold small magnetic objects in the area of the earpiece.


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11. warranty and safety

information

OPERATIONAL INFORMATIONClean the product by wiping with a dry cloth or alcoholic wipe as required. Avoid exposing the product to rain or other liquids. Do not immerse the product in water.

KEEP OUT OF THE REACH OF CHILDRENThe packaging, including plastic bags and wrapping parts, are not toys for children. Please be aware that small parts may cause choking if swallowed.

PRODUCT DISPOSALPlease dispose of the product according to local standards and regulations.

CERTIFICATION AND SAFETY APPROVALSAssurance that the HD Wireless meets the relevant safety standards. HD Wireless meets the test requirements of the Industry Standard AS/ACIF S004:2008, AS/NZS 60950.1:2011, and EN 60950-1:2006. Wideband mode compatibility I-ETS 300 245-5.

It also meets the electrical safety standards AS/NZS CISPR 22, AS/NZS CISPR 24, EN55022 and EN55024.

CEThis product is CE marked according to the provisions of the R & TTE Directive (99/5/EC). Hereby, Polaris Communications Pty Ltd declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. For further information please consult www.polaris.com.au

For more information, please contact our Firstpoint Customer Service team on 1800 626 505 or visit our website at www.polaris.com.auHD Wireless is a registered trademark of Polaris Communications Pty Ltd. Polaris Communications Pty Ltd owns, reserves and retains all copyright in the Sonaron™ software and icons in our HD product, which is also the subject of Patent Application No. 2011904477. You are prohibited from copying, distributing, adapting, reverse engineering or otherwise dealing with the product, or any part of it, in a way that would infringe our exclusive rights. We reserve our rights to take any legal action necessary to protect our rights and to seek compensation to the maximum extent.


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For more information on the Polaris HD Wireless, or for any other information about using your headset, please contact our Firstpoint Customer Service team on 1800 626 505 or visit our website at www.hd-wireless.com.au.

© 2013 Polaris Communications Pty Ltd

Polaris Communications393 Flemington Road, North Melbourne, Victoria 3051 Australia

1800 626 505 [email protected]

hdwirelessuserguide f8a lines - polaris

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